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The Company Fresenius Kabi is a global healthcare company that specialises in lifesaving medicines and technologies. Our product portfolio comprises a comprehensive range of I.V. generic drugs, infusion therapies and clinical nutrition products as well as the medical devices for administering these products. The Fresenius Group employs over 350,000 high-calibre professionals across the world, with a workforce of circa. 1,000 across the UK and Ireland. The role Reporting directly to the National Sales Manager and working as part of a multi-disciplinary sales team, the main focus of this role will be the promotion and profitable sales of Fresenius Kabi Enteral Nutrition products to General Practitioners, Dietitians, Nursing Homes, Pharmacy and Community/Public Health Nurses. The role is field-based across Northern Ireland so the ideal candidate will live in Northern Ireland. The role is full-time, Monday - Friday and is a 12-month fixed-term contract. Responsibilities • Undertake sales call activity to healthcare teams to maintain existing accounts and prospect for new business in order to maintain a positive sales growth., • Work with the Community Team Lead and National Sales Manager to develop and implement strategies to secure and grow business across the region., • Assist in the preparation of contract prices, contract solutions and tender documentation, in conjunction with all relevant staff., • Consistently communicate with all relevant personnel, on business objectives and provide detailed contact reports., • Achieve targeted sales for all products and services as directed by the National Sales Manager., • Work with the management team to develop successful Sales and Marketing strategies in your designated key accounts., • Liaise with all relevant departments and personnel to achieve business objectives., • Attend seminars, exhibitions or meetings and study days as directed by the Sales Managers., • Identify decision makers and influencers in each key account to develop and build appropriate business relationships., • Co-ordinate and implement the change of products and services when a change to Fresenius Kabi products is achieved. Experience required • Previous community medical sales experience preferable., • Previous experience within Nutrition sales would be a distinct advantage., • Demonstrate good understanding of wider healthcare environment., • Demonstrate good business acumen.

Senior Accountant - £competitive - Belfast Your new companyAn established and highly respected organisation based in Belfast, this business operates within a complex, commercial environment and is known for its strong governance, forward-thinking approach and collaborative culture. With a commitment to high standards, continuous improvement and flexible working, the organisation offers an excellent opportunity to add value within a dynamic finance function. This role is offered on a 12-month Fixed Term Contract (FTC) and follows a hybrid working model, combining office and home-based working. Your new roleAs an Accountant, you will join a commercial finance team and report directly to a Finance Manager, playing a key role in delivering accurate financial reporting, insightful analysis and forward-looking forecasts. This is a hands-on, commercially focused accounting role where you will work closely with operational and senior stakeholders to support decision-making and financial performance. Key responsibilities will include: • Analysing customer and product profitability, margins and portfolio performance, • Monitoring costs, reviewing variances and assessing impacts on margins and EBITDA, • Providing financial input into pricing, forecasting and scenario modelling, • Preparing monthly management reports and short- and long-term forecasts, • Ensuring accuracy of accruals, revenues and cost reporting, • Supporting audits, compliance reporting and internal controls, • Partnering with stakeholders to highlight risks, opportunities and performance drivers, • A Qualified Accountant (ACA, ACCA, CIMA or equivalent), • Have post-qualification experience, • Strongly commercially minded, with the ability to interpret both financial and operational data, • Highly proficient in Excel, including modelling, scenarios and complex analysis, • Experienced in working with large datasets and delivering accurate insights under pressure, • A 12-month Fixed Term Contract with a respected employer, • A competitive salary and benefits package, • Hybrid working and a strong focus on work-life balance, • The opportunity to work in a high-impact, commercially focused accounting role, • Exposure to complex financial modelling, forecasting and strategic decision-making

Argos Shift Manager Salary: £28,400 Location: Forestside Store, Belfast, BT8 6FX Contract type: Permanent Business area: Argos Retail Closing date: 26 April 2026 Requisition ID: About the role: Argos Shift Managers are responsible for managing shifts within our Argos stores, inspiring and motivating teams and being the goto people for on-the-job support. They coach colleagues in store to ensure everyone can deliver brilliantly for our customers whilst also working alongside the team on the shop floor. Often, theyll get to lead the full store operation in the absence of the Store Manager, ensuring the resource is allocated to deliver day-to-day tasks such as organising the warehouse, taking deliveries and serving our customers. Theyre experts in our products and services , focusing on driving sales and profitability. What makes a brilliant Argos Shift Manager: Has experience of organising, running, and planning for a fast-paced operation. Is comfortable directing a team, providing day-to-day coaching and on-the-spot guidance to support the delivery of brilliant experiences for both colleagues and customers. Support the Store Manager in ensuring the store is safe and compliant. Demonstrates strong commercial awareness, such as having product knowledge. An Argos Shift Manager should use this commercial awareness to really understand our customers , in turn, driving sales . Can work towards and deliver KPIs with the aim of driving profitability for the store Has a growth mindset and a drive for personal growth, whilst helping others to grow Essential Criteria: A track record of delivering brilliant customer service and coaching colleagues to do the same. Experience of motivating others, driving sales and performance, and keeping operations running smoothly. You go above and beyond to make shopping easy, fast, and friendly for every customer. Operational leadership skills youve taken responsibility for operations in the absence of management. Demonstrated success in meeting or exceeding KPIs whether its sales, availability, customer satisfaction or colleague engagement, youve made a measurable impact. You walk the talk showing up every day as a role model for service and values. What we offer: We truly value our colleagues and provide a market-leading benefits package: Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsburys every Friday and Saturday , and 15% off at Argos every pay day. Free food and hot drinks are provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension well match 4% of your contributions, and if you change your pension plan, you may receive more from us. Sainsburys share scheme build up an investment at discounted rates Wellbeing support access to emotional support, counselling, legal and financial advice Colleague networks link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Lead Customer Experience Manager Salary: from £36,250 Location: West Belfast Store, Belfast, BT11 9AB Contract type: Permanent Business area: Retail Closing date: 24 April 2026 Requisition ID: Leading in our stores: Our management teams dont just run stores - theyre the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, theyre hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What youll be doing: Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. Planning for upcoming key trading activity and events by working closely with the rest of the store leadership team Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store. Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience manager: A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. Experience of managing managers, in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these. Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment. Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal). Essential Criteria: Experience leading large teams in a fast-paced, customer-focused environment youve developed leaders, built high-performing teams, and created a culture of ownership and accountability. A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team. Proven success in delivering and improving KPIs from sales and stock availability to customer satisfaction and colleague engagement, youve driven results that matter. Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement. Leadership experience in an operational environment whether in retail, hospitality, or food service where youve owned departmental performance and confidently led the store in the absence of senior leadership. Can evidence leading change whether rolling out new ways of working, embedding new systems, or shifting team mindsets, youve brought people with you and made change stick. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsburys every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension well match 4-7.5% of your pension contributions. Sainsburys share scheme build up an investment at discounted rates. Wellbeing support access to emotional support, counselling, legal and financial advice. Colleague networks link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Technical Lead Bitumen & Asphalt Technologies Location: Airport Road West, Belfast Contract: Full-time, Permanent Reports to: Bitumen Director Company: Tennants Bitumen part of the Tennants Group, within the Roads & Construction Division Company Overview Tennants Bitumen is part of the Tennants Roads & Construction Division within the Tennants Group. Operating from its facility at Airport Road West, Belfast, the business imports, processes and distributes bituminous binders for the road construction and maintenance industry across Northern Ireland. The business combines technical capability, laboratory support and supply chain strength to deliver reliable, high-quality products to a range of infrastructure and contracting customers, supporting long-term, sustainable growth. Role Summary We are seeking to appoint a Technical Lead to support the ongoing development of Tennants Bitumens technical capability, product development and laboratory operations. The role combines technical leadership with responsibility for product quality, laboratory activity, support to plant operations and customer-facing technical support, ensuring the business operates efficiently while remaining aligned with evolving market and sustainability requirements. It is a hands-on role requiring strong technical knowledge, sound judgement and the ability to manage and prioritise activities across laboratory, plant support and customer-facing work, while supporting the wider commercial objectives of the business. Key Responsibilities Technical & Product Development Lead R&D projects aligned with the businesss product development and sustainability strategy Direct product testing and ensure compliance with relevant specifications Work with other companies within the Roads & Construction group on product identification and development Liaise with suppliers and industry partners on technical developments Laboratory & Quality Systems Manage Tennants Bitumen Quality Assurance System in accordance with the Quality Management System Assist the Group Quality Manager in maintaining and developing the Integrated Management System Oversee laboratory enhancements and future investment Mentor and support the technical team Operations & Supply Support Manage bitumen blending operations and product maintenance Manage the stock and sundry purchase ordering processes, including scheduling inward deliveries Customer & Commercial Support Provide technical consultancy and support to customers Support commercial teams by linking technical activity to revenue growth, customer retention and margin protection Essential Criteria Honours Degree or higher in Civil Engineering or equivalent, with at least 5 years experience in a materials supply business, preferably in bituminous materials Experience in a line management role Experience in the operation of an Integrated Management System A working knowledge of, and experience in the management and maintenance of industrial plant Demonstrated ability to plan and supervise work and development programmes Experience of working directly with customers on technical solutions, trials or product development Full driving licence Working knowledge of Microsoft Excel, Word and Outlook Desirable Criteria Experience in bitumen, asphalt or related materials development Knowledge of sustainability and low-carbon materials (e.g. warm mix, RAP, additives) Personal Attributes Practical and hands-on, with the ability to operate effectively across both technical and operational environments Structured and organised, able to prioritise and manage multiple workstreams across laboratory, plant support and customer-facing activity Commercially aware, with an understanding of how technical activity supports business performance and customer relationships Confident communicator, capable of engaging with customers, suppliers and internal stakeholders at all levels Self-motivated and accountable, comfortable taking ownership of projects and driving work forward Hours of Work 8am 4.30pm Monday to Friday, with additional time required for out-of-hours operations as needed by the business.

Senior Deal Manager As a Contracts/Deal Manager, youre a shrewd negotiator drawn to the world of cutting-edge technology and the intellectual property that fuels it. A savvy communicator with great people skills, you are comfortable relying on your experience and judgment to navigate ambiguity and adapt to changing circumstances. You are a team player who will be comfortable building relationships with a geographically dispersed team and with stakeholders in other functions and embraces opportunities to shape the future. Were looking for confident and intellectually curious people with flexible and organized minds. The Deal Manager will need to be a self-starter with an entrepreneurial mindset who is willing to try new ways of doing things, initiate and drive outcomes taking responsibility and accountability. In this client-facing role, you will lead engagement with strategic clients and partners on all contractual matters, acting as a SME on company policy, product licensing, and deal engagement. Collaborating with sales, finance, legal, customer support, product development, marketing, and operations you will drive efficiency and org accountability through contracting process. Reporting into the Director of Deal Management, you will leverage your extensive contracting experience gained in developing and negotiating complex software, cloud, services, and partnership agreements to promote and implement pragmatic solutions to client and partner relationships. What you will do: Drafting and negotiating various forms of simple to complex customer and partner agreements including SaaS terms of service, software licenses, professional services agreements, transfer agreements, channel agreements, renewals, and ancillary relationship agreements. Identify key risks, analyzing the most significant business, financial, and legal concerns and coordinate with company SMEs to deliver pragmatic responses and mark ups to client and partner drafts. Maintain clear guidelines, policy change requests, and training for approvals with process controls to address key risks. Participates in the approval process to support informed decisions. Complies with audit, financial (e.g., Sarbanes-Oxley), and system requirements and assists in resolving post-execution non- standard contract modification requests and disputes. Acts as trusted advisor to senior sales and business leaders in assigned areas of responsibility and work with them to prioritize deal support and implement company objectives to focus on high value activities. What you will need: Deep practical experience of contract management in the IT and/or business services market with a detailed understanding of key legal/ commercial principles and obligations found in complex software, cloud, and services contracts. Excellent communication skills, both written and verbal, with strong executive presence capabilities Proven ability to build strategic relationships internally /with client whilst working virtually. Flexible, team player able to adapt your thinking / approach and with ability to balance process, compliance and risk management activities while ensuring the business is successful. Nuanced and sophisticated client-facing skills, with ability to identify and negotiate a fair deal and manage difficult/ tense situations. Ability to influence different functions and geographies and build consensus at senior levels where lines of authority may not be direct, both inside and outside of the company. Capable of presenting or escalating issues effectively to high-level sales and business executives. Proactive problem identifier & solver, able to think laterally and work independently using your own initiative, handling and prioritizing multiple activities & engagements. Experience in providing guidance and leadership to others, and navigating (virtually) in a large, complex, multi-location & time-zone, matrix management-based organization. Minimum with Post Grad (Law, Finance, Business or Commers an advantage): 2+ years of experience in the Software, Cloud, and Professional Services Industry Minimum with Bachelor: 3+ years of experience in the Software, Cloud, and Professional Services Industry Minimum without Bachelor: 5+ years of experience in the Software, Cloud, and Professional Services Industry Strong negotiation and relationship management skills, and commercial awareness What you will gain: At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork. Here, you will have the opportunity to: Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career. Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day. Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about. Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of. Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.

Your new company An established and highly respected organisation based in Belfast, this business operates within a complex, commercial environment and is known for its strong governance, forward-thinking approach and collaborative culture. With a commitment to high standards, continuous improvement and flexible working, the organisation offers an excellent opportunity to add value within a dynamic finance function. This role is offered on a 12-month Fixed Term Contract (FTC) and follows a hybrid working model, combining office and home-based working. Your new role As an Accountant, you will join a commercial finance team and report directly to a Finance Manager, playing a key role in delivering accurate financial reporting, insightful analysis and forward-looking forecasts. This is a hands-on, commercially focused accounting role where you will work closely with operational and senior stakeholders to support decision-making and financial performance. Key responsibilities will include: Analysing customer and product profitability, margins and portfolio performance Monitoring costs, reviewing variances and assessing impacts on margins and EBITDA Providing financial input into pricing, forecasting and scenario modelling Preparing monthly management reports and short- and long-term forecasts Ensuring accuracy of accruals, revenues and cost reporting Supporting audits, compliance reporting and internal controls Partnering with stakeholders to highlight risks, opportunities and performance drivers Contributing to business cases, strategic initiatives and commercial insight This role offers exposure to senior management and the opportunity to influence key commercial outcomes. What you'll need to succeed To succeed in this role, you will be: A Qualified Accountant (ACA, ACCA, CIMA or equivalent) Have post-qualification experience Strongly commercially minded, with the ability to interpret both financial and operational data Highly proficient in Excel, including modelling, scenarios and complex analysis Experienced in working with large datasets and delivering accurate insights under pressure Confident in communicating financial information to non-finance stakeholders Experience working in a regulated, high-volume or cost-driven environment, along with exposure to ERP or BI systems such as SAP or Workday, would be advantageous but is not essential. What you'll get in return A 12-month Fixed Term Contract with a respected employer A competitive salary and benefits package Hybrid working and a strong focus on work-life balance The opportunity to work in a high-impact, commercially focused accounting role Exposure to complex financial modelling, forecasting and strategic decision-making A supportive, inclusive culture with experienced finance professionals This position is ideal for a qualified accountant seeking a Belfast-based FTC role with real responsibility and visibility. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: Senior Accountant Qualified Benefits: Competitive

Job ref: RF- Location: Belfast - HSCBSO Quantity of Posts Available: 1 Salary: £13.77 per hour Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Mobile Cleaning Operative to join our team across our HSC sites. This is a great opportunity to join a world leading facilities management company. Working Pattern: 40 hours per week Shifts are between 6am and 6pm Monday to Friday Role is to cover cleaning hours at multiple sites across the HSC Contract Parking available at most sites Rewards: 20 days' annual leave (pro rata) Company Pension Scheme Employee Assistance Program to support your health & wellbeing Financial Education/Financial wellbeing advisory service Company Events The Role: Ensure all areas are cleaned efficiently and in a timely manner to the required standards - this to include weekly and periodic tasks Use cleaning chemicals safely as detailed by the Control of Substances Hazardous to health guidelines (COSHH) Ensure full working knowledge of all cleaning equipment, materials and agents and use cleaning equipment as directed by the Line Manager only after correct training is given. Report immediately any equipment which is faulty, mark as faulty and do not use Ensure that the safety signage is used appropriate at all times, e.g. wet floor signs and 'warn' customers where possible Ensure that cleaning stores are kept clean and tidy and equipment is stored correctly and safely at all times The Person: Have knowledge of cleaning chemicals/products and have previous cleaning experience Are customer focused with good eye for detail Good time management skills Experience of working on your own and ensuring set tasks are completed. Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work, instructions and communicating with customer on a day-today Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Closing date: Mon 27 April 2026

Customer Services Manager Are you experienced in customer services? Do you have experience in B2B customer service or account management? Do you have a proactive and optimistic approach to maintaining high level of customer care and client retention? You could be working as a leader within our small customer services team manage several key accounts and ensuring that service levels and contract obligations are met. You will also respond to general queries from customers and onboard new customers, as well as provide estimates for campaign and bulk mailings and guide members of the team to ensure tasks are completed. If we can recruit a candidate with the appropriate experience level you would also look after contract arrangements with some of our larger clients, with further scope towards covering customer service team management tasks. Postal Group provide innovative and cost saving mailing solutions to over 1000 private business and public sector clients across Northern Ireland including charities, solicitors, schools and we hold contracts with the NI Health and Social Care Trusts and facilities and many NI councils. Whether our clients wish to set up a daily mail collection from their office, or they are planning a bulk mailing such as a local door to door drop or sending magazines worldwide, we have the solution at our mailing house and depot. Our business is expanding and has several new clients so we are keen to expand scope within our current account management / customer service team. If you are comfortable gaining technical product knowledge and can adapt to working with new MI and order fulfilment systems, then we can offer you a supportive and relaxed environment in which you can thrive. By offering genuinely cost saving and useful products we have long standing positive relationships with our clients. You will be expected to work closely with other departments to ensure a seamless experience for customers, ensuring realistic expectations from the outset and resolving customer queries and complaints. Salary range: £26,000 to £34,000 dependent upon experience. We offer a Contributory Company Pension - 29 days (including statutory) paid holidays increasing up to 31 - an engaging and supportive working environment - ongoing coaching and skills development. Free on-site Parking close to train station and bus routes. Full training provided on the services we offer and systems we use. Experience in the print or mailing industry would be advantageous. Key roles and responsibilities: Ensure high levels of customer retention and repeat sales through exceptional customer care, account management and successful onboarding of new customers. Provide information on our products and services, and on site / Teams training to customers to ensure they can access and use our services effectively/correctly. Regular review meetings with / reporting to clients. Proactively build client relationships. Estimate costs and timescales for bulk/direct mailing and follow up. Provide best practice advice. Help manage larger orders from inception to completion ensuring they are completed on time and to specification. Follow up to resolution or escalation where service delivery falls short of customer expectation. Instigate/complete corrective actions as required. Contribute to maintaining and updating written procedures and customer user guides, and ensure that accurate information is maintained on our CRM and MI systems. Act professionally at all times and in accordance with company policy including health and safety and GDPR. Contribute to a culture of continuous improvement and innovation. Demonstrate high levels of integrity and honesty. Ability to work flexible hours around the needs of both customers and Postal Group. If we can recruit someone with appropriate experience and skill this role can include leadership of our small team and management of contract arrangements for new high value clients. Essential Skills and Experience At least 2 years experience in B2B customer service / account management role where you have demonstrated exceptional ability in client relationship building, client retention and high levels of customer satisfaction. Strong oral and written communication skills with the ability to discuss price, timescales and detailed requirements clearly and professionally. Able to adjust communication style/method to ensure positive outcome. Confident and competent communicator by telephone, email, face to face, online or at site visit or meetings. Professional and customer centric approach, with skills in complaint handling. Ability to establish positive relationships with suppliers, clients, managers and co -workers. Experience estimating costs / having price-based conversations with customers. Experienced and confident in using MS Office including Outlook as well as confidence in Excel, order processing, management information and CRM style systems. Proven ability to organise, prioritise, plan and adjust workload effectively. Dedicated to and capable of maintaining accurate records. Good attention to detail. Resilient and solutions focused A self-starter who uses initiative and get things done and can work well with minimal supervision. Able to prioritise and coordinate multiple work requirements to meet deadlines. Able to understand and empathise with customer needs whilst balancing their needs with those of the company. Ability to influence at colleague and client level. Clean driving license Access to own car to attend occasional client meetings on site (across NI but many close to Belfast) - we pay mileage for own car use. Desirable Previous experience leading or managing a team Experience within the mailing, print or similar industry. Experience preparing and delivering presentations on products/services. Qualifications in business, administration, marketing, or project management Experience in sales and new business and/or contract management Skills in reporting writing, data analysis, writing customer user guides. To recruit at higher salary and responsibility level we seek someone with experience in at least one of the following: customer service management / leadership / contract management / sales / business development. Location Belfast with occasional travel across N Ireland Working Hours 37.5 per week 9am -5pm Monday to Friday Who should apply.? We welcome applications from candidates with the following skills: account management, new business, customer retention, stakeholder management, customer support, sales, contracts manager, customer service manager, account manager, customer success manager, or similar roles. Skills: Key Account Management Customer Focus Client Relations Contract Management Customer Skills Sales Support estimates Benefits: free parking Paid Holidays pension training

Manager - 555 Antrim Rd, Fortwilliam, Belfast Job Reference: FORT/26/03/30 Salary: £14.11 PER HOUR Contract Type: Permanent Contract Hours: 40 Closing Date: 29 Apr 2026 Career development Enhanced public holiday rates Accredited training & support 28 days annual leave Pension benefits Responsible For: Trainee Managers, Assistant Managers, Sales Assistants and any other staff under your supervision. Responsible To: Operations Manager, Area Manager & On-Call Manager Main purpose of job:To deliver, promote and implement behaviours and actions to provide excellent customer service. To implement all necessary processes and procedures to achieve high performance standards in your Store. To implement all necessary processes and procedures to maximise both staff and store performance to increase the profitability of your Store. Make full use of all resources to maximise the effectiveness and efficiency of your Store. To manage your staff and ensure their adherence of all Company Policies & Procedures. To plan, review and implement both short and long-term strategies to further develop the growth and development of WineFlair (Belfast) Ltd. Tasks/duties involved Customer Service To ensure all staff offer a friendly and efficient Customer Service in Store, implementing all Company Policies, Procedures and Guidelines to ensure excellent service and experience for the Customer. To ensure Customers are served as quickly and efficiently as possible by planning staffing levels for busy periods, promotions, activities in the area etc. and anticipating customer flows. To maximise the needs, requests and demands of your Customers wherever possible, by ensuring your Store has the correct stock and quantities as required. To respond and manage any customer queries or complaints as quickly and effectively as possible. Ensure all documentation is completed as required and escalate to the appropriate Head Office Personnel. To continuously expand the Product Knowledge of yourself and your team and ensure this knowledge is used to maximise sales and where appropriate share with Customers. To maximise and develop the Store layout plans ensuring appearance of the shop meets with company guidelines, marketing and promotional plans and is appealing to customers. To always appear well presented and professional in appearance and manner at all times. Where a Company uniform is provided, including Challenge 21 Badge, it must be worn in accordance with Company Policy. If uniform not provided to dress appropriately no denims, football or sport tops and safe footwear no flip flops, high heels or trainers. Ensure that all staff are trained in excellent Customer Service Skills and adhere to Good Practices. Staffing & Training To manage, operate and staff your Store within the Operational Budgeted Hours set for the Store, to minimise overheads, costs and work using all the resources available and your experience to achieve Targets and Profit Margins. Draw up, monitor and maintain Rotas to ensure the necessary staffing levels to maximise customer flow patterns and where necessary or not required reduce staffing levels to single manning Ensure yourself and all your staff are adequately trained and knowledgeable of all WineFlairs Policies and Procedures and able to work unaccompanied using their own initiative. Ensure that the Store is open for business throughout the prescribed opening hours, plan staff rotas and holidays to ensure there is always the necessary level of staff. Make all necessary changes to staffing levels/cover to deal with staff absence and/or sickness. Maintain adequate staffing levels for your store and assist in the recruitment and selection of replacement staff as necessary. To ensure staff receive any necessary new training or refresher training required to do their job and that they attend all training courses scheduled where required. To be fully familiar with all routine operational tasks performed by staff at the store e.g. till operation, cash handling procedures, replenishment of stock, line counts, re-labelling etc. To manage staff performance through clear communication of expected Wineflair standards and providing feedback on individual performance and progress while employed at WineFlair. Manage poor and/or unsatisfactory staff performance using tools and support available performance review, performance improvement plans, retraining and if necessary escalate to H.R. for disciplinary action. Encourage teamwork to support the achievement of business objectives. Discuss store performance and sales achievements regularly with staff and encourage them to contribute ideas and suggestions for improvements. Set up effective communication means/channels so that you can communicate all company information to all staff employed at your store. Encourage good communications between staff members at all times. Be aware of and adhere to WineFlairs Policies concerning Harassment, Equal Opportunities, Sickness, Absence, Holiday Entitlement, Performance Management, Disciplinary and Grievance Procedures as necessary in accordance with Company. Lead by example, setting and adhere to standards of conduct and performance expected of your position and ensure that all staff do the same. Merchandising & Deliveries Ensure that all new stock on promotion is placed on shop floor/shelves/stands as per the Floor Plan Ensure stock from previous promotions are removed from prime store locations and any excess stock stored in back store area. Ensure all POS (Posters, A4, Barkers etc.) are put up in Store windows, fridges, floor displays etc. Ensure daily Batch Maintenance is completed and that all Labelling is current, updated and at the correct pricing. Ensure all deliveries and checked and correctly ticked off before signing acceptance for any goods from all Suppliers. Take in and check off all deliveries and ensure shop front is stocked out fully before moving any excess stock into back store area. Administration & Accounting To adhere to the Companys Cash Handling / Banking Policies and Procedures at all times. To complete all Store paperwork and accounts accurately and promptly for submission to Wineflair Head Office as specified. To calculate and reconcile all Cash Handling processes (e.g. till declarations, credit/debit card terminal and tills, lottery terminal, voids, refunds, banking variances etc.) in line with company procedures. To manage, record and reconcile all Banking processes (till floats, petty cash, lodgements etc.) in line with company procedures. Ensure all staff are made accountable and reimburse all shortages (till, stock, cash, forgeries etc.) and that these are paid back. To investigate and identify reasons for all/any Cash and/or Stock Shortages within your Store and the staff concerned. Escalate issues/concerns to Security Manager and where appropriate take the necessary steps to prevent repetition through training or assist in any disciplinary action if necessary. To adhere to the Companys Stock Holding, Ordering, Receipting and Movement Policies and Procedures at all times. To process Stock Orders in line with company policy and instructions to maintain product stocks to levels which reflect demand. To process all Goods Received through Infinity System as per company policy and ensure all documentation/paperwork is kept secure and returned to Head Office. To adhere to Companys Delivery /Goods Received processes at all times and were necessary contact External Suppliers with regards to delivery shortages/damages to seek reimbursement and advise Operations/Area Manager of such issues. To conduct Line Counts as per company policy and ensure findings/variances are checked and correct before forwarded to Head Office as instructed. To assist with stocktaking as and when required, ensuring your Store is stock take ready in line of Stock Take Preparation Guidelines. As requested ensure adequate staff are available for stock take. Sales & Marketing Help develop and increase sales of all products wherever possible, by means of promoting customer loyalty and encouragement of new business. Merchandise your Store and the products in an accurate and appealing way to capture the attention of customers and to achieve increased sales. Ensure all staff and customers are aware of in store promotions and/or special offers through appropriate and full use of all approved promotional material. Ensure all promotions/special offers are advertised correctly (correct labels, bakers, promotions, posters etc.) on the correct dates and sufficient stock is available in your store to meet the potential increased demand for promotional goods. Ensure that no advertising posters/promotional material other than those authorised by WineFlair are displayed, and that all material is clean, properly displayed and up to date. Ensure shelves, floors, windows and fridges are clean, properly stocked and front facing. Ensure a weekly Cleaning Rota is drawn up and implemented to assist with keeping the store clean and at WineFlairs required standards. Ensure that stock rotation checks are carried out on a weekly basis to minimise out of date, damaged and stock losses. Ensure all short-dated stock is identified and discussed with your Operations Manager and a plan put in place to transfer or reduce price in order to minimise stock losses. To monitor the product ranking of stock in your store and discuss elimination of goods with weak sales performance with Marketing Manager. To be aware of new products and seasonal stock and introduce as appropriate through consultation with Marketing Manager. To be aware of any trends or developments in the marketplace and forward any suggestions concerning new or current stock to your Operations Manager and Marketing Manager. Be aware of any events, activities or competitor developments in your area that may affect your store (positive and/or negative) and discuss their impact with your Operations Manager. Maintain an awareness of local competitor activity, pricing and promotions, informing your Operations Manager and Marketing Manager of any changes or new developments. Availability To attend meetings and management development/training programmes as required by Head Office. To perform key holding duties as and when required by Head Office and/or Alarm Company (part of your role no call out fee) To work alternative Friday and/or Saturday Evening Shifts in conjunction with other store management members. To be flexible in availability to cover absenteeism and work extra hours if and when required to ensure adequate staffing levels in the Store at all times. To be flexible as regards to location of work and willing to assist in other WineFlair stores as and when required. Health & Safety & Legislation To understand and abide by WineFlairs Health and Safety at Work policy, ensuring that all Company Policies, Procedures and Guidelines are implemented by all staff. Ensure that a pro-active approach is adopted in the Store in relation to personal and store safety. Ensure all staff know of and use all the safety equipment and measures provided by WineFlair for personal and store safety. Record and report all Incidents and Accidents on the relevant documentation, alert the appropriate Head Office personnel and return paperwork to the Head Office. Observe the highest standard of personal hygiene whilst on duty, comply with all Company and Health and Safety requirements. To understand the importance placed on Store cleanliness and appearance, ensuring all areas of the premises (including store floor areas, staff areas, stockrooms, yards and shop fronts) are kept neat, tidy and clean. Implement and monitor all necessary Cleaning Rota/Schedules to comply with Company requirements. To conduct all Quarterly and Annual Risk Assessments / Inspections of the premises monitoring the physical condition of the premises and activities carried out at the store. (This includes controlling exposure to hazardous substances as defined by COSHH regulations). Any hazardous conditions or action required must be reported to the Health & Safety Manager. Adhere to and ensure compliance with all Food Hygiene Legislation and Regulations. Understand, implement and ensure compliance by all staff new and existing to the Licensing Legislation & Company Challenge 21 Policy. Understand, implement and ensure compliance with all Age Restricted Legislation including Alcohol, Tobacco, Lighters, Fuels and Solvents etc. Ensure that the correct Manual Handling procedures are adhered to at all times, including when taking in deliveries, replenishing stock, stock taking etc. Ensure the First Aid Box on site is maintained and replenished and that all staff have knowledge of its location. Record all injuries and accidents (minor or major) in the Store Accident Book, alert the relevant Head Office Personnel and ensure a copy of an Accident Form is completed and returned to Health & Safety Manager. Familiarise yourself and any member of staff working in your Store of the location and use of all fire extinguishers and emergency/fire evacuation procedures. To ensure compliance with all Food Hygiene laws and regulations through implementing HACCP guidelines on identifying, controlling and monitoring possible hazards. To ensure that the correct manual handling procedures are adhered by yourself and all staff at all times, including when receiving orders and replenishing stock. To maintain and replenish the Site First Aid Box and record all usage. Security Ensure WineFlairs property and equipment are safeguarded at all times, monitoring any suspicious circumstances or potential security risk. Report and/or escalate any concerns or potential security risks to the On Call Manager immediately and Security Manager. Complete an Accident and/or Incident Form detailing any damage to property or persons, or loss of goods or stock and return to Security Manager. Familiarise yourself with the use of the CCTV Surveillance Equipment, Store Security Alarm System and Safes. Always maintain professional confidentiality at all times and do not disclose any company information or material, confidential or otherwise to any unauthorised person internally or externally without prior permission from the Operations Manager. Any other duties relating to the position as may be deemed necessary by the management.

Job ref: RF- Location: Belfast- ICC Waterfront Hall Quantity of Posts Available: 1 Salary: £15.00 Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Event Cleaning Team Leader to join our team based at ICC Waterfront Hall, Belfast. This is a great opportunity to join a world leading facilities management company. Working Pattern: 30 hours per week Evenings and Weekends - Depending on event type Rewards: 20 days' annual leave (pro rata) Financial Education/Financial wellbeing advisory service Employee Assistance Program to support your health & wellbeing Company Pension Scheme Company Events The Role: Contract Auditing - (Carry out Quality Audits as per schedule and per company policy) Client Contact - (Meet with Clients as per schedule) Assisting with Payroll when needed Check Staff Uniforms Assisting the operations manager with Induction Training - (All new starts and staff moving sites must get induction training as per induction training list) Ensuring all members of staff are completing their roles to the best of their abilities including checking each of their areas on an adhoc basis Ensuring all areas are fully stock such as toilet role dispensers, soap dispensers. Keeping own store area clean, tidy, colour coded and up to spec. Fully flexible approach needed Holiday Cover Stock Ordering Comply with all Health, Safety & Hygiene standards Comply with all HACCP regulations as necessary Full compliance with COSHH and colour coding. Ensure all clothing, including footwear and personal hygiene is of the highest standards in accordance with company guidelines at all times. Daily Staff Management The Person: Exceptional customer service skills Strong attention to detail NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential Previous work experience in customer service employment Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work, instructions and communicating with customer on a day-today basis. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Closing date: Fri 15 May 2026

Customer and Trading Manager - Online Salary: From £31,700 Location: Holywood Store, Belfast, BT3 9EJ Contract type: Permanent Business area: Retail Closing date: 25 April 2026 Requisition ID: Shift hours The online operation begins at 4am but managers may be required to cover some shifts supporting the store within operating hours. Early shift: 04:00 - 12:00 Late shift: 14:30 - 22:30 Leading in our stores: Our management teams dont just run stores - theyre the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, theyre hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What youll be doing: Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers. Collaborate with other managers to ensure the success of shopping experience of the overall store People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 08:00. What makes a great online manager: Previous line management responsibilities in a fast-paced, operational environment. Provides brilliant customer service and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and comfortable doing this alone in the absence of more senior management. Essential Criteria: A track record of delivering brilliant customer service and coaching colleagues to do the same. Experience of leading a team in a fast-paced, customer-facing environment youve motivated others, driven performance, and kept operations running smoothly. Operational leadership skills youve taken responsibility for store operations in the absence of more senior managers. Demonstrated success in meeting or exceeding KPIs whether its sales, availability, customer satisfaction or colleague engagement, youve made a measurable impact. Has managed employee relations issues, including performance and absence management. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsburys every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension well match 4-7.5% of your pension contributions. Sainsburys share scheme build up an investment at discounted rates. Wellbeing support access to emotional support, counselling, legal and financial advice. Colleague networks link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Argos Shift Manager (Designate Role) Salary: £29000 Location: Belfast Castle Court Argos, Belfast, BT1 1DD Contract type: Permanent Business area: Argos Retail Closing date: 05 April 2026 Requisition ID: Shift hours 5 of 7 days ranging from early mornings to mid shifts and evenings Early shift: 06:00 - 14:00 Late shift: 13:00 - 22:00 About the role: Argos Shift Managers are responsible for managing shifts within our Argos stores, inspiring and motivating teams and being the goto people for on-the-job support. They coach colleagues in store to ensure everyone can deliver brilliantly for our customers whilst also working alongside the team on the shop floor. Often, theyll get to lead the full store operation in the absence of the Store Manager, ensuring the resource is allocated to deliver day-to-day tasks such as organising the warehouse, taking deliveries and serving our customers. Theyre experts in our products and services , focusing on driving sales and profitability. What makes a brilliant Argos Shift Manager: Has experience of organising, running, and planning for a fast-paced operation. Is comfortable directing a team, providing day-to-day coaching and on-the-spot guidance to support the delivery of brilliant experiences for both colleagues and customers. Support the Store Manager in ensuring the store is safe and compliant. Demonstrates strong commercial awareness, such as having product knowledge. An Argos Shift Manager should use this commercial awareness to really understand our customers , in turn, driving sales . Can work towards and deliver KPIs with the aim of driving profitability for the store Has a growth mindset and a drive for personal growth, whilst helping others to grow Essential Criteria: A track record of delivering brilliant customer service and coaching colleagues to do the same. Experience of motivating others, driving sales and performance, and keeping operations running smoothly. You go above and beyond to make shopping easy, fast, and friendly for every customer. Operational leadership skills youve taken responsibility for operations in the absence of management. Demonstrated success in meeting or exceeding KPIs whether its sales, availability, customer satisfaction or colleague engagement, youve made a measurable impact. You walk the talk showing up every day as a role model for service and values. What we offer: We truly value our colleagues and provide a market-leading benefits package: Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsburys every Friday and Saturday , and 15% off at Argos every pay day. Free food and hot drinks are provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension well match 4% of your contributions, and if you change your pension plan, you may receive more from us. Sainsburys share scheme build up an investment at discounted rates Wellbeing support access to emotional support, counselling, legal and financial advice Colleague networks link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Job Title: Facilities Co-Ordinator Reporting to: Regional Senior Facilities Co-Ordinator Location: Belfast Contract Type: Permanent Overall Purpose of the Role To deliver high-quality facilities management (FM) services across the business, supporting staff, visitors, and stakeholders. Considering making an application for this job Check all the details in this job description, and then click on Apply. The Facilities Co-Ordinator ensures the smooth operation of workplace services, maintains compliance, and fosters a safe, clean, and well-equipped environment. Key Responsibilities Act as a key liaison between the business and FM service providers, ensuring effective communication and service delivery. Support the Regional Senior Facilities Co-Ordinator in managing stakeholder relationships and facilitating service improvements. Implement changes to contracted services to enhance quality and align with FM best practices. Promote a collaborative and transparent partnership with service providers, encouraging innovation and mutual benefit. Facilities Service Lines Responsible for overseeing and coordinating the following services: Reception & Meeting Room Management Cleaning & Hygiene Conduct spot checks and audits to ensure cleanliness and presentation standards. Monitor contractor performance and ensure SLAs are met. Authorise and supervise cleaning-related works, review quotes, and approve payments. Washroom Facilities Ensure washrooms, showers, and changing areas are clean, hygienic, and stocked. Monitor feminine hygiene services and product units to maintain service standards. Teapoints & Vending Machines Ensure teapoints are clean, stocked, and functional, including vending machines, coffee machines, hot/chilled water taps, microwaves, fridges, and supplies (mugs, glasses, tea bags, cordial, paper towels). Liaise with catering contractors and janitorial staff to resolve issues promptly. MFDs (Multi-Function Devices) Manage maintenance contractors to ensure the printer fleet is operational and maintained to high standards. Handle call-outs and remedial actions until resolution. Stationery, Printing & Scanning Order and manage stock levels of stationery and print supplies across all floors. Coordinate business card orders, branded materials, copier paper, and toner replacements. Fulfil small copy/scan jobs locally to improve turnaround and reduce printroom workload. Storage Management Oversee non-archive storage, aiming to reduce unnecessary storage to zero. Ensure contractors minimise on-site space usage. Monitor critical spares and facilities items (e.g. lamps, catering stock, MFD parts, cleaning equipment). Waste & Recycling Monitor and enforce proper waste segregation and recycling practices among staff and contractors. Ensure ethical disposal of non-recyclable waste and maintain accurate waste transfer documentation. Supervise waste and recycling contractors, including service quality and invoicing. Pest Control Ensure regular contract visits and supervise additional call-outs as needed. General Facilities Oversight AV Support Air Conditioning (Operating Hours) Building Fabric Maintenance Business Continuity Car Parking Document Management Fire Safety & First Aid Health & Safety Compliance Key Management Landscaping & Grounds Maintenance Office Equipment Plumbing Porterage & Distribution Security Coordination Water Services Helpdesk & Request Management Log and track all FM-related requests via email and internal systems, ensuring timely resolution and communication. Budget Management Assist in monitoring and controlling FM budgets in collaboration with the Regional Senior Facilities Co-Ordinator. Communicate any out-of-budget activities to the Facilities Manager with appropriate documentation. Service Delivery Ensure all FM services are delivered in line with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Maintain high standards of service delivery, compliance, and cost-efficiency. Additional Responsibilities First Aid Act as a trained First Aider, providing support to staff, clients, and visitors on-site. Communication Maintain professionalism in all verbal and written communication. Ensure formal contractual communications are approved by the Head of Facilities Management. Coordinate external communications with relevant authorities and stakeholders (e.g. suppliers, contractors, landlords, insurers, HSE, Fire Authority). Health & Safety Support compliance with health and safety legislation and company policy. Ensure staff are aware of emergency procedures and escape routes. Record and investigate accidents, ensuring appropriate reporting and documentation. Review contractor risk assessments and method statements. Procurement Administer procurement activities under guidance from the Soft Services Manager. Support negotiation and purchasing of FM services and supplies. Evaluate needs, obtain quotes, present recommendations, and manage delivery and installation. xrnqpay Maintain records of warranties, guarantees, and service agreements. Experience & Skills Essential Experience: Minimum 2 years in a similar FM role Supplier/sub-contractor management with performance monitoring Knowledge of FM standards and legislation Experience with stationery, cleaning, and reprographics Corporate customer service experience Broad understanding of soft services (mailroom, archiving, pest control, vending) Personal Attributes: Customer-focused, diplomatic, and proactive Approachable, cheerful, and professional Strong organisational and multitasking skills Self-motivated and committed Able to manage contractors and suppliers effectively Clear, courteous, and confident communicator Adaptable and capable of working independently within defined authority

Job ref: RF- Location: Hollywood - Loughview Fold Quantity of Posts Available: 1 Salary: £14.50 Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Catering Manager to join our team based at Loughview Fold, Hollywood. This is a great opportunity to join a world leading facilities management company. Working Pattern: 28 Hours per week Monday - Friday Week 1: 3/7 days - 9am -5:30pm Week 2: 4/7 days - 9am - 5:30pm Every other weekend off Rewards: 20 days annual leave (pro rata) Company Pension Scheme Employee Assistance Program to support your health & wellbeing Financial Education/Financial wellbeing advisory service Company Events The Role: To ensure all food is prepared and cooked to an exceptional standard, ensuring all HACCP regulations are adhered to Ensure all food is prepped and ready for service Ensure the team are providing the highest level of customer service in a consistent approach to anyone who uses the facility Work as part of the team to ensure the service is delivered on time Completing any administration as requested which may include ordering all stock for the unit Complete bookwork procedures in line with company requirements Report defective equipment, work and floor surfaces Ensure the opening and closing of all food outlets are carried out in accordance with Company procedures. Manage the team effectively to ensure all service areas are fully stocked and well presented End of month duties to be completed on the last day of the month The Person: Previous experience working within a face paced catering/ hospitality environment. Demonstratable knowledge of HACCP Previous management/ supervisory experience Excellent communication and organisational skills Previous experience working in contract catering NVQ level 2&3 or City & Guilds 706/ 1&2 or above Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work, instructions and communicating with customer on a day-today basis. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Closing date: Thu 23 April 2026

Sales Assistant - Antrim Road, Belfast Job Reference: ANTRIM ROAD- ANT/26/02/06 Salary: £10.95 - £12.81 DEPENDING ON AGE Contract Type: Permanent Contract Hours: CASUAL Closing Date: 30 Apr 2026 Benefits Career development Enhanced public holiday rates Accredited training & support 28 days annual leave Pension benefits WineFlair Sales Assistant Job Description: As a Sales Assistant at WineFlair, you will be an integral part of our team, dedicated to providing excellent customer service, upholding store standards, and complying with legal regulations, particularly our Challenge 21 Policy. Responsibilities: Greet and assist customers, offering guidance and advice on our products. Process sales transactions while handling cash and card payments. Enforce the Challenge 21 Policy for the sale of all age restricted products including alcohol sales by complying with I.D. checks. Maintain a clean, organized store environment. Stock shelves and manage inventory levels. Collaborate with the Store Manager and Area Manager on store operations. Handle customer inquiries and issues with professionalism. Participate in store merchandising and promotions. Ensure the safety and security of the premises at all times. Desirables: Pursue or hold a WSET Foundation Certificate, enhancing product knowledge, especially in wines. Basic knowledge of cash handling and POS systems. Qualifications: Strong communication and interpersonal skills. Experience in a retail environment preferred. Flexible work schedule, including evenings and weekends. Detail-oriented, especially regarding legal compliance and store standards. Enthusiastic, customer-oriented approach. This role offers you the opportunity to develop your skills and knowledge in retail and customer service within a dynamic team environment, focusing on delivering quality service and maintaining the high standards of WineFlair Stores.