Offres customer support agent à Royaume-Uni

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs Providing technical guidance and troubleshooting support throughout project delivery Collaborating with stakeholders to gather requirements and propose effective migration strategies Acting as a trusted advisor to customers on industry trends and emerging technologies Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. • Bachelor's degree, or experience in a professional field or military, • Experience as technical specialist in design and architecture, • Experience in cloud based solution (AWS or equivalent), system, network and operating system, • 5+ years of experience in cloud architecture and implementation, • 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc., • 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment, • 3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9), • AWS Professional level certification, • Knowledge of security and compliance standards including HIPAA and GDPR, • Experience communicating technical concepts to diverse audiences in pre-sales environments, • AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation), • AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred, • Experience with automation and scripting (e.g., Terraform, Python), • Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills, • Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Travel Sales Support Executive Base Salary £30,000 + Bonuses Hybrid - Central London Our client is a fast-growing certified B corporation travel company who specialise in worldwide bespoke travel itineraries with a focus on sustainable tourism. They create unforgettable tours which are focused on personalised design, authentic experiences, and responsible travel. Due to growth, they are now seeking a Travel Sales Support Executive to join their South East team which features grand tours trips within Bhutan, Cambodia, India, Indonesia, Laos, Maldives, Nepal, Sri Lanka, Thailand and Vietnam. This is a great opportunity for a candidate who has travel sales support experience and would like to move into a tailormade travel consultant over the next 1-2 years. This is a hybrid role with the office based in South West London. Travel Sales Support Executive Responsibilities: Responding to and qualifying holiday enquiries and incoming phone calls Working with the MD on US agent sales Building relationships with new and existing Travel Agent partners Booking admin support Help the Product Team to improve the holiday 'product' Support the marketing team so they can create highly engaging content. Attend in-person sales events - in and out of office hours Travel Sales Support Executive Experience Required: Previous sales support/operations experience in the travel industry. Natural communication skills, with an ability to build relationships. Excellent telephone communication skills. A customer-focused approach. A positive and energetic outlook, willing to put yourself out of your comfort zone. Good organisational skills Good general literacy. A desire to learn and be proactive in doing so. A passion for providing something extraordinary. Travel Sales Support Executive Salary and Benefits: Base Salary £30.000 up to £3k Team Bonus + Annual Profit Share Bonus One 14 night familiarisation trip per year Annual personal flight allowance to one of our destinations 23 days holiday each full calendar year, in addition to the usual statutory holidays. A day off for your birthday Pension Contribution of 3% Employee Assistance platform with access to free GP and counselling services, an optional To apply for this Travel Sales Support Executive role, please email your CV and a member of the team will be in contact to discuss the your application.

• Annual Salary: £40,000per annum, • Location: Property Department, • Job Type: Full-time Reed Insurance London are assisting a leading independent Managing General Agent (MGA), known for their effortless underwriting solutions. They blend traditional values with modern technology to provide seamless experiences that set the benchmark for customer service in the insurance industry. Day-to-day of the role: • Provide efficient, timely, and professional support to brokers for New Business and general enquiries., • Achieve income and profit objectives through the new business team, determine policy terms, and calculate premiums in line with authority levels., • Meet and exceed broker service levels and expectations., • Support the wider team and identify cover and hazards that impact acceptance, pricing, or terms applicable to a risk., • Understand the impact of claims and risk management on the performance of a case and demonstrate an ability to review taking these factors into account., • Build and maintain strong relationships with key trading partners to maximize influence., • Support the development and operation of sales campaigns to drive the acquisition of profitable business. Required Skills & Qualifications: • CERT CII qualification; DIP CII or equivalent is desirable., • Minimum of 2 years relevant experience in the insurance industry, specifically in Property for the SME package policies., • Good understanding of the UK insurance market and a broad knowledge of SME Property owners and/or Commercial insurance., • Thorough understanding of underwriting processes., • Ability to manage time effectively, set priorities, and meet deadlines., • Proven ability in developing key working relationships and business opportunities., • Strong negotiation and decision-making skills., • Market knowledge of legal and regulatory requirements as well as technical proficiency on wordings., • Strong numeracy, analytical, and literacy skills. Benefits: • Competitive salary and benefits package., • Opportunities for professional development and certifications., • Dynamic and supportive work environment., • Opportunity to work with a leading company known for its innovative approach to insurance. To apply for the Assistant Underwriter position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Luxury Travel Agent This independent travel company are recruiting for an experienced Luxury Travel Agent, to provide expert advice and create memorable journeys for their clients. Salary circa £26,500K with an excellent commission structure Based in their offices in South West London. Luxury Travel Agent Role and Responsibilities · Identify sales opportunities and convert new and repeat enquiries · Cerate bespoke itineraries · Provide pre and post travel support · Build long term client relationships to encourage repeat business and referrals Luxury Travel Agent Skills and Experience required · Strong sales and negotiation skills · Proven experience in worldwide travel sales · Excellent communication and customer service skills · Experience using Galileo GDS preferred Luxury Travel Agent Key Benefits · Excellent commission scheme · Opportunities for career growth and development · Work with a supportive team

Job Opportunity: Danish-Speaking Customer Support & Content Moderation Roles Work from Home (Portugal, Greece, or Bulgaria).We are currently hiring Danish-speaking professionals for fully remote positions based in Portugal, Greece, or Bulgaria.This is a great chance to begin or advance your internat

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. We're hiring our first Sales Enablement - Expansion to build the foundation of how ElevenLabs enables its global Customer Success and AE teams to drive adoption, expansion, and retention. This is a 0-to-1 builder role. You will define the strategy, build the infrastructure, and execute hands-on as we scale. What sets this role apart: we're looking for someone with a technical foundation and deep understanding of the post-sale motion. You've been in the room for complex customer implementations, usage reviews, and renewal negotiations. You understand what it takes for a CSM to drive product adoption and for an AE to identify and close expansion opportunities — because you've been that person. This role sits within Sales Enablement and reports to the Sales Enablement Lead, International. You will work in close partnership with: Customer Success leads, North America and International (owning customer outcomes, adoption, and retention) Sales leadership (owning expansion pipeline and commercial strategy) Product and Product Marketing (owning roadmap, messaging, and use case development) You will support a global team of CSMs and AEs across North America, EMEA, LATAM, and APAC. While CS and expansion enablement is your primary focus, you'll also support Sales Enablement across SDR and new business motions as needs arise. This is a full-stack enablement role on a lean team — you'll build content, deliver training, design e-learning, and flex across audiences as the business requires. Design and own ElevenLabs' global CS and expansion enablement strategy across onboarding, skill-building, and ongoing mastery Define what "Expansion Ready" and "Retention Ready" mean at ElevenLabs and build the paths to get CSMs and AEs there Establish scalable frameworks that support both the CSM motion (adoption, health, renewal) and the AE expansion motion (cross-sell, upsell) Create structured onboarding journeys for new CSMs covering product mastery, customer lifecycle management, health scoring, and renewal execution Design and deliver adoption playbooks that help CSMs drive usage, engagement, and value realization across customer segments Build churn prevention frameworks including early warning indicators, save plays, and escalation paths Enable CSMs to conduct effective business reviews, usage analyses, and value documentation Develop technical fluency programs so CSMs can confidently discuss APIs, agent configurations, integrations, and implementation best practices Create cross-sell and upsell playbooks for AEs covering expansion discovery, multi-product positioning, and deal execution Design enablement for identifying expansion signals — usage patterns, new use cases, stakeholder mapping, and whitespace analysis Enable AEs to articulate the full ElevenLabs platform story (Creative, Agents, and API) to drive multi-product adoption Develop competitive positioning for expansion conversations Partner with Customer Success leads to identify adoption gaps and build targeted enablement interventions Create customer-facing resources (guides, videos, best practices) that CSMs can use to drive self-serve adoption Build "Time to Value" programs that help customers realize ROI faster Develop renewal execution playbooks covering timeline management, stakeholder alignment, and negotiation frameworks Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content Collaborate with Product Marketing, Sales, and Product to translate product releases into CS and expansion-ready materials Develop role-play scenarios, call libraries, and coaching frameworks for managers Use ElevenLabs' voice and agent technology to create localized, voice-enabled training content Build AI-powered coaching tools and practice environments for CSMs and AEs Facilitate live virtual trainings, workshops, and certifications across regions and time zones Design async learning paths that scale globally Run regular enablement office hours and deal/account clinics Define and track enablement KPIs such as time to first value, net revenue retention, gross retention, expansion pipeline, CSM ramp time, and adoption metrics Partner with Customer Success and Sales leadership to connect enablement efforts to business outcomes Use data and feedback to continuously iterate on programs Document best practices, establish operating rhythms, and influence how CS and expansion enablement evolves as the customer base and sales org scale Measurable improvement in net revenue retention attributable to enablement initiatives Measurable reduction in churn rate CSM ramp time reduced to under 60 days to full productivity Expansion pipeline directly supported by enablement programs CS and expansion playbook library launched covering adoption, cross-sell, upsell, and renewal "Time to Value" framework adopted across the CS org Adoption enablement resources driving measurable increase in product usage metrics 4–7+ years of experience in customer success, sales enablement, solutions consulting, or GTM enablement in a SaaS or platform company At least 2 years in a customer-facing role (CSM, AM, Solutions, or similar) with direct experience driving adoption, retention, and/or expansion Technical fluency — you can navigate API documentation, understand integration architectures, and credibly discuss technical implementations Proven experience building enablement programs from scratch in fast-moving environments Full-stack enablement skills: live facilitation, content creation, e-learning development, and presentation design Strong understanding of B2B SaaS customer lifecycle, health scoring, and retention metrics Deep familiarity with expansion motions — cross-sell, upsell, and multi-product positioning Experience designing both live and self-serve training, including certification programs Confident facilitator and presenter for global audiences Strong stakeholder management skills across Customer Success, Sales, Product, and Marketing teams Analytical mindset with experience defining and tracking enablement effectiveness Comfortable operating across global time zones and cultures Fluency in English; additional languages are a plus Additional: Experience at a high-growth AI/ML, developer tools, or API-first company Background in voice AI, conversational AI, or contact center technology Experience with customer health scoring platforms (Gainsight, ChurnZero, Totango, etc.) Familiarity with usage-based pricing models and consumption-driven expansion Experience enabling both CSM and AE roles within the same organization Remote-first, globally distributed role. We have a strong preference for candidates based in Europe or the UK, to enable close collaboration with the Sales Enablement Lead, International, Customer Success leads, and London HQ. Exceptional candidates outside Europe will be considered if they can operate effectively across European and US time zones. The playbooks and programs you build will define how ElevenLabs retains and expands its customer base — directly impacting net revenue retention, customer outcomes, and the long-term health of our business. If you're excited to build from zero, operate at high velocity, and shape a foundational function, we'd love to hear from you.

Cobalt Recruitment is partnering with a leading managing agent to appoint a Facilities Manager for one of London's most distinctive mixed-use estates. Set within a dynamic campus environment that brings together education, innovation, business and community uses, the estate offers a unique operating environment with a significant daily footfall and a diverse occupier base across multiple buildings. This is an opportunity to join the on-site management team at a landmark destination where facilities management plays a highly visible role in the occupier experience. Working closely with senior site leadership, the successful candidate will support the delivery of exceptional operational standards across the estate, ensuring a safe, compliant and well-maintained environment while contributing to the ongoing success of a thriving and continually evolving campus. Key Responsibilities • Act as a primary point of contact for occupiers, managing service requests and maintaining high levels of customer service across the estate., • Conduct regular building inspections, identifying defects and ensuring issues are logged and tracked through the CAFM system., • Coordinate the setup and maintenance of meeting and shared spaces in conjunction with front-of-house and cleaning service partners., • Support the wider Facilities Management team and provide operational cover during periods of absence., • Manage contractor access and permit-to-work processes to ensure safe and compliant delivery of works., • Monitor and coordinate Planned Preventative Maintenance (PPM) programmes and reactive maintenance activities., • Oversee contractor performance, ensuring service levels and contractual obligations are achieved., • Support the management of waste services, vertical transportation maintenance, parking operations and estate-wide service delivery., • Assist with statutory compliance programmes, audits, inspections and remedial works projects., • Maintain accurate health and safety records, incident reporting processes and emergency response procedures., • Undertake occupier compliance audits and ensure documentation remains current and inspection-ready., • Raise and track purchase orders, support supplier invoicing processes and maintain accurate financial records., • Update and maintain estate management systems, compliance platforms and operational databases., • Produce reports and administrative documentation to support effective estate management.Person Specification Applicants should possess previous experience within facilities management, property management or a related operational real estate environment. Experience within a multi-tenanted commercial, mixed-use or campus-style setting would be advantageous, alongside strong occupier engagement skills and a solid understanding of contractor management and statutory compliance. Candidates should be comfortable using CAFM and compliance management systems and demonstrate strong organisational and administrative capability. IOSH qualification, or the willingness to obtain this, would be beneficial and the role may suit an Assistant Facilities Manager seeking progression into a broader Facilities Manager position. If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‑growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‑enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‑to‑end customer journeys. We value clarity, empathy for users, and functional designs that are grounded in real operational needs. The Role As a Functional Architect specialising in Dynamics 365 Contact Center and Customer Service, you will be responsible for owning the functional design of modern contact centre and service solutions. You will work closely with clients, product owners and delivery teams to understand service operations, customer journeys and business outcomes, and translate them into clear, implementable functional designs using standard Dynamics 365 capabilities wherever possible. This is a hands‑on delivery role. You will lead functional workshops, shape solution configuration, guide functional consultants, and support delivery through build, test and go‑live. You will partner closely with Technical Architects to ensure functional designs are feasible, scalable and aligned to the overall solution architecture. Key Responsibilities Functional Solution Design • Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes., • Translate business requirements into clear functional designs, user stories and configuration approaches., • Drive a “configure first” mindset, minimising unnecessary customisation. Contact Center & Omnichannel Design • Design end‑to‑end service journeys across voice, chat, email, messaging and social channels., • Define queue models, skills, routing rules and work distribution, aligned to operational goals., • Shape agent and supervisor experiences, including productivity tools, dashboards and insights. Client & Stakeholder Engagement • Lead functional workshops with service leaders, operations teams and frontline users., • Act as a trusted functional advisor, helping clients understand product capabilities, constraints and trade‑offs., • Clearly articulate functional options and recommend practical solutions. Configuration & Delivery Support • Guide and review configuration across Customer Service Hub, Contact Center capabilities and Power Platform., • Support functional testing, UAT preparation and defect triage., • Remain actively involved through go‑live and early‑life support. Adoption, Quality & Governance • Design with adoption in mind, considering usability, role clarity and operational readiness., • Ensure functional designs support reporting, quality management and continuous improvement., • Maintain clear and usable functional documentation. Collaboration with Technical Architecture • Work closely with Technical Architects to align functional requirements with technical design., • Highlight non‑functional considerations early, including performance, scalability and security., • Support integration and data design discussions from a functional perspective. Presales & Early Shaping • Contribute to proposals, demos and early solution shaping for contact centre and service transformations., • Support estimations and scope definition by clearly articulating functional complexity and dependencies. What You’ll Bring We do not expect every candidate to cover every area. What matters most is strong functional design capability, contact centre understanding, and confidence working with clients and delivery teams. Essential • Strong experience delivering Dynamics 365 Customer Service and/or Contact Center solutions in a functional role., • Solid understanding of service operations and contact centre processes, including case management and interaction handling., • Experience designing omnichannel journeys, queues, routing and agent experiences., • Comfortable leading workshops, documenting requirements and producing functional designs., • Experience supporting configuration, testing and go‑live activities., • Ability to work collaboratively with Technical Architects and development teams., • Confident communicator with clients and internal stakeholders., • Relevant Microsoft certifications or a clear commitment to achieving them. Desirable • Experience with other CCaaS platforms like AWS, Gensys etc., • Exposure to Copilot for Service, Copilot Studio or conversational AI from a functional design perspective., • Experience with D365 Customer Insights, knowledge management or workforce management concepts., • Familiarity with Power Platform capabilities used to extend service experiences., • Awareness of new Dynamics 365 releases and roadmap. Why Join KPMG’s Microsoft Business Solutions Team? • Design real‑world service experiences: Work on programmes that directly impact customers, agents and service leaders., • Strong delivery focus: Be part of teams that care about adoption, usability and operational success., • Collaborative architecture model: Work closely with technical specialists while owning functional outcomes., • Opportunities to grow: Develop deeper product expertise or progress towards Solution or Lead Architect roles., • Microsoft partnership: Access early insight into new service and contact centre capabilities., • A culture of clarity and pragmatism: We value thoughtful design, open discussion and sustainable solutions. If this sounds like the kind of role you want to do, we’d genuinely love to speak with you.

Position: Salesforce Administrator/Developer – Agentforce Chatbot Employment Type: Contract Start: ASAP (June/July 2026) Duration: 3 Months Location: London, UK (Hybird, 3 days per week office) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale. Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership. Role – We are seeking an experienced Salesforce Administrator with hands-on expertise in Agentforce Chatbot and Salesforce Service Cloud to support a major customer experience transformation programme. This role will focus on configuring, optimising, and supporting AI-powered conversational experiences across web and mobile channels, helping to deliver seamless digital customer support and self-service capabilities. Working closely with Product Owners, Business Analysts, Engineering teams, and Customer Experience stakeholders, you will play a key role in enhancing chatbot performance, automation, and customer engagement. Key Responsibilities: • Salesforce Administration & Platform Management, • Configure, administer, and maintain Salesforce Service Cloud environments, • Support digital engagement channels across web and mobile platforms, • Manage:, • Flows and automation, • Queues and routing rules, • Validation rules, • Case management processes, • Knowledge management solutions, • Ensure platform stability, performance, and ongoing optimisation, • Agentforce Chatbot Configuration, • Configure and optimise Salesforce Agentforce chatbot capabilities, • Design and maintain:, • Conversational journeys, • Omni-flow orchestration, • Decision logic and routing, • Agent behaviours and responses, • Monitor chatbot performance and identify opportunities for improvement, • Support chatbot deployment across website and mobile applications, • Integration & Customer Experience, • Ensure seamless integration between:, • Agentforce chatbot, • Knowledge base and FAQ content, • Customer support workflows, • Digital engagement channels, • Support API-driven integrations and chatbot connectivity, • Collaborate with product and engineering teams to improve customer journeys, • Testing & Continuous Improvement, • Participate in:, • Functional testing, • User Acceptance Testing (UAT), • Troubleshooting and issue resolution, • Analyse usage metrics and customer interactions, • Recommend enhancements to improve automation, customer satisfaction, and operational efficiency Key Skills: • Salesforce Expertise, • 3+ years' experience as a Salesforce Administrator, • Strong hands-on experience with:, • Salesforce Service Cloud, • Case Management, • Digital Engagement, • Salesforce Flows and Automation, • Knowledge Management, • Salesforce Administrator certification preferred, • Agentforce & Conversational AI, • Proven experience implementing and configuring Agentforce chatbot solutions, • Strong understanding of:, • Omni-flow orchestration, • Conversation design and mapping, • Conversational AI and chatbot optimisation, • Experience deploying chatbot solutions across web and mobile channels, • Technical & Integration Skills, • Understanding of:, • API-based integrations, • Customer engagement workflows, • Digital channel technologies, • Experience integrating chatbot solutions with:, • FAQ platforms, • Knowledge management systems, • Customer service processes, • Professional Skills, • Strong analytical and troubleshooting capabilities, • Excellent communication and stakeholder management skills, • Ability to work effectively across:, • Product teams, • Business Analysis teams, • Engineering teams, • Customer Experience functions If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak. Applicants must be a UK resident and holds a valid right to work status.

Job Description: We are now looking for a UK-based Online Customer Service Agent to join our growing team to support one of our most important departments – E-Commerce. This position is offered on a hybrid contract working 3 days at the Miista Headquarters in Hackney, East London and 2 days WFH. We're dedicated to delivering the ultimate premium shopping experience to our most loyal clients around the globe and we are always looking for ways to ensure the highest levels of satisfaction. Miista is a Creative first & Customer experience-oriented company for which this role is a key part of our journey towards enhancing customer engagement across every touchpoint. The ideal profile is someone with client development skills, excellent organisational skills, and knowledge of fashion and the Miista brand. We are looking for someone excited about ensuring each customer interaction with our brand is true to our core values and the Miistas’ tone of voice. We are looking for someone comfortable working with a small team in a fast-paced environment an excellent communication skills. Main Responsibilities The main functions of this role include but are not limited to the following. • Provide exceptional global customer support through various channels such as emails, phone and social media., • Drive conversion through engaging with customers, suggestive selling and sharing product knowledge., • Build relationships with customers and ensure that the customer journey online is successfully completed., • Manage online returns and online exchanges alongside e-commerce administration for a small segment of our UK market., • Work closely with other departments to ensure consistent customer service levels across the company., • Resolve general customer enquiries and support decision-making throughout the e-commerce conversion funnel., • Provide updates to the team on weekly meetings and weekly and monthly reports when necessary., • Answering all client enquiries in a highly professional manner, ensuring all queries are dealt with quickly and correctly., • Be able to keep up to date and organised with ongoing customer enquiries or complications. Qualifications: Minimum of 1-3 years in Retail and E-Commerce customer service. Must have had physical retail experience with a premium fashion brand before moving to an E-Commerce customer service role. Must have considerable experience working with high-profile clients and ensuring the satisfaction of the client journey. Preferably, you will have past exposure to the world of luxury personal shopping or VIP sales. Additional qualifications and skills preferred: • Strong organisational skills., • Proactive, creative, and self-starter., • Excellent written and good verbal communication skills., • Proficiency with MS Office applications (Word & Excel) and knowledge of cloud-based applications., • A personable person who can work within a team and is self-organized when working from home., • Interested in fashion and trends in aesthetics and society at large. Our Position: The Opposite Thing Designed in London — Made in Spain — EU Sourced and Produced Miista upends the exclusionary practices of the fashion industry to show how we’re actually living now. Over the last ten years we are proud to have built a brand that through craft, our community, the risks we’ve taken and a sometimes bizarre willingness to laugh at ourselves, has made an elegant commitment to the alternative. A dedication to the opposite thing. What does that mean? That we’re happy to sacrifice profit and to subvert problematic fashion trends for women to create a product that has personality in addition to aesthetic value. A product that knows women don’t really shop using the search words ‘pretty’ now. If we were your friend, Miista would be the odd one at school who grew up and got an attitude and a sense of confidence. You know when it’s a Miista.

Why Ocado? Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"). This drives our highly automated, multi-million-pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery. Supporting the fast paced growth of our Fulfilment Operations in this role you will be identifying and delivering opportunities for improvement! As CI Manager you will be a positive agent for driving change in the Operating Region. From supporting the delivery of the improvements roadmap and driving efficiencies across a 5 pillars. you will be in a position to influence and drive positive change. This role also involves working closely with the wider Ocado Logistics Excellence functions, the CFC and the Operational Business Units, Delivery Operations plus the relevant Senior Leadership teams. Responsibilities As CI Manager you will be responsible for the delivery of improvement projects and initiatives that drive advanced performances across 5 pillars of Safety, People, Customer, Delivery and Cost: You will also be responsible for the following tasks: • Deliver site improvement projects to time and budget, • Work closely with Operations, Engineering, Supply Chain & Technology teams to ensure the smooth roll out of site Excellence projects, • Act as the onsite representative to support and roll out projects initiated by other business areas, • Manage projects to an agreed structure with clear requirements, stakeholders and objectives, • Manage stakeholder communications to ensure that a stakeholders are kept up to date, • Carry out discovery investigations onsite to identify operational waste, areas for improvement and potential solutions using:, • Data analysis & trend mapping, • Lean methodology tools, • Operational expertise, • Qualitative insight from operational teams, • Information and legal requirements from other business areas, • Be responsible for communicating investigation and discovery results to ensure high quality information is available for project development and prioritisation You will also contribute to onsite cadence by: • Supporting the meeting landscape to focus and achieve buy in to quality, cost and delivery issues, • Working closely with operations teams at a levels to support them in delivering improvements, • Coaching and train operational teams to embed a culture of quality focused continuous improvement, • Supporting decision making by building cost vs benefit proposals and slide decks. Present these to the Senior Team and other key stakeholders to gain support for improvement initiatives. About you The ideal candidate will shape and drive a world class employee experience and environment to attract and retain the right people and lead your teams to foster a culture of respect, identity, loyalty, trust and aspiration where people are engaged and motivated to commit to Ocado and our values. You will possess these following qualities: • Ability to persuade, negotiate and influence key stakeholders, • Confidence in delivering informative, well-organised presentations, • Experience of managing projects, • Experience of analysing and utilising data, • Previous experience in a continuous improvement environment or the use of Lean methodology tools, • Previous experience in a 24/7 productivity conscious warehouse environment, • Working knowledge of food safety practices, • Good working knowledge of Microsoft and Google suite, • Excellent problem solving skis with a solution focus & strong bias for action, • Strong verbal & written communication and numeracy skills, • Be a recognised self starter with excellent personal organisational skills What we offer you Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. • Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being., • Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching., • Private Medical Cover: Rest easy with comprehensive private medical insurance., • Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave., • Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme, • Share Schemes: Join exciting share plans to participate in our success., • Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants., • Financial Protection: We offer Income Protection and Life Assurance for financial security. We're dedicated to your well-being, professionally and personally. Unlock these exceptional benefits at Ocado Logistics. Explore our employee-funded options, including Dental Insurance, Travel Insurance, and more through Benefits+., • Bonus Scheme

About Indicium AI Indicium AI was Anthropic’s first European launch partner - and sits among a handful of organisations globally trusted by Anthropic to deploy Claude at enterprise scale. We are also one of the first four OpenAI partners in the UK, and Databricks Ventures has invested in our business and holds a seat on our board. Our engineers have access to the latest AI tools and models, partner technical teams, and early capability previews that the wider market does not. We are deploying production AI systems into the world's most complex organisations across Financial Services, Energy, and Healthcare. We exist to make AI a genuine competitive advantage for our clients, not in a presentation but in production. We invest seriously in our people. Every FDE at Indicium AI has access to Anthropic training, and a flexible learning budget to go with it. All of our staff are equipped with Claude licenses for Chat, CoWork and Claude Code. We are building a team of engineers who are at the frontier - and we support that with the investment to match. The Role AI is not just changing what software can do - it is changing how software gets built. The best engineering organisations in the world are rewriting their operating models around AI native development: Claude Code in every workflow, agents across the SDLC, and a fundamentally different relationship between engineers and the tools they use. Most enterprises know this matters. Very few know how to make it work. The Forward Deployed Software Engineer at Indicium AI embeds directly with client engineering teams to transform how they build software. You do not wait for a brief. You watch how a team actually works, find the problems they have not articulated yet, and ship the changes that make AI native engineering real - not as a presentation, but in their daily workflows and production pipelines. This is a role for an experienced software engineer who is passionate about how AI is transforming the craft of software engineering. You will help organisations redesign their engineering capability - from how they use Claude Code and agentic tooling, to how they structure teams, review code, test, and ship. Then you will co-engineer alongside their teams to integrate these new ways of working into their product engineering workflows. You will lead engagements at some of the most complex organisations in the UK. Technically, commercially, and in the room with engineering leaders who have built serious systems and are not easily impressed. What You Will Do • Lead engagements that transform how enterprise engineering organisations build software - from discovery and assessment through to embedded co-engineering and operational handover, • Design and implement AI native development workflows: Claude Code integration, agentic coding assistants, AI-augmented testing, automated code review, and intelligent CI/CD pipelines, • Define and roll out operating models for AI native engineering across client organisations - covering tooling, process, team structure, and best practice at scale, • Co-engineer with client product engineering teams, working shoulder to shoulder to integrate new ways of working into their existing codebases and delivery cadence, • Own the client technical relationship at senior engineering leadership level - you are the person the VP Engineering or CTO calls, not one of the people copied on the email, • Navigate organisational complexity - procurement, security, resistant teams, shifting priorities - without losing delivery momentum, • Identify and shape new opportunities within existing client relationships - commercial awareness is part of the role, not separate from it, • Codify repeatable patterns and playbooks for AI native engineering transformation that let the practice scale beyond individual engagements, • Mentor engineers on your engagements and raise the bar for the practice through knowledge sharing, • Work alongside Anthropic field teams on joint client engagements - representing Indicium AI at the highest level What We Are Looking For • 5+ years as a software engineer with strong production experience - you have built and shipped real systems, not just advised on them, • Deep passion for how AI is transforming software engineering - you are already using Claude Code, Copilot, or agentic development tools daily and have a clear view on where this is heading, • Experience in a client-facing technical role - forward deployed engineering, technical consulting, solutions architecture, or engineering leadership with external stakeholders, • Strong proficiency in modern software engineering stacks - Python, TypeScript, or Java - with comfort across cloud platforms (AWS, Azure, GCP), • Experience driving engineering process change or transformation within organisations - you have helped teams adopt new tools, practices, or ways of working at scale, • Genuine enterprise experience - you have navigated the realities of large engineering organisations: legacy systems, compliance requirements, multi-team coordination, and stakeholder management, • High agency - you do not wait to be told what to do in an ambiguous situation, you make a call, communicate it, and deliver, • Vertical depth in at least one of Financial Services, Energy, or Healthcare - enough to be a credible peer, not just a technology generalist Nice to Have • Experience with MCP server development, Claude Code enterprise deployment, or AI agent integration into development workflows, • Track record of defining engineering best practice or developer experience within a scaling organisation, • External presence - writing, speaking, or community contribution in the software engineering or AI tooling space, • Experience working alongside or within partner ecosystems such as Anthropic, Databricks, or AWS Why Indicium AI Access to leading AI Labs: Anthropic’s first European launch partner. One of the first four OpenAI UK partners. Databricks Ventures invested and on our board. Our engineers work with capabilities before the wider market does and work jointly with teams from leading AI Labs on customer delivery. We are builders: We embed, we architect, we build - and we stay until it works. Our engineers make real decisions on live systems, for clients in industries where getting it wrong has consequences. There are no layers between you and the work. Problems worth solving: No two engagements are the same. The variety and complexity of enterprise AI problems at Indicium AI is something a product company simply cannot offer. If you want engagements that test every dimension of what you can do, this is where they are. Investment in staying at the frontier: The best engineers we know are relentlessly curious - and we build an environment that supports learning and growth. Every engineer has access to leading AI training and tools, career development pathways, and a flexible L&D budget. We think that’s how it should be.

CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine - enabling companies to distinguish between legitimate users and bad actors (human, AI agent, or bot) and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. We are a fast-paced, global company with offices in Tel Aviv, New York, London, and Tokyo. Every person on our team plays a meaningful role in shaping our product and our future. About the Role We are looking for a smart, curious, and ambitious Revenue Strategy & Operations (RSO) Analyst to join our team initially for a six-month period to cover a maternity leave. This isn’t a back-office reporting role. It’s a front-row seat to how a fast-growing, global technology company operates - and a genuine opportunity to help shape it. Reporting to the Senior Director, Head of Revenue Strategy & Operations, you will sit at the intersection of data, strategy, and execution, working across Go-to-Market and Finance teams to drive the decisions that move the business forward. You will represent the RSO team in London, as the rest of the team is distributed globally. You’ll need to be comfortable working virtually, building relationships across time zones, and hitting the ground running without in-person onboarding. We’ll set you up for success - but we’re also looking for someone who’s curious enough to proactively seek out information. You’ll start by supporting existing workflows and taking on ownership progressively as you build context and confidence in the role. We’re looking for someone who wants to grow into a true strategic partner: someone who asks why, challenges assumptions, and actively uses emerging tools - including AI - to find smarter, faster ways of working. If you’re early in your career, technically strong, and hungry to make an outsized impact, this is your role. What You’ll Do? You’ll begin by supporting established workflows and taking on increasing ownership as you build context across the business. Over time, you’ll become the go-to person for many of these areas. Responsibilities include: • Own and support company-wide revenue forecasting rhythms through modeling, • Support executive and board-level reporting, including quarterly board deck, management meeting decks, and town hall preparation, • Support go-to-market planning and analysis - including territory management, ICP scoring and model iteration and pipeline generation reviews, • Serve as the first point of contact for the EMEA/APAC field team on deal desk queries, tool support, and general operational questions - triaging, resolving, and escalating where needed, • Maintain data integrity across our CRM and reporting stack - identifying anomalies, enriching records, and ensuring the business is always working from clean, reliable data, • Experiment with AI and automation tools to build smarter, faster workflows across the operations function, • Act as a proactive analytical partner to stakeholders across Sales, Marketing, Finance, and Customer Success - translating data into clear recommendations and helping the business move faster Who You Are? You’re early in your career but you operate like someone who’s been around longer. You don’t wait to be told what to do - you identify the problem, propose the solution, and get moving. You’re as comfortable building a forecasting model as you are presenting your findings to the CFO. And you’re the kind of person who gets genuinely excited about figuring out how AI can make a process 10x better. You want to become a world-class strategic operations professional. This role is your starting point. Requirements: • 2 - 4 years of experience as a Business Operations, Revenue Strategy and Operations, Data Analyst, or similar role - the CV matters less than what you’ve built and how you think, • Hands-on Salesforce experience (must) - not just as a user, but as someone comfortable with admin-level tasks: managing data integrity, building reports and views, maintaining objects and fields, and making the CRM work for the business, • Experience with BI tools (Tableau, Power BI, Looker, or similar), • Strong financial and analytical modelling skills - you build models in Excel or Google Sheets that are accurate, sustainable, and easy to understand, • Exceptional communicator - you write and speak with clarity, know how to tailor a message for a CFO versus a sales rep, and can turn complex analysis into presentations that make the insight impossible to miss, • Bias to action - you lead with solutions, move fast, and don’t get stuck waiting for perfect information, • Genuinely curious - you dig into problems until you understand them, and you’re always looking for a smarter way, • Ambitious - you’re not looking for a job, you’re looking for a career, and you’re motivated by the opportunity to grow into a strategic partner within the business, • Self-sufficient and comfortable working as the sole UK team member within a globally distributed team - you don’t need someone sitting next to you to get up to speed or get things done, • Strong SQL skills - comfortable querying, transforming, and sense-checking data without hand-holding, • Experience with or enthusiasm for AI tools and workflow automation Nice to Have • Background in SaaS, AdTech, MarTech, or Cybersecurity, • Exposure to revenue forecasting, • Experience working in a fast-scaling or global environment

Job Title: Asset Management Assistant Location: Nine Elms, SW London Department: Commercial Employment Type: Permanent Contract Salary: Competitive Market Rate Package Hours: 9:00 – 18:00 Monday – Friday About Us: Established in 2017, Excel Winner is leading part of Europe's largest regeneration initiatives. We aim to transform the Vauxhall, Nine Elms, and Battersea Opportunity Area by introducing new homes, creating jobs, and developing biodiverse green spaces. Summary of the Job: The Asset Management Assistant will support the day-to-day operations of the One Nine Elms project, assisting in the overall management of property operations. The role will focus on administrative coordination, financial tracking, and operational support to ensure efficient and compliant asset management. Working closely with Commercial Director, the position will play a key role in maintaining smooth operations, supporting vendor coordination, and enhancing overall performance of the asset. Job Responsibilities: • Assist in the overall operational management of the One Nine Elms project, • Support the management and coordination of the Managing Agent to ensure service delivery standards are met, • Monitor and assist in managing operational budgets, cost control, and expenditure tracking, • Support commercial reconciliation and cash flow monitoring processes, • Handle administrative tasks including documentation, reporting, and record keeping, • Assist in managing defect (snagging) issues, including tracking, coordination, and customer communication, • Support health & safety processes and ensure compliance with relevant regulations, including Building Safety requirements, • Assist in compliance monitoring and reporting to ensure all statutory and internal requirements are met, • Liaise with internal and external stakeholders, including contractors, consultants, and tenants/residents, • Provide general operational support to improve efficiency and effectiveness of asset management activities Job Requirements: • Previous experience in property management, asset management, or a related field is preferred., • Strong organizational and administrative skills with attention to detail., • Basic understanding of budgeting, cost control, and financial reporting., • Ability to manage multiple tasks and prioritise effectively in a fast-paced environment., • Good communication skills, both written and verbal, • Proactive, reliable, and able to work both independently and as part of a team, • Familiarity with compliance, health & safety, or building operations is advantageous., • Proficiency in Microsoft Office (Excel, Word, Outlook); experience with property management systems is a plus., • Fluency in English is essential; proficiency in Chinese is advantageous., • Educational background in Architecture, MEP Engineering, Real Estate Management, or a related discipline is preferred. Please Note: The duties and responsibilities listed in this job description are not exhaustive. The role may require the post holder to undertake additional tasks within the general scope of the position. Such duties should not fundamentally alter the nature of the role. This job description is intended to adapt to the evolving demands of company objectives and priorities. How to apply: If you are a motivated professional with the skills and experience to thrive in this role, we encourage you to apply by submitting your updated CV directly through LinkedIn job post.

M&E Account Manager Prestigious Commercial Building £75-85k Salary Central London Healthcare Pension Our customer are one of the leading property & real estate organisations globally, with a number of high profile buildings under management and across a range of sectors including financial services & corporate, healthcare, managing agent and heritage among others. Due to an internal promotion at a long held account in Central London (Zone 1) they currently seek an account manager to take charge of M&E delivery across planned & reactive maintenance for a corporate HQ building, as well as driving projects and extra works. Guideline salary for this position is circa £75-85k basic as well as associated benefits including healthcare, pension scheme, etc. Candidates must be fully qualified in an engineering discipline (mechanical, electrical), ideally through a recognised apprenticeship, and have at least five years demonstrable experience as a contract or account manager within M&E maintenance on the service provider side. Experience with similarly high-profile or demanding client accounts is essential, while experience within listed / heritage assets is ideal. Particular duties will extend to: • Contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance, • Daily management of the Engineering team including compliance, disciplinary processes and procedures., • Direct, instruct and manage all staff under their control as well as SSP’s ensuring compliance with working practices., • Complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client., • Conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems., • Liaise and keep informed both the client and line manager on all aspects of contract problems (defects & deficiencies)., • Ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio., • Ensure quality is maintained throughout the facilities., • Ensuring business policies and processes are effectively communicated, and implemented within the contract., • Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence., • Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues., • Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded., • Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met., • Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts., • Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward., • Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate., • Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Experience Required • Experience in Facilities Management industry, • Must have progressed from an "on the tools" mechanical / electrical engineering role, • Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives., • Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable., • Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)., • A good level of English and Mathematics required., • Strong organisational and communication skills with the ability to prioritise workloads., • Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints. This is a fantastic opportunity to work on a prestigious account for a corporate HQ, well served by public transport links into a main-line rail station. As such it will suit an ambitious and enthusiastic account manager with a technical background, keen to further their career with an industry leader.

About the Role: This is a newly created role on a fast-growing team. Stellar Copilot is redefining what small business marketing looks like in the age of AI. Our teams leverage Pixis’ best-in-class AI tooling to improve and automate the core paid media processes of businesses across industries and at every stage of growth. As a Customer Success Manager on the Copilot team, you'll manage a portfolio of small business clients —learning their objectives inside and out, building AI-powered workflows tailored to their needs, and providing the strategic guidance that helps take them to the next level. You'll also work directly with Pixis' in-house AI engineering team, influencing product improvements, contributing ideas for new initiatives, and being among the first to test the latest in AI-enabled advertising technology. What you'll do: – Partner with AI-enabled paid media teams to drive measurable results for a portfolio of small business clients – Leverage AI technology to design workflows and automated processes that address each client's unique marketing needs – Own client relationships from onboarding through retention — managing communications, check-ins, and key touchpoints – Lead client meetings and deliver clear, compelling campaign reporting and performance reviews – Collaborate closely with internal media teams, translating client business context into actionable campaign and optimization decisions – Identify cross-sell and upsell opportunities and work with clients to expand the scope of their Copilot programs – Feed product insights and client feedback directly to the Pixis AI engineering team to shape future development – Collaborate with our AI engineering team to design and build agentic support for account management —defining workflows, testing agent capabilities, and helping automate the routine work of managing client portfolios at scale What we 're looking for: – 2–3 years of experience in a customer success, account management, or client services role — ideally within a services business or technical product organization – Experience working with paid advertising platforms, particularly Google Search and Meta, and the ability to speak to their role in a marketing program – A genuine passion for working with clients — you're energized by understanding their goals and helping them win – Demonstrated interest in AI-powered marketing tools and an eagerness to build expertise in this space – Experience working with or marketing to small businesses, with an understanding of how their operations and marketing priorities typically function – A commercial mindset — you can identify growth opportunities and are comfortable having cross-sell conversations About Stellar: The traditional agency model wasn't built for what comes next. Stellar is. Stellar is a performance marketing group designed for high-growth brands that demand speed, clarity, and real outcomes. We bring together 11 specialist agencies across paid media, creative, lifecycle, SEO, and platform strategy — all connected by Pixis, our shared AI infrastructure.

About governr governr is the AI control infrastructure for regulated industries, with a primary focus on financial services, healthcare and government. We give enterprises the visibility, control, and audit trail they need to deploy AI agents responsibly. Our platform covers AI discovery and inventory (AI Atlas), continuous monitoring and action auditing, and full decision accountability records. As regulatory pressure on AI grows, and AI adoption accelerates this creates increasing material business risk and regulatory scrutiny, and governr is purpose built to help these firms respond. The Role We're looking for our first Product Manager. This is a hands-on position working directly with the founders and engineering team to shape what we build and why. You'll own the roadmap, stay close to customers, and help us make the right calls in a fast-moving market. What you'll do Own the product roadmap across all three phases of the governr platform. • Spend real time with financial services, and regulated sector customers and prospects, developing a deep understanding of the business risks and pressures they face and what good looks like for a CRO, CIO, COO, • Translate customer pain into clear product direction, working out what to build, what to defer, and what to drop, • Drive day-to-day delivery, keeping the team moving at pace while managing client expectations and making sure ambitious commitments are met without cutting corners on quality. This includes coordinating with near-shore engineering resource, so experience working across distributed teams is important, • Drive prioritisation clearly, because at seed stage every sprint matters, • Define and track the metrics that tell us whether what we're building is working, • Support customer conversations, demos, and sales where needed, • Build out the product function including the processes, rituals, and tooling that can scale to 1000+ customers globally with an aggressive plan What we're looking for • Early-stage experience, having worked at a startup before and knowing what it's like when there's no playbook, • Strong technical depth, enough to understand how audit trails are constructed, how agent actions are captured, and how the platform integrates with enterprise environments. You won't write code, but you'll be expected to get close to the detail and hold your own with engineers and technical customers, • Financial services background, or deep familiarity with how FS firms buy, procure, and adopt new technology. You need to understand risk concepts of these firms and speak credibly to stakeholders, • B2B SaaS background, understanding how enterprise software gets bought and used, and experience with products where the buyer and end user are often different people, • Strong written communication, able to write a crisp spec or brief without it needing three follow-up meetings, • Genuine customer curiosity, comfortable in customer calls rather than just reading the summary afterwards, • Comfort with ambiguity, because the roadmap will change, the market will surprise us, and you're energised by that Useful but not essential Experience in AI, governance, compliance, or RegTech Awareness of the EU AI Act, FCA guidance, NIST, MIT, ISO 42001, Agent Security or similar frameworks Why join AI controls are shifting from a nice-to-have immature standard to a core regulatory and business risk management requirement, and financial services firms are at the sharp end of that. You'd be the first dedicated PM at a company solving a problem that's commercially urgent and genuinely interesting. Sharp team, high trust, and direct access to founders and customers from day one. We're building AI agents directly into the product, and this role will help shape how we do that. You'll need to be comfortable working alongside agentic systems, thinking through how they interact with users, and helping us make sensible decisions about where automation should and shouldn't be applied. If you want to own a product that matters, in a market that's moving fast, with a rapid growing client-based and help build something significant from the ground up, you're in the right place.

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's 'World's best companies 2024' ranking.Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.Your RoleAs Continuous Improvement Lead, you'll be responsible for leading and coaching theorganisation in driving an effective improvement journey. You'll actively lead teams and engagebusiness leaders to analyse performance, determine processes and tools, and drive theprojects and governance to implement tangible improvements.You'll become a change agent with the courage to champion improvement within the businesswith the ability to motivate others to achieve results.Key responsibilities:Continuous Improvement (CI): Lead project teams to deliver business improvements through the deployment of tool Work with business leaders to undertake continual analysis of our operations, to exposeopportunities for change & improvement Drive continuous improvement within the business and identify opportunities for improvementincluding deployment of Balanced scorecard, One Safran, Customer Improvement projects,Lean Journey & QRQC Analyse and monitor financial and customer benefits throughout the life of improvementprojectsProblem Solving Capability: Work with the Director of CI to determine the tools required & scope of CI Training across thebusiness Create, organise and deliver training to the targeted scope Coach Project Sponsors and Leaders to enable the delivery of successful projectimplementationDrive Plant / Business Unit Improvement Workstreams: Lead teams in analysing data and determining the key activities that will reduce the defectsor increase flow Use of Value-Stream Mapping to determine production bottle necks and leading the team toaddress the issues found Communicate the progress to both internal and external customers and influence theleadership team to ensure support to drive workstreams to closure Accountable for governance of improvement projects and activities.What You'll Bring:As Continuous Improvement Lead, you'll bring a wide range knowledge and experience ofproblem solving, including: Six-sigma methodologies lean manufacturing and continuous improvement tools A Black Belt qualification is essential with proven leadership in driving improvement projectsacross a business Able to act as a change agent with the courage to champion improvement within the businesswith the ability to motivate others to achieve results. Demonstrable CI project delivery experience within a production/manufacturing environmentAt Safran, we understand that diversity and inclusion make teams stronger and more effective,and as an organisation, we are committed to fair and equitable employment practices foreveryone.We also know that some candidates may be put off applying for jobs where they don't meet100% of the criteria outlined in the advert, however, we encourage anybody to apply if you candemonstrate a variety of skills and experience relevant to the requirements of this role.Please let us know if you would like to discuss any reasonable adjustments to the applicationor hiring process that may better facilitate your participation.TPBN1_UKTJ

Job Title: Assistant Manager - Credit AdministrationLocation: LondonType: PermanentAbout the RoleWe are seeking a highly motivated and detail-oriented Assistant Manager - Credit Administration to join our London-based team. This permanent role will be responsible for managing loans and advances, bank guarantees, and portfolio maintenance for bilateral credit and syndication loan accounts. The ideal candidate will bring a strong understanding of credit operations and financial analysis to support accurate reporting, client servicing, and departmental efficiency.Key ResponsibilitiesManage bilateral credit/syndication loans and bank guarantees, including drawdowns, rollovers, interest servicing, repayments, renewals, and issuance.Handle back-office tasks for loan accounts, including file maintenance, transaction verification and authorisation (Finacle), and internal correspondence.Maintain daily currency-wise cash flow coordination with Treasury.Liaise with back offices of agent and participating banks/branches.Conduct periodic review/renewal of credit facilities.Monitor covenants, collateral, and insurance compliance.Prepare and submit reports/returns accurately and on time to relevant authorities.Support internal departments to ensure smooth workflow and effective issue resolution.Maintain high levels of customer satisfaction and provide coverage for other supervisory staff during absences.Candidate RequirementsProven experience in credit administration, loans & advances, and bank guarantees.Sound knowledge of financial statement analysis and loan portfolio management.Proficient in Finacle, MS Word, Excel; working knowledge of Bloomberg/Reuters preferred.Strong communication and problem-solving skills.Ability to work effectively under pressure and meet tight deadlines.Calm temperament and professional demeanour.Reporting LineThis role reports directly to the Head of Credit Administration .TPBN1_UKTJ

Join Mercier Consultancy MD as a Swedish Speaking Customer Experience Agent and take advantage of the opportunity to work remotely from Greece! We are looking for energetic individuals who are passionate about customer service and eager to provide excellent support to our Swedish-speaking clients.

Familiarity with CRM systems and customer support tools is advantageous. Embark on an exciting career path with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming industry, located in breathtaking Malta! This is a fantastic opportunity to leverage your language profi

We have a fantastic new job opportunity for a Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail. Working as the Customer Service Adviser / Sales

Job Title: Customer Experience Cloud & AI SME Location: Remote / UAE / Portugal Company: Kompetenza Department: AI & Service Cloud Development Reports To: director R&D About Kompetenza Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services. Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement. Role Overview We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems. This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions, AI-powered agents, and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption. Key Responsibilities 1. Develop & Optimize Self-Service Customer Portals • Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud., • Implement self-service automation and AI-driven workflows to improve customer interactions., • Ensure portals are intuitive, scalable, and personalized with guided service journeys., • Integrate Einstein AI and automation tools for proactive customer support and case resolution. 1. AI-Powered Virtual Agents & Automation • Develop and optimize AI-driven virtual agents within Salesforce and external platforms., • Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support., • Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms., • Ensure AI agents learn from interactions to continuously improve customer responses. 1. Cross-Platform AI Automation & Integration • Work with Salesforce Flow, Omni-Channel Routing, and Process Automation to optimize service operations., • Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs., • Implement AI-powered predictive analytics to personalize customer experiences. 1. Customer Engagement & AI Mentorship • Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey., • Work directly with customers to understand their challenges and tailor AI/self-service solutions., • Provide training and mentorship to businesses on how to adopt and maximize AI-driven self-service portals., • Gather feedback from end-users to enhance AI models, workflows, and self-service functionalities. 1. Data Intelligence & AI Performance Optimization • Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements., • Continuously monitor AI agent performance and customer engagement metrics to optimize processes., • Ensure compliance with data security, privacy, and ethical AI practices. 1. AI & Innovation Strategy • Stay ahead of emerging AI and Experience Cloud trends, ensuring cutting-edge solutions., • Work with internal teams to align AI automation with business and customer service objectives., • Evaluate and integrate new AI and automation tools to enhance customer experience. Key Requirements Technical Skills • 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise)., • Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows., • Experience with Salesforce Flow, Omni-Channel Routing, and case automation., • Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce., • Knowledge of API integrations, RPA, and machine learning-driven automation. Soft Skills & Experience • Passionate about customer experience, AI, and digital transformation., • Comfortable working directly with clients, understanding their self-service & AI needs., • Strong problem-solving and analytical skills to build impactful automation solutions., • Excellent communication & presentation skills, able to mentor and train customers., • Ability to learn quickly and stay updated on the latest AI and self-service technologies. Why Join Kompetenza R&D Work on cutting-edge AI & self-service portal Why Join Kompetenza? ✅ Build a lead generation machine from the ground up – an exciting opportunity to create a scalable system. ✅ Work with cutting-edge AI and automation tools to optimize sales outreach. ✅ High earning potential – competitive salary with performance-based commission. ✅ Remote work flexibility with a global team.

Hey! Shun here, I’m the CEO and co-founder of Anima. We’re building an active learning OS for all of healthcare and life sciences towards maximising human wellbeing globally. My entire life, I’ve been pulling on a thread that’s affected all of us in some way. Millions die every year because their medical problems aren’t treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times. I trained as a doctor and quit out of frustration at seeing countless cases of people dying because they got misdiagnosed or didn’t get the right care plan. In one devastating incident, the healthcare system had simply forgotten to follow up about abnormal test results. Pulling the thread led me to the health spending team at HM Treasury, responsible for deploying 100s billions into the NHS - there, I worked on workforce and system reform policy with No.10 and NHS England (most notably on forming statutory ‘integrated care systems’, which was signed into law as part of the Health and Social Care Act). Seeing the problem space at all abstraction levels convinced me that the only way to fix healthcare was to build a ‘Care Enablement’ platform that can automate and abstract away work at the clinic, and 10x doctors. Doing so would also be the path to a superhuman personalised medicine agent that could go well beyond humans, crunching tens of thousands of low level features at genome and transcriptome level. At Anima, you’ll help us extend the 3 existing product lines we have, that millions of patients use, and build out new ones at the very cutting edge of healthcare reinforcement learning and agentic AI. Your work will save countless lives. I won’t write too much here, because I think the metrics speak for themselves and if we get further along the process, we can always discuss it more. Users love our product. The biggest testament to this is that most of our growth comes from virality and referrals. As one of the standout companies in YC’s W21 batch, we raised $2.5M before Demo Day in just 4 days, led by Hummingbird. In early 2024, we closed an oversubscribed Series A round of $12M, led by Molten Ventures. We’ve been turning down pre-emptive offers of more capital since 2024. Anima clinics look after 3 million lives, and every day around 20,000 people get care through Anima, growing fast. Since the beginning, we’ve cultivated a unique hacker culture at Anima with a flat hierarchy. If you look at some of our LinkedIn profiles, you’ll note that the title is often ‘Product at Anima’, which is a more accurate description of what your role will be - it’s much broader than the typical SWE role. We predict that small, killer T-shaped teams will win out over large mediocre ones in the era of agentic AI. We've been purposefully building a 'knights of the round table' where each person has an incredible amount of ownership, autonomy and human impact on saving lives - zero line managers, PMs or EMs, but an intensive focus on coaching and teaching. [In case you’ve seen the show, the best analogy is Firefly and the crew from it. Greatest show ever imo.] It started with me. I self taught and wrote a lot of the Anima 1.0 code, and Anima’s active learning patent. I run most of the hiring tech chats to this day. I first and foremost see myself as an IC and builder, and still build stuff in my spare time. More than 80% of our product team are VPs, ex-technical founders and former CTOs (we do not have titles internally). We also have domain experts, including full-stack clinical engineers: ex-MDs who left established medical careers to join Anima because they recognised the much higher leverage they’d have here. Almost everyone in Anima is at least somewhat technical and very UX focused. This makes for a truly flat hierarchy. Internally, people have described it as a hive mind - there is little semantic error because we all deeply understand the problem, engineering, grading for potential features, and trade-offs. With the outlier product talent density at Anima, there's a heavy focus on coaching and teaching, with no need for line management. We've been able to make huge strides in the NHS because we all deeply understand the problem, grading tasks based on our engineering expertise, and real life clinical trade-offs. This deep domain knowledge is ultimately how we integrated with the major electronic health records (EMIS and SystmOne) in just 4 months, and grew from $150k to $7m in 20 months and 3 product lines. We're relentlessly resourceful. In 14 months, we built an extremely loved enterprise app that users have said 'seems too good to be true'. Anima can take an information complete medical history as good or better than a typical human doctor, and increasingly automates front and back office in a way that would’ve seemed like science fiction a few years ago - for example, Annie (our AI) now deals with a large percentage of documents completely autonomously without a human in the loop. Anima is a safe haven for free thinkers and we've been careful to build a culture where everyone feels comfortable being their complete unfiltered self, sharing their honest thoughts, feelings without ever needing to self-censor. Joining Anima means joining a crew with exceptional talent density, and your crewmates will never let you down. We hire talented people who think from first principles and have high growth potential - great decision makers who deserve to have complete autonomy and are forces of nature when empowered with it. Decisions are never made in isolation by the founders. All information is transparently available to the whole team on our Notion - every meeting, decision, success, failure. We have a live Retool dashboard which shows live MRR, linked to Stripe invoices. We are deeply collaborative, and through mutual and self-challenge, we converge towards the optimum, and decisively execute. We are united by child-like intellectual curiosity and experiment and wander freely when the right path isn’t clear. We believe all future managers should be formidable individual contributors & domain experts. We hire candidates from all over the world. We offer flexibility over work schedule and location. We have a good time! We get the whole team together at least twice a year for team retreats, with the last ones in Brittany (France), La Paz (Mexico), Tuscany (Italy), Dominican Republic! Hi - My name is Shun, a medical doctor and CEO of Anima. Thanks for checking out our job ad! We’re tackling a problem that has affected everyone in some way: Globally, millions die every year because their medical problems aren’t treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times. We’ve built ambitious software to automate the entire healthcare workflow - from history taking consultations, to report abstraction, to recommending & saving a coded action plan for the patient, ready for a human doctor to greenlight. By doing this, we get patients optimal care within 24 hours and 10x the clinical workflow in the process. It's a win-win for patients and healthcare professionals. We are pretty unique among health techs: we have both medical and engineering domain expertise - there are 4 doctors working full time at Anima, as well as 'pure' software engineers. I wrote the first backend in Node. As a doctor and former HM Treasury health policy advisor managing £4bn budgets in UK health spending, I have full stack domain knowledge and personal experience of the problem we’re solving. Like me, the whole Anima team have personal experience of the problem we're solving: we're building what we wished we had as doctors. Please note that as this role may involve site work and on-site support for our users, we can only consider your application if you are based in the UK. You will not be able to complete our screening task if you are not based in the UK, so please bear this in mind when submitting your application. We hope to welcome you to the team soon! Join Anima, and you'll use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe. Since launching in the UK, we're now used in by GP practices, primary care networks and federations across the country who collectively provide care for over 2 million patients. Our current distribution team have said that one of the biggest perks of working at Anima is seeing the delight and disbelief on people’s faces when we show them our demo, something that is truly a 10x generational leap. Here’s what some of our users have been saying: *“I sent a plan to the patient and it’s incredible, within a few minutes they’re coming back to me saying that they can make the appointment!” "I would call that next generation, I think you have that badge" ”Sometimes you need to stop driving a Fiesta and buy a Mercedes"* Lots of us went into medicine because we wanted to maximise our positive impact. At Anima, we understand that distribution is the other half of a legendary product. Here are incredible things we’ve built as a result of our fullstack sales team: A Clinical Director at one of our practices wanted to streamline multiple access channels and make access equitable and fair. After some great discovery and deep listening, the AM together with the customer suggested we build something called ‘proxy requests’, which would allow the reception team at a clinic to complete Anima requests on behalf of a patient who was on a landline call - this made it possible to give someone with no internet or mobile phone the same access to care. This is now one of our most popular features that has led to viral referrals and fanatical users. One of our fullstack account manager, realised that adding a configurable feature that allows patients to self-book appointments directly into the electronic health record calendar would be critical to closing large enterprise accounts. By deeply understanding the pain points and anxieties underlying the feature, Anima built the feature in 9 days, to the great excitement of users at demo calls and $1m+ ACV meetings. Off the back of fanatical referrals from our existing users, the team was invited to present to NHS England at national and regional level, and we’ve been helping to shape the future of the primary care market through an upcoming $1bn+ procurement framework. Hungry and wants their shot to change the world - a force of nature when empowered with the tools, resources and development to do it. Exceptional communicator, able to distill complex information into clear and concise bullets without jargon. An excellent conduit between users and the rest of the company. Able to execute a high sigma discovery process and in combination with incisive people intuition, elucidate deep pain points and opportunities to excite within minutes of the first call. Has incredibly high standards for themselves and an unshakeable growth mindset: able to challenge themselves and those around them to push to do things better. Exceptionally organised: able to build & maintain multiple relationships across a diverse range of organisations, and consistently execute on plans to onboard and retain users. Reliably follows up on 100% of qualified leads at optimal intervals. A gifted relationship builder, able to quickly build rapport and emotional anchors with almost anyone and any persona. Pragmatic rather than dogmatic in decision making: able to weigh real world data appropriately, changing course when necessary towards optimal outcomes for patients and clinicians. Keen to understand the big picture & entire context of the company and vertical; impatient to grow towards a senior executive role. Seeks to maximise combined team productivity, communicating the right things at the right time through the right channels. Intellectually curious and loves learning - able to tackle entirely novel challenges that lack prior precedent through first principles thinking, creatively using the right pragmatic approach, with an understanding of alternatives and trade offs. It's helpful to have B2B/SaaS experience, generating leads of $30-50k+ ACV, but not mandatory - we will make exceptions if you’re a high performing BDR. You need to have demonstrated a high growth mindset and potential for rapid skill development through past projects. For this role, you will need to be based in the UK. We're live with GP teams across the country, being used by teams across the NHS. Over the rest of 2024, we're continuing to onboard teams that want to build the future of healthcare, and will be working with the NHS to deploy Anima at regional & national level. We’ll also be identifying international partners to power Anima’s next stage of growth. We’re looking to add talented account executives who understand the urgency and importance of what we’re doing for society and are hungry to make impact. Our VP Sales has a 90%+ e2e close rate, and the distro org averages about 80%. Our CAC payback, gross margin, retention are all world class and you'll be joining an exceptional team with top metrics for SaaS, despite being in a traditionally slower vertical. First month - some examples of what to expect: Participate in user discovery & demo calls to develop a deep understanding of their fundamental motivations and needs/pain points, translating these insights into optimal feature roadmaps. Source leads and execute campaigns. Get as much exposure as possible to developing the full lifecycle of an opportunity from lead through to closure. Join the team at events & conferences, speaking to potential users, conducting demos and converting leads. Next 6 months - some examples of what to expect: Build domain expertise to scale our prospecting, identifying the teams in the most pain who are likely to become fanatical users of Anima. Become the central point of contact for assigned GP practices and PCNs. Your job is to maximise discounted fanaticism, doing whatever is necessary to help practices start - and continue - using Anima. Work with customer success colleagues to maximise virality and fanaticism across your accounts, doing whatever is needed to ensure every account leads to the maximum number of fanatical referrals. 6+ months - some examples of what to expect: Potential to transition into a Strategic Enterprise AE, with managerial responsibility for junior AEs joining the team. Take on account management responsibility for larger accounts e.g. GP federations and ICSs (covering 1m+ patients). Work with the team to scale our sales & marketing, including working with NHS leaders to identify and secure regional & national-level procurement opportunities, including those beyond primary care.

Mercier Consultancy MD is on the lookout for a Dutch Speaking Customer Experience Agent to join our vibrant team in Sofia! We are looking for customer-focused individuals who are eager to provide outstanding support and build relationships with our Dutch-speaking clients.

Mercier Consultancy MD is thrilled to announce an opening for a Danish Speaking Customer Experience Agent, offering the flexibility to work remotely from Greece! We are looking for dedicated individuals who are passionate about customer service and eager to provide exceptional support to our Danish-

Job Opportunity: German-Speaking Customer Support & Content Moderation Roles Work from Home (Portugal, Greece, or Bulgaria).We are currently hiring German-speaking professionals for fully remote positions based in Portugal, Greece, or Bulgaria.This is an excellent opportunity to launch or grow your

StackOne is the universal integration layer for modern SaaS products. We’ve raised $24m in 2 years, and we’re backed by top tier investors like Google Ventures and Workday Ventures. Our unified API platform lets vendors ship hundreds of native, white label integrations in days, not months, by abstracting away dozens of disparate third party APIs into a single, normalized interface. On top of those APIs, we provide AI Agent Actions so customers can build agentic workflows without wrangling OpenAPI specs. StackOne sits behind the scenes as an embedded iPaaS: SOC 2 compliant, multi-tenant, and invisible to end users powering integrations for future-of-work SaaS categories such as HR, Compliance, and AI Agents. Our customers are established B2B SaaS companies that: Sell to mid market and enterprise buyers Are building AI Agents in the near future Need deep, native integrations to win competitive deals and power their product Value time to integration over building connectors in house We typically close OEM and embedded licensing deals, multi-year (1 to 3 year) contracts, five to seven figure TCV, with a strong land and expand model. Key buyer personas are the CPO and CTO. We are seeking a Solutions engineer to join our team and help create a world-class unified API experience for our customers. The ideal candidate will have had experience in a customer facing role & in developing integrations with various tools via APIs and a keen interest in exploring new technologies and platforms. As an Solutions Engineer at StackOne, you will play a crucial role in driving the expansion of our platform's capabilities. You will work to understand our customer’s unique needs and collaborate with the rest of the engineering team to add support for new integrations within the StackOne unified API. This is an opportunity to be at the forefront of innovation, enabling seamless connections between the diverse range of tools and services that power today's SaaS ecosystem. Help scope & gather requirements to understand customers’ integration needs Collaborate with the engineering team to design and develop new integrations and capabilities for the StackOne unified API Research and explore various tools and platforms to identify opportunities for expanding StackOne's integration capabilities Continuously improve the performance, reliability, and scalability of existing integrations Provide technical support and guidance to customers during the on-boarding process and beyond, ensuring a smooth and positive experience Contribute to the development of integration-related documentation, guidelines, and best practices Stay up-to-date with industry trends and emerging technologies in the API and integration space 2+ years of experience using Javascript or Typescript 2+ years experience in a solutions engineer, technical account manager or similar client-facing technical role Experience interacting with APIs Solid communication and collaboration skills Strong problem-solving and analytical skills As one of the key hire in the company, you will have a lot of freedom and agency to choose and work with the technology you love. Our current tech stack includes: Infra & monitoring: AWS (ECS, Postgres), Datadog, Sentry… Programming Languages & Frameworks: Typescript (Node.js) Other day-to-day Tools: Postman, Notion, Slack, Jira, GitHub, Readme, Intercom and more Our integration platform is unique for SaaS because: It’s the easiest and fastest. To add dozens of integrations, you only need to integrate once with our unified API and we take care of the rest. This is way faster, cheaper, and more reliable than building every integration to each tool one at a time (it can take weeks/months per integration). We enrich and standardize APIs: Don’t worry about the headache of figuring out how every tool’s API works. We add features that don’t exist out of the box (like using filters in your query or triggering a webhook when data changes) and make all APIs behave in the same consistent way. It’s easier and better to go through StackOne than to connect to the tools directly. It's the only one that never stores personal data: We are SOC2 certified, have data residency options for GDPR compliance, and more features to protect your customers’ data, plus we never store any of our customer’s data. Join one of Europe’s fastest-growing startups Work with a veteran team of ex-employees of Google, Microsoft, Oracle, Coinbase, JP Morgan and more Participation in the company’s employee share options plan 25 days holiday + 1 additional day holiday per year of tenure Flexible work setup - we're hybrid-friendly £1,000 for your home office set up + £500/year top-up Cycle2Work and Electric Cars scheme Private health insurance (including dental & optical) Health, fitness and gift card discounts Annual team offsite to sunny spots (last ones were in Spain and Portugal ☀️) Ready to help us change the game for SaaS integrations? Get in touch and let's chat! We believe diversity drives innovation. We encourage individuals from all backgrounds to apply. As an equal-opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Mercier Consultancy MD is excited to announce an opportunity for an Irish Speaking Customer Service Agent to join our team, with the added benefit of working in beautiful Bulgaria and receiving paid relocation support.

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today enabling businesses to deliver impeccable always-on customer support across the customer journey from service to

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today enabling businesses to deliver impeccable always-on customer support across the customer journey from service to sales to ecommerce. Founded in 2011 Fin became one of the fastest growing companies and remains one of th

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today enabling businesses to deliver impeccable always-on customer support across the customer journey from service to

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today enabling businesses to deliver impeccable always-on customer support across the customer journey from service to sales to ecommerce. Fin is the AI Customer Agent company on a mission to help businesses provide perfect

Familiarity with A/B testing methods to ensure AI agent performance at scale. As agentic AI accelerates Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions but meaningful exchanges. You will design prototype and validate conv

Kickstart your career with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming sector in Malta! This is an exciting opportunity for those who wish to merge their Finnish language skills with their passion for customer service, all while enjoying the beautiful surround

Location: North London Our client is seeking a motivated and professional Field Agent to join their growing team on a Temporary to Permanent basis. This is an exciting opportunity for an individual who enjoys working independently, engaging with customers, and contributing to high-quality field operations. The successful candidate will play a key role in representing our client in the field by conducting site visits, gathering information, supporting customer interactions, and ensuring accurate reporting. The role requires strong communication skills, attention to detail, and the ability to adapt to different working environments. Key Responsibilities Conduct field visits to gather data, complete inspections, and support operational activities. Engage professionally with customers, clients, and stakeholders while delivering excellent customer service. Accurately record findings, updates, and reports using handheld technology and internal systems. Communicate field observations and updates effectively with internal teams. Support issue resolution by identifying concerns and escalating matters where required. Maintain accurate records and complete all administrative tasks in a timely manner. Represent our client professionally at all times while working across various locations. Ensure compliance with all health, safety, and environmental procedures.Candidate Requirements Excellent customer service and interpersonal skills. Stro...

Provide first- and second-line support for macOS, iOS, and Apple hardware (MacBooks, iMacs, iPads, etc. Permanent | Onsite, Mayfair | macOS and iOS | Apple Support. We are seeking a customer-focused Mac Specialist Support Agent to join our IT support team.

As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? • You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations, • You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs, • You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches, • You can translate business needs into clear technical solutions and explain decisions so stakeholders understand and trust them, • You understand modern contact centre platforms and how they support multi-channel services and integrated customer journeys, • You can design end-to-end contact centre solutions, including call routing, customer journeys, agent workflows, and scalable/high-availability environments, • You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD, • You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business needs into clear technical designs, guiding delivery from early concept through to live service and continuous improvement. You'll also own architecture governance, ensuring solutions align with strategy and long-term goals. Whether defining roadmaps, managing technical risk or identifying opportunities for innovation, you'll play a key role in shaping consistent, high-quality outcomes. Beyond delivery, you'll support and mentor other architects, sharing best practice and helping raise standards across the architecture community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £99,836. That's £75,026 salary plus a Government Digital and Data Allowance of up to £24,810 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: • Flexible working including flexible hours and flex-friendly policies, • Time off volunteering and charitable giving, • Bring your authentic self to work with 'I Can Be Me in DWP', • Discounts and savings on shopping, fun days out and more, • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference, • Sports and social activities, • Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: • DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards, • Diverse and Inclusive Leadership at Digital Leaders Awards 2024, • Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025, • Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two stage interview online. Click APPLYfor more information and to start your application. JBRP1_UKTJ

Overview Spanish Customer Support Agent - Greece - Relocation Job Opportunity: Spanish-Speaking Roles in Greece Looking for a fresh start or a lifestyle change? If you're a Spanish speaker with an EU passport, we have exciting permanent, full-time opportunities in Greece one of Europes most beautifu

We are seeking Czech-speaking professionals to join our teams in Lisbon, Portugal.Two roles are available, both with accommodation included in the contract.No experience required! Role 1: Customer Service Representative (Czech + English) Location: Lisbon (on-site) Working Hours: Monday to Sunday

A tech company in London is seeking a Customer Experience Agent to provide exceptional technical support and customer advocacy. The ideal candidate will possess strong technical skills and a customer-first mindset, ensuring every interaction builds trust and loyalty. Key responsibilities include gui

Customer Experience Agent (Technical Support) We're looking for a Customer Experience Agent (CXA) who combines technical expertise with a passion for delivering exceptional customer service. Key Responsibilities Customer Support & Technical Assistance * Be the first point of contact for customer and

Job Openings Slovenian Speaker Customer Support Agent - Relocation About the job Slovenian Speaker Customer Support Agent - Relocation Job Opportunity: Slovenian-Speaking Roles in Content Moderation and Customer Support Abroad We are currently hiring Slovenian-speaking professionals for exciting car

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest‑performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always‑on customer support across the customer journey – from s

Job Openings Spanish Speaker customer support agent FULL REMOTE freelance About the job Spanish Speaker customer support agent FULL REMOTE freelance Freelance Customer Support for Spanish Speakers Are you looking for a fully remote and flexible job? We are hiring freelance email customer support age

Junior Estate Agent Develop your career within the real estate industry.The Junior Estate Agent is a customer-facing role responsible for administrative support in property sales.They work under supervision, handling tasks like data registration, arranging viewings, and producing marketing materials

A leading multilingual support firm is seeking a Multilingual Customer Support Agent to handle inquiries and provide support. Apply now to join a dynamic team focused on customer service excellence.

Multilingual Customer Support Agent – Greece Remote in Greece / Relocation to Athens Salary: €1,045–1,500 (depending on language) – paid x14 instead of the typical x12 per calendar year Start: March / April / May Key Responsibilities Handle customer enquiries via phone, email, and chat R