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The Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM’s will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities • Own the relationship with one or more of Claranet’s larger strategic customers contracted services across Claranet’s portfolio of Hosting, Network, Communications and Security services, • Accountable for successful delivery of all clients contracted services, • Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer, • Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required), • Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested, • Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet, • Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth, • Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution, • Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery “peaks and troughs”, • Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments, • Drives measurable continuous service improvement and manage service improvement plans where appropriate, • Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work, • Flexible and creative to take considered risks, • Learn and adapt quickly to changing situations, • Self-motivated and able to work under pressure, • Ability to travel to different sites and locations on a weekly basis, • Manages conflict and challenges in an open and constructive manner At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: • Pension Scheme: Employer-matched contributions to help you plan for the future., • Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing., • Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms., • Personalised Wellbeing Support: App-based resources and services available 24/7, • Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you! To view full job description please visit our careers page

Client Relationship Manager Salary: Competitive salary plus bonuses Location: Scotland, Hybrid with some travel to support your client Are you passionate about delivering exceptional service and building strong client partnerships? Ready to take your next step within a global organisation offering clear career progression and growth? This is an exciting opportunity for a Client Relationship Manager who thrives on accountability, stakeholder engagement, and driving high‑quality service outcomes. Working within a established Client Account, you'll play a key role in shaping service delivery, influencing performance, and making a real impact from day one across your sites in Scotland and England. Role Summary The Client Relationship Manager role holds responsibility for managing the relationship with a key client, delivering expert guidance, identifying opportunities for growth, and ensuring high levels of client satisfaction. You will proactively plan, design, and implement tailored workforce solutions that align with the client’s strategic needs. You will manage and nurture strategic relationships with all stakeholders, deploying the long‑term vision and ensuring service excellence throughout the partnership. You will oversee recruitment, capability development, and the operational delivery of services—ensuring that all KPIs, SLAs, and operational objectives are consistently met. Key Responsibilities • Create high level client relationships with all levels of management across all business areas., • Manage the strategic relationship with all partners, including technology providers, internal departments and vendors, • Responsible for engaging with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions., • Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams., • Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the team Experience, Behaviours and Competencies • Proven experience of managing a team through effective coaching, people management and leadership, • Detailed knowledge of the relevant workforce solutions that are provided to the client and a proven track record in delivering these, • Experience managing senior stakeholders through various communication methods, • Ability to negotiate with and influence key decision makers, • Ability to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talent, • Ability to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insights, • Target driven and results focused, • Experience of managing complex situations through to resolution, • Must be able to liaise at a high level and be positive, decisive, driven and forward thinking, • Understand the recruiting SLA’s and KPIs and experience in driving a team to achieve., • Highly self-motivated and able to self-manage, • You will be responsible for developing an extremely motivated team-working environment by engendering team spirit. Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards, • Responsible for resolving complex issues, considering longer term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a ‘win-win’ situation., • Responsible for achieving and meeting SLA’s and KPI’s as agreed with client through effective management of team and issue resolution What's In It For You • Competitive salary with quarterly bonuses, • Car allowance, • 24 days' holiday (rising to 27) plus your birthday off and the option to buy more, • Private medical, dental, and wellbeing benefits, • Pension scheme with increasing contributions, • Early finish Fridays, volunteering days, and exclusive discounts, • A supportive, inclusive culture where your growth matters About Manpower Manpower is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We're proud to be recognised as one of the world's most ethical companies for the 17th time, reinforcing our commitment to doing business the right way. We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds. Apply now and build a meaningful career with Manpower.

Job Title : Scrum Master Expected Work Experience : 8 to 12 Years Job Location : Leeds, UK – 3 Days travel to office SC Eligibility - Good to have Job Summary Scrum Master is responsible for leading and facilitating Agile delivery for cross-functional teams within Project Management (DE) - Project Management - Scrum Master (Functional) engagements. Candidate must have relevant experience of 8 to 12 Years. Key Responsibilities • Facilitate all core Scrum ceremonies (Daily Stand-ups, Sprint Planning, Sprint Review, and Retrospectives) to ensure effective and efficient delivery., • Enable the team to apply Agile principles and Scrum practices consistently within the Project Management (DE) framework., • Remove impediments and coordinate with stakeholders to resolve blockers that impact sprint goals and delivery timelines., • Collaborate closely with Product Owners to refine and prioritize the product backlog, ensuring clarity of requirements and acceptance criteria., • Coach and mentor team members on Agile values, Scrum roles, and responsibilities to drive continuous improvement., • Track and report key Agile metrics (velocity, burndown, capacity, and throughput) to provide transparency on team performance., • Foster a culture of collaboration, accountability, and continuous learning within and across teams., • Ensure alignment of sprint deliverables with overall project objectives and stakeholder expectations., • Support risk and issue management activities within the broader project management governance., • Partner with other Scrum Masters and Project Managers to share best practices and standardize Agile ways of working. Other Capabilities • Strong facilitation and conflict-resolution skills to manage diverse stakeholders and team dynamics., • Ability to work in a fast-paced environment and manage multiple priorities within the Project Management (DE) context., • Proven capability to drive continuous improvement initiatives and adopt Agile tools and techniques effectively., • Excellent communication and collaboration skills to engage with business, technical, and leadership stakeholders., • Comfortable working in a distributed or hybrid team setup with global stakeholders. Qualifications and Skills • Project Management (DE) - Project Management - Scrum Master (Functional) experience with RPLN0079898., • 8 to 12 years of relevant professional experience in Agile project delivery, including substantial experience as a Scrum Master., • Strong knowledge of Scrum, Agile frameworks, and related practices (e.g., Kanban, Lean, SAFe or similar scaled frameworks)., • Hands-on experience using Agile lifecycle management tools (e.g., Jira, Azure DevOps, or equivalent)., • Professional Scrum Master or equivalent Agile certification is preferred., • Solid understanding of project management fundamentals, stakeholder management, and risk management., • Ability to articulate complex information clearly to both technical and non-technical audiences. Why Join Us? • We’re a purpose‑driven organisation committed to creating positive impact and championing inclusion., • You’ll join a culture that encourages innovation, collaboration, and continuous growth., • We celebrate difference and believe diverse perspectives lead to stronger solutions., • Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds., • Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve., • We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.

TSS are looking for a Specialist SIA Store Detective in Leeds, where no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security. \n \nApplicants must have their own transport and a full UK Driving Licence. \n \nPosition: Store Detective \nLocation: Leeds \nPay Rate: £14.50-£15.50 per hour \nHours: Various \nShifts: Various \nSIA Licence: Door Supervisor SIA licence required \n \nYou must have previous Store Detective experience (minimum 2 years). \n \nYour Time at Work\n \nAs a Store Detective you will be responsible for: \n \n- Ensuring Premises Security: Deter threats, ensuring safety and security at all times. \n- Enforcing Company Policy: Safeguard customers, colleagues, and visitors through delivery of loss prevention policies \n- Customers First: Help create a warm and welcoming first impression for customers \n- Report & React: Swiftly report incidents using digital reporting platforms, escalating issues to in store management \n- Forge Strong Partnerships: Maintain effective relationships with local security/ Business Improvement Districts and Police \n- Vigilance: Be vigilant and proactive to detect and prevent shoplifting incidents \n- Conflict Resolution: support with de escalation of incidents using conflict management techniques \n \nOur Perfect Worker\n \nIt is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. \n \nOur perfect Store Detective will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. \n \nKey Information and Benefits\n \n- 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) \n- Workplace Pension Scheme \n- Progression training and development opportunities \n- Life assurance benefit \n- Contributory Healthcare Scheme \n- Eyecare vouchers \n- Employee Discount Schemes \n- Refer a friend scheme \n \nJob Ref: 1TSSG (T125) \n \nTSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! \n \nAbout Staffline\n \nStaffline are working in Partnership with TSS, providing a recruitment solution for security roles. \n \nPlease note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. \n \nThis job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline

Field Representative- Leeds\nSalary £30,500 +commission and company vehicle\nA leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector.\nKey Responsibilities\n * Conduct pre-disconnection visits and meter inspections.\n * Perform customer vulnerability assessments and safety checks.\n * Negotiate and facilitate payment solutions.\n * Attend Magistrates Court to obtain and execute Rights of Entry Warrants.\n * Oversee utility isolations and liaise with engineers and locksmiths.\n * Ensure compliance with regulatory and industry standards.\n * Maintain accurate and up-to-date records of all site visits.\n * Provide high-quality service and effective conflict resolution.\nRequirements\n * Strong interpersonal and communication skills.\n * Experience in debt negotiation, collections, or customer service (desirable but not essential).\n * Self-motivated, proactive, and capable of working independently.\n * Ability to work in a fast-paced environment with deadlines and targets.\n * Basic IT proficiency and report-writing skills.\n * Flexibility with working hours.\nWhats on Offer\n * Competitive salary plus performance-based incentives.\n * Company vehicle provided (including private use, with tracker).\n * Comprehensive training at the head office.\n * The chance to work remotely from home with allocated territory-based visits.\nThis full-time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit.\nApply today to become part of a dynamic and respected field service team

Scrum Master at ProFinda ___ is a fast-growing, innovative SaaS company revolutionizing how organizations understand, mobilize, and manage their workforce and skills. Our platform uses cutting-edge AI to match people to the right projects and opportunities, enabling unprecedented agility and efficiency for our global client base. We work with some of the world's largest and most complex organizations, and our success is directly tied to the deep, trusted relationships we build with them. We are seeking a proactive Scrum Master to serve as the operational heartbeat of our development cycles. You will be responsible for looking around corners to mitigate risks before they impact delivery, using data-driven metrics to assess technical execution, and ensuring the roadmap is delivered successfully and predictably. We are looking for a pragmatic problem-solver with the technical literacy to work with engineering teams, someone who thrives on removing the systemic obstacles that slow us down, and who is committed to a culture of high-velocity and high-quality delivery. In this position you will be: • Communicating with stakeholders: You would need to communicate with stakeholders regularly and keep them informed about the progress of sprints, raising risks early and often. This includes looking around corners, facilitating tradeoff discussions, providing regular updates, answering questions and addressing any concerns they may have., • Facilitating sprint planning: You would be responsible for facilitating sprint planning meetings and ensuring that the team’s capacity is aligned on the goals and objectives for each sprint., • Facilitate Backlog Refinement: As a Scrum Master, collaborate with Product Managers and Engineering teams to ensure the backlog is refined, transparent, and aligned with the product goal and roadmap., • Conducting daily stand-up meetings: You would need to conduct daily stand-up meetings to ensure that everyone is aware of the progress being made and to identify any potential roadblocks that need to be addressed. Proactively identify and lead the resolution of systemic organizational obstacles that hinder team flow., • Monitoring progress and tracking metrics: You would be responsible for monitoring progress throughout the release cycle and tracking metrics such as velocity, burn-down charts and sprint progress to assess and improve technical execution., • Facilitate sprint retrospectives: to drive continuous improvement by analyzing the previous sprint’s processes, tools, and team dynamics. Determine high-value improvements to be implemented., • Agile Champion and Coaching: You will need to cultivate and champion agile best practices for the teams, and be able to explain the “why” behind the practices. In some cases, you will also help coach teams to help with adherence., • Support release process: As a Scrum Master you will support our release cycles, ensuring that development items your teams are ready to ship are included in the appropriate release. What you need to be successful in the role you need: • Excellent communication skills: You need to be able to communicate effectively with all stakeholders, including team members, and senior management., • Strong leadership skills: As a Scrum Master, you need to be able to lead the team and facilitate decision-making processes., • Flexibility and adaptability: You should be able to adapt to changing requirements and priorities and adjust delivery accordingly., • Conflict resolution skills: You should be able to effectively manage conflicts that may arise within the team or with stakeholders., • Continuous improvement mindset: You should be committed to continuous improvement and strive to improve the release process with each iteration., • Operational Foresight: A proactive mindset to "look around corners," identifying and mitigating systemic risks before they impact delivery., • Technical Literacy: Deep understanding of the SDLC and technical execution, enabling peer-level collaboration with engineering teams., • Data-Driven and Detail Oriented: Expert use of metrics (Velocity, Burn-down, Cycle Time) to provide transparent reporting and drive high-velocity delivery. You need to be detail-oriented and have a keen eye for quality to ensure that work items meet all necessary requirements., • High-EQ Facilitation: Strong emotional intelligence to navigate complex stakeholder trade-offs and discussions that align teams., • Pragmatic Problem-Solving: A commitment to continuous improvement, balancing agile best practices with the flexibility required in a fast-growing SaaS environment Experience & Qualifications: • 5+ years of experience as a Scrum Master or Agile Lead, specifically within a fast-paced SaaS environment., • Certified Scrum Master (CSM), Professional Scrum Master (PSM II/III), or equivalent Agile certification is preferred., • Proven track record of supporting complex software release cycles and collaborating on AI or data-driven products., • Advanced proficiency in Agile management tools (e.g., Jira, Notion) for workflow automation and reporting., • Strong grasp of project management principles to ensure alignment across multiple cross-functional teams. Our Culture & Values: At ProFinda, we know that a great culture is something that develops naturally on the back of strong, clearly defined company values and leadership. This culture is what motivates and retains talented employees. Our values are true to ProFinda and are reinforced among our employees daily, translating to a culture that makes the entire team proud. 🚀 Purpose Driven Work – We’re engaged, excited, and focused on making a meaningful impact. 👨 💻 Transparency & Agility – Great communication, self-driven attitudes, and solution mindsets are at our core. 💓 Trust & Autonomy – We take ownership, work independently, and support each other. 💡 Collaboration & Success – We believe teamwork fuels innovation and shared achievements. 🪴 Continuous Learning & Growth – A dynamic environment where everyone can reach their full potential. 🧘 Work + Life Balance – We value a healthy balance, knowing that well-being and performance go hand in hand. A bit about us: Though our backgrounds are diverse, we share a belief - employee skills and a knowledge lens can lead to workforce productivity and quality, also favouring employee personal development and mobility. That common inspiration keeps us aligned with our purpose as a global team. The distance doesn't slow us down. We keep the engine humming from our homes, co-working spaces, and coffee shops. Whether collaborating through Slack, video calls, our team knows how to keep connected, it’s what we do best! At ProFinda, inclusivity fits our core values of aspiring to create an open-minded workforce, where our employees feel comfortable to be themselves. We know that creating diverse teams is the most fundamental component to our success and this success can only be achieved by a collective of people with different backgrounds, experiences, personalities, talents, ideas and opinions. We hire fantastic, innovative team players – if that sounds like you, you will find a home at ProFinda!

You'll be a senior developer on our in-house travel management platform, working across the full stack — from React frontends to Node.js APIs and background processing services that handle live travel data. The platform spans Linux and Windows environments, including containerised services running on Docker. The role involves real-time problem diagnosis, complex data transformation across multiple databases, and a high degree of autonomy. You'll be expected to own technical decisions, independently investigate and resolve issues across the entire stack, and operate as a trusted point of escalation when things go wrong. This is a hands-on technical role with genuine responsibility. About Us: CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate market. Our proven business strategy combines personalized service excellence with client-facing technology solutions to deliver a return on investment to our customers. Headquartered in Australia, we provide local services solutions to clients across the globe. Skills & Experience : • 3+ years commercial experience with Node.js and TypeScript, • Strong SQL skills — complex queries, relational schemas, multi-database environments (PostgreSQL and/or MS SQL Server), • React (hooks, functional components), • Experience transforming and mapping complex data structures (XML, JSON), • Git — confident with branching, conflict resolution, • Familiarity with NestJS, tRPC, or similar API frameworks is a strong plus, • Experience with background processing patterns (queues, cron jobs, webhooks) is highly valued Key Responsibilities: • Build and maintain features across React frontends and Node.js/NestJS APIs, • Develop and support background processing services that ingest and transform travel data from external systems, • Write and optimise complex SQL across PostgreSQL and MS SQL Server databases, • Investigate and resolve production issues end-to-end — from browser through API to database and background processors, • Drive forward platform modernisation initiatives as they are prioritised Please note that this role requires a security clearance process (you must have lived in the UK for 5 consecutive years to be eligible) and a DBS check. Do not apply if you are not willing to undergo these conditional background checks, this continually applies during the course of your employment. You can read about SC on the government site - ___ Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments. What to expect from the recruitment process : • Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);, • Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;, • If you are successful we will invite you to our office for a final stage interview. Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy. CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only. CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. Reward & Recognition Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme. Employee Wellbeing and Flexibility Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business. Sustainability Focus Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at

Manage and support employee relations cases, including disciplinary, grievance, performance, absence management, and workplace conflict resolution. Ability to build strong relationships with managers, employees, and key stakeholders. Employee Relations Advisor PartTime • Leeds, United Kingdom.

The Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM’s will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities • Own the relationship with one or more of Claranet’s larger strategic customers contracted services across Claranet’s portfolio of Hosting, Network, Communications and Security services, • Accountable for successful delivery of all clients contracted services, • Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer, • Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required), • Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested, • Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet, • Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth, • Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution, • Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery “peaks and troughs”, • Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments, • Drives measurable continuous service improvement and manage service improvement plans where appropriate, • Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work, • Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes • Flexible and creative to take considered risks, • Learn and adapt quickly to changing situations, • Self-motivated and able to work under pressure, • Ability to travel to different sites and locations on a weekly basis, • Manages conflict and challenges in an open and constructive manner, • Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: • Pension Scheme: Employer-matched contributions to help you plan for the future., • Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing., • Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms., • Personalised Wellbeing Support: App-based resources and services available 24/7, • Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday., • Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you! To view full job description please visit our careers page

Pensions Manager - Take charge of DB Administration within a client-focused culture for a major UK pensions provider Are you a Pensions expert with significant experience in occupational pension scheme administration? Do you have strong knowledge of DB and/or DC schemes? Do you have a background in managing or supervising a pensions administration team? Then this exciting role within a major UK organisation has your name written all over it! Managing the full lifecycle of pension scheme administration (CDC, Superfund and Annual Events), you will oversee benefit calculations, retirements, transfers, deaths and other member events, all the while ensuring accuracy and timeliness of all pension-related transactions. You will also oversee daily contact centre operations, monitoring and managing service levels, response times and customer satisfaction metrics. In addition, you will draw on your well-honed team leadership and people management skills by mentoring and developing a team of pension administrators as well as acting as the main point of contact for trustees, employers, and advisers. Client-focused and data-driven, the successful candidate will have a sound understanding of relevant pension legislation and governance requirements coupled with the demonstrable ability to manage budgets and operational performance. Comfortable working to tight deadlines and with competing priorities, you will also combine your calm and pragmatic mindset with your aptitude for problem-solving and conflict resolution skills. This is an exceptional and highly visible role within a significant employer. Apply now! TPBN1_UKTJ

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu