Ilford
Concierge • Annual Salary: £32,000 per annum, • Location: Ilford, East London, • Job Type: Full-time Day-to-day of the role: • Provide a warm, professional welcome and act as the first point of contact for all enquiries., • Deliver high standards of customer service and build positive relationships with residents., • Manage calls, post, parcels, and keys in line with procedures., • Ensure communal areas are clean, safe, secure, and well presented., • Carry out daily inspections of the building, report any defects to the Property Manager/Building Operators., • Support resident move-ins and move-outs, ensuring protection of communal areas and lifts., • Control contractor access, sign-in/out, and monitor activity for safety and compliance., • Inspect contractors’ Permit to Work (where required) before they are allowed on site and keep a log of contractors attending the property., • Ensure the block is secured from trespassers and rough sleepers., • Enforce rules tactfully, take records of tenants contravening the tenancy agreement and report appropriately., • Maintain a visitor register and support health, safety, and fire procedures, including routine alarm testing and reporting., • Maintain building security, monitor CCTV appropriately, and respond to incidents., • Run a key log and ensure keys are signed in and out., • Conduct regular block inspections to ensure Fire Exits/walkways are always kept clear of obstruction., • Previous residential concierge experience., • Excellent communication and interpersonal skills., • Proactive in identifying and resolving issues., • Ability to work independently and as part of a team., • Familiarity with health and safety regulations and building security., • Competitive salary, • Opportunities for professional development