Customer experience jobs in Stalybridge - Page 5Create job alerts

We are looking for an established Fabrication Supervisor who would be responsible for the safe, efficient day-to-day running of the fabrication workshop. You will lead a team of around 30 people to deliver high-quality work to agreed specifications and production times, coordinating labour, materials from the press brake workshop, machines, and priorities to achieve on-time delivery. The role includes monitoring quality output, driving continuous improvement, and handling day-to-day people matters in line with company policies. Based in Chadderton this is a full-time position in a factory/workshop setting. PPE is required and will be provided in accordance with site rules. Monday to Thursday 6am to 16:30 with flexibility to support production requirements, including occasional overtime. Pay is dependent on Experience with an initial Salary range of £38k-£42k p/a. Key Responsibilities • Lead and manage the workshop team (approx. 30 people): set daily expectations, allocate work, monitor performance, and maintain good discipline and morale., • Plan and control workflow: coordinate job priorities, labour, and machine capacity, to keep work moving efficiently through the workshop., • Adhere to production times and delivery commitments: ensure jobs are completed to route/standard times, identify bottlenecks early, and implement corrective actions to protect on-time-in-full (OTIF) performance., • Quality management: ensure output meets drawings/specifications, workmanship standards, and customer requirements; carry out in-process checks and ensure final inspection requirements are met., • Health & Safety leadership: enforce safe systems of work, PPE compliance, risk assessments, COSHH controls, and housekeeping; investigate near misses/accidents and implement preventative actions., • Manage day-to- manage attendance/timekeeping, holidays, minor conduct issues, informal grievances, return-to-work conversations, and capability concerns in line with HR procedures; escalate appropriately., • Training and competence: support onboarding, identify skill gaps, arrange on-the-job training, and ensure operators are competent/authorised for equipment and tasks., • Continuous improvement: drive 5S, waste reduction, rework reduction, and practical improvements to methods, layouts, tooling, and standard work., • Materials and WIP control: liaise with planning/stores/engineering to ensure drawings, cut lists, materials, consumables, and tooling are available; maintain control of WIP and job packs., • Reporting and communication: provide clear shift handovers, production updates, and escalation on risks to safety, quality, delivery, or cost., • System discipline: ensure accurate job tracking, clocking, paperwork completion, and traceability records as required. Key Measures of Success (KPIs) • On-time delivery / OTIF performance against plan, • Labour efficiency and adherence to standard/estimated times, • Right-first-time quality, rework and scrap levels, • Health & Safety performance (near misses, incidents, audit findings, housekeeping/5S), • Absence, timekeeping, and team stability (turnover/retention), • WIP control and throughput (bottleneck performance) Skills, Knowledge and Experience • Essential: Proven supervisory experience in a fabrication/manufacturing environment, ideally sheet metal., • Essential: Strong working knowledge of fabrication processes (cutting, forming, welding, finishing) and interpreting engineering drawings., • Essential: Demonstrable ability to plan workflow, prioritise, and deliver to time and quality requirements., • Essential: Confident people manager with experience handling day-to-day employee issues fairly and consistently., • Essential: Strong Health & Safety mindset with experience enforcing safe working practices in an industrial setting., • Essential: Clear communication skills and the ability to work with planning, engineering, quality, and supply chain., • Desirable: Formal H&S training (e.g., IOSH Managing Safely) and/or first aid/fire marshal training., • Desirable: Experience with lean/continuous improvement (5S, standard work, root cause analysis)., • Desirable: Familiarity with MRP/ERP systems, job tracking/clocking, and quality documentation/traceability

Job Title: Sales Manager Location: Greater Stockport (with international travel) Employment Type: Full-time About the Company Our client are a well-established and highly respected engineering and technology business operating within the global food and grain processing industry. From our European headquarters in the UK, we supply advanced processing and optical sorting equipment to customers across Europe and other international markets. Their equipment is used by manufacturers and processors to improve quality, efficiency, and safety in the handling and processing of cereals and other food products. With a reputation for technical excellence, innovation, and strong customer support, we work closely with customers to deliver high-performance machinery and long-term solutions. As the business continues to grow, we are looking to recruit an experienced and motivated Sales Manager to develop and manage key accounts across Europe and other assigned territories. The Role The Sales Manager will be responsible for developing new business opportunities while maintaining and growing relationships with existing customers. The role will involve selling specialist industrial machinery and solutions, so an understanding of engineering or technical equipment would be highly beneficial. This is a varied position that combines sales development, technical discussions with customers, and project coordination. The successful candidate will represent the company within the market, working closely with internal technical teams to deliver the best solutions for clients. Key Responsibilities Manage and grow sales across assigned territories in Europe and other international markets Identify and develop new business opportunities Maintain strong relationships with existing customers and distribution partners Handle incoming enquiries, prepare quotations, and follow up on sales opportunities Support customers throughout the project lifecycle including delivery coordination and technical follow-up Plan and carry out regular customer visits across the territory Attend and represent the company at trade shows, exhibitions, and industry events Organise product demonstrations and site visits Prepare and deliver technical sales presentations Conduct market research and monitor competitor activity Support the promotion of service contracts and spare parts Prepare monthly sales reports and contribute to annual sales planning and budgets Maintain accurate customer and pricing databases Essential Requirements Proven experience in a sales or account management role Strong communication, negotiation, and relationship-building skills Results-driven with excellent organisational ability Ability to travel regularly across the UK and Europe (typically 1–2 weeks per month) Ability to work from home while maintaining close communication with the UK office A technical or engineering understanding would be advantageous, particularly in relation to industrial equipment or machinery What We Offer Competitive salary Full training on our specialist machinery and equipment Supportive and collaborative working environment Company-wide profit share scheme following successful probation Pension scheme with eligibility for enhanced membership after probation 25 days annual leave plus birthday leave Opportunity to work within a growing international market This is an excellent opportunity for a motivated sales professional with an interest in engineering or technical equipment to join a well-established company with strong global connections and long-term career prospects

Barchester's Customer Experience team are looking for a passionate and proactive Customer Experience Manager to help shape and improve every stage of our customer journey. Have an understanding customer experience design and change implementation, specifically customer experience journey mapping. Ha

Reporting into senior leadership, you will oversee structured implementations, manage the customer experience throughout the lifecycle, and act as a key liaison between customers, operations and product teams. Payroll / Project Manager – Implementations & Customer Experience. This is a senior

East London, currently expanding across the whole of London and Europe.Due to continued growth, we are looking for.If you enjoy working with people, are eager to develop strong sales.As we continue to expand across the UK and Europe, we provide a

You would be working within a busy and diverse Quality Team and support our Customer Experience Manager to deal with some of the more complex complaints and customer feedback. The Customer Experience Officer will support all aspects of managing complaints including, recording, responding directly to

A fast-growing customer-centric company in the UK seeks a Director of Customer Experience to lead a team of 30-40. Director, Customer Experience — reporting to the CEO This role involves ownership of KPIs, strategic and operational responsibilities, and shaping customer functions in a dynamic

Map and optimise customer and colleague journeys across all service touchpoints to improve overall experience and operational efficacy. Customer Experience (CX) & Digital Transformation. Passion for the evolving role of "Agentic AI" and its impact on customer care and service delivery.

We are seeking a proactive, professional, and detail-oriented individual to join our Customer Experience team as a Customer Experience Officer. The chance to grow your skills in sales, client engagement, and customer experience. Additionally, you will identify opportunities to cross-sell and up-sell

We are seeking a dynamic and experienced Customer Service Trainer to join our team. The ideal candidate will be passionate about customer service excellence and have a proven track record in training and developing customer service professionals. You will play a key role in enhancing our customer se

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. You can work with customers to deliver excepti

Strong customer experience background within a DTC brand -. It will suit someone who combines commercial thinking with empathy, enjoys improving systems as much as outcomes, and wants to turn customer insight into measurable growth. Own the end-to-end customer journey across ordering, fulfilment, de

A fast-growing customer-centric company in the UK seeks a Director of Customer Experience to lead a team of 30-40. Director, Customer Experience — reporting to the CEO This role involves ownership of KPIs, strategic and operational responsibilities, and shaping customer functions in a dynamic envi

The position requires a Bachelor's degree, fluency in English and French, and experience in customer-facing roles. Responsibilities include delivering exceptional service, resolving customer issues, and fostering strong relationships to drive sales. A leading lighting control company in London is se

The ideal candidate has a High School Degree or GED, 1-2 years of retail experience, and excellent communication skills.

We’re seeking an enthusiastic Customer Experience individual to join our UK Customer Experience Team, working Tuesday-Saturday 9am-6pm! As a key member of our Customer Experience Team, you’ll play a pivotal role in ensuring customers are getting a world class level of support. Responding promptl

Kurt Geiger is seeking a dedicated Sales Assistant in York and North Yorkshire.You will be responsible for delivering exceptional service, managing stock efficiently, and supporting your management team in achieving sales targets.The ideal candidate will possess strong communication skills, an under

We are seeking an exceptional Head of Customer Experience to lead and shape the end‑to‑end customer journey across Fortius. This is a senior, hands‑on role with accountability for delivering a consistently high‑end, seamless experience for every patient, underpinned by a customer‑first cul

URBN is seeking a retail employee in Greater London dedicated to creating an unimagined customer experience. The role involves engaging with customers, supporting sales processes, and maintaining visual standards.

The Consortium for Clinical Research and Innovation Singapore is seeking a Customer Experience & Customer Relations Executive in Greater London. The role involves managing customer feedback and serving as a key contact for complex cases, with an emphasis on performance improvements. Qualified candid

A beauty retail company in England is seeking a team member to support store management in driving sales and providing exceptional customer service. This role offers flexible shifts, including evenings and weekends, ensuring that team members can cater to customer needs effectively while reflecting

Deep empathy for customer needs and behaviours, translating insights into training that enhances service quality and customer experience. As the Customer Experience (CX) and Technical Trainer, you will be responsible for training Viasat’s internal and external global teams on the processes, tools,

You will be responsible for delivering high-quality customer service and assisting customers in a friendly manner.

Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares. Perform technical troubleshooting and problem-solving of customer queries. Excellent at communicating with a customer focused attitude.

The Collecting Group is looking for a Customer Service Advisor in London to enhance customer support for their auction businesses, Collecting Cars and Watch Collecting. You will facilitate customer inquiries, maintain relationships with buyers and sellers, and identify improvements in customer servi

Silverstone Fleet Management is looking for a Customer Care Executive to be the main point of contact for customers during their vehicle order process. This award-winning leasing broker emphasizes a seamless and enjoyable leasing experience, focusing on excellent customer service and proactive commu

You'll prepare high-quality food, craft attractive displays, and ensure exceptional customer service in a fast-paced environment. Experience in catering is a plus, but enthusiasm is vital.

In this role, you will be responsible for coordinating the team to ensure a great shopping experience and managing store operations including opening/closing. The ideal candidate will have strong communication skills, a focus on customer service, and the ability to handle day-to-day operational task

In this role, you'll foster strong relationships with colleagues and customers, assisting with queries and providing Safeguarding support.

A leading global consulting firm is seeking a Data Science Manager to lead generative AI solutions for marketing and customer experiences. The ideal candidate will have expertise in customer-centric data strategies and cloud platforms, along with experience in leading AI innovation and ethical pract

Customer service experience in travel, hospitality, or a related field preferred. Travel Experience Specialist (Luxury & Leisure). Provide responsive and professional customer support via phone, email, and online messaging.

Funky Pigeon is looking for a motivated Team Leader to inspire your team and provide excellent customer service. The ideal candidate will have recent retail leadership experience, be flexible to support other stores, and possess effective communication skills.

Yara International is seeking a Laboratory Customer Service Specialist at their Pocklington site in the UK. This role involves processing orders and responding to customer inquiries with a high level of service. Candidates should have GCSE standard education, experience in a pressurized office envir

Responsibilities include engaging with customers and ensuring excellent service.

We’re looking for a people manager to lead a combined EMEA team of Technical Customer Experience Roles that may include Solution Engineers, Customer Success, Professional Services roles, and GTM Operations. Work with Product and Engineering to surface customer insights, influence roadmap prioritie

A customer-focused tech company in the UK is looking for a Customer Experience Specialist to provide exceptional support and turn issues into opportunities. You will work closely with teams to enhance the customer journey, requiring 2+ years of experience in customer support.

URBN in Brighton is looking for enthusiastic individuals to create a unique customer experience while maintaining store operations. The role involves exceeding customer service expectations, building strong relationships, and ensuring effective store merchandising.

Candidates should possess previous retail management experience, strong leadership and analytical skills, and a passion for delivering outstanding customer experiences. This role involves supporting daily store operations, leading a team, and maintaining exceptional customer service.

The ideal candidate should have customer service experience, be a brilliant communicator, and have hands-on experience with brewing equipment. This full-time position involves preparing high-quality beverages, maintaining cleanliness, and ensuring excellent customer service.

To succeed in this role, you will be responsible for:* Acting as the first point of contact for customers in branch or over the phone* Assisting with day-to-day transactions, queries and servicing* Answering customer calls into our contact centre* Building relationships and finding solutions* Develo

Candidates should have 2-3 years of relevant experience and ideally exposure to platforms like Salesforce Commerce Cloud.

Sephora in the UK is looking for a Customer Experience and Operations Manager to lead their team in an engaging retail environment. This role requires a focus on elevating customer experiences and ensuring operational excellence. Candidates should have proven leadership abilities, strong organizatio

Landsec is looking for a dedicated professional to deliver a seamless and innovative workplace experience in Greater London. The role involves strengthening customer relationships and ensuring compliance with industry standards. Candidates should have a customer-facing background, problem-solving sk

Prior customer-facing experience is preferred. Crew Clothing Company is seeking a Customer Service Agent based in Braunton, Devon. In this full-time role, you will be the first point of contact for customers, responsible for delivering exceptional service via phone, email, live chat, and social medi

A recruitment agency in Oldham is looking for a Customer Service Co-ordinator to support a busy manufacturing business. This role involves processing customer orders, handling inquiries, and building strong relationships. Candidates should have a background in customer service or administration, a k

Customer Experience Advisor | S1 | Retail Banking | Derby MP Branch page is loaded## Customer Experience Advisor | S1 | Retail Banking | Derby MP BranchApplylocations: Derbytime type: Full timeposted on: Posted Todayjob requisition id: Req1557575Customer Experience Advisor | S1 | Retail Bank

This role requires creativity, discipline with deadlines, and a passion for delivering exceptional customer service.