Customer support agent jobs in United Kingdom

Travel Sales Support Executive Base Salary £30,000 + Bonuses Hybrid - Central London Our client is a fast-growing certified B corporation travel company who specialise in worldwide bespoke travel itineraries with a focus on sustainable tourism. They create unforgettable tours which are focused on personalised design, authentic experiences, and responsible travel. Due to growth, they are now seeking a Travel Sales Support Executive to join their South East team which features grand tours trips within Bhutan, Cambodia, India, Indonesia, Laos, Maldives, Nepal, Sri Lanka, Thailand and Vietnam. This is a great opportunity for a candidate who has travel sales support experience and would like to move into a tailormade travel consultant over the next 1-2 years. This is a hybrid role with the office based in South West London. Travel Sales Support Executive Responsibilities: Responding to and qualifying holiday enquiries and incoming phone calls Working with the MD on US agent sales Building relationships with new and existing Travel Agent partners Booking admin support Help the Product Team to improve the holiday 'product' Support the marketing team so they can create highly engaging content. Attend in-person sales events - in and out of office hours Travel Sales Support Executive Experience Required: Previous sales support/operations experience in the travel industry. Natural communication skills, with an ability to build relationships. Excellent telephone communication skills. A customer-focused approach. A positive and energetic outlook, willing to put yourself out of your comfort zone. Good organisational skills Good general literacy. A desire to learn and be proactive in doing so. A passion for providing something extraordinary. Travel Sales Support Executive Salary and Benefits: Base Salary £30.000 up to £3k Team Bonus + Annual Profit Share Bonus One 14 night familiarisation trip per year Annual personal flight allowance to one of our destinations 23 days holiday each full calendar year, in addition to the usual statutory holidays. A day off for your birthday Pension Contribution of 3% Employee Assistance platform with access to free GP and counselling services, an optional To apply for this Travel Sales Support Executive role, please email your CV and a member of the team will be in contact to discuss the your application.

Luxury Travel Agent This independent travel company are recruiting for an experienced Luxury Travel Agent, to provide expert advice and create memorable journeys for their clients. Salary circa £26,500K with an excellent commission structure Based in their offices in South West London. Luxury Travel Agent Role and Responsibilities · Identify sales opportunities and convert new and repeat enquiries · Cerate bespoke itineraries · Provide pre and post travel support · Build long term client relationships to encourage repeat business and referrals Luxury Travel Agent Skills and Experience required · Strong sales and negotiation skills · Proven experience in worldwide travel sales · Excellent communication and customer service skills · Experience using Galileo GDS preferred Luxury Travel Agent Key Benefits · Excellent commission scheme · Opportunities for career growth and development · Work with a supportive team

Kickstart your career with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming sector in Malta! This is an exciting opportunity for those who wish to merge their Finnish language skills with their passion for customer service, all while enjoying the beautiful surround

Mercier Consultancy MD is thrilled to announce an opening for a Danish Speaking Customer Experience Agent, offering the flexibility to work remotely from Greece! We are looking for dedicated individuals who are passionate about customer service and eager to provide exceptional support to our Danish-

Mercier Consultancy MD is on the lookout for a Dutch Speaking Customer Experience Agent to join our vibrant team in Sofia! We are looking for customer-focused individuals who are eager to provide outstanding support and build relationships with our Dutch-speaking clients.

Hey! Shun here, I’m the CEO and co-founder of Anima. We’re building an active learning OS for all of healthcare and life sciences towards maximising human wellbeing globally. My entire life, I’ve been pulling on a thread that’s affected all of us in some way. Millions die every year because their medical problems aren’t treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times. I trained as a doctor and quit out of frustration at seeing countless cases of people dying because they got misdiagnosed or didn’t get the right care plan. In one devastating incident, the healthcare system had simply forgotten to follow up about abnormal test results. Pulling the thread led me to the health spending team at HM Treasury, responsible for deploying 100s billions into the NHS - there, I worked on workforce and system reform policy with No.10 and NHS England (most notably on forming statutory ‘integrated care systems’, which was signed into law as part of the Health and Social Care Act). Seeing the problem space at all abstraction levels convinced me that the only way to fix healthcare was to build a ‘Care Enablement’ platform that can automate and abstract away work at the clinic, and 10x doctors. Doing so would also be the path to a superhuman personalised medicine agent that could go well beyond humans, crunching tens of thousands of low level features at genome and transcriptome level. At Anima, you’ll help us extend the 3 existing product lines we have, that millions of patients use, and build out new ones at the very cutting edge of healthcare reinforcement learning and agentic AI. Your work will save countless lives. I won’t write too much here, because I think the metrics speak for themselves and if we get further along the process, we can always discuss it more. Users love our product. The biggest testament to this is that most of our growth comes from virality and referrals. As one of the standout companies in YC’s W21 batch, we raised $2.5M before Demo Day in just 4 days, led by Hummingbird. In early 2024, we closed an oversubscribed Series A round of $12M, led by Molten Ventures. We’ve been turning down pre-emptive offers of more capital since 2024. Anima clinics look after 3 million lives, and every day around 20,000 people get care through Anima, growing fast. Since the beginning, we’ve cultivated a unique hacker culture at Anima with a flat hierarchy. If you look at some of our LinkedIn profiles, you’ll note that the title is often ‘Product at Anima’, which is a more accurate description of what your role will be - it’s much broader than the typical SWE role. We predict that small, killer T-shaped teams will win out over large mediocre ones in the era of agentic AI. We've been purposefully building a 'knights of the round table' where each person has an incredible amount of ownership, autonomy and human impact on saving lives - zero line managers, PMs or EMs, but an intensive focus on coaching and teaching. [In case you’ve seen the show, the best analogy is Firefly and the crew from it. Greatest show ever imo.] It started with me. I self taught and wrote a lot of the Anima 1.0 code, and Anima’s active learning patent. I run most of the hiring tech chats to this day. I first and foremost see myself as an IC and builder, and still build stuff in my spare time. More than 80% of our product team are VPs, ex-technical founders and former CTOs (we do not have titles internally). We also have domain experts, including full-stack clinical engineers: ex-MDs who left established medical careers to join Anima because they recognised the much higher leverage they’d have here. Almost everyone in Anima is at least somewhat technical and very UX focused. This makes for a truly flat hierarchy. Internally, people have described it as a hive mind - there is little semantic error because we all deeply understand the problem, engineering, grading for potential features, and trade-offs. With the outlier product talent density at Anima, there's a heavy focus on coaching and teaching, with no need for line management. We've been able to make huge strides in the NHS because we all deeply understand the problem, grading tasks based on our engineering expertise, and real life clinical trade-offs. This deep domain knowledge is ultimately how we integrated with the major electronic health records (EMIS and SystmOne) in just 4 months, and grew from $150k to $7m in 20 months and 3 product lines. We're relentlessly resourceful. In 14 months, we built an extremely loved enterprise app that users have said 'seems too good to be true'. Anima can take an information complete medical history as good or better than a typical human doctor, and increasingly automates front and back office in a way that would’ve seemed like science fiction a few years ago - for example, Annie (our AI) now deals with a large percentage of documents completely autonomously without a human in the loop. Anima is a safe haven for free thinkers and we've been careful to build a culture where everyone feels comfortable being their complete unfiltered self, sharing their honest thoughts, feelings without ever needing to self-censor. Joining Anima means joining a crew with exceptional talent density, and your crewmates will never let you down. We hire talented people who think from first principles and have high growth potential - great decision makers who deserve to have complete autonomy and are forces of nature when empowered with it. Decisions are never made in isolation by the founders. All information is transparently available to the whole team on our Notion - every meeting, decision, success, failure. We have a live Retool dashboard which shows live MRR, linked to Stripe invoices. We are deeply collaborative, and through mutual and self-challenge, we converge towards the optimum, and decisively execute. We are united by child-like intellectual curiosity and experiment and wander freely when the right path isn’t clear. We believe all future managers should be formidable individual contributors & domain experts. We hire candidates from all over the world. We offer flexibility over work schedule and location. We have a good time! We get the whole team together at least twice a year for team retreats, with the last ones in Brittany (France), La Paz (Mexico), Tuscany (Italy), Dominican Republic! Hi - My name is Shun, a medical doctor and CEO of Anima. Thanks for checking out our job ad! We’re tackling a problem that has affected everyone in some way: Globally, millions die every year because their medical problems aren’t treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times. We’ve built ambitious software to automate the entire healthcare workflow - from history taking consultations, to report abstraction, to recommending & saving a coded action plan for the patient, ready for a human doctor to greenlight. By doing this, we get patients optimal care within 24 hours and 10x the clinical workflow in the process. It's a win-win for patients and healthcare professionals. We are pretty unique among health techs: we have both medical and engineering domain expertise - there are 4 doctors working full time at Anima, as well as 'pure' software engineers. I wrote the first backend in Node. As a doctor and former HM Treasury health policy advisor managing £4bn budgets in UK health spending, I have full stack domain knowledge and personal experience of the problem we’re solving. Like me, the whole Anima team have personal experience of the problem we're solving: we're building what we wished we had as doctors. Please note that as this role may involve site work and on-site support for our users, we can only consider your application if you are based in the UK. You will not be able to complete our screening task if you are not based in the UK, so please bear this in mind when submitting your application. We hope to welcome you to the team soon! Join Anima, and you'll use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe. Since launching in the UK, we're now used in by GP practices, primary care networks and federations across the country who collectively provide care for over 2 million patients. Our current distribution team have said that one of the biggest perks of working at Anima is seeing the delight and disbelief on people’s faces when we show them our demo, something that is truly a 10x generational leap. Here’s what some of our users have been saying: *“I sent a plan to the patient and it’s incredible, within a few minutes they’re coming back to me saying that they can make the appointment!” "I would call that next generation, I think you have that badge" ”Sometimes you need to stop driving a Fiesta and buy a Mercedes"* Lots of us went into medicine because we wanted to maximise our positive impact. At Anima, we understand that distribution is the other half of a legendary product. Here are incredible things we’ve built as a result of our fullstack sales team: A Clinical Director at one of our practices wanted to streamline multiple access channels and make access equitable and fair. After some great discovery and deep listening, the AM together with the customer suggested we build something called ‘proxy requests’, which would allow the reception team at a clinic to complete Anima requests on behalf of a patient who was on a landline call - this made it possible to give someone with no internet or mobile phone the same access to care. This is now one of our most popular features that has led to viral referrals and fanatical users. One of our fullstack account manager, realised that adding a configurable feature that allows patients to self-book appointments directly into the electronic health record calendar would be critical to closing large enterprise accounts. By deeply understanding the pain points and anxieties underlying the feature, Anima built the feature in 9 days, to the great excitement of users at demo calls and $1m+ ACV meetings. Off the back of fanatical referrals from our existing users, the team was invited to present to NHS England at national and regional level, and we’ve been helping to shape the future of the primary care market through an upcoming $1bn+ procurement framework. Hungry and wants their shot to change the world - a force of nature when empowered with the tools, resources and development to do it. Exceptional communicator, able to distill complex information into clear and concise bullets without jargon. An excellent conduit between users and the rest of the company. Able to execute a high sigma discovery process and in combination with incisive people intuition, elucidate deep pain points and opportunities to excite within minutes of the first call. Has incredibly high standards for themselves and an unshakeable growth mindset: able to challenge themselves and those around them to push to do things better. Exceptionally organised: able to build & maintain multiple relationships across a diverse range of organisations, and consistently execute on plans to onboard and retain users. Reliably follows up on 100% of qualified leads at optimal intervals. A gifted relationship builder, able to quickly build rapport and emotional anchors with almost anyone and any persona. Pragmatic rather than dogmatic in decision making: able to weigh real world data appropriately, changing course when necessary towards optimal outcomes for patients and clinicians. Keen to understand the big picture & entire context of the company and vertical; impatient to grow towards a senior executive role. Seeks to maximise combined team productivity, communicating the right things at the right time through the right channels. Intellectually curious and loves learning - able to tackle entirely novel challenges that lack prior precedent through first principles thinking, creatively using the right pragmatic approach, with an understanding of alternatives and trade offs. It's helpful to have B2B/SaaS experience, generating leads of $30-50k+ ACV, but not mandatory - we will make exceptions if you’re a high performing BDR. You need to have demonstrated a high growth mindset and potential for rapid skill development through past projects. For this role, you will need to be based in the UK. We're live with GP teams across the country, being used by teams across the NHS. Over the rest of 2024, we're continuing to onboard teams that want to build the future of healthcare, and will be working with the NHS to deploy Anima at regional & national level. We’ll also be identifying international partners to power Anima’s next stage of growth. We’re looking to add talented account executives who understand the urgency and importance of what we’re doing for society and are hungry to make impact. Our VP Sales has a 90%+ e2e close rate, and the distro org averages about 80%. Our CAC payback, gross margin, retention are all world class and you'll be joining an exceptional team with top metrics for SaaS, despite being in a traditionally slower vertical. First month - some examples of what to expect: Participate in user discovery & demo calls to develop a deep understanding of their fundamental motivations and needs/pain points, translating these insights into optimal feature roadmaps. Source leads and execute campaigns. Get as much exposure as possible to developing the full lifecycle of an opportunity from lead through to closure. Join the team at events & conferences, speaking to potential users, conducting demos and converting leads. Next 6 months - some examples of what to expect: Build domain expertise to scale our prospecting, identifying the teams in the most pain who are likely to become fanatical users of Anima. Become the central point of contact for assigned GP practices and PCNs. Your job is to maximise discounted fanaticism, doing whatever is necessary to help practices start - and continue - using Anima. Work with customer success colleagues to maximise virality and fanaticism across your accounts, doing whatever is needed to ensure every account leads to the maximum number of fanatical referrals. 6+ months - some examples of what to expect: Potential to transition into a Strategic Enterprise AE, with managerial responsibility for junior AEs joining the team. Take on account management responsibility for larger accounts e.g. GP federations and ICSs (covering 1m+ patients). Work with the team to scale our sales & marketing, including working with NHS leaders to identify and secure regional & national-level procurement opportunities, including those beyond primary care.

The RoleAs a Simulation Software Engineer , you will own substantial parts of the simulation capability that makes continent-scale defence training feel like the real world.Your work will ship into customer exercises, live demonstrators and integration hackathons, where the loop between building something and watching users bend it to a real problem is measured in weeks, not quarters.You'll work across a C++ simulation engine , a custom distribution framework, and a TypeScript/React front-end used by Simulation Operators, inside a cross-functional team of Software, QA and DevOps Engineers led by an Engineering Manager.The team is made up of experienced simulation engineers looking for a peer who can bring energy, technical leadership and a product engineering mindset. If you enjoy moving between specialisms, raising the bar for the people around you, and shipping real things for users who depend on them, this is a role where your voice will carry real weight.Key ResponsibilitiesDesign and implement behaviour and decision-making logic for simulated entities - pedestrians, vehicles, shipping and aircraft - in a C++ simulation engine.Integrate third-party simulation libraries and algorithms, maintaining enough technical intuition for their internals to combine them into a coherent system.Shape how simulation state and behaviour are partitioned across a distribution framework, designing for IPC, bandwidth and fidelity trade-offs up front rather than retrofitting them.Contribute across the web/simulation boundary, extending REST services and the TypeScript/React front-end where features reach into them.Write design documentation and run design reviews within your area, helping the team converge on technical direction quickly.Review peers' designs and code with care, and collaborate with Product and defence stakeholders to turn customer problems into feature shapes.Mentor teammates through pairing, code review and knowledge sharing - raising the team's capability in simulation craft, product engineering practice and defence domain understanding.Deploy and support simulation capability on-site at customer exercises, integration hackathons and industry events - working issues live alongside users and folding what you learn back into the product.Skills, Knowledge and Experience4+ years of software engineering experience.Experience working on behavioural or agent-based simulation of people, crowds or vehicles, such as game AI, VFX crowd simulation, industrial human behaviour simulation or defence CGF.Strong C++ experience for performance-sensitive, real-time systems.Working knowledge of spatial data structures, path planning, decision modelling and physical modelling of vehicle movement.Ability to reason about distributed simulation design - IPC, bandwidth and how to split a simulation domain across processes without breaking its behaviour.Ability to move comfortably between languages and layers of the stack.A communicative, proactive style - visible in discussions, willing to challenge and be challenged, and able to draw contributions out of teammates.A product engineering mindset: energised by understanding customer problems and shipping things that create real value.Comfortable multiplying yourself with AI-assisted development workflows.Able to obtain and maintain UK Security Vetted status to at least SC level .Prepared to attend an office in London at least once a week .What Will Help You Stand OutHands-on experience exposing LLM-enabled product features, such as natural language interfaces, content generation or agent behaviour driven by language models.Rust experience, particularly for distributed or systems-level work.Knowledge of geospatial concepts and experience processing map data into representations suitable for simulation.Familiarity with the defence sector, military modelling and simulation, or wargaming.Exposure to Kubernetes for compute cluster orchestration.Prior experience as a tech lead or similar, with an interest in that pathway as the team grows.Interest in travelling to customer sites, hackathons and industry events.TPBN1_UKTJ

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's 'World's best companies 2024' ranking.Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.Your RoleAs Continuous Improvement Lead, you'll be responsible for leading and coaching theorganisation in driving an effective improvement journey. You'll actively lead teams and engagebusiness leaders to analyse performance, determine processes and tools, and drive theprojects and governance to implement tangible improvements.You'll become a change agent with the courage to champion improvement within the businesswith the ability to motivate others to achieve results.Key responsibilities:Continuous Improvement (CI): Lead project teams to deliver business improvements through the deployment of tool Work with business leaders to undertake continual analysis of our operations, to exposeopportunities for change & improvement Drive continuous improvement within the business and identify opportunities for improvementincluding deployment of Balanced scorecard, One Safran, Customer Improvement projects,Lean Journey & QRQC Analyse and monitor financial and customer benefits throughout the life of improvementprojectsProblem Solving Capability: Work with the Director of CI to determine the tools required & scope of CI Training across thebusiness Create, organise and deliver training to the targeted scope Coach Project Sponsors and Leaders to enable the delivery of successful projectimplementationDrive Plant / Business Unit Improvement Workstreams: Lead teams in analysing data and determining the key activities that will reduce the defectsor increase flow Use of Value-Stream Mapping to determine production bottle necks and leading the team toaddress the issues found Communicate the progress to both internal and external customers and influence theleadership team to ensure support to drive workstreams to closure Accountable for governance of improvement projects and activities.What You'll Bring:As Continuous Improvement Lead, you'll bring a wide range knowledge and experience ofproblem solving, including: Six-sigma methodologies lean manufacturing and continuous improvement tools A Black Belt qualification is essential with proven leadership in driving improvement projectsacross a business Able to act as a change agent with the courage to champion improvement within the businesswith the ability to motivate others to achieve results. Demonstrable CI project delivery experience within a production/manufacturing environmentAt Safran, we understand that diversity and inclusion make teams stronger and more effective,and as an organisation, we are committed to fair and equitable employment practices foreveryone.We also know that some candidates may be put off applying for jobs where they don't meet100% of the criteria outlined in the advert, however, we encourage anybody to apply if you candemonstrate a variety of skills and experience relevant to the requirements of this role.Please let us know if you would like to discuss any reasonable adjustments to the applicationor hiring process that may better facilitate your participation.TPBN1_UKTJ

Company description Latham & Watkins is one of the worlds leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.Job description About the Role The Workplace Experience (WE) 24/7 Agent is an integral part of Lathams Workplace Experience team. This role will be responsible for supporting customers in a virtual fast-paced setting via telephone, email, and chat four days per week while working alongside the local London Workplace experience team in-person one day per week allowing for flexibility as business needs may change week to week. The onsite role will consist of reception desk support, conference room setup, and visitor support. This role will be located in our London office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The shift for this role will be Monday - Friday 8:30am - 4:30pm.Other key responsibilities include:Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of serviceProviding high touch customer service to all visitors and guestsContributing to a team environment that ensures all WE Agents are equally taking ownership of department tasks and responsibilitiesEnsuring cross-departmental collaboration to guide an inquiry to the appropriate resourceActing as the liaison for the WE staff in the local offices to facilitate all types of requests and providing information to allow for a seamless experience for the customerRequired profile Wed love to hear from you if you:Demonstrate excellent communication skills both written and verbalPossess exceptional customer service skills with the intention to go above and beyond for every requestDisplay the ability to assess situations and take action without the direction of othersAnd have:A high school diploma or an equivalentFluency in English and proficiency in either German, French, Spanish and/or Italian is advantageous but not requiredPrior workplace experience; experience as a receptionist or in technology, hospitality, or inbound customer service call center, preferablyAdministrative experience and familiarity with professional services organizations, preferablyWhat we offer Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:Health insurance as well as group income protection and life assuranceA pension planWellness programsEmployee discountsAnd more!Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.TPBN1_UKTJ

DATA PROTECTION MANAGERRendall & Rittner Competitive Home BasedROLE OVERVIEWYou will be the trusted expert who safeguards the personal data that underpins how we manage homes, support residents and partner with clients and suppliers. In this key property management role, you will shape and lead our UK GDPR and Data Protection Act practices, ensuring they are practical, proportionate and embedded across head office and site-based teams.Working collaboratively across the business and within the Odevo Group, you will turn regulation into clear, workable standards. You will coach colleagues, streamline processes and provide confident, timely advice so that privacy by design becomes part of how we deliver outstanding service every day.ROLE EXPECTATIONSMost days you will be advising teams on data protection queries, managing DSARs and other rights requests, and guiding projects through DPIAs and risk assessments. You will maintain our core privacy records, lead incident response and supplier due diligence, and keep policies and training current. You will track and report meaningful compliance metrics to leadership and continuously improve how we do things.WHAT SUCCESS LOOKS LIKEColleagues seek your guidance early and projects consistently embed privacy by design without slowing delivery.DSARs and rights requests are handled within SLAs with clear communication and minimal escalation.Potential incidents are swiftly triaged, contained and documented, with lessons learned that reduce recurrence.Accurate, up-to-date ROPA, retention schedules and policies stand up to internal audits and client reviews.Supplier data processing risks are understood and controlled through robust DPAs and ongoing monitoring.Clear dashboards show risk, activity and improvements, enabling informed decisions at pace.HOW YOU'LL SPEND MOST OF YOUR TIMEProviding day to day advice on UK GDPR, DPA 2018 and PECR to property managers, site teams and head office functions.Managing DSARs and other individual rights requests end to end, including verification, retrieval, redaction and response.Leading privacy impact assessments (DPIAs/LIAs) for new systems, processes and services, and tracking mitigations.Coordinating and documenting privacy incidents and breaches, from triage through remediation and reporting.Maintaining our ROPA, data maps, retention schedules and privacy notices so they remain accurate and accessible.Reviewing supplier due diligence and data processing agreements, and delivering engaging training and comms.WHO THIS ROLE IS FORYou balance regulatory know how with a pragmatic, service led approach that works in a fast moving, people-focused business.You are detail-obsessed yet calm under pressure, with strong judgement and a clear sense of prioritisation.You communicate complex topics simply, influence at all levels and build trusted relationships quickly.You take ownership, spot patterns, and turn feedback and incidents into sustainable process improvements.You are comfortable being home based with occasional travel for key meetings, training or site visits.EXPERIENCE THAT HELPSHands-on experience running DSARs and rights requests, DPIAs and incident response in a multi-site or service environment.Building and maintaining privacy inventories, retention schedules and practical policies that teams actually use.Reviewing vendor risks and negotiating data processing clauses with procurement, legal and suppliers.Designing and delivering engaging privacy training and playbooks tailored to varied, non-technical audiences.Familiarity with privacy tooling (e.g., DSAR workflows, data mapping, redaction) and common business systems like CRM/HRIS.WHAT WE OFFERCompetitive salary, aligned to experienceDiscretionary bonus25 days holiday plus bank holidaysPrivate medical insurance, life assurance and enhanced family leaveFully funded training and professional developmentPaid sabbaticals as a loyalty rewardPension scheme and employee assistance programmeDiscounts across travel, retail, fitness and entertainmentABOUT RENDALL & RITTNERRendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.HOW WE HIREInitial conversation with our talent teamInterview focused on your data protection expertise, risk-based decision-making and how you build pragmatic, business-friendly compliance in a service-led environmentWe aim to complete the process within two to three weeks and communicate clearly throughout.INTERESTED?Apply with your CV.All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.Appointment is subject to a valid DBS check.TPBN1_UKTJ

Job Opportunity: Danish-Speaking Customer Support & Content Moderation Roles Work from Home (Portugal, Greece, or Bulgaria).We are currently hiring Danish-speaking professionals for fully remote positions based in Portugal, Greece, or Bulgaria.This is a great chance to begin or advance your internat

Familiarity with CRM systems and customer support tools is advantageous. Embark on an exciting career path with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming industry, located in breathtaking Malta! This is a fantastic opportunity to leverage your language profi

Mercier Consultancy MD is excited to announce an opportunity for an Irish Speaking Customer Service Agent to join our team, with the added benefit of working in beautiful Bulgaria and receiving paid relocation support.

StackOne is the universal integration layer for modern SaaS products. We’ve raised $24m in 2 years, and we’re backed by top tier investors like Google Ventures and Workday Ventures. Our unified API platform lets vendors ship hundreds of native, white label integrations in days, not months, by abstracting away dozens of disparate third party APIs into a single, normalized interface. On top of those APIs, we provide AI Agent Actions so customers can build agentic workflows without wrangling OpenAPI specs. StackOne sits behind the scenes as an embedded iPaaS: SOC 2 compliant, multi-tenant, and invisible to end users powering integrations for future-of-work SaaS categories such as HR, Compliance, and AI Agents. Our customers are established B2B SaaS companies that: Sell to mid market and enterprise buyers Are building AI Agents in the near future Need deep, native integrations to win competitive deals and power their product Value time to integration over building connectors in house We typically close OEM and embedded licensing deals, multi-year (1 to 3 year) contracts, five to seven figure TCV, with a strong land and expand model. Key buyer personas are the CPO and CTO. We are seeking a Solutions engineer to join our team and help create a world-class unified API experience for our customers. The ideal candidate will have had experience in a customer facing role & in developing integrations with various tools via APIs and a keen interest in exploring new technologies and platforms. As an Solutions Engineer at StackOne, you will play a crucial role in driving the expansion of our platform's capabilities. You will work to understand our customer’s unique needs and collaborate with the rest of the engineering team to add support for new integrations within the StackOne unified API. This is an opportunity to be at the forefront of innovation, enabling seamless connections between the diverse range of tools and services that power today's SaaS ecosystem. Help scope & gather requirements to understand customers’ integration needs Collaborate with the engineering team to design and develop new integrations and capabilities for the StackOne unified API Research and explore various tools and platforms to identify opportunities for expanding StackOne's integration capabilities Continuously improve the performance, reliability, and scalability of existing integrations Provide technical support and guidance to customers during the on-boarding process and beyond, ensuring a smooth and positive experience Contribute to the development of integration-related documentation, guidelines, and best practices Stay up-to-date with industry trends and emerging technologies in the API and integration space 2+ years of experience using Javascript or Typescript 2+ years experience in a solutions engineer, technical account manager or similar client-facing technical role Experience interacting with APIs Solid communication and collaboration skills Strong problem-solving and analytical skills As one of the key hire in the company, you will have a lot of freedom and agency to choose and work with the technology you love. Our current tech stack includes: Infra & monitoring: AWS (ECS, Postgres), Datadog, Sentry… Programming Languages & Frameworks: Typescript (Node.js) Other day-to-day Tools: Postman, Notion, Slack, Jira, GitHub, Readme, Intercom and more Our integration platform is unique for SaaS because: It’s the easiest and fastest. To add dozens of integrations, you only need to integrate once with our unified API and we take care of the rest. This is way faster, cheaper, and more reliable than building every integration to each tool one at a time (it can take weeks/months per integration). We enrich and standardize APIs: Don’t worry about the headache of figuring out how every tool’s API works. We add features that don’t exist out of the box (like using filters in your query or triggering a webhook when data changes) and make all APIs behave in the same consistent way. It’s easier and better to go through StackOne than to connect to the tools directly. It's the only one that never stores personal data: We are SOC2 certified, have data residency options for GDPR compliance, and more features to protect your customers’ data, plus we never store any of our customer’s data. Join one of Europe’s fastest-growing startups Work with a veteran team of ex-employees of Google, Microsoft, Oracle, Coinbase, JP Morgan and more Participation in the company’s employee share options plan 25 days holiday + 1 additional day holiday per year of tenure Flexible work setup - we're hybrid-friendly £1,000 for your home office set up + £500/year top-up Cycle2Work and Electric Cars scheme Private health insurance (including dental & optical) Health, fitness and gift card discounts Annual team offsite to sunny spots (last ones were in Spain and Portugal ☀️) Ready to help us change the game for SaaS integrations? Get in touch and let's chat! We believe diversity drives innovation. We encourage individuals from all backgrounds to apply. As an equal-opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Customer Experience Cloud & AI SME Location: Remote / UAE / Portugal Company: Kompetenza Department: AI & Service Cloud Development Reports To: director R&D About Kompetenza Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services. Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement. Role Overview We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems. This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions, AI-powered agents, and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption. Key Responsibilities 1. Develop & Optimize Self-Service Customer Portals • Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud., • Implement self-service automation and AI-driven workflows to improve customer interactions., • Ensure portals are intuitive, scalable, and personalized with guided service journeys., • Integrate Einstein AI and automation tools for proactive customer support and case resolution. 1. AI-Powered Virtual Agents & Automation • Develop and optimize AI-driven virtual agents within Salesforce and external platforms., • Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support., • Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms., • Ensure AI agents learn from interactions to continuously improve customer responses. 1. Cross-Platform AI Automation & Integration • Work with Salesforce Flow, Omni-Channel Routing, and Process Automation to optimize service operations., • Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs., • Implement AI-powered predictive analytics to personalize customer experiences. 1. Customer Engagement & AI Mentorship • Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey., • Work directly with customers to understand their challenges and tailor AI/self-service solutions., • Provide training and mentorship to businesses on how to adopt and maximize AI-driven self-service portals., • Gather feedback from end-users to enhance AI models, workflows, and self-service functionalities. 1. Data Intelligence & AI Performance Optimization • Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements., • Continuously monitor AI agent performance and customer engagement metrics to optimize processes., • Ensure compliance with data security, privacy, and ethical AI practices. 1. AI & Innovation Strategy • Stay ahead of emerging AI and Experience Cloud trends, ensuring cutting-edge solutions., • Work with internal teams to align AI automation with business and customer service objectives., • Evaluate and integrate new AI and automation tools to enhance customer experience. Key Requirements Technical Skills • 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise)., • Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows., • Experience with Salesforce Flow, Omni-Channel Routing, and case automation., • Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce., • Knowledge of API integrations, RPA, and machine learning-driven automation. Soft Skills & Experience • Passionate about customer experience, AI, and digital transformation., • Comfortable working directly with clients, understanding their self-service & AI needs., • Strong problem-solving and analytical skills to build impactful automation solutions., • Excellent communication & presentation skills, able to mentor and train customers., • Ability to learn quickly and stay updated on the latest AI and self-service technologies. Why Join Kompetenza R&D Work on cutting-edge AI & self-service portal Why Join Kompetenza? ✅ Build a lead generation machine from the ground up – an exciting opportunity to create a scalable system. ✅ Work with cutting-edge AI and automation tools to optimize sales outreach. ✅ High earning potential – competitive salary with performance-based commission. ✅ Remote work flexibility with a global team.

Join Mercier Consultancy MD as a Swedish Speaking Customer Experience Agent and take advantage of the opportunity to work remotely from Greece! We are looking for energetic individuals who are passionate about customer service and eager to provide excellent support to our Swedish-speaking clients.

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. We're hiring our first Sales Enablement - Expansion to build the foundation of how ElevenLabs enables its global Customer Success and AE teams to drive adoption, expansion, and retention. This is a 0-to-1 builder role. You will define the strategy, build the infrastructure, and execute hands-on as we scale. What sets this role apart: we're looking for someone with a technical foundation and deep understanding of the post-sale motion. You've been in the room for complex customer implementations, usage reviews, and renewal negotiations. You understand what it takes for a CSM to drive product adoption and for an AE to identify and close expansion opportunities — because you've been that person. This role sits within Sales Enablement and reports to the Sales Enablement Lead, International. You will work in close partnership with: Customer Success leads, North America and International (owning customer outcomes, adoption, and retention) Sales leadership (owning expansion pipeline and commercial strategy) Product and Product Marketing (owning roadmap, messaging, and use case development) You will support a global team of CSMs and AEs across North America, EMEA, LATAM, and APAC. While CS and expansion enablement is your primary focus, you'll also support Sales Enablement across SDR and new business motions as needs arise. This is a full-stack enablement role on a lean team — you'll build content, deliver training, design e-learning, and flex across audiences as the business requires. Design and own ElevenLabs' global CS and expansion enablement strategy across onboarding, skill-building, and ongoing mastery Define what "Expansion Ready" and "Retention Ready" mean at ElevenLabs and build the paths to get CSMs and AEs there Establish scalable frameworks that support both the CSM motion (adoption, health, renewal) and the AE expansion motion (cross-sell, upsell) Create structured onboarding journeys for new CSMs covering product mastery, customer lifecycle management, health scoring, and renewal execution Design and deliver adoption playbooks that help CSMs drive usage, engagement, and value realization across customer segments Build churn prevention frameworks including early warning indicators, save plays, and escalation paths Enable CSMs to conduct effective business reviews, usage analyses, and value documentation Develop technical fluency programs so CSMs can confidently discuss APIs, agent configurations, integrations, and implementation best practices Create cross-sell and upsell playbooks for AEs covering expansion discovery, multi-product positioning, and deal execution Design enablement for identifying expansion signals — usage patterns, new use cases, stakeholder mapping, and whitespace analysis Enable AEs to articulate the full ElevenLabs platform story (Creative, Agents, and API) to drive multi-product adoption Develop competitive positioning for expansion conversations Partner with Customer Success leads to identify adoption gaps and build targeted enablement interventions Create customer-facing resources (guides, videos, best practices) that CSMs can use to drive self-serve adoption Build "Time to Value" programs that help customers realize ROI faster Develop renewal execution playbooks covering timeline management, stakeholder alignment, and negotiation frameworks Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content Collaborate with Product Marketing, Sales, and Product to translate product releases into CS and expansion-ready materials Develop role-play scenarios, call libraries, and coaching frameworks for managers Use ElevenLabs' voice and agent technology to create localized, voice-enabled training content Build AI-powered coaching tools and practice environments for CSMs and AEs Facilitate live virtual trainings, workshops, and certifications across regions and time zones Design async learning paths that scale globally Run regular enablement office hours and deal/account clinics Define and track enablement KPIs such as time to first value, net revenue retention, gross retention, expansion pipeline, CSM ramp time, and adoption metrics Partner with Customer Success and Sales leadership to connect enablement efforts to business outcomes Use data and feedback to continuously iterate on programs Document best practices, establish operating rhythms, and influence how CS and expansion enablement evolves as the customer base and sales org scale Measurable improvement in net revenue retention attributable to enablement initiatives Measurable reduction in churn rate CSM ramp time reduced to under 60 days to full productivity Expansion pipeline directly supported by enablement programs CS and expansion playbook library launched covering adoption, cross-sell, upsell, and renewal "Time to Value" framework adopted across the CS org Adoption enablement resources driving measurable increase in product usage metrics 4–7+ years of experience in customer success, sales enablement, solutions consulting, or GTM enablement in a SaaS or platform company At least 2 years in a customer-facing role (CSM, AM, Solutions, or similar) with direct experience driving adoption, retention, and/or expansion Technical fluency — you can navigate API documentation, understand integration architectures, and credibly discuss technical implementations Proven experience building enablement programs from scratch in fast-moving environments Full-stack enablement skills: live facilitation, content creation, e-learning development, and presentation design Strong understanding of B2B SaaS customer lifecycle, health scoring, and retention metrics Deep familiarity with expansion motions — cross-sell, upsell, and multi-product positioning Experience designing both live and self-serve training, including certification programs Confident facilitator and presenter for global audiences Strong stakeholder management skills across Customer Success, Sales, Product, and Marketing teams Analytical mindset with experience defining and tracking enablement effectiveness Comfortable operating across global time zones and cultures Fluency in English; additional languages are a plus Additional: Experience at a high-growth AI/ML, developer tools, or API-first company Background in voice AI, conversational AI, or contact center technology Experience with customer health scoring platforms (Gainsight, ChurnZero, Totango, etc.) Familiarity with usage-based pricing models and consumption-driven expansion Experience enabling both CSM and AE roles within the same organization Remote-first, globally distributed role. We have a strong preference for candidates based in Europe or the UK, to enable close collaboration with the Sales Enablement Lead, International, Customer Success leads, and London HQ. Exceptional candidates outside Europe will be considered if they can operate effectively across European and US time zones. The playbooks and programs you build will define how ElevenLabs retains and expands its customer base — directly impacting net revenue retention, customer outcomes, and the long-term health of our business. If you're excited to build from zero, operate at high velocity, and shape a foundational function, we'd love to hear from you.

Job Opportunity: German-Speaking Customer Support & Content Moderation Roles Work from Home (Portugal, Greece, or Bulgaria). We are currently hiring German-speaking professionals for fully remote positions based in Portugal, Greece, or Bulgaria. Permanent, full-time remote contract.

We have a fantastic new job opportunity for a Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail. Working as the Customer Service Adviser / Sales

Senior GCP Platform Engineer / Architect (Freelance/Contract) - Agentic ERP Platform - Fully Remote - Anywhere Location: Remote / Anywhere Contract Type: Freelance / Independent Contractor Commitment: Flexible, part-time (0-25 hours per week dependant on customer demand) Position Summary We are actively seeking a Senior GCP Platform Engineer / Architect - Agentic ERP Platform This is a remote, part-time contract opportunity supporting the delivery of next-generation Agentic ERP capabilities on Google Cloud. Work is provided on an as-needed basis, depending on customer demand and project requirements. Reporting to the VP of Platform Engineering, you will design and build the Google Cloud platform that enables AI agents to securely interact with enterprise ERP systems. This role combines deep GCP expertise with modern AI platform e ngineering, enterprise integration and cloud architecture. Essential Responsibilities GCP AI & Platform Engineering: • Design and implement production AI agents using Vertex AI Agent Builder., • Build retrieval, vector search and knowledge architectures using Vertex AI, BigQuery and Cloud SQL/AlloyDB., • Integrate Gemini and Model Garden models into scalable, model-agnostic solutions., • Implement guardrails using Vertex AI Safety Filters and Model Armor., • Evaluate and adopt new Vertex AI capabilities. Cloud Architecture: • Design solutions using Cloud Run, GKE, Cloud Functions and Workflows., • Build event-driven architectures with Pub/Sub, Eventarc and Cloud Tasks., • Design secure networking using VPC, Private Service Connect and Cloud Interconnect., • Develop API architectures using Apigee and API Gateway., • Build customer-isolated, multi-project Google Cloud environments. Infrastructure & Delivery: • Deliver Infrastructure as Code using Terraform and Config Connector., • Design IAM, Workload Identity Federation and Cloud KMS strategies., • Build CI/CD pipelines and deployment automation., • Create reusable Terraform modules and reference architectures., • Support customer deployments and technical architecture reviews. Required Experience: • 8+ years of hands-on Google Cloud engineering experience., • 3+ years in a Senior Engineer or Architect role., • Production experience with Vertex AI, Agent Builder or similar AI platforms., • Experience integrating cloud platforms with enterprise applications or ERP systems., • Strong experience designing secure, multi-project Google Cloud environments., • Strong Python development skills. Required Technical Skills: • Google Cloud: Cloud Run, GKE, Cloud Functions, Compute Engine., • Vertex AI, Model Garden and Agent Builder., • Terraform and Infrastructure as Code., • Kubernetes and container platforms., • IAM, Cloud KMS and Workload Identity Federation., • VPC, Private Service Connect and Cloud Interconnect., • REST APIs, Apigee or API Gateway., • Cloud Monitoring, Logging and Observability., • Git and CI/CD pipelines. Preferred Experience: • LangChain, Pydantic AI or similar agent frameworks., • BigQuery and AI-enabled analytics., • Vector databases and semantic search., • Java integration experience., • Google Cloud Professional certifications., • SAP, Oracle EBS, JD Edwards or other enterprise ERP platforms., • Experience working within regulated enterprise environments. Skills & Competencies: • Strong Google Cloud architecture and platform engineering expertise., • Practical understanding of production AI and agentic architectures., • Excellent problem-solving and technical communication skills., • Ability to produce high-quality technical documentation and reference architectures., • Customer-focused with an understanding of enterprise security, governance and compliance., • Self-motivated and effective in a distributed, remote-first environment., • Fluent English, both written and spoken. Qualifications: • Bachelor's or Master's degree in Computer Science, Engineering or a related discipline., • Active Google Cloud Professional certifications are highly desirable., • Contributions to open-source projects, technical communities or public speaking are advantageous. JBRP1_UKTJ

Marston (Holdings) is hiring for the role of Resolution Field Agent in Greater London, offering a flexible work schedule either part-time or full-time. Responsibilities include field visits to residential and commercial properties, resolving customer accounts, and providing support services.

Job Description: The company are an established and very successful manufacturer of service tools for the automotive industry. Pertemps are recruiting on their behalf for an Automotive Project Engineer for their operations in Redditch. Salary - up to £40,000 per annum. The role is a Day shift from Monday to Friday. Main Goal To significantly increase the range of new products offered to customers to ensure the company achieves it sales targets in terms of both turnover and profit. Main Responsibilities Research and development of New Products for the company which are pertinent to its customer base. Undertaking research to check the application coverage of existing products to ensure the company has the most up-do-date information. Supporting the marketing of the company's products by assisting with the production of demonstration rigs, action shots and video of tools being used. Main Duties Locating and using Aftermarket/OEM published information to compile company records to assist and support maintenance of existing product information and new development projects. Liaising with existing trade contacts and finding new ones to enhance the companies ability to keep abreast of what is happening in workshops and assist with research on tooling requirements. All trade contacts should be recorded within appropriate company records along with as much supporting information as possible including all notes from interactions with such contacts. Maintaining an awareness of new vehicles in the market and technical developments regarding the use of tooling in the servicing of such. All information should be kept recorded and filed within appropriate company records. Finding appropriate vehicle parts to assist with tool design and testing. This work will include ensuring that any purchases required to be made by the company are checked against other market options to ensure the best value for money. The role will include possible collection of such parts using the company van and preparing them for the work which will be required of them on arrival at the company. Being responsible for both the testing of all prototype tools on vehicle parts obtained and brought to the company workshop or by visiting trade contacts and observing such work being done by them. To assist with the maintenance of the product development workshop area within the company ensuring it is clean and tidy. You will be expected to answer customer technical questions/queries in relation to products which the company supplies to the market in a timely and appropriate manner via telephone, electronic correspondence, or face to face contact. messages. Aside from the main duties described herein you will be expected to support the Technical Director in any other duties as and when required by him. Skills and experience required You will need to hold at least 1-2 years of working experience as a project, process, production, manufacturing engineer or similar. You will be expected to have an NVQ Level 3 Vehicle Maintenance and Repair qualification or similar, with experience of working in the motor trade as a mechanic. You will be expected to have a clean driving license. You will be expected to be proficient in the use of all Microsoft software packages and be computer literate. Hold excellent communication skills, comfortable at all levels and be able to multi task effectively. The company endeavours to always improve its productivity and you will be expected to help with this by highlighting any efficiency'sor improvements that could be made in your area of the business. The role is based in Redditch so is easily copmmutable from Bromsgrove, Birmingham, Droitwich, Solihull, Alcester, Worcester, Kidderminster. The role is being advertised on behalf of Pertemps who operate as a recruitment agent. TPBN1_UKTJ

Front of House / Hotel Receptionist Concierge A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills. If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator Candidates will need to be available on a Full-Time, Permanent basis. SALARY: Competitive LOCATION: Central London (Zone 1) JOB TYPE: Full-Time, Permanent WORKING HOURS: up to 48 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotation JOB OVERVIEW We have a fantastic new job opportunity for a Full- Front of House / Hotel Receptionist Concierge to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations. As a Front of House / Hotel Receptionist Concierge you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service. Working as a Front of House / Hotel Receptionist Concierge you will support communication across departments, promote hotel services and help maintain a well-organised and professional front office environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties and responsibilities as the Front of House / Hotel Receptionist Concierge include: • Guest Welcome and Check-In: Greet guests, register arrivals, assign rooms and explain hotel facilities, • Customer Service Support: Respond to guest enquiries in a polite, efficient and professional manner, • Front Desk Administration: Maintain accurate guest records, update PMS systems and manage documentation securely, • Telephone Handling: Answer internal and external calls promptly and manage switchboard operations, • Reservations Management: Process bookings via telephone, email and in person, ensuring accuracy, • Billing and Payments: Post charges, process payments and ensure all financial transactions are correct, • End of Day Reporting: Prepare and submit daily reports and escalate any discrepancies, • Guest Communication: Relay messages and coordinate with departments to meet guest needs, • Upselling and Promotions: Promote hotel services and maximise occupancy and revenue opportunities, • Compliance and Safety: Follow procedures for health and safety, emergency response and data protection CANDIDATE REQUIREMENTS • Previous experience in a receptionist, front of house or customer service role, • Strong communication skills with a professional and friendly manner, • Excellent organisation skills and ability to multitask in a busy environment, • Experience with administrative tasks such as data entry, record keeping and correspondence, • Ability to use hotel systems, PMS systems or similar CRM/database systems, • Confident handling telephone enquiries and switchboard operations, • High level of attention to detail when managing bookings and financial transactions, • Ability to work flexible shifts including weekends and evenings, • A proactive approach with a focus on delivering excellent customer service, • Knowledge of local attractions and transport routes is advantageous HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14836 Full Time, Permanent Customer Service / Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk AWD-IN-SPJ

Senior Business Migration Assistant (offboarding) Rendall & Rittner £Competitive Home Based ROLE OVERVIEW We are looking for a highly organised and detail-focused Senior Business Migration Assistant to join our Client Accounting team. This role plays a key part in managing the financial offboarding process for residential property portfolios, ensuring smooth and compliant transitions between managing agents. You will take ownership of the end-to-end financial handover process for assigned properties, working closely with internal departments, clients and external stakeholders to ensure accurate financial reporting, timely reconciliations and minimal post-handover queries. This is an excellent opportunity for someone with strong service charge accounting experience who enjoys process management, stakeholder engagement and working within a fast-paced environment. ROLE EXPECTATIONS This role requires strong reconciliation skills, excellent attention to detail and the ability to manage multiple priorities simultaneously. You will be expected to work to strict deadlines while maintaining accuracy across financial records, client balances and reporting. The successful candidate will be proactive, solutions-focused and confident communicating with a wide range of stakeholders both internally and externally. WHAT SUCCESS LOOKS LIKE Youll be successful in this role if: Financial offboarding processes are completed accurately and on time Handover queries are minimised through strong preparation and organisation Client money transfers and reconciliations are completed compliantly Stakeholders receive clear communication and high levels of support Process improvements are identified and implemented effectively Internal teams trust your attention to detail and technical capability HOW YOULL SPEND MOST OF YOUR TIME Most weeks, youll be: Managing the end-to-end financial offboarding process for assigned properties Preparing final reconciliations and handover reporting Managing client money transfers and audit trails Liaising with property managers, clients and incoming agents Resolving financial discrepancies and responding to queries Monitoring accounts payable and receivable linked to offboarding properties Maintaining accurate financial records and system updates Supporting process improvements across the business migration function Providing guidance and mentoring to junior offboarding assistants WHO THIS ROLE IS FOR This role suits someone who: Has strong service charge or property accounting experience Enjoys working in a structured, process-driven environment Can confidently manage multiple deadlines and priorities Communicates professionally with clients and stakeholders Has excellent attention to detail and organisational skills Takes ownership and works proactively to resolve issues EXPERIENCE THAT HELPS Service charge or property accounting experience Strong reconciliation experience Understanding of TPI guidelines and Right to Manage processes Advanced Excel skills Knowledge of accounting systems such as Propman Strong stakeholder management experience Accounting qualification or qualified by experience advantageous WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus Hybrid working 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UKs most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on technical capability, organisation and stakeholder management We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. TPBN1_UKTJ

Relief Manager Are you a dynamic, positive person looking for a retail role that's win-win? We want your energy and enthusiasm, to help fulfil our mission to Save Sight. Change Lives. And in return we'll give you the chance to take a well-stocked, beautifully styled charity shop and make it a lively, well-loved hub for our shops Become a Fight for Sight shop manager to take our high street presence to the next level. Regardless of whether you're currently a deputy shop manager or supervisor, whether you're in corporate or charity retail, we want to hear from you. If you're prepared to come in with ideas and energy, we'll offer you support and the opportunity to thrive in a retail career. About our mission... Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population. We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. We are Fight for Sight: we wont stop until we: Save Sight. Change Lives. We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. Youll be part of something impactful, wed love to hear from you. Responsible to Head of Retail Working hours and contract Permanent, Full time 35 hours, 5 days per week but flexible over a seven-day rota Salary £25.000 Location Relief Manager based around West Norwood, East Dulwich, Tulse Hill, East Sheen Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application. Role Responsibilities Purpose of Job To coach, lead and manage the Assistant Shop Manager and a team of volunteers Drive sales performance to exceed targets, maximising cost efficiency Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators. To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures To promote strong relations within the local community to enhance the profile and good name of the charity Main Responsibilities To deliver shop income plan To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution To develop a culture of ownership and follow up within own team and volunteers To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans To role model and promote effective team communication, celebrating success and sharing best practice To liaise closely with the Warehouse Manager, Relief Support, Volunteer Recruitment Manager and Commercial Manager To role model exceptional customer service to supporters and donors, providing feedback in a timely manner To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers Promote, monitor and act on internal and external customer feedback To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders To monitor and check security of stock and debrief variances with the Commercial Manager To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations To take ownership of good housekeeping for all areas of responsibility To accept responsibility and carry out any other task commensurate to the role Sales and Profit Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shops financial performance Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events Manage the team to maximise income from Gift Aid on donated products Ensure that all of Fight for Sight financial procedures are adhered to and executed in a timely fashion by the shop team Shop Floor Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight internal regulations regarding donated stock are adhered to Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Commercial Manager within the agreed timeframes Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable) Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sights health and safety policies and procedures, including waste management and customer safety Leadership Volunteers Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shops income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sights work and help them to understand the value of their contribution Leadership - Paid Staff Support in the recruitment, induction and ongoing development of all paid staff members Coach the team in delivering income, profit and Gift Aid conversion and donor sign up targets Set clear objectives and expectations to ensure the smooth running of the shop Ensure regular half and annual performance reviews are conducted Management - being part of Fight for Sight Play active part in the charity, including attending and contributing to all-staff meetings Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work Be accountable for the integration of the shop into the local community in collaboration with the shop team Empower the team to respond to all appeals and fundraising opportunities. Adhere to and enforce Fight for Sight safeguarding policies. Other Required to adhere to Fight for Sights vision, mission and values Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles Person specification Desirable skills, knowledge & experience Personal qualities The ability to work under pressure whilst remaining calm and organised To be receptive to change and to act as a change agent The ability to maintain excellent rapport with staff, volunteers, supporters, and donors To demonstrate a calm and logical approach to problem solving To consistently demonstrate a dedicated approach to the quality of customer service and team working. Comfortable working in a small team both strategically and operationally Commitment to teamwork, business partnering and a collegiate approach with a can do attitude and a sense of humour. Able to provide positive, dynamic, tenacious and flexible leadership at all times. Results-driven, able to measure and quantify own outcomes. Adaptable to changing landscape and evolving organisation. TPBN1_UKTJ

Customer Service Advisor / Danish Speaker An exciting opportunity for a multilingual customer service professional, who is fluent in oral and written Danish and English, with strong communication, administration and organisational skills, and experience using Microsoft Office in a fast-paced, customer-focused environment. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Support Advisor, Contact Centre Agent, Client Services Advisor, Customer Service Representative, Call Centre Agent SALARY: Competitive LOCATION: Remote Working. Candidates can be based anywhere in the World. JOB TYPE: Full-Time, Permanent WORKING HOURS: To be considered for the role, you must be flexible towards work schedules and rotas (mornings, evenings, middle shifts, weekends, and public holidays) ESSENTIAL REQUIREMENT: Candidates MUST have fluent Danish and English communication skills (both oral and written) You must also be happy working shifts. JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor to join a busy and supportive team environment. The role requires excellent communication, customer support and problem-solving skills. Working as a Customer Service Advisor you will handle customer enquiries via phone, email and web chat, delivering a high standard of service while maintaining accuracy and professionalism. As a Customer Service Advisor you will resolve customer queries and complaints efficiently, liaising with internal teams and ensuring all interactions are recorded in line with company procedures. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor include: • Customer Support Delivery: Provide excellent service via phone, email and web chat in Danish, • Query Resolution: Respond to customer enquiries, concerns and requests in a timely and professional manner, • Complaint Handling: Resolve issues efficiently and courteously, taking appropriate remedial action, • Problem Solving: Identify root causes, offer solutions and follow up to ensure full resolution, • Customer Satisfaction: Maintain a strong customer focus and consistently exceed expectations, • Issue Escalation: Escalate complex or regulatory matters to relevant internal teams, • Team Collaboration: Liaise with departments such as Payments and Fraud to resolve queries, • Record Keeping: Accurately update customer records and document interactions, • Mentoring Support: Provide guidance to junior team members where required, • Quality Improvement: Contribute ideas to enhance processes and customer experience CANDIDATE REQUIREMENTS Essential: • Excellent verbal and written communication skills in Danish and English, • Strong customer service and communication skills with a professional telephone manner, • Ability to multitask, prioritise workload and perform under pressure, • Excellent attention to detail and accuracy in data entry and record keeping, • Proactive, results-driven approach with strong problem-solving ability, • Good IT skills including Microsoft Outlook and general MS Office, • Strong interpersonal skills and ability to work effectively within a team, • Confidence in handling challenging customer situations, • Good numeracy and organisational skills, • Ability to quickly learn and adapt in a fast-changing environment Desirable: • Knowledge of online gaming and betting industry, • Interest and knowledge of sports and related sectors HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14804 Full-Time, Permanent Customer Services / Contact Centre / Call Centre Jobs, Careers and Vacancies. Find a new job. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk AWDO-IN-SPJ