Customer support agent jobs in United Kingdom

Conference & Events Sales Executive - London Conference & Events Sales Executive Location: HMS Belfast, London Salary: Up to 34,000 per annum Contract: Full Time, Permanent Working at the historic HMS Belfast, you will be exhibiting the venues spaces, so that memorable events for our customers can be created. As a Conference and Events Sales Executive, you are at the heart of our operation, and we are looking for an individual who shares our energy and passion to increase and enhance sales. You'll be working as part of our fantastic sales team driving enquiries and bookings across our three iconic London venues and ensuring all customer's needs are met and their expectations are exceeded, with a focus on increasing corporate business. What can we offer you: • A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged., • 20 days annual leave (Excluding bank holidays and national holiday days), • Free staff meals whilst at work., • Access to Compass Group company perks & benefits., • Perks for Works discounts and promotions, • Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks., • On-site F&B discounts., • No shortage of delicious food Responsibilities: • Undertaking reactive sales activities including responding to voice and email enquiries, • Cross-selling - multi location proposals across 3 iconic London venues, • Producing professional and accurate proposals, providing best options first time to customers, within agreed response times, • Following up on all enquiries within a specific time scale with an aim to convert to confirmed bookings and ensuring conversion rates of incoming sales enquiries and bookings are optimised, • Securing venue show rounds for the BDM's and Event Planners, • Achieving agreed sales targets by driving conversion, • Issuing contracts to customers once bookings are converted, • Ensuring all details and requirements of confirmed bookings are handed over accurately to the Event Planner, • Proactive calls focusing on past bookers, lost and turned down enquiries and lapsed accounts, • Working alongside BDM and Events Planners, nurture customer relationships to maximise all sales and upselling opportunities, • Maintaining accurate, up-to-date reports and information, • Maintaining the compliance benchmarks, • Maintaining relationships with regional agent accounts alongside BDM, • Supporting innovative campaigns for the sales and marketing plan, • Achieving and exceeding agreed sales campaign targets, • Having the opportunity to attend local/national FAM Trips and Showcases, • Responding positively and efficiently to customers, ensuring repeat business is optimised, • Performing ad hoc tasks as directed. The Ideal Candidate: • Minimum 2 years' experience in a proactive enquiry handling sales role, preferably within a high-profile Conference & Events venue, with a proven track record of achieving sales targets. Minimum 1 year experience in the London market, • Previous experience of a diary management system, • Multi-site selling experience, • High degree of commercial awareness and to be able to understand links between sales and profit, • Excellent written ability, • Strong communication and organisation skills, • An ability to sell a product / package., • Enthusiastic and confident, • Ability to deal with a wide range of people, • Excellent attention to detail, • Previous experience within the Hospitality Sector, • Knowledge of Delphi booking system (but not essential) About Us: Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke caf s and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme. Job Reference: com/1607/90347001/52678737/SU #RA Venues Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Passenger Services Agent - Part-time - Korean Speakers only We are actively searching for vibrant and fluent Korean-speaking Passenger Services Agents to join our energetic team at the bustling London Heathrow Airport! You will partake in all activities within Passenger Services, check-in, boarding, transfer, off jetty boarding UMS, PRMS, CUSS, arrivals and baggage services. Ensures Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets to ensure overall customer satisfaction in combination with operational cost efficiency. Hours of Work: Part-time (18.75h/week) Passenger Service Agent Responsibilities: Responsible for the smooth running of the daily operation within Passenger Services Passenger Services, check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customer, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations. Ensuring that we are providing best in class customer service delivery for our customer airlines. Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline's policy.Passenger Service Agent Requirements: Fluent in Korean (Essential) Right to Work in the UK Lates start - shifts from 12pm. Educated to at least 'GCSE' level standard or equivalent Knowledge of passenger services processes and customer airline operational procedures preferred Excellent customer service attitude and skills and highly developed communication skills At least 2 years' experience of working in a customer service environment Basic IT skills Cultural awarenessDue to the nature of the role you will be required to submit the following documents to be considered for interview: Document confirming your right to work in the UK, for example a passport (original copy if you are shortlisted for interview) and all relevant Home Office documents if applicable Proof of your NI number - a payslip from the last 3 months or a P60 from your employer for the last tax year If you have a DBS dated within the last 10 weeks Your HMRC 5 Year History letter - obtained on HMRC website or HMRC appUnfortunately you cannot be considered for interview without these documents so please only apply if you can present the documents

Company Overview Publicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media’s digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. The Role: The Senior Product Marketing Manager (AI) is an individual contributor role for someone who combines strategic thinking with hands‑on execution. You’ll shape the narrative that underpins sales conversations, lead go‑to‑market strategy for new capabilities, and personally create the assets that support complex, enterprise‑level deals. A key differentiator of this role is the opportunity to build and operate AI‑native marketing systems that scale insight, quality and speed across regions. You’ll work closely with Product, Sales, Global Capabilities and regional teams, with clear accountability for outcomes such as adoption, seller confidence and competitive win rate. What you'll do: • Own and evolve the global positioning and narrative for OneSuiteAI, informed by ongoing competitive and market analysis across platforms, martech providers and industry peers., • Create high‑impact sales and marketing assets used in live deals, including pitch decks, one‑pagers, battlecards, demo scripts, FAQs and RFP frameworks., • Partner with Product and Product Operations to lead go‑to‑market activity for new capabilities, platform expansions and market launches., • Embed OneSuiteAI into broader Performics and Publicis Media propositions while maintaining a clear and differentiated value proposition., • Build and maintain a central, living library of OneSuiteAI collateral for global and local teams., • Define launch frameworks, success metrics and post‑launch review cadences, with ownership of adoption and pipeline influence., • Design and operate AI‑native production systems that enable scalable, high‑quality research and content creation across markets. What we're looking for: • Demonstrable experience in product marketing within martech, adtech or performance marketing technology, with exposure to agency and advertiser buyers., • Demonstrated ability to personally produce clear, persuasive narrative assets that are actively used by senior sales teams., • Strong technical understanding of modern AI and advertising ecosystems, including agentic architectures, data flows and connected platforms., • Proven experience running customer discovery, win/loss analysis and competitive research to sharpen positioning and messaging., • Hands‑on fluency with AI‑native workflows, including prompt design, context frameworks, agent orchestration and output evaluation., • Experience operating effectively in complex, matrixed organisations, influencing senior stakeholders without direct authority., • Comfort working in evolving environments where product, messaging and go‑to‑market inputs continue to develop. Additional Information Publicis Media offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including: 📖 Please check out the _ which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups). Publicis Groupe works primarily from the office or our clients' office four days per week. At Publicis Media, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application. Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

Property Administrator – Southfields – £30,000 to £35,000 Dependant on Experience My client, a successful multi-branch Real Estate Agent specialising in high-end properties in SW London, are seeking a motivated property administrator to join their family feel office in Southfields. In this role you will be prodominantly supporting the Sales team and providing additioanl support where needed to the lettings team. You will be organised and driven with fantastic customer service skills to provide excellent front of house services. This is a fantastic opportunity for an existing property administrator to join an established team with a vibrant culture, where you will be provided with fantastic training and exposed to many different aspects within an Estate Agency. REAPIT Experience would be highly desirable. Your responsibilities will include: • Handle inquiries from buyers, • Support the sales team with their administration; assisting in the preparation of sales documentation, including contracts, agreements, and property listings., • Maintaining an organised database of properties, ensuring accurate and up-to-date information., • Support client onboarding processes and ensure compliance with anti-money laundering regulations for the sales process., • Support the lettings team where needed; handling the tenancy onboarding process; preparing tenancy agreements, conduct reference checks, and assist with the processes involved in both the start of new tenancies and the end of existing ones., • Handle tenant queries and concerns effectively, providing exceptional customer service, • Assist with general office duties such as filing, data entry, and managing incoming correspondence Required skills and expertise: • Previous property administration experience required, ideally within Sales Administration, • Knowledge of property laws, regulations, and procedures including AML, • Reapit experience would be highly desirable, • Strong organisational skills with the ability to multitask and prioritise workload effectively., • Excellent communication and interpersonal skills, • A proactive attitude and the ability to work both independently and as part of a team., • Proficient skills in Microsoft Office Packages Salary: £30,000 to £35,000 depending on experience Location: Southfields Working Hours: Monday to Friday 9am-6pm, One Saturday every 3 months For more information, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment. 0208 059 7472 megan@doveandhawk.co.uk

CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine - enabling companies to distinguish between legitimate users and bad actors (human, AI agent, or bot) and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. We are a fast-paced, global company with offices in Tel Aviv, New York, London, and Tokyo. Every person on our team plays a meaningful role in shaping our product and our future. About the Role We are looking for a smart, curious, and ambitious Revenue Strategy & Operations (RSO) Analyst to join our team initially for a six-month period to cover a maternity leave. This isn’t a back-office reporting role. It’s a front-row seat to how a fast-growing, global technology company operates - and a genuine opportunity to help shape it. Reporting to the Senior Director, Head of Revenue Strategy & Operations, you will sit at the intersection of data, strategy, and execution, working across Go-to-Market and Finance teams to drive the decisions that move the business forward. You will represent the RSO team in London, as the rest of the team is distributed globally. You’ll need to be comfortable working virtually, building relationships across time zones, and hitting the ground running without in-person onboarding. We’ll set you up for success - but we’re also looking for someone who’s curious enough to proactively seek out information. You’ll start by supporting existing workflows and taking on ownership progressively as you build context and confidence in the role. We’re looking for someone who wants to grow into a true strategic partner: someone who asks why, challenges assumptions, and actively uses emerging tools - including AI - to find smarter, faster ways of working. If you’re early in your career, technically strong, and hungry to make an outsized impact, this is your role. What You’ll Do? You’ll begin by supporting established workflows and taking on increasing ownership as you build context across the business. Over time, you’ll become the go-to person for many of these areas. Responsibilities include: • Own and support company-wide revenue forecasting rhythms through modeling, • Support executive and board-level reporting, including quarterly board deck, management meeting decks, and town hall preparation, • Support go-to-market planning and analysis - including territory management, ICP scoring and model iteration and pipeline generation reviews, • Serve as the first point of contact for the EMEA/APAC field team on deal desk queries, tool support, and general operational questions - triaging, resolving, and escalating where needed, • Maintain data integrity across our CRM and reporting stack - identifying anomalies, enriching records, and ensuring the business is always working from clean, reliable data, • Experiment with AI and automation tools to build smarter, faster workflows across the operations function, • Act as a proactive analytical partner to stakeholders across Sales, Marketing, Finance, and Customer Success - translating data into clear recommendations and helping the business move faster Who You Are? You’re early in your career but you operate like someone who’s been around longer. You don’t wait to be told what to do - you identify the problem, propose the solution, and get moving. You’re as comfortable building a forecasting model as you are presenting your findings to the CFO. And you’re the kind of person who gets genuinely excited about figuring out how AI can make a process 10x better. You want to become a world-class strategic operations professional. This role is your starting point. Requirements: • 2 - 4 years of experience as a Business Operations, Revenue Strategy and Operations, Data Analyst, or similar role - the CV matters less than what you’ve built and how you think, • Hands-on Salesforce experience (must) - not just as a user, but as someone comfortable with admin-level tasks: managing data integrity, building reports and views, maintaining objects and fields, and making the CRM work for the business, • Experience with BI tools (Tableau, Power BI, Looker, or similar), • Strong financial and analytical modelling skills - you build models in Excel or Google Sheets that are accurate, sustainable, and easy to understand, • Exceptional communicator - you write and speak with clarity, know how to tailor a message for a CFO versus a sales rep, and can turn complex analysis into presentations that make the insight impossible to miss, • Bias to action - you lead with solutions, move fast, and don’t get stuck waiting for perfect information, • Genuinely curious - you dig into problems until you understand them, and you’re always looking for a smarter way, • Ambitious - you’re not looking for a job, you’re looking for a career, and you’re motivated by the opportunity to grow into a strategic partner within the business, • Self-sufficient and comfortable working as the sole UK team member within a globally distributed team - you don’t need someone sitting next to you to get up to speed or get things done, • Strong SQL skills - comfortable querying, transforming, and sense-checking data without hand-holding, • Experience with or enthusiasm for AI tools and workflow automation Nice to Have • Background in SaaS, AdTech, MarTech, or Cybersecurity, • Exposure to revenue forecasting, • Experience working in a fast-scaling or global environment

Site Operations Director City of London - Major London workplace building Circa £80,000 + Benefits Boden Group are supporting a confidential client with the appointment of a Site Operations Director for a major workplace campus in the City of London. This is a high-profile, site-based leadership role, responsible for mobilising, stabilising and leading the day-to-day operation of a complex, multi-building corporate office environment. The site will support around 3,000 people and will require a senior FM leader who can bring structure, pace, visibility and confidence from day one. The role will take ownership of integrated facilities management across hard services, soft services, workplace experience, compliance, commercial performance, service partners, managing agent interfaces and senior stakeholder relationships. This is not a business-as-usual FM role. It is a chance to lead a flagship new site through mobilisation and into long-term operational excellence. Key responsibilities • Act as the senior site escalation point for service delivery, stakeholders, tenants and managing agents., • Lead IFM delivery across hard services, soft services, workplace experience, security, cleaning, catering, reception, logistics and technical services., • Manage site budgets, P&L, reporting, service charge coordination, cross-charging and savings opportunities., • Ensure strong compliance across technical, statutory, SHE, risk and supplier management., • Build and lead a visible, accountable and service-led site team., • Drive service consistency, customer experience and continuous improvement. The person • We are looking for a senior FM leader with experience across corporate occupier, managing agent, client-side, IFM or large campus environments., • You will need to be commercially strong, operationally credible and confident managing senior stakeholders in a complex workplace setting., • Experience in mobilisation, transformation, multi-tenanted offices or flagship corporate sites would be highly advantageous. For a discreet conversation, contact Boden Group.

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‑growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‑enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‑to‑end customer journeys. We value clarity, empathy for users, and functional designs that are grounded in real operational needs. The Role As a Functional Architect specialising in Dynamics 365 Contact Center and Customer Service, you will be responsible for owning the functional design of modern contact centre and service solutions. You will work closely with clients, product owners and delivery teams to understand service operations, customer journeys and business outcomes, and translate them into clear, implementable functional designs using standard Dynamics 365 capabilities wherever possible. This is a hands‑on delivery role. You will lead functional workshops, shape solution configuration, guide functional consultants, and support delivery through build, test and go‑live. You will partner closely with Technical Architects to ensure functional designs are feasible, scalable and aligned to the overall solution architecture. Key Responsibilities Functional Solution Design • Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes., • Translate business requirements into clear functional designs, user stories and configuration approaches., • Drive a “configure first” mindset, minimising unnecessary customisation. Contact Center & Omnichannel Design • Design end‑to‑end service journeys across voice, chat, email, messaging and social channels., • Define queue models, skills, routing rules and work distribution, aligned to operational goals., • Shape agent and supervisor experiences, including productivity tools, dashboards and insights. Client & Stakeholder Engagement • Lead functional workshops with service leaders, operations teams and frontline users., • Act as a trusted functional advisor, helping clients understand product capabilities, constraints and trade‑offs., • Clearly articulate functional options and recommend practical solutions. Configuration & Delivery Support • Guide and review configuration across Customer Service Hub, Contact Center capabilities and Power Platform., • Support functional testing, UAT preparation and defect triage., • Remain actively involved through go‑live and early‑life support. Adoption, Quality & Governance • Design with adoption in mind, considering usability, role clarity and operational readiness., • Ensure functional designs support reporting, quality management and continuous improvement., • Maintain clear and usable functional documentation. Collaboration with Technical Architecture • Work closely with Technical Architects to align functional requirements with technical design., • Highlight non‑functional considerations early, including performance, scalability and security., • Support integration and data design discussions from a functional perspective. Presales & Early Shaping • Contribute to proposals, demos and early solution shaping for contact centre and service transformations., • Support estimations and scope definition by clearly articulating functional complexity and dependencies. What You’ll Bring We do not expect every candidate to cover every area. What matters most is strong functional design capability, contact centre understanding, and confidence working with clients and delivery teams. Essential • Strong experience delivering Dynamics 365 Customer Service and/or Contact Center solutions in a functional role., • Solid understanding of service operations and contact centre processes, including case management and interaction handling., • Experience designing omnichannel journeys, queues, routing and agent experiences., • Comfortable leading workshops, documenting requirements and producing functional designs., • Experience supporting configuration, testing and go‑live activities., • Ability to work collaboratively with Technical Architects and development teams., • Confident communicator with clients and internal stakeholders., • Relevant Microsoft certifications or a clear commitment to achieving them. Desirable • Experience with other CCaaS platforms like AWS, Gensys etc., • Exposure to Copilot for Service, Copilot Studio or conversational AI from a functional design perspective., • Experience with D365 Customer Insights, knowledge management or workforce management concepts., • Familiarity with Power Platform capabilities used to extend service experiences., • Awareness of new Dynamics 365 releases and roadmap. Why Join KPMG’s Microsoft Business Solutions Team? • Design real‑world service experiences: Work on programmes that directly impact customers, agents and service leaders., • Strong delivery focus: Be part of teams that care about adoption, usability and operational success., • Collaborative architecture model: Work closely with technical specialists while owning functional outcomes., • Opportunities to grow: Develop deeper product expertise or progress towards Solution or Lead Architect roles., • Microsoft partnership: Access early insight into new service and contact centre capabilities., • A culture of clarity and pragmatism: We value thoughtful design, open discussion and sustainable solutions. If this sounds like the kind of role you want to do, we’d genuinely love to speak with you.

Digital Product Owner CRM & Community Platforms. SOLE AGENT Maternity Cover | 12 month Fixed Term Contract Hybrid, 4 Days a week, 1 day a week in the office (Surrey and or London based) Salary circa £65,000 - £71,000 pro rata. So circa £52,000 - £57,000 for 4 days a week. Our client, a well established national charity is looking for a Digital Product Owner, to lead a community engagement platform through an exciting period of growth, as part of a major multi-year UK-wide programme, supported by the National Lottery Community Fund, helping thousands of local community groups across the UK. You'll own the product vision and roadmap for a digital platform connecting community groups, volunteers and schools, translating stakeholder needs and CRM requirements into clear briefs, user stories and a prioritised backlog. You'll work closely with CRM, IT, analytics, design, development and research teams to keep the platform accessible, measurable and continuously improving while supporting data quality, governance and adoption across the organisation. You'll be accountable for: • Developing and maintaining the product vision and roadmap for the platform and related community experiences, • Translating user needs, stakeholder feedback, CRM requirements and business processes into clear briefs, user stories, acceptance criteria and prioritised backlog items, • Working with cross-functional teams to define scope, manage risks and support agile delivery, testing, release readiness and continuous improvement, • Using CRM data, user insight and performance measures to improve journeys, adoption, data quality and benefits realisation, • Leading stakeholder workshops and communications, helping teams understand delivery choices, dependencies and impacts, • Championing CRM-enabled change across the organisation through clear documentation, training support, feedback loops and adoption activity About you: • Proven experience delivering CRM-enabled digital products end-to-end vision, roadmap, backlog, agile delivery, post-launch improvement, • Strong data literacy and UX awareness, with a solid grasp of CRM data, integrations and customer lifecycle principles, • Confident stakeholder management and facilitation skills, comfortable balancing strategic thinking with delivery detail, • Experience working with cross-functional teams (CRM, business analysts, designers, developers, researchers) Desirable: charity/not-for-profit sector experience, Microsoft Dynamics or CRM integration knowledge, experience with community/membership/engagement-focused products, familiarity with Jira, Confluence or Azure DevOps. This is a fantastic opportunity to shape a high-impact digital product at the heart of a nationally significant community programme. If your profile matches the above, apply now for full details.

Join Ligentia! As a Customs Executive (Road), you will play a vital role in our Central Customs Team. Reporting to the Senior Customs Executive, you will focus primarily on Road Freight Customs Entries - ensuring seamless clearances, resolving complex compliance queries, and managing duty/VAT reclaims, all while keeping strict adherence to customer SLAs and regulatory standards. This role can be based out of our Romford, Leeds or Manchester office. Your Role: • Process accurate import customs declarations within agreed SLAs, managing road freight entries in line with HMRC and customer requirements., • Support GVMS, inventory-linked border processes, and manage movements using CargoWise, Descartes Pentant, Destin8, and CNS., • Oversee and discharge T1 transit movements (NCTS, Common Transit procedures, and MOTIS operations)., • Validate commercial invoices and supporting documents, calculate customs duty/VAT, raise customer invoices, and complete post-entry amendments or reclaims., • Support commodity code classifications, answer customer and internal queries promptly, build strong relationships across carriers and teams, and drive continuous improvement within the team. What You'll Need: Essential • Hands-on experience processing customs declarations in a freight forwarding, logistics, or customs environment., • Solid knowledge of UK import customs procedures, documentation, and GVMS., • Experience with NCTS, Common Transit procedures, and MOTIS operations., • Hands-on experience using CargoWise (or similar customs/freight management software)., • Strong understanding of customs duty, VAT, and commodity classification principles., • Excellent organisational skills, keen attention to detail, and top-tier customer service skills. Desirable • Specialised road freight customs experience highly preferred., • Professional customs qualification (e.g. BIFA or UK Customs Academy). Why Ligentia? Why now? Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now. Ready to join us? Apply now! Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored. Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.

SENIOR COMPLIANCE MANAGER LOCATION: LONDON This career opportunity is available at Santam Syndicate 1918 for a Senior Compliance Manager, who will be based in the UK & have right to work in the UK. WHAT WILL YOU DO? The Senior Compliance Manager will provide oversight of the compliance, conduct and regulatory framework across the Syndicate and its associated UK MGA. WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE? Key responsibilities: Regulatory Compliance & Governance: • Oversee the compliance framework across the Syndicate and MGA, ensuring alignment with FCA, PRA, Lloyd's and Santam Group requirements., • Coordinate regulatory submissions, responses and reporting delivered through Asta Managing Agency and DMGA., • Monitor regulatory developments and advise senior stakeholders on emerging regulatory risks and obligations., • Support regulatory reviews, audits, inspections and information requests., • Provide pragmatic, risk-based advice and challenge to the business and executive leadership. Conduct Risk & Customer Outcomes: • Lead oversight of conduct risk management and promote a strong conduct and compliance culture throughout the organisation., • Support the implementation and ongoing oversight of FCA Consumer Duty requirements and customer outcome initiatives., • Oversee Product Oversight Group (POG) activities, including product governance, fair value assessments and distribution arrangements., • Monitor and challenge conduct risk indicators, management information and remediation activities., • Drive ethical decision-making and accountability across the business. Complaints & Customer Oversight: • Oversee complaints handling arrangements in line with FCA DISP and Lloyd's requirements., • Review complaint trends, root cause analysis and thematic issues., • Ensure systemic conduct or customer outcome concerns are identified, escalated and addressed appropriately. Financial Crime & Sanctions: • Provide oversight of financial crime, sanctions and related compliance frameworks., • Ensure effective controls, sanctions screening, referral processes and escalation arrangements are in place and operating effectively., • Support the identification and management of emerging financial crime and regulatory risks. Stakeholder Engagement: • Build strong relationships across Santam Group, Asta Managing Agency, DMGA, underwriting teams, delegated authority functions and governance committees., • Influence and engage senior stakeholders with credibility and confidence., • Deliver clear, practical and commercially focused compliance guidance. QUALIFICATIONS AND EXPERIENCE: • Degree qualification or equivalent., • ACII or equivalent insurance qualification., • ICA Advanced Certificate, ICA Diploma or other recognised compliance qualification., • Experience within the Lloyd's and London Market insurance sector., • A minimum of 10 years' compliance experience within regulated financial services, with at least 5 years in a senior compliance, conduct risk or regulatory oversight role. KNOWLEDGE AND SKILLS: The successful candidate should have: • Strong understanding of FCA Conduct Rules, SMCR and regulatory expectations applicable to insurers, MGAs and Lloyd's market participants., • Proven experience embedding and promoting a positive conduct culture within a regulated financial services environment., • Demonstrable experience advising senior stakeholders on conduct risk, regulatory compliance, ethics and governance matters., • Experience designing, monitoring and reporting on conduct risk frameworks, conduct management information and regulatory compliance activities., • Strong understanding of customer outcomes, fair treatment principles and regulatory expectations regarding organisational behaviour and decision-making., • Ability to identify emerging conduct and regulatory risks and implement practical, proportionate mitigation strategies., • Experience supporting regulatory engagements, reviews, audits and information requests relating to conduct and compliance matters., • Excellent judgement, integrity and the confidence to challenge constructively while maintaining strong stakeholder relationships., • Strong analytical skills with the ability to interpret complex regulatory requirements and translate them into practical business solutions., • Commitment to fostering a culture of accountability, ethical behaviour and regulatory excellence., • Technical & Industry Experience, • Significant compliance experience within the Lloyd's, London Market, insurance, syndicate, managing agent or MGA environment., • Strong technical knowledge of UK insurance regulation and Lloyd's operations., • Broad compliance generalist experience covering conduct, governance, complaints, regulatory compliance and financial crime/sanctions., • Experience working closely with underwriting and delegated authority teams., • Excellent communication, influencing and stakeholder management skills., • Ability to provide pragmatic, commercially aware and proportionate challenge. PERSONAL ATTRIBUTES: • A self-starter with ability to Initiate action and be proactive, • To have strong organisational and time management, • Ability to collaborate with all stakeholders – internal and external, • Ability to manage upwards and influence, • To have strong attention to detail, • To have a client and outcomes focus, • To be flexible and adaptable WHO WE ARE: Santam syndicate 1918 is a new wholly owned and capitalised entity of Santam Insurance, the largest insurance company in South Africa with a 107-year heritage. 1918 is strategically important in expanding and developing Santam’s international footprint, through access to the London market talent, distribution network and Lloyd’s global insurance and reinsurance licenses.

If you require any support in completing your application or need this document in an alternative format, please contact the recruitment team at UKI.recruitment@tcs.com or call the TCS London Office on 020 3155 2100. Please include the subject line: “Application Support Request”. Role: Google AI FDE Job Type: Permanent Location: London, UK Mode of Working: Hybrid Working Hours: 40 hours per week (Full-time) Are you looking to apply your expertise in Artificial Intelligence, Agentic AI, and Cloud Engineering to solve real-world enterprise challenges? We have an exciting opportunity for you – Google AI Forward Deployed Engineer! Careers at TCS: It Means More TCS is a purpose-led transformation company, built on belief. We do not just help businesses transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. At TCS, it means more to make an impact that matters through challenging projects which demand ambitious innovation and thought leadership. • Develop cutting-edge AI and machine learning solutions that drive business impact at scale., • Work at the intersection of data science, engineering, and commercial strategy to shape intelligent decision-making., • Lead innovation through Generative AI, advanced analytics, and modern machine learning technologies. The Role As a Google AI Forward Deployed Engineer, you will function as an embedded builder-consultant within customer accounts, translating AI strategy into production-ready solutions. You will work directly within customer environments to architect, build, deploy, and optimize advanced AI applications that deliver measurable business outcomes. Acting as the bridge between customers and engineering teams, you will provide hands-on deployment support while capturing real-world insights that help shape the future evolution of Google's AI capabilities and offerings. Key Responsibilities • Serve as the lead developer embedded within customer accounts, for complex AI applications, transitioning from rapid prototypes to production-grade agentic workflows (e.g., multi-agent systems, MCP servers), • Architect and code the connective tissue between Google’s AI products and customer's live infrastructure, including APIs, legacy data silos, and security perimeters., • Build high-performance evaluation pipelines and observability frameworks to ensure agentic systems meet rigorous requirements for accuracy, safety, and latency., • Identify repeatable field patterns and technical friction points in Google’s AI stack, converting them into reusable modules or product feature requests for engineering teams., • Co-build with customer engineering teams to instil Google-grade development best practices, ensuring long-term project success and high end-user adoption, • Drive engineering excellence by mentoring talent, co-building with customer teams, and influencing cross-functional strategies to uplevel organizational technical capabilities. Your Profile Essential Skills & Experience • Years of experience building and shipping production-grade AI-driven solutions to external or internal customers using Python, Typescript, or similar languages., • Experience architecting AI systems on cloud platforms (e.g., GCP)., • Experience taking production-grade AI-driven solutions from conception to launch for customers., • Experience leading technical discovery sessions with customers., • Experience building pipelines for structured and unstructured data using both vector databases and retrieval-augmented generation (RAG)-like architectures to power enterprise AI solutions., • Experience implementing multi-agent systems using frameworks (e.g., LangGraph, CrewAI, ADK) and patterns (e.g., ReAct, self-reflection, hierarchical delegation)., • Knowledge of LLM-native metrics (e.g., tokens/sec, cost-per-request) and techniques for optimizing state management and granular tracing. Rewards & Benefits TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsors of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Next Steps: Application Process • Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - UKI.recruitment@tcs.com, • Skill-Based discussion: This will be a level 1 interview with the project team; it can be via video or in-person. Details will be confirmed by your recruiter., • Managerial discussion: This discussion will focus on behavioral aspects and person-organization fit., • HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

Join Ligentia! As a Commercial Service Delivery Executive (Road), you will play a key role in supporting the growth of our road freight offering. Working across operational and commercial activities, you will manage quotations, engage with suppliers, coordinate shipments and support the successful onboarding of customers into our expanding road freight product. This is an exciting opportunity to help shape a growing service within a fast-paced, global logistics business. This role can be based out of our Leeds or Romford office. Key Responsibilities: • Managing and responding to road freight quotation requests through Zendesk., • Ensuring accurate job creation and management within CargoWise in line with company processes., • Supporting the migration of existing road freight customers into Ligentia's road freight product., • Coordinating road freight shipments and providing operational support as required., • Negotiating competitive rates with carriers and suppliers., • Identifying, evaluating and onboarding new supplier partners., • Working closely with sales teams to identify and support new business opportunities., • Building strong relationships with customers, suppliers and internal stakeholders., • Supporting continuous improvement initiatives within the road freight service offering. What You'll Need: Essential: • Strong commercial awareness and the ability to identify opportunities to improve profitability and customer outcomes., • Excellent communication and relationship-building skills., • Strong negotiation skills and the confidence to work effectively with suppliers and partners., • Ability to manage multiple priorities in a fast-paced environment., • A collaborative approach and the ability to work effectively across teams. Desirable: • Experience within freight forwarding, logistics or supply chain operations., • Road freight experience., • Experience using CargoWise or similar freight management systems., • Previous experience in a quotations, pricing, logistics or operational role. Why Ligentia? Why now? Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now. Ready to join us? Apply now! Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored. Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.

Mercier Consultancy MD is on the lookout for a Dutch Speaking Customer Experience Agent to join our vibrant team in Sofia! We are looking for customer-focused individuals who are eager to provide outstanding support and build relationships with our Dutch-speaking clients. As part of our team, you will play a crucial role in enhancing customer satisfaction and addressing their needs effectively. • Deliver exceptional customer service in Dutch through various channels, including phone, email, and live chat., • Handle customer inquiries and resolve issues efficiently, ensuring a positive experience., • Maintain accurate records of customer interactions and update information in our CRM system diligently., • Gather feedback from customers to identify areas for improvement and contribute to service excellence., • Collaborate with team members to share knowledge and enhance the overall customer experience., • Keep yourself updated on our products, services, and industry developments to assist customers effectively., • Fluency in Dutch (both written and spoken) is required; knowledge of English is an advantage., • Prior experience in a customer service role is preferred, but not mandatory., • Excellent communication skills and a strong commitment to customer satisfaction., • Ability to multitask and prioritize effectively in a fast-paced office environment., • Familiarity with CRM systems and digital communication tools is advantageous., • Proactive attitude toward problem-solving and assisting customers., • A team player who can work harmoniously in a collaborative setting., • Competitive Monthly Salary, • Fully Paid Training, • Relocation Package, • Health Insurance, • And Much More...

Kickstart your career with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming sector in Malta! This is an exciting opportunity for those who wish to merge their Finnish language skills with their passion for customer service, all while enjoying the beautiful surroundings and culture of Malta. As an essential part of our support team, you will engage with Finnish-speaking players, ensuring they have an outstanding gaming experience. Your responsibilities will involve addressing customer queries, resolving issues, and providing valuable information regarding our games and services. If you are enthusiastic, communicative, and dedicated to helping others, this role is perfect for you. With our relocation assistance, moving to Malta will be a breeze! • Provide top-notch customer support to Finnish-speaking clients via chat, email, and phone., • Timely and effectively resolve customer inquiries and concerns., • Guide customers through our gaming offerings and services to enhance their enjoyment., • Work collaboratively with fellow team members to maintain high-quality service., • Document customer interactions in our CRM system accurately., • Collect feedback from customers and use it to suggest service improvements., • Participate in training sessions to continually develop your product knowledge and customer service skills., • Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus., • Prior experience in customer service or a similar role is preferred., • Excellent communication and interpersonal skills, with a focus on customer satisfaction., • Able to multitask and excel in a fast-paced work environment., • Familiarity with CRM software and customer support systems is advantageous., • Willingness to relocate to Malta and embrace a new culture., • A keen interest in gaming and understanding of the iGaming industry is a significant asset., • Career growth opportunities in a renowned iGaming company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Yearly salary €26.000 excluding bonuses., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package (reviewed case by case), • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Mercier Consultancy MD is thrilled to announce an opening for a Danish Speaking Customer Experience Agent, offering the flexibility to work remotely from Greece! We are looking for dedicated individuals who are passionate about customer service and eager to provide exceptional support to our Danish-speaking clients. In this pivotal role, you will ensure customer satisfaction and build lasting relationships, all while enjoying the benefits of remote work. • Deliver outstanding customer support in Danish through phone, email, and chat communications., • Handle customer inquiries and resolve issues efficiently, maintaining a high level of service quality., • Accurately document customer interactions and maintain up-to-date records in our CRM system., • Gather and analyze customer feedback to contribute to the improvement of our services., • Collaborate with team members to share insights and enhance customer service processes., • Stay updated on product offerings, services, and industry trends to ensure effective customer assistance., • Fluency in Danish (both written and spoken) is required; proficiency in English is a plus., • Previous experience in customer service or a related role is preferred but not mandatory., • Strong communication skills and a customer-centric approach., • Ability to manage multiple tasks and prioritize responsibilities in a remote environment., • Familiarity with CRM systems and digital communication tools., • Proactive problem-solving skills and a commitment to providing excellent customer experiences., • A self-motivated individual who can work independently while also being a collaborative team player., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Mercier Consultancy MD is excited to announce an opportunity for an Irish Speaking Customer Service Agent to join our team, with the added benefit of working in beautiful Bulgaria and receiving paid relocation support. This role is perfect for those passionate about delivering excellent customer service to our Irish-speaking clients in a vibrant and culturally rich environment. • Assist Irish-speaking customers via phone, email, and chat, addressing inquiries related to products and services., • Provide clear information regarding account management, transactions, and product details., • Resolve customer complaints efficiently and professionally to ensure high satisfaction levels., • Accurately document all customer interactions and follow-up actions in our CRM system., • Collaborate with internal teams to enhance product knowledge and customer support processes., • Stay informed about company updates, promotions, and industry trends to better assist clients., • Fluency in Irish (both written and spoken); proficiency in English is required., • Experience in customer service, preferably in a related industry., • Strong interpersonal skills and a commitment to providing excellent customer care., • Aptitude for problem-solving and the ability to manage customer inquiries effectively., • Familiarity with CRM systems and basic computer skills., • Self-driven with the capability to work independently in a remote or hybrid setting., • Willingness to relocate to Bulgaria with relocation expenses covered., • A passion for helping others and a desire to contribute positively to a team environment., • Competitive Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Private Gym, • And Much More....

Fluent Software Group is part of Valsoft Corporation's family of vertical market software businesses, focused on building specialized, reliable software solutions for targeted industries. We balance product innovation with operational dependability. We operate a portfolio of vertical market software businesses across Europe and North America. We are building an Enterprise Voice AI Agent to power service delivery for one of our Netherlands-based portfolio companies and their clients at scale. We are looking for a Dutch-speaking AI Developer based in Canada to own the ongoing development and scaling of the Enterprise Voice AI Agent — built to serve one of our Netherlands-based portfolio companies and their clients. In this role, you will build and evolve a production voice AI system that processes real customer interactions at enterprise volume. You will work directly with stakeholders at our portfolio company — in Dutch — to gather requirements, refine agent behaviour, and ensure the platform meets the operational needs of their business and their clients. Dutch language proficiency is a hard requirement. You will be the primary technical point of contact for our Dutch-speaking portfolio company, conducting discussions, writing documentation, and communicating updates in Dutch as part of your daily work. Voice Agent Development & Ownership • Own end-to-end development of the Enterprise Voice AI Agent: architecture, features, integrations, and ongoing maintenance, • Build and tune AI voice agent pipelines — including speech recognition, natural language understanding, dialogue management, and text-to-speech, • Develop and maintain the frontend (React/Next.js) and backend (Node.js/Python) components of the platform, • Integrate the voice agent with the portfolio company's existing systems (CRMs, telephony platforms, APIs) and their clients' infrastructure, • Maintain a prioritized backlog and drive features and improvements to production independently Client Collaboration (in Dutch) • Serve as the main technical liaison with the portfolio company — conducting requirements sessions, reviews, and status updates in Dutch, • Translate the portfolio company's business needs into technical specifications and working software, • Write client-facing documentation, release notes, and user guides in Dutch, • Manage expectations proactively and communicate timelines, risks, and decisions clearly Agentic AI & Continuous Improvement • Design and integrate AI agents to automate testing, debugging, performance monitoring, and feature prototyping, • Supervise agentic AI outputs to ensure they align with product goals, code standards, and security requirements, • Continuously improve platform reliability, call handling quality, and voice agent performance, • Apply AI tools to documentation, observability, and operational workflows Success Looks Like • The Enterprise Voice AI Agent handles call volume reliably for our portfolio company, with high containment rates and strong client satisfaction, • Portfolio company stakeholders communicate smoothly with the development team, in Dutch, with minimal friction or delays, • New features and client requirements move from brief to production rapidly and predictably, • The platform scales cleanly to support additional clients across the portfolio, • Agentic AI workflows are a standard part of the development and QA process Required • Professional Dutch language proficiency — written and spoken (this is a non-negotiable requirement), • 1–3 years of professional software development experience, or equivalent strong project-based work, • Strong proficiency in TypeScript and modern JavaScript, • Experience building production applications with React and Next.js (routing, SSR/SSG, API routes, data fetching), • Backend experience with Node.js and/or Python (REST APIs, authentication, third-party integrations), • Working knowledge of databases (PostgreSQL, MySQL, or MongoDB), including schema design and querying, • Familiarity with testing practices and frameworks (Jest, Playwright, or Cypress), • Comfortable with Git, pull requests, code reviews, and collaborative development workflows, • Solid understanding of web fundamentals: HTTP, authentication, caching, security, and performance, • Interest in and basic experience with AI-assisted or agentic development workflows Preferred • Experience working with voice AI platforms, telephony APIs, or conversational AI systems (e.g., Twilio, Vocode, Deepgram, ElevenLabs, Rasa), • Experience with LLM integration and prompt engineering in production systems, • Experience designing, building, or supervising agentic AI tools in a software development context, • Experience deploying and operating apps on cloud platforms (Vercel, AWS, GCP, Azure, or Docker), • Experience with CI/CD pipelines, logging, monitoring, and automated testing, • Familiarity with the Dutch business and enterprise software landscape We are a small, product-focused team that ships frequently and iterates fast. Our environment is lightweight, collaborative, and supportive, with direct communication and minimal process. You will have real ownership of outcomes and a direct line to stakeholders. This role is ideal for a developer who is energized by building something new, working closely with an enterprise client, and exploring the frontier of voice AI — while maintaining the quality and reliability that production systems demand.

Job Title: Customer Experience Cloud & AI SME Location: Remote / UAE / Portugal Company: Kompetenza Department: AI & Service Cloud Development Reports To: director R&D About Kompetenza Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services. Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement. Role Overview We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems. This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions, AI-powered agents, and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption. Key Responsibilities 1. Develop & Optimize Self-Service Customer Portals • Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud., • Implement self-service automation and AI-driven workflows to improve customer interactions., • Ensure portals are intuitive, scalable, and personalized with guided service journeys., • Integrate Einstein AI and automation tools for proactive customer support and case resolution. 1. AI-Powered Virtual Agents & Automation • Develop and optimize AI-driven virtual agents within Salesforce and external platforms., • Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support., • Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms., • Ensure AI agents learn from interactions to continuously improve customer responses. 1. Cross-Platform AI Automation & Integration • Work with Salesforce Flow, Omni-Channel Routing, and Process Automation to optimize service operations., • Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs., • Implement AI-powered predictive analytics to personalize customer experiences. 1. Customer Engagement & AI Mentorship • Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey., • Work directly with customers to understand their challenges and tailor AI/self-service solutions., • Provide training and mentorship to businesses on how to adopt and maximize AI-driven self-service portals., • Gather feedback from end-users to enhance AI models, workflows, and self-service functionalities. 1. Data Intelligence & AI Performance Optimization • Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements., • Continuously monitor AI agent performance and customer engagement metrics to optimize processes., • Ensure compliance with data security, privacy, and ethical AI practices. 1. AI & Innovation Strategy • Stay ahead of emerging AI and Experience Cloud trends, ensuring cutting-edge solutions., • Work with internal teams to align AI automation with business and customer service objectives., • Evaluate and integrate new AI and automation tools to enhance customer experience. Key Requirements Technical Skills • 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise)., • Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows., • Experience with Salesforce Flow, Omni-Channel Routing, and case automation., • Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce., • Knowledge of API integrations, RPA, and machine learning-driven automation. Soft Skills & Experience • Passionate about customer experience, AI, and digital transformation., • Comfortable working directly with clients, understanding their self-service & AI needs., • Strong problem-solving and analytical skills to build impactful automation solutions., • Excellent communication & presentation skills, able to mentor and train customers., • Ability to learn quickly and stay updated on the latest AI and self-service technologies. Why Join Kompetenza R&D Work on cutting-edge AI & self-service portal Why Join Kompetenza? ✅ Build a lead generation machine from the ground up – an exciting opportunity to create a scalable system. ✅ Work with cutting-edge AI and automation tools to optimize sales outreach. ✅ High earning potential – competitive salary with performance-based commission. ✅ Remote work flexibility with a global team.

Job Opportunity: Danish-Speaking Customer Support & Content Moderation Roles Work from Home (Portugal, Greece, or Bulgaria) We are currently hiring Danish-speaking professionals for fully remote positions based in Portugal, Greece, or Bulgaria. This is a great chance to begin or advance your international career with full relocation support, a stable income, and excellent working conditions all while working from home. Key Details: • Languages: Danish (C1+ or higher) and English (B2+), • Location: Anywhere in Portugal, Greece, or Bulgaria (EU passport required), • Work Type: Permanent, full-time remote contract, • Monthly Salary: 1,700-2,400euro net (12-month salary), • Signing Bonus: 5000euro (depending on the project, • Relocation Support: Includes flight, hotel accommodation for 46 weeks, and help with finding long-term housing, • Home Office Setup: Computer and Wi-Fi connection provided, • Housing Costs: A fully furnished 40 m² apartment costs approximately 250-400euro/month depending on the location, • Also Available roles with room fully paid by the company (with bills and all) Benefits: • Paid training, • Medical and personal insurance, • International work environment, • Career growth opportunities Open Roles: • Content Moderator: Review and ensure safe, high-quality online content, • Customer Support & Marketing: Assist customers via phone, email, or chat Important: These roles are available only to EU passport holders. Interested? Contact me for more information or to apply: _ WhatsApp: +39 334 619 6398

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. As Docker scales its EMEA business, we're seeking an experienced Director of Solutions Engineering to build and lead a world-class SE team across EMEA, with AI Governance as the top priority. AI Governance is the fastest-growing part of our EMEA business and one of the fastest-moving segments in enterprise software: customer requirements evolve rapidly, the competitive landscape is intensely dynamic, and Docker ships new product capabilities at pace to stay ahead of both. This role keeps a fast-scaling team ahead of all three. As Director of Solutions Engineering for EMEA, you will lead a high-performing, fully remote pre-sales organization of 6 SEs, nearly doubling by end of fiscal year, responsible for technical alignment and customer success across Docker's largest accounts in the region. You will partner directly with EMEA Sales Directors as a peer to align SE coverage with a fast-growing book of business, and collaborate closely with Sales, Product, and Engineering to turn rapid change into consistent technical wins and clear business value. ● Make it the team's number-one focus, owning the technical win on Docker's largest AI Governance opportunities across EMEA. ● Keep the team ahead of a fast-moving segment where customer requirements, Docker's products, and the competitive landscape are all changing constantly, and translate that change into current demos, proofs-of-value, and sales plays. ● Partner with Product and Engineering to feed AI Governance customer requirements into roadmap and prioritization, and to get the team early access to new releases. ● Hire, onboard, and ramp SEs quickly to meet AI Governance pipeline demand. ● Build and maintain SE enablement programs and learning paths that make new hires productive fast and keep the team current as products and use cases evolve. ● Operate as a player/coach, running the full management cadence (1:1s, pipeline syncs, QBRs, enablement) while staying close to the technical win on marquee accounts. ● Balance SE coverage and workload across a growing roster of Account Executives so the highest-value opportunities are well supported. ● Partner with the EMEA Sales organization to drive technical closure, guiding discovery, solution design, and proof-of-value to achieve customer success and sales goals. ● Own the technical-win motion on Docker's largest accounts, including AI Governance, Sandboxes, Docker Hardened Image, MCP Catalog, and runtime container security. ● Establish repeatable processes for discovery, solution design, and proof validation that highlight Docker's differentiated value. ● Define metrics, performance standards, and success measures for technical sales excellence, and manage to them. ● Partner with Sales leadership on capacity planning, team design, and headcount to support a rapidly growing team. ● Contribute to the SE career framework and broader Customer Engineering enablement initiatives. ● Coach, mentor, and empower your team to engage effectively with enterprise customers and communicate complex technical concepts clearly. ● 10+ years of experience in technical sales or pre-sales for distributed systems, developer platforms, or cloud infrastructure, including supporting enterprise accounts. ● 5+ years in management, including hiring, mentoring, and rapidly scaling high-performing pre-sales or solutions engineering teams. ● Track record of building and scaling teams in fast-moving, high-growth technology segments where requirements change constantly. ● Proven success leading teams that support software supply chain security, security governance, DevSecOps, or developer productivity technologies. ● Familiarity with AI Governance and AI-driven development, and the ability to keep a team current in a rapidly evolving space. ● Deep understanding of containerization, cloud-native architectures, CI/CD, and developer tools. ● Demonstrated ability to build scalable SE enablement (onboarding, learning paths, technical deep-dives). ● Strong communication and executive presentation skills, with the ability to build trust across technical and business audiences and to partner as a peer with Sales leadership. ● Operational experience with Docker, Kubernetes, or similar container-based platforms. ● Experience with application security and securing the software supply chain (SBOMs, image scanning, secure delivery pipelines, hardened images). ● Hands-on exposure to AI Governance, AI agent enablement, or coding assistants. ● Background in software development, scripting, or infrastructure-as-code. ● Familiarity with Salesforce and enablement platforms such as MindTickle. ● Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). ● Willingness to travel (~30%) to support key customer engagements and events. First 30 Days ● Onboard on Docker's platform with a focus on the AI Governance portfolio, key customers, and EMEA go-to-market strategy. ● Establish relationships with your team, EMEA Sales Directors, and cross-functional partners in Product and Engineering. ● Assess current SE coverage across EMEA, AI Governance pipeline, and the team's enablement and hiring needs. First 90 Days ● Develop and align a 12-month plan with Sales and Product leadership, including a hiring and capacity plan to scale the team against AI Governance demand. ● Stand up or refresh SE learning paths that ramp new hires quickly and keep the team sharp on shifting customer requirements, competition, and product releases. ● Begin executing on improving technical closure rates and SE coverage on the largest AI Governance opportunities. One Year Outlook ● Lead a high-performing EMEA SE team that has built a culture of technical excellence — where SEs consistently drive technical closure by deeply understanding customer problems and confidently demonstrating how Docker solves them. ● Establish AI Governance as a repeatable, well-instrumented technical-win motion with documented processes, plays, and metrics. ● Become a trusted advisor and peer across Sales, Product, and Engineering by championing customer insights and technical excellence in a fast-moving market. Docker does not offer visa sponsorship for this role. Perks Freedom & flexibility; fit your work around your life Designated quarterly Whaleness Days plus end of year Whaleness break Home office setup; we want you comfortable while you work 16 weeks of paid Parental leave (after 6 months of employment) Technology stipend equivalent to $100 USD net/month PTO plan that encourages you to take time to do the things you enjoy Training stipend for conferences, courses and classes Equity; we are a growing start-up and want all employees to have a share in the success of the company Docker Swag Medical benefits, retirement and holidays vary by country Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. #LI-REMOTE

Location Winchester with hybrid home working Hours 37.5 hours per week, Monday to Friday 09.00 - 17.30 Basis Permanent Salary £30,000 per annum with OTE £35,000 - £38,000 + enhanced benefits package About us We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our developments are beautifully designed, offering stunning community living for the over sixties. We have created an exciting new opportunity for a Sales & Lettings Progressor to join our fantastic Sales & Lettings team. About our role While our long-term goal is to transition to Build-to-Rent (BtR), we currently have over 200 homes available for purchase, which require the support of our dedicated Sales Progression Team, who play a vital role in driving the pipeline from initial reservation through to legal completion within set timelines. They are essential to the Sales & Lettings department, not only in working together to help hit our targets, but also collaborating with the treasury team to meet critical deadlines. Reporting to the Sales Operations Manager, you’ll be joining a small, highly motivated team that is an integral part of the Sales & Lettings department. Key responsibilities will include Sales • Through your research & with estate agents, establish a 4-6 week selling price for our customer's property, • Make introductions with our customers' estate agents, • Ensure that our customer's estate agent is aware of the conditions of sale and any discounts or incentives offered, and the target exchange/completion dates agreed by both parties, • Maintain regular and routine contact with estate agents to obtain progress updates regarding the status of our customers' property, including the number of viewings, feedback, price reductions or offers, • Liaise with our own solicitors to ensure all enquiries are responded to in a timely manner, • Attend weekly sales progression meetings with the regional customer teams, providing the most up-to-date information regarding the status of reservations and what actions are required to stimulate the pipeline, • Work in close partnership with our regional customer sales teams to ensure all sales are moving through the pipeline in agreed timescales, • Over time, visit each site within the portfolio to enhance knowledge and give better customer service Lettings • Set up new Tenancy agreements upon receipt of a reservation from the sales team, • Producing Tenancy Agreements based on the terms of the reservation, • Register customer deposits, • Conduct referencing on our prospective Tenants, • Apply for and manage credit checks for our prospective Tenants, • Ensuring all Tenancies are compliant with legislation (Right to Rent Checks, Deposit Certificates etc. Additional Information • Hybrid role with weekly attendance at our Winchester office or our sites as and when required, • You must be comfortable working in a target-driven environment with the ability to work independently., • The role involves making a high number of telephone calls, it is essential to be self-motivated with an excellent telephone manner About you You will have a positive, ‘can do’ approach and be a team player, whilst also being self-motivated to work independently with an ability to build strong, immediate rapport with external professionals and internal stakeholders. Experience • Experience of property sales progression is desirable but not essential, • Knowledge of the home buying and selling process in England, Wales and Scotland would be considered an advantage, but not essential., • Understanding of the new homes sales process would also be advantageous Skills & Knowledge • Excellent IT skills - knowledge of Google Workspace is preferred, or an aptitude and willingness to embrace new technology, • Experience of Salesforce CRM is advantageous but not essential, • Highly developed negotiation and influencing skills, • Organised, efficient and a natural multitasker, • Able to build rapport whilst also having assertive conversations when required, • Good levels of spelling, punctuation and grammar, • ARLA / Property Mark qualification is desirable but not essential Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities What happens next Although we embrace technology to support our recruitment process we value a human touch so a member of our hiring team will carefully consider your application. If your profile demonstrates the skills and experience we are looking for we'll invite you to join us for a telephone screening providing you with an opportunity to discuss your profile in more detail, and for us to provide you with a more in-depth overview of the role you have applied for as well as answer any questions you have. From there the process will be role specific, but will include an in-person stage and could include a short online assessment. Rest assured we'll keep you updated through the process and if at any stage you require any additional support, or have any questions please don't hesitate to contact us. If you have the skills and experience we are looking for we'd love to hear from you! As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.

📍London or UK Remote | 💰£110,000 - £125,000 + | ✨ ⭐Our Design team We’re a team of 100+ designers, researchers, and brand experts led by Chief Design Officer Vuokko Aro. We’re on a mission to make money work for everyone. Product Design makes up almost half of our design disciplines, working in tight-knit squads alongside research, product, and engineering to solve real customer problems at scale. We design for the "magic moments" We’ve built a bank that feels human, not just functional. Our product is our personality. We blend research, empathy, and craft to turn everyday interactions into memorable experiences. Right now, we’re growing fast and looking for passionate designers to shape Monzo’s future and there’s a huge opportunity to make your mark. The Operations Collective is where we design how help and customer support works at Monzo. We think holistically about the experience of getting support as a customer, and how that connects to the systems, tools, and people behind the scenes. We’re focused on delivering effortless, tech-led support experiences that can scale as Monzo grows. That means understanding customer problems deeply, preventing support needs where possible, solving issues at their source within the product, and designing seamless journeys whether customers self-serve or speak to a customer support agent. AI and automation play a central role, empowering customers to resolve simpler issues independently, and equipping our operations teams with intelligent tools to handle more complex cases with confidence and speed. We design across the full ecosystem: customer journeys, internal platforms, routing, and the foundations that enable us to scale safely. There’s a real opportunity to shape how help works across Monzo, end to end. 🔑You’ll play a key role by... • Embedding the long-term design vision for support experiences at Monzo, shaping how customer-facing journeys, internal systems, and human service connect into one coherent ecosystem., • Leading large, end-to-end design initiatives across ambiguous problem spaces, spanning AI-enabled help experiences, internal tooling, and operational workflows., • Designing with a service mindset, understanding what happens beyond the interface and shaping the real-world impact of your design decisions., • Designing across touchpoints; from the app, to the phone, to human support., • Navigating tradeoffs and guiding strategic decisions in an opinionated way., • Coaching the other Ops Collective designers by helping them to embed the vision in their work, running design crits and supporting them to shape their work., • Continuing to raise the bar for design craft and product excellence at Monzo, ensuring your work is a benchmark for quality and innovation across the organisation and our industry., • Partnering with cross-functional leaders to define and execute product strategies that translate into actionable plans you help build and ship., • Proactively addressing systemic challenges, reducing complexity, and creating better conditions for teams to deliver impactful work., • Acting as a visible ambassador for Design, sharing your work and its impact across the company to maintain Design’s place at the heart of Monzo., • Mentoring and levelling up designers across the discipline, fostering a culture of growth, collaboration, and belonging. 🤩 We’d love to hear from you if… • You’re an expert in your craft, with deep expertise in a specific design discipline and strong foundational skills across all areas of product design., • You’re comfortable designing for AI and automation-enabled environments, and excited by the opportunities AI creates to rethink how services operate., • You have experience working on complex service ecosystems, where digital products connect to real-world operations, people, or logistics., • You’re passionate about improving how humans and technology work together, creating experiences that feel seamless to customers and empowering to the teams delivering support., • You have a proven track record of delivering high-impact design work that drives customer outcomes, influences company metrics, and achieves commercial goals., • You’ll have excellent visual, UI and interaction skills, and the ability to think through complex interaction design., • You thrive in ambiguity, leading teams to deliver in complex, fast-changing environments while maintaining a high bar for quality., • You’re a strategic thinker who can shape product direction across multiple areas and translate organisational goals into clear, actionable plans., • You’re a natural collaborator, skilled at working cross-functionally to improve ways of working and deliver greater value for customers and the business., • You’re passionate about growing and shaping the Design team, whether through hiring, onboarding, or creating resources that scale your impact across the organisation., • You’re pragmatic and proactive, always looking for ways to improve Design’s impact at Monzo while balancing the need to “get the job done”. 🙌What’s in it for you 💰£110,000 - £125,000 ✈️ We’ll help you relocate to the UK. ✅ We can sponsor your visa. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! 🌈 The application journey has 3 key steps • 30-minute call with our Recruiter, Tom, • 1-hour craft interview where you’ll present a single case study to 2 members of our Design team., • 2 x 45-minute interviews covering Leadership & Values and Strategy & Impact. This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. _. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-TR1 #LI-Remote

Description At Spotted Zebra, we're building something we genuinely believe in: an AI-native end-to-end hiring platform that helps the world's leading organisations find the right people, faster and fairer than ever before. In short, we're making hiring something everyone loves again - both talent teams and candidates alike. We're a multi-award-winning Series A company giving talent leaders the solution they've always needed. Skills science native. AI-amplified. Built by people who've lived and breathed TA and knew there had to be a better way. Spotted Zebra brings Interview Intelligence, Skills Assessments, and AI Interview Agent together in one powerful platform, designed for intelligence and action. One powerful agent and assistant: Spot. Working the way talent teams need it to, always with humans in control. The result is talent teams get the insight to predict who will succeed, the speed to move before competitors, the governance to defend every hiring decision, and the capacity to focus on the human moments that matter most. But our product is only part of the story. Spotted Zebra isn’t just building an AI-native product; we’re building an AI-native company. AI is changing how we build, sell, support customers and make decisions. We use it to move faster, stay closer to customers, reduce unnecessary processes, and give talented people more leverage in their roles. That means joining Spotted Zebra isn’t just a chance to work on the future of hiring. It’s a chance to help shape what the future of work looks like inside a scaling company: compact, ambitious teams using AI to collaborate better, make decisions quickly, and deliver meaningful impact at speed. The FTSE100 and Fortune500 companies trusting us include British Airways, NIQ, Domino's, Lidl, Merlin Entertainments, AWE, United Utilities, and Paramount. We've been named Personnel Today's Talent Acquisition Supplier of the Year 2025, secured gold across multiple industry awards, and were recently named on the UK Top 100 Startups List. But what we’re most proud of is the team. People join Spotted Zebra because the mission is real, the product is genuinely exciting, and the opportunity to shape the future of hiring is huge. What makes it special is the way we work: smart, committed people in compact teams where trust is high, decisions happen quickly, and everyone has the chance to make a visible impact. If that sounds like the kind of place you want to do your best work - read on. Fun fact: A group of zebras is called a dazzle – and ours truly is dazzling! We create a culture in which our team thrives and gallops ahead. As we roam free and empower our dazzle, we gallop ahead on the journey to achieving our goals. We understand this journey will pose challenges along the way, yet we brighten the trail with our positive mindset and encouragement of others. The dazzle continuously moves, gaining knowledge and skills so that we can graze new grounds. As our Integration Solutions Consultant, you're the technical integration expert our enterprise customers rely on to connect Spotted Zebra seamlessy into the systems they already run on. You join implementations when the conversation turns technical - ATS, Workday and other HRIS, SSO, Outlook and Microsoft 365, data flows and field mapping - and you make integrations work. You won't own the whole implementation (our Implementation Managers and Skills Science Solutions Consultants lead that), and you won't be hands-on building every integration - we have a dedicated Product Integration Engineering team for that. You are the customer-facing front of that team: the person who scopes what's possible, designs how data should flow, and gives customers clear, credible answers on technical feasibility, then works tightly with our engineers to deliver it. If you love untangling enterprise tech stacks, can hold your own with TA Leaders, Recruiters and IT architects alike, and want to shape how a fast-evolving product plugs into the world's biggest employers - this one's for you. Key responsibilities: • Act as the technical integration expert across enterprise implementations, joining solution and discovery conversations when they turn to ATS, Workday/HRIS, SSO, Outlook/Microsoft 365, data flows, field mapping and integration options, • Lead integration discovery - understanding the customer's tech stack, map their requirements to Spotted Zebra's integration capabilities, and translate business goals into a workable technical design, • Design and document field mappings, data flows and integration approaches, including the source of truth between systems such as Workday and Spotted Zebra, and what is standard versus bespoke, • Scope and confirm technical feasibility - what's available today versus on the roadmap - giving customers honest, credible answers and escalating to the Product Delivery Manager and Product only by exception, • Support pre-sales as the integration expert - joining sales conversations with prospects to assess feasibility, answer technical questions, scope requirements, and contribute to RFPs and security questionnaires so deals are set up to succeed at implementation, • Act as the customer-facing front of our Product Integration Engineering team - translating customer requirements into clear integration specs, working primarily with that team's Product Manager (and directly with engineers when needed) to get integrations built, and keeping the customer informed throughout, • Own the integration workstream alongside the Implementation Manager - spotting risks early, coordinating with Product Integration Engineering, troubleshooting issues, and keeping delivery on track to go-live, • Partner with the Skills Science Solutions Consultant on what assessment and AI Interview evidence is appropriate to share back into the ATS, and with the Product Delivery Manager on feasibility and customer-specific product work, • Support phased approaches - enabling customers to go live without a full integration and add ATS/Workday integration later, • Build repeatable integration playbooks, templates and documentation, and feed integration insights back to Product and Engineering to make delivery more scalable, • Provide input to information security, SSO/identity and supplier onboarding conversations as needed, • Help shape the integration roadmap - channelling customer needs, recurring requirements and field insights to the Product Integration Engineering team's Product Manager to inform priorities and influence what we build next Requirements • Hands-on experience designing and delivering integrations between SaaS products and enterprise systems including Workday, SuccessFactors and Oracle, • Strong working understanding of integration methods and concepts - APIs, webhooks, data/field mapping, ETL, SSO/SAML and common HR data flows, • Customer-facing confidence - able to lead technical discovery with both senior business stakeholders and technical/IT teams, and explain complex integration topics in plain language, • Comfortable navigating ambiguity in a fast-evolving product, with the judgement to know what's standard, what's bespoke, and when to escalate, • Experience supporting sales cycles and pre-sales as a technical or solutions expert - comfortable being the integration authority in front of prospects, not just delivering after the deal is signed, • Experience contributing to RFPs, security questionnaires and technical proposals - comfortable with the written and compliance side of enterprise deals, • Strong organisational skills, able to run multiple integration workstreams across concurrent enterprise implementations, • A genuine startup mindset - adaptable, resilient, resourceful, and comfortable delivering something that's still evolving, • Familiarity with SSO/identity (SAML, OIDC), Microsoft 365/Outlook integration, and middleware/iPaaS tools (e.g. Kombo/Merge), • Data literacy or light scripting (JSON, SQL, Postman) to validate and troubleshoot integrations, • Exposure to AI governance, information security processes, or supplier onboarding requirements, • Willingness to travel occasionally for client visits, including potential international travel Benefits Meaningful share options Health insurance Enhanced pension Nursery salary sacrifice scheme ️ 25 days holiday (excluding bank holidays) Remote-first Work from home budget L&D budget Dental cover Eye-care support Co-working space budget Wellbeing allowance ✈️ Travel insurance Electric car scheme Beyond our core benefits, you'll get access to the latest AI-powered tools and technologies, giving you everything you need to do your best work. At Spotted Zebra, we welcome people of all stripes. We are committed to providing equal opportunities and an inclusive and diverse culture. We believe that each and every one of us possesses an extraordinary set of skills and abilities, waiting to be discovered, nurtured, and harnessed for the benefit of all. We are a team. And no matter your race, gender, sexual orientation, religion, civil or family status, age, or disability, we will empower you to unleash your superpower to help us create a world where everyone is able to utilise their unique blend of skills and abilities to contribute to the greater good. Everyone is unique and we encourage you to let us know in your application, or share with your recruiter directly, if there is anything we can do to make your interview experience with us more comfortable and positive. At Spotted Zebra, everyone is welcome. So even if you don't meet all the requirements, we would still love to hear from you. We are always keen to speak with people who are passionate about our mission. Ready to gallop ahead with us? We're a team that moves fast, thinks big, and isn't afraid to challenge how things have always been done. If you're excited about using AI and skills science to transform how the world hires, apply now and a member of our dazzle will be in touch!

Mercier Consultancy MD is thrilled to offer an opportunity for an Irish Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This unique role invites you to be part of a dynamic team where you will provide top-tier support to Irish-speaking customers while experiencing the vibrant culture of Bulgaria. • Deliver outstanding customer service to Irish-speaking clients via phone, email, and chat, addressing a range of inquiries., • Offer clear guidance on products and services, ensuring customers receive accurate and helpful information., • Resolve customer issues and complaints with professionalism and a solution-oriented approach., • Maintain meticulous records of customer interactions in the CRM system for quality assurance., • Collaborate with colleagues and management to enhance service delivery and customer satisfaction., • Stay informed about company offerings, promotions, and updates to provide insightful service., • Fluency in Irish (both written and spoken); proficiency in English is highly beneficial., • Experience in customer service, preferred in a call center or support environment., • Excellent communication and interpersonal skills with a dedication to customer satisfaction., • Strong problem-solving abilities and a proactive attitude toward addressing challenges., • Proficient in CRM systems and adept with standard office software., • Self-motivated and capable of working independently in a team-oriented environment., • Willingness to relocate to Bulgaria and adapt to a new culture., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Join Mercier Consultancy MD as a Swedish Speaking Customer Experience Agent and take advantage of the opportunity to work remotely from Greece! We are looking for energetic individuals who are passionate about customer service and eager to provide excellent support to our Swedish-speaking clients. In this role, you will play a crucial role in enhancing customer satisfaction and fostering loyalty. • Deliver exceptional customer support in Swedish across various channels, such as phone, email, and chat., • Efficiently manage customer inquiries, ensuring timely resolution of issues and concerns., • Maintain accurate and organized records of customer interactions in our CRM system., • Gather and analyze customer feedback to identify opportunities for improving service quality., • Collaborate with team members to share insights and best practices aimed at enhancing the overall customer experience., • Stay current with product information, services, and industry trends to effectively assist customers., • Fluency in Swedish is required, with strong English language skills being an advantage., • Prior experience in a customer service or support role is preferred., • Exceptional communication and interpersonal skills with a dedication to customer satisfaction., • Ability to prioritize tasks and manage time effectively in a remote work environment., • Proficient in using CRM software and online communication tools., • Proactive and solution-oriented approach to problem-solving and customer interaction., • A self-motivated team player capable of working independently while contributing to team success., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Embark on an exciting career path with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming industry, located in breathtaking Malta! This is a fantastic opportunity to leverage your language proficiency and customer service talents while enjoying the vibrant lifestyle of a Mediterranean island. As an essential part of our support team, you will engage with Finnish-speaking customers, ensuring they receive exceptional assistance and a remarkable gaming experience. In this role, you will address inquiries, troubleshoot issues, and provide valuable information about our gaming services. If you are enthusiastic, communicative, and dedicated to delivering outstanding customer support, we would be thrilled to welcome you to our team. Plus, our relocation package makes the move to Malta smooth and enjoyable! • Deliver superior customer support via chat, email, and phone to Finnish-speaking clients., • Quickly and effectively resolve customer questions and concerns., • Guide customers through our gaming products and services to enhance their experience., • Collaborate with team members to maintain high service quality standards., • Record customer interactions accurately in our CRM system., • Collect and relay customer feedback to contribute to service enhancements., • Engage in ongoing training opportunities to improve product knowledge and service skills., • Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus., • Experience in customer service or a similar role is preferred., • Excellent communication and interpersonal skills, with a focus on customer satisfaction., • Able to multitask and excel in a fast-paced environment., • Familiarity with CRM systems and customer support tools is advantageous., • Willingness to relocate to Malta and embrace a new cultural experience., • A genuine interest in gaming and familiarity with the iGaming industry is a significant asset., • Career growth opportunities in a renowned iGaming company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Yearly salary €26.000 excluding bonuses., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package (reviewed case by case), • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Flosum is a Salesforce-native DevOps and data protection platform serving enterprise Salesforce teams across the Fortune 5000. We are in wartime. Pipeline generation, retention, and product velocity are our three highest-priority problems, and AI is the lever that accelerates all three. We are hiring our first AI Go-to-Market Engineer to architect, deploy, train, and continuously optimize AI agents and automation across the entire revenue engine — from first touch to closed-won to expansion. This is not a "prompt engineering" role. This is a builder role. You will sit at the intersection of revenue operations, sales, marketing, and customer success, and your job is to make every human on the GTM team dramatically more productive by deploying AI systems that generate pipeline, accelerate deals, and reduce churn. You report directly to the CEO. WHAT THIS ROLE MUST DO TO CHANGE FLOSUM'S TRAJECTORY • Deploy and personally train at least one AI SDR agent within the first 30 days — focused on either inbound qualification from Qualified/Marketo or outbound prospecting via Outreach — and run weekly refinement cycles until it outperforms the bottom half of the human BDR bench., • Build an AI-powered inbound qualification system that captures, scores, and routes every website visitor and form fill in real time so no lead waits, no lead gets lost, and AEs only touch prospects that are ready to buy., • Increase revenue-generating time per AE from the current ~25% to 50%+ by automating CRM hygiene, call summarization (via Gong), follow-up sequencing, proposal drafting, and pipeline updates — eliminating every minute of admin work that doesn't directly produce revenue., • Architect the AI layer across Flosum's GTM stack (Salesforce, Marketo, Outreach, Qualified, Gong) so that data flows between systems without manual intervention, every customer touchpoint is captured, and AI agents share learnings in a virtuous loop with Salesforce as the hub., • Build and maintain an AI-driven competitive intelligence engine that monitors our competition, pricing changes, and product launches — and feeds structured insights to sales and product weekly., • Create hyper-personalized outbound campaigns at 10x current volume without proportional headcount increase — using AI to research accounts, generate personalized messaging based on ICP signals (Salesforce team size, current DevOps tooling, compliance requirements like DORA), and sequence multi-channel touches across email, LinkedIn, and phone., • Instrument a closed-loop data feedback system between BDR activity, pipeline outcomes, and AI agent performance so that ICP targeting, messaging, and channel mix improve every week based on actual conversion data — not guesswork., • Deploy AI-assisted customer health scoring and churn prediction models that flag at-risk accounts before renewal, feeding Terry's CS team with actionable intervention triggers tied to usage data, support ticket patterns, and engagement signals., • Prototype AI-powered product-led growth touchpoints — including conversational qualification on the website, self-serve onboarding assistance, and automated nurture for trial users — supporting the PLG motion as it matures., • Evaluate, select, and deploy no more than two AI vendors per use case using a structured bakeoff methodology: reference checks via email, FDE conversations before contract, and 30-day dedicated training commitments — no lazy agency deployments. Hands-on experience deploying and training AI SDR/BDR agents in a real B2B sales environment — not evaluating, not advising, actually deploying and iterating weekly for at least 90 days. Deep working knowledge of the modern B2B GTM stack — specifically Salesforce (as CRM and data hub), Marketo or equivalent MAP, Outreach or Salesloft, Gong or Chorus, and real-time chat/qualification tools like Qualified or Drift. Ability to write and maintain production integrations — Python, JavaScript, or equivalent — connecting AI agents to CRM, MAP, and sequencing tools via APIs. You don't need to be a software engineer, but you need to ship working code, not just configure no-code tools. Understanding of pipeline math and unit economics: you should be able to work backward from a revenue target to SQLs required, conversion rates by stage, and the specific AI interventions that move each number. If someone says "we need 67 SQLs per quarter at 20% win rate and $75K ASD," you should immediately know where AI can compress that funnel. Experience with AI agent orchestration — managing multiple AI agents working different segments or functions simultaneously, resolving conflicts, preventing duplicate outreach, and maintaining data quality in the hub (Salesforce). Demonstrated ability to build prompt libraries, training datasets, and refinement workflows for AI agents — treating agent training as a discipline, not a one-time setup. Comfort operating in a company doing ~$4M ARR with a small, high-intensity team. You will not have a large support staff. You will do the work yourself and scale through automation, not delegation. Strong opinions on when AI should replace human effort versus augment it — and the judgment to know that bad AI automation destroys deals faster than no automation at all. Familiarity with the Salesforce ecosystem — understanding of DevOps, CI/CD, data protection, and compliance workflows is a major advantage. You don't need to be a Salesforce admin, but you need to understand what our buyers care about and why Why Flosum • Category-defining opportunity: You will shape the future of how enterprises build on Salesforce. This is not incremental; it is transformational., • Direct CEO partnership: You will work shoulder-to-shoulder with a founder who is deeply technical, product-obsessed, and committed to building the best platform in the Salesforce ecosystem., • Fortune 100 customer base: Your product decisions will directly impact how the world's largest and most complex organizations operate., • AI inflection point: Agentforce and autonomous agents are rewriting the rules. Flosum is the first native platform to integrate these capabilities. You will define what comes next., • Missionary culture: We hire people who want to make a dent, not pad a resume. If you are looking for a place where your work matters and your ideas are heard, this is it. Compensation & Benefits • Competitive base salary + performance bonus, • Direct access to Salesforce ecosystem events, conferences (Dreamforce, TrailblazerDX), and customer engagement

Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail is required for well-established insurance company. SALARY: £25,000 per annum LOCATION: Remote / Working from Home - candidates MUST be UK based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail. Working as the Customer Service Adviser / Sales Support Agent you will be professional, people-focused and will join a fully remote team. This is a phone-based role, speaking directly with: • New prospects: Helping them understand the products and find the right insurance cover for their needs, • Existing customers: Assisting with queries about policies, helping with changes, and supporting them through claims or renewals As the Customer Service Adviser / Sales Support Agent you will be the voice of the company — empathetic, clear, and solution-oriented. You will be given the tools and training you need, but will need to be someone who learns fast, takes initiative, and thrives in a flexible environment. DUTIES Your duties as a Customer Service Adviser / Sales Support Agent will include: • Answer inbound calls and respond to customer queries with clarity and professionalism, • Make outbound calls to guide new prospects to assist them in finding the right insurance cover based on their business needs, • Assist existing customers with policy queries, changes, and mid-term adjustments, • Provide friendly and accurate support throughout the customer journey — from quote to renewal, • Work independently and take ownership of your workload CANDIDATE REQUIREMENTS • Fluent in English, • Excellent phone manner with strong verbal communication skills, • Previous experience in customer service or phone-based sales (essential), • A fast learner, confident using web-based systems, • Comfortable working independently in a 100% remote role, • Strong organisational skills and attention to detail, • Experience in the insurance industry (preferred but not essential) BENEFITS • Fully remote position with all training provided, • Opportunity to grow in a supportive, customer-first company, • No rigid scripts. Just real conversations and support, • A small friendly team of colleagues that works collaboratively HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13669 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work Remotely. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Kigen is an Arm and SoftBank backed technology company building the operating system that secures connectivity for the Internet of Things. Our eSIM and iSIM OS is embedded in devices shipping around the world, and we serve customers across Europe, Asia-Pacific and beyond. We are a growing, multi-entity group operating across the UK, India, Japan, South Africa, Denmark, France and United States running a single global ERP (NetSuite) with a consolidated group ledger, with third party local accounting and tax support where required. Our commercial model spans perpetual software licensing, hardware module supply, SaaS subscriptions and over-the-air (OTA) services — which makes our billing and receivables environment unusually varied and genuinely interesting to work in. Purpose of the role This role owns the financial accuracy of the accounts receivable and customer invoicing desk for the group. Acting as the bridge between finance and commercial operations, it exists to make sure every sale — across every entity, currency and revenue model — is billed accurately and on time, that cash is collected efficiently, and that our receivables ledger is clean, well-reconciled and audit-ready. It is a hands-on, detail-driven position with real ownership. You will be the go-to person for billing queries and collections across the group, working closely with the wider finance team, commercial operations and customers directly. What makes this role different Kigen's receivables environment is more complex than a typical AR desk — and that's a big part of what makes it rewarding: • Multi-entity and multi-currency, all consolidated in a single NetSuite ledger with a March year-end., • Several distinct revenue models — perpetual OS licences, hardware module reselling (including drop-ship), recurring SaaS subscriptions and usage-based OTA services — each with its own billing logic and timing., • Cross-border transactions that bring indirect tax (VAT / GST) and withholding-tax considerations into the invoicing chain., • A varied customer base, from global tier-one device makers to smaller connectivity providers — so credit-control judgement and relationship handling matter., • A scale-up in build mode — we're actively improving and automating finance processes, so there's genuine scope to shape how the AR desk runs rather than just operate it., • AI in the finance function — our CFO actively champions the adoption of Claude by Anthropic, and you'll help shape how billing is run with AI assistance while keeping key human-in-the-loop controls. What you'll do • Raise, review and issue customer invoices in NetSuite across all group entities, currencies and revenue models, with the correct commercial terms, purchase orders, contract detail and tax treatment. A third-party billing module will go live and will need managing and integrating with NetSuite., • Own credit control and collections group-wide using our automated dunning agent — proactively chasing overdue accounts, monitoring ageing and keeping days-sales-outstanding under control, and issuing customer statements., • Match and allocate customer receipts across multiple bank accounts and currencies, reconcile the AR ledger, clear differences and maintain accurate customer master data, credit terms and limits., • Support month-end close with AR reporting, revenue cut-off and aged-debt analysis, and provide receivables information for management reporting, cash forecasting and the annual audit., • Contribute to continuous improvement and automation of the order-to-cash process — with scope to cross-train and support the employee expense platform and bank reconciliations. What you'll bring Essential • Solid, demonstrable experience in accounts receivable, billing and/or credit control, ideally in an international or multi-entity business., • Hands-on ERP experience — NetSuite strongly preferred; comparable systems (SAP, Oracle, MS Dynamics) considered., • Experience of international transactions, working with multiple currencies and reconciling across bank accounts., • A high standard of accuracy and attention to detail., • A confident, professional communicator — able to chase payment firmly but tactfully and liaise across finance, sales and customers., • Well organised and self-directed, comfortable owning a workload with limited supervision in a fast-moving environment. Nice to have • Demonstrable experience of using AI without compromising accuracy or integrity., • Exposure to technology, SaaS, telecoms, semiconductor or IoT billing., • Familiarity with subscription and usage-based billing models., • Working knowledge of indirect tax (VAT / GST) and/or cross-border withholding tax., • Experience in a private-equity- or venture-backed scale-up., • Part-qualified accountant (CIMA / ACCA / equivalent) or actively studying — or a strong qualified-by-experience track record., • Experience with collections / billing automation or cash-application tooling. The working arrangement This is a permanent, part-time role, fully remote within the UK — ideal for an experienced AR specialist who wants a reduced-hours arrangement. You'll work within our global finance team and interact daily with colleagues across time zones, so some flexibility to overlap with UK/European and APAC counterparts is helpful. We'll tailor the hours to the right candidate. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, disability or any other protected characteristic.

Job Opportunity: German-Speaking Customer Support & Content Moderation Roles Work from Home (Portugal, Greece, or Bulgaria) We are currently hiring German-speaking professionals for fully remote positions based in Portugal, Greece, or Bulgaria. This is an excellent opportunity to launch or grow your international career with full relocation support, a stable income, and great working conditions all from the comfort of your home. Key Details: • Languages: German (C1+ or higher) and English (B2+), • Location: Anywhere in Portugal, Greece, or Bulgaria (EU passport required), • Work Type: Permanent, full-time remote contract, • Monthly Salary: 1,700-2,400euro net (12-month salary), • Relocation Support: Includes flight, hotel accommodation for 46 weeks, and assistance with securing long-term housing, • Home Office Setup: Computer and Wi-Fi connection provided, • Housing Costs: A fully furnished 40 m² apartment costs approx. 250400/month depending on the location, • Additional Option: Some roles offer fully paid accommodation (including utilities) Benefits: • Paid training, • Medical and personal insurance, • International work environment, • Opportunities for career development Open Roles: • Content Moderator: Monitor and ensure safe, high-quality online content, • Customer Support & Marketing: Help customers via phone, email, or chat Important: These roles are available only to EU passport holders. Interested? Contact me for more details or to apply: _ WhatsApp: +39 334 619 6398

Hey! Shun here, I’m the CEO and co-founder of Anima. We’re building an active learning OS for all of healthcare and life sciences towards maximising human wellbeing globally. My entire life, I’ve been pulling on a thread that’s affected all of us in some way. Millions die every year because their medical problems aren’t treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times. I trained as a doctor and quit out of frustration at seeing countless cases of people dying because they got misdiagnosed or didn’t get the right care plan. In one devastating incident, the healthcare system had simply forgotten to follow up about abnormal test results. Pulling the thread led me to the health spending team at HM Treasury, responsible for deploying 100s billions into the NHS - there, I worked on workforce and system reform policy with No.10 and NHS England (most notably on forming statutory ‘integrated care systems’, which was signed into law as part of the Health and Social Care Act). Seeing the problem space at all abstraction levels convinced me that the only way to fix healthcare was to build a ‘Care Enablement’ platform that can automate and abstract away work at the clinic, and 10x doctors. Doing so would also be the path to a superhuman personalised medicine agent that could go well beyond humans, crunching tens of thousands of low level features at genome and transcriptome level. At Anima, you’ll help us extend the 3 existing product lines we have, that millions of patients use, and build out new ones at the very cutting edge of healthcare reinforcement learning and agentic AI. Your work will save countless lives. I won’t write too much here, because I think the metrics speak for themselves and if we get further along the process, we can always discuss it more. Users love our product. The biggest testament to this is that most of our growth comes from virality and referrals. As one of the standout companies in YC’s W21 batch, we raised $2.5M before Demo Day in just 4 days, led by Hummingbird. In early 2024, we closed an oversubscribed Series A round of $12M, led by Molten Ventures. We’ve been turning down pre-emptive offers of more capital since 2024. Anima clinics look after 3 million lives, and every day around 20,000 people get care through Anima, growing fast. Since the beginning, we’ve cultivated a unique hacker culture at Anima with a flat hierarchy. If you look at some of our LinkedIn profiles, you’ll note that the title is often ‘Product at Anima’, which is a more accurate description of what your role will be - it’s much broader than the typical SWE role. We predict that small, killer T-shaped teams will win out over large mediocre ones in the era of agentic AI. We've been purposefully building a 'knights of the round table' where each person has an incredible amount of ownership, autonomy and human impact on saving lives - zero line managers, PMs or EMs, but an intensive focus on coaching and teaching. [In case you’ve seen the show, the best analogy is Firefly and the crew from it. Greatest show ever imo.] It started with me. I self taught and wrote a lot of the Anima 1.0 code, and Anima’s active learning patent. I run most of the hiring tech chats to this day. I first and foremost see myself as an IC and builder, and still build stuff in my spare time. More than 80% of our product team are VPs, ex-technical founders and former CTOs (we do not have titles internally). We also have domain experts, including full-stack clinical engineers: ex-MDs who left established medical careers to join Anima because they recognised the much higher leverage they’d have here. Almost everyone in Anima is at least somewhat technical and very UX focused. This makes for a truly flat hierarchy. Internally, people have described it as a hive mind - there is little semantic error because we all deeply understand the problem, engineering, grading for potential features, and trade-offs. With the outlier product talent density at Anima, there's a heavy focus on coaching and teaching, with no need for line management. We've been able to make huge strides in the NHS because we all deeply understand the problem, grading tasks based on our engineering expertise, and real life clinical trade-offs. This deep domain knowledge is ultimately how we integrated with the major electronic health records (EMIS and SystmOne) in just 4 months, and grew from $150k to $7m in 20 months and 3 product lines. We're relentlessly resourceful. In 14 months, we built an extremely loved enterprise app that users have said 'seems too good to be true'. Anima can take an information complete medical history as good or better than a typical human doctor, and increasingly automates front and back office in a way that would’ve seemed like science fiction a few years ago - for example, Annie (our AI) now deals with a large percentage of documents completely autonomously without a human in the loop. Anima is a safe haven for free thinkers and we've been careful to build a culture where everyone feels comfortable being their complete unfiltered self, sharing their honest thoughts, feelings without ever needing to self-censor. Joining Anima means joining a crew with exceptional talent density, and your crewmates will never let you down. We hire talented people who think from first principles and have high growth potential - great decision makers who deserve to have complete autonomy and are forces of nature when empowered with it. Decisions are never made in isolation by the founders. All information is transparently available to the whole team on our Notion - every meeting, decision, success, failure. We have a live Retool dashboard which shows live MRR, linked to Stripe invoices. We are deeply collaborative, and through mutual and self-challenge, we converge towards the optimum, and decisively execute. We are united by child-like intellectual curiosity and experiment and wander freely when the right path isn’t clear. We believe all future managers should be formidable individual contributors & domain experts. We hire candidates from all over the world. We offer flexibility over work schedule and location. We have a good time! We get the whole team together at least twice a year for team retreats, with the last ones in Brittany (France), La Paz (Mexico), Tuscany (Italy), Dominican Republic! Hi - My name is Shun, a medical doctor and CEO of Anima. Thanks for checking out our job ad! We’re tackling a problem that has affected everyone in some way: Globally, millions die every year because their medical problems aren’t treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times. We’ve built ambitious software to automate the entire healthcare workflow - from history taking consultations, to report abstraction, to recommending & saving a coded action plan for the patient, ready for a human doctor to greenlight. By doing this, we get patients optimal care within 24 hours and 10x the clinical workflow in the process. It's a win-win for patients and healthcare professionals. We are pretty unique among health techs: we have both medical and engineering domain expertise - there are 4 doctors working full time at Anima, as well as 'pure' software engineers. I wrote the first backend in Node. As a doctor and former HM Treasury health policy advisor managing £4bn budgets in UK health spending, I have full stack domain knowledge and personal experience of the problem we’re solving. Like me, the whole Anima team have personal experience of the problem we're solving: we're building what we wished we had as doctors. Please note that as this role may involve site work and on-site support for our users, we can only consider your application if you are based in the UK. You will not be able to complete our screening task if you are not based in the UK, so please bear this in mind when submitting your application. We hope to welcome you to the team soon! Join Anima, and you'll use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe. Since launching in the UK, we're now used in by GP practices, primary care networks and federations across the country who collectively provide care for over 2 million patients. Our current distribution team have said that one of the biggest perks of working at Anima is seeing the delight and disbelief on people’s faces when we show them our demo, something that is truly a 10x generational leap. Here’s what some of our users have been saying: *“I sent a plan to the patient and it’s incredible, within a few minutes they’re coming back to me saying that they can make the appointment!” "I would call that next generation, I think you have that badge" ”Sometimes you need to stop driving a Fiesta and buy a Mercedes"* Lots of us went into medicine because we wanted to maximise our positive impact. At Anima, we understand that distribution is the other half of a legendary product. Here are incredible things we’ve built as a result of our fullstack sales team: A Clinical Director at one of our practices wanted to streamline multiple access channels and make access equitable and fair. After some great discovery and deep listening, the AM together with the customer suggested we build something called ‘proxy requests’, which would allow the reception team at a clinic to complete Anima requests on behalf of a patient who was on a landline call - this made it possible to give someone with no internet or mobile phone the same access to care. This is now one of our most popular features that has led to viral referrals and fanatical users. One of our fullstack account manager, realised that adding a configurable feature that allows patients to self-book appointments directly into the electronic health record calendar would be critical to closing large enterprise accounts. By deeply understanding the pain points and anxieties underlying the feature, Anima built the feature in 9 days, to the great excitement of users at demo calls and $1m+ ACV meetings. Off the back of fanatical referrals from our existing users, the team was invited to present to NHS England at national and regional level, and we’ve been helping to shape the future of the primary care market through an upcoming $1bn+ procurement framework. Hungry and wants their shot to change the world - a force of nature when empowered with the tools, resources and development to do it. Exceptional communicator, able to distill complex information into clear and concise bullets without jargon. An excellent conduit between users and the rest of the company. Able to execute a high sigma discovery process and in combination with incisive people intuition, elucidate deep pain points and opportunities to excite within minutes of the first call. Has incredibly high standards for themselves and an unshakeable growth mindset: able to challenge themselves and those around them to push to do things better. Exceptionally organised: able to build & maintain multiple relationships across a diverse range of organisations, and consistently execute on plans to onboard and retain users. Reliably follows up on 100% of qualified leads at optimal intervals. A gifted relationship builder, able to quickly build rapport and emotional anchors with almost anyone and any persona. Pragmatic rather than dogmatic in decision making: able to weigh real world data appropriately, changing course when necessary towards optimal outcomes for patients and clinicians. Keen to understand the big picture & entire context of the company and vertical; impatient to grow towards a senior executive role. Seeks to maximise combined team productivity, communicating the right things at the right time through the right channels. Intellectually curious and loves learning - able to tackle entirely novel challenges that lack prior precedent through first principles thinking, creatively using the right pragmatic approach, with an understanding of alternatives and trade offs. It's helpful to have B2B/SaaS experience, generating leads of $30-50k+ ACV, but not mandatory - we will make exceptions if you’re a high performing BDR. You need to have demonstrated a high growth mindset and potential for rapid skill development through past projects. For this role, you will need to be based in the UK. We're live with GP teams across the country, being used by teams across the NHS. Over the rest of 2024, we're continuing to onboard teams that want to build the future of healthcare, and will be working with the NHS to deploy Anima at regional & national level. We’ll also be identifying international partners to power Anima’s next stage of growth. We’re looking to add talented account executives who understand the urgency and importance of what we’re doing for society and are hungry to make impact. Our VP Sales has a 90%+ e2e close rate, and the distro org averages about 80%. Our CAC payback, gross margin, retention are all world class and you'll be joining an exceptional team with top metrics for SaaS, despite being in a traditionally slower vertical. First month - some examples of what to expect: Participate in user discovery & demo calls to develop a deep understanding of their fundamental motivations and needs/pain points, translating these insights into optimal feature roadmaps. Source leads and execute campaigns. Get as much exposure as possible to developing the full lifecycle of an opportunity from lead through to closure. Join the team at events & conferences, speaking to potential users, conducting demos and converting leads. Next 6 months - some examples of what to expect: Build domain expertise to scale our prospecting, identifying the teams in the most pain who are likely to become fanatical users of Anima. Become the central point of contact for assigned GP practices and PCNs. Your job is to maximise discounted fanaticism, doing whatever is necessary to help practices start - and continue - using Anima. Work with customer success colleagues to maximise virality and fanaticism across your accounts, doing whatever is needed to ensure every account leads to the maximum number of fanatical referrals. 6+ months - some examples of what to expect: Potential to transition into a Strategic Enterprise AE, with managerial responsibility for junior AEs joining the team. Take on account management responsibility for larger accounts e.g. GP federations and ICSs (covering 1m+ patients). Work with the team to scale our sales & marketing, including working with NHS leaders to identify and secure regional & national-level procurement opportunities, including those beyond primary care.

Description Nested is redefining estate agency in the UK. Traditional agency is a solid platform to learn your trade, but it limits agents’ earning potential — and their ability to innovate. Great agents are stifled, and the customer experience has barely changed in decades. We've introduced the Nested Partnership: Bringing onboard best-in-class, hyper-local agents to effectively run their own businesses under the Nested brand. Agents on the Nested platform get a better work-life balance, more autonomy over how they work, and more control over their take-home. In turn, sellers get a better experience with an agent who’s motivated to get them the best possible outcome. We’re a wildly ambitious team — backed by leading VCs that funded the likes of Spotify and Revolut, and led by experienced, hands-on founders. If redefining the property industry is something that motivates you, and you’re looking to take your career to the next level — then come and join the Nested platform as an Area Partner! The Role As a Nested Area Partner, you’ll be in charge of your local strategy, pitch, marketing tactics, and your hours — and, as a result, your earnings. This is estate agency unlike anything you’ve experienced before; you’ll have the autonomy to grow your own estate agency business in the area you know best — from prospecting and canvassing, to valuing and negotiating. You’ll be supercharged by Nested’s marketing support — whether that’s doorknocking, direct mail, flyering a school fête, or running an advert in the local newspaper. We trust our area partners to run their own local advertising, with our marketing professionals on-hand for support at every step. When it comes to your clients, you’ll manage the relationship from start to finish — acting as their single point of contact throughout their Nested journey. You'll have a smart selling app and in-house support at your disposal. The cherry on top? A commission structure that actually rewards you fairly for your hard work and skill. Starting at 75% of revenue and increasing up to 100%, working with Nested gives you the opportunity to take your earnings to the next level. This is a truly all-encompassing role that lets you do estate agency your way, whilst supported by Nested’s brand, products and services. Requirements • We’re looking for Orkney's best estate agent. We expect you to have 5-10 years of top industry experience valuing residential property, winning business, selling stock and delighting customers., • A clear strategy and understanding of what it takes to manage a marketing budget, generate leads and build a local valuation machine., • A truly entrepreneurial spirit and unrivalled work ethic. Self-employment isn't for everyone: If your clients don't sell, you don't get paid. You'll need a genuine passion for your craft, and a highly proactive attitude., • Unrivalled knowledge of your patch: You’ve lived in your local area for years, and know all the best amenities, schools and hotspots., • Alignment with the Nested brand, and a customer-centric approach: We expect you to live and breathe the Nested values, and be obsessed with providing the best possible outcome (and experience!) for your clients., • Strong social media skills would be a bonus, but not essential. If you don’t know your hashtags from your TikToks, we’re on-hand to support — but we do expect genuine enthusiasm to build your brand and engage with your community. Benefits • A generous £15,000 income support package. As a self-employed agent, you’re not paid a base salary. We’ll support you financially whilst you build your pipeline to make sure you’re not under pressure in your first few months., • An intuitive, market-leading customer app designed to provide you with exclusive property insights, manage viewings on behalf of the sellers, and make your communication with your clients as smooth as butter., • The chance to be a part of a values-driven estate agency with ambitious growth plans, an active Area Partner Slack community, and hands-on training to help you develop your career., • Truly flexible working, with the ability to work where you want, when you want, and how you want. Nested is proud to be an equal opportunities employer: At Nested we embrace diversity and see it as a benefit to our company. That's why we're committed to working with top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network The next step is to _. Job Title: Forward Deployed Engineer (£60-75k) Salary: £60-75k Company Description: Authsignal Ltd - Fast-growing API-first identity and passwordless authentication startup. Job Description: As the founding EMEA team member, you will bridge the gap between engineering and customer success. You will guide enterprises through complex integrations of passkeys and biometrics while shaping Authsignal’s developer experience. This hands-on role involves building SDKs, creating technical content, and directly influencing product direction for global financial and healthcare customers. Location: Remote, UK Why this role is remarkable: Founding EMEA Presence: You will be the first UK-based hire, owning the region and enjoying high autonomy as the primary technical point of contact for European enterprise clients. Market-Leading Tech: Work with cutting-edge passwordless authentication (FIDO, biometrics, passkeys) at a company recently named a Rising Star in KuppingerCole's 2025 Leadership Compass. High Impact: Sit at the intersection of product and sales, where your technical feedback directly shapes the SDK roadmap and helps major enterprises secure millions of interactions. What you will do: Lead technical integrations for enterprise clients, deploying secure identity solutions into diverse stacks like AWS Cognito, Azure AD B2C, and bespoke environments. Develop and maintain SDKs, client libraries, and sample code while producing scalable developer resources like documentation, blogs, and video walkthroughs. Partner with the sales team to run technical demos and proof-of-concepts, capturing field insights to inform product improvements and reduce integration friction. The ideal candidate: Proven background in solution engineering or systems integration with strong hands-on proficiency in TypeScript/JavaScript and REST/GraphQL APIs. Deep understanding of identity and security domains, specifically MFA, passkeys, or OIDC, with experience navigating complex enterprise software environments. Exceptional communicator who can explain complex technical concepts to customers and has a passion for building developer tools and educational content. Who are Jack & Jill? Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate. Next steps Step 1. Visit _. Step 2. Click 'Talk to Jack'. Step 3. Talk to Jack so he can understand your experience and ambitions. Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role. Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction. Step 6. If not, Jack will find you excellent alternatives. All for free. We never post fake jobs This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. We're hiring our first Sales Enablement - Expansion to build the foundation of how ElevenLabs enables its global Customer Success and AE teams to drive adoption, expansion, and retention. This is a 0-to-1 builder role. You will define the strategy, build the infrastructure, and execute hands-on as we scale. What sets this role apart: we're looking for someone with a technical foundation and deep understanding of the post-sale motion. You've been in the room for complex customer implementations, usage reviews, and renewal negotiations. You understand what it takes for a CSM to drive product adoption and for an AE to identify and close expansion opportunities — because you've been that person. This role sits within Sales Enablement and reports to the Sales Enablement Lead, International. You will work in close partnership with: Customer Success leads, North America and International (owning customer outcomes, adoption, and retention) Sales leadership (owning expansion pipeline and commercial strategy) Product and Product Marketing (owning roadmap, messaging, and use case development) You will support a global team of CSMs and AEs across North America, EMEA, LATAM, and APAC. While CS and expansion enablement is your primary focus, you'll also support Sales Enablement across SDR and new business motions as needs arise. This is a full-stack enablement role on a lean team — you'll build content, deliver training, design e-learning, and flex across audiences as the business requires. Design and own ElevenLabs' global CS and expansion enablement strategy across onboarding, skill-building, and ongoing mastery Define what "Expansion Ready" and "Retention Ready" mean at ElevenLabs and build the paths to get CSMs and AEs there Establish scalable frameworks that support both the CSM motion (adoption, health, renewal) and the AE expansion motion (cross-sell, upsell) Create structured onboarding journeys for new CSMs covering product mastery, customer lifecycle management, health scoring, and renewal execution Design and deliver adoption playbooks that help CSMs drive usage, engagement, and value realization across customer segments Build churn prevention frameworks including early warning indicators, save plays, and escalation paths Enable CSMs to conduct effective business reviews, usage analyses, and value documentation Develop technical fluency programs so CSMs can confidently discuss APIs, agent configurations, integrations, and implementation best practices Create cross-sell and upsell playbooks for AEs covering expansion discovery, multi-product positioning, and deal execution Design enablement for identifying expansion signals — usage patterns, new use cases, stakeholder mapping, and whitespace analysis Enable AEs to articulate the full ElevenLabs platform story (Creative, Agents, and API) to drive multi-product adoption Develop competitive positioning for expansion conversations Partner with Customer Success leads to identify adoption gaps and build targeted enablement interventions Create customer-facing resources (guides, videos, best practices) that CSMs can use to drive self-serve adoption Build "Time to Value" programs that help customers realize ROI faster Develop renewal execution playbooks covering timeline management, stakeholder alignment, and negotiation frameworks Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content Collaborate with Product Marketing, Sales, and Product to translate product releases into CS and expansion-ready materials Develop role-play scenarios, call libraries, and coaching frameworks for managers Use ElevenLabs' voice and agent technology to create localized, voice-enabled training content Build AI-powered coaching tools and practice environments for CSMs and AEs Facilitate live virtual trainings, workshops, and certifications across regions and time zones Design async learning paths that scale globally Run regular enablement office hours and deal/account clinics Define and track enablement KPIs such as time to first value, net revenue retention, gross retention, expansion pipeline, CSM ramp time, and adoption metrics Partner with Customer Success and Sales leadership to connect enablement efforts to business outcomes Use data and feedback to continuously iterate on programs Document best practices, establish operating rhythms, and influence how CS and expansion enablement evolves as the customer base and sales org scale Measurable improvement in net revenue retention attributable to enablement initiatives Measurable reduction in churn rate CSM ramp time reduced to under 60 days to full productivity Expansion pipeline directly supported by enablement programs CS and expansion playbook library launched covering adoption, cross-sell, upsell, and renewal "Time to Value" framework adopted across the CS org Adoption enablement resources driving measurable increase in product usage metrics 4–7+ years of experience in customer success, sales enablement, solutions consulting, or GTM enablement in a SaaS or platform company At least 2 years in a customer-facing role (CSM, AM, Solutions, or similar) with direct experience driving adoption, retention, and/or expansion Technical fluency — you can navigate API documentation, understand integration architectures, and credibly discuss technical implementations Proven experience building enablement programs from scratch in fast-moving environments Full-stack enablement skills: live facilitation, content creation, e-learning development, and presentation design Strong understanding of B2B SaaS customer lifecycle, health scoring, and retention metrics Deep familiarity with expansion motions — cross-sell, upsell, and multi-product positioning Experience designing both live and self-serve training, including certification programs Confident facilitator and presenter for global audiences Strong stakeholder management skills across Customer Success, Sales, Product, and Marketing teams Analytical mindset with experience defining and tracking enablement effectiveness Comfortable operating across global time zones and cultures Fluency in English; additional languages are a plus Additional: Experience at a high-growth AI/ML, developer tools, or API-first company Background in voice AI, conversational AI, or contact center technology Experience with customer health scoring platforms (Gainsight, ChurnZero, Totango, etc.) Familiarity with usage-based pricing models and consumption-driven expansion Experience enabling both CSM and AE roles within the same organization Remote-first, globally distributed role. We have a strong preference for candidates based in Europe or the UK, to enable close collaboration with the Sales Enablement Lead, International, Customer Success leads, and London HQ. Exceptional candidates outside Europe will be considered if they can operate effectively across European and US time zones. The playbooks and programs you build will define how ElevenLabs retains and expands its customer base — directly impacting net revenue retention, customer outcomes, and the long-term health of our business. If you're excited to build from zero, operate at high velocity, and shape a foundational function, we'd love to hear from you.

Mercier Consultancy MD is excited to announce a vacancy for a Norwegian Speaking Customer Experience Agent who can work remotely from Greece! We are searching for motivated individuals eager to provide outstanding service to our Norwegian-speaking clients. This role is essential for ensuring customer satisfaction and fostering positive relationships while enjoying the flexibility of remote work. • Provide top-notch customer support in Norwegian through various communication channels, including phone, email, and chat., • Efficiently handle customer inquiries and resolve issues, ensuring a high standard of service., • Document interactions and maintain detailed records in our CRM system for effective follow-up., • Collect customer feedback to inform continuous improvement initiatives., • Collaborate with colleagues to share insights and enhance the overall customer experience., • Stay informed about products, services, and industry trends to assist customers effectively., • Fluency in Norwegian (both written and spoken) is essential; proficiency in English is beneficial., • Previous experience in customer service or related fields is preferred., • Excellent communication skills and a strong focus on customer satisfaction., • Ability to manage multiple responsibilities and prioritize effectively in a remote work environment., • Familiarity with CRM systems and online communication tools., • Proactive attitude towards problem-solving and finding solutions for customers., • A self-starter with the ability to work independently while contributing positively to the team., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. The Senior Import Agent is responsible for supporting all aspects of daily import operations, from initial enquiry through to shipment recovery and final clearance, ensuring shipments are handled in a compliant, timely, and professional manner. The role requires a strong understanding of World Courier’s SOPs, written guidance, customs clearance processes, CDS, and customs declarations for both air and road freight. The successful candidate will have strong decision-making and communication skills, the ability to work independently and as part of a team, and experience liaising with clients, service providers, regulatory bodies, other World Courier offices, internal departments, Border Force, Port Health, and local customs authorities. A flexible and adaptable approach is essential due to the changing nature of customs regulations, alongside a commitment to maintaining high standards of accuracy, compliance, and customer service. This role will be based on a working pattern of 8.5 hours per day on a 40 hour working week, between Monday to Sunday, 6 am – midnight. There will be some flexibility on the days of work and core times worked. This can be discussed further at interview. Responsibilities will include: * Comply with World Courier Standard Operating Procedures (SOP), which contain specific instruc...

We are currently recruiting for an experienced Live-In Building Manager to oversee the day-to-day management of a prestigious residential development in North West London. This is an excellent opportunity for a proactive, customer-focused professional looking for a long-term role within a well-maintained residential development. The successful candidate will be provided with a one-bedroom apartment on site, with accommodation, utility bills and parking included. The Role As the Building Manager, you will be responsible for the smooth running of the development, ensuring residents receive an exceptional level of service while maintaining the building to the highest standards. Key Responsibilities • Oversee the day-to-day management of the residential development., • Build positive relationships with residents and provide a high level of customer service., • Conduct regular inspections of the building and communal areas., • Coordinate and supervise contractors attending site., • Ensure compliance with health and safety legislation and company procedures., • Manage maintenance issues and ensure they are resolved efficiently., • Maintain accurate site records and report any issues to the managing agent., • Support the overall presentation, safety and security of the development.Working Hours

About the Role: This is a newly created role on a fast-growing team. Stellar Copilot is redefining what small business marketing looks like in the age of AI. Our teams leverage Pixis’ best-in-class AI tooling to improve and automate the core paid media processes of businesses across industries and at every stage of growth. As a Customer Success Manager on the Copilot team, you'll manage a portfolio of small business clients —learning their objectives inside and out, building AI-powered workflows tailored to their needs, and providing the strategic guidance that helps take them to the next level. You'll also work directly with Pixis' in-house AI engineering team, influencing product improvements, contributing ideas for new initiatives, and being among the first to test the latest in AI-enabled advertising technology. What you'll do: – Partner with AI-enabled paid media teams to drive measurable results for a portfolio of small business clients – Leverage AI technology to design workflows and automated processes that address each client's unique marketing needs – Own client relationships from onboarding through retention — managing communications, check-ins, and key touchpoints – Lead client meetings and deliver clear, compelling campaign reporting and performance reviews – Collaborate closely with internal media teams, translating client business context into actionable campaign and optimization decisions – Identify cross-sell and upsell opportunities and work with clients to expand the scope of their Copilot programs – Feed product insights and client feedback directly to the Pixis AI engineering team to shape future development – Collaborate with our AI engineering team to design and build agentic support for account management —defining workflows, testing agent capabilities, and helping automate the routine work of managing client portfolios at scale What we 're looking for: – 2–3 years of experience in a customer success, account management, or client services role — ideally within a services business or technical product organization – Experience working with paid advertising platforms, particularly Google Search and Meta, and the ability to speak to their role in a marketing program – A genuine passion for working with clients — you're energized by understanding their goals and helping them win – Demonstrated interest in AI-powered marketing tools and an eagerness to build expertise in this space – Experience working with or marketing to small businesses, with an understanding of how their operations and marketing priorities typically function – A commercial mindset — you can identify growth opportunities and are comfortable having cross-sell conversations About Stellar: The traditional agency model wasn't built for what comes next. Stellar is. Stellar is a performance marketing group designed for high-growth brands that demand speed, clarity, and real outcomes. We bring together 11 specialist agencies across paid media, creative, lifecycle, SEO, and platform strategy — all connected by Pixis, our shared AI infrastructure.

F, P & A LEAD • Rendall & Rittner Competitive Hybrid - London (Vauxhall) ROLE OVERVIEW You will play a pivotal role in shaping financial insight and decision-making across Rendall & Rittner, part of the Odevo Group. Sitting within our central finance team, you will turn data into narratives that inform strategy, improve performance and support leaders across operations, client services and technology. Working in a hybrid pattern from our Head Office at 13B St George Wharf, London, SW8 2LE, you will collaborate closely with finance and non-finance stakeholders. You will build robust models, deliver clear reporting and provide challenge and guidance that helps us invest wisely and serve our residents and clients brilliantly. ROLE EXPECTATIONS You will spend your days building, refining and maintaining forecasts, budgets and dashboards, translating complex data into clear insights and recommendations. You will partner with budget owners to track performance, understand variances and drive actions, while continuously improving processes and tools for speed, accuracy and impact. WHAT SUCCESS LOOKS LIKE • Forecasts and budgets are accurate, timely and clearly communicated, with assumptions transparent and agreed., • Variance analysis goes beyond the numbers, highlighting drivers, risks and opportunities with actionable recommendations., • Commercial insight supports better pricing, investment and resource decisions, improving margins and cash flow., • Stakeholders trust your reporting, value your challenge and see you as a proactive, solutions-focused partner., • FP&A processes are streamlined and automated where possible, reducing cycle times and manual effort., • Models, data sources and definitions are well-documented, controlled and easy for others to understand. HOW YOU'LL SPEND MOST OF YOUR TIME • Building and maintaining rolling forecasts, annual budgets and long-range plans across key revenue and cost lines., • Producing monthly management reporting packs with clear commentary on performance, KPIs and trends., • Performing driver-based variance analysis, scenario modelling and sensitivity testing to guide decisions., • Partnering with budget owners to track initiatives, challenge assumptions and agree corrective actions., • Developing and enhancing financial models, dashboards and data pipelines to improve accuracy and speed., • Supporting ad hoc analysis for bids, investments, pricing and strategic projects within the Odevo Group. WHO THIS ROLE IS FOR • You combine strong analytical skills with the ability to simplify complexity and tell a clear story., • You are commercially curious, always asking why, and focused on turning insight into action., • You build positive relationships, communicate confidently and collaborate across finance and operations., • You are detail-obsessed but pragmatic, balancing precision with pace and priorities., • You take ownership, spot opportunities to improve processes and enjoy working in a growth environment. EXPERIENCE THAT HELPS • Experience in FP&A, commercial finance or management reporting within a multi-entity or services business., • Strong Excel/Google Sheets skills and familiarity with BI tools and data visualisation., • Comfort working with large datasets, building driver-based models and standardising reporting., • Exposure to budgeting, month-end performance reviews and stakeholder-facing analysis., • Knowledge of property or real estate services is advantageous but not essential. WHAT WE OFFER • Competitive salary, aligned to experience, • Discretionary bonus, • 25 days holiday plus bank holidays, • Private medical insurance, life assurance and enhanced family leave, • Fully funded training and professional development, • Paid sabbaticals as a loyalty reward, • Pension scheme and employee assistance programme, • Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE • Initial conversation with our talent team, • Interview focused on your FP&A toolkit, commercial acumen, modelling and data storytelling, including a practical exercise We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. JBRP1_UKTJ

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place. To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals. Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. The VP, Build — Data, Engineering & AI is the owner of the International Commercial build engine, accountable for turning prioritized demand into trusted, reusable and production-grade data, AI agents, solutions and technical services. The role owns the International commercial data foundation, engineering pool, solution architecture, AI evaluation, AgentOps, production run, technical standards, vendor/Systems Integrator delivery model and CIO-platform integration. Its mandate is to deliver speed without fragmentation, reuse without bureaucracy, and innovation with evidence, reliability, compliance and cost discipline. This is a Vice President-level enterprise build role spanning the full path from data foundation to production AI. The role operates with senior stakeholders across International Commercial, CIO, CMO, Legal/Compliance, Finance, markets, strategic vendors and SI partners, with accountability for technical strategy, delivery capacity, production quality, run economics and integration with Pfizer’s enterprise platform standards. Data Architect operates horizontally across the four Build sub-pillars to protect semantic standards, AI‑ready criteria and data quality. Solution Architect operates horizontally to ensure solutions compose the data foundation, AICL and enterprise platform spine consistently. AI Evaluation & Assurance remains independent of builders and owns the evidence pack for ship/no-ship decisions. Product & Delivery leadership manages roadmap translation, scrum/programme delivery and capacity transparency across pods. Build the trusted commercial data foundation: L1–L4 squads working to one standard (the four data layers, raw to ready‑to‑use), including reporting & BI and the knowledge & unstructured squad that underpins retrieval quality for the AI Capability Library (AICL). Own semantic standards, inheritance rules and AI-ready criteria through the Data Architect; run the Collibra dictionary, master & reference data operations and the governance council. Own data quality and observability: shift‑left checks, lineage and monitoring built in, not bolted on. Run data BAU — incidents, refreshes and access — baselined before any cost reduction is taken. Own data products and their owners (global and above‑market, including the Customer / CRM and CFC (Customer Facing Colleagues) reporting products), with business data stewards dotted in from markets and functions. Manage the data‑supply vendor relationships (IQVIA, Komodo, Optum, Veeva, etc): data and delivery contracts, one door to Procurement. Own solution architecture: how solutions compose the data, the AICL and the platform, including model‑tier selection — mirroring the Data Architect on the data side. Run one shared, deployable engineering pool crewed into pods; Systems Integration partners and contractors crew in—never as standing outside teams. Engineering talent is never fragmented, and capacity decisions are transparent against the agreed portfolio priority queue. Own product and delivery management: roadmap and translation on the way in; scrum and programme delivery on the way through. Build the agent library and standards; deliver the reusable data agents of the AICL and their agent‑facing data contracts. Run AI evaluation and assurance independently of the builders: evals, red‑team, model‑tier proof and the clearance evidence pack. Own AgentOps and technical run: agents and classic ML in production, AI cost operations, and solution run & support. Own platform integration and the model gateway — routing each task to the right model, including small language models (SLMs) where quality holds. Be the one voice to the CIO on the platform spine; land the commercial data foundation as a certified source on Loom, including the Collibra‑to‑Loom reconciliation. Keep what is live running well: program support, maintenance, upgrades and data quality across the estate. Keep AI running costs visible and managed, feeding the cost signal back to Strategy, Value & Innovation. Head of Business Transformation & Technology — International Commercial Division (direct line); peer for Strategy, Value & Innovation and Adoption & Scale. The CIO organisation — the platform spine and its milestone plan. Pillar 1 — one priority queue in, engineering capacity out; pods owned by Pillar 1 product owners and crewed from this pillar. Pillar 3 — hand‑offs into adoption, localisation and the in‑market network for everything shipped. Global Commercial Analytics — data scientists, engineers and project managers crewing into pods via the operating agreement. Legal & Compliance — privacy engineering dotted in for consent, PII and lawful basis. Data‑supply vendors (IQVIA, Komodo, Optum, Veeva) and SI partners (e.g. Accenture, Deloitte) crewing into the pool. Model and platform vendors through the CIO's model‑access framework. Prioritized use cases delivered to production with named owner, evidence pack, run model and sunset criteria. Data quality, lineage and observability coverage across priority data products. Time from funded demand to production. Production reliability, incident rate and support performance. AI evaluation coverage, red‑team completion and model-tier proof before ship. Cost-to-serve, model-routing savings and reuse of AICL / agent patterns across markets. Courage — holds one priority queue against pressure from every direction and protects data from losing attention to the agent flagship. Excellence — one standard across the four layers; evaluation independent of the builders; production quality as a habit. Equity — one deployable pool serving all markets and functions, not the best‑connected ones. Joy — engineers doing their best work in small, empowered pods, with agents drafting first‑pass code and people reviewing, hardening and owning. Decides technical architecture and standards from raw data to running agent, within the CIO platform guardrails. Owns delivery capacity allocation and crewing recommendations against the agreed portfolio priority queue, with escalation where demand exceeds capacity or technical risk changes sequencing. Owns the ship/no‑ship evidence pack through independent evaluation; Legal & Compliance clears on that evidence. Owns data‑supply and Systems Integrator vendor selection and contracts, with Procurement. Escalates to the Head of Business Transformation & Technology — International Commercial Division where priority conflicts exceed the plan of record. 15+ years across data engineering and AI/ML or software delivery, with senior leadership of both data and engineering organisations — the rare end‑to‑end profile this role deliberately demands. A track record of building governed data platforms at enterprise scale (semantic layers, data products, quality and observability) and of shipping AI or agentic solutions into production. Experience running large engineering organisations (~50–100 including partners) as a flexible pool — pods, squads, deployable capacity — rather than fixed project teams. Vendor and SI management at scale, including data and delivery contracts. Prior senior leadership (Senior Director/VP level) in biopharma or another regulated data environment strongly preferred; degree in a technical discipline required, advanced degree preferred. Proven ability to operate as a senior enterprise leader in a complex global matrix, influencing senior business, technology, legal/compliance, medical, finance, PX and market stakeholders without relying solely on direct authority. Modern data architecture: layered data platforms (raw to ready‑to‑use), governed semantics, data contracts, catalogues (e.g. Collibra), lineage and observability. Agentic AI: agent platforms and registries, model gateways and model-tier selection including SLMs, evaluation and red‑teaming practice, AgentOps and production ML. Cloud data and analytics stacks (e.g. Snowflake) and integration with enterprise data fabrics. AI cost operations: metering, routing and cost-per-outcome management. Engineering leadership: agile delivery at scale, platform engineering, DevOps and run practices. We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here! We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this in all its forms – allowing us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. #J-18808-Ljbffr

Company description Latham & Watkins is one of the worlds leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong. Job description About the Role The Workplace Experience (WE) 24/7 Agent is an integral part of Lathams Workplace Experience team. This role will be responsible for supporting customers in a virtual fast-paced setting via telephone, email, and chat four days per week while working alongside the local London Workplace experience team in-person one day per week allowing for flexibility as business needs may change week to week. The onsite role will consist of reception desk support, conference room setup, and visitor support. This role will be located in our London office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The shift for this role will be Monday - Friday 8:30am - 4:30pm. Other key responsibilities include: Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service Providing high touch customer service to all visitors and guests Contributing to a team environment that ensures all WE Agents are equally taking ownership of department tasks and responsibilities Ensuring cross-departmental collaboration to guide an inquiry to the appropriate resource Acting as the liaison for the WE staff in the local offices to facilitate all types of requests and providing information to allow for a seamless experience for the customer Required profile Wed love to hear from you if you: Demonstrate excellent communication skills both written and verbal Possess exceptional customer service skills with the intention to go above and beyond for every request Display the ability to assess situations and take action without the direction of others And have: A high school diploma or an equivalent Fluency in English and proficiency in either German, French, Spanish and/or Italian is advantageous but not required Prior workplace experience; experience as a receptionist or in technology, hospitality, or inbound customer service call center, preferably Administrative experience and familiarity with professional services organizations, preferably What we offer Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes: Health insurance as well as group income protection and life assurance A pension plan Wellness programs Employee discounts And more! Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better. Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute. TPBN1_UKTJ

Dynatrace Developer 6 months Remote Market rates - Outside IR35 Active SC clearance required - eligible candidates will be considered Role Overview Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders. Key Responsibilities Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design. Own end-to-end deployment of the Dynatrace platform: OneAgent (infrastructure and full-stack modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration. Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs. Implement Dynatrace log management and custom event modelling: log buckets and retention, log events, custom metrics and metric events, and business events derived from logs. Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management. Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide regular status reporting. Support the ongoing operation, health and tuning of deployed environments, and contribute to managed / retained observability support services. Mentor and provide technical guidance to junior consultants, and develop and deliver training and enablement sessions to customer teams. Required Technical Skills & Experience Proven, extensive hands-on experience designing, deploying and operating the Dynatrace Observability platform across enterprise environments. Typically 5+ years in observability, monitoring or APM disciplines, with at least 3 years of deep, hands-on Dynatrace delivery. Strong experience producing observability architecture and design documentation and leading technical implementation within structured, phased programmes. Working knowledge of the Dynatrace API and Workflows for automation, integration and data extraction. Awareness of data-protection considerations in observability tooling, including handling of PII in ingested telemetry and use of data-masking / pipeline controls. Familiarity with the wider observability ecosystem and associated technologies: Cloud platforms: AWS, Microsoft Azure and/or Google Cloud Platform Containers and orchestration: Kubernetes, OpenShift and Docker Operating systems: Linux and Windows Server Telemetry and observability signals: OpenTelemetry (OTEL), application performance monitoring (APM), infrastructure monitoring, log monitoring, real user monitoring (RUM) and synthetic monitoring ITSM integration, Strong ServiceNow knowledge, for incident and problem management CI/CD and automation tooling such as Azure DevOps, GitLab, Jenkins, Ansible or Terraform Scripting for automation and data extraction: Python, Bash and/or PowerShell Core networking concepts: firewalls, ports, proxies, DNS and TLS Strong knowledge of Agentic AI technologies and autonomous operations principles Certifications Hold at least one Dynatrace certification appropriate to the level of the role (e.g. Dynatrace Professional). As a senior member of the practice, a professional-level certification is strongly preferred. Delivery & Consulting Skills Demonstrated ability to lead technical workstreams and take day-to-day ownership of delivery within a structured, phased programme. Strong workshop and kickoff facilitation skills, engaging directly with customer stakeholders to gather requirements and validate configuration. Clear, confident written and verbal communication for customer status reporting and technical documentation. Comfortable coordinating with third-party suppliers (e.g. infrastructure / AMS providers) and working within formal change-control processes. Organised and self-sufficient; able to manage concurrent workstreams across multiple client engagements. Desirable / Nice to Have Prior experience delivering Dynatrace or observability onboarding programmes at scale (hundreds of hosts, dozens of applications). Experience contributing to or supporting managed / retained observability support services post go-live. Familiarity with ServiceNow incident and problem management workflows from the ITSM/ITOM side. Experience mentoring or line-managing consultants and shaping practice capability. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. TPBN1_UKTJ

As Continuous Improvement Lead, you'll be responsible for leading and coaching the organisation in driving an effective improvement journey. You'll actively lead teams and engage business leaders to analyse performance, determine processes and tools, and drive the projects and governance to implement tangible improvements. A change agent with the courage to champion improvement within the business with the ability to motivate others to achieve results. Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's 'World's best companies 2024' ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Your Role As Continuous Improvement Lead, you'll be responsible for leading and coaching the organisation in driving an effective improvement journey. You'll actively lead teams and engage business leaders to analyse performance, determine processes and tools, and drive the projects and governance to implement tangible improvements. You'll become a change agent with the courage to champion improvement within the business with the ability to motivate others to achieve results. Key responsibilities: Continuous Improvement (CI): Lead project teams to deliver business improvements through the deployment of tool Work with business leaders to undertake continual analysis of our operations, to expose opportunities for change & improvement Drive continuous improvement within the business and identify opportunities for improvement including deployment of Balanced scorecard, One Safran, Customer Improvement projects, Lean Journey & QRQC Analyse and monitor financial and customer benefits throughout the life of improvement projects Problem Solving Capability: Work with the Director of CI to determine the tools required & scope of CI Training across the business Create, organise and deliver training to the targeted scope Coach Project Sponsors and Leaders to enable the delivery of successful project implementation Drive Plant / Business Unit Improvement Workstreams: Lead teams in analysing data and determining the key activities that will reduce the defects or increase flow Use of Value-Stream Mapping to determine production bottle necks and leading the team to address the issues found Communicate the progress to both internal and external customers and influence the leadership team to ensure support to drive workstreams to closure Accountable for governance of improvement projects and activities Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: -Competitive salary -33 days holiday (incl. bank holidays) -Pension Scheme, leading salary sacrifice employer contributions up to 10% -Private Medical Cover (upgrade to cover family members) -Salary sacrifice benefits scheme including cycle to work -4 x Life Assurance -Interactive benefits platform (tech, retail benefits & income protection) -Enhanced family friendly policies & employee assistance programme -Annual share-save schemes -Career advancement - Safran University and internal Training and Development Schools -Corporate Social Responsibility activities What You'll Bring: As Continuous Improvement Lead, you'll bring a wide range knowledge and experience of problem solving, including: Six-sigma methodologies lean manufacturing and continuous improvement tools A Black Belt qualification is essential with proven leadership in driving improvement projects across a business Able to act as a change agent with the courage to champion improvement within the business with the ability to motivate others to achieve results. Demonstrable CI project delivery experience within a production/manufacturing environment At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation. TPBN1_UKTJ

A national independent property development company in Oxfordshire are looking for a Head of Property for new and re-sale properties at over 50 sites in the south of the UK. You will be responsible for all aspects of the business, ensuring that it offers a first-class resales and new home sale service to all existing and future clients and becomes the agent of choice for the sale of all homes. As well as acting as line manager for all staff and running all day-to-day business operations, the Head of Property also functions as a director on the board and makes a significant contribution to the strategic development of the business. Offering an effective and high performing in-house agency to leaseholders and new business partners is a key priority. Responsibilities: To lead on all aspects of the Property business. To provide expert analysis and advice to the company with regards to property sales. To identify all opportunities for business growth (revenue and profit) to maximise performance and lead to the future success of the company. Working with the Property teams as necessary to implement initiatives and monitor their success. To optimise the number of properties in the Property pipeline, ensuring maximum property values within the portfolio. To ensure an excellent level of customer service is always delivered to clients, contributing to the reputational development of the brand. To act as line manager for Property personnel, ensuring performance and offering day to day support and guidance and compliance with all HR requirements. To lead on the annual budget setting process, and to manage all expenditure to ensure profitability. Reporting to the board of directors on a regular basis. To lead on all creative strategy for marketing and PR, liaising with external consultants where required. Overseeing marketing strategy and marketing campaigns for both property re-sales and new home sales. To ensure that the website is developed and maintained to maximise reach to existing and new clients. To promote the Property service both internally and externally. To maximise pipeline and market share from the property portfolio and to further develop external business partnerships and growth opportunities. To work closely with the Executive and senior team within Property to ensure seamless delivery of the aims and objectives of both organisations. To ensure that all Property activity remains aligned with the company's core values. To ensure compliance with all requirements of The Property Ombudsman code of practice Experience and the confidence to engage with internal and external customers in a group setting, including running presentations and providing reports. The ability to operate at board level, contributing to and leading on board discussions. Ensuring effective governance of the company. Experience in developing, implementing, and monitoring a marketing and sales strategy for high quality homes. Excellent customer service skills. Experience in a similar environment and with a similar age group would be an advantage. You can deal with enquiries and potential leads quickly and effectively and ensure your team does the same. Extensive experience in a sales environment. You must be able to demonstrate a successful history of selling high quality homes, and the associated retirement lifestyle, maximising valuations. You need to have exceptional communication skills and foster good and supportive working relationships whilst maintaining professionalism. You need to be able to manage, dissolve conflict, and maintain strict confidentiality and be an excellent listener. Salary offered is c£50k, paid mileage, life assurance and company pension and excellent working environment in the Office with the team, home working and field-based visits to company sites. Monday - Friday 9am - 5pm based in Oxfordshire. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. TPBN1_UKTJ

1. Background Godwin & Crowndale Tenant Management Organisation (G&CTMO) acts as agent for the London Borough of Camden (LBC) in the management of property and tenancies for the 173 units which comprise the Godwin & Crowndale Estate. G&CTMO is run by an elected Management Board made up of tenants and leaseholders. The Management Board is both the policy-making body and the employer of all members of staff. There is an ongoing regeneration of Godwin & Crowndale Estate by Camden Council. This regeneration will add 10 more properties to the existing 173 units which will further strengthen the position of this Resident led Co-operative that has been in management for 32 years. 2. Purpose of the Job a) To ensure the smooth and efficient running of the estate office with reference to those areas of activity for which the post-holder has day-to-day responsibility. b) To work as a member of the estate-based team, led by the Estate Manager, contribute effectively and constructively towards building a better team. c) To assume, assist with, or be familiar with a range of housing administration responsibilities, including but not limited to those detailed below: 3. Reception / Administrative Duties (a ) Log post on system spreadsheet, pass to appropriate officer. Monitor and record response date on the system. (b) Take telephone calls, deals with initial queries and pass on difficult queries to Housing Officer/ Estate Manager as appropriate. Put in message book when the officer is away. (c) Purchase/order necessary supplies for the office and caretakers eg, stationery and cleaning materials.provide receipts for the Housing Officer. (d) Manage petty cash float to ensure monies and vouchers have been updated and recorded accurately in the petty cash book and on system spreadsheet. Go to bank or post office as needed. (e) Log on the system nuisance spreadsheet all ASB complaints, pass on to the appropriate officer to respond and record response date on the system. (f) Send reminder letter to car park users to re-new permit on 6 monthly basis and issue permits accordingly. (g) To provide administrative support for the estate office including record keeping, monitoring and progress chasing, invoice processing, document collation and dispatch, general facilities management . (h) Collate documents and send to Management Board as directed by the Housing Officer. (i) Order and issue communal door keys to residents and contractors. 4. Voids (a) Monitor voids to meet appropriate re-letting targets. Assist the Housing Officer to prepare void statistics for the Estate Managers report and Camden monitoring. Assume full responsibility for voids management in the absence of the Housing Officer. (b) To timely inform Camden Council of potential voids in relation to both void works and Choice Based Lettings (CBL) nominations to ensure turn around within target. (c) Inspect voids and send referral form to Camden by email in the absence of the Housing Officer. 5. Repairs and Maintenance (a) Become familiar with G&CTMO systems for repair ordering, monitoring and invoicing, and to be aware of the budgetary implications of ordering repair work. To help administer methods of internal financial control within the organisation regarding repairs. (b) To liaise between G&CTMO and its residents on the one hand, and staff from a range of external agencies, LBC departments and contractors for best value and the benefit of our residents. (c) Produce maintenance requests from CHICS X Repairs Software and contact Camden Repairs Centre with jobs that are Councils responsibility. i.e. Lifts, Door entry, Pest Control and repairs over 2K. Obtain job reference number and appointment from Camden Repairs and feedback to residents. (d) Produce job tickets from CHICS X and contact contractors or our Handyman with jobs that are the Co-operatives responsibility and book appointment with tenants. (e) Call Caretaker Handyman with necessary jobs and record on CHICS X. 6. Tenancy Matters (a) Ensure that residents are provided with information concerning their rights and responsibilities, G&CTMO-provided services, local authority services, access to other agencies providing information advice and assistance, the G&CTMO equal opportunities policy, and other tenancy matters including transfers. (b) Assist the Housing Officer to provide information to LBCs Right to Buy Section as required and process mutual exchange requests via Camdens MEX team. Assume full responsibility in the absence of the Housing Officer. (c) To be familiar with the G&CTMO and LBC complaints procedures and advise residents wishing to complain against both the Organisation and the Council on appropriate steps. (d) To timely and efficiently manage casework, attend staff meeting and one to one supervision meetings with Line Manager. (e) Ensure equality of opportunity for residents and other members of staff, and particularly equality of access to G&CTMO and LBC services in accordance with the Organisations equal opportunities policy. 7. I.T. (a) To be computer literate and have working knowledge of Windows XP, MS Office 2010, Outlook, Excell, and Publisher. Training will be given on Housing Management Software. All office-based staff will be expected to train on any new systems that the Organisation invest in. 8. Health & Safety (a) To comply with the Organisations equal opportunities policy, Health and Safety policy, and any other policies affecting the post-holders day-to-day work for the Organisation . (b) To carry out monthly Health & Safety fire checks of the Organisation office, maintain and update records. 9. General (a) Implement a clear desk policy, maintain and respect confidentiality of all G&CTMO and resident business. (b) To be familiar with how the Organisation operates and advise new tenants to join during tenancy sign up. (c) Ensure that office security is maintained. (d) To attend Management Board meeting when asked, to take minutes. This will require evening work instead of normal working hours. ( e ) Undertake any necessary training as required and assist in training other members of staff on matters within the remit of the post. (f) Liaise with Management Committee members when required. (g) To comply with all Organisation policies and procedures and undertake such other reasonable related duties as may from time to time be determined by the Housing Officer or Estate Manager. Person Spec: 1. Academic qualification & Experience Qualifications and/or practical Knowledge, experience and skills. a) Good level of education b) 12 months social housing management experience c) Experience of managing housing repairs. d) Competent IT skills 2. Complexity & Creativity Range of duties, how the knowledge is applied, opportunities for problem solving, suggestions. a) Ability to solve problems within area of work/knowledge b) Able to multi-task and set priorities c) Ability to assimilate and apply housing legislation/set procedures d) Organised and accurate record keeper 3. Judgement & Decision making Extent to which procedures affect advice and decisions, involvement in objective setting a) Comfortable working to agreed objectives b) Ability to make decisions within defined procedure/legislation c) Works well within quality focused environment 4. People Skills Line management responsibilities, level and type of customer contact. a) Demonstrates positive customer care skills b) Ability to communicate with variety of people at all levels c) Flexible team member 5. General a) Practical knowledge and ability to implement Health &Safety Law / policy at work. b) Understanding of Equal opportunities and ability to apply it to service delivery. TPBN1_UKTJ

FIRE SAFETY REMEDIATION OFFICER Rendall & Rittner Competitive Hybrid - Home Based ROLE OVERVIEW You will play a pivotal role in making homes safer by driving fire safety remediation across a large and varied residential portfolio. Home based, with occasional office attendance, you will coordinate investigations, scope solutions and oversee the delivery of remedial works that address building safety risks, from external wall systems to compartmentation and life safety systems. Working closely with surveyors, consultants, contractors and resident stakeholders, you will translate technical findings into clear action plans, track progress to closure and ensure full compliance with evolving legislation and internal standards. Your work will directly improve residents peace of mind and demonstrate our commitment to doing the right thing, the right way. ROLE EXPECTATIONS Most days you will review reports and evidence, prioritise risks, and convert recommendations into robust, costed remediation plans. You will coordinate multiple projects, chair progress meetings, manage stakeholder communications, and keep meticulous records to evidence compliance and support funding or recovery routes. WHAT SUCCESS LOOKS LIKE You consistently move buildings from identified risk to verified compliance, on time and within agreed budgets. You maintain a clear, auditable golden thread of information from assessment through to sign-off. Residents and client stakeholders are well-informed, reassured and engaged throughout each project. Contractors, surveyors and consultants are effectively managed with strong performance and safety outcomes. Risks are prioritised intelligently, with interim measures implemented and retired appropriately. Reports, dashboards and board updates are accurate, timely and insight-led. HOW YOU'LL SPEND MOST OF YOUR TIME Reviewing FRA actions, EWS assessments and intrusive survey findings to define remediation scopes. Developing programmes, budgets and procurement packs; appointing and onboarding delivery partners. Coordinating site investigations, enabling works and remediation, ensuring safe, compliant delivery. Managing stakeholder communications, including resident updates, FAQs and meeting forums. Maintaining comprehensive project records, trackers and evidence for sign-off and assurance. Preparing concise progress reports for clients, internal leaders and external authorities as needed. WHO THIS ROLE IS FOR You are methodical, calm under pressure and motivated by doing meaningful, safety-critical work. You communicate complex technical matters in clear, empathetic language for non-technical audiences. You balance diligence with pace, making pragmatic decisions while maintaining high standards. You build trusted relationships and hold suppliers to account with fairness and firmness. You are data- and evidence-driven, with an eye for detail and a commitment to continuous improvement. EXPERIENCE THAT HELPS Coordinating building safety or construction remediation projects within residential property. Interpreting fire risk assessments, external wall assessments and survey reports into actionable plans. Working with contractors and consultants on scoped works, procurement and site oversight. Managing resident communications on safety matters and navigating sensitive concerns. Using project and document management tools to maintain audit-ready records and reporting. WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your fire safety remediation expertise, project delivery approach, stakeholder communication and how you prioritise risk to achieve compliant outcomes We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. TPBN1_UKTJ

SENIOR PROPERTY MANAGER Rendall & Rittner £Competitive, aligned to experience and portfolio size Hybrid ROLE OVERVIEW You will take the lead on a large development in Greenwich that is set for remarkable growth, evolving from around 1000 homes to approximately 1900 over the coming years. This is a rare opportunity to shape the resident experience and operational model for a new London neighbourhood. Partnering closely with the client, contractors and on site teams. ROLE EXPECTATIONS This is a fast-paced, high-responsibility role requiring strong leadership, sound judgement and commercial awareness. You will: Take full ownership of your portfolio, ensuring consistently high service delivery Lead, support and mentor junior team members Build strong, trusted relationships with clients, residents and stakeholders Oversee budgets, forecasts and financial performance with accuracy and control Manage major works projects and Section 20 consultations end-to-end Ensure full compliance with H&S, legislation and industry best practice Proactively identify risks, resolve issues and drive improvements. WHAT SUCCESS LOOKS LIKE Youll be successful in this role if: Your portfolio is stable, compliant and performing to a high standard Clients see you as a trusted advisor and go-to expert Your team is engaged, supported and consistently delivering Financial management is accurate, transparent and well-controlled Major works and projects are delivered smoothly and professionally HOW YOULL SPEND MOST OF YOUR TIME Most weeks, youll be: Managing and overseeing a residential property portfolio Supporting and mentoring Property Managers and team members Attending client meetings, AGMs and board presentations Reviewing budgets, forecasts and financial performance Overseeing major works and contractor performance Conducting site visits and ensuring compliance standards are met Providing expert advice on leasehold legislation and best practice Youll work in a hybrid way, with a mix of home working, time in the office and site visits as required, trusted to manage your time and priorities effectively WHO THIS ROLE IS FOR This role suits someone who: Has strong experience in residential block/property management Has previously operated at Senior Property Manager level or is ready to step up Is confident leading people and influencing stakeholders Has strong financial, operational and commercial awareness Communicates clearly, professionally and with authority Takes pride in delivering a high-quality, proactive service EXPERIENCE THAT HELPS Proven experience managing residential portfolios Experience mentoring or managing team members Strong understanding of Landlord & Tenant Act and leasehold legislation Knowledge of RICS, ARMA and industry best practice Experience with Section 20 consultations and major works TPI qualification (or working towards) WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus Home-based working with portfolio travel 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UKs most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. TPBN1_UKTJ

Finlay Jude Associates are recruiting on behalf of a leading engineering and infrastructure contractor for an experienced Sub Agent to join their Construction and Project delivery teams, to be assigned to a project or section within their programme of work. The role will be site based and will be covering various sites and projects across Manchester, Derbyshire and Lancashire. The Sub Agent role will be towork with a Project Manager on a single or portfolio of projects providing support to the PMs general duties and taking the lead on project governance, supply chain relationships, takeover and client facing outputs. Supporting the development and continuous improvement of the project team and supply chain, striving to deliver enhanced health, safety, quality & environmental outcomes, customer satisfaction and commercial success. Key Responsibilities in the role of Sub Agent: Supporting the project team in ensuring that all legal and industry standards impacted by the project are achieved. With the PM ensuring that H&S management arrangements and people are in place for the duration of the project. Administration of the Project Management Plan ensuring that Quality Assurance has been accommodated for in all parts. Ensure that the MWHT Business Management System is deployed. Ensure that all staff working on the project have enough training and experience for the role they are performing. To understand all aspects of the client contract and the contracts cascaded to the project supply chain. Supporting the PM & QS in supply chain notifications of potential EWNs, CEs, CI or change in scope. Working with the PM & QS to ensure supply chain project costs do not exceed allowances. Working with the LDE, PM & QS to manage internal design costs. To become proficient in the use of clients digital platforms Ensure that project outputs are cascaded and communicated as appropriate to design and construction project team members. Manage accountability of internal and external stakeholders in relation to programme obligations. Escalate to the Project Manager or QS any key project issues and risks with mitigation plans and actions. MWHT Quality management and reporting to be in place and client KPIs to be managed. Continuous improvement against contractual key performance indicators. Take a lead role in the project governance from a client facing perspective ensuring that all contractually required documentation is progressed with the PM. Assist in the resource profiling of the project programme & project team. Supporting the Site Manager in look ahead and supply chain progress reporting. The APM represents the PM when attending Client meetings, reporting back to the PM on any issues or actions that arise. About You We're looking for someone with: Educated to HND/HNC and vocational professional/management qualifications or transferable role specific experience. Good working knowledge of all relevant H&S legislation and in particular duty holder relationships of CDM. H&S qualification SMSTS/IOSH/NEBOSH Member of relevant professional body (e.g. APM, CMI, ICE) Working towards professional recognition with a chartered body. Experience of the delivery of multi-disciplinary projects. Internal & external stakeholder management. Excellent communicator. Self-motivated, resilient, and tenacious under pressure. Leadership & management skills. Full driving licence. Desirable: Experience in water treatment plants Have good knowledge of digital delivery tools. If you are looking for a fantastic Sub Agent opportunity and want to work for a leading national contractor with opportunities to progress, then click on the 'apply now' button. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven't heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. TPBN1_UKTJ