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A leading property management firm based in Leeds is seeking a Helpdesk Lead to supervise the helpdesk team, ensuring effective client service and management of operations.

Active member of helpdesk team, dealing with day to day client calls and initial point of escalation for all helpdesk related issues. To provide helpdesk supervision to the Account. To effectively operate the account helpdesk function, ensuring central point of contact for all client / supply chain

Responsibilities include responding to maintenance requests, conducting routine maintenance, and diagnosing electrical issues. Ideal candidates will have the 18th Edition Electrical Wiring Regulations certification and experience with building management systems. The position requires flexibility wi

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Maintenance Engineer to join our team in the North! This is a mobile role based in the Leeds area. Role Summary: React to breakdown maintenance requests within the required SLA's. Ensure routine maintenance is carried out to a high standard. Test and diagnose power quality issues. Weekly / monthly PPMs Liaise with sub-contractors as required for repairs & ensure works have been carried out in line with CBRE policies. Monitor and analyse environmental conditions, review the loading/working conditions of critical equipment regularly. Determine the root cause and action items required to restore availability and prevent a recurrence. Accurately maintain site work logs & paperwork. Other duties as and when required. Hours Monday - Friday. 8am - 5pm. Overtime & Weekend flexibility needed. On-Call schedule available. Qualifications & Experience 18th Edition Electrical Wiring Regulations Experience working with building management systems including fault finding and operator use FM experience advantageous Knowledge of Health & Safety policies. Email for more information or apply today! EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Global QHSE & Compliance Manager. The purpose of Global QHSE Compliance and Quality Manager is to support and ensure the implementation, development and delivery of quality, health, safety and environmental strategies, policies and processes, driving continual improvement in performance across all client locations globally (Americas, EMEA, APAC). The role will manage and monitor compliance in line with client, CBRE and legislative requirements. What You'll Do: · Ensure that the client global portfolio complies with all Health & Safety, legal / statutory, contractual requirements and risk management via a program of audits and inspections. · Develop, implement and standardize relevant processes and procedures to ensure and maintain compliance and minimize errors across all regions. · Establish and maintain a culture of compliance and adherence to legal and statutory, contractual and client requirements by region. · Be the account subject matter expert and inform and support account team on all areas of compliance requirements, keeping up to date with industry, statutory, client and CBRE requirements across each region. · Monitor and report on QHSE performance trends to ensure maintenance of legal compliance and that all relevant QHSE policies, standards and processes are delivered in line with CBRE and client requirements and in line with contractual HSE related KPIs. · Lead the delivery of relevant projects and initiatives that will enable identified gaps to be closed, meet the strategic goals of CBRE and client and support a drive for continual improvement in QHSE performance across the account. · TRUE Waste Advisor trained to best manage and support energy and sustainability initiatives, reducing waste, carbon footprint, and negative impacts on the environment, aligning with CBRE and client net zero goals in collaboration with the PIMO. · Establish appropriate performance tracking and reporting tools for the account and undertake performance monitoring, analysis and review against established metrics and standards to identify trends, gaps and to support a drive for continual improvement. · Monitor and report on availability of all relevant QHSE statutory documentation, records and information to ensure that is in place, and sample audit such documentation to assess quality and accuracy. · Develop and manage relevant planning tools to enable QHSE projects and initiatives to be monitored, tracked and completed in line with agreed schedules and business goals. · Identify, assess and record risks relating to QHSE performance and project delivery, and ensure these are tracked and reduced to an acceptable level. · Ensure the systems and processes implemented by the account reflect both CBRE and client requirements and are in compliance with best industry practice (e.g. ISO 9001, ISO 14001, and ISO45001). · Ensure that the client global portfolio complies with all Health & Safety, legal / statutory, contractual requirements and risk management via a program of audits and inspections. · Develop, implement and standardize relevant processes and procedures to ensure and maintain compliance and minimize errors across all regions. · Establish and maintain a culture of compliance and adherence to legal and statutory, contractual and client requirements by region. · Be the account subject matter expert and inform and support account team on all areas of compliance requirements, keeping up to date with industry, statutory, client and CBRE requirements across each region. · Monitor and report on QHSE performance trends to ensure maintenance of legal compliance and that all relevant QHSE policies, standards and processes are delivered in line with CBRE and client requirements and in line with contractual HSE related KPIs. · Lead the delivery of relevant projects and initiatives that will enable identified gaps to be closed, meet the strategic goals of CBRE and client and support a drive for continual improvement in QHSE performance across the account. · TRUE Waste Advisor trained to best manage and support energy and sustainability initiatives, reducing waste, carbon footprint, and negative impacts on the environment, aligning with CBRE and client net zero goals in collaboration with the PIMO. · Establish appropriate performance tracking and reporting tools for the account and undertake performance monitoring, analysis and review against established metrics and standards to identify trends, gaps and to support a drive for continual improvement. · Monitor and report on availability of all relevant QHSE statutory documentation, records and information to ensure that is in place, and sample audit such documentation to assess quality and accuracy. · Develop and manage relevant planning tools to enable QHSE projects and initiatives to be monitored, tracked and completed in line with agreed schedules and business goals. · Identify, assess and record risks relating to QHSE performance and project delivery, and ensure these are tracked and reduced to an acceptable level. · Ensure the systems and processes implemented by the account reflect both CBRE and client requirements and are in compliance with best industry practice (e.g. ISO 9001, ISO 14001, and ISO45001). Skillset and Qualifications: · Formal qualifications in Health and Safety management and Environmental management (level 6), with relevant post qualification experience. · Relevant project management qualification (e.g. PRINCE 2) (Desirable). · Practical application of implementing a successful safety management system in a multi-country office portfolio. · Experience in delivering successful QHSE related projects and initiatives. · Understanding of Quality, Health, Safety & Environmental legal framework. · Formal qualification and practical application of QHSE management system auditing. · Formal qualifications in environmental or safety management system auditing (including an understanding of the application of ISO 14001 and ISO 45001). · Practical experience in Risk, Incident and Investigation Management. · Demonstrable experience of working collaboratively with stakeholders at all levels across countries and evidence of delivering positive improvements in QHSE performance. · Excellent motivational and influencing skills. Able to contribute effectively and on equal terms across all business activities. · Knowledge and effective use of data capture and reporting tools (e.g. Tableau) (Desirable). About CBRE Global Workplace Solutions: Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

Location: Crofton, Wakefield About the Role We are seeking an experienced and proactive Site Lead to oversee the day‑to‑day operation of our site maintenance team. This role ensures compliance with statutory and mandatory standards while delivering efficient Mechanical, Electrical, and Fabric services across the site. You'll provide leadership to the engineering team, manage service delivery, coordinate planned and reactive maintenance, and support the operational success of a business‑critical environment. Key Responsibilities Lead and supervise daily activities of the maintenance team. Ensure the effective operation, maintenance and repair of all M&E plant, equipment and building fabric. Manage and monitor CAFM system performance, ensuring accurate reporting and task completion. Oversee compliance documentation, risk assessments, method statements and work package plans. Coordinate planned preventative maintenance (PPM) and prioritise reactive works. Liaise with and supervise specialist contractors, including inductions and review of service reports. Ensure statutory and mandatory compliance is consistently met. Raise and close hazard observations and conduct contractor monitoring audits. Attend required meetings, training sessions and operational reviews. Support the development of innovative maintenance solutions and process improvements. Participate in call‑out rota as required. Essential Qualifications & Experience City & Guilds Level 3 Diploma in Electrical Installations (or equivalent). 18th Edition Wiring Regulations (BS7671). Strong technical knowledge of M&E systems and plant operations. Experience supervising technical staff within a maintenance environment. Ability to manage workload, motivate teams and maintain service excellence. Competent in using CAFM systems, digital logbooks and reporting tools. Experience working in customer‑facing, business‑critical environments. Desirable Qualifications & Experience IOSH Managing Safely. Experience with BMS systems, fire alarms, generators, HVAC and water treatment systems. Familiarity with UPS, comms rooms and other critical services. Understanding of lift operations and associated services. Minimum of two years' experience in a similar supervisory role. Key Competencies Responsiveness & reliability Customer focus Strong communication skills Organised and self‑motivated Innovative approach to problem‑solving Ability to thrive under pressure Why Join Us? You'll be part of a high‑performing, supportive team delivering vital engineering services in a dynamic environment. We offer opportunities for growth, ongoing development and the chance to directly influence operational performance

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions

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