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You will be the first point of contact for any prospective clients, but more than that you’re a crucial part of the Sales team. You will be involved in the sales process, from contacting new clients, arranging viewings and finalising agreements. To assist in providing an outstanding service, we require an energetic Sales Executive. You’ll be based in our open plan, central London office, reporting to the Sales Director. We pay employees above the Living Wage requirements, and you’ll get a host of benefits listed below. You’ll be dealing with clients every day, so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as BCA’s Business Centre of the Year, featuring in the Sunday Times Top 100 Best Small Companies to Work For Top 100 for 7 consecutive years. We are also Investors In People accredited. If you can juggle tasks with a smile on your face and deliver great customer service then this role is for you. We have training available every year to help you grow in your role for you to progress further when opportunities become available. Key Responsibilities and Accountabilities: • Proactively sell serviced office space in the BE Office’s portfolio, • To have articulate, polite, and professional telephone manners at all times, • Meeting or exceeding Sales targets (Team Based & Individual), • Attend viewings of the office space, with potential clients and conducting these in a professional manner, • Provide reporting to agreed format and timescales, when and as required, • You will be the first point of contact for any prospective clients, arranging viewings and finalising agreements, • You will be pursuing warms leads generated through our website enquiries and our excellent relationships with both Commercial and online Brokers, • Important that you can build relationships with both Brokers, agents and your new clients, • A proven track record of selling to SME and corporate clients within a high-quality service and sales environment., • Working with department heads and centre teams to coordinate the move in of our client once the deal is complete, • Ability to work within a structured and successful sales environment, • Ownership of all 1-10 person new office sales. Conversion from enquiry to sale, • Outreach to our third-party agent and broker partners. Driving awareness of product through visits and events, availability levels and sales activity, • Work with Marketing to support our social media campaigns, • Daily management of your various KPI’s set out in place to drive new sales Role Related Development: • To support our Service Success Chain, • Local area and basic product knowledge, • Attend training to develop relevant knowledge and skills, • Training and development to help you progress not only in the company, but as a person too The above accountabilities are not exhaustive of your duties and may change over time. As the Business expands, gradual changes may occur and result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given. Personal Specification: Qualification and Education • Proficient in Word, Excel and Outlook – Essential, • Excellent telephone communication skills – Essential, • Face-to face customer services skills – Essential, • Full time position working business hours Monday to Friday – Essential, • Occasional irregular hours if required to meet business needs – Essential, • Flexibility to travel to different business centres, when required – Essential Company Benefits: • 20 days holiday (for your first year of employment) plus bank holidays, • Paid day off for your birthday, • Buy and Sell up to 3 days per holiday year, • Healthcare, • Dental Care, • Life Assurance, • Loyalty Service Rewards

Up to £95,000 | Hybrid Working | London About the Role We're seeking a Senior Loans Agency Operations professional to join our client’s team in a Vice President capacity working 2 days a week in the office and 3 from home. This is an exceptional opportunity for a strategic Loan Operations professional to support the Director of Loan Agency Administration, driving operational excellence across Corporate Banking loan portfolios in London and MEA regions. You'll play a pivotal leadership role in ensuring seamless day-to-day operations, managing a high-performing team, and driving continuous improvement initiatives to enhance processes, systems, and service delivery. Key Responsibilities Strategic Leadership & Team Management • Support the Director of Loan Agency Administration in delivering strategic objectives for the function, • Supervise and develop a team, ensuring adherence to processes, procedures, and quality standards, • As a member of the Leadership Team, drive consistency in operating standards across Operations, • Take an active lead in the Operations change strategy, demonstrating commitment through delivery, • Promote an inclusive, collaborative culture that breaks down silos and enhances team performance Operational Excellence & BAU Management • Ensure effective running of day-to-day loan agency operations, identifying operational issues and mitigating risk, • Oversee timely and accurate processing of drawdowns, rollovers, repayments, prepayments, guarantee bookings, transfers, new deals, and fees as Agent, • Process primary and secondary trades with accuracy and efficiency, • Monitor the group email inbox and ensure swift resolution of queries, • Ensure nostro outstandings are tightly controlled and reconciled, • Report delayed items, disputed amounts, and provide updates on outstanding investigations to the Director Stakeholder Management & Communication • Liaise with front office, lenders, and borrowers to ensure relevant approvals are obtained, • Communicate effectively with customers, relationship managers, and participant banks to ensure agency facilities are handled in accordance with loan agreements, • Maintain robust links with internal teams and demonstrate proactive problem-solving Process Improvement & Systems Enhancement • Ensure adherence to key performance indicators and Quality Assurance standards, • Work closely with technology teams to establish required system enhancements, • Drive prioritisation and plan/manage change initiatives for the function, • Assist with projects and ad hoc tasks that advance the capabilities and scope of the team, • Contribute to departmental reporting and internal controls preparation What We're Looking For Essential Qualifications & Experience • Demonstrable leadership experience in loan operations, • Detailed knowledge of loan products and comprehensive understanding of loan documentation, • Proven customer-centric career experience in banking or financial services, • Experience working as Loan Agent on syndicated facilities Key Skills & Competencies • Excellent organisational and time management abilities, • Outstanding communication skills for engaging with senior stakeholders, • Demonstrable ability to innovate, support change, and problem-solve effectively, • Collaborative nature with a track record of contributing to successful team performance, • Ability to work independently whilst maintaining robust team connections, • Proactive approach to identifying and resolving issues, • Strong proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams) Leadership Qualities • Proven ability to supervise teams and drive performance, • Strategic mindset with operational delivery focus, • Commitment to fostering an inclusive, high-performing culture, • Change management experience and ability to lead transformation initiatives What We Offer Competitive Package • Salary up to £95,000, • Hybrid working arrangement – 2 days a week in office & 3 working from home., • Leadership role within a global financial institution, • Opportunity to shape operational strategy and drive meaningful change Professional Development • Work alongside senior leadership in a strategic capacity, • Exposure to complex, high-value loan transactions across multiple jurisdictions, • Lead process improvement and technology enhancement initiatives, • Develop your leadership capabilities in a dynamic environment Additional Information Candidates must have the right to work in the UK without requiring sponsorship.

We are currently recruiting for 2 Positions : 1. Field Sales Regional Manager - South UK -, 2. Field Sales Regional Manager - North UK Background. Management of field sales reps. Sales - Training, Coaching & Performance Management experience essential. Player manager - you will be managing key accounts Travel - 3 to 4 days a week to conduct field visits , audits and key Account meetings . This is not a work from home role . FMCG OR RETAIL PHARAMCY/FIELD SALES/ RETAIL STORES MERCHAIDISING Territory: Regional - 1 x south - 1 x North Reference: KSP/COMB We are looking for a dynamic driven Field Sales - Regional Manager The role is primarily focused on managing a team in the field, driving sales, delivering continuously improved field standard and adhering to compliance and company operating procedures. This is a multifaceted role as such the individual Field Sales Regional Manager will be expected to liaise, report and support the Leadership team. Below outline some of the key accountabilities required for the role, however, we are a growing company and thus, not exhaustive • Lead, motivate and develop the team to deliver great store excellence and customer service, • Ensuring all compliance and best practice is delivered to the highest standards, • Auditing the field team, • Conducting Field Visits in line with the company expectations, • Deliver constructive feedback. Challenge bad practices, delivering feedback to Commercial Business Managers on poor performance and celebrate success, • To provide coaching support, training and onboarding of mew starters as required to the field team, • Building relationship with field team & customer, • Driving sales in the field teams, • Time Management, • Report completion and submission report, • Strong personal integrity with an ability to make clear judgments and influence change, • Travel Nationally with 3 to 4 days a week in the field., • Strong background in managing field Sales teams, • Interpersonal and influencing skills, able to develop and maintain strong working relationship, both field team and leadership team/ key stakeholders, • Confident self-starter able to manage their time plan own workload with minimum supervision, • An ability to work as a highly effective team player, able to collaborate with field team, customers, • Robust, determined, willing to go the extra mile to resolve issues, • Ability to cope with and resolve conflict and be confident in holding difficult situations, • Excellent personal presentation skills, • Fluent in English Language (bilingual will be advantageous), • Demonstrable Education up to 'GCSE' level, • Preferably, working knowledge of Field Sales B2B . You will need to demonstrate you can manage a Team of Sales Representatives in the field., • Confident in IT systems including Word, Excel, Email, • Basic Annual Salary, • End of Year Bonus, • OTE package- £40k to 45k, • Vehicle allowance, • Business Mobile phone & Laptop, • Auto Enrolment Pension after 3 months service, • 28 Days Annual Leave Including Bank Holidays, • Birthday Vouchers and Incentives Keystone People Limited are a specialist recruitment agent in the field of Sales and Account Management. With over 50 years combined recruitment experience, we understand the feelings that candidates may be experiencing and offer an informal approach to our recruitment process.

The Technical Presales Engineer at Teceze plays a pivotal role in designing, positioning, and articulating modern digital workplace solutions for clients across industries. This role combines technical expertise, consultative solutioning, and client engagement to help customers modernise their end-user environments through EUC modernization, Device-as-a-Service (DaaS), automation, and AI-driven employee experience platforms. You will collaborate closely with the sales, delivery, and engineering teams to build technically sound, cost-effective, and scalable solutions — covering device lifecycle management, ServiceNow workflows, smart lockers & vending automation, field support operations (FSO), TechBar setups, DEX analytics, and conversational AI agents. Key Responsibilities 1. Solution Design & Architecture • Lead technical presales efforts for EUC, DaaS, and Digital Workplace solutions., • Design device lifecycle management frameworks — from procurement to retirement (IMACD, asset management, patching, disposal)., • Architect DaaS models incorporating OEM/vendor ecosystems, cloud provisioning, and endpoint management tools (e.g., Intune, SCCM, Autopilot, JAMF)., • Create ServiceNow-based workflows for incident, request, change, and asset management processes., • Design and integrate smart locker and IT vending machine solutions for self-service device issuance and return., • Support TechBar and FSO (Field Support Operations) solution rollouts — defining capacity, technology stack, staffing, and user experience models., • Incorporate DEX (Digital Employee Experience) metrics and analytics tools (e.g., Nexthink, Lakeside, Aternity) into proposals., • Develop automation and AI agent use cases using chatbots, ServiceNow Virtual Agent, and custom LLM-based assistants for IT support automation. 2. Presales Engagement & Bid Support • Partner with account managers and solution architects to develop technical proposals, RFP/RFI responses, and customer presentations., • Conduct detailed requirements gathering sessions and translate business needs into technical solutions., • Demonstrate Teceze’s solution capabilities via POCs, demos, and workshops., • Build solution cost models, BoMs, and support effort estimates with delivery input., • Ensure proposed solutions align with client SLAs, scalability, security, and compliance requirements., • Participate in client pitches and provide technical leadership during bid defence sessions. 3. Technology Expertise & Demonstration • Stay current with EUC and workplace innovations — including automation platforms, AI agents, and DEX solutions., • Develop and maintain demo environments, showcase labs, and accelerators for device lifecycle and digital workplace automation., • Present technical roadmaps, migration paths, and modernization journeys to clients., • Benchmark Teceze’s offerings against competitors and articulate differentiators clearly. 4. Collaboration & Handover to Delivery • Work closely with delivery and engineering teams to ensure smooth project transitions., • Create technical design documentation (HLD, LLD) and assist during early implementation stages., • Validate that proposed solutions are deliverable within timelines and cost parameters., • Provide technical mentorship to delivery and field teams where required. 5. Automation, AI & Innovation • Lead design of AI and automation-enabled workplace support ecosystems, integrating chatbots, self-healing tools, and predictive analytics., • Recommend technologies to enhance operational efficiency and user experience (ServiceNow, Microsoft Copilot, Power Automate, UiPath, etc.)., • Define KPIs for AI-driven IT support (deflection rate, FCR, MTTR reduction, DEX improvement)., • High-quality technical solution documentation for proposals, • Accurate scoping and cost estimation for all presales engagements, • Positive customer feedback and technical win rate in bids, • Successful proof-of-concepts and pilot deployments, • Innovation input into Teceze’s EUC / DEX service portfolio Education • Bachelor’s degree in Computer Science, Information Technology, or related field, • ITIL Foundation (mandatory), • Microsoft Certified: Modern Desktop Administrator / Endpoint Manager / Intune, • ServiceNow Certified System Administrator or Implementation Specialist, • Certifications in DEX platforms (Nexthink, Aternity, etc.) preferred, • 6–10 years of experience in technical presales, solution architecture, or consulting within IT Infrastructure or EUC domains, • Proven experience designing and delivering device lifecycle management and DaaS solutions at scale, • Hands-on exposure to ServiceNow ITSM/ITOM, asset workflows, and integration, • Experience with smart locker / vending machine integrations for IT hardware logistics, • Knowledge of FSO / TechBar models, resource planning, and IT support automation, • Familiarity with DEX analytics, AI virtual agents, and automation in workplace support, • Ability to translate complex technical solutions into business value propositions, • Strong presentation and communication skills, especially for C-level and enterprise clients #teceze

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities • Act as the primary product interface between business and R&D teams to develop the self-built customer service workbench from concept to launch., • Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency., • Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent productivity and customer experience., • Streamline the consultation–quality inspection–review loop by eliminating system gaps and improving the automatic ticket routing rate., • Establish data-driven monitoring systems to measure tool efficiency, analyze user behavior, and optimize operational resource allocation., • Lead Intelligent Customer Service Planning, including Multi-language intent recognition Automated responsibility assignment, AI-driven knowledge recommendations, • Design and evolve intelligent routing mechanisms to dynamically allocate service agents based on user profiles, issue type, language, and history. Requirements • 5+ years of experience in customer service technology or product management with proven leadership in at least two systems (CRM, ticketing, or quality inspection platforms)., • Experience with AI-driven or intelligent customer service systems is highly preferred., • Strong understanding of customer service workflows and ability to identify operational pain points; familiarity with B2B/B2C tool design standards., • Skilled in data analysis tools (SQL, Excel, Tableau, etc.) with strong data-driven decision-making capabilities., • Experience managing cross-border or multilingual customer service processes (e.g., multi-time zone scheduling, localization)., • Excellent command of English (spoken and written); proficiency in additional languages is an advantage. If you’re passionate about building intelligent service tools that empower global customer experience teams, we’d love to hear from you.

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: • Respond to agent and client enquiries via telephone and in writing to agreed service standards., • Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers., • Liaise with the Underwriters to ensure that non-standard and complex queries are managed and resolved to the satisfaction of our customers., • Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position., • Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders., • Maximise subrogation and cost containment wherever possible, • Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service., • Prepare and interpret performance analysis reports., • Conduct audits of Third-Party Administrators (TPAs)., • Support the delivery and analysis of customer satisfaction surveys., • Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services., • Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: • Strong working knowledge of travel, personal accident, loss of licence and funeral insurance products., • Experience working within a regulated environment, with a clear understanding of first line compliance responsibilities., • Familiarity with FCA Consumer Duty principles and their practical application in service delivery., • Highly articulate and confident when dealing with people at all levels – clients, brokers, customers, and regulators., • Empathetic, flexible, and assertive customer management skills, especially in sensitive areas such as funeral services., • Strong organisational skills with the ability to prioritise workload to tight deadlines while maintaining attention to detail., • Strong numeric, IT, and analytical skills., • Self-motivated and able to work effectively both independently and as part of a team., • Proficient in Microsoft Office applications and comfortable with web-based technologies. By submitting your CV you confirm that you are agreeing to the ___ of Nexus Underwriting and consenting to Nexus Underwriting processing and holding your personal details.

HCLTech’s Microsoft Business Applications Practice (MBAP) is seeking a D365 CE (CCaaS & Customer Service AI) Solution Architect to join our award-winning and growing team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution including system design, data integration and migration. The D365 CE (CCaaS & Customer Service AI) Solution Architect carries the ultimate responsibility for meeting the customer requirements and completing the project. Role Summary We are looking for a Solution Architect with deep expertise in Dynamics 365 Customer Engagement, specializing in Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have a proven track record of architecting and delivering end-to-end service experiences that combine Copilot Service Workspace, omnichannel routing including channels: email, chat and voice, AI-driven agent assist, and telephony integration. You will lead the architecture and technical design of complex CCaaS implementations for enterprise clients, ensuring scalable, intelligent, and seamless customer engagement across all service channels. Key Responsibilities Strategic Solution Architecture • Own the end-to-end solution design for CCaaS implementations on Dynamics 365, covering customer service, omnichannel engagement with handoff to live agents from Copilot Studio bots, • , and AI capabilities., • Lead the design of the Copilot Service Workspace, configuring and extending for agent productivity and efficiency., • Architect solutions leveraging AI for Agent Assist, including real-time suggestions, knowledge surfacing, and context-aware automation., • Collaborate with HCLTech Architects to define the chatbot strategy using Copilot Studio., • Design AI for Supervisors including real-time dashboards, conversation intelligence, and sentiment analytics., • Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication Services) into Dynamics 365 via certified connectors or custom middleware., • Working with the Data Architect to define data strategy and architecture for interaction history, customer profile unification, and insights-driven routing., • Ensure robust governance across environments, security roles, compliance, and performance management. Technical Leadership • Collaborate with developers, functional consultants, and client architects to deliver scalable, supportable designs., • Review and approve solution documentation including architecture blueprints, integration specs, and API definitions., • Lead technical workshops and architecture governance boards with stakeholders and vendors., • Contribute to pre-sales solutioning, technical scoping, and effort estimation as required., • Able to help resolve design conflicts or business process decisions across streams., • Provide support to lead coordination of the various teams/workstreams to ensure team is not working in silos. Required Skills and Experience • 6+ years of experience in Dynamics 365 CE, and are up to date with Copilot Service and Omnichannel and have had recent experience here., • Proven experience delivering Contact Centre solutions with voice, chat, social, and third-party telephony integrations., • Strong command of Copilot Service Workspace configuration and extensibility (e.g., session templates, macros, app profiles)., • Expertise in AI-powered features: agent assist, conversation intelligence, call transcription, sentiment scoring., • Experience with Power Platform, including Power Automate, Power Apps, and Power Virtual Agents., • Solid knowledge of Azure components such as Azure Communication Services, Bot Framework, Logic Apps, Cognitive Services., • Understanding of DevOps practices, solution lifecycle, and CI/CD pipelines for D365 solutions., • Excellent communication skills with the ability to engage business and technical stakeholders alike. Desirable Qualifications • Microsoft Certified:, • Dynamics 365 Customer Service Functional Consultant Expert (MB-230), • Power Platform Solution Architect (PL-600), • Experience integrating with CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, Amazon Connect, or Twilio., • Exposure to Copilot for Service, Unified Routing, and Omnichannel Voice., • Familiarity with regulatory and compliance requirements around data privacy and call recording (e.g., GDPR, PCI-DSS). HCL Tech is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance

Required Background: Estate Management for an agency or developer About the Role We are seeking a proactive and detail-driven Estate Manager to join a highly respected, national PLC developer based in East London. This is an exciting opportunity to play a key role in the successful operation and management of our growing residential portfolio. You’ll work closely with our Head of Estate Management, overseeing managing agents, supporting estate handovers, and ensuring the smooth running of our developments for residents and stakeholders alike. Key Responsibilities • Monitor Managing Agent Performance, • Conduct regular site visits to assess standards and compliance., • Participate in quarterly reviews and presentations with managing agents., • Support annual performance audits to ensure service excellence., • Estate Reporting & Administration, • Produce accurate and timely Estate Management reports for the Head of Estate Management., • Support block handovers, ensuring all documentation and information is complete and accurate., • Health, Safety & Compliance, • Monitor and ensure completion of statutory inspections and record-keeping., • Oversee Health & Safety inspections, review action plans, and ensure timely resolution., • Financial Oversight, • Monitor the financial “health” of service charge funds, including arrears and capital expenditure., • Review service charge budgets and accounts prior to final approval., • Customer & Stakeholder Management, • Manage and process applications for customer consents efficiently., • Collaborate with Sales, Build, and Customer Service teams to ensure cohesive estate delivery and management., • General Support, • Provide assistance with all other duties as required by the Head of Estate Management. About You • Experience in Estate or Property Management (developer, managing agent, or client-side)., • Strong understanding of service charge management, health & safety compliance, and leasehold legislation., • Excellent communication, organisational, and stakeholder management skills., • Proactive approach with strong attention to detail and ability to work independently., • Ideally IRPM or RICS qualified (or working towards). Ref:4021JR

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future. Your Impact • Respond to user-reported issues in adherence to established Service Level Agreements, • Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions, • Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise, • Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix, • Provide timely feedback into the development process on customer-reported product problems, • Document actions to effectively communicate information internally and to customers, • Facilitate root cause investigations and manage the implementation of corrective and preventative measures Qualifications • Previous experience with Endpoint Security software is required, • SIEM experience, including -, • Deep understanding of how SIEMs works, • Experience in creating custom collections and data parsing, • Experience in creating complex correlation rules, reports and dashboard, • Experience in integration and implementation of SIEMs, • Experience working with EDR tools, • Experience with strong communication and customer service skills, • Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols, • Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging), • 4+ years of experience as a Support Engineer, • Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction., • Excellent written and verbal communication skills, • Strong customer advocacy skills and experience, ability to work in difficult customer situations, • Knowledge of Cloud infrastructure a plus, • Experience in incident response a plus, • Experience with scripting a plus The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $xxx/yr - $xxx/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found ___. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Greek speaking Customer Service Agent Location: Work From Home Type: Temporary – Ongoing for a year Hours: Monday - Friday Pay: £13. Weekly pay Our client are looking to recruit Customer Service Agents for their exciting new campaign. Daily Duties Managing the relationship and brie

Sales Agent – consultant 📍 Romford | 💷 £24,525 + Bonuses & Uncapped Commission Are you ready to turn your passion for customer service into a rewarding career? They are now seeking driven, customer-focused Sales Agents to join their growing team.

Founded in 1994 deep in London Soho’s underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and our playfulness. Our Sales Assistants (or Agents) remain inspired by our roots and revel in pushing the boundaries of the ordinary while delivering the highest level of customer service to our clients. We are currently recruiting for a friendly and confident full time Sales Assistant (38hrs) in our Selfridges concession and become one of our Agent Provocateur Agents. As an Agent Provocateur Sales Assistant, you will be responsible for delivering impeccable client service, supporting day to day operation of our Selfridges concession and act as an ambassador of our brand. As an Agent Provocateur Sales Assistant you will: • Have previous experience working as a Sales Assistant for premium/luxury brands, • Be a positive, proactive and outgoing person, • Understand one-on-one client service and clienteling, • Have a real passion for lingerie and be able to communicate confidently with our clients, • Earn extra with our generous commission scheme

The Customer Service Agent delivers support to customers across our product portfolio, resolving queries and ensuring that the service provided is exemplary. All our Customer Service Agents are brand ambassadors for our financial products and aim to satisfy customer queries within their first point

Freelance Account Helpdesk Agent. IWG currently has openings for the “Account Helpdesk Agents” working within our Customer Service Team. As an Account Helpdesk Agent you play a key role in ensuring our Customers have a Great Day at Work - everyday - by carrying out the below tasks.

Experience in a helpdesk, IT support, or customer service tech role. Familiarity with remote desktop tools and helpdesk software. Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed.

To succeed in the role of Customer Sales Agent, you will need the following qualities and skills:. Reporting to the Customer Sales Manager, you can expect your working day to include the following:. To be fully conversant with the facilities, service, and special promotions offered by the hotel and

Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager. Handle incoming calls for both sales and service calls. Generate sales through understanding customer needs and creating desire.

Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI-enhanced helpdesk for human support. Intercom values diversity and is committed to a policy of Equal Employm

Interim Head of Product for Customer Care. Agent Experience and Customer Contact as a Service (CCaaS), and Customer Self-Service Experience. Owning and refining the global strategy and roadmap for Customer Care products.

Customer Care Agent - French Speaker. Update all system notes at the end of the customer interaction, ensuring they meet the customer service centre's required standards. We are recruiting a Customer Care Agent who is a fluent French speaker based in our London, Regent Street office.

Guest Service Agent (Part Time). Join the Front office team & Food & Beverage team to deliver an excellent guests experience. Take and deliver food and drinks orders, demonstrating exceptional levels of customer service.

You will engage confidently with our customers, delivering excellent customer service and leaving every customer feel like they’ve spoken with a true ambassador of the brand. We are looking for enthusiastic and well‑motivated team members to join our Customer Support Team as Sales and Customer S

Leading the way in Customer Interaction & process management, Konecta is an international outsourced customer service provider with 130 000+ staff worldwide and present in 24+ countries in EMEA and Americas. Job Title: Customer Service Agent (blended). As a Customer Service Agent, you will be the fi

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, which provides AI enhanced support for more complex or high-touch queries that require a human agent

Experience in collections, customer service, financial support, or call centre environments. Collections Agent - Financial Services 27,500- 30,000 Wolverhampton Hybrid Working. Are you experienced in customer service or collections and looking to grow your career in financial services?.

Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. Experience in a helpdesk, IT support, or customer service tech role. Familiarity with remote desktop tools and helpdesk software.

We’re now looking for a Sales Agent who leads by example, inspires team spirit, and drives high performance — all while putting exceptional customer service at the heart of everything they do.

We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Customer Assi

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you’ve been waiting for.We’ve supported some of the lar

IWG currently has openings for “Account Helpdesk Agents” working within our Customer Service Team. As an Account Helpdesk Agent you play a key role in ensuring our Customers have a Great Day at Work – everyday – by carrying out the below tasks. Meet agreed SLA’s – regardless of support r

Customer Success Manager, High Touch. Our AI agent Fin enables always-on, excellent customer service and can be combined with our Helpdesk to form the Intercom Customer Service Suite, providing AI‑enhanced support for complex or high‑touch queries that require a human agent.

As a Customer Service Agent, you will handle a variety of customer interactions, including answering policy inquiries, assisting with the admin and the contact with customers by email and phone as part of our award-winning service, and resolving issues. If you are passionate about helping others, po

Urgent temp role for around 6 weeks.Can you work in fast paced environment? Do you have amazing Customer Service Skills?.I have a wonderful opportunity to work as a reservations agent for a very well recognised London Restaurant – assisting with the run up to the very busy Xmas period.Taking booki

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer ex

Previous experience in telesales, customer service, or student recruitment preferred. As a Telesales Agent (Student Recruitment), your main responsibility will be to contact prospective students who have expressed interest in our partner institutions or our own courses.

Right Now Group are looking for a Customer Service Export Agent to work with our client, they are a leading company in the logistics and freight handling sector. We are seeking a dedicated and customer focused individual to join their team as a Customer Service Agent. As a Customer Service Export Ag

Customer Service Agent – Flexible Living Support | The Flex | London, UK. Share local recommendations and support guest enjoyment.

You, an Italian speaking Customer Service Representative, will be the first point of contact in the after sales process for customers. Experience in an Italian speaking Customer Service position. You will be expected to have excellent customer relationship and communication skills and can engage wit

You will take and deliver food and drinks orders, demonstrate exceptional levels of customer service, and create memorable experiences for our guests and colleagues. Guest Service Agent (Part Time) (Job Number: HOT0C0VX). You will join the Front Office team & Food & Beverage team to deliver an excel

Responding to all customer enquiries and building strong relationships with existing customers. Booking Email jobs in our system and replying to all customers in a timely and professional manner. Processing customer orders accurately.

As a Reservation Agent you will contribute to delivering exceptional customer service, ensuring guest comfort and satisfaction in a polite and professional manner. You will ensure all reservations are recorded and confirmed in line with company policy, be responsible for cross selling and upselling

To host our customer airline passengers and to exercise flexibility to deliver a personalised and outstanding service. The role of the Customer Service Agent is multi-skilled to allow flexibility in the operation. The role covers all front of house, customer service above the wing tasks to ensure a

Customer Service Agent## Onepilot is hiring!## Job Description* As a Onepilot agent, you’re in charge of helping our clients’ consumers with their problems* After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them.

Healix Group is recruiting an International Customer Service Coordinator (Assistant Coordinator) to join our Medical Assistance Team based in Esher, Surrey, UK. As an Assistance Coordinator, you will deliver excellent customer service in a fast‑paced, diverse team. Passionate about customer servic

If you’re worked in any of the following roles you will have the skills set we’re looking for: Call Centre Sales Agent, Telesales Executive, Inbound Sales Advisor, Outbound Sales Representative, Customer Service & Sales Representative, Inside Sales Executive, Sales Support Agent, Telemarketing E

Job Openings Content Moderator / Customer Service Agent with Italian - Portugal (on-site). About the job Content Moderator / Customer Service Agent with Italian - Portugal (on-site). We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site).

Proven customer service excellence - background in customer‑facing roles, preferably in hospitality, retail, or transportation. Ready to take off? If you're passionate about customer service, thrive in flexible working environments, and want to build a career in the exciting world of aviation, we

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Customer Service Representative Agent experience is not necessary, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home remotely., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • £55-£120 (per 1 hour session) This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a customer service representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.