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Based at: Chancery Lane. Reports to: Store Manager Job Purpose: Manager in the efficient and profitable operation of a Brew Garden Store. To ensure the company standards are met at all times. Responsible for the Health and Safety of their employees. Working with the management to maximise P&L. Key responsibilities: General: - Carry out your duties faithfully, competently and diligently; and to the best of your abilities and subject to all policies, rules and regulations issued for the guidance of employees by Brew Garden. - Obey all lawful instructions given by the Management of Brew Garden and use your best endeavours to promote the interests of Brew Garden. - Familiarise yourself with the company’s fire, health and safety; and Food Hygiene procedures, in accordance with UK Regulations. - Act as a “bridge” between management and team members to facilitate division operation (e.g. keep management team appraise of staff activities, issues, challenges, etc) - Collaborate with management to develop and carry out ideas and procedures to continuously improve department performance - Address guests concerns, requests or issues either individually or by enlisting the help of management team. Banking/ Finance/ Payroll: - Assist management team in cash handling and banking activities within the store in accordance with Brew Garden procedures. - Follow Brew Garden cash handling procedures. - Report any float or petty cash shortage immediately to HO. - Ensure the sales and figures are entered on a daily basis on the wages spread sheet. - Never give cash advances. - Ensure the store is always ready for cash collections, on pre-designated days. - All cash banking must be kept in the locked safe. The safe must never be left open when unattended. - Report any Payroll issue to the Operations Manager and Monika Franchi. Operations/ Administration/ Training: - Responsibilities for profitability and performance of the store. - Organise staff throughout the store in order to deliver efficient customer service and a profitable operation. Maximise the performance and competences of your team. - Strive to achieve Brew Garden Budget and Forecasts. - Constantly strive for a quality of operation of the Brew Garden store. - Ensure store is displayed and maintained in accordance with current Brew Garden Guidelines. - Responsibilities for HR compliance with Brew Garden Policy and UK Regulations in-store. - Fulfil all administrative tasks and duties in the most effective and professional manner in accordance with Brew Garden Guidelines. Ensure: - Ensure each new employee fills his/her contract, “starter pack” and P46 by the end of the first week of employment; - P45/P46 are submitted to HO by the end of the first week of employment; - Each new employee provides correct and valid ID and relevant paperwork to prove eligibility in the UK by the end of the first week of employment; - Each employee receives a “post probationary review” at the end of their first 3 months of employment; - Any lateness, outstanding or fall in performance and other individual staff outcomes are recorded and reported; - Ensure employees’ holidays are registered on Holiday spread sheet and processed accurately and sending an update to Monika Franchi . Ensure all staff holidays are taken in the current financial year; - Every termination of employment is accompanied by the payment of any accrued holiday. - Health and Safety: - Responsibilities for the Health and Safety of employees in store in accordance with UK Legislation and Brew Garden Health and Safety Policy. - Ensure the store always achieves the highest standards in Food Hygiene and Health and Safety. Take all necessary hygiene, safety and security measures needed to create and maintain the safest environment possible for employees and customers. - Monitor the status of your fire alarm, fire extinguishers on a weekly basis and emergency lightings, as per company policy. - Ensure all team members are aware of the location of their Fire Assembly Point. - Ensure fire exits and escape routes are always free of any damage or obstruction. - Report any accident or incident within the premises in the Accident Book and Area Manager. - Ensure risk assessments are reviewed every year and completed for each employee. - Make sure the first aid kit is clearly indicated to staff and available at any time. People Management - Manage the development of all employees. - -Identify training needs and development of team. - -Use leadership to motivate staff and bring them to a high level of performance. - Hold monthly meetings with employees with records kept of any meeting. - Develop good communication between employees to help maintain team spirit. - Create a positive working environment. Always be available should an employee wish to arrange a meeting with the Management, or should the employee need any support. Personnel and other departments: -Weekly meeting with Management team. - Attend all meetings and training sessions as required by your line manager and relay information to management and employees. - Supply data as required by all departments – with reasonable request and notice period. - Develop good communication between employees to help maintain team spirit. - Report any other issues to Operations Manager. - Ensure any and all ‘direct’ employees comply with Brew Garden handbook and contract guidelines.
Job description Holland Bazaar Cash and Carry is seeking a seasoned HR professional to join our team. The ideal candidate will have a minimum of 2 years of HR experience, with expertise in end-to-end recruitment, and onboarding processes, and a strong understanding of employee relations. If you are detail-oriented, possess excellent organizational skills, and thrive in a dynamic work environment, we invite you to apply. Responsibilities: - End-to-End Recruitment: - Collaborate with hiring managers to understand staffing needs. - Develop and post job advertisements on various platforms. - Conduct candidate sourcing, screening, and interviewing. - Manage the entire recruitment process from job posting to offer acceptance. Onboarding: - Facilitate the onboarding process for new hires, ensuring a smooth transition into the organization. - Conduct employee orientations and communicate relevant policies and procedures. - Coordinate training programs and assist in the development of onboarding materials. Payroll Preparation: - Ensure accurate and timely payroll processing. - Compile and verify payroll data before submission to the payroll company. - Address and resolve any payroll discrepancies. - Staff Rota Management: - Create and manage weekly staff rota schedules. - Collaborate with department managers to ensure staffing levels meet operational requirements. Employee Relations: - Handle all aspects of employee relations, including maternity, paternity, and sick leave processes. - Conduct thorough investigations and provide recommendations for resolution. - Manage disciplinary procedures and returns to work in compliance with company policies. - Assist in the development and implementation of HR policies and procedures. - Maintain employee handbook and HR policies and procedures manual. - Coordinate employee training programs and ensure compliance with training requirements. - Assist in the performance management process, including conducting performance evaluations and providing feedback to employees. - Maintain employee records and ensure data accuracy in HRIS systems. - Assist in change management initiatives, ensuring smooth transitions for employees. - While experience in TUPE and change management is preferred, it is not compulsory. - Employment Verification Checks: - Conduct thorough employment verification checks for new hires. - Ensure compliance with company policies and legal requirements. Qualifications: - Minimum of 2 years of experience in HR, with a focus on end-to-end recruitment and employee relations. - Bachelor's degree in Human Resources, or a related field. - Knowledge of employment legislation and HR best practices. - Strong interpersonal and communication skills. Job Types: Full-time/ Part-time/ Flexible working, Permanent Salary: From £19.50 per hour Benefits: - Casual dress - Company events - Company pension - Cycle to work scheme - Employee discount - Free parking - On-site parking - Referral programme - Store discount Schedule: - 8 hour shift - Day shift - Monday to Friday Experience: Human resources: 2 years (required) Language: Turkish (preferred) Bulgarian (preferred) Romanian (preferred) Licence/Certification: CIPD (preferred) Work authorisation: United Kingdom (required) Ability to Commute: Peterborough (required) Work Location: In person
We are recruiting for an in-store Nutritionist & Assistant Manager that lives and breathes health and nutrition. The Assistant Store Manager will be an energetic, self-motivated and dynamic leader and team member who embodies the live well philosophy of Windfall. The role will suit individuals with experience in nutrition, ideally gained within a retail environment, although consideration will be given to those who have gained this knowledge from alternative environments. Ideally you will have a qualification in the area of Nutrition and experience within a retail managerial role. Job Duties: Team Management Support the Store Manager and 'act up' to Store Manager role in their absence. Strong team building, leadership and managerial skills, such as giving feedback to store associates regarding work performance on an on-going basis, recruiting, hiring, and performance management. Training employees in sales, stocking, inventory, customer service, being a cashier, and other relevant skills. Managing employees, making sure they're on their best behaviour, appropriately representing the company's values, and maintaining a positive attitude. Delegating tasks to employees. Scheduling employees to fit their weekly hours allotments. Inspiring the retail team with a positive attitude and enthusiasm. Nutrition Department Management Providing appropriate guidance on safe supplementation protocols and evidence-based nutrition to customers. Managing supplement orders and accounts. Staying on top of supplement price updates and margins in line with the current market. Providing new staff training on nutrition and supplements within the store. Organising brand trainings with supplement suppliers for staff members. Monitoring supplement dates and inventory. Monitoring brand deals and promotions in order to drive up margins within the store. Unpacking orders & processing invoices in supplement + other departments. Store Management Opening, closing and operating the retail faculty. Including, but not limited to cash handling, inventory count & deposits according to Windfall procedures. Ability to work a flexible schedule (holidays and weekends) Responsible for ordering merchandise and supplies to maintain appropriate inventory levels according to Windfall guidelines to maximise sales and maintain store appearance. Verify the delivery of all merchandise to the store. Maintaining the store at optimum sales productivity by making sure all items are in stock and shelved properly throughout the store. Communication Reaching out to customers regarding special orders and updates. Communicating with staff, customers, suppliers and other departments in person, over the phone or by email. Reporting on retail site's productivity, making sure the site is meeting financial quotas. Ensuring that the retail site meets all quality standards and regulations. Training Having sufficient product knowledge and customer service skills to help customers with questions that are too advanced for the rest of the team. The ability to learn new product trends, features, advantages and benefits, in addition to the training and development of associates with regard to product knowledge. At Windfall Natural Ltd we create an outstanding experience. From the sleek store environment, to the vast but carefully selected products; including organic food, skincare and natural remedies. We offer to our customers consultations with qualified and experienced nutritionists who keep up to date on the latest training regarding nutrition and healthy living. We are pioneers in offering education to the local community on healthy living and sustainability through our regular workshops. You need to have the confidence and ability to impartially advise people on any questions or issues they may have. Bring your smile and your personality with you! Other benefits: competitive rate of pay 20-30% discount across store company pension 28 days holiday (including public holidays) opportunity for career progression Job Types: Full-time, Permanent Salary: £31,000.00-£33,000.00 per year Benefits: Company events Company pension Discounted or free food Employee discount Flexitime Store discount Schedule: Day shift Every weekend Monday to Friday Weekend availability Education: Diploma of Higher Education (preferred) Experience: Retail sales: 1 year (preferred) Supervising experience: 1 year (preferred) Customer service: 1 year (preferred) Retail management: 1 year (preferred) Management: 1 year (preferred) Work Location: In person Expected start date: 01/04/2024
Restaurant Supervisor Responsibilities, along with the store manager supervision: · Managing restaurant staff's work schedules. · Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations. · Checking in on dining customers to enquire about food quality and service. · Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked. · Monitoring the restaurant’s cash flow · Reviewing customer surveys to develop and implement ways to improve customer service. · Resolving customer complaints in a professional manner. Restaurant Supervisor Requirements: · Proven experience working as a supervisor in the hospitality industry. · The ability to work in a fast-paced environment. · Strong management skills. · Excellent organizational skills. · Effective communication skills. · Exceptional customer service skills.
We are seeking a friendly and customer-oriented Front of house team member to join our team. As a Front of house, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you! Responsibilities: - Greet customers as they enter the shop and provide assistance as needed - Process customer transactions accurately and efficiently using the cash register - Maintain a clean and organized checkout area - Answer customer inquiries and address any concerns or complaints -To maintain a high standard of hygiene and cleanliness in the kitchen and food storage areas at all times, in accordance with the appropriate Food Hygiene Regulations. - Collaborate with other team members to ensure smooth operations at the front end - Follow all food safety and hygiene protocols to ensure the safety of our customers -Ensuring that surrounding areas are clean and perfect to receive walk-in customers. -To assist with food & beverage preparation for delivery.(Just Eat, Deliveroo, Uber Eats) Qualifications: - Previous experience in bartending, food service, or hospitality is preferred - Knowledge of food safety practices is a plus - Strong communication skills and ability to interact with customers in a friendly manner - Excellent attention to detail and ability to handle cash transactions accurately - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Willingness to learn and adapt to changing job responsibilities Please note that this position may require standing for long periods of time and occasional lifting of heavy items. If you are enthusiastic about providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for the Front of House position. We offer competitive pay rates and opportunities for growth within our organization. To apply, please submit your resume highlighting your relevant experience. We look forward to reviewing your application.
Hello Everyone, We are Uncommon, a popular and established coffee shop / delicatessen. We are looking for new happy individuals to join our team. You must have previous experience as a barista (latte art is a plus) You must have previous experience as a salesman - saleswoman/shopkeeper and passion about food produce. Your duties will be as follows: -Greeting customers who enter the shop -Provide Excellent Drink & Food standards -Be involved in stock control and management. -Assisting shoppers to find the goods and products they are looking for. -Being responsible for processing cash and card payments. -Stocking shelves with merchandise. -Reporting discrepancies and problems to the supervisor. -Giving advice and guidance on product selection to customers. -Balancing cash registers with receipts. -Keeping the store tidy and clean, this includes hoovering and mopping. -Responsible dealing with customer complaints. -Keeping up to date with special promotions and putting up displays We offer a very competitive pay rate, discounted food for staff and monthly bonus based on sales and targets. Send us your CV All the best Uncommon team.