Mobile Support Coordinator
20 days ago
Burnley
Salary: 23809.50 Location: Nelson Working Hours: Monday to Friday 8:30/9:00 - 5:00/5:30 (37.5 hours) Responsibilities: • Act as support services for daisy CS teams mainly acting as liaisons between daisy supply partners and third parties, • Checking orders to ensure processing / completion and no errors or issues highlighting when needed., • Ensure all updates and queries are sufficiently responded to within SLA., • Assist in maintaining & building on the relationships between Daisy and suppliers as well as other third party partners., • Manage and timely dispatch BBDR requests / connections., • Accurately place stock orders for DEP devices where required and enrol with supplier MDM enrolments (knox/zero touch) timely completed when required., • Accurately record mobile returns and RMA requests with suppliers directly and through third parties., • Book collections and report on repair progress of customer devices when requested with accurate & timely billing when required., • Review stock usage and backorders placing stock orders with suppliers as required., • Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet., • Periodically review Daisy Security Policies centrally hosted on the Intranet - to ensure full compliance with current legal regulatory and company requirements., • If you are a Manager of staff you must ensure: your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet; the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team., • Carry out any ad hoc assignments as and when required., • To be compliant with health and safety company policy and legislation Qualifications : • Strong sense of urgency in meeting customer needs, • Very strong personal communication skills must have the ability to work well with all levels within the organisation as well as externally with suppliers, • Must be a self-starter who assertively takes on challenging responsibilities and holds self ultimately accountable for results and performance, • Must be detail-oriented and self-motivated, • Have the ability to deal with people in a manner which shows sensitivity tact and professionalism, • Computer literacy, • Experience of working in a busy processing team, • Mobile handset knowledge would be beneficial, • Experience of building cross-functional relationships Additional Information : What are the benefits of working at Daisy Our ethos is simple: the more you put in the more you get out. Here are some of the benefits that we offer • 25 days holidays plus bank holidays and an additional day for each year of service up to 30 days!, • Holiday purchase scheme, • 500 referral scheme bonus, • Professional development to help you achieve your personal goals, • Eye care vouchers available and discounted Medicash membership, • Sim deals for you and your family/friends, • Access to discounts and savings at more than 1200 retailers, • An additional day off on your birthday or if youre getting married #LI-Onsite Remote Work : No Employment Type : Full-time Key Skills Time Management,Developmental Disabilities Experience,Intake Experience,Mediation Experience,Microsoft Outlook,Customer Support,Case Management,Medical Terminology,Alternative dispute resolution,Child Protective Services,Social Work,Word Processing Department / Functional Area: Operations Experience: years Vacancy: 1