First Line Support Technician
21 days ago
Telford
First Line Support Technician Your new company Hays are working with a business in Telford who are looking for a hands-on and customer-focused IT support professional to provide first-line technical assistance across multiple properties to provide essential technical support. This role is critical during a transitional period and involves hands-on troubleshooting, equipment maintenance, and client-facing support. The successful candidate will work closely with internal teams and event clients to ensure smooth IT operations, particularly during live events. This is a fast-paced, office-based role requiring strong communication skills, technical confidence, and the ability to manage competing priorities while maintaining a high standard of customer service. Your new role • Monitor and respond to IT helpdesk tickets, resolving 1st line issues., • Support hardware, software, user access, and Wi-Fi troubleshooting., • Maintain IT equipment and asset records., • Assist with equipment setup and relocation., • Liaise with third-party providers and escalate issues as needed., • Provide IT support for events, including Wi-Fi setup and client troubleshooting.What you'll need to succeed, • Strong administrative and IT support skills., • Proficient in Microsoft Office 365 (Excel, Outlook, Word)., • Excellent communication and customer service abilities., • Highly organised with strong time management., • Driving licence and access to a vehicle (preferred)., • Minimum GCSE Level 4 in English and Maths; Level 3 IT qualification desirable., • Willingness to work occasional evenings/weekends. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4724034