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Job Title: Head of Customer Experience Salary: £55,000 – £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join an innovative & award-winning tech client. We’re looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey – from onboarding and support, to training and long-term success – helping to improve how customers learn, adapt, and get real value from our client's product. You’ll lead the Customer Service Manager and Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop the customer education approach, and ensure that customer insights are driving continuous improvement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial – and a great fit for someone who enjoys working cross-functionally to solve customer problems and scale customer impact. Key Responsibilities: Team Leadership • Lead and support the Customer Service and Product Training Manager, who is responsible for; 2 Team Leaders, 5 Customer Support Specialists, who work a number of shifts to cover our global Customer base and 2 Pre-Sales Consultants., • Foster a strong team culture with clear goals, collaboration, and accountability, • Champion professional development and operational excellence, • Optimise the customer journey, reducing friction across product onboarding, training, and post-sale support, • Oversee the creation and development of educational resources (video tutorials, user manuals, online and in-person training) that empower users to get the most from our client's product, • Use customer feedback (e.g. NPS survey feedback, support tickets, product reviews and call recordings) to identify pain points and opportunities to improve training content, onboarding sequences and customer satisfaction, • Identify and address recurring customer issues through long-term and scalable solutions, • Own NPS strategy and reporting, leveraging data to inform priorities, measure success and to demonstrate impact, • Monitor CSAT survey responses and resolution time metrics, • Use data to inform priorities and track the success of CX initiatives. What we are looking for: • Experience leading customer experience, customer success, or operations teams in a technology or product-led environment, • Strong team leadership and stakeholder management skills, • Customer-first mindset with a bias for action and improvement, • Analytical and data-informed approach to decision-making, • Experience working cross-functionally with product, engineering, and marketing, • Bonus: exposure to Agile, Lean, or continuous improvement methodologies. Why Join Us? • Work in a fast-growing, innovative tech company making a global impact, • Hybrid working arrangements (2 days/week in our Warwick office), • Close collaboration with senior leadership, • Comprehensive benefits package including:, • 25 days annual holiday + 8 public bank holidays, • Pension plan, • Health insurance, • Healthcare cash plan, • 24/7 Employee Assistance Programme (EAP), • Company share scheme, • Discount schemes, • Free on-site car parking, • Monthly team lunches, • A supportive and collaborative culture with opportunities to develop and grow.

Senior Underwriting / Propositions Manager / Product Manager / Head of / Underwriter / Insurance / Farm / Farms / Farming / Agriculture / Agricultural / Estates / Commercial / General Insurance / Underwriting / Strategy / Products / Report Writing / Remote based / 6-month contract. Location remote

Senior Underwriting / Propositions Manager / Product Manager / Head of / Underwriter / Insurance / Farm / Farms / Farming / Agriculture / Agricultural / Estates / Commercial / General Insurance / Underwriting / Strategy / Products / Report Writing / Remote based / 6-month contract. One of our leading clients is looking to recruit a Senior Underwriting / Propositions Manager with experience in Farming or Agriculture underwriting. Location – remote (may be occasional meeting in Warwickshire / Bristol / Belfast) Duration – 6 months Day rate – flexible depending on experience You will play a key role in shaping my clients underwriting strategy for a defined product range - bringing expert judgement, developing guidance, and translating underwriting appetite into clear, actionable rules and processes. You’ll work closely with colleagues across Pricing, Propositions, Sales, Agency, Claims and wider business functions, influencing decision making and ensuring the underwriting practices remain consistent, customer focused, and commercially effective. Experience: • Underwriting / Underwriter background, • Specific Farming / Agricultural / Estates insurance / underwriting, • Estates experience, • Insurance qualifications such as CII / ACII or similar Farming - commercial property, estates, land, farm machinery, pollution liability, agricultural vehicles, livestock, crops etc

Job Title: German Speaking Sales and Marketing Manager, DACH (Germany, Austria, Switzerland) Salary: £40,000 - £45,000 per annum, depending on experience Contract: Full-Time Location: Warwick - hybrid working, 2-3 days per week in the office Our client is a fast-growing, award winning technology company, looking for an experienced Sales & Marketing Manager to take their established DACH business to the next level. This is a senior role for someone who deeply understands the DACH market, has a strong marketing foundation, and can combine strategy with hands-on execution. You will own regional performance across marketing, sales, and account development, while building and leading a local team over time. You will act as the regional authority on go-to-market strategy, customer behaviour, and cultural nuance, working closely with global Marketing and Sales teams. This role suits someone who is passionate about marketing research, data-led decision making, and sales activation, and who is comfortable operating even when traditional tracking and attribution are imperfect. Key Responsibilities: Regional Strategy & Leadership Define and own the marketing and sales strategy for the DACH region, aligned with global objectives but tailored to local realities Act as the senior regional lead, setting priorities, targets, and execution plans across marketing, sales, and account management Build, manage, and develop a regional team over time, including hiring, coaching, and performance management Represent the DACH market internally, clearly articulating opportunities, risks, and investment needs.Marketing Strategy, Research & Execution Lead market research initiatives to continuously deepen understanding of DACH customer segments, buyer behaviour, and competitive landscape Translate insights into clear positioning, messaging, and campaign strategies Localise and optimise all marketing touchpoints, including website content, email campaigns, paid media, video, and offline materials Work closely with the global Marketing team to adapt and scale campaigns for the DACH region Develop robust approaches to performance measurement and decision making, even in constrained tracking environments, for example where platforms such as Meta provide limited visibility.Sales Growth & Account Management Drive revenue growth across eCommerce and other regional sales channels Personally manage and grow key accounts and strategic partners Develop sales activation strategies that connect marketing activity directly to commercial outcomes Monitor and optimise the full customer journey, from first touch through to repeat purchase and advocacy.Partnerships, Events & Market Presence Build and maintain strong relationships with ambassadors, industry partners, influencers, and trade organisations Identify and lead our client's presence at key DACH trade shows, exhibitions, and industry events Plan regional content, events, and travel in a structured, commercially focused way Deliver clear, compelling presentations to partners, distributors, and internal stakeholders on market strategy and performance.Product Launches (Hardware & Software) Lead DACH go-to-market planning for new hardware and software product launches Ensure messaging, positioning, pricing, and channel strategy are optimised for local audiences Coordinate launch activity across marketing, sales, customer support, and partners Gather and feedback structured market insights to Product and Leadership teams post-launch.Reporting & Analysis Own regional reporting across marketing performance, sales results, pipeline health, and customer insights Develop clear, actionable reports that inform decision making at both regional and global level Track competitor activity, pricing, positioning, and product developments.Essential Skills & Experience: Extensive experience in senior marketing and sales roles, ideally within the DACH region Strong marketing background, including marketing research, campaign strategy, and sales activation Proven experience growing revenue in an established market Demonstrated ability to lead, build, and scale teams Deep understanding of DACH cultural, commercial, and business norms Fluent German with excellent written and spoken English Highly analytical mindset, comfortable working with imperfect data and drawing clear conclusions Strong presentation and stakeholder communication skills. Desirable Skills/Experience: Experience in hardware, SaaS, tools, construction, landscaping, or adjacent industries Hands-on experience with eCommerce platforms, CRM systems, and marketing automation tools Strong understanding of SEO, PPC, CRO, and paid social, including operating in privacy-restricted environments Experience launching products into European markets Additional European language skills.Why Join Us? The opportunity to work in a dynamic, innovative environment. Hybrid working arrangements. A benefits package including: Pension; Comprehensive healthcare through AXA; 24/7 On-line GP support A share scheme 25 Days Annual Holiday, plus 8 Public Bank Holidays Enhanced paternal leave A supportive team culture with regular team events and professional development opportunities Discount schemes including software services discounts Free car parking on-siteAbout Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies

About the Role An established and highly respected international design and engineering consultancy is seeking a Business Development Manager to drive growth within its Medical and Healthcare sector. This is a key role focused on identifying new opportunities, building strategic relationships, and expanding the company’s presence across medical technologies and healthcare innovation. Key Responsibilities * Develop and execute business development strategies targeting the medical and healthcare sector * Identify, qualify, and secure new client opportunities across medical devices, diagnostics, and related fields * Build and maintain strong relationships with key stakeholders, decision-makers, and partners * Collaborate closely with internal engineering and design teams to align client needs with service offerings * Lead proposal development, client presentations, and contract negotiations * Monitor market trends, competitor activity, and emerging opportunities within the medical sector * Represent the business at industry events, conferences, and networking forums About You * Degree-qualified (Engineering, Product Design, or related discipline preferred) * Proven experience in a Business Development, Sales, or Client-Facing role within engineering services * Strong commercial acumen and ability to identify and convert opportunities into revenue * Excellent communication, negotiation, and relationship-building skills * Ability to understand and articulate complex engineering and design solutions * Self-motivated, proactive, and comfortable working both independently and collaboratively Desirable (but not essential): * Experience within the medical, healthcare, or life sciences sector * Knowledge of medical device development processes and regulatory environments What’s on Offer * Opportunity to work with a globally recognised innovation and engineering team * Exposure to cutting-edge medical and healthcare projects * Competitive salary, performance-based bonus, and comprehensive benefits package * Flexible and supportive working environment How to Apply If you are an ambitious Business Development professional with a passion for engineering innovation and an interest in the medical sector, we would love to hear from you. Please submit your CV and a brief cover letter outlining your experience and suitability for the role

Senior Procurement Manager Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Procurement Business Partner, the Senior Procurement Manager is responsible for managing procurement categories including rail equipment and outsourced labour services in support of Rail Projects, with a significant total annual spend of up to £25 million. This is a hybrid working role with a requirement to visit our Warwick HQ on occasion, as well as UK based suppliers. What you'll do: Responsible for all RFx activities, managing the sourcing process, negotiation and contracting activities for high value and complex categories Accountable for leadership and development of a high performing and inclusive procurement team, including Organisation capability and Learning & Development Responsible for the evaluation of suppliers as part of supplier on-boarding process and implementation of iProcurement strategy category code management in line with Category strategy Responsible for on-going supplier performance and supplier relationship management throughout the contract lifetime, including inputs to risk register and risk mitigation strategies Responsible for maintenance of Approved Supplier List (ASL) including supplier onboarding and evaluation Responsible for RFx activities for both Bid tenders and Projects including creation and issue of NDA's Support with supplier audits and definition of social value contributionWho you are: You are an experienced procurement professional with rail or construction experience, skilled in managing strategic spend, supplier relationships, and project-based procurement while delivering value, quality, and compliance Key Requirements: Proven experience in a Senior Procurement role, preferably within the rail or construction sector. Understanding of NEC3 & NEC4 contracts Experience of working with both product and service categories Proven experience in managing and leading teams. Excellent negotiation skills and techniques Excellent interpersonal skills with the ability to demonstrate exceptional stakeholder management approach and skills at a senior level Degree or equivalent in an appropriate discipline or Professional qualification MCIPS (Chartered) is desirable What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support