Visitor Services Assistant
1 day ago
Stoke-on-Trent
Join our team at the National Memorial Arboretum as a Visitor Services Assistant , where you'll play a key role in creating a warm and welcoming experience for all visitors. As the first point of contact, you'll provide friendly and professional customer service, ensuring that every guest gets the most out of their visit. Whether guiding visitors at the welcome desk, assisting volunteers, or offering helpful advice, your role will be vital in maintaining our reputation for excellence. The Arboretum is the UK's dedicated year-round centre of Remembrance and is part of the Royal British Legion. At its core, the Royal British Legion is a people-focused organisation. It's made up of individuals who are committed to doing their very best for others, while also making the most of the opportunities and experiences we provide. This is a customer-facing role where no two days are the same. You'll be supporting the welcome desk team, answering visitor enquiries, and responding to feedback with care and professionalism. You'll also help to promote activities such as guided tours, events, and donations, all of which contribute to the Arboretum's continued success. A good knowledge of the site and its operations will be key, allowing you to share insights and enhance the visitor experience. We're looking for someone with excellent communication skills, a passion for delivering great customer service, and the ability to stay calm under pressure. Experience in retail, hospitality, or a similar customer-focused environment would be an advantage. This role also involves operating tills, handling cash and card transactions, and upselling visitor services to help generate income. If you enjoy working with people and want to be part of a team that makes a real difference, we'd love to hear from you. Please note that this role will be based onsite at the National Memorial Arboretum, Burton-on-Trent DE13 7AR. This is a causal contract so will be 0 hours with flexibility to work over 7 days. Employee benefits include - Employee Assistance Programme (EAP) Pension scheme subject to eligibility You are entitled to 28 days' holiday per holiday year, including bank and public holidays. Your entitlement will be calculated on a pro rata basis, depending on the number of hours that you work. Annual leave should be used in the year it is accrued. Uniform will be provided (where applicable). About the National Memorial Arboretum The Arboretum is the UK's leading year-round centre of Remembrance and a proud part of the Royal British Legion. Spread across 150 acres, it is home to more than 350 memorials, including the nationally significant Armed Forces Memorial, paying tribute to the service and sacrifice of those who have served and continue to serve our country. The site is also filled with around 30,000 maturing trees and a wealth of wildlife, making it a beautiful and peaceful place to reflect. Each year, the Arboretum attracts around 300,000 visitors, many of whom attend over 200 events held throughout the year. In March 2017, the National Memorial Arboretum opened its new award-winning Remembrance Centre, offering an even more powerful and immersive experience for all those who visit. This truly is a special place - a living memorial that honours the dedication and sacrifice of our Armed Forces community. For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. National Memorial Arboretum is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible. If you require the job advert or job description in an alternative format, please contact 0808 802 8080. INDRBL1 TPBN1_UKTJ
