Sales Consultant
1 month ago
Betchworth
The overall purpose of this role will be to promote all company services by maximising sales opportunities while maintaining an organised sales environment. As a Sales Consultant you will be responsible for selling key services (Waste clearance, jet washing), making appointments for management to quote on more specialist services (Property Maintenance, Renovations) You will achieve this by delivering high levels of customer service to increase sales and customer loyalty.
You will be responsible for providing a quality service to all clients and potential clients. You will ensure a smooth and efficient operation of all sales procedures. You will liaise with all managers and staff, and service providers on a regular basis, to ensure internal communications remain harmonious.
Duties
• To fully support the aims & objectives of the business organisation and your department specifically.
• To achieve and exceed weekly/monthly departmental targets
• To respond promptly to all enquiries and actively sell company services (Waste clearance, jet washing,
Property Maintenance, Renovations) to enquirers.
• To provide a high level of service to all enquirers and clients; using documentation and management
experience to provide accurate information.
• To design, plan and prepare quotes while adhering to deadlines.
• To actively try to convert all enquiries to bookings.
• Process all incoming enquiries via our company brands and communication channels including
websites such as telephones, websites, emails, WhatsApp messages, or any other inbound method.
• Process all sales bookings at time of taking them.
• Updating the jobs portal for operations team to complete, ensuring they are aware of new tasks and
any specific details
• To ensure customers receive the correct documentation regarding their booking including sending
booked confirmations and daily invoices or receipts.
• Send out after service messages requesting reviews
• To conduct follow up calls/emails after quotes have been sent.
• To conduct (as advised) periodic call backs to existing customers to encourage re-book
• Act as first point of call for customers including public and trade enquiries, sales, and any other issues
• Liaise with operations team to ensure the sales you have taken are completed as promised to
customers through messages, notes or where required over the phone.
• Communicate any issues to relevant management team members.
• Maintain a tidy and organised office working environment
Requirements
• Fluent English Speaker – both written/verbal
• Advance Level of education (Degree not essential)
• Some experience of selling products or working in customer services is beneficial.
• Minimum 2 years experience of working in a sales environment
• Must be IT literate: Microsoft Word, Excel, Outlook
• Experience working with CRM systems would be beneficial
Other Skills/Abilities
• Excellent telephone manner & confident when speaking with different clients
• Must have excellent communication skills
• Ability to cope well under pressure, and at the same time maintain high team spirit
• High level of concentration and attention to detail required
• Self-motivator & ability to work on own initiative and as part of a small team
• Enthusiastic and hard working
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organisation.
