Psychotherapist
9 days ago
London
Remote EAP Helpline Counsellor £32,000 per annum Full-time, Permanent Compass Associates are proud to be exclusively partnering with a leading national provider of Employee Assistance Programmes and wellbeing solutions. Our client delivers high-quality mental health and wellbeing support services to individuals and organisations across the UK, ensuring accessible, compassionate, and effective care for those who need it most. Key Responsibilities • Deliver immediate emotional support via helpline calls, providing psychoeducation, signposting to external agencies, and arranging follow-up when needed., • Conduct clinical assessments over the phone, administer psychometric tools confidently, and refer individuals for appropriate ongoing psychological or counselling support., • Manage risk effectively, including high-risk and trauma calls, following risk policy to ensure caller safety., • Achieve individual and team performance goals., • Maintain accurate records and communication, updating systems promptly, handling email/web enquiries, and supporting managers or HR with helpline information., • Contribute to team flexibility and service delivery, assisting with administrative tasks, referrals, and projects. Skills & Experience • Post Graduate Diploma in Counselling and/or Psychotherapy (required)., • Registered member of a professional body such as BACP or equivalent (working towards accreditation desirable)., • Previous EAP experience (desirable but not essential)., • Resilient, calm under pressure, and able to manage risk effectively., • Excellent interpersonal, communication, and active listening skills. Benefits • A supportive, inclusive, and values-led working culture, • 33 days annual leave including bank holidays, with the option to buy or sell additional days, • Auto-enrolment pension scheme with enhanced employer contributions, • Access to 24/7 EAP Counselling & GP helpline, • Life assurance and group income protection, • Health Cash Plan covering optical, dental, physio, and more, • CPD support and funded training opportunities, • Long service rewards and flexible working arrangements Contact Details If you are interested, please contact Jenny Marr on 0161 672 3174 or email your CV to . Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy. We offer a £200 John Lewis voucher for successful referrals following completion of probation.