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  • Team Leader
    Team Leader
    25 days ago
    £25000–£38000 yearly
    Full-time
    Southall

    Please find the job description for Team Leader 1. Leadership & Service Management • Provide day-to-day operational leadership of the supported living service., • Ensure the service promotes independence, dignity, choice, and inclusion., • Develop and maintain a positive, person-centred culture., • Supervise, mentor, and support team leaders and support workers., • Lead team meetings and ensure effective communication across staff. 2. Regulatory & Legal Compliance • Ensure compliance with relevant legislation and regulatory bodies (e.g., Care Quality Commission (CQC) in England)., • Maintain standards in line with:, • Health and Social Care Act, • Mental Capacity Act (MCA), • Safeguarding legislation, • Deprivation of Liberty Safeguards (DoLS), where applicable, • Prepare for inspections and ensure documentation is audit-ready., • Implement policies and procedures in line with national standards. 3. Safeguarding & Risk Management • Act as Safeguarding Lead (or ensure safeguarding leadership is in place)., • Investigate and report safeguarding concerns appropriately., • Conduct and review risk assessments., • Ensure safe medication management practices., • Monitor incidents, accidents, and complaints. 4. Person-Centred Care & Support • Ensure care and support plans are:, • Person-centred, • Up-to-date, • Outcome-focused, • Promote service users’ independence and life skills., • Liaise with families, social workers, and healthcare professionals., • Support service users in accessing community services, employment, and education. 5. Staff Management & Development • Recruit, induct, and retain suitable staff., • Conduct supervision sessions and annual appraisals., • Manage rotas and staffing levels., • Address performance issues and disciplinary matters., • Ensure staff complete mandatory training (e.g., safeguarding, medication, moving & handling). 6. Financial & Administrative Responsibilities • Manage the service budget., • Monitor expenditure and staffing costs., • Oversee petty cash and service user finances (where applicable)., • Maintain accurate records and reports., • Ensure effective rota planning within budget constraints. 7. Health & Safety • Ensure compliance with health and safety legislation., • Conduct fire safety checks and emergency planning., • Oversee property maintenance and repairs., • Ensure infection control standards are met. 8. Quality Assurance & Continuous Improvement • Conduct internal audits., • Monitor KPIs and service performance., • Gather feedback from service users and families., • Develop action plans following audits or inspections., • Promote continuous service improvement. 9. Partnership & External Liaison • Work with:, • Local authorities, • Commissioners, • Healthcare professionals, • Advocacy services, • Attend multi-disciplinary meetings., • Represent the service professionally in external forums. Key Skills Required • Leadership and team management, • Knowledge of care legislation and compliance, • Strong communication skills, • Budget management, • Problem-solving and decision-making, • Safeguarding expertise

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  • Sales Assistant
    Sales Assistant
    28 days ago
    Full-time
    Denham

    Sales Assistant Duties: • Provide excellent customer service by answering queries over the phone and sales counter, processing orders, and offering product recommendations., • Advise customers on building materials and products, ensuring a positive experience., • Engage in daily cold calling, following up with accounts or prospective clients to secure potential orders. Prepare quotations based on customer requirements and work to convert leads into confirmed orders., • Process sales orders, handle cash/card transactions, and manage till operations accurately., • Serve customers who come to collect their orders, ensuring timely and accurate order fulfilment., • Assist with stock control and inventory management at the counter, ensuring proper product display and restocking., • Meet sales targets by promoting additional products and services., • Ensure compliance with health and safety procedures at the counter., • Oversee daily yard operations, ensuring proper storage and organization of materials., • Help yard staff to ensure efficient and safe operations., • Maintain accurate stock records and oversee the correct loading and unloading of materials., • Help in the preparation and loading of customer orders, ensuring timely dispatch., • Check Lorries/Tippers: Inspect lorries/tippers before departure to ensure they are loaded correctly, safely, and comply with delivery documentation, ensuring secure and safe transport., • Resolve Discrepancies: Address and resolve any discrepancies related to deliveries, both before and after they have been dispatched, ensuring the correct items are delivered and any issues are handled promptly., • Look After Shop Area: Oversee and maintain the shop area by shelving and organizing products when deliveries arrive, ensuring the shop is neat and products are properly displayed for customers.

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