Trabajos customer support agent en Reino Unido

Lloyd's is the world's leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market's brightest minds , working together for a braver world. Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that's more sustainable, resilient and inclusive, you'll find a home at Lloyd's - build a braver future with us. The purpose of the Underwriting Solutions team is to support the development of Lloyd's underwriting policy, provide underwriting input into the new entrants process and provide data and research insight into underwriting issues and to work with other Lloyd's functions (including Syndicate Performance, Exposure Management, Pricing & Portfolio Analytics and Market Reserving & Capital) as well as market participants (both inside and outside the Lloyd's market) to support sustainable underwriting profitability. An integral role that will be part of the team managing the strategic direction and implementation for Underwriting Solutions for both Corporation and Market. Specifically, leading on designing, implementing and embedding Lloyd's framework for the assessment of managing new entrants capabilities. To drive the delivery of all aspects of underwriting oversight of new entrants from their initial application to completion of the "Making it Happen" process, you will need to: • Assist the Director of Class Underwriting Performance & Solutions and the Underwriting Solutions manager in the quantitative and qualitative assessment of new entrant business plans and capital, ensuring that input is received from the relevant Lloyd's subject matter experts, including underwriting exposure management and capital, • Foster an effective and collaborative relationship between teams across Lloyd's to ensure that Lloyd's appropriate analysis and assessment of the capabilities of new entrants to ensure that they meet or exceed the expected level of maturity under the Principles for doing business at Lloyd's., • Provide technical subject matter expertise to ensure that robust reviews provide accurate/expert advice and instruction is given directly to senior stakeholders/CEO's/Board members and decision makers of Managing Agents on best practice performance., • Ensure technical understanding of all available data - both internally and externally - relating specifically to each syndicate to ensure thorough and accurate reviews are executed and reported on., • When determining review ratings, ensure that the interpretation and application of the Principles framework is consistent with Lloyd's approach to all Managing Agents across the Market., • Responsibility to ensure that the delivery of commercially sensitive messaging is communicated effectively to the appropriate stakeholders, in a professional and confident manner. Work with the Managing Agent to advise and agree on the most appropriate corrective action plans to satisfactory resolution., • Act as Lloyd's key representative at Board Meetings of the Managing Agent (or meet with the CEO / Chairman) to ensure that they are clear on all the gaps and weaknesses arising from reviews and to hold them accountable as to Lloyd's expectations of the Managing Agent's delegated actions., • Be the Lead underwriting contact with the Market Development team with regards to agents going through the 'Making it Happen' process., • Provide specialist review knowledge, training, best practice, research, insight and innovation to oversight teams, incorporating input from Managing Agents, Regulators and Professional Audit organisations, to ensure reviews deliver the intended outcomes and benefits., • Responsible for Peer review of drafts and final reports before reviews are issued to Managing Agents, ensuring consistency of approach and quality of output. Ensure that evidence submitted by agents and all review related documentation is stored in a central document repository (Sharepoint) Essential to the role is a good working knowledge of:, • market practices and current market issues/challenges, • relevant regulatory expectations including the principles of SII, Conduct and Principles for doing business at Lloyd's and the approach businesses take to comply with these, • Knowledge of the dynamics of international insurance business and markets, • Insurance market knowledge including Lloyd's, London & International Markets, • Lloyd's market practices, operations and financial structure Combined with experience in:, • Analysing and interpreting complex data & information, • Multi-tasking with the ability to prioritise and organise workload in order to meet tight deadlines, • Research or analysis, • Senior level stakeholder management, • Regulatory environments, • Advising on risk management, performance and/or regulation.Key skills to deliver this role are:, • Communication, influencing & negotiating skills - both verbal and written. Comfortable interacting with senior stakeholders internally and externally., • Ability to build relationships across multiple functions both internally and externally, • Ability to think creatively and laterally, • understand and assess risk, • forensic questioning, • analyse large amounts of information and data and draw conclusions, • write clear and concise reports that drive action, • make commercial and customer focused decisions, • provide pragmatic, risk-based solutions, • effectively draw together the services and activities of multiple functions If you share our values - we are brave; we are stronger together; we do the right thing - and our passion for new opportunities that lead to profitable sustainable growth then this is your chance to make a market impact like no other! #LI-MARKETS #LI-HYBRID Diversity and inclusion are a focus for us - Lloyd's aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments,we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website . We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes. By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems. Should you require any additional support with your application, or any adjustments, please click the following link; Please note, clicking on this link does not register your application for the vacancy

Our client based near Waltham Abbey is currently looking to appoint a professional and empathetic Customer Service Agent to support their expanding team based in Waltham Abbey.This office-based position offers the opportunity to work directly with individuals, while delivering clear guidance and sup

Conversational Banking, International Wealth and Premier Banking. The Conversational Banking, AI & Innovation team is globally accountable for our Chat and Messaging channels that deliver a fantastic customer experience through a combination of AI and human agent support. HSBC is on a mission to

As an AI Engineer at Gradient Labs, you will. As an AI Engineer at Gradient Labs, you would spend your time doing: Enhancing our agent:. Data analysis : you would analyse datasets of customer queries, support tickets, and related information to gain insights into patterns and discover areas that our

As a Software Support Agent, you'll represent Zellis in both internal and customer-facing interactions, delivering high-quality, multi-channel support for our software solutions.

Role: Senior Digital Product Manager – Conversational Banking, International Wealth and Premier Banking Location: London, Canada Square, Canary Wharf – Hybrid – 3 Days P/Week Onsite Duration: 12 Months – Potential for Extension / Perm Placement Rate: £718.70 P/Day – Inside IR35 – UMB Role Purpose The Conversational Banking, AI & Innovation team is globally accountable for our Chat and Messaging channels that deliver a fantastic customer experience through a combination of AI and human agent support. HSBC is on a mission to build the world’s best banking app, and as part of this we intend to build the world’s best conversational experience through innovating and experimenting with Generative AI solutions. The role holder will be responsible for adopting the Future State AI bot solutions (chat and voice) and growing customer adoption of Conversational Banking channels, and increasing the level of automation through traditional and generative AI. To be successful the role holder will have a passion to improve customer experiences and drive efficiency through Conversational solutions. The role requires to work collaboratively across a range of teams both within the Digital & CX team and outside (for example, but not limited to UK, HK, D&A, Contact Centres, Wealth Solutions and Customer Segments). Principal Accountabilities: • This role holder is accountable for the designing, building and running of digital customer experience journeys for conversational banking channels. This involves working with cross-functional teams (composed of analysts, developers, designers, and scrum teams) across different locations operating in a lean agile product development environment., • The role holder is expected to manage the full product lifecycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved., • The role holder should act as owner/champion for one or more products. Should select, adopt and adapt appropriate product development methods, tools, and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches., • The role holder should analyse market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities., • The role holder should prioritise product requirements and own the product backlog. And should anticipate changes in customer/user needs for agile delivery., • The role holder should collaborate with Customer and Product value streams to input into the design and build of journeys (including through transactional chatbots), • The role holder will help drive elements of the Conversational banking Product strategy, through combining sound understanding of business strategy, external trends and market needs. They will identify and define issues or problems that are not obvious; participating actively and constructively in meetings where problems are discussed and resolved and bring structure and order to undefined problems and/or large scale problems, making them easier to address and solve., • The role holder must have an excellent understanding of how Conversational Banking channels can both drive customer satisfaction and reduce cost, and ensure that the procedures/processes used to deliver these are in accordance with Group Standards., • The role holder may be required to manage multiple complex responsibilities involving interaction with several business areas., • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold., • The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Qualifications • To be successful in this role, you should meet the following requirements:, • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen, • Deep experience in customer-facing Conversational AI and GenAI products, ideally within a banking or Fintech environment, • Experience in a global or regional roles, working effectively to deliver targets across diverse cultures., • Ability to set clear strategic direction, aligned with Markets, Customer Segments, and Physical Channels preferred, • Extensive experience with the range of digital product development and deployment activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management., • SAFe experience, operating on quarterly planning cycles where your responsibility is to ensure the teams fully understand the priority of the work that they need to pick up, and that it is defined sufficiently for them to estimate accurately and understand any dependencies, • Experience with chat, messaging and conversational AI products is a strong advantage., • Strong communication skills for navigating through business requirements, differences of opinion on approach., • Proven ability to build strong relationships across stakeholder groups., • Proven ability to influence large teams without direct leadership authority.

Role Overview: The Revenue Manager will deliver a robust sales strategy across their allocated properties, and work with internal and external stakeholders to achieve occupancy targets and maximise revenue opportunities. As the Revenue Manager, you will be responsible for leading the sales process across your allocated properties, utilising multiple methods to ensure high enquiry conversion. Working with the property teams to achieve 100% occupancy you will be responsible for the end-to-end sales process, analysis of results, identifying new opportunities and seeking to improve conversion performance at all levels. You will have a strong focus on increasing revenue, reducing cost per sale, business development and improving teams through training and coaching. Additionally, you will work with the property teams to ensure campaign delivery is effective and be aware of local opportunities to increase occupancy as well as competitor activity and pricing. Key Duties & Responsibilities: Strategy • Launch and deliver a sales strategy per property, that achieves both occupancy and revenue targets., • Monitor the key sales metrics and demographic indicators within the cycle, spotting and acting upon trends, concerns and opportunities., • Highlight opportunities to drive revenue within the sales cycle and communicate required changes to the relevant internal teams and clients., • Liaise with the Head of Sales to make changes where required to agent and incentive budgets/strategy. Clients • Deliver the sales strategy at the start of each cycle, obtaining client approval for pricing and agent/incentive budgets., • Manage the client relationship from a sales perspective. Take the lead on updating clients with changes to the strategy, both positive and negative, and obtain approval for changes as required., • Attendance at client meetings, delivering relevant updates and insight. Team, Training and Onsite activity • Drive retention, ensuring rebooker targets are met, all potential customers have been targeted and there is onsite activity to support this., • Track all sales metrics ensuring customers have a clear journey through our sales funnel., • Work with the sites teams to ensure all enquiries are logged and all sales processes and policies are followed., • Review and feedback on the customer sales journey on site; to include show flats, in person and online viewings, social media activity, student experience and reviews., • Completion of sales PVRs across the region – target of 2 per property, per year., • Manage, co-ordinate and deliver sales training sessions to improve overall sales knowledge and conversion performance., • Support the property teams to achieve summer revenue targets., • Work closely with Regional Managers., • Attend and host Regional meetings to discuss team performance, share best practice, and suggest improvement opportunities., • Demonstrate a clear knowledge of the booking system and feedback change requests. Market Knowledge • Completion of competitor analysis and an awareness of the wider student marketplace., • Demonstrate a superior product knowledge of all properties within the region, knowing their proposition in detail., • Suggest local initiatives for lead generation and work with the marketing team as required. Partnerships • Manage and maintain strong relationships with our Sales team and Marketing team., • Identify key international agents to support specific property requirements and work with them to deliver a strategy., • Develop local relationships with key stakeholders for possible referral and nominations deals., • Work with the partnerships team as required to secure Nominations agreements within the region. Other • Comply with Health and Safety working practice in accordance with the company’s policy., • To be flexible and work effectively with other colleagues., • Support at key open days/check in weekends as required. What We're Looking For A commercially minded professional with a proven record of driving sales, managing diverse clients, and delivering against KPIs. Skilled in data-led decision making, strategy development, and clear communication, with strong Excel and reporting expertise. Confident, adaptable, and proactive, you’ll thrive in a fast-paced, high-growth environment and build credibility at all levels. Work Arrangement: Currently, we operate a working pattern of 4 days in the office and 1 day from home.

Senior Product Manager (First Product Hire in the UK) London (3 days a week onsite) £100,000 + equity & wider package Sponsorship is not available for this role Corecom Consulting are working with a high-growth AI startup that is redefining how complex workflows are managed in highly regulated industries. Their platform uses advanced multi-agent AI to solve challenges that traditional automation simply can’t handle. From processing thousands of documents to orchestrating decisions in real time. With strong product market fit and backing from leading investors, they’re now scaling their product internationally. As Senior Product Manager, you’ll take ownership of one of their core AI product lines, driving strategy, execution, and customer success. This is a hands-on leadership role with real autonomy, offering the opportunity to shape products that are transforming a multi-trillion dollar global industry. Key Responsibilities: • Own and deliver the product roadmap for core AI solutions, • Translate sophisticated customer workflows into product innovation, • Partner closely with engineering on complex technical capabilities, • Drive customer research, feedback, and adoption, • Launch and optimise features to maximise impact, • Define and track key product metrics to guide decision-making, • Collaborate with commercial teams to support sales and customer success Essential Experience: • 7–12 years in Product Management, with 2–3 in a senior capacity, • Proven track record delivering successful B2B SaaS products, • Experience with regulated industries (insurance, fintech, healthcare, etc.), • Comfortable working with technical teams on complex product trade-offs, • Strong background in customer-led product development Desirable: • Experience in insurance or fintech, • Background in AI/ML product development, • Enterprise SaaS expertise with complex customer needs, • Startup or scale-up experience Apply now for CV review.

About the Role Futuria is at the forefront of agentic AI—designing and delivering autonomous AI teams that work alongside humans to solve real-world problems. As demand for these solutions grows, we are looking for dynamic, curious, and thoughtful professionals to join our Client Success team. This role is ideal for someone who thrives in ambiguity and has a track record of turning complex challenges into structured solutions. You may not have built an AI Agent before—but if you've worked in customer-facing roles like consulting, solution engineering, customer success, or technical delivery, you already have the core skills we value. You’ll work closely with clients to understand their goals, design AI agent teams to meet those needs, and iterate rapidly to improve performance. This is a unique opportunity to shape the future of AI-human collaboration. Key Responsibilities • Partner directly with clients to deeply understand their use cases, goals, and operational workflows, • Design, configure, and deploy agentic AI teams tailored to each business challenge, • Test and iterate agent behaviors in both sandbox and live environments to ensure performance and accuracy, • Troubleshoot bugs, flag usability issues, and identify product gaps—collaborating closely with engineering and product teams, • Recommend enhancements and new features to improve platform capability and customer outcomes, • Work with relational databases and structured data to inform agent decision logic and configurations, • Lead demos of agent capabilities to internal stakeholders and client teams to build adoption and alignment About You We’re looking for someone who thrives in uncharted territory. You enjoy solving problems that don’t come with instructions, and you're excited by the chance to shape something new. Essential: • Strong ability to translate business needs into real-world solutions in a client-facing role, • Comfortable working in technical domains, learning new tools, concepts, and terminology quickly, • Experience with configurable platforms, automation tools, or AI-based applications, • Excellent communication skills, with the ability to lead engaging demos and workshops, • Exposure to GenAI or Agentic AI—professionally or through personal exploration, • Experience influencing product roadmaps or feature development, • Background in business analysis, solution consulting, technical sales, customer support, or implementation roles, • Experience working across departments on enterprise software or AI solutions, • Familiarity with frameworks like Value Stream Mapping or Lean Process Optimisation Success Metrics • Deliver well-functioning agent teams that consistently meet or exceed client expectations, • Identify and communicate bugs or enhancement opportunities clearly and in a timely manner, • Act as a trusted translator between clients and technical teams to drive improved outcomes, • Help enable repeatable onboarding and configuration processes through knowledge sharing and documentation Why Join Us? • Join a mission-driven, high-growth AI startup redefining how humans and intelligent agents collaborate, • Work on cutting-edge AI products that create measurable impact in the real world, • Thrive in a collaborative, curious, and innovation-first culture, • Enjoy flexible work arrangements (remote/hybrid), with regular in-person team meetups in London, • Competitive salary and benefits package

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future. Your Impact • Respond to user-reported issues in adherence to established Service Level Agreements, • Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions, • Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise, • Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix, • Provide timely feedback into the development process on customer-reported product problems, • Document actions to effectively communicate information internally and to customers, • Facilitate root cause investigations and manage the implementation of corrective and preventative measures Qualifications • Previous experience with Endpoint Security software is required, • SIEM experience, including -, • Deep understanding of how SIEMs works, • Experience in creating custom collections and data parsing, • Experience in creating complex correlation rules, reports and dashboard, • Experience in integration and implementation of SIEMs, • Experience working with EDR tools, • Experience with strong communication and customer service skills, • Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols, • Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging), • 4+ years of experience as a Support Engineer, • Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction., • Excellent written and verbal communication skills, • Strong customer advocacy skills and experience, ability to work in difficult customer situations, • Knowledge of Cloud infrastructure a plus, • Experience in incident response a plus, • Experience with scripting a plus The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $xxx/yr - $xxx/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found ___. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: • Respond to agent and client enquiries via telephone and in writing to agreed service standards., • Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers., • Liaise with the Underwriters to ensure that non-standard and complex queries are managed and resolved to the satisfaction of our customers., • Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position., • Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders., • Maximise subrogation and cost containment wherever possible, • Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service., • Prepare and interpret performance analysis reports., • Conduct audits of Third-Party Administrators (TPAs)., • Support the delivery and analysis of customer satisfaction surveys., • Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services., • Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: • Strong working knowledge of travel, personal accident, loss of licence and funeral insurance products., • Experience working within a regulated environment, with a clear understanding of first line compliance responsibilities., • Familiarity with FCA Consumer Duty principles and their practical application in service delivery., • Highly articulate and confident when dealing with people at all levels – clients, brokers, customers, and regulators., • Empathetic, flexible, and assertive customer management skills, especially in sensitive areas such as funeral services., • Strong organisational skills with the ability to prioritise workload to tight deadlines while maintaining attention to detail., • Strong numeric, IT, and analytical skills., • Self-motivated and able to work effectively both independently and as part of a team., • Proficient in Microsoft Office applications and comfortable with web-based technologies. By submitting your CV you confirm that you are agreeing to the ___ of Nexus Underwriting and consenting to Nexus Underwriting processing and holding your personal details.

Building Manager - Leading Managing Agent - London - £65k This is an exciting opportunity to play a key role in managing a large-scale, mixed-use urban development that combines commercial, retail, and leisure spaces. The Building Manager will act as an ambassador for the estate, ensuring exceptional service delivery, stakeholder engagement, and operational excellence across all assets. Working closely with senior leadership, the role involves overseeing day-to-day management, service charge administration, contractor performance, compliance, and sustainability initiatives. You will also lead a small team and contribute to delivering a first-class experience for occupiers, visitors, and stakeholders. Key Responsibilities: Customer Experience & Stakeholder Engagement • Act as the main contact for occupiers and owners, building strong relationships through proactive communication., • Gather and act on occupier feedback to improve service delivery., • Support the on boarding of new assets and ensure seamless operational transitions., • Work with service partners and client teams to ensure consistent standards and innovation. Leadership & Team Development • Lead, mentor, and support an Assistant Building Manager., • Foster a culture of service excellence, collaboration, and continuous improvement., • Champion organisational values and embed them across daily operations. Contractor & Service Partner Management • Oversee contractor performance, chair KPI meetings, and ensure accountability., • Manage procurement in line with policies and estate requirements., • Celebrate strong performance and address under performance constructively. Compliance & Safety • Take responsibility for health & safety compliance across the estate., • Conduct regular inspections, audits, and risk assessments., • Ensure all incident reporting and documentation meets best practice and legal requirements. Technical & M&E Oversight • Work with engineering teams to maintain building systems and manage life cycle planning., • Oversee fit-outs and landlord projects in line with compliance standards., • Ensure all maintenance and contractor activities are carried out safely and efficiently. Financial & Service Charge Management • Prepare and monitor annual service charge budgets., • Review expenditure regularly and maintain financial accuracy., • Ensure all financial activity complies with protocols and industry standards. Candidate Requirements: • Proven experience in property or facilities management, ideally across mixed-use or commercial portfolios., • Strong leadership and mentoring skills with experience managing direct reports., • Excellent stakeholder engagement and communication abilities., • Knowledge of statutory compliance, health & safety, and building services., • IOSH/NEBOSH qualification desirable., • Strong financial and service charge management experience., • Proficiency in Microsoft Office 365 and CAFM systems., • Passionate about sustainability and ESG initiatives.

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Introduction to team: As a Senior UX Designer at Hotels.com, you’ll play a pivotal role in shaping world-class user experiences for one of our flagship brands. Working as an integral part of our product and technology organization, you’ll collaborate closely with cross-functional teams including brand, marketing, and design systems to evolve and elevate the Hotels.com product experience. Your focus will be on crafting high-quality, visually engaging experiences that connect with both business and leisure travelers. With a strong emphasis on design craft and a sharp eye for visual detail, you’ll help elevate the brand across the entire user journey. By championing simplicity, innovation, and consistency, you’ll shape how the brand comes to life across digital touchpoints—making it easier, more intuitive, and more enjoyable for users to book their next trip. Senior UX Designer – Hotels.com (Visual Design & Brand Systems) In this role, you will: Problem Definition and Product Strategy: • Expert in a range of methods for facilitating the gathering and synthesizing of diverse insights in complex, ambiguous problem spaces., • Expertly facilitate idea generation and evaluation with stakeholders, and mentor others in doing the same., • Role model and mentor for exemplary visual and interaction design practice., • Facilitate collaboration with different stakeholders with varied perspectives and strive for optimum organizational efficiency by aligning goals across boundaries and making recommendations about changes/approaches., • Take a whole systems approach to analyze customer problems and implement holistic solutions by ensuring that linkages between customer touchpoints, structure, process, and technology are made., • Define foundational layers of the design system., • Guide the design of components, patterns, and drive optimizations for flexibility, re-use, usability, performance, brand distinction, and visual appeal., • Develop persuasive communication materials and storytelling techniques that build trust with partners and establish long-term relationships., • Model effective use of design feedback., • Apply and adapt design and research processes to manage large/complex problem areas., • Use both qualitative and quantitative insights of customer research and data and business analytics to drive design solutions., • Consistently create solutions that match customer needs and problems. Minimum experience and qualifications: • Bachelor's degree in UX Design, Graphic Design, or a related field; or equivalent related professional experience, • 8+ years of experience in UX design, preferably in a product-driven environment, • Proficient in design tools such as Figma, Sketch, or Adobe Creative Suite, • Strong portfolio demonstrating exceptional visual design skills and systematic thinking, • Strong experience working with and contributing to design systems, • Familiarity with user research methodologies and usability testing, • Excellent communication and collaboration skills, • Ability to work effectively in a dynamic and collaborative, agile environment, • Experience in the travel or e-commerce industry is a plus, • Experience with responsive web design and mobile app design Preferred Qualifications: • Demonstrated understanding of accessibility standards and inclusive design practices, • Experience leveraging AI tools for concept generation and prototyping, • Familiarity with front-end development technologies (HTML, CSS, JavaScript), • Experience with data-driven design and A/B testing Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. ___.

Serve as the primary technical contact on the Professional Services team for customers who are implementing Intercoms AI Agent and Customer Support platform Work with the Project Manager, AI Specialist, and the rest of the project team to deliver results to high expectations Conduct detailed disco

Serve as the primary technical contact on the Professional Services team for customers who are implementing Intercom’s AI Agent and Customer Support platform Work with the Project Manager, AI Specialist, and the rest of the project team to deliver results to high expectations Conduct detailed disc

Call Centre Sales Agent, Telesales Executive, Inbound Sales Advisor, Outbound Sales Representative, Customer Service & Sales Representative, Inside Sales Executive, Sales Support Agent, Telemarketing Executive, Business Development Representative, Client Services Advisor, Sales Consultant. Hit sales

Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. Experience in a helpdesk, IT support, or customer service tech role. Career growth opportunities as our support function scales with the business.

Experience in a helpdesk, IT support, or customer service tech role. Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. Track, document, and resolve support tickets using tools like Freshdesk, Zendesk, or Jira.

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.This might just be the best support job in the world.We've already got tens of thousands of happy users and companies using Fyxer AI and it is our mission to make sure they get the best possible experien