Manchester
Are you passionate about helping people and delivering outstanding service?\n\nThis is a unique opportunity to join a truly service-led organisation, supporting over 90,000 businesses and 13 million individuals across the UK and Ireland. As part of a rapidly expanding group with a £400m turnover, you'll be joining a thriving business with an impressive track record of year-on-year growth and ambitious plans for continued success.\n\nAs a Call Handler, you'll be at the heart of frontline service, working alongside experienced counselling and legal teams to provide crucial assistance to clients. You'll be the first point of contact, providing reassurance, support, and practical guidance to individuals reaching out.\n\nThis is a varied role, where no two days are the same. From handling inbound calls and live chats to assisting with service improvement initiatives, you'll play a key role in delivering a professional, high-quality experience to every individual you support.\n\nWhat You'll Be Doing\n\nResponding to incoming calls, live chats, and emails, providing empathetic and efficient support\nCarrying out follow-up calls to offer continued assistance\nEngaging with individuals experiencing a range of challenges, including sensitive and emotive issues\nConducting thorough assessments to determine next steps and ensure clients receive the appropriate support\nMaintaining accurate, detailed case notes and following internal procedures\nSupporting the wider team with administrative tasks and service development\nActively contributing to improving client experience\nParticipating in ongoing training \n\nYOU?\n\nA natural communicator with excellent listening skills\nEnthusiastic, motivated, and eager to learn\nAbility to work calmly and professionally in a fast-paced environment\nExperience working in customer service, ideally on inbound phone lines\nComfortable dealing with sensitive situations in a non-judgemental way\nGood IT skills, including familiarity with MS Office \n\nWhat's in it for You\n\n25 days' holiday + bank holidays, with extra days for long service\nAn extra day off for your birthday\nPrivate medical insurance after 5 years' service\nEnhanced pension contributions after 5 and 7 years\nProfit share scheme\nFree 24/7 onsite gym\nCareer progression opportunities with full training and professional development \n\nWhy Join Us?\n\nThis is a fantastic environment for someone who thrives in a fast-paced role and genuinely cares about making a difference. You'll join a supportive team where training and development are part of the culture, giving you the tools you need to grow your career. If you're driven, empathetic, and ready to join a business that truly values people, we'd love to hear from you. \n\n51376CC\n\nINDMANJ\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position