Customer service advisor jobs in Manchester - Page 2Create job alerts

Customer Care Advisor (FM Helpdesk) | Temp-to-Perm Contract Launch Your Career in Facilities Management in Manchester City Centre Are you looking for a structured opportunity that starts with a contract and leads directly to a permanent role We are urgently seeking a dedicated Customer Care Advisor to join our busy Facilities Management (FM) helpdesk team. This is a Temp-to-Perm position offering immediate experience and a clear path to a long-term career with a major FM provider, based in Manchester City Centre. You'll be the crucial first point of contact, ensuring service requests are logged, managed, and resolved efficiently. THE OPPORTUNITY: TEMP-TO-PERM Contract Status Temp-to-Perm (Clear path to permanent contract) Location Manchester City Centre Working Pattern Hybrid Working (Monday–Friday, 8 am–5 pm) Fridays From Home. Focus Frontline FM Helpdesk and High-Volume Quoted Works administration Training Full training provided on internal systems and processes KEY RESPONSIBILITIES: END-TO-END WORKFLOW MANAGEMENT You will be responsible for managing the full lifecycle of facilities management service requests, focusing on accuracy, speed, and client satisfaction. Frontline Service: Professionally handle planned and reactive FM service requests via phone and email, logging all issues accurately and ensuring appropriate escalation based on priority (e.g., P1 to P4 fixes). Quoted Works Administration: This role heavily involves the raising and administration of a high volume of quoted works, requiring meticulous attention to detail and process adherence. SLA Compliance & Allocation: Monitor all work orders to ensure strict adherence to client Service Level Agreements (SLAs). Efficiently assign jobs to the correct contractors and engineers within agreed timeframes. Supplier Liaison: Build strong relationships with the contractor supply chain, proactively chasing outstanding works and confidently challenging unnecessary call-outs or poor response times. System Integrity: Manage and update business-critical issues daily within the CAFM system, ensuring the system remains current for complete operational transparency and supporting a smooth order-to-cash process. MANDATORY SKILLS & EXPERIENCE Successful conversion to a permanent contract is dependent on demonstrating proficiency in these key areas: Experience: Previous experience working in a busy, customer-facing helpdesk or call centre environment is highly desirable. FM Systems: Familiarity with CAFM systems (Computer Aided Facilities Management, preferably Concept) is a significant advantage. IT Proficiency: Strong IT literacy, particularly high proficiency in Microsoft Excel (data entry, filtering, and basic reporting are required). Communication: Confident, efficient, and reassuring telephone manner, supported by strong written communication skills. Disposition: Proven ability to be tenacious, highly organised, and excellent at prioritising and multitasking complex workflows

Contact Centre Advisor – Stockport Basic salary £23,100 + monthly bonuses = £25,000 (regular salary reviews) Start dates tailored around you. With a guaranteed progression route into a senior team, this could finally be the role where you get your big break. Within a year with us you could reach heights your current role just isn't providing. We are a fully office based environment, with 1PM early finishes 2 weeks out of 4, and endless rewards in a family feel environment. We promise to give you the tools to have a successful career, which includes: • Fully paid training for the first 12 weeks in the role, • Immediately earn bonuses up to £210 per month, • Move into our Senior Team within 6 months in the business, • Gain a senior title, and move into our banking division, gaining banking expertise, • A certificate & accreditation that’s recognised in the industry, • An increase in basic salary when you reach 12 months with us, • ANOTHER increase in basic salary after 2 years with us, • Floor walk, assist new starters, coach and become our next Team Leader… The key to success in this role is using your empathy skills. We have a huge focus on vulnerable customers, who are in financial difficulty. Therefore we want individuals who have natural compassion and understanding for others. If you thrive off helping others in a time of need, this role will give you the ultimate job satisfaction. We appreciate dealing with real emotions can be the hardest part of the role, which is why we have a rewards package your guaranteed to use. • Spa day to cocktail classes for employees, • Weekly games and challenges on the floor to win prizes, • Retail discount card you can use in Boots, ASOS, Selfridges etc., • Win vouchers for good customer service recognition, • Yearly awards ceremonies & fantastic Christmas parties, • Private healthcare via Bupa, • Access to free fitness workouts, • Cash bank and voucher schemes, • Free snacks provided throughout the day, • Monthly bonus up to £210, • Guaranteed salary increase in Year 1 & Year 2, and regular salary reviews, • 28 days holiday, • Sick pay Your duties are simple... deal with calls, provide support on affordability, cover a full financial check with customers, flag those who need extra assistance, and discuss options via direct debits and payments. You'll be happy to know our sole focus is on helping customers rather than working on targets, which gives you total freedom on your calls to assist in a time frame that's right for your customers. You’ll answer 30 calls per day, live chat enquiries, social media messages and emails. As this is based in a contact centre environment we are looking for individuals who have at least 1 year's worth of contact centre or telephone based experience. This is a MUST for the role, without this you will not be considered. 2 week rotational shift pattern: Week 1 shift: 7:15AM - 1:15PM Monday to Friday (Saturday shift) Week 2 shift: 1:15PM - 9PM Monday to Thursday, early finish on Fridays Apply now to be considered

Job Title: New Client Enquiry Coordinator Start Date: 9th March 2026 Location: Northenden M22 4HH, South Manchester / Hybrid (50% remote after probation) Salary: £13.13 per hour (Due to increase in April) + uncapped commission (avg. £200/month, with top performers earning £300 - £400) Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About The Role: As the first point of contact, you'll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You'll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood. This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months! Responsibilities: * Deliver a 5-star client experience from the first contact * Respond to enquiries by phone and email with professionalism and empathy * Gather essential information to assess the validity of claims * Maintain accurate client records using our case management system * Collaborate with a high-performing team to ensure every enquiry is handled efficiently Person Specification: * Outstanding communication and listening skills * Confidence in handling sensitive conversations * A friendly, professional, and proactive approach * Strong IT and organisational skills * A desire to learn, grow, and succeed * Ability to build rapport and gain client commitment * A team player mindset Salary: * Base salary of £13.13 per hour (Due to increase in April) + uncapped commission (avg. £200/month, with top performers earning £300 - £400) Working Pattern & Hours: Our team work on a rotation of one week of early shifts then one week of late shifts. * Early Shift: 08.30 - 17.00 (8:30 - 16:30 on Friday) * Late Shift: 12.00 - 20.00 (12:00 - 19:30 on Friday) You will be required to work one weekend shift every third weekend, with a day off in lieu in the week, both of which will be fixed following initial training. * Weekends/Bank Holidays 10:00-18:00 Benefits: * Hybrid Working - 3/2 hybrid working pattern after probation. * 23 Days Holiday - Rising to 26 days, time in lieu for any bank holidays worked * Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. * Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. * Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. * Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; ; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role

Are you a dedicated Mortgage Advisor with a flair for building relationships? Do you want to grow as an advisor and earn some ace commission? If this sounds like you… keep reading! We’re on the hunt for a Mortgage Advisor to join a rapidly growing organisation who values YOU and your progression You’ll join a vibrant team and play a vital part in supporting people on their home owning journey If you’re organised, people focused and ready to get stuck in APPLY! As a Mortgage Advisor, your responsibilities will include…. • Fact finding with customers and assessing how to assist them, • Inputting and logging all customer information, • Placing customers with a lender that is closest to their needs, • Working to and achieving set KPI’s and targets whilst adhering to all compliance, • Providing excellent customer service and making sure customers are happy, • Working collaboratively with lenders, insurers and internal teams We’re looking for a Mortgage Advisor who has the following skills and experience… • Strong experience within the mortgage industry and can demonstrate knowledge, • Fully CeMap qualified or progressing through qualifications, • Organised with great attention to detail, • Great time management and ability to prioritise urgent tasks, • Clear communication, interpret customer responses and provide a fab service, • Can build rapport and have a genuine care for the customer In return, the successful Mortgage Advisor will receive a salary of up to £25,000-£40,000 plus the following benefits… • Commission Scheme, • 4x life assurance, • Group medical insurance, • Hybrid working If this one in a million Mortgage Advisor role sounds like the perfect role for you, don’t mess about and get your CV over today

Payment Support / Collections Advisor - February 2026 Start Manchester City Centre | Hybrid (2 days from home) £27,000 - £30,000 + 10% Annual Bonus Start 2026 in a role that combines stability, purpose, and progression. We're hiring for a fast‑growing UK car finance business that puts fairness, transparency, and customers first. The Role You'll join a supportive Payment Support / Collections team, helping customers who have fallen behind on payments. Through empathetic, solution‑focused conversations, you'll agree realistic outcomes that help customers get back on track. This is not a script‑led or high‑pressure environment - it's about listening, understanding, and delivering a positive customer experience. What You'll Do Speak with customers experiencing payment difficulties Agree fair and achievable repayment plans Support vulnerable customers with care and empathy Work with internal teams to resolve cases effectively Keep accurate system records Identify risks and suggest service improvements Salary & Working Pattern £27,000 - £30,000 depending on experience 10% annual performance bonus plus discretionary company bonus Monday-Friday, 9:00am-6:30pm (37.5 hours) One Saturday morning every 3-4 weeks (shorter week when worked) Hybrid working - 2 days from home Benefits 25 days holiday + bank holidays (rising to 28) Private medical insurance (Vitality) Health cash plan (including children) 5% employer pension contribution Free breakfast, drinks and fruit in the office Employee discounts platform Paid volunteering day Mental health support (6 free counselling sessions) Enhanced sick pay and family leave Why Join? With over 450 employees nationwide, this is a people‑first business focused on doing the right thing for both customers and colleagues. You'll gain long‑term stability, genuine support, and clear opportunities to grow. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Solutions Advisor Location – East Manchester Salary: Up to £28,000 Axon Moore are currently partnering with a leading Logistics business based in Trafford Park, looking to appoint a Customer Solutions Advisor, you will be responsible for managing key client accounts, ensuring excellent customer service, resolving issues efficiently, and maintaining strong customer relationships. We are looking for a confident individual who can build and maintain external relationships who is also experienced in a similar role and possesses strong understanding of logistics and freight forwarding. Daily Duties: Acting as the main contact for a portfolio of clients Managing logistics activity from quote to delivery, including tracking and issue resolution Liaising with internal teams to ensure accurate and timely service Monitoring service performance against agreed SLAs and KPIs Keeping clients informed on shipment progress, changes, and delays Handling customer queries and escalations professionally Building and maintaining long-term client relationships Identifying opportunities to improve service and support account growth Supporting new client onboarding and handover Attending client meetings, site visits, and Teams calls About You: 2 years’ + experience within a similar role A strong understanding of logistics processes within a freight forwarding environment Excellent communication, interpersonal, and problem-solving skills The ability to prioritise tasks and manage time effectively in a fast-paced environment A customer-centric mindset with a strong focus on relationship management The ability to work independently while also collaborating effectively as part of a team If you are interested in applying for this vacancy please apply via Charlotte Hilton on (url removed)

Customer Success Business Partner Manchester, Leeds or Slough (Hybrid 2-3 days in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Business Partner (CSBP) to join IRIS Software Group, supporting our market-leading accountancy software portfolio . As a CSBP, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer Success Department , you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts. Key Responsibilities Manage a portfolio of VIP customers , overseeing all products and solutions across each customers IRIS accountancy software portfolio, typically supporting customers with annual spend in excess of £50,000. Develop strong, trusted-advisor relationships with customers and strategic partners, including senior stakeholders, to understand their goals and guide them towards successful outcomes. Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations. Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation to ensure rapid time to value. Drive product adoption, customer satisfaction, retention, renewals, expansion, and advocacy by aligning IRIS solutions to customer needs. Maintain a deep and continually developing understanding of IRIS products, services, and roadmaps, advising customers on the most relevant features and best practices. Create, maintain, and deliver Customer Success Plans for each customer and partner, using Customer Tracker dashboards and Gainsight to monitor customer health, create Calls to Action, and manage risk. Deliver Quarterly Business Reviews (QBRs) in collaboration with Account and Channel Managers to review performance, value delivered, and future opportunities. Review adherence to operational SLAs and ensure appropriate success plans are in place to address any areas of non-compliance. Act as the voice of the customer , providing structured feedback to internal teams to improve products, services, and the overall customer experience. Support NPS and customer survey processes, ensuring customers are aware of and engaged with feedback initiatives. Maintain a strong understanding of customer contracts, subscriptions, and terms and conditions to maximise value for both the customer and IRIS. Identify upsell and cross-sell opportunities and contribute to lead generation in partnership with Sales and Channel teams. Deliver Customer Success KPIs, including time to value, retention, lifetime value (LTV), and growth. Experience & Qualifications Essential 4+ years experience in Customer Success, Account Management, or a similar customer-facing role Proven ability to manage multiple strategic customers concurrently Strong project management and organisational skills Excellent relationship-building capabilities, including at senior stakeholder level Strong verbal and written communication skills, including presentations Ability to prioritise effectively in a fast-paced environment High attention to detail and strong problem-solving skills Resilience and adaptability when facing challenges Self-starter who can work independently while contributing to a team ? Desirable Experience with SaaS or accountancy software Familiarity with customer success platforms such as Gainsight Strong product knowledge or the ability to learn complex solutions quickly Why join IRIS Software Group? Join one of the leaders in UK Accountancy software at an exciting stage of growth with clear cut progression paths. Work for a certified Great Place to Work in every country we operate in. Join an inclusive environment where your ideas and experience can shape processes. TPBN1_UKTJ

We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum. Customer Service Advisor benefits: • 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary, • Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy., • Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!, • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub, • Length of Service and monthly recognition awards, • Opportunities for career development and progression Training is included to prepare you for this role. Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times. Customer Service Advisor pay: £23,809.50 per annum

Automotive Service Advisor - Oldham Salary – Up to £29,000 Basic + Bonus OTE £35k DOE & Qualifications Days – Monday – Friday, 8am – 6pm, 1 in 4 Saturday mornings on a rota Ref – 29918 We have a new job vacancy available for an Automotive Service Advisor in Oldham. My client is one of the leading main dealer groups in the UK and they’re rapidly growing, making it the perfect time to join. This role suits an experienced Automotive Service Advisor, who is looking for a long-term career opportunity with great earning potential. If you’re an experienced Automotive Service Advisor on the lookout, then apply now! Automotive Service Advisor Benefits: Excellent Bonus opportunities Career progression and development opportunities Employee Discounts Company PensionAutomotive Service Advisor Role: Meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Booking customer vehicles into the workshop and keeping them up to date on the progress. Support the after-sales function and various staff members in different departments Upselling any additional products to new and existing customers.Automotive Service Advisor Requirements: Full UK driving license 2+ years experience as an Automotive Service Advisor Main dealership experience is needed for this role!Octane Recruitment Consultant – Al-amin Abiru AAOJ Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries

As a Payroll Advisor for Moorepay, you'll be a highly driven and motivated individual who's looking for an opportunity to join a supportive, exciting and growing business, providing payroll support to the team and our clients. Working within a multi-skilled team environment, you'll play a critical role in communicating with clients, delivering a flexible and proactive payroll administration, recognising the importance of everyone providing a great client experience. If you're looking to continue a successful career in payroll, where you'll be provided with great training, supportive management, and a strong progression path we'd love to hear from you. This role is based from our Swinton office on a hybrid basis, with three days per week in the office (Tuesday-Thursday). Key responsibilities include: Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely. Owning and taking responsibility for the client journey, always ensuring service excellence. Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution. Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls. Using the CRM to record details of all client interactions. Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system. Conducting account client reviews. Raising system bugs and improvement ideas with technical support. Coach and mentor Payroll Assistants, helping them become payroll and Moorepay system subject matter experts. Working closely with payroll processors (based in Kochi, India). Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars. Skills & experience Previous experience working in Payroll, at Administrator or Advisor level. CIPP or equivalent qualifications are desirable. Excellent ability in building positive customer relationships. Experience of operating within an outsourcing service provider is desirable. A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world. Youll have started to use AI in a work and/or personal setting, with a basic understanding of the principles of AI and its positive potential and a desire to learn more. Benefits & culture Part of the Zellis Group,Moorepayisa team ofover500friendly professionalsacross four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India).Werepassionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Heres what youll gain if youjoin our team: A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. Competitive base salary. 25 days annual leave, with the opportunity to buy more. Youll even get your birthday off as well! Private medical insurance. Life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. TPBN1_UKTJ

New role for 2026 - Customer Service Advisor Manchester | City Centre (Hybrid - 2 days from home) £13.00 to £13.50 per hour + February 2026 Start Looking for a fresh start in the New Year? Ready to kick off 2026 in a role where you're genuinely valued, supported, and encouraged to grow? This is an exciting opportunity to join a friendly, people‑focused organisation that prides itself on delivering exceptional customer experiences. You'll be part of a team that cares about doing things the right way - for customers and for colleagues. The Opportunity You'll join a welcoming Customer Service team handling inbound calls, web chats, and emails, supporting customers with a wide range of queries. Every interaction is about listening, understanding, and providing clear, helpful guidance. This isn't a scripted or high‑pressure environment - it's a place where you're trusted to use your judgement, show empathy, and deliver service you can be proud of. Candidates with experience in contact centres, medical environments, logistics, or other busy operational roles tend to thrive here - but this experience is desired, not essential. If you're organised, calm under pressure, and great with people, you'll fit right in. What You'll Be Doing Handling inbound customer queries via phone, web chat, and email Providing clear, friendly, solutions‑focused support Managing a variety of customer requests with professionalism and care Supporting customers in sensitive or challenging situations with empathy Updating internal systems accurately and efficiently Working collaboratively with internal teams to resolve issues Identifying opportunities to improve processes and enhance the customer journey Salary & Bonus £13.00 to £13.50 per hour Additional discretionary company bonus scheme Working Pattern Monday - Friday, 9:00am - 6:30pm (1‑hour lunch) One Saturday every 3-4 weeks (9am-1pm) Shorter working week when a Saturday is worked Hybrid working - 2 days from home 37.5 hours per week Why Join? You'll be part of a supportive, people‑first culture where teamwork, wellbeing, and personal development truly matter. This is more than a job. It's a fresh start, real stability, and a chance to build your career in 2026. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Specification: D365 CE Functional Consultant (Remote with Occasional Client Travel) Overview A leading Microsoft Dynamics partner is seeking an experienced Dynamics 365 Customer Engagement Functional Consultant to join their growing team. This role is ideal for someone who thrives in client-facing environments, enjoys shaping solutions, and brings strong hands-on configuration and customisation capability. The position is primarily remote, with occasional on-site client visits as required. Key Responsibilities • Lead functional workshops to capture, analyse, and translate business requirements into scalable D365 CE solutions., • Configure and customise Dynamics 365 CE across core modules (Sales, Customer Service, Marketing, Field Service), as required by the project., • Produce high-quality functional documentation, including requirement specs, solution design documents, user stories, and test scripts., • Collaborate closely with technical teams (developers, architects, Power Platform specialists) to ensure solutions are aligned and delivered effectively., • Support end-to-end project delivery, including UAT, training, go-live, and post-deployment optimisation., • Act as a trusted advisor to clients, guiding them on best practices, platform capabilities, and roadmap planning., • Contribute to the continuous improvement of internal delivery frameworks and methodologies. Required Skills & Experience • Proven experience delivering Dynamics 365 CE / CRM implementations in a functional consulting capacity., • Strong capability in configuration, customisation, workflows, business rules, forms, views, dashboards, and security model setup., • Solid understanding of Power Platform components (Power Automate, Power Apps, Dataverse)., • Ability to work directly with stakeholders at all levels, translating complex requirements into clear, actionable solutions., • Strong documentation, communication, and presentation skills., • Good technical awareness — able to collaborate effectively with developers and understand solution architecture, integrations, and data models., • Experience working in remote or hybrid delivery environments. Desirable • Exposure to Azure, Power BI, or integration patterns., • Experience with Field Service or Marketing modules., • Microsoft certifications (MB?210, MB 220, MB 230, PL 200, etc.). Personal Attributes • Confident, professional, and comfortable leading client conversations., • Proactive problem-solver with a delivery-focused mindset., • Able to work independently while contributing to a collaborative team culture., • Strong attention to detail and commitment to quality. Location & Travel • Remote-first role, • Occasional travel to client sites across the UK as required (fully expensed)

About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Jaguar Land Rover Stockport. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Jaguar Land Rover to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

OPTICAL ASSISTANT JOB STOCKPORT Full Time Optical Assistant Independent Opticians, Stockport, Greater Manchester A modern independent Opticians in Marple, Stockport is looking for a full time Optical Assistant to join its small, friendly team. The practice has a strong reputation in the local community for thorough eye care, using the latest diagnostic technology including OCT, as well as offering contact lenses, myopia management for children and hearing care. Patients choose them for the time they take, the continuity of care and the personal service they receive. The Practice Fully private Independent, traditional Opticians with a modern, beautiful practice Community based, with a loyal patient base and many long-standing families Small, close-knit team of 3-4 people and very low staff turnover Comprehensive clinical services, including advanced eye examinations with OCT and contact lens care Myopia management for children and dedicated kids eye care Hearing care available on-site Wide choice of frames and sunglasses to suit all budgets, including brands such as Ted Baker, Stepper and SilhouetteOptical Assistant - Key Responsibilities Meeting and greeting patients, creating a warm and welcoming first impression Booking and managing appointments Dispensing single vision, bifocal and varifocal lenses Supporting patients with frame styling and selection Taking accurate measurements and fitting frames Adjustments, repairs and general aftercare Helping with social media content and promoting the practice locally Maintaining high standards of clinical support and customer serviceWorking Pattern & Salary Full time, 4.5 days per week including Saturday morning 35 hours per week Practice opening hours: Tuesday to Friday 8.45am to 5.30pm Saturday 8.45am to 1.00pm Salary range £23,000 to £24,000 for 35 hours depending on experience Monthy bonus schemeOptical Assistant - Requirements Previous experience working as an Optical Assistant / Optical Advisor / Dispensing Assistant in an Opticians is highly desirable Confident dispensing skills and comfortable making frame and lens recommendations Warm, personable and patient focused A genuine team player who enjoys working in a small, supportive team Calm, professional and confident when speaking with patients of all ages Proud to deliver the level of care expected from a high quality independent practice Keen to learn, develop and take on more responsibility over timeThis would suit an Optical Assistant who enjoys working in a relaxed, personal setting where you can really get to know your patients. How To Apply To avoid missing out on this Optical Assistant job in Stockport, please send your CV to Rebecca Wood using the Apply link as soon as possible

Join an award-winning Prestwich estate agency as a Sales Negotiator . A client-facing property sales role ideal for confident professionals who love people, property and closing deals. Sales Negotiator Prestwich, Manchester, M25 1AD Full-time, Permanent (Monday to Friday) £26,000 - £30,000 basic DoE + commission Own vehicle required, fuel allowance provided Please Note: Applicants must be authorised to work in the UK Our client is a leading, award-winning estate agency based in Prestwich, known for its strong local presence, excellent reputation and commitment to delivering outstanding customer service. With a close-knit, supportive team and a respected brand in the local property market, this is a business that values professionalism, integrity and results. The Role This is a hands-on, client-facing Sales Negotiator role suited to someone who enjoys building relationships, negotiating property sales and guiding buyers and sellers through every stage of the residential sales process. Key Responsibilities: Arranging and attending residential property viewings Handling buyer feedback and negotiating offers Maintaining regular contact with buyers and sellers Managing applicants throughout the full sales process Preparing sales particulars and setting up new property files Generating new business and supporting the local brand Keeping up to date with the Prestwich property market The Ideal Candidate We're looking for an experienced and motivated Sales Negotiator who thrives in a fast-paced estate agency environment and delivers excellent customer service with confidence and professionalism. About you: Minimum 1 years' experience in residential property sales Strong written and verbal communication skills A confident, personable and professional approach Excellent organisation and attention to detail Ability to work independently and as part of a team Commercial awareness and a proactive mindset Good local property market knowledge Strong IT and administrative skills (full training provided) A full UK driving licence Benefits: Competitive basic salary plus commission Company pension scheme Supportive, close-knit team culture Well-established and respected local brand Fuel allowance provided How to apply for the role: If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Estate Agent, Senior Sales Negotiator, Property Sales Consultant, Residential Sales Executive, Lettings Negotiator, Valuer, Assistant Branch Manager, Property Consultant, Real Estate Advisor, Property Sales Advisor TPBN1_UKTJ

Service Advisor Basic Salary: £31,500 OTE : £35,500 Hours: Monday to Friday 8am-6pm, Saturday's 1 in 3 8am-1pm Location: Stockport Benefits: ·33 Days Annual Leave including Bank Holidays ·Discount Car Scheme ·High Street Discounts ·Employee Discount ·Gym Discount Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor ·Arranging Service Department bookings. ·Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. ·Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor ·MUST HAVE minimum 2 years previous experience as an automotive Service Advisor ·Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System ·Previous experience Upselling ·Full manual UK Driving License - Subject to drivers check If you are interested in this Service Advisor position, please contact Howard @ Auto Skills and quote job number: 53070...

Role - Parts Advisor Salary - £28,000 OTE £35,000 (Plus overtime) Location – Stockport Richard Abson Group are assisting a Prestige Car Dealership in Stockport to find them an experienced Parts Advisor. Your role will be to Co-ordinate all parts sales to make sure that customers and Technicians are always able to have the parts they need when they need them. Dealing with customer enquiries, liaising on the telephone, serving parts to in-house and retail customers. Managing stock for the busy parts department. Some lifting and carrying will be involved and have a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs. The dealership is offering a basic of up to £28,000 with an OTE of £35,000 and overtime! You’ll work Monday - Friday between 8am-6pm and 1 in 3 Saturday 9am-1pm of which is paid at overtime, you’ll be based in a team of 4. If this role appeals to you then please APPLY NOW or contact Jake Jones at Richard Abson Group

Role Overview The Aftersales Advisor is a commercially focused, customer-facing role responsible for driving spares, service, and engineering revenue while coordinating aftersales activity across customers, engineers, and suppliers. This position sits at the centre of the business and is critical to maintaining high service standards, supporting revenue growth, and strengthening long-term customer relationships. It is a demanding, target-driven role within a small, fast-growing business operating in a competitive B2B capital equipment market. The successful candidate will be highly organised, commercially minded, confident communicating with customers, and motivated by results, progression, and continuous improvement. Key Responsibilities Commercial & Sales Responsibilities Achieve monthly targets for: Spare parts sales Engineering labour and service revenue Proactively contact customers to: Generate spares and service opportunities Follow up quotations Secure purchase orders Actively promote and sell: Service agreements Preventive maintenance and support packages Manage service agreement renewals through Call2Field. Chase outstanding purchase orders once quotations have been issued. Identify opportunities to upsell parts, service, and support solutions. Aftersales Operations & Coordination Process and manage spare parts orders from quotation through to dispatch. Source and purchase parts from suppliers and apply agreed commercial mark-ups. Coordinate engineer schedules, call-outs, and service activity. Liaise between customers, engineers, and suppliers to ensure efficient job execution. Maintain accurate job, customer, and contract data within Call2Field and internal systems. Customer Relationship & Brand Representation Act as a professional and friendly point of contact for aftersales customers. Visit customer factories when required to support relationships and commercial development. Promote the company’s services, products, and successes on LinkedIn and other platforms. Support the company’s presence at trade shows, customer open days, and supplier visits (including opportunities for overseas travel). Business Improvement Contribute ideas to improve: Aftersales processes Customer experience Service efficiency and profitability Use data, customer feedback, and operational insight to support continuous improvement. Candidate Profile Essential Strong communication skills with a friendly, professional manner. Highly organised with the ability to manage multiple priorities. Commercially aware and motivated by targets and results. Confident speaking with customers in a B2B environment. Comfortable working in a fast-paced, demanding small-team environment. Strong IT literacy and willingness to learn new systems (e.g., Call2Field, CRM, ERP). Desirable Driving licence (preferred, not essential). Interest in engineering, manufacturing, or capital equipment environments. Previous experience in customer service, sales support, aftersales, or operations (not essential for the right candidate). Development & Progression This is an entry-level role designed for someone with ambition. The position offers: Rapid progression opportunities for high performers. Exposure to the full commercial and operational workings of a B2B machinery business. Direct involvement with senior management and decision-making. Opportunities to attend UK and international trade shows and visit overseas suppliers. 100% reimbursement for approved professional training and upskilling. Working Environment Small, close-knit, high-performance team. High standards, high expectations, and strong accountability. A commercially driven culture focused on customer support, service quality, and business growth. An environment suited to individuals who thrive under responsibility, pace, and challenge

Customer Service Advisor – Trafford Park | 8am – 4pm | Mon – Fri | Hybrid, 2–3 Office Days Per Week We’re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Park initially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers. What you'll be doing: Answering inbound calls from homeowners regarding property updates and issues Handling high volumes of customer queries with professionalism and patience Managing and de-escalating calls from unhappy or concerned clients Providing clear and concise updates, logging information accurately Learning basic technical knowledge to help guide callers (full training provided) What we’re looking for: Previous experience in a call centre or customer-facing role Confident communicator with a calm and composed phone manner Able to manage difficult conversations and turn them into positive experiences A proactive team player with strong attention to detail Comfortable with basic tech and willing to learn on the job The Details: £14.29 per hour (Paid weekly!) Location: Trafford Park (2–3 days per week in-office) Hours: 8:00am – 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am – 6 pm) Hybrid working after training If you’re someone who thrives under pressure and takes pride in supporting customers through their queries, we’d love to hear from you

The Company Now in its 100th year, Rodo Limited is a 4th generation private company based in Manchester and is the largest supplier of decorating sundries to the professional market under the ProDec brand. Rodo is also a major player in industrial safety footwear and PPE product market under the Blackrock brand. The company enjoys year on year growth, with forecasted turnover for the current financial year of £52M, with substantial anticipated growth in the future. This is a business-critical role for a seasoned finance leader who can drive meaningful results at a pivotal phase of expansion. Who we’re looking for This role is for a commercially astute, strategically focussed individual who can build, influence and accelerate business growth, supporting Rodo in its ability to react quickly to new opportunities and evolving challenges. The ideal candidate must have the ability and passion to apply themselves outside of the traditional finance role to help deliver ambitious business objectives. The successful candidate will be a graduate fully qualified accountant with at least 5 years PQE in a senior commercial role, preferably within a trading business that has international operations. They must be highly IT literate with the ability to produce and interrogate data. A hands-on proactive individual with stature and gravitas who can gain credibility quickly. A confident presenter able to influence senior stakeholders and challenge status quo constructively. This position represents a real opportunity to participate in a successful company planning for the next generation of expansion and development. Job Summary Most accounting processing duties are currently undertaken by a fully qualified Financial Controller which allows the successful candidate to concentrate on strategic, management focussed initiatives that impact business performance. The successful applicant will be a key ally to the Managing Director, to whom they will report. This person will also sit alongside senior colleagues on the Executive Management Team, where they will be expected to act as a senior advisor, delivering financial and economical insight to support and improve outcomes. Key duties include • Manage and lead the finance team (x 5 across accounting, purchase ledger and credit control), • Contributing towards the commercial strategies of the business relating to growth, profitability, return on investment, identification of opportunities and the smooth operation of all facets of the business, • Interrogating systems and data, using financial insight to drive performance and effective decision making, • Challenging commercial teams and influencing senior stakeholders, • Working closely with the Managing Director to achieve all agreed financial and operational objectives, • Exchange rate management and strategies, • Control and allocation of rebate and marketing budgets, circa £3M, • Formulation and implementation of annual financial budgets, • Preparation of audit files and liaison with company auditors, • Formulation of monthly reporting packs for presentation to monthly management meetings, • Approval and monitoring of capital expenditure programmes, • Liaison with external professionals including lawyers, property advisers, pension fund trustees, local authorities and insurers, • Company secretarial duties, • Agreement of individual customer trading agreements allied with account performance analytics, • Annual payroll negotiations and bonus scheme incentivisation schemes, • Meetings with other departmental heads to review projects, presentations and resource requirements, • To ensure full compliance with all fiscal and statutory reporting legislation and responsibilities, • To contribute towards effective and responsible corporate governance, • To review, update and maintain competent and effective systems of internal control throughout the business Our Benefits • Competitive salary + annual bonus, • 5% Company pension contribution, • Private healthcare, • 25 days plus bank holidays, • Length of service awards, • Enhanced maternity & paternity pay, • Company events, • Access to company money savings and cash back schemes, • Free breakfast and beverages, • Staff discount on all Rodo products, • Retailer discount scheme Please submit your CV by Friday 30th January

Customer Service and Sales Assistant Are you tired of Hospitality and Bar Work? Timings for this role will be Monday to Friday - 11am to 8pm 5 days per week. Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an Residential environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. • Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Warranty Sales Executive A great opportunity for a driven Warranty Sales Executive to join a growing sales team, supporting customers with automotive warranty solutions through consultative B2C sales, pipeline management, and excellent customer service in a regulated environment. If you’ve also worked in the following roles, we’d also like to hear from you: Sales Consultant, Telesales Agent, Insurance Sales Advisor, Automotive Sales Advisor, Sales Representative SALARY: £40,000 OTE, uncapped (includes a Basic Salary of £26,000 per annum) LOCATION: Fully Remote – Although you must be UK Based JOB TYPE: Full-Time Permanent WORKING HOURS: Monday to Friday with no unsociable hours JOB OVERVIEW We have a fantastic new job opportunity for a Warranty Sales Executive to join a successful and expanding organisation operating within the automotive finance and insurance sector. As a Warranty Sales Executive you will contact existing customers to discuss how they plan to protect their vehicle, offering tailored warranty and automotive product solutions that meet individual needs. The Warranty Sales Executive role focuses on consultative selling, objection handling, and building strong customer relationships, ensuring customers can make informed decisions. This is a fully remote position, offering a competitive basic salary and uncapped commission, with realistic on-target earnings exceeding £40,000 per annum. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Warranty Sales Executive include: Outbound Customer Contact: Engaging customers to discuss warranty and automotive protection options Consultative Sales: Identifying customer needs and recommending suitable products Objection Handling: Confidently addressing concerns to support informed decision-making Pipeline Management: Managing and progressing a portfolio of customers effectively Target Achievement: Meeting and exceeding agreed sales and performance targets CRM Management: Updating and maintaining accurate customer records Policy Administration: Completing basic administration to accurately register policies Regulatory Compliance: Operating in line with FCA regulations and internal procedures CANDIDATE REQUIREMENTS Previous experience in a sales, telesales, or customer-facing sales role Proven experience of working to and exceeding sales targets Experience handling objections and closing sales Excellent customer service and communication skills IT literacy with experience using CRM systems Strong organisational skills and ability to manage a sales pipeline Experience working within an FCA-regulated environment Resilience and self-motivation, particularly when working remotely HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14310 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work remotely. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

This is an exciting opportunity for a Temporary Customer Service Advisor (Days & Nights) to provide exceptional service within the not for profit sector. This role based in Stockport requires a proactive and customer-focused individual to support clients effectively. Client Details The employer operates within the not for profit sector and is recognised for its commitment to delivering outstanding services to it's customers. Description As a Temporary Customer Service Advisor (Days & Nights) you will: Answering calls and handling call-centre type queries related to customer well-being. Providing compassionate and empathetic care to customers. Updating customer accounts within a CRM system. Ad-hoc duties as and when required. Profile To be successful in this role: Experience working within a customer service setting Can commit to an on-going temporary role with the view to go perm Confident on the phone and a positive demeanour Strong work ethic and a self-starter attitude. Team PlayerA Full UK Driving License is essential for the role & successful DBS check. Fully flexible is required for this as it does include different shifts on a 16 week rota which include days (06:00 - 16:00pm), (14:00pm - 22:30pm) and (22:00pm - 06:00am). Job Offer In return, our client can offer: Competitive hourly rate & weekly pay An opportunity to be made perm Immediate start after successful compliance checks Opportunities for professional development and growthPlease note we can only accept applications of candidates who do not need to serve notice

Service Advisor Franchised Motor Dealership - Stockport Area We are looking for an outstanding Service Advisor for our client's outstanding dealership in the Stockport area. Ideally you will have at least 1 years experience within an Automotive Service Advisor role. Perhaps more importantly, you must be really customer focused. The brand represented is highly prestigious and representatives of this brand must have similar values. The working rota is 8am to 5pm Monday to Friday with only 1 late night per week until 6pm. Every 3rd Saturday morning on a rota which is paid as overtime, so on top of your basic salary. The package is £33,600 basic (plus Saturday pay) with an OTE of £37,600. Over and above this, there are additional bonuses available, so the package is highly competitive. You will be working within a positive and vibrant team, in an environment that rivals any in the area. A full clean driving licence is required for this role. Please apply with a current CV and be able to take an initial call from us to run through the vacancy details, along with a quick vacancy suitability check. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

Role: Technical Operations Director Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas. * Embed a culture of operational excellence by implementing, maintaining, and mentoring teams on agreed technical and service standards. * Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance. Technical Standards & Governance * Define, document, and maintain robust technical standards across all service lines. * Lead governance initiatives to ensure alignment with industry best practice, regulatory frameworks, and client requirements. * Conduct regular audits and quality reviews to ensure compliance and identify improvement opportunities. * Act as a key stakeholder in approving and onboarding new technologies, ensuring they meet internal standards prior to adoption. Service Delivery & Client Engagement * Serve as an escalation point for complex L3 technical issues, guiding teams and reinforcing continuous skill development. * Participate in customer checkpoints to ensure service performance aligns with client expectations. * Work closely with account managers and client stakeholders as a trusted technical advisor, including supporting cyber security posture and compliance. * Support the Bid and Pre-Sales teams with technical insight, site assessments, and solution recommendations. Collaboration & Cross-Functional Support * Work with Group Solutions to ensure alignment on new products, implementation processes, and ongoing training requirements. * Collaborate with engineering, projects, and service delivery teams to embed standards into day-to-day operational workflows. * Partner with HR and leadership on recruitment of senior technical roles. * Provide guidance, leadership, and mentoring to technical teams to foster quality, accountability, and knowledge growth. Essential Skills & Experience * Significant experience in a senior technical or operational leadership role within an MSP or IT services organisation. * Strong technical background across Microsoft technologies, infrastructure, networking, cloud services, and cyber security. * Expert understanding of MSP toolsets including Datto RMM and Autotask PSA. * Demonstrable experience building and enforcing technical standards, service governance, and quality frameworks. * Excellent communication, stakeholder management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. Desirable Formal qualifications in IT service management, quality assurance, or related disciplines. Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). Strong ability to influence, coach, and drive meaningful change across technical and non-technical teams. TPBN1_UKTJ

Job Title – Patient Advisor Location - Manchester Trafford Centre Hours: Full time, 40 hours (must be flexible to work weekends) Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. It’s our Patient advisor's role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Senior Optical Advisor's should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike. Working in our Manchester clinics, your day to day responsibilities may vary however a typical day will involve the following duties: Building a strong relationship with our patients Performing diagnostic eye scans (full training will be provided) Confidently relaying patient information to the optometrist to ensure a smooth patient journey Maintaining patient records with accurate and up to date information Arranging affordable finance options to suit each individual patient Schedule patients’ consultations and surgeries with our optometrists and surgeons The successful candidate will: Be driven and passionate with a willingness to succeed Have excellent written and verbal communication skills Be able to demonstrate strong negotiation skills Be self-motivated to work with and without supervision Possess strong organisational skills Be commercially aware whilst providing world-class customer service If you believe you have the right skills and attributes for this role, we would love to hear from you. A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following: An industry leading salary plus excellent bonus potential State of the art, modern working environments 29 days annual leave Free Laser Eye Surgery and Intraocular Lens Surgery Free eye tests Discounted prescription eye wear and sunglasses Generous Optical Express friends and family discount scheme Ongoing training and development opportunities Pension scheme

Fresh Start for 2026 - Customer Service Advisor Manchester | City Centre (Hybrid - 2 days from home) £13.00 to £13.50 per hour + February 2026 Start Looking for a fresh start in the New Year? Ready to kick off 2026 in a role where you're genuinely valued, supported, and encouraged to grow? This is an exciting opportunity to join a friendly, people‑focused organisation that prides itself on delivering exceptional customer experiences. You'll be part of a team that cares about doing things the right way - for customers and for colleagues. The Opportunity You'll join a welcoming Customer Service team handling inbound calls, web chats, and emails, supporting customers with a wide range of queries. Every interaction is about listening, understanding, and providing clear, helpful guidance. This isn't a scripted or high‑pressure environment - it's a place where you're trusted to use your judgement, show empathy, and deliver service you can be proud of. Candidates with experience in contact centres, medical environments, logistics, or other busy operational roles tend to thrive here - but this experience is desired, not essential. If you're organised, calm under pressure, and great with people, you'll fit right in. What You'll Be Doing Handling inbound customer queries via phone, web chat, and email Providing clear, friendly, solutions‑focused support Managing a variety of customer requests with professionalism and care Supporting customers in sensitive or challenging situations with empathy Updating internal systems accurately and efficiently Working collaboratively with internal teams to resolve issues Identifying opportunities to improve processes and enhance the customer journey Salary & Bonus £13.00 to £13.50 per hour Additional discretionary company bonus scheme Working Pattern Monday - Friday, 9:00am - 6:30pm (1‑hour lunch) One Saturday every 3-4 weeks (9am-1pm) Shorter working week when a Saturday is worked Hybrid working - 2 days from home 37.5 hours per week Why Join? You'll be part of a supportive, people‑first culture where teamwork, wellbeing, and personal development truly matter. This is more than a job. It's a fresh start, real stability, and a chance to build your career in 2026. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Build Recruitment are recruiting on behalf of a leading Property Services provider for Customer Care Advisors to work on a temp/contract basis, with potentially a view to go permanent. The Advisor is responsible for managing the end-to-end workflow of FM-related issues reported by customers. This includes logging, allocating, and updating both planned and reactive service requests, coordinating with FM Operations teams and the contractor supply chain to ensure timely resolution. Operating within a 24/7/365 helpdesk environment, the FM Helpdesk Advisor contributes directly to the continuity and quality of service delivery. The role involves regular interaction with internal stakeholders and external suppliers, requiring a high level of responsiveness, accuracy, and customer service. Responsibilities include responding to phone calls and emails, recording service requests with precision, and escalating issues in line with established procedures. Experienced in the use of CAFM systems (preferably Concept) Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers. · Proven experience in managing supply chain/contractor performance · Competent in the use of Microsoft Office tools (Outlook, Word, Excel, PowerPoint etc.) Office 4 days a week and WFH on a friday

You will be expected to deliver outstanding customer service whilst placing orders via the phone for the customer base. I am currently working with a leading client who is looking for a number of experienced Customer Service Advisors to join the organisation at their Head Office on a temporary basis

Customer Service & Sales Advisors - Fixed Term Contract. We're recruiting for a client in Birchwood who is looking for Customer Service & Sales Advisors to join their team on a fixed-term contract. This is a fast-paced, inbound customer service role handling approximately 40-80 calls per day.

Responsibilities: Join our vibrant team as a Contact Centre Advisor! Your role will be pivotal in delivering outstanding customer service. Job Title: Contact Centre Advisor Location: St Philip's, Bristol Pay Rate: £12. All about you We're looking for enthusiastic candidates who: Have

The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones—you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish. We are looking for an experienced Customer Service Adv

This is a sales-through-service role, combining empathy with performance, where success means supporting customers with care and meeting clear goals. Call potential customers (no cold leads) helping them take the right next step. Overcome barriers with customers to achieve a first call resolution wh

CCP are delighted to be working with a well-established and growing brand based in Hampshire, who are looking to recruit a Fluent German Speaking Customer Service Advisor to support their rapidly expanding business. German Speaking Customer Service Advisor - 6-Month FTC Salary: £26,500 - £30,000 L

Customer Service Advisor - Newcastle/HybridDo you want a role where helping someone genuinely changes their day?Looking for work that feels meaningful, not just another queue of tasks?Ready for a role that offers a blend of home working with supportive time in the office?About the RoleAs a DMS Advis

Living Wage Employer) Location: Capgemini, Inverness or Nairn Hours: 35 hours per week, Monday to Friday, between 7am - 6pmManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, CapgeminiIn this role, you will be the first point of

Customer Service Advisor - Sheffield, S11 8HD Responsibilities Customer Service Advisor - Sheffield Monday-Friday, 08:45 – 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working

As we continue to grow, we are looking for a motivated Customer Service After Sales Advisor to join our team!. Customer Service After Sales Advisor. Step into the future with Strongdor, the cutting‑edge leader in steel door manufacturing! We’re celebrated for our premium products and exceptional

Customer Service Advisor - Sheffield, S11 8HD Responsibilities Customer Service Advisor - Sheffield Monday-Friday, 08:45 – 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working

The ideal candidate has a minimum of 2 years in customer service and a strong customer focus. A fast-growing company in Telematics and Insurtech is seeking a Customer Service Advisor in Salford. The role focuses on managing customer issues, ensuring professional experience, and requires problem-solv

Customer Service Advisor - Sheffield, S11 8HD Responsibilities Customer Service Advisor - Sheffield Monday-Friday, 08:45 – 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working

A leading equipment rental provider in the UK is seeking a Customer Service Advisor to join their team. In this role, you will manage customer interactions and relationships, ensuring a best-in-class service experience from the initial enquiry through to post-hire feedback. Your strong communication

Customer Service Advisor - Sheffield, S11 8HD Responsibilities Customer Service Advisor - Sheffield Monday-Friday, 08:45 – 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working

This role requires strong customer service skills and experience in the automotive industry is preferred. Responsibilities include greeting customers, booking services, and liaising with technicians. A temporary staffing agency is seeking a motivated Service Advisor for a busy dealership in South Yo

Customer Service Advisor - Sheffield, S11 8HD Responsibilities Customer Service Advisor - Sheffield Monday-Friday, 08:45 – 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working

Backed by smart tech, sharp minds, and a relentless focus on exceptional service, we're on a mission to make car finance simple, fast, and customer-first. Pre-qualified Customers? Absolutely!. All while guiding customers through one of life's biggest purchases - their next car.

Customer Service Advisor - Sheffield, S11 8HD Responsibilities Customer Service Advisor - Sheffield Monday-Friday, 08:45 – 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working

If you have a passion for driving growth, with fantastic communication skills and have the ability to work collaboratively in a fast-paced, team orientated, sales and customer service environment, then we want to hear from you!. High customer service standards. Customer Sales Advisor (Entry Level -