JOB TODAY logo

Customer service roles jobs in ManchesterCreate job alerts

  • Veterinary Receptionist
    Veterinary Receptionist
    2 days ago
    £27000–£27500 yearly
    Full-time
    Trafford Park, Stretford

    Pay: £27,000.00-£27,500.00 per year Job Description: Experienced veterinary receptionist wanted for independent mobile vet clinic - work from Trafford Park office – full time Are you looking for something a little different from the norm? We are a mobile small animal veterinary clinic based from south Manchester - covering the local area offering consultations, vaccinations and surgery on the client’s doorstep. We’re seeking a friendly, reliable and organized receptionist to join our team. As the first point of contact for our clients, the receptionist plays a crucial role in providing exceptional customer service and ensuring the smooth operation of our practice. We’re seeking a full time receptionist (4 x 10 hour days). Work is carried out from our central office in Trafford Park and would entail answering customer queries over the phone, email and social media, receiving deliveries and admin work. Very occasionally clients may visit to collect medications or ashes. This means a less stressful workload as you are not having to deal with answering the phone and with face to face customers at the same time. It does however mean you will be on your own for the majority of the time as we are out visiting clients, so you must be self motivated to keep working to a high standard with minimal supervision. We want to offer the best customer service possible. We aim to offer high quality veterinary care while keeping the stress for our patients to an absolute minimum. We can offer reduced stress and a supportive work environment, a competitive salary, starting from £27k for four 10 hour days/week, 5 weeks holidays, and employee discounts on treatment/food. Depending on the number of applicants we may not be able to respond to all applicants individually. Experience • Previous veterinary reception or administrative experience is essential, demonstrating familiarity with clinic workflows and client interactions, • Strong organizational skills with the ability to multitask, • Excellent communication skills, both verbal and written, to engage confidently with clients and team members, • A compassionate attitude towards animals and pet owners, coupled with a proactive approach to problem-solving This role offers an exciting opportunity to be part of a dedicated mobile veterinary team committed to delivering compassionate pet care. If you’re energetic, detail-oriented, and eager to contribute to a supportive environment where animals come first, we’d love to hear from you! Benefits: • Casual dress, • Free parking, • On-site parking Experience: • Veterinary Reception: 3 years (required) Work Location: In person

    No experience
    Easy apply
  • Waiter/Waitress
    Waiter/Waitress
    3 days ago
    Full-time
    Manchester

    Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger with one simple dream: changing people's lives with pizza. In the UK & Ireland, that dream lives in 9 restaurants across 4 cities: Gloria, Ave Mario, Circolo Popolare, Barbarella, Carlotta and Jacuzzi in London, Circolo Popolare in Manchester, La Bellezza in Birmingham, and Gloria in Dublin. Every plate is 100% homemade, every space is jaw-dropping, and every table gets a huge smile at a fair price. We believe hospitality is a real career, and we're on the hunt for talents ready to grow with us and bring their own crazy love for Italian food to the Squadra. We're now looking for a passionate Waiter/Waitress to join our team! Your Mission As part of the Big Mamma Floor team, your mission will be to: • Take care of all guests in your section, following the steps of service, providing recommendations, upselling and processing payments, • Master our menu, including dishes, wines and cocktails, • Open and close your section of the floor with professionalism, • Maintain cleanliness, organisation and health & safety standards across the floor, • Support your colleagues during service and contribute to a positive, high-energy environment, • Create memorable moments for our guests with a warm, friendly and professional attitude About You The ideal candidate can demonstrate: • Passion for Italian food and excellent customer service, • High energy, proactive attitude and team spirit, • Strong communication skills and previous experience as a waiter/waitress in a busy restaurant, • Flexible availability, including evenings and weekends Our offer to you • Permanent, full-time role: 12.71 basic pay + 15% of the service charge you generate in your section + 1 tronc point per hour, • Daily staff meals served family-style, • 15% employee discount in all UK & Ireland restaurants, • £500 referral bonus for recommending a friend, T&Cs apply, • Mental health & wellbeing support, • Earned Wage Access - unlock your pay between paydays, • Regular training & career growth opportunities, • International mobility with opportunities to work across the group Big Mamma Ltd is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate based on age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law. #joinbigmammauki

    Easy apply
  • F&B Manager
    F&B Manager
    4 days ago
    Full-time
    Manchester

    Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. The role. To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. The Food & Beverage Manager will ensure a high standard of service and customer satisfaction while maximising profitability. They manage F&B employees, time & attendance, budgets, service delivery and quality control, playing a key role in the overall guest experience. What it looks like. Ensure seamless daily operations, balancing efficiency with high service standards. Oversee guest satisfaction - seek feedback and implement satisfaction systems to continuously improve service delivery. Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded. Drive cost efficiency across all departments while maintaining quality and service standards. Inspire, coach, and develop a high-performing team. Champion a culture of accountability, empowerment, and continuous improvement. What you'll need. Experience with financial management and budget controls is useful for managing costs and ensuring profitability. Advanced knowledge of food and beverage systems and service delivery. Hospitality experience at a busy property Relevant experience in food and beverage management, with a minimum of 2 years in a similar role. An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired. Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software. Values you’ll share; Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas Recognition of humanity in yourself and others to learn fast, evolve and grow When and Where? We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. Set in a 19th Century cotton factory, every area – from the beautiful Conservatory Bar to the spacious co-working lounge – celebrates the building’s quirks and features. There’s also a packed calendar of events, pop-ups and fitness classes for you to join in with, if you fancy. And if you’re heading out, you’re just minutes from the city’s best bars, shops and nightlife. Settle in, and see Manchester differently About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, Cove and SACO – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit Diversity, Equity, and Inclusion Statement edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.

    No experience
    Easy apply
  • Sales Assistant
    Sales Assistant
    1 month ago
    £25–£40 hourly
    Full-time
    Manchester

    Lee Beamer Property Rentals The Role Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player and manager who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in? If so, we have an exciting opportunity for ==Customer== ==Services== ==Assistants== to join our ==Customer== ==Services== team. At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing ==services==, support and resettlement. What you’ll be doing The ==Customer== ==Services== ==Assistant== will deliver an efficient and effective multi-channel ==customer== ==service== experience by: • Handling ==customer== enquiries via telephone., • Responding to emails in a professional and timely manner., • Assisting ==customers== through web chat ==services==., • Managing written correspondence and providing accurate information and advice., • Resolving enquiries at the first point of contact wherever possible, ensuring a high standard of ==customer== ==service==. What you’ll bring Blend essential experience and behaviours: • Be a confident and capable communicator, not fazed by difficult situations, • Be able to build trusting, professional relationships and have a high level of resilience., • Take an asset-based approach to empowering people to develop their skills, strengths and talents., • Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,, • Understand or learn about community resources and organisations that can help our clients Working Arrangements • This is a hybrid position based in Bolton, with full time hours - 35 hours per week worked over five days, Monday to Friday., • The postholder must be able to travel and work within Bolton. Our Offer In return, we offer a competitive and supportive benefits package, including: • 26 days annual leave plus bank holidays, increasing to 31 days, • Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support), • Matched pension scheme up to 6% (with salary sacrifice option), • Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay, • Occupational sick pay, • Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support, • Paid volunteering days, • Cycle to Work Scheme, • Discounted private medical insurance, • Support to learn, broaden your skills and develop your career, • A fun and inclusive work culture where individual differences are valued and championed.

    Immediate start!
    No experience
    Easy apply
  • Restaurant General Manager
    Restaurant General Manager
    1 month ago
    £36000–£40000 yearly
    Full-time
    Trafford Park, Stretford

    General Manager – Basrah Lounge Job Type: Full-time Schedule: Flexible hours, including evenings, weekends and bank holidays Basrah Lounge is looking for an experienced, confident and hands-on General Manager to oversee the daily operation of our busy restaurant and lounge. The successful candidate will be responsible for leading the team, maintaining excellent customer service, managing staff performance and ensuring the venue operates smoothly, efficiently and to a consistently high standard. Key Responsibilities • Oversee the day-to-day running of the restaurant and lounge, • Lead, support and motivate front-of-house, bar and kitchen teams, • Create and manage weekly staff rotas using the Deputy app, • Monitor employee attendance, lateness, breaks, availability and working hours, • Approve timesheets and ensure staff hours are recorded accurately, • Ensure each shift is appropriately staffed according to business needs, • Recruit, train and onboard new employees, • Conduct staff meetings, performance reviews and disciplinary procedures when required, • Set clear expectations and ensure all team members follow company policies, • Maintain excellent standards of customer service, • Handle customer enquiries, complaints and special requests professionally, • Oversee table bookings, events and busy service periods, • Monitor stock levels and coordinate ordering with suppliers, • Reduce unnecessary waste and control operational costs, • Oversee cash handling, tills, end-of-day reports and banking procedures, • Monitor sales performance and help achieve business targets, • Ensure the venue remains clean, organised and presentable, • Carry out regular checks of the restaurant, kitchen, toilets and customer areas, • Ensure compliance with food hygiene, health and safety, licensing and fire-safety requirements, • Work closely with the owners and provide regular updates on staffing, sales, customer feedback and operational issues, • Step in and support the team during busy periods when required, • Identify ways to improve service, efficiency and the overall customer experience Skills and Experience • Previous experience as a General Manager, Restaurant Manager or in a similar senior hospitality role, • Strong leadership and people-management skills, • Experience creating rotas and managing staff through Deputy or a similar workforce-management system, • Excellent communication and customer-service skills, • Confident handling complaints and resolving problems calmly, • Good understanding of stock control, labour costs, cash handling and sales targets, • Knowledge of food hygiene, health and safety and licensing requirements, • Highly organised, reliable and able to work under pressure, • Comfortable managing a busy restaurant and lounge environment, • Flexible availability, including evenings, weekends and bank holidays, • A hands-on management style and willingness to support all areas of the business What We Offer • A senior leadership position within a growing hospitality business, • A friendly and lively working environment, • The opportunity to make a genuine impact on the venue’s performance, • Competitive salary based on experience, • Staff benefits and additional incentives to be discussed If you are an experienced hospitality manager with strong leadership skills and a passion for providing excellent customer experiences, we would love to hear from you. Please apply with your CV and a short explanation of your relevant management experience.

    Immediate start!
    Easy apply
  • Restaurant Manager
    Restaurant Manager
    1 month ago
    £12.75–£14 hourly
    Full-time
    Manchester

    Position Overview The Head of Operations is a senior leadership role responsible for overseeing, managing, and optimising all operational aspects of the Company. This role ensures the smooth running of the business from pre‑launch through day‑to‑day operations, driving efficiency, consistency, and growth. The Head of Operations will work closely with the founders and management team to build strong operational foundations and deliver an exceptional customer experience. Key Responsibilities Operational Leadership • Oversee all operational activities of the business, ensuring efficiency, quality, and compliance., • Develop, implement, and continuously improve operational systems, processes, and procedures., • Lead operational planning for business launch and ongoing growth. Project & Launch Management • Manage end‑to‑end project timelines for restaurant setup, launch preparation, and expansion activities., • Coordinate with internal teams and external partners to ensure all operational milestones are achieved. Supplier & Procurement Management • Source, evaluate, and negotiate with suppliers for food, equipment, and services., • Build strong supplier relationships and ensure consistent supply chain performance., • Monitor cost control, quality standards, and delivery reliability. Staffing & HR Operations • Lead recruitment for all operational roles, including kitchen, front‑of‑house, and support staff., • Oversee staff onboarding, training, scheduling, and performance management., • Ensure compliance with UK employment law, health & safety regulations, and company policies. Daily Operational Management • Manage day‑to‑day restaurant operations to ensure smooth service delivery., • Monitor operational KPIs including labour cost, food cost, customer satisfaction, and productivity., • Identify operational issues and implement effective solutions promptly. Business Growth & Strategy • Support strategic planning for future branches, catering services, or brand expansion., • Analyse operational performance and recommend improvements to enhance profitability and efficiency., • Undertake any additional reasonable duties required for the successful operation and growth of the Company. Employment Terms (to be detailed in the employment contract) Upon commencement of trading, the Head of Operations will be employed under a separate employment contract outlining: • Working hours, • Salary and benefits, • Holiday entitlement, • Notice period, • Disciplinary and grievance procedures, • Pension obligations, • All other applicable employment terms in accordance with UK employment law Candidate Requirements Essential • Proven experience in restaurant operations management (multi‑site or single‑site)., • Strong leadership, organisational, and communication skills., • Experience in supplier management, recruitment, and operational planning., • Ability to build systems, processes, and teams from the ground up., • Strong understanding of UK hospitality regulations and compliance. Desirable • Experience in Middle Eastern / Arabic cuisine or culturally‑specific restaurant operations., • Pre‑opening or launch experience., • Project management experience.

    No experience
    Easy apply
  • Technical Manager
    Technical Manager
    2 months ago
    £50000–£55000 yearly
    Full-time
    Trafford Park, Stretford

    APPLY HERE: ​Job title: Technical Manager (Maternity Cover) Contract type: FTC (9 to 12 months) Salary: £50,000 - £55,000 (depending on experience) Location: Trafford Park, Manchester ​Working Hours: 40 hours per week, Monday to Friday, 7am to 4pm ​ About us: At Rondanini, we’re passionate about creating exceptional food. While our roots are proudly Italian, our reach now goes far beyond – offering a diverse and innovative range of products tailored to today’s ever-evolving tastes. As part of the wider Vita Food Group, we develop, produce and deliver high-quality food to retailers, restaurants and foodservice customers across the UK and beyond. ​ The Role: We’re looking for an experienced Technical Manager to lead food safety and quality at our food manufacturing site. You’ll take ownership of the Quality Management System, maintain BRC certification, and drive continuous improvement in all technical standards. Working closely with the senior management team, you’ll ensure our products and processes consistently meet the highest standards of food safety, quality, and compliance. ​ What You Will Be Doing: • ​Manage and maintain the Quality Management System to ensure the full implementation and compliance of the requirements are met., • Maintain site BRC certification and lead in external site visits, and audits., • Oversee HACCP, TACCP, and VACCP systems, ensuring robust food safety controls and risk management., • Lead investigations into non-conformances and quality issues, implementing effective corrective actions., • Foster a strong quality culture, supporting and developing technical and production teams., • Support Technical and Production staff through effective leadership and communication, including training, development, motivation, direction and performance., • Keep up to date with food safety legislation and retailer standards, ensuring site compliance., • Manage supplier approval and performance, maintaining technical and regulatory standards., • Support the business’s technical strategy, managing budgets and technical projects efficiently., • Oversee supplier compliance and product quality by managing specifications, documentation, factory trials, and process validations to support efficient product development. ​ Person Specification: • Degree in Food Science, Food Technology, or related discipline., • Minimum 5 years’ experience in a similar Technical or Quality role within FMCG (high-risk category preferred)., • Strong knowledge of BRC Storage & Distribution and BRC Food Manufacturing standards, • Proven leadership and people management experience., • Experience leading and participating in internal, external and customer audits., • Excellent supplier management, influencing, and project management abilities. ​ What We Offer: • Career Development: We provide opportunities for growth and learning., • Extra Holidays: 31 days annual leave, including Bank Holidays (plus 2 days after 4 years of service)., • Wellness day: Take 1 wellness day every year on us., • Discounts: Get 15% off trade prices at our sister company, Salvo 1968, and access to exclusive offers on companys, • Health & Wellbeing Support: Access to mental health, legal, and financial advice via our Employee Assistance Programme., • Product Tasting: Regular opportunities to sample our delicious products!, • Team Socials: Join us for annual Christmas and summer parties. ​

    No experience
    Easy apply
1