Hostel Support Workers
hace 18 días
Richmond
Salary: £31,549 per annum Full time onsite permanent role 37.5 hours per week on a Monday to Sunday rota basis. Shifts between 8:00 a.m. and 10:00 p.m. Based Richmond upon Thames Reporting to the Operations Manager, the Hostel Support Workers will be responsible for the provision of hostel-based services and the effective coordination of support to rough sleepers with complex needs. You’ll discover a passionate, supportive environment where the entire team works toward the same goals and is dedicated to making positive change and producing great results. Key responsibilities: • To provide an effective client-led service for allocated residents throughout their tenancy., • Ensure residents can access specialist services as needed, using both internal and external, • Develop meaningful rapport with clients to facilitate the best possible outcomes., • Optimise rental income and minimise arrears., • Carry out data entry and risk assessments as required., • Maintain a working knowledge of local external service providers., • Record all activities accurately in individual client files on the database., • Conduct assessments and provide casework for clients seeking support or resettlement, ensuring, • services are integrated., • Support processes in line with the organisation's policies and procedures, including induction,, • supervision, appraisal and audits., • Excellent communication skills, both written and verbal., • Organise and prioritise a varied workload., • Proficient in IT, including word processing, spreadsheets and e-mail, with the ability to quickly learn new software and systems., • Relevant experience working with homeless people or rough sleepers., • Knowledge of support systems and services available to people experiencing homelessness., • Ability to work with clients presenting challenging behaviour and may have complex needs., • Ability to work effectively as part of a team while demonstrating using initiative, • The ability to represent company appropriately in all situations and to work professionally with external agencies., • Understanding of providing equal Opportunities and inclusive practice., • Commitment to maintaining confidentiality and professional boundaries., • Basic knowledge of relevant legislation, including welfare benefits and housing law., • An understanding of and commitment to confidentiality and professional boundaries.