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Rocket Science Group is a co-development game studio specialising in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles. We have teams in Europe and North America and work in partnership with the game industry’s top creators. About the Role: We’re looking for a Developer Support Technician to join our team as we build out a new team to support a new product offering. This is a critical role responsible for the day-to-day operations in our Mission Control Centre (MCC), the nerve centre for our Live Operations function. You will join a new team executing our 24/7/365 Monitoring and Incident Management processes and keeping our customer’s games operating flawlessly. We have recently taken responsibility for Unity’s Multiplay game server hosting solution. Initially, you’ll be focused on supporting the migration of existing customers and ensuring their technical solution is performing flawlessly. This is a Remote role based in South Wales. Please note we have an office in Cardiff City Centre so you will need to be flexible to come in from time to time. The role will consist of 4 x 10 hour night shifts with 3 days off per week including some weekend working, Salary: £30,000 - £35,000 + (£3,750 shift allowance) dependant on experience and skills. What You’ll Do: Operations: Daily operations of the MCC, including monitoring live services, managing incident response, and ensuring optimal performance across all platforms. Technical Support: Be responsible for customer requests and tickets within committed SLA response times, whilst delivering outstanding customer experience with clear and effective interpersonal communication. Develop Processes: Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime and impact on the player experience. Diagnose and troubleshoot issues: Utilise monitoring tools to identify root causes efficiently, perform basic debugging to restore backend services quickly during incidents. Player Operations: Operating our customer’s games on their behalf. This could include chat moderation, restoring in-game items, appeals against player suspensions, player support and more. What We Value: Customer First Approach: You will have experience in a customer facing role and put customer experience first in all interactions. Problem-Solving: The ability to think clearly and make decisive actions in high-stress situations, with a strong analytical mindset. Proactive Mindset: A commitment to proactive monitoring and resolution of issues before they become more serious. Technical Proficiency: Demonstrated capability in essential technical tasks, including (but not limited to) connecting to and diagnosing server faults, performing basic network debugging, and familiarity with scripting for automation and troubleshooting. You May Also Have: Experience in video game live operations, with backend systems and game server management. Experience working in a NOC or technical support environment, with an understanding of incident response protocols and service level agreements (SLAs) Familiarity with data and analytics platforms used for reporting on operational performance. Familiarity with help desk/ticketing software (e.g., Zendesk, Pylon, Jira). Experience writing technical documentation and runbooks. What We Can Offer: Remote Working: This role can be based fully from home and we will provide all equipment you need. Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including: Private Pension via Salary Sacrifice Optional Private Medical, Dental, and Vision Coverage Enhanced Annual Leave Annual Research Credit: We always encourage personal growth, so we provide all of our team members with an annual credit to further enhance your skills! Professional Development: We offer biannual reviews, as well as opportunities to collaborate across disciplines, internal tech talks, and the chance to learn from specialists with backgrounds from across the games and software development industries. Family Friendly: We understand the importance of family, which is why we offer 6 weeks full of Maternity, Paternity, and Adoption Leave to support you during this exciting time! A Friendly Note from the Recruitment Team: Let us do the work for you: Even if your profile isn't an exact match for all of the qualifications listed above, we still want you to apply. Our team members come from a variety of different industries, not all of which are immediately relevant to game or software development, and we welcome all candidates of similarly varied backgrounds, communities, and identities. Rocket Science is an equal opportunity employer and is committed to providing a worry-free workplace void of discrimination or harassment. Rocket Scientists are expected to foster and champion an environment in which everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Rocket Science does not accept unsolicited résumés from recruiters, employment agencies, or staffing firms. #li-remote

Picture a role where your Engineering skills shape every operational moment.... K.A.G. Recruitment is partnering exclusively with a premier client in Burton to find an exceptional Night Shift Engineer. As an integral member of the Engineering Team, you will ensure the best performance and dependability of Manufacturing equipment, contributing to both safety and efficiency across all site assets. Role: Night Shift Engineer Location: Burton Salary: £49.000 plus shift allowance Shifts : 18.00 - 06.00 - 3 on 3 Off Your Role: Your mission is to combine hands-on Maintenance expertise, in-depth equipment knowledge, and robust communication skills to ensure the reliability and availability of all site assets. You will be at the forefront of improving plant performance and fostering a culture of professional engineering and proactive improvement. What You'll Do: Service and repair equipment, mechanical and electrical, fitting spares and carrying out quality inspections across the facility, planned preventative maintenance. Check and calibrate instruments to ensure they are accurate. Respond to machine/equipment breakdowns immediately. Implement improvement projects and track in terms of delivery, timeliness and cost. Ensure timely repair of simple breakdowns, assist with root cause identification and solutions put in place to prevent repeated failures. Ensure health, safety, quality and environmental good engineering practice standards are maintained. Comply with all factory standards & procedures. Accurately complete all engineering-related paperwork & documentation for all projects and activities. Who You Are: A seasoned Engineer with hands-on experience, ideally within the Food Manufacturing sector, supported by qualifications in Mechanical/Electrical fields (BTEC or similar) Skilled in diagnosing and resolving a variety of equipment issues, with a broad knowledge of Hydraulics, Pneumatics, Mechanical, and Electrical. A staunch advocate for safety, experienced in risk assessment and managing safe working practices, particularly with high-hazard equipment. An outstanding communicator and leader who can prioritise effectively in fast-paced environments and elevate the technical skills of others. Desirable: Refrigeration/ Steam Boiler Experience Knowledge of statutory compliance, especially in high-risk utilities, and adept at using CMMS/ Shire Qualifications: Demonstrated technical expertise: Modern Apprenticeship in Electrical/Mechanical Engineering, NVQ Level 3, HNC, or similar. Certified in 17th/ 18th Edition Wiring Regulations and Basic Food Hygiene. Your Impact: You embody health & safety, demonstrating the company's core values with unstoppable positivity. Always customer-focused, ready to assist and guide. Join a Company Recognised for Its Commitment to Excellence and Quality. Apply now through K.A.G. Recruitment and begin your transformative journey! TPBN1_UKTJ