Customer Service jobs in Stoke-on-TrentCreate job alerts

Part-Time Romanian-Speaking Account Manager\n Recruitment Agency | £13.50 per hour \n Are you fluent in Romanian and English, enjoy working with people, and have excellent organisational skills? We are looking for a Romanian-Speaking Account Manager to join our busy recruitment team on a part-time basis. \n This is a varied, hands-on role involving candidate resourcing, interviewing and delivering inductions... \n \n ZIPC1_UKTJ

Strategic Account Manager Stoke-on-Trent | £40,000-£45,000 DOE + strong bonus potential, car allowance & wider benefits Do you know how to turn an established customer relationship into a bigger commercial opportunity? Can you spot gaps in an account, build a clear plan and deliver profitable growth? We're recruiting a Strategic Account Manager for an established business supplying an incredible range ofconsumer products to UK and international markets. This is an opportunity to take ownership of important customers, understand their potential and actively develop the business within them. The role As Strategic Account Manager, you'll manage a portfolio of key customers, combining strong relationships with commercial insight to grow revenue and profitability. Your priorities will include: Developing account plans with clear growth targets and actions. Increasing product ranges and identifying opportunities across categories, licences and sales channels. Building relationships with buyers and decision makers across each account. Negotiating pricing and terms while protecting margin. Managing forecasts, tracking opportunities and keeping data current. Working with internal teams to deliver customer plans and product launches. This is an office based role in Stoke-on-Trent, with customer visits and UK and international travel as required. About you Our next Strategic Account Manager will be curious, commercially minded and proactive. You'll enjoy building relationships, but also be comfortable challenging customers, asking for more business and taking responsibility for results. Requirements Proven experience managing key, national or strategic B2B accounts. A track record of growing existing customers and delivering against sales targets. Strong commercial understanding of pricing, margin and account profitability. Confident negotiation, presentation and relationship building skills. A growth mindset, with a willingness to learn, take feedback on board and continually improve your approach and results. Experience using sales data to identify opportunities and shape account plans. * Strong forecasting, organisation and data analysis skills. Interested? If you're looking for a Strategic Account Manager opportunity where you can take real ownership of customer growth, apply or get in touch for a conversation. BH37458

Customer Service Assistant, Newcastle under Lyme, Permanent, £29,000 Are you looking for a new challenge, within a business that will support your growth and reward your hard work? We are looking for an experienced Customer Service candidate to become a pivotal member of my clients Client Services team. Joining a small team of 3, you will be the face of this successful and thriving business, ensuring that quality service is always delivered. If you have a professional manner, a business savvy approach and a desire to deliver first class service, then we want to hear from you. Daily duties will include… Acting as the face of the business Providing a first-class customer service over the telephone, via email and on live chat Responding to all Trustpilot reviews online in a professional and helpful manner Redirecting calls where appropriate and taking messages for the wider team Responding to all written communication professionally, via email or letter Provide administration support to the wider business including the Sales and Account Manager’s when required Resolving and investigating any complaints made by customers Keeping accurate records and updating the inhouse system This role is ideal for someone who has worked within customer service previously and enjoys being the ‘’go-to’’ person for all customer queries. Our client would welcome applications from candidates who have worked in a similar position previously. They are seeking someone friendly, with a naturally helpful manner, who is driven, self-motived and well organised. Due to the nature of the business, the successful candidate will be required to undertake a DBS check before commencing work. In return they offer excellent company benefits such as enhanced holidays, pension scheme, private health care plus more. Beautiful modern offices. An opportunity not to be missed. For more information regarding the above role, please call Nicola on (phone number removed) or forward your CV. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn for updates, recruitment information, new vacancies and more

Shopfitting Project / Account Manager Required. we are looking for someone who can hit the ground running and manage the role independently. Strong customer-facing and account management experience is key, as we need someone who can build and maintain client relationships, manage expectations, and take ownership of accounts from start to finish. Keen to find someone with true account management background within shopfitting, rather than someone whose experience is primarily focused on running sites and managing projects. My client is a shop-fitting contractor. With a reputation for delivering projects of the highest quality, within budget and on time. Personal Specification & Qualities: • Experience within in the shopfitting or internal fit-out industry is essential. • A full, valid driving licence. • High degree of personal motivation and ability to work on own initiative. • Commercial acumen and be financially astute. • Ability to work as part of a close knit management team and manage numerous activities simultaneously. • Possess a “can do” attitude towards all aspects of the role

Sales & Customer Service Advisor Location: Newcastle under Lyme Salary: £31,000 Job Type: Permanent, Full-Time (8am – 5pm, 40 hours) Forrest Recruitment are currently recruiting for a Sales & Customer Service Advisor to join a growing business. This is an excellent opportunity for someone with previous customer service, internal sales or sales administration experience who enjoys building relationships, providing outstanding service and identifying opportunities to increase sales. You'll play a key role in ensuring customers receive a first-class experience, from initial enquiries through to order fulfilment and aftersales support. The Role Handling customer enquiries via telephone and email Preparing quotations and following up leads to secure sales Processing customer orders and returns Providing product information and advice to help customers Managing customer queries and complaints Identifying opportunities to upsell and cross-sell products Maintaining accurate customer records and updating their CRM system Supporting regional sales teams, key accounts and internal account managers with customer requirements What We're Looking For The successful candidate will ideally have: Previous experience in customer service, internal sales, sales administration or a similar customer-facing role Excellent communication skills, with confidence dealing with customers over the telephone and via email A professional, customer-focused approach and the ability to build lasting relationships Strong organisational skills and the ability to manage a varied workload * A positive attitude and the ability to work effectively as part of a team Interested? For more information regarding the above role, please send your CV Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn for updates, recruitment information, new vacancies and more

Location: Stoke-on-Trent 💷 Salary: £26,364 per annum ⏰ Hours: 37.5 hours per week 📋 Contract: Permanent, Full Time We are currently recruiting for a Housing Customer Advisor to join a supported housing service in Stoke-on-Trent. The role will be the first point of contact for individuals accessing the service and will involve supporting customers throughout their housing journey, from initial referral through to securing suitable longer-term accommodation. Key Responsibilities Assessing referrals and identifying whether the service can meet the customer’s housing and support needs Providing a responsive and person-centred service to vulnerable individuals Working with customers and partner agencies to help prevent and reduce homelessness Supporting customers with their housing journey and identifying suitable move-on options Liaising with local authorities, housing providers, landlords and other partner agencies Coordinating move-on pathways into appropriate longer-term or independent accommodation Maintaining accurate records and ensuring referrals and customer information are managed effectively About You Good knowledge of housing and homelessness services Experience working with vulnerable customers Strong communication and relationship-building skills The ability to assess individual needs and make appropriate decisions Experience working with partner agencies and external organisations * Good organisation skills and the ability to manage multiple referrals and priorities Please apply with an up to date CV ASAP if this role would be of interest to you

CUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,500 - £30,000 PLUS COMMISSION Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients’ vibrant team as a Customer Service and Sales Agent, where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue. COMPANY BACKGROUND Our client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers. CUSTOMER SERVICE JOB PURPOSE Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email. CUSTOMER SERVICE DUTIES Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance. Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions. NO COLD CALLING Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game. Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth. Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth. CUSTOMER SERVICE REQUIREMENTS Excellent communication skills Customer focused Self-motivated Able to manage complaints professionally Keen to drive business forward Ideally experienced dealing with customers on the telephone Passionate about helping people Team player Able to work in a fast-paced environment Excellent PC skills Problem solver Patient Able to work under pressure Due to location, it is preferred you have you own transport PACKAGE AND BENEFITS Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pm Working 1 Saturday per month 9am-3pm 20 days holiday plus Bank Holidays Onsite Parking £26,500 - £30,000 plus commission Fantastic opportunity to build a career Excellent ongoing training and support Fun days and events Feel valued everyday Follow us on twitter #awconsultingltd In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency CUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,500 - £30,000 PLUS COMMISSION

Public Practice specialists Taylor Rose Recruitment have been instructed on an Accounts Manager opportunity on behalf of our client, a progressive firm of Chartered Accountants in Stoke-on-Trent. Perfectly suited for an ACA/ ACCA qualified individual (PQ or MAAT also considered) working in practice looking for structured career progression, flexibility, and a supportive team environment. Managing all aspects of your own diverse portfolio of clients from a range of industry sectors involving the provision of accounts, tax, and business/ client advisory work. Excellent remuneration & benefits package, hybrid & flexible working arrangement, TOIL, generous holiday entitlement, and a personal progression plan (to Senior Manager/ Director). Part-time also considered. The Role: Managing all aspects of the client portfolio, acting as the main point of contact Preparation and review of year-end statutory accounts Management accounts preparation Preparation/ review of tax compliance Identifying tax planning opportunities Dealing with HMRC and other third parties Training junior staff and reviewing their work Assisting with other ad hoc advisory assignments Business development Benefits Include: Progression plan Hybrid/ Flexible working arrangement Health cash plan Generous holiday entitlement Option to buy and sell holidays Regular social events Time Off In Lieu Cycle to work scheme You: ACA/ ACCA Qualified (ideally) ACA/ ACCA Part Qualified or MAAT also considered Experience of managing a client portfolio (ideally) Strong accounts and tax compliance experience Background in accountancy practice Good communication skills If this vacancy doesn't tick the boxes, do get in touch to discuss alternatives. Our client base consists of Top 20, Mid Tier, Regional and Independent firms across the UK. TPBN1_UKTJ

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience. Although we’re in the financial space, and un

Deliver exceptional customer service. Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers.

Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch customer service to our Italian-speaking clientele. Experience in

Physically based in the UK for the full length of contract.

The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers.

Willingness to learn and adapt to new technologies and remote work tools. This role offers a unique chance to immerse yourself in a beautiful country while contributing to our exceptional customer service team. Provide outstanding customer support to Spanish-speaking clients, ensuring their inquirie

Support the Customer Service Manager in delivering positive departmental improvements. Comfortable analysing and using basic data to support decisions. Stage 2: 60-minute in person interview with the Manager of Customer Service Midnights Team.

Join Patrique Mercier Recruitment JP as a Japanese-speaking Customer Service Representative in the beautiful city of Athens, Greece! This exciting role offers the opportunity to work for a prestigious company while engaging with customers in a friendly and dynamic environment. Previous experience in

Recruitment Robin Ltd is seeking an experienced Operations Manager to take ownership of day-to-day park operations. You will lead a front-of-house team of around 40 staff across catering and guest services and work with Operations Supervisors to shape team structure and capability. The role requires flexibility for weekends and peak periods, with a salary up to £60,000, DBS checks, and opportunities to progress into senior leadership as the business grows. #J-18808-Ljbffr

This varied role combines direct customer engagement with team management, resolving complex customer issues, developing team capability and continuously improving the customer experience. Take a hands-on approach to customer enquiries and support tickets. Responsibilities: - Lead, motivate and d

We sort fedex package handler/customer service jobs with better pay, shorter commutes and sooner starts in mind.

We sort manufacturing or customer service jobs with better pay, shorter commutes and sooner starts in mind.

We sort customer services admin carer jobs with better pay, shorter commutes and sooner starts in mind.

Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. In-Home Usage Testing is a quick, easy and fun way to make extra cash by tellin

Join a globally recognised ingredients and solutions provider at the forefront of Beauty & Personal Care innovation. Previous experience within the Beauty & Personal Care, ingredients, chemicals, or related industry.

Helion Research is a global leader in providing high-quality mystery shopping and market research services. We collaborate with leading brands in various industries, offering our mystery shoppers diverse and engaging opportunities to evaluate and enhance service standards. Are you a shopping enthusi

Responsibilities include handling customer inquiries via phone, email, and chat, providing solutions, and maintaining records. Seeking a fluent Dutch-speaking Customer Service Advisor for a 12-month fixed-term, full-time role.

Seeking a Google Ads PPC Account Manager for a remote agency role, focused on creating, optimizing, and managing Google ad campaigns, analyzing data, and collaborating with clients to drive lead generation and achieve business goals.

Customer Service Advisor role from home, responsible for handling inbound calls, emails, and messages to resolve customer queries and improve processes.Requires excellent communication and contact center experience.

Providing energy-related customer support, resolving issues, and offering end-to-end service with empathy and a focus on making energy understandable and accessible.

Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis. Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the. English speaking mar

Remote Account Manager role focused on driving new business growth and strategy within the IT channel for a UK cybersecurity software vendor, with uncapped commission.

Customer Service Advisor fluent in Turkish handling inbound calls and administrative tasks for Turkish customers remotely or hybrid.

THE COMPANYMy Client who is a very well established Cutting Tool business who have an excellent reputation within the sector are now due to expansion looking to recruit a talented Engineer to join their Internal Customer Service Team based in and around in the West Yorkshire area.