Trabajos customer support agent en Reino Unido

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on ___ and ___Position Overview: As an AI Senior Product Manager at Diligent, you will own your product roadmap and drive innovative AI-powered solutions in the right direction by identifying market and customer needs and opportunities. You will be in direct contact with our customers to understand their requirements, translate them into intelligent product features, and bring in market insights and data to shape our AI strategy. You will collaborate closely with internal stakeholders to ensure the right vision is achieved for each solution, leveraging artificial intelligence to deliver measurable impact. This is a highly cross-functional role, working with developers, data scientists, UX designers, and business teams to deliver responsible, scalable AI solutions on the Diligent Platform. Key Responsibilities • Develop and implement AI product strategy that aligns with the company vision, ensuring our AI initiatives deliver measurable business impact, • Own the AI product roadmap, from ideation to launch, with a focus on scalable machine learning and generative AI solutions., • Be the voice of the customer in our product team, by clearly communicating and sharing insights about our customers and how we can get their jobs done better., • Serve as the leader of a cross-functional team of developers, UX designers, and stakeholders in Customer Success, Sales, and Marketing., • Maintain a deep understanding of AI capabilities and limitations, user scenarios, and business value derived from AI-driven products, including integration with other Diligent products and 3rd-party platforms., • Delivery of high quality and on-time user experiences on multiple platforms (Mobile, Web, Desktop) for the target personas., • Responsible for creating and maintaining a prioritized backlog of user stories with clearly written user stories., • Develop and maintain a strong knowledge of the business domain, applying problem solving skills to address critical and complex issues to ensure the product evolves in light with the organizational strategy., • Responsible for the ongoing tracking of AI product performance, user engagement, and outcomes measurement., • Monitor the external market landscape, including competitor analysis and market trends to inform the product roadmap. Required Experience/Skills: • 4+ years’ experience in a product management role, including predominantly SaaS product experience in more recent years, • Experience working with AI-powered products or integrating AI capabilities into SaaS solutions is strongly preferred., • Excellent written and verbal communication skills and a strong business acumen., • 1-3 years domain and market expertise, • Demonstrate experience in writing technical and functional requirements., • Demonstrate experience interacting directly with stakeholders at all levels of the business., • Demonstrate strong organisational skills and ability to coordinate with other development teams., • Experience integrating with multiple products (desirable)., • Certified Scrum Product Owner or similar qualifications (desirable) What Diligent Offers You • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients, • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few, • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney., • Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's ___ and ___. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at . To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Up to £95,000 | Hybrid Working | London About the Role We're seeking a Senior Loans Agency Operations professional to join our clients team in a Vice President capacity working 2 days a week in the office and 3 from home. This is an exceptional opportunity for a strategic Loan Operations professional to support the Director of Loan Agency Administration, driving operational excellence across Corporate Banking loan portfolios in London and MEA regions. You'll play a pivotal leadership role in ensuring seamless day-to-day operations, managing a high-performing team, and driving continuous improvement initiatives to enhance processes, systems, and service delivery. Key Responsibilities Strategic Leadership & Team Management Support the Director of Loan Agency Administration in delivering strategic objectives for the function Supervise and develop a team, ensuring adherence to processes, procedures, and quality standards As a member of the Leadership Team, drive consistency in operating standards across Operations Take an active lead in the Operations change strategy, demonstrating commitment through delivery Promote an inclusive, collaborative culture that breaks down silos and enhances team performance Operational Excellence & BAU Management Ensure effective running of day-to-day loan agency operations, identifying operational issues and mitigating risk Oversee timely and accurate processing of drawdowns, rollovers, repayments, prepayments, guarantee bookings, transfers, new deals, and fees as Agent Process primary and secondary trades with accuracy and efficiency Monitor the group email inbox and ensure swift resolution of queries Ensure nostro outstandings are tightly controlled and reconciled Report delayed items, disputed amounts, and provide updates on outstanding investigations to the Director Stakeholder Management & Communication Liaise with front office, lenders, and borrowers to ensure relevant approvals are obtained Communicate effectively with customers, relationship managers, and participant banks to ensure agency facilities are handled in accordance with loan agreements Maintain robust links with internal teams and demonstrate proactive problem-solving Process Improvement & Systems Enhancement Ensure adherence to key performance indicators and Quality Assurance standards Work closely with technology teams to establish required system enhancements Drive prioritisation and plan/manage change initiatives for the function Assist with projects and ad hoc tasks that advance the capabilities and scope of the team Contribute to departmental reporting and internal controls preparation What We're Looking For Essential Qualifications & Experience Demonstrable leadership experience in loan operations Detailed knowledge of loan products and comprehensive understanding of loan documentation Proven customer-centric career experience in banking or financial services Experience working as Loan Agent on syndicated facilities Key Skills & Competencies Excellent organisational and time management abilities Outstanding communication skills for engaging with senior stakeholders Demonstrable ability to innovate, support change, and problem-solve effectively Collaborative nature with a track record of contributing to successful team performance Ability to work independently whilst maintaining robust team connections Proactive approach to identifying and resolving issues Strong proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams) Leadership Qualities Proven ability to supervise teams and drive performance Strategic mindset with operational delivery focus Commitment to fostering an inclusive, high-performing culture Change management experience and ability to lead transformation initiatives What We Offer Competitive Package Salary up to £95,000 Hybrid working arrangement 2 days a week in office & 3 working from home. Leadership role within a global financial institution Opportunity to shape operational strategy and drive meaningful change Professional Development Work alongside senior leadership in a strategic capacity Exposure to complex, high-value loan transactions across multiple jurisdictions Lead process improvement and technology enhancement initiatives Develop your leadership capabilities in a dynamic environment Additional Information Candidates must have the right to work in the UK without requiring sponsorship. TPBN1_UKTJ

Reporting to the Executive Manager, the Electrical Project Manager will be responsible for the day to day running of multiple commercial, retail and industrial electrical projects for values between £10,000 and £750,000. The primary role of the Electrical Project Manager will be ensuring that the allocated projects are run efficiently and profitably ensuring full compliance to Health & Safety legislation and contract conditions. The most critical conditions being that all work is completed to a high standard, in a safe working manner, within programme and to the total satisfaction of our client. Main Duties & Responsibilities ? All aspects associated with the role of a qualified (NVQ City & Guilds Level 3 Electrical Installations or equivalent) electrical engineer with proven experience of estimating. ? Estimating/tendering and submitting pricing documents. ? Overseeing, managing and training of office based and on site personnel. ? Understanding of the contract design and construction drawings. ? Relay/discuss relevant information with the client, their agent or on-site personnel. ? Managing specialist commercial and industrial nominated sub-contractors. ? Enforcing and monitoring Health & Safety practices and CDM Regulations on site. ? Attendance of regular site meetings with client, Architect, Quantity Surveyor, Planning Supervisor etc. ? Preparation of contactors reports for site meetings, contract programmes and progress reports. ? Pricing and agreeing instructions with the client or clients agent. ? Formulating valuations and final accounts. ? Monitor and report on job profitability. ? Ensuring that all specific materials ordered are received on or before their due delivery dates. ? To verify and authorise trade operatives time sheets on a weekly basis. ? To identify and implement improvements to any aspect of the service that we provide. ? Procurement of new clients and suppliers. ? Ensure that exceptional levels of customer care are provided at all times. ? Regular use of our bespoke computer system and other software packages such as Word, Excel and Project. ? Professional development of engineers. The above information should only be used as a guide to the duties and responsibilities expected of the Electrical Project Manager. It should be noted that the duties and responsibilities might not include or be limited to the information given above as these may vary from time to time, depending on the contracts in hand and in accordance with the Directors discretion. This is a full time position and hours of work will be 42 hours per week. 07:45hrs to 17:15hrs Monday Thursday 07:45hrs to 16:45hrs Friday This will also involve daily travel and possible working away from time to time as deemed necessary for the needs of the business. We undertake contracts and projects for varied companies that require our employees to undertake various clearances along with an Enhanced Disclosure & Barring Service clearance. Person Specification Essential Requirements ? NVQ City & Guilds Level 3 in Electrical Installations (or equivalent) ? 18th Edition Amendment 2 Certification ? 2391 (or equivalent) Inspection, Testing and Certification ? Experience of working within a similar environment including electrical installations & project management ? Experience of technical knowledge of commercial and industrial installations within the electrical sector ? Experience of managing teams and excellent communication skills ? Exceptional leadership skills ? Competent in the use of a range of IT packages ? Proficient in Health and Safety legislation and compliance ? Self-motivated and proactive ? Positive attitude and the ability to integrate and be an active part in the team ? Good organisational skills and the ability to prioritise to meet deadlines ? You must hold a full current UK driving licence and have had driving experience for over 6 months since passing your test and live within an hour of the Peterborough area. ? Successful applicants are required to undertake an Enhanced Disclosure and Barring Service check, Prison CTC clearance and Enhanced Police clearance. Desirable Requirements ? ECS Card ? SMSTS or IOSH Managing Safely Personal Competencies ? Able to adapt communication skills to maintain and manage a variety of situations. ? Present a profession image and promote the Princebuild brand. ? Plan and prioritise personal objectives along with the Companys priorities. ? Understand the needs of the Company, client and colleagues and responds appropriately to required needs. ? Make well informed, effective and timely decisions even when faced with unpleasant consequences and the perceived impact these decisions has on others. ? Encourage others to develop themselves and act as a role model. ? Ability to adapt to a changing environment. ? Positive attitude and the ability to integrate and be an active part in the team. ? Encourages and develops ideas and innovations for current or new situations. ? Commercial awareness and understanding of the Construction process. ? Remains resilient when under pressure and encourages optimism. ? Aware of own impact on others and takes peoples feelings and needs into consideration. Benefits ? Company vehicle plus fuel card ? IT Package including mobile phone, laptop and iPad ? Corporate clothing ? 21 days holiday plus all bank holidays ? Additional holiday awarded after 2 years of continuous service ? Continuous training and development ? Excellent opportunities for career progression ? Health & wellbeing support from qualified Mental Health First Aiders ? Generous long service awards scheme ? Employee Profit Share Scheme ? We are an Equal Opportunities and Investors in People Accredited Company ? Great variety of social events and charity work organised by the Company throughout the year TPBN1_UKTJ

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us! About the Role Level: 4 Location: London (Hybrid - 3 to 4 days in office) Department: HR Contract: Permanent As an HR Business Partner at Quilter, you will play a strategic and consultive role, partnering with senior leaders to support the alignment and delivery of the and people strategy with business objectives. This is a dynamic and influential position that blends strategic insight with hands-on partnership, enabling you to drive meaningful change and support our colleagues in achieving their full potential. You'll work closely with senior leaders and stakeholders to understand business priorities and translate them into people-focused solutions. Whether it's workforce planning, talent development, organisational design, or change management, you'll be at the heart of decision-making, offering expert guidance and challenge where needed. The HRBP is instrumental in driving organisational performance, fostering a high performance culture and ensuring regulatory compliance across all HR practices. Your responsibilities will include: • Strategic People Partnering: Build trusted relationships with senior leaders, providing expert guidance on talent, performance, and organisational effectiveness., • Culture & Engagement: Champion a culture of excellence, integrity, and inclusion, ensuring alignment with our values and client promise., • Talent & Succession Planning: Identify and develop key talent pipelines, with a focus on leadership capability and retention of critical roles., • Performance Enablement: Drive a high-performance culture through coaching, feedback, and structured review processes., • Reward & Recognition: Support year-end compensation planning, ensuring alignment with performance and market benchmarks., • Organisational Effectiveness: Lead people aspects of change programmes, ensuring smooth transitions and adoption of new ways of working. Drive organisational design, change management and optimisation initiatives. Act as a change agent to facilitate smooth transitions and mitigate resistance., • Data-Driven Insight: Use people analytics to inform decisions, track progress, and identify opportunities for improvement. Leveraging workday capability, provide regular reporting and insights to business leaders. Promote a data mindset within the business to drive evidence-based decisions., • Inclusion & Wellbeing: Partner with our I&D team to embed inclusive practices and promote wellbeing across high-pressure environments. Champion diversity, equity and inclusion across the business., • Reward & Performance: Support compensation planning and advise on reward strategies aligned with compliance and market benchmarks., • Governance & Risk: Ensure HR practices meet regulatory standards and contribute to internal governance forums., • Stakeholder Influence: Collaborate across HR, Finance, Compliance, and Transformation to deliver joined-up solutions. About You, • Proven experience as an HR Business Partner or HR Generalist ideally in financial services or regulated environment., • Strong interpersonal and communication skills, with the ability to influence at senior levels. Evidence of strong stakeholder management is essential, • Sound understanding of employment law and regulatory frameworks., • Analytical mindset with confidence in interpreting HR data and metrics., • High levels of discretion and ethical judgement, particularly in sensitive or complex scenarios., • Commercial acumen ., • Adaptability and resilience in a fast-paced, evolving business., • Experience supporting change initiatives and organisational transformation., • CIPD Level 5 or above (or equivalent qualification) preferred. #LI-DQ1 #Quilter Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

AI Platform Lead We are looking for an AI Platform Lead. Data is core to our mission at Funding Circle to build a better financial world as well as being our key asset that everyone across the organisation has a part to play in making sure that we look after it, allowing us to better support our customers. Our central data team lives in our Tech org and reports to the VP of Data. In order to strengthen our data maturity and become truly data driven we are committed to: • Building a strong data culture where data is treated as an asset, • Empowering our circlers to become highly data fluent and confident self serve users, • Enhancing our world class data platform, • Creating data products across all domains, • Define and drive the technical strategy and roadmap for Funding Circle's AI platform, enabling the creation, deployment, and management of GenAI applications and agents., • Architect, build, maintain cloud-based infrastructure for hosting and serving AI (ML and GenAI) models and applications., • Develop and design tooling and frameworks to standardise AI development, implement systems for central discovery, monitoring, and governance of AI agents, and lead the technical evaluation and integration of third-party AI tools., • Work closely with stakeholders (Product, Data Science, Engineering, Security, Legal) to ensure the platform meets business needs and embed Funding Circle's Responsible AI framework into the platform's design and operation., • Act as a subject matter expert on AI platforms and infrastructure, establish best practices, share knowledge, potentially mentor other engineers, and stay current with the latest AI/ML technologies., • AI/ML platform and integration expertise : Understanding and hands-on experience with LLM based applications and related technologies (e.g. RAG, vector databases, agent frameworks). Experience managing and deploying AI Agent and Knowledge Management systems (Glean, AgentSpace, Amazon Q, Writer, Sana etc.), • Cloud and infrastructure engineering : Proven ability to design, build, and operate scalable, secure systems on cloud platforms, using Infrastructure as Code, containerisation, serverless, data storage., • Application development : The design and implementation of full-stack applications and strong programming skills., • Collaboration and communication : Excellent ability to work effectively in cross-functional teams, manage stakeholders, and clearly explain complex technical ideas to both technical and non-technical audiences., • Problem-solving and initiative : Strong analytical and troubleshooting skills with a practical, results-oriented approach, the ability to navigate ambiguity, take ownership, and drive initiatives forward autonomously. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements. Want to learn more? • And we're still evolving! Our award-winning multi-product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other. Why join us? At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better . As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office two times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day! We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle. A few highlights: • Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support., • Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work., • Development: Dedicated annual learning allowance and full access to internal learning platform. Ready to make a difference? We'd love to hear from you.

The Shrewsbury based site is commutable from Telford, Oswestry, Market Drayton, Wolverhampton, Stafford, Bridgnorth, Ironbridge etc Alternative job titles could include: Sales Admin, Sales Support Admin, Sales Support, Sales Support Co-ordinator, Provisioning Agent, Sales Administrator Customer Serv

In a Nutshell We have a fantastic opportunity for a Senior Quantity Surveyor to join our team within Vistry South East, at our office in Caterham, Surrey. As our Senior Quantity Surveyor, you will work within our wider Commercial, Estimating and Buying team, you will be responsible for supervising, managing and advising on the financial and contractual aspects of multiple construction projects. You will take responsibility for the execution of the Quantity Surveying function on allocated contract/s, in order to fulfil the requirements of the Company in maximising quality of service and profitability. You will provide a range of cost control and financial reporting duties across all aspects of construction work undertaken by the company. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality HNC / HND in Surveying or equivalent Proven experience as a PQS / SQS / Commercial lead working within a residential house builder (dependent on position level) Experience maybe gained from a similar position or promotion A good understanding or building regulations and legal obligations A good knowledge or construction methods and materials Strong mathematical and IT ability Ability to assess and analyse information Good business sense Good understanding of budget management Negotiating and networking skills Excellent communications skills Able to work under pressure, and accept criticism of work Good team working skills Accurate with an eye for detail A methodical approach Desirable Degree in Surveying or similar Working towards being a Member of the Chartered Institute of Building (CIOB), or Royal Institute of Chartered Surveyors (RICS) More about the Senior Quantity Surveyor role Lead, support and coach your direct reports and the wider team to support their growth and development. Be active in the recruitment of new starters to the team and then throughout the employee life cycle, including holding development reviews and succession planning exercises. Working closely with other departments, including Land, Development and Construction, you will attend design meetings to advise on all areas that may have a cost implication. Recognise and advise Site Managers on delays, extensions of time and loss and/or expense and ensuring relevant notices are issued. Attend development meetings when appropriate, contract pre-start and subcontract package review meetings. Upon receipt of Contract Documentation, you will be responsible for checking all contract drawings to identify errors, omissions, anomalies and areas where unnecessary cost may arise. Receive initial tender information and assist in the preparation of the proposed tender lists and updating of subsequent procurement programmes. Distribute design information packages and tender drawings, whilst preparing all tender documentation and letters including carrying out preliminary checks on subcontractors Preparing construction cost analysis, which includes analysis of quotations resulting from the tender enquiry, requesting additional and outstanding information as required. Assess site staffing levels and build programmes with the Construction Director to ascertain preliminary costs, including collating all cost information and preparing the start on site budget. Arrange and adjudicate budget settlement meetings, with the support of the wider Commercial team. Place subcontractor orders, including interviews and checking references on selected subcontractors. You will then negotiate the contract sum within the budget, including finalising costs to cover all late variations. Issue variation orders and development changes alongside providing cost advice on major variations prior to issue. You will issue revised contract drawings to subcontractors; negotiating the cost of variations including liaising between Buyers and Build Managers. You will provide a full range of pricing information for purchaser's extras. Check all costs posted to each contract, collate and reconcile all costs resulting from subcontract works, variation orders, site instructions, material order and preliminary / running costs. This will include providing monthly analysis of costs and identify possible areas of over expenditure at future dates. Check and arrange subcontractor payments, obtaining necessary authorisation for passing payments for all elements of subcontractor works. You will agree final accounts with subcontractors, ensuring all works have been carried out within budget and analysing costs to assist on future estimates. Take responsibility for the preparation of documents for the basis of external valuation with the client's agent (CSA, Stage payment schedule, Tick offs). Keep the RAMS schedule updated and issued to all relevant parties. Preparation of financial reports including: Internal Valuations/CVRs and subcontract liability reports in accordance with schedule of accounting period end dates and deadlines. Margin Analysis reports. Commercial Analysis (final margin) forecasts and Cost to Complete forecasts. Cash Flow forecasts. Turnover forecasts. De-brief reports. Place and issue sub-contract orders in accordance with Group Policy and Commercial Best Practice to budget and within programme requirements. Attend and minute all sub-contract order adjudication meetings. Compile reports on contract letting vs. estimate for each site periodically, as required. Liaise with build department on sub-contractors' performance and compliance with order conditions. Ability to deal with complex consortium sites and attend relevant meetings. Complete sub-contract orders to accord with site programmed build requirements in accordance with Group Policy and Group Rebate schemes and fully adjudicate prior to issue of documentation. Set up and regularly review with the site management team the PPQA tick sheet to facilitate sub-contract contract work payment. To liaise with company management and provide all necessary forecast and site budget information to meet the business's reporting requirements. Control and report post contract cost movements per development every month. Update CV1 and CV2 site specific reports and provide details of all 'unscheduled' and 'scheduled' order revisions i.e. Site Instructions and site purchase orders. To provide such monthly reporting as required by the Commercial Manager. Review professional fee provisions and statutory service cost, and credits, with the technical department. Ensure invoices/applications for payments are processed in accordance with Vistry Group Standard Terms and Conditions of Contract. Immediately advise management of notification of impending claim or legal action arising from a disputed claim or payment from a Sub-Contractor/service provider. Where necessary, determine a sub-contract order in accordance with Standard Terms and Conditions of Employment and liaise with Build Department in this respect. Diligently use the Vistry Group construction system to manage site project administration, including orders, variations, valuations, etc. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-HA1 TPBN1_UKTJ

Rewards & Benefits: £21,000 per annum, plus a rent-free one-bedroom apartment on-site, plus excellent Colleague benefits Hours: Monday to Friday 09:00 am - 17:00 pm (one hour unpaid lunch break) Location : Milton Lodge, Sidcup, Kent, DA14 4HU About the role Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Lodge Manager. This 'live-in' position is a varied and interesting role that provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more! Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. You'll be the trusted, 'go-to' person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding. About you Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook. This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. How you'll be rewarded Remuneration includes a rent-free, one-bedded apartment with private facilities, plus £21,000 per annum Your partner and a small pet are welcome Annual holiday entitlement of 24 days + Bank Holidays A day off on your Birthday Life Assurance Eye Care reimbursement Colleague Introduction reward scheme Thorough induction programme and ongoing training Professional development and qualifications About us We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team. Our Company Values TORCH: Trust/Openness/Respect/Communication/Honest We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today. We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy. TPBN1_UKTJ

We're looking for a Customer Experience Agent (CXA) who combines technical expertise with a passion for delivering exceptional customer service. Customer Experience & Engagement. You'll work cross‑functionally with Product, Sales, and Customer Success to ensure a seamless experience.

Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is s

Are you a passionate and service-driven Property Manager who enjoys building long-term relationships with clients? Do you have experience in managing reactive and planned maintenance, with the ability to juggle numerous priorities? We are excited to be supporting a growing and well-respected estate agency in Edgbaston in their search for a Property Manager, with a strong focus on customer relations. This is a fantastic opportunity to join a supportive and professional team, where your ability to build rapport with clients, coordinate property maintenance, and ensure compliance will be highly valued. In this varied Property Manager role, you will oversee all aspects of maintenance via Jupix software (PropertyFile), handle block management issues, and coordinate safety certificates and access arrangements. You will also take ownership of selective licensing applications and amendments, utility notifications and void billing. With your excellent organisational skills, youll manage mid-term inspections, contractor relationships, rent increase notices (Section 13), and the administration of tenancy addendums, acting as a key point of contact for tenants and landlords. You will also be responsible for handling minor tenant complaints, onboarding new property portfolios, and providing out-of-hours emergency support on a rota basis. To succeed as a Property Manager in this busy estate agent, you will need excellent communication skills, solid knowledge of lettings regulations, and the ability to juggle competing priorities with ease. A background in a customer-focused property environment is essential, as is a flexible approach to ensure tenants and landlords receive the highest level of service. In return, you will receive a competitive salary of up to £35,000 (dependent on experience) and a generous benefits package including free parking in modern offices in Edgbaston, with the opportunity to be part of a collaborative and fast-growing business. SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for us to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience. TPBN1_UKTJ

A tech company in London is seeking a Customer Experience Agent to provide exceptional technical support and customer advocacy. The ideal candidate will possess strong technical skills and a customer-first mindset, ensuring every interaction builds trust and loyalty. Key responsibilities include gui

Intercom is at the forefront of AI‑driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI‑enhanced helpdesk for human support. As a Technical Sourcer, you’ll play a critical role in fuelling I

Customer Success Agent – Full-Time | £28,000–£36,000 | London (Remote). Remote-first with collaborative support across time zones.

All team members have access to private medical insurance through Vitality Health, offering fast access to high‑quality healthcare, wellbeing resources, and the Vitality Programme. As a Customer Support Agent, you’ll be at the heart of this transformation, collaborating with top restaurant brand

Location : Based in a major city within Europe (excluding Italy) with regular travel required Employment Type : Full-time MLA Move Language Ahead as Go Languages World Wide the United Kingdom is a global leader in junior study abroad programmes. We design and deliver high-quality residential language experiences for students aged 1117 across the UK Ireland USA Canada and Italy. Our business model is exclusively B2B : we work only through education agents never with individual students. This ensures our focus is on building strong long-term partnerships and providing agents with the support resources and confidence to grow recruitment in their markets. We are seeking a dynamic and experienced Global Sales Director to lead and expand MLA's international strategy. The successful candidate will oversee the global network of education agents, develop new markets, drive ambitious sales growth worldwide and play a key leadership role in shaping the company's future on a global scale. • Develop and execute a comprehensive global sales strategy focused on agent recruitment, retention and revenue growth across multiple regions., • Lead, inspire and manage the regional sales managers and teams responsible for key territories., • Build, maintain and expand MLA's trusted network of education agents globally., • Provide agents and internal teams with clear, compelling programme details, pricing structures and marketing resources to maximize enrollments., • Represent MLA at major international education conferences, trade fairs and agent workshops worldwide., • Act as the primary point of contact for key global agents, ensuring excellent service responsiveness and problem resolution., • Analyze global market trends, agent performance and customer feedback to continuously refine sales strategies and product offerings., • Prepare and present global sales forecasts, reports and strategic updates to the senior executive team.>, • Collaborate closely with marketing, product development and operations teams to align sales initiatives with company goals., • Bachelor's degree in Business, Marketing, Education or a related field; MBA or equivalent advanced qualification preferred., • Minimum of 7-10 years of progressive sales leadership experience in residential summer/junior education travel, ideally in a global capacity., • Proven track record of building and scaling successful B2B/agent sales networks across multiple international markets., • Strong leadership and team management skills with experience managing diverse cross-cultural teams., • Excellent interpersonal, negotiation and presentation abilities., • Fluency in English is essential; proficiency in additional languages is highly desirable., • Strategic thinker with the ability to operate effectively in a fast-paced, evolving global environment., • Willingness and ability to travel internationally as required., • Competitive executive-level salary with attractive performance-based incentives., • Opportunity to lead and grow a well-established trusted global junior programmes brand., • Significant professional growth and career development in an expanding international company., • Business Development, • Sales Experience, • Direct Sales, • Marketing, • SAAS, • Hotel Experience, • Management Experience, • Revenue Management, • Salesforce, • Sales Management, • Enterprise Sales, • Negotiation #J-18808-Ljbffr

Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is s

Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Intercom has a hybrid working policy. Intercom is the AI Customer Service com

Inbound Sales & Customer Service Agent - Dutch Speaker Location: Hybrid role with initial training on-site in London Salary: £12.30 per hour + benefits Commission: Uncapped commission structure, paid monthly (on-target earnings approx. £5,000 per year) Hours: Full-time, 37.5 hours per week. Shifts between 8am-8pm Monday-Friday and 8am-5pm weekends (one weekend day every other week). Progression: Opportunities to advance into roles such as Social Media, Training, Quality Support, and Team Management. Role Overview: We're seeking a Dutch-speaking customer service and sales professional to join a dynamic team supporting holiday bookings for European customers. You'll handle inbound calls, assist with service requests, and drive sales through understanding customer needs and upselling additional products. Key Responsibilities: Manage inbound calls for sales and service Process booking changes, cancellations, and confirmations Identify customer needs and generate sales Upsell additional services and extended stays Key Skills & Experience: Fluent Dutch and English Strong interpersonal and communication skills Previous experience in customer service or sales (essential) Ability to work in a fast-paced environment and meet KPIs Resilient, detail-oriented, and motivated to achieve targets Training & Benefits: Full training provided (product, systems, sales techniques) Life insurance, discounts, and perks 20 days holiday + bank holidays Career development opportunities including NVQs and apprenticeships Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. TPBN1_UKTJ

Job title: Area Manager - Property Management Locations: Greater London Contract / Hours: Permanent position, 37 hours per week Package: Competitive salary, company car or car allowance with excellent Colleague benefits About the role Churchill Estates Management are recruiting for an Area Manager to oversee a number of independent retirement housing developments in and around Greater London, spanning from Staines across to Dartford. The Area Manager ensures that we deliver a first class, cost effective management service combined with exceptional customer service that exceeds expectations and achieves targeted profitability. The Area Manager will undertake regular visits to sites in their region, maintaining customer relationships with external landlords and Homeowners, whilst supporting and developing a team of Lodge Managers - these are our colleagues on site who co-ordinate day-to-day activities including maintenance, health & safety and events. The Area Manager will also take direct responsibility for the property management of a selection of retirement properties. In all, there are 19 sites to manage across the region. The Area Manager supports their team's professional development by carrying out regular performance reviews, leading on recruitment processes and induction of new colleagues, supporting individuals in their understanding of the company values and the required level of service to achieve a consistently high standard. Other duties will include controlling expenditure, producing budgets and accounts for presentation to the Homeowners - the Leaseholders - negotiating with contractors and overseeing performance. The Area Manager will build internal relationships with our support teams based at Head Office in Ringwood, Hampshire. These teams provide support with varying aspects of the role, including Service Charge accounting, Property Services (Section 20's) and Human Resources. This role is based from home, with extensive travel across the region. There will be occasions when visits to our Head Office will be required. The hours of work are 9.00am - 5.30pm, Monday to Thursday and 9.00am - 5.00pm on Fridays. About you Our Area Manager will demonstrate proven working knowledge of property management and building structures. It is desirable to hold a recognised property management qualification with membership of RICS or IRPM, preferably with experience of the leasehold retirement sector. With proven people management experience, ideally of a dispersed team, you will be confident, friendly, and possess excellent communication skills coupled with a high degree of competence in written and spoken English and numeracy. You will be self-motivated, able to handle conflict, problem solve and develop relationships with internal and external stakeholders at all levels. Additionally, you will be extremely well organised, flexible, able to manage several tasks simultaneously and willing to take on new responsibilities. You will demonstrate excellent IT skills with sound knowledge of MS Office applications. To carry out this essential role, you will require a full UK Driving Licence and it would be preferable to be based in or around London for ease of travel. How you will be rewarded Competitive salary Company car or cash for car allowance Annual leave entitlement of 25 days, plus Bank Holidays Day off for your birthday BUPA Healthcare Company pension contribution Life assurance Professional development and training academy resources Incentive schemes for the referral of new colleagues, clients, land and management opportunities, subject to terms and conditions Professional memberships reimbursed Employee assistance programme Reward card About us We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team. Our Company Values TORCH : Trust/Openness/Respect/Communication/Honesty We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story, apply today! We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy. TPBN1_UKTJ

A leading technology firm in the City of London is seeking a Customer Experience Agent to provide technical support and enhance customer satisfaction. This role requires a proactive approach to customer issues and entails working cross-functionally. The ideal candidate will have technical expertise,

About the job Spanish Speaker customer support agent FULL REMOTE freelance. Are you looking for a fully remote and flexible job? We are hiring freelance email customer support agents for international companies. Job Openings Spanish Speaker customer support agent FULL REMOTE freelance.