Customer Service Advisor
14 days ago
Telford
Customer Service Advisor | Temp-to-Perm | Telford | £12.71ph Monday – Friday | 9:00am – 5:00pm We are recruiting for a growing healthcare e-commerce company looking for a compassionate and professional Customer Service Advisor to join their friendly team. This is an excellent opportunity for someone who thrives in a fast-paced environment and understands the importance of empathy, patience, and professionalism when supporting customers. The Role You will be the first point of contact for customers, handling a high volume of inbound calls and assisting with enquiries relating to orders, payments and general support. You will play a key role in delivering an outstanding customer experience while ensuring all customer information is handled securely and compliantly. Key Responsibilities • Managing a high number of incoming customer calls daily, • Providing professional, empathetic and patient customer support, • Processing card payments over the phone in line with GDPR and compliance procedures, • Updating and maintaining accurate customer records using CRM systems, • Resolving customer queries efficiently and professionally, • Liaising with internal teams to ensure smooth customer journeys, • Maintaining confidentiality and handling sensitive information appropriately What We’re Looking For • Excellent communication and listening skills, • A calm, mature, and empathetic approach, • Strong patience and problem-solving abilities, • Previous customer service or call handling experience preferred, • Confidence using CRM systems and general computer software, • Understanding of GDPR and data protection principles, • Ability to manage multiple tasks in a busy environment Working Hours Monday to Friday, 9:00am – 5:00pm Why Join Us? • Supportive and friendly working environment, • Opportunity to grow within a healthcare-focused business, • Meaningful work helping customers every day, • Stable weekday working hours with work-life balance If you are passionate about customer care and want to be part of a company that genuinely values empathy and professionalism, we would love to hear from you. For more information, please contact Lydia Johnson at Seymour John Recruitment Limited