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Position: Industrial Refrigeration Engineer Location: North East, Newcastle Upon Tyne Salary: up to £50K plus benefits package & paid overtime x1.5 & x2 Industry: Refrigeration & Cooling Technologies (Food, Pharma, Industrial) PRS has engaged with a key client and an innovative specialist within Cooling Technologies & Refrigeration Solutions supplied into industries such as Commercial, Food, Manufacturing, Pharmaceuticals & Industrial. We are seeking an Industrial Refrigeration Engineer to hire on a full time, permanent basis. We currently seeking an experienced Industrial & Commercial Refrigeration Service Engineer to cover Various customer locations throughout the North East. Key Responsibilities: • To proactively deliver the engineering tasks received, including maintenance and service visits to food factory’s, RDC, warehouses on a variety of equipment, these will include Recip, Scroll, Screw compressor packs including Ammonia, Co2 & HFC/HFO Installations, • Carrying out service and reactive breakdown cover in normal working hours, along with supporting out of hours works by being part of a standby rota., • Observes internal and client support functions to meet the requirements and objectives of our customers and our business, • Ensures that the engineering tasks received are supported with the appropriate commercial awareness and business system compliance at all times, • Responsible for the quality of each individual engineering task received in support of contract responsibilities, by ensuring all practices are followed at all times, • Participants conform to all industry best practice and legislative guidelines, • Qualifications, Skills & Experience:, • Proven knowledge of the Industrial Refrigeration engineering services sector, and the expectations of Industrial Refrigeration customers, • Can demonstrate the appropriate technical competencies and certificates relevant to the skills required E.g. 2079 Refrigerant handling, ACRIB, Ammonia., • Successfully completed a recognised training course / apprenticeship in Industrial Refrigeration, • A good base knowledge of maintenance & service duties on medium to large industrial applications, • Experience of large central plant technical diagnosis and fault-finding skills for various installations. Likewise experience on refrigeration compressors Grasso, Sabroe, J&E Hall, GEA, Mycom etc. Employee Benefits: • Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays, • Standby rate is £15 per day and £50 on bank holidays, • 25 days holiday plus bank holidays (pro rata into shifts for shift workers), • Company funded health cash plan, • Ability to buy and sell holidays – buy 5 days & sell 2 days, • Life assurance, • Auto-enrolment company pension scheme, • Employee Assistance Program (EAP), • Cycle to work scheme, • Purchase an electric vehicle via salary sacrifice, • Employee discounts with various brands, • Learning and development programs, training and career opportunities., • Company vehicle

HCL Tech’s Microsoft Business Applications Practice - (MBAP) is seeking a Microsoft D365 F&SCM Senior Functional Consultant with Portuguese & Spanish language skills to join our award-winning and growing EMEA team. The ideal candidate will have completed multiple full lifecycle Microsoft Dynamics 365 F&SCM projects with experience in Finance localizations of LATAM Key Roles and Responsibilities · Take ownership of all aspects of Financial Management module, working with the business stakeholders and successful delivery of the programme · Assist with kick-offs, requirement gathering and knowledge transfer sessions; evaluate the client business processes and provide Business requirement document · Analyse client requirements and objectives, suggest Business Re-Engineering processes, eliminate non-value addition processes and derive how best the software can address clients’ business process · Perform Fit-gap analysis, convert requirements to functional specs and functional design documents · Configure and showcase Financial Management processes/systems as to how the solution meets client business requirements like Chart of Accounts, Consolidation of Accounts, Financial Reporting per Business unit/department, Exchange Rates, Intercompany Accounting, Ledger Accruals and Allocations, Accounts Receivable and Accounts Payable, Fixed Assets, Cash and Bank Management · Should have experience in handling SIT, End user training, UAT and Go Live · Should have experience in data migration activities and approach for it · Mentor other consultants in delivering according to client expectations; take ownership and deliver successful completion of projects including documents, user manuals · Participate in the development of functional design documentation and technical specifications, unit and system test scripts, and deployment plans, perform SIT testing · Facilitate functional sessions and weekly status meetings with clients, including the ability to drive a client to decisions · Conduct functional testing of modifications and sub-processes during the implementation process · Test and deploy Microsoft Dynamics system; including executing the pilot/implementation/deployment of new requirements or enhancements to the Workday application and integration support · Ensure delivery of high-quality services and products to customers · Work with customer to identify/resolve all issues that could impact project scope and/or timeframe Skills Required · Extensive experience in Microsoft Dynamics AX2012/Dynamics 365 F&SCM Implementations · Experience on at least 3 end to end implementation projects and awareness of typical implementation methodologies for Dynamics projects · Portuguese & Spanish language skills · Knowledge of Finance localizations of LATAM · Proven understanding of and primary responsibility for solutions in Financial and Project Management Accounting and also multi-country and multi- currency AX implementations in Dynamics 365 F&O or other AX versions · Expertise knowledge & experience on Asset Management (Production), Fixed Assets, AP/AR, General Ledger, Supply chain, Taxation, Project accounting and Audit · Excellent communication skills along with good analysis and documentation skills · A positive and can-do approach · Experience working in a collaborative environment · Advanced use of Microsoft Project, Excel, Word, and Visio · Ability to work remotely and on customer site; some travel expected · Appropriate Microsoft Dynamics 365 certifications · Experience using DevOps for tracking deliverables, risks, and issues · Have led a team to deliver a project module solution and deliverable HCLTech is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, colour, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, or status with regard to public assistance. For more information on how we process your personal data, please refer to HCLTech’s ___.

HCL Tech’s Microsoft Business Applications Practice - (MBAP) is seeking a Microsoft D365 F&SCM Senior Functional Consultant to join our award-winning and growing team. The ideal candidate will have worked on multiple Microsoft Dynamics 365 F&SCM projects with experience in Finance, Procurement & Sales, and will have good knowledge of implementation life cycles from end-to-end. You should be a confident communicator, able to engage stakeholders at all levels within an organisation. You should also have experience of managing teams of Consultants, and will be used to owning elements of the functional design and delivery. Role & Responsibilities: · Take ownership of all aspects of Financial Management module, working with the business stakeholders and successful delivery of the programme · Assist with kick-offs, requirement gathering and knowledge transfer sessions; evaluate the client business processes and provide Business requirement document · Analyse client requirements and objectives, suggest Business Re-Engineering processes, eliminate non-value addition processes and derive how best the software can address clients’ business process · Perform Fit-gap analysis, convert requirements to functional specs and functional design documents · Configure and showcase Financial Management processes/systems as to how the solution meets client business requirements like Chart of Accounts, Consolidation of Accounts, Financial Reporting per Business unit/department, Exchange Rates, Intercompany Accounting, Ledger Accruals and Allocations, Accounts Receivable and Accounts Payable, Fixed Assets, Cash and Bank Management · Experience in handling SIT, End user training, UAT and Go Live · Experience in data migration activities and the approach for it · Mentor other consultants in delivering according to client expectations; take ownership and deliver successful completion of projects including documents, user manuals · Participate in the development of functional design documentation and technical specifications, unit and system test scripts, and deployment plans, perform SIT testing · Facilitate functional sessions and weekly status meetings with clients, including the ability to drive a client to decisions · Conduct functional testing of modifications and sub-processes during the implementation process · Test and deploy Microsoft Dynamics system; including executing the pilot/implementation/deployment of new requirements or enhancements to the Workday application and integration support · Ensure delivery of high-quality services and products to customers · Work with customer to identify/resolve all issues that could impact project scope and/or timeframe Skills Required · Extensive experience in Microsoft Dynamics AX2012/Dynamics 365 F&SCM Implementations · Experience on at least 3 end to end implementation projects and awareness of typical implementation methodologies for Dynamics projects · Experienced in Finance, Procurement and Sales - (Non-stock Procurement, Services, Catalogues) · Proven understanding of and primary responsibility for solutions in Financial and Project Management Accounting and also multi-country and multi- currency AX implementations in Dynamics 365 F&O or other AX versions · Expertise knowledge & experience on Asset Management (Production), Fixed Assets, AP/AR, General Ledger, Supply chain, Taxation, Project accounting and Audit · Excellent communication skills along with good analysis and documentation skills · A positive and can-do approach · Experience working in a collaborative environment · Advanced use of Microsoft Project, Excel, Word, and Visio · Ability to work remotely and on customer site; some travel expected · Appropriate Microsoft Dynamics 365 certifications · Experience using DevOps for tracking deliverables, risks, and issues · Have led a team to deliver a project module solution and deliverable HCLTech is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, colour, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, or status with regard to public assistance. For more information on how we process your personal data, please refer to HCLTech’s ___.

Role: Senior Zuora Developer/Engineer Location: United Kingdom (Remote) Note: No Sponsorship available. Job Description: Senior Zuora Developer/Engineer (IC7) Context: Commerce and Monetization The monetization and billing ecosystem is a foundational pillar of the business. It enables subscription management, invoicing, payments, tax handling, and revenue recognition across the product suite. Zuora sits at the heart of this system—serving as the engine that powers commercial operations. Team Composition You will be joining the Commerce Platform team, a cross-functional group focused on designing, implementing, and evolving subscription and billing infrastructure. This includes everything from product catalog management and pricing logic to invoice generation, revenue reporting, and integrations with external systems. The team collaborates closely with Product, Finance, and other engineering teams. We’re looking for a Senior Zuora Developer/Engineer to bring deep technical expertise in Zuora’s ecosystem and integration options, design scalable solutions, and guide critical modernization efforts. Our Stack & Tools • Subscription & Billing: Zuora (Z-Billing, CPQ-X) and RevPro, • Integration Tools: Zuora REST API, Data Query, Workflow, AQuA, • Languages: Workflow scripting in Zuora, Node.js, SQL, JSONata, Liquid, • Dev Tools: GitHub, Terraform, CI/CD (GitHub Actions), GCP Stack Finance teams rely on accurate, timely data to manage invoicing, payments, and revenue recognition across multiple systems. You will lead the design and implementation of new integrations between Zuora and Workday to support real-time or near-real-time syncing of: You will: • Collaborate with Finance, Accounting, and RevOps teams to map and validate business processes across systems., • Design scalable and auditable workflows using Zuora Workflow, REST APIs, and custom integration services., • Lead technical implementation with a focus on resilience, observability, and maintainability. What We Are Looking For We are seeking a Senior Zuora Developer/Engineer who is: • Deeply experienced in Zuora platform architecture, data models, workflows and integration patterns., • Proactive in identifying process gaps and driving end-to-end automation., • Skilled in building resilient and auditable billing processes that scale., • Analytical and able to navigate billing edge cases and integration challenges., • 5+ years of hands-on experience with Zuora platform, including Z-Billing, Workflows, Product Catalog, Zuora REST API, and Data Query., • Proven experience designing and implementing custom workflows and automations in Zuora., • Solid understanding of subscription lifecycle management, invoicing, usage-based billing, billing account management, and payment flows., • Experience integrating Zuora with other systems (e.g., Salesforce, SAP, Snowflake, internal data lakes)., • Familiarity with source control, CI/CD, and environment management best practices for enterprise systems., • Experience with Zuora CPQ, Revenue Recognition, or Finance modules., • Familiarity with broader quote-to-cash ecosystems including Salesforce, Workday, Chargebee and/or Adyen/Stripe., • Experience building event-driven architectures or integrating with message queues (Kafka, Pub/Sub)., • Knowledge of compliance frameworks relevant to billing systems (e.g., SOX, PCI-DSS, GDPR)., • Experience working in high-scale SaaS environments with complex pricing and packaging logic., • Background in finance-oriented engineering, such as auditability, reconciliation, and ledger alignment.

Food Safety Consultant/Auditor Primary locations: London & North West - but strong candidates from other areas could also be considered. Hybrid Working – A Mix of Client Visits and Remote Flexibility About Food Alert & The Citation Group With offices in London and Wellingborough, Food Alert is a leading food safety and health & safety consultancy working across the UK. We specialise in the hospitality sector supporting standout names like BrewDog, Dishoom, The Ivy Collection, and Citizen M, while also serving clients in retail, leisure, education, and healthcare. We’re part of The Citation Group, one of the UK’s leading providers of Health & Safety, HR, Employment Law, and ISO services. With 110,000+ clients, 15 acquisitions in 3 years, and backing from KKR, Hg Capital, and HarbourVest, our growth is accelerating—and we want you to be part of it. At Citation, we don’t just provide jobs; we build careers that inspire and empower. We’re a fast-paced, forward-thinking group that values action over politics, people over process, and passion in everything we do. What You’ll Be Doing • Conducting food safety and health & safety inspections and records audits at client premises., • Producing compliance reports and practical recommendations for clients following each visit., • Delivering risk assessments: including occupational, manual handling and PPE - particularly in hospitality environments., • Supporting new client onboarding, including the implementation of our digital compliance platform, ALERT65., • Providing tailored advice, consultancy and training to clients across a wide range of environments., • Acting as Account Manager for a number of clients - typically individual or small group hospitality operators., • Conducting investigations into allegations such as food poisoning, allergen incidents or foreign body contamination., • Participating in our Advice Line rota, offering reactive expert guidance and managing investigations., • Offering constructive feedback to internal teams, including IT (for platform improvements) and Operations, to support continuous improvement., • Engaging in internal training (CPD) and team development., • Managing communications efficiently—responding to client and internal queries in a timely and professional manner. What We’re Looking For • A solid background in food safety and health & safety auditing, ideally in hospitality. A minimum Level 4 Food Safety qualification is essential, with a BSc in Environmental Health or equivalent industry experience highly desirable., • Experience auditing high-risk operations such as hotels with spa/swimming pool facilities would be a distinct advantage., • Excellent time management, communication, and organisational skills - you’ll need to manage a busy and varied caseload., • An adaptable and relationship-led approach; client experience is everything to us., • Driving Licence and car needed as travelling to clients regularly Who You Are • Personable and customer-focused, with the ability to build long-term client relationships., • Confident and constructive: someone who can influence change and drive high standards., • Self-motivated with strong problem-solving and process-thinking capabilities., • A true team player who contributes to a positive, proactive culture. Why Join Us • Tailored on-the-job training, mentoring and progression support., • 25 days’ holiday + bank holidays + 3 ‘gift days’ over the festive period., • Additional leave benefits (e.g. marriage week, new grandparent leave)., • Enhanced sick pay and life insurance., • Employee Assistance Programme, • Healthcare cash plan including discounted gym membership., • Referral bonuses, incentive vouchers and team socials—we know how to celebrate!

A highly regarded legal practice is looking for an experienced Clinical Negligence Solicitor (Grade B or equivalent) to join its well-established team based in Leeds. Please not the firm can offer a fully remote working contract but you will be required to attend the Leeds/northern office once a month. This is a key position within a thriving Clinical Negligence department, working alongside a highly skilled team recognised for its expertise and success in handling complex claims. The department includes accredited professionals with recognised expertise in claimant clinical negligence work. You will take full responsibility for managing a caseload of clinical negligence matters, with a focus on proactive case progression, client service excellence and commercial awareness. You will also work collaboratively with colleagues at all levels, sharing knowledge and contributing to team success, as well as mentoring junior team members. This opportunity is well suited to an experienced solicitor seeking career development in a progressive and collaborative legal environment, where your work will be valued and your contribution recognised. Key Responsibilities The role involves running your own clinical negligence caseload from instruction to resolution. You will be expected to make tactical decisions, liaise with clients and experts, draft legal documents, negotiate settlements and litigate where appropriate. You will play an active part in delivering the department’s objectives, contribute to financial and performance targets, and support the team in managing complex matters efficiently and professionally. Requirements You will be a qualified solicitor with at least five years’ post-qualification experience, or have equivalent expertise, in clinical negligence litigation. Experience of managing a varied and complex caseload is essential, as is a commercial approach to case handling. Strong drafting, negotiation and communication skills are expected, along with excellent attention to detail, organisation and IT proficiency. You will be confident working independently, while also contributing to team development through mentoring and support. Benefits include: • 35-hour working week, • Discretionary bonus scheme based on performance, • 35 days annual leave including bank holidays and Christmas closure, • Option to purchase up to 3 additional days of annual leave per year, • Additional holiday awarded after 5, 7 and 9 years of service, • Contributory pension scheme with salary sacrifice option, • Life assurance policy, • Health cash plan covering dental, optical and everyday medical expenses, • Enhanced maternity, paternity and IVF support policies, • Company sick pay, • Flexible and agile working environment supporting work-life balance, • Regular company-funded social events, • Monthly staff recognition awards with vouchers, • Supportive and inclusive working culture, • Ongoing training and structured professional development opportunities Apply Now This is an excellent opportunity for a Clinical Negligence Solicitor to join a forward-thinking legal team offering interesting work, supportive colleagues, and long-term career development. Early applications are encouraged, as the role may close ahead of schedule depending on candidate interest. Please apply directly via the link or contact Rachael Atherton at G2 Legal Recruitment.

An excellent opportunity has arisen for a Clinical Negligence Solicitor (NQ to Grade C level or equivalent) to join a well-established, forward-thinking legal practice, for their Leeds based team - please note this role can be offered on a fully remote contract, but you will be required to attend the Leeds/Northern office once a month. The Role The successful candidate will join a highly respected Clinical Negligence department, known for delivering outstanding results across a varied and complex caseload. The team includes nationally accredited specialists, and the work spans all stages of litigation – both pre- and post-issue. As a Grade C Solicitor, you will provide essential support to senior lawyers while managing your own caseload under supervision. You will be involved in the full litigation process, including drafting legal documentation, advising clients, negotiating settlements, and handling procedural aspects of litigation. The position also includes mentoring more junior colleagues and playing an active role in the development of the team. This is a fantastic opportunity for a motivated solicitor to further their career within a dynamic and collaborative legal environment. Key Responsibilities • Manage a clinical negligence caseload from instruction to resolution, with supervision, • Support senior lawyers on complex cases, • Draft legal documents including letters of claim and letters of instruction, • Engage in litigation activity where necessary, including issuing and serving proceedings, • Liaise with clients, experts, and counsel as required, • Provide technical guidance and coaching to junior team members, • Ensure accurate and timely time recording, • Work to team and departmental performance targets, • Contribute to proactive and commercially focused case progression About You • Qualified Solicitor (NQ–5 years PQE) or equivalent experience in clinical negligence, • Proven experience managing clinical negligence or complex personal injury files, • Strong drafting and negotiation skills, • Excellent attention to detail and time management, • Commercially aware with a client-centred approach, • Confident communicator with the ability to work well as part of a team, • Competent with case management systems and Microsoft Office What’s on Offer • 35-hour working week, • Bonus scheme (performance-related), • 35 days annual leave including bank holidays and Christmas closure, with the option to purchase up to 3 additional days, • Long service holiday entitlement after 5, 7 and 9 years, • Pension scheme with salary sacrifice option, • Life assurance policy, • Health cash plan (including optical, dental and wellbeing support), • Enhanced parental leave policies including IVF support, • Company sick pay, • Flexible, hybrid working model, • Regular funded social events and team-building activities, • Monthly recognition vouchers, • Structured learning and development opportunities, including access to professional qualifications How to Apply If you're a Clinical Negligence Solicitor or equivalent with a passion for quality legal work and a desire to progress your career in a supportive, forward-thinking environment, we encourage you to apply now. Early applications are advised as the role may close before the advertised deadline depending on application volume. Please apply directly via the link or contact Rachael Atherton at G2 Legal Recruitment.

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

The Role Motor Fraud Solicitor - Manchester / Birmingham This is an outstanding opportunity to join a highly regarded law firm recognised for its excellence in delivering specialist legal services to a diverse client base, including major insurers, businesses, and individuals. As part of the ongoing strategic expansion of the firm’s Counter-Fraud department, they are seeking to appoint an Associate to take on a pivotal role within the team. The successful individual will assume responsibility for managing a complex caseload of litigated counter-fraud matters, and will be instrumental in driving case strategy. In addition to technical case handling, the role will involve active participation in Business Development initiatives, contributing to the department’s broader growth objectives and client engagement strategy. The ideal candidate will bring substantial experience in Motor Fraud litigation and demonstrate a commercial, solutions-focused approach. You will be expected to provide high-level client service, mentor junior team members where appropriate, and contribute meaningfully to the development of the team. Candidate Profile: • Experienced Solicitor / Litigation Executive handling a Motor Fraud caseload, • Proven ability to meet deadlines while prioritising and managing a diverse caseload, • Strong team player with the ability to work independently, • Excellent legal insight and attention to detail, • Outstanding organisational and time-management skills, • Strong communication and interpersonal abilities, • Professional and effective communicator with team members and clients Benefits & Application Process: • Competitive salary of up to £55,000, based on experience, • 25 days of annual leave plus bank holidays, • Generous bonus scheme, • Flexible hybrid working options, • Private medical insurance, • Health cash plan, • Company pension scheme, • Ongoing training and development opportunities, • Clear paths for career progression Apply in the strictest of confidence online and or via telephone – there is no need for a CV for an initial conversation. Contact: Alice Ferguson, Retained Consultant INDAF Direct Dial: 0161 826 3140 Mobile: 07496 800 407 Email:

The Role Multi Track RTA Solicitor - Leeds / Liverpool An exciting opportunity has arisen for an experienced RTA Solicitor to join a Top Tier Legal Firm, managing fast and multi-track RTA claims with values of up to £100,000 on both delegated and non-delegated bases for a variety of insurer clients. The successful candidate will work independently, using their initiative to review files, formulate strategies, and achieve the best outcomes for clients. The role may also involve supervising file handlers within the team. You will manage all aspects of cases from initial review and strategy formulation to trial preparation and resolution. Responsibilities include reviewing evidence, instructing counsel and experts, drafting documentation, managing costs and pre-trial reports, attending conferences and trials, conducting site inspections, and ensuring compliance with regulatory standards. The Candidate • A Qualified Solicitor, • Experience handling RTA claims, with a handling authority of at least £50,000, • Ability to manage fast and multi-track files independently, • Strong planning, prioritisation, and decision-making skills, • Excellent verbal and written communication, including negotiation skills, • Ability to follow work processes and adhere to case strategy, • Commitment to maintaining professional standards and regulatory compliance The Benefits & How to Apply • Competitive salary up to £50,000 depending on experience, • 25 days annual leave plus bank holidays, • Hybrid working arrangements, • Private medical insurance with family cover option, • Health cash plan, • Death in service and critical illness cover, • Pension contribution (employee/employer) Apply in the strictest of confidence online and or via telephone – there is no need for a CV for an initial conversation Contact: Alice Ferguson, Retained Consultant INDARF Direct Dial: 0161 826 3140 Mobile: 07496 800 407

At Food Alert, we’re passionate about making food safety simple, practical, and people-focused. Our consultants work with clients across the UK and Ireland, helping businesses of all shapes and sizes stay compliant and confident in their operations. We’ve built trusted partnerships with some of the UK’s most recognisable hospitality brands - including Dishoom, BrewDog, and The Ivy Collection - as well as independent operators, retail groups, and leisure businesses nationwide. We’re proud to be part of The Citation Group, one of the UK’s leading providers of Health & Safety, HR, Employment Law, and ISO services. With over 110,000 clients, 15 acquisitions in three years, and the backing of KKR, Hg Capital, and HarbourVest, our growth is accelerating and we want you to be part of it. We don’t just offer jobs - we build careers that inspire and empower. We’re a fast-paced, forward-thinking group that values action over politics, people over process, and passion in everything we do. What You’ll Be Doing No two days are ever the same. One day you might be auditing a Michelin-star restaurant, the next a boutique hotel or high-street café. You’ll be: • Conducting food safety and health & safety inspections and audits at client sites., • Producing clear, practical reports and recommendations., • Delivering risk assessments (including occupational, manual handling, PPE)., • Supporting new client onboarding and our digital compliance platform, Alert65., • Providing tailored advice, consultancy and training to clients across varied environments., • Acting as account manager for a portfolio of hospitality clients., • Investigating food safety incidents (e.g. allergens, contamination, food poisoning)., • Contributing to our Advice Line rota and internal continuous improvement. What We’re Looking For • A strong background in food safety and/or health & safety auditing, ideally within hospitality., • Level 4 Food Safety qualification (essential)., • A BSc in Environmental Health or equivalent experience (desirable)., • Experience with higher-risk sites (e.g. hotels, leisure, spa environments) is a plus., • Excellent communication, organisation and time-management skills., • Adaptable, relationship-driven, and confident influencing clients., • Full UK driving licence and willingness to travel. Who You Are You’re personable, curious, and love working with people. You take pride in helping businesses get things right, not just ticking boxes. You’re confident giving advice, practical in your approach, and you care about the detail. If you’re already an auditor, great. If you’re an experienced food safety or hospitality professional ready to step up, we’ll give you the training, tools, and mentoring to help you succeed. Why Join Us ✨ Tailored on-the-job training, mentoring and clear progression paths. ✨ 25 days’ holiday + bank holidays + 3 festive ‘gift days’. ✨ Enhanced leave (including marriage and new grandparent leave). ✨ Healthcare cash plan, life insurance and Employee Assistance Programme. ✨ Referral bonuses, incentive vouchers and regular socials — we celebrate our wins! ✨ Be part of a national, growing team that’s shaping the future of food safety.

The Role: We’re looking for a Customer Retention Advisor to join our busy team here at Agria Pet Insurance where you’ll support our customers who are coming to the end of their current policy and want to discuss their renewal with us. A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs. You’ll be enthusiastic about our products and be able to talk confidently to our customers, making sure they understand everything about their policy and quotation. This role can be based fully remote or from our Aylesbury, Buckinghamshire office once a week (every Wednesday). The start date for this role is Monday 12th January 2026 and you will be required to attend a two week, in office induction when you start (accommodation provided). You must be able to commit to these arrangements and start date in order to be considered for this role. What you’ll be doing: • Handle all retention & renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies., • Outbound calling including but not limited to; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications., • Objection handling including but not limited to; policy cancellations, premium increases, Claims decisions., • Support and advise Sales and Customer Service agents with complex queries., • Be the escalation point for complex queries and carry out required investigations to find a satisfactory resolution., • Handle any calls that overflow from Sales or Customer Service to maintain required service levels, • Record and maintain accurate policyholder information using the in-house computer systems What we’re looking for: • Previous experience of working in a customer retention environment with a passion for providing great customer service, • Good initiative and problem solving skills, • Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening), • Good computer skills – able to take in-bound calls whilst navigating our in-house system, • Confident communicator Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: • Competitive commission structure, • 25 days annual leave which increases with service, plus bank holidays, • Opportunity to buy/sell up to 5 days annual leave per calendar year, • Pension and Life Assurance scheme, • Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too, • We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace