Customer support agent jobs in United Kingdom

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. Completion of post-secondary education in an environment or sustainability discipline or related experience • Entry level position with 1-3 years experience in a sustainability role, • Knowledge of environmental, social and governance issues combined with the capabilities to interpret these issues for Snowfox Group’s business environment, • Database management experience would be an asset, ability to review multiple data sets and collate, tabulate, and analyze and interpret results., • Previous experience in the Food and Beverage or Consumer Packaged Goods (CPG) industries would be an asset., • Energetic, resourceful, hands-on individual with a strong bias for proactive action and customer service, • Strong ethics – a personal reputation for integrity and “above-reproach” ethics, • Excellent support planning, organizational, problem solving and project management skills, • Superb time management and multi-tasking skills, with the ability to manage competing priorities and meet tight deadlines, • Excellent written and verbal communication skills., • Ability to work in a fast-paced environment with meticulous attention to details, • Self-motivated, agent of change that can work with and communicate to all levels within the business units, • Independent and self-disciplined * FTC MATERNITY COVER 12 MONTHS STARTING JAN * Reporting to the Group Chief Development Officer , the UK Sustainability Manager will assist in leading Wonderfields Group’s sustainability initiatives within the UK for the YO! and Taiko Food brands. You will be an integral part in the evolution of the ESG strategies in this newly created role. This hybrid position based in the Greater London area, will see you working directly with the internal brand teams and external stakeholders in developing, supporting, and implementing the sustainability policy in the focus areas of: Responsible Sourcing | Plastics, Paper & Packaging |Food Waste Reduction |Green House Gas Emissions & Energy Use Responsibilities: • Collaborate with internal stakeholder teams (Executive Teams, Supply Chain, Product Development, Marketing, Quality Assurance/Technical Operations) to support the development and implementation of sustainability efforts across the businesses., • Be the Sustainability Champion to improve knowledge within the organization and be the voice as business decisions are made in order to encourage change, • Research or review regulatory, technical, or market issues related to sustainability, ensuring compliance with environmental regulations by working with government agencies, non-profit organizations, a

💼 AI Systems Integrator — Sustainability & Automation Location: London Company: Grounded Packaging 🌍 We’re Grounded - a next-generation sustainable packaging company using advanced materials, data and AI to help the world move beyond plastic. We’re now building something new: internal agent systems that automate workflows across our sales, operations and sustainability teams. To make this happen, we’re looking for a builder - a graduate or someone early in their career who’s obsessed with AI tools, automation flows and systems integration. This isn’t a typical dev role. It’s a creative one - you’ll work hand-in-hand with our core (young) team to design and deploy smart agent flows that automate real-world processes across quoting, customer support, logistics and sustainability analysis. 🚀 What you’ll do • Design and connect AI agent flows using tools like GPT, Notion, Zapier, LangChain, Front, or custom APIs, • Build automations that power internal ops - from data handling to workflow orchestration and APIs into Grounded's own platform, • Prototype quickly: test → break → refine → scale, • Collaborate directly with our sales, operations, and sustainability teams, • Help architect the backbone of how a global sustainable packaging business uses AI 🌱 Who you are • You think in systems — and love making things talk to each other, • You’ve been experimenting with OpenAI, Anthropic, LangChain, Relevance AI, Zapier, etc., • You’re comfortable in Python or JS but prefer building tools to writing endless code, • You’re curious, fast, and biased toward action, • You care deeply about climate, sustainability, and solving hard problems that actually matter ⚡ Why Grounded • Work directly with founders and leadership on global AI transformation projects, • Build systems that directly reduce waste and carbon across major global brands, • Join a culture that moves fast, builds boldly, and is reinventing how an old industry works, • Opportunity to grow into AI Ops Lead / Product roles as we scale 👉 If you’re the kind of person who automates their own life for fun - and wants to use that skill to help solve the plastic crisis - we want to hear from you. Send your portfolio, GitHub, or a short Loom showing something cool you’ve built with AI tools. We're flexible on the exact shape of the role; full time part or contract to start. We're trying to find the right person to grow with us. But you have to be excited by sustainable materials and the use of Ai to help scale the solutions.

Machine Learning Engineer Description The company We are a rapidly growing startup developing solutions that blend human expertise and AI agents to handle manual customer and marketplace operations tasks. Our unique approach combines the strengths of human expertise (high accuracy and nuanced decision-making) with the advantages of AI automation (speed and cost efficiency). This cutting-edge technology helps businesses solve real-world challenges in trust & safety and beyond without complex technical integration. We believe in an online world free from harm, where we can trust AI to make safe and fair decisions. We have raised about $25M in VC funding from top-tier funds, including Creandum and Plural, and operate at significant scale - analysing millions of daily images and videos. But we are just at the beginning of our journey - and we are very excited about our plans for growth over the coming year and beyond! The role We are now looking for a Machine Learning Engineer to build and deliver innovative AI products to our customers. Your software expertise and machine learning knowledge will help transform our customers' manual processes into AI-automated solutions. Your mission will be to ensure our customers receive the most effective AI solutions for their specific needs, either by delivering solutions to them or creating capabilities that support these activities. You will apply your technical and analytical skills to understand customer challenges and collaborate with them to leverage our AI in the automation of their work. Initially, you will provide hands-on support for our machine learning models as they come to market, but then will gradually develop self-service tools that empower customers to achieve value independently. As part of this role, you will do some or all of: • Collaborate with customers to thoroughly understand their workflows, then design and build Virtual Agents that automate their processes., • Contribute to the development of our Virtual Agent development platform that scales with our product strategy., • Ensure our AI services maintain high standards of reliability, observability, availability, and performance., • Participate in our machine learning community to influence how we implement machine learning and computer vision technologies, shaping Unitary's future., • Take ownership of customer outcomes with the autonomy to make decisions that surprise and delight our customers., • Contribute full-stack development, including software engineering, DevOps, and MLOps, along with light task and project management to ensure your AI solutions deliver maximum value. Requirements You We are looking for someone who is as excited about Unitary’s mission as we are, who wants to have a large impact at an early-stage startup, and be a key part of defining Unitary’s future as one of our early employees. We need versatile people who are happy to get stuck into whatever needs doing, and are ready to learn and grow with the company. For this particular role, we need a proactive Machine Learning Engineer who is comfortable engaging with customers and technical internal stakeholders and exploring and presenting new ideas. Strong communication skills are essential, as you'll lead technical deliveries and bring others along on the journey. You embrace a product mindset in everything you do and should demonstrate a genuine curiosity for solving current and future customer challenges. We would love to hear from you if you: • Have strong Python and Machine Learning Engineering skills, with experience using and applying AI to solve customer problems, • Can (or want to learn to) develop agentic AI systems that can automate human processes, • Have an understanding of (or want to learn) how software is deployed through Kubernetes, and with the capability to deploy some infrastructure elements independently, • Can demonstrate problem-solving and project management skills in order to analyse workflows and design automated solutions, • Thrive in a collaborative environment where group output and team achievements weigh heavily than individual input, • Can travel to our company-wide off-sites three times per year It would be even better, but not essential, if you have: • Experience working in a fully remote, international team, • Previous startup experience, • A background in building and operating agentic AI systems, • Experience with MLOps practices and tools, and monitoring machine learning systems in production, • Knowledge of CI/CD practices and tools such as GitLab CI, Argo CD, • Proficiency with SQL and NoSQL databases, • Worked with Kubernetes and infrastructure as code (IaC) tools such as Terraform About us The team Unitary is a remote-first team of c. 20 people spread across Europe and North America who are fiercely passionate about making the internet a safer place, and deeply motivated to become a force for good. We have an ambition to create a company filled with happy, kind and collaborative people who achieve extraordinary things together. Our culture is built around the power of trust, transparency and self-leadership. Working at Unitary We are committed to creating a positive and inclusive culture built on genuine interest in each other's well-being. We offer progressive and market-leading benefits, including: • Flexible hours and location, • Competitive salary and equity package, • Occupational pension, • Generous paid parental leave, • Generous paid sick leave, • Annual budget for your professional development and growth, • Annual budget for your individual health and wellness, • Three team off-sites to London or other exciting destinations in Europe

We are seeking a Senior/Expert Engineer/Engineering Manager to lead one of the core engineering teams within Planning Agent, our AI-powered advertising planning platform used daily by IPG agency teams. You will help shape and grow a product with AI at its core, using agents to power an AI assistant advertising planners throughout their workflow. You’ll lead a cross-functional team of 8–10 remote engineers and data scientists, distributed across multiple countries in Europe, with a significant presence in Poland and Ukraine. Our tech stack includes Python with a React frontend, deployed on AWS in Kubernetes clusters, using GCP for Gemini and LangGraph for agent orchestration. While you’ll have the resources of a large organisation, this team operates with a startup mentality: embracing rapid iteration, a cross-functional mindset, and end-to-end ownership of features. The role can be tailored to your strengths, whether as an Individual Contributor, a Manager, or a mix of both. You’ll lead system design, make architecture decisions, and guide technical direction while balancing hands-on implementation with enabling the team to deliver effectively. Depending on your focus, you may spend more time coding and implementing complex features, or more time on coaching, mentoring, and driving delivery. In all cases, you’ll conduct code reviews, contribute to high-impact features, and foster a high-performance engineering culture. This position reports to the VP, Software Engineering, Planning. It will be primarily remote, though you are also welcome to work in our London office. Key Responsibilities: • Shape the architecture and engineering design of the product and its interactions with other applications and services, • Lead by example in technical delivery and engineering best practices, • Work with the Product team and other Tech Leads to execute the roadmap and translate requirements into actionable engineering tasks, • Discuss technical solutions with the development team, communicate goals, and facilitate execution, • Develop and expand product capabilities, from AI-driven features to core full-stack enhancements, • Lead functional design and code reviews, providing constructive feedback, • Coordinate with QA to achieve automated testing in support of continuous delivery, • Build and maintain a high-performance team and an innovative culture, • Provide coaching, mentoring, and career development to team members, • Have a results-driven personality, high enthusiasm, energy, and confidence Minimal Requirements: • Proven experience as a senior technical leader in an Agile/Scrum environment, • Strong knowledge of Python and microservice architectures, • Experience building web applications, preferably including React, • Familiar with software development methodologies, scaled system design, and best practices, • Knowledge of AWS and cloud-native architectures; familiarity with LangGraph a plus, • Strong communication skills, able to explain technical problems clearly to varied audiences, • Excellent organisational and technical writing skills, • Experience working with remote and geographically distributed teams a plus, • Background in advertising/marketing tech a plus Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day. Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies, Inc. (IPG). For more information, visit Acxiom.com.

About Us RedCompass Labs enables good payments and helps stop the bad. We are experts in ISO20022-based payments, instant payments, cross-border payments, payments interoperability and financial crime. We use the latest Applied AI, micro-services technology and deep payment knowledge to deliver payment transformation projects. These solutions help our clients accelerate their payments modernization programs, reducing costs and regulatory risk. The RedFlag Accelerator sets the industry standard for detecting financial crimes. Using a persona-oriented approach, it identifies the actors behind transactions—victims, money-laundering professionals, perpetrators, and more. By combining the very latest red flags, crime models, and OSINT data, our system detects crimes spanning labor and sex trafficking, elder abuse, drug trafficking, as well as scams and potential APP fraud within financial transactions. Our comprehensive offerings include algorithms, analytics, and training tools for bank’s systems and team. With offices in London, Warsaw, Antwerp, Tokyo, Miami, Toronto, and Pune, we support clients worldwide. Role Description RedCompass Labs is seeking a strategic and hands-on Payments Product Marketing Manager for a 6-month contract to lead the marketing of our innovative suite of Expert AI Payments Agents. These agents bring the power of Hybrid Intelligence to complex payments modernization projects, transforming how banks and payment platforms tackle regulatory change, system upgrades, and system integration. You’ll work closely with the product, consulting, and engineering teams to craft and communicate compelling value propositions. This role is pivotal in launching and driving the adoption of our AI agents across key channels — from web and sales enablement materials to analyst briefings and customer presentations. Key Responsibilities: Positioning & Messaging • Craft clear, differentiated positioning and messaging for each AI Agent based on customer pain points and industry trends, • Develop compelling narratives that bring the Hybrid Intelligence vision to life Execution • Support and execute the marketing strategy in partnership with the Executive, Product and Marketing leadership teams, • Plan and deliver product launches across digital channels and internal sales materials, • Prepare web presences, briefing packs, talking points, and pitch decks for sales and analyst engagements, • Collaborate on strategic partnerships where relevant Customer & Market Insights • Conduct win/loss interviews and gather competitive intelligence, • Build and refine buyer personas to inform messaging and campaigns, • Use market feedback to influence product roadmap and go-to-market planning Cross-functional Collaboration • Work closely with product, engineering, consulting, and leadership to align messaging and ensure successful adoption, • Collaborate with sales to ensure consistent execution across touchpoints and that marketing materials meet their needs Key Deliverables (within 6 months): • Develop core messaging and positioning for each AI use case o Product factsheets and one-pagers o Sales decks and client-facing presentations o Briefing packs and messaging guides for internal use o Briefing packs for analysts o Creative briefs and scripts for video content o Product demo’s • Contribute to RedCompass Labs’ content pipeline with use case narratives and customer stories, • Support enablement across sales and pre-sales teams with tailored content To be successful in this role you need the following: • 5+ years’ experience in product marketing, with a focus on payments, • Strong track record of launching and driving adoption for innovative products, • Excellent copywriting and communication skills — able to distil technical products into compelling narratives, • Analytical mindset with experience in persona development, competitive analysis, and customer research, • Comfortable working in fast-paced, cross-functional environments with shifting priorities, • Passion for AI, payments, or enterprise technology a must have Contract of employment with RedCompass Labs includes the following competitive benefits package: • Life insurance, • Group Income Protection, • Health Insurance for you and your family, • Dental Insurance for you and your family, • Pension: the pension is currently 4% employer and 4% employee. You can also contribute more and to a private pension., • 28 days annual holiday plus Public & Bank holidays and Company Holiday Day RedCompass Labs is committed to promoting and supporting a diverse and inclusive workplace, ensuring fair and equitable treatment for all. This fuels innovation and enables us to work better together with each other and for our clients.

ASSISTANT UNDERWRITER: PROPERTY (OPEN MARKET &/OR DELEGATED) REPORTS TO: CLASS UNDERWRITER LOCATION: LONDON This career opportunity is available at Santam Syndicate 1918 for a Assistant Underwriter: Property who will be based in the UK & have right to work in the UK. WHAT WILL YOU DO? To support the underwriting of Property business within a Lloyd’s syndicate or managing agent. This role includes risk assessment, data analysis, pre-bind support, and administrative functions to ensure smooth operation of the underwriting process. The Assistant Underwriter will help maintain underwriting discipline, assist in the preparation of documentation and reports, and contribute to the profitability and compliance of the property portfolio (both open market and binder). WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE? Key Responsibilities: Underwriting Support: • Assist the Class Underwriters and Business Head's with the analysis and evaluation of new and renewal property submissions (open market and/or delegated)., • Prepare underwriting files, including gathering risk information, loss histories, occupancy data, construction details, and exposure metrics., • Conduct initial review of property schedules, location data, and cat exposures (with support from senior underwriters)., • Help generate and issue quotes, endorsements, and policy documentation under supervision., • Monitor endorsements and adjustments during the policy period. Data Management & Analysis: • Collect and validate bordereaux data (if supporting delegated property business)., • Maintain and update internal underwriting systems and databases., • Perform basic pricing and accumulation analysis using internal tools or vendor platforms (e.g. RMS, AIR, Exact)., • Assist in the production of MI, reports, and underwriting dashboards. Broker & Stakeholder Interaction: • Liaise with brokers to gather additional risk information and documentation., • Attend broker meetings (internal or external) to gain market exposure and support the underwriter., • Build good working relationships with brokers, claims, finance, compliance, and modelling teams. Documentation & Compliance: • Ensure all underwriting files are complete, accurate, and audit-ready., • Help ensure that underwriting activity complies with Lloyd’s minimum standards, internal underwriting guides, and regulatory requirements., • Maintain clear records of quotes, declinatures, binders, endorsements, and communications. Team Collaboration: • Work closely with underwriting assistants, operations, and other support teams to ensure efficient workflow., • Participate in internal training, market presentations, and development sessions., • Provide support during peak periods (e.g. renewal season or catastrophe events). QUALIFICATIONS AND EXPERIENCE: • Degree in Insurance, Risk Management, Business, or similar field (or relevant experience)., • 3–6 years of experience in an insurance or underwriting support role preferred., • Working towards ACII or other professional insurance qualifications is advantageous., • Exposure to Lloyd’s or London Market practices highly desirable., • Solid knowledge of property risks, policy wordings, and regulatory environment., • Strong analytical and decision-making skills, with commercial awareness., • Excellent communication skills and negotiation skills, particularly with broker, clients and internal stakeholders, • Proficiency in relevant underwriting systems and Microsoft Office. KNOWLEDGE AND SKILLS: • Delivering results and meeting customer expectation, • Relating and networking, • Analyses, • Applying expertise and technology, • Achieving personal work goals and objectives, • Attention to detail, • Planning and organising skills, • Problem Solving, • Negotiating, • Business Acumen/Knowledge, • Business Analysis PERSONAL ATTRIBUTES: • Drives results, • Recognised personal reputation, • Deciding and initiating action, • Leading and supervising, • Collaborates, • Client focus, • Flexibility and adaptability, • Cultivates innovation, • Strategic decision making, • Analytical thinking, • Influencing/ gaining commitment, • Business acumen, • Coaching and development WHO WE ARE: Santam syndicate 1918 is a new wholly owned and capitalised entity of Santam Insurance, the largest insurance company in South Africa with a 107-year heritage. 1918 is strategically important in expanding and developing Santam’s international footprint, through access to the London market talent, distribution network and Lloyd’s global insurance and reinsurance licenses. Our syndicate is a London managed and run business, with a strong, experienced leadership team, focused on underwriting discipline, whilst allowing our teams to feel empowered and accountable for their actions. We are building a collaborative team where underwriting, claims, actuarial and other functions work closely, to help achieve superior underwriting results. At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with the aim to create an inclusive workforce.

Job Title: Assistant Quantity Surveyor. Reports To: Chartered Surveyor and / or Associate. Qualifications: RICS-Accredited Degree. Overview: An excellent opportunity has arisen for a motivated Assistant Quantity Surveyor to join a dynamic and growing team within a leading multidisciplinary property and construction consultancy. The successful candidate will support senior surveyors while increasingly taking ownership of their own projects, working with a range of clients across various sectors. This position is ideal for a candidate who has recently completed a graduate role or for an experienced surveyor working towards chartership, ready to take the next step in their professional development. Key Responsibilities: • Support or lead day-to-day project activities under the guidance of Chartered Surveyors or Associates., • Conduct and assist with a range of surveys and inspections., • Prepare and produce site meeting minutes, specifications, tender documents, and contract documentation., • Assist with roles such as Employer's Agent and Contract Administrator., • Analyse site activities and prepare progress reports covering time, quality, and cost performance., • Support the wider team to ensure successful delivery of client projects., • Mentor and guide trainee and graduate surveyors, delegating tasks and supporting their professional development., • Work proactively towards APC goals and continuous professional development. Key Competencies: Business & Operational Skills • Planning & Organising: Demonstrates effective time management and flexibility to meet business objectives., • Managing Workflow: Delegates effectively, supports team development, and delivers to deadlines., • Judgement: Makes well-informed decisions based on sound reasoning and available information., • Functional/Technical Learning: Actively progressing toward RICS APC competencies; regularly attends CPD sessions., • Customer Focus: Builds and maintains strong client relationships, demonstrating a high standard of client care. Personal & Interpersonal Skills • Effective Communication: Communicates clearly and professionally in written and verbal formats., • Listening: Demonstrates active listening skills and remains composed in challenging situations., • Personal Development: Committed to continuous improvement, actively seeks feedback, and pursues learning opportunities., • Drive & Enthusiasm: Self-motivated, proactive, and resilient in the face of challenges., • Drive for Results: Strives for excellence, maintains accuracy, and takes ownership of professional growth and performance. Experience Required: • Minimum 12 months' experience as a Graduate Surveyor or at least 5 years' experience in a similar or supporting surveying role., • Strong technical knowledge with the ability to build and maintain positive relationships with clients and colleagues., • Experience may include part-time study towards a relevant qualification. Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Site Agent Galldris Group Location: Radlett Infrastructure Project, Hertfordshire An exciting opportunity has arisen for a Site Agent to join our London Region on our Radlett Infrastructure Project. To be considered, you will come from a Civil Engineering background with previous experience in Civils project delivery, in both pre-construction and construction stages. Strong experience in Civil Infrastructure work, RC structures and highways works. Working in high profile, Tier 1 environment with attention to health, safety, environment and quality. Able to work under own initiative. Can-do attitude. Good communicator. Assertive Team Leader. Able to work under pressure. Ability to build collaborative relationships. The Site Agent will be responsible for managing a team constructing new adoptable highway and estate roads including all underground services and new structures, including responsibility for health, safety, environment and quality in accordance with Galldris Management system and contract requirements. Key Accountabilities to include but not limited to: Health, Safety and Environment • Strong, visible, proactive leadership with regards to health, safety, environment and quality standards, • Contribute to the achievement of Galldris safety targets and zero tolerance of unsafe working practices and occurrences, • To establish and implement site systems and controls consistent with Galldris company standards and project requirements, • To ensure the production and communication of risk assessment and methods statements to the site supervision, • Support and endorse Galldris Behavioural Safety programme and the use of hazard and good practice observation reporting (or Customer led initiatives similar to above where required), • Contributing to the value engineering and buildability of the project. Agreement of programmes and methods of construction with Planner and other appropriate production personnel, • Ensuring that resource requirements, production outputs, overhead targets etc, are established, monitored and controlled, • Carry out constructive analysis of fully resourced programme and ensure production of operational target programmes to reflect the overall contract programme, • Leadership and management of a team, • Organisation of resources for the overall control and execution of the works including the selection of sub-contractors to carry out the works where necessary, • To secure materials and plant necessary to meet specifications and planned programme of work. Manage wastage and allowances of materials, • Ensure that RAMS, ITPs, MARs are signed off before any work commences. Ensure all testing regimes are in place and work inspection requests and check sheets are implemented and adhered to, • Manage all permitting and approvals, • Produce the temporary works requirements as the TWC or support with the management of the temporary works designs and safe implementation, • Considerable experience in Civil Engineering and Highways works, with strong technical knowledge., • Knowledge of the requirements and implementation of CDM Regulations, • Good knowledge of specifications and testing regime relevant to general civil engineering / specification for highway works, • Ability to produce RAMS, Task Briefing Sheets, and safe systems of work. Knowledge of Safety, Quality and Environmental systems, • Degree/HNC/HND in civil engineering or similar, • Member of the Institution of Civil Engineers or equivalent desirable, • IOSH Managing Safely, • SMSTS and CSCS Card Should you feel you have what it takes to be successful in this role then we would love to hear from you. Employee referral scheme - refer a friend or family member to work for Galldris. We look forward to hearing from you. Galldris is an Equal Opportunities employer and does not discriminate against any protected characteristic. Note for Recruitment Agencies: We are not using Recruitment Agencies for this role. In the event of speculative CV submissions, no fees will be applicable.

AI Reporting & Insights Lead — AI-Powered Analytics & Insights Location: Remote (with flexible core hours) or London, hybrid The Role As AI Reporting & Insights Lead you'll own the intelligence layer of our AI-powered platform—the dashboards, reports, prompts, and templates that transform raw customer data into clarity. This is a unique hybrid role combining AI expertise, analytical rigor, and customer-facing delivery. You'll define what "great AI-powered reporting" looks like and make it repeatable, scalable, and delightful. What You'll Actually DoOwn Core Reporting Infrastructure (40%) • Architect AI-powered reports: Design weekly email summaries, automated dashboards, and report templates using LLM summarization, structured extraction, and embedding-based clustering, • Craft intelligent prompts: Build and maintain the library of system prompts for ticket summarization, theme extraction, sentiment analysis, and qualitative insights, • Define reporting standards: Set quality bars for what makes a great dashboard (agent performance, app store trends, CSAT drivers, topic evolution, etc.), • Deliver bespoke insights: Partner with key accounts to understand analytical needs and build custom AI-powered reports and dashboards, • Simplify the complex: Translate sophisticated AI outputs (embeddings, clusters, anomalies) into executive-ready insights that non-technical users can understand and act on, • Train & enable: Create playbooks and conduct workshops showing customers how to maximize value from Clarity's AI reporting features, • Shape AI reporting features: Partner with Product and Data Science to spec new capabilities—structured output schemas, prompt templates, embedding-based discovery, • Experiment & prototype: Build proof-of-concepts for new report types using Python, pandas, OpenAI APIs, and our data pipelines, • Monitor report health: Track delivery, engagement, and quality metrics; debug when outputs degrade, • Performance tuning: Optimize report generation costs and latency; balance API usage with quality, • 5+ years in analytics roles building customer insights, product analytics, or data-driven reporting, • AI-native experience: Hands-on work building reports or products using LLMs—prompt engineering, structured output generation, embeddings, RAG, summarization pipelines, • Python proficiency: Comfortable with pandas, OpenAI library, API integrations, and data manipulation for prototyping and analysis, • SQL fluency: Can write complex queries and understand data modeling, • Simplification superpower: Exceptional ability to make complex AI concepts and technical outputs understandable to non-technical audiences—you know how to hide the magic while showing the value, • Data storytelling: You know what makes an insight actionable vs. just interesting; you can craft narratives that drive decisions, • Customer empathy: Comfortable presenting to executives, running workshops, and handling ambiguous requirements with patience and clarity, • Experience with text analytics, NLP, or customer experience (CX) analytics, • Background in time-series analysis, anomaly detection, or forecasting, • Prior work at analytics agencies or consulting delivering bespoke reporting, • Exposure to AI infrastructure (vector databases, embeddings, semantic search), • Experience at early-stage startups or as a founding team member About Clarity Clarity is an AI-first startup revolutionizing how companies understand customer feedback. Our platform consolidates feedback from app reviews, support chats, surveys, and social media into actionable insights. Trusted by brands like Grubhub, OpenAI, Dropbox, Uber, and Careem, we turn messy, multi-channel data into structured intelligence that drives real business decisions. We're backed by top investors including Neo, Sukna, Race Capital, Propeller, and Wamda, having raised $12M to date.

A leading Managing Agent in the Lloyd’s Market is expanding its growing change function and is seeking a Business Analyst with strong London Market experience to support a portfolio of complex business transformation initiatives. In this role, you’ll act as the key link between the business and delivery teams, engaging with senior stakeholders across Underwriting, Claims, Actuarial, Finance, Operations, IT, and other core functions. A newly created role with the opportunity to make a meaningful impact as the team continues to grow. About the role: • Work closely with business stakeholders across Underwriting, Claims, Finance, Operations, Actuarial, and IT to understand strategic priorities and translate them into clear business requirements., • Conduct detailed analysis of current and target processes, identifying opportunities for efficiency, automation, and improved customer and broker experiences., • Define and document business requirements, user stories, process maps, and acceptance criteria to support change delivery., • Support the design and implementation of operating models, systems, and process improvements across multiple workstreams., • Collaborate with project managers, architects, and developers to ensure solutions meet business needs and are aligned with Lloyd’s and regulatory standards., • Provide analytical insight and reporting to support change governance and benefit tracking. Experience and Skills • Proven experience as a Business Analyst within the Lloyd’s or London Market insurance industry., • Strong understanding of insurance lifecycle processes - particularly underwriting, claims, and delegated authority., • Experience working on business transformation or operating model initiatives, ideally involving both technology and process change., • Skilled in process mapping, requirements gathering, and business case development., • Strong stakeholder management and communication skills, with experience engaging senior business and technical teams., • Familiarity with market systems and platforms (e.g., PPL, DDM, LIMOSS, or Blueprint Two initiatives) is highly desirable., • Competent with analysis and documentation tools such as Visio, JIRA, Confluence, or Excel., • Ability to work in a fast-paced environment, balancing multiple priorities while maintaining attention to detail. Hybrid role, 2-3 days in the London office. If this sounds like you, or if you are interested in other London Market Business Analyst jobs, apply below or contact Sofia Chaves ()

About the Company Our client is a leading, global reinsurer is seeking an impactful Compliance Manager to join their dynamic Legal, Regulatory & Compliance team. This role is crucial in supporting the UK Syndicate's operational compliance across a wide range of regulatory disciplines, with a specific focus on delegated underwriting arrangements. You'll work closely with key business units—Underwriting, Claims, and the Delegated Underwriting Solutions Team (DUST)—to ensure the business adheres to all relevant PRA, FCA, and Lloyd's standards. Reporting to the VP, Senior Compliance Manager, you'll be instrumental in developing and maintaining a robust compliance framework. About the Role This role is crucial in supporting the UK Syndicate's operational compliance across a wide range of regulatory disciplines, with a specific focus on delegated underwriting arrangements. Responsibilities * Regulatory & Delegated Authority Focus * * Delegated Authority Expertise: Act as the primary Compliance contact for the DUST team, managing complex queries and referrals related to binding authorities and delegated claims administrators (DCAs). * Financial Crime Lead: Provide specialist guidance and support on financial crime and sanctions compliance across the business. * Risk Management: Oversee compliance requirements for conduct risk, complaints handling, and licensing within delegated arrangements. * Regulatory Reporting: Oversee controls for the timely and accurate submission of regulatory returns to the PRA, FCA, and Lloyd's. * * Policy, Governance & Assurance * * Policy Management: Lead the annual Policy refresh process and deliver essential compliance training, including key policies like the Underwriting Controls Policy. * Monitoring & Implementation: Monitor new legal and regulatory developments and drive the implementation of changes into the business's operating framework. * Product Governance: Serve as Secretary to the Product Oversight Group (Customer Review Committee), managing all related papers and minutes. * Assurance: Assist the Senior Compliance Manager with the Principles for Doing Business at Lloyd’s attestation and help design and perform testing on key risks and controls. * Qualifications The successful candidate will be a proactive, solutions-focused compliance professional who thrives in a fast-paced environment. Required Skills * Proven Compliance Experience: Strong, relevant experience operating within a Compliance team at a Lloyd's Managing Agent or a UK Insurer. * Regulatory Mastery: Strong knowledge and practical experience with Lloyd’s and FCA requirements (including Solvency II controls). * Delegated Authority Knowledge: Good working knowledge and experience with binding authorities and the associated compliance requirements. * Financial Crime Expertise: Solid understanding of financial crime and sanctions requirements applicable to Lloyd’s Managing Agents. Contact For further details please contact Liam Taaffe at EMEA Legal Recruitment - liam@emea.legal

Role : Digital Lab Exchange (DLX) Solution Architect - Europe About the Role The Solutions Architect is a key position in the global Scitara customer team, providing leadership in uncovering customer needs and proposing solutions for our lab customers and partners. This highly visible role will not only utilize your expertise in laboratory and information technology, but also your skills in organizing, focusing, and transferring confidence to potential and existing customers, in collaboration with Scitara’s sales, product, engineering, services, and marketing teams. What it Takes You are passionate about solving the legacy problem of siloed laboratory technology and are keen to express this by teaming with Scitara sales and partner management personnel with your technical knowledge and consulting advice to transfer confidence in the capabilities of Scitara’s DLX technology. In addition, you possess leadership competencies (managing through process, working effectively cross functionally) and are motivated by helping others. To be successful, you must demonstrate professionalism, outstanding verbal and written communication skills, an organized execution of customer driven activities, and an ability to gain trust through your subject matter expertise and leadership style. Position Duties and Responsibilities • Work directly and indirectly with the Sales teams supporting functional and technical requirements for customers and partners., • Maintain a deep understanding of Scitara’s products and their applicability to the integration of Scientific data, • Architect, maintain and deliver meaningful demonstration capabilities across Scitara’s products, including new AI agent capabilities., • Key member or trusted advisor in a Pursuit Team for customers requiring a Pilot/Proof of Concept, • Develop, maintain and educate customers with knowledge of competitive alternatives, • Review or support Statements of Work to ensure the alignment of customer needs with Scitara work plans., • Collaborate with product and engineering teams to align customer feedback with product roadmap development. Required Experience, Skills, and Education • 10+ years’ experience in a customer-facing role in the laboratory technology industry understanding R&D and QC lab processes and data flows with experience in LIMS, E-Notebooks and Chromatography Data Systems, • Leadership experience in Managing through Process and demonstrated Cross functional success., • Understanding of life sciences technology validation processes and deliverables., • Proficient presenting/demonstrating technology solutions to scientific and technology leaders and managers., • Excellent communication, listening, presentation, and writing skills, • Broad knowledge of, and interest in, current business challenges, products, and sales practices, • Strong problem-solving and analytical skills, • Strong consultative approach including listening, questioning, persuading, • Highly self-motivated and self-directed personality, • Ability to work in a fast-paced, entrepreneurial, results-oriented culture, • Proficiency in AWS and Networking technologies, • Experience working with a CRM system (Salesforce, Hubspot, , etc.), • Bachelor’s degree or above in a scientific or computer science discipline, • Ability to travel domestically and internationally as business needs dictate. Why Join Us? • Join a fast-growing, globally recognized platform revolutionizing lab connectivity within the pharmaceutical and life sciences industries., • Collaborate with industry-leading experts and innovative thinkers, gaining exposure to some of the brightest minds driving scientific progress worldwide., • Contribute directly to impactful scientific innovation, enabling breakthroughs that accelerate research and development on a global scale., • Work at the forefront of cutting-edge technologies, including AI-driven laboratory automation and advanced integration solutions., • Be part of a transformative movement toward ‘smart labs’, leveraging artificial intelligence and automation to redefine how laboratories operate., • Engage in projects that shape the future of pharma and life sciences, enhancing efficiency, accuracy, and data-driven decision-making in critical research environments., • Experience a dynamic, forward-thinking culture that fosters continuous learning, creativity, and professional growth.

HCLTech’s Microsoft Business Applications Practice (MBAP) is seeking a D365 CE (CCaaS & Customer Service AI) Solution Architect to join our award-winning and growing team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution including system design, data integration and migration. The D365 CE (CCaaS & Customer Service AI) Solution Architect carries the ultimate responsibility for meeting the customer requirements and completing the project. Role Summary We are looking for a Solution Architect with deep expertise in Dynamics 365 Customer Engagement, specializing in Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have a proven track record of architecting and delivering end-to-end service experiences that combine Copilot Service Workspace, omnichannel routing including channels: email, chat and voice, AI-driven agent assist, and telephony integration. You will lead the architecture and technical design of complex CCaaS implementations for enterprise clients, ensuring scalable, intelligent, and seamless customer engagement across all service channels. Key Responsibilities Strategic Solution Architecture • Own the end-to-end solution design for CCaaS implementations on Dynamics 365, covering customer service, omnichannel engagement with handoff to live agents from Copilot Studio bots, • , and AI capabilities., • Lead the design of the Copilot Service Workspace, configuring and extending for agent productivity and efficiency., • Architect solutions leveraging AI for Agent Assist, including real-time suggestions, knowledge surfacing, and context-aware automation., • Collaborate with HCLTech Architects to define the chatbot strategy using Copilot Studio., • Design AI for Supervisors including real-time dashboards, conversation intelligence, and sentiment analytics., • Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication Services) into Dynamics 365 via certified connectors or custom middleware., • Working with the Data Architect to define data strategy and architecture for interaction history, customer profile unification, and insights-driven routing., • Ensure robust governance across environments, security roles, compliance, and performance management. Technical Leadership • Collaborate with developers, functional consultants, and client architects to deliver scalable, supportable designs., • Review and approve solution documentation including architecture blueprints, integration specs, and API definitions., • Lead technical workshops and architecture governance boards with stakeholders and vendors., • Contribute to pre-sales solutioning, technical scoping, and effort estimation as required., • Able to help resolve design conflicts or business process decisions across streams., • Provide support to lead coordination of the various teams/workstreams to ensure team is not working in silos. Required Skills and Experience • 6+ years of experience in Dynamics 365 CE, and are up to date with Copilot Service and Omnichannel and have had recent experience here., • Proven experience delivering Contact Centre solutions with voice, chat, social, and third-party telephony integrations., • Strong command of Copilot Service Workspace configuration and extensibility (e.g., session templates, macros, app profiles)., • Expertise in AI-powered features: agent assist, conversation intelligence, call transcription, sentiment scoring., • Experience with Power Platform, including Power Automate, Power Apps, and Power Virtual Agents., • Solid knowledge of Azure components such as Azure Communication Services, Bot Framework, Logic Apps, Cognitive Services., • Understanding of DevOps practices, solution lifecycle, and CI/CD pipelines for D365 solutions., • Excellent communication skills with the ability to engage business and technical stakeholders alike. Desirable Qualifications • Microsoft Certified:, • Dynamics 365 Customer Service Functional Consultant Expert (MB-230), • Power Platform Solution Architect (PL-600), • Experience integrating with CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, Amazon Connect, or Twilio., • Exposure to Copilot for Service, Unified Routing, and Omnichannel Voice., • Familiarity with regulatory and compliance requirements around data privacy and call recording (e.g., GDPR, PCI-DSS). HCL Tech is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance For more information on how we process your personal data, please refer to HCLTech’s ___.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future. Your Impact • Respond to user-reported issues in adherence to established Service Level Agreements, • Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions, • Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise, • Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix, • Provide timely feedback into the development process on customer-reported product problems, • Document actions to effectively communicate information internally and to customers, • Facilitate root cause investigations and manage the implementation of corrective and preventative measures Qualifications • Previous experience with Endpoint Security software is required, • SIEM experience, including -, • Deep understanding of how SIEMs works, • Experience in creating custom collections and data parsing, • Experience in creating complex correlation rules, reports and dashboard, • Experience in integration and implementation of SIEMs, • Experience working with EDR tools, • Experience with strong communication and customer service skills, • Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols, • Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging), • 4+ years of experience as a Support Engineer, • Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction., • Excellent written and verbal communication skills, • Strong customer advocacy skills and experience, ability to work in difficult customer situations, • Knowledge of Cloud infrastructure a plus, • Experience in incident response a plus, • Experience with scripting a plus The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $xxx/yr - $xxx/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found ___. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Up to £95,000 | Hybrid Working | London About the Role We're seeking a Senior Loans Agency Operations professional to join our client’s team in a Vice President capacity working 2 days a week in the office and 3 from home. This is an exceptional opportunity for a strategic Loan Operations professional to support the Director of Loan Agency Administration, driving operational excellence across Corporate Banking loan portfolios in London and MEA regions. You'll play a pivotal leadership role in ensuring seamless day-to-day operations, managing a high-performing team, and driving continuous improvement initiatives to enhance processes, systems, and service delivery. Key Responsibilities Strategic Leadership & Team Management • Support the Director of Loan Agency Administration in delivering strategic objectives for the function, • Supervise and develop a team, ensuring adherence to processes, procedures, and quality standards, • As a member of the Leadership Team, drive consistency in operating standards across Operations, • Take an active lead in the Operations change strategy, demonstrating commitment through delivery, • Promote an inclusive, collaborative culture that breaks down silos and enhances team performance Operational Excellence & BAU Management • Ensure effective running of day-to-day loan agency operations, identifying operational issues and mitigating risk, • Oversee timely and accurate processing of drawdowns, rollovers, repayments, prepayments, guarantee bookings, transfers, new deals, and fees as Agent, • Process primary and secondary trades with accuracy and efficiency, • Monitor the group email inbox and ensure swift resolution of queries, • Ensure nostro outstandings are tightly controlled and reconciled, • Report delayed items, disputed amounts, and provide updates on outstanding investigations to the Director Stakeholder Management & Communication • Liaise with front office, lenders, and borrowers to ensure relevant approvals are obtained, • Communicate effectively with customers, relationship managers, and participant banks to ensure agency facilities are handled in accordance with loan agreements, • Maintain robust links with internal teams and demonstrate proactive problem-solving Process Improvement & Systems Enhancement • Ensure adherence to key performance indicators and Quality Assurance standards, • Work closely with technology teams to establish required system enhancements, • Drive prioritisation and plan/manage change initiatives for the function, • Assist with projects and ad hoc tasks that advance the capabilities and scope of the team, • Contribute to departmental reporting and internal controls preparation What We're Looking For Essential Qualifications & Experience • Demonstrable leadership experience in loan operations, • Detailed knowledge of loan products and comprehensive understanding of loan documentation, • Proven customer-centric career experience in banking or financial services, • Experience working as Loan Agent on syndicated facilities Key Skills & Competencies • Excellent organisational and time management abilities, • Outstanding communication skills for engaging with senior stakeholders, • Demonstrable ability to innovate, support change, and problem-solve effectively, • Collaborative nature with a track record of contributing to successful team performance, • Ability to work independently whilst maintaining robust team connections, • Proactive approach to identifying and resolving issues, • Strong proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams) Leadership Qualities • Proven ability to supervise teams and drive performance, • Strategic mindset with operational delivery focus, • Commitment to fostering an inclusive, high-performing culture, • Change management experience and ability to lead transformation initiatives What We Offer Competitive Package • Salary up to £95,000, • Hybrid working arrangement – 2 days a week in office & 3 working from home., • Leadership role within a global financial institution, • Opportunity to shape operational strategy and drive meaningful change Professional Development • Work alongside senior leadership in a strategic capacity, • Exposure to complex, high-value loan transactions across multiple jurisdictions, • Lead process improvement and technology enhancement initiatives, • Develop your leadership capabilities in a dynamic environment Additional Information Candidates must have the right to work in the UK without requiring sponsorship.

Supporting the fast paced growth of our Fulfilment Operations in this role you will be identifying and delivering opportunities for improvement! As CI Manager you will be a positive agent for driving change in the Operating Region. From supporting the delivery of the improvements roadmap and driving efficiencies across a 5 pillars. you will be in a position to influence and drive positive change. This role also work closely with the wider Ocado Logistics Excellence functions, the CFC and the Operational Business Units, Delivery Operations plus the relevant Senior Leadership teams. Responsibilities As CI Manager you will be responsible for the delivery of improvement projects and initiatives that drive advanced performances across 5 pillars of Safety, People, Customer, Delivery and Cost: You will also be responsible for the following tasks: • Deliver site improvement projects to time and budget, • Work closely with Operations, Engineering, Supply Chain & Technology teams to ensure the smooth roll out of site Excellence projects, • Act as the onsite representative to support and roll out projects initiated by other business areas, • Manage projects to an agreed structure with clear requirements, stakeholders and objectives, • Manage stakeholder communications to ensure that a stakeholders are kept up to date, • Be responsible for communicating investigation and discovery results to ensure high quality information is available for project development and prioritisation Carry out discovery investigations onsite to identify operational waste, areas for improvement and potential solutions using: • Data analysis & trend mapping, • Lean methodology tools, • Operational expertise, • Qualitative insight from operational teams, • Information and legal requirements from other business areas You will also contribute to onsite cadence by: • Supporting the meeting landscape to focus and achieve buy in to quality, cost and delivery issues, • Working closely with operations teams at a levels to support them in delivering improvements, • Coaching and train operational teams to embed a culture of quality focused continuous improvement, • Supporting decision making by building cost vs benefit proposals and slide decks. Present these to the Senior Team and other key stakeholders to gain support for improvement initiatives. About you The ideal candidate will shape and drive a world class employee experience and environment to attract and retain the right people and lead your teams to foster a culture of respect, identity, loyalty, trust and aspiration where people are engaged and motivated to commit to Ocado and our values. You will possess these following qualities: • Ability to persuade, negotiate and influence key stakeholders, • Confidence in delivering informative, we-organised presentations, • Experience of managing projects, • Experience of analysing and utilising data, • Previous experience in a continuous improvement environment or the use of Lean methodology tools, • Previous experience in a 24/7 productivity conscious warehouse environment, • Working knowledge of food safety practices, • Good working knowledge of Microsoft and Google suite, • Excellent problem solving skis with a solution focus & strong bias for action, • Strong verbal & written communication and numeracy skis, • Be a recognised self starter with excellent personal organisational skis What we offer you Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. • Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being., • Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching., • Private Medical Cover: Rest easy with comprehensive private medical insurance., • Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave., • Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme, • Share Schemes: Join exciting share plans to participate in our success., • Shopping Perks: Enjoy a 15% discount on ___ and savings at popular retailers and restaurants., • Financial Protection: We offer Income Protection and Life Assurance for financial security. We're dedicated to your well-being, professionally and personally. Unlock these exceptional benefits at Ocado Logistics. Explore our employee-funded options, including Dental Insurance, Travel Insurance, and more through Benefits+. Why Ocado? We've got you covered! Embark on a journey of well-being and fulfilment at Ocado Logistics! We place your well-being at the forefront and offer an array of perks to support your holistic development. Experience a healthy work-life balance and take comfort in our comprehensive healthcare coverage. Moreover, we understand the significance of financial security in fostering a sense of stability and peace of mind. Enjoy competitive salaries and exclusive employee discounts, all aimed at promoting your overall well-being. Join Ocado Logistics today and thrive in a culture that truly values and supports your well-being at every step of your journey. About us: Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million-pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities • Act as the primary product interface between business and R&D teams to develop the self-built customer service workbench from concept to launch., • Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency., • Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent productivity and customer experience., • Streamline the consultation–quality inspection–review loop by eliminating system gaps and improving the automatic ticket routing rate., • Establish data-driven monitoring systems to measure tool efficiency, analyze user behavior, and optimize operational resource allocation., • Lead Intelligent Customer Service Planning, including Multi-language intent recognition Automated responsibility assignment, AI-driven knowledge recommendations, • Design and evolve intelligent routing mechanisms to dynamically allocate service agents based on user profiles, issue type, language, and history. Requirements • 5+ years of experience in customer service technology or product management with proven leadership in at least two systems (CRM, ticketing, or quality inspection platforms)., • Experience with AI-driven or intelligent customer service systems is highly preferred., • Strong understanding of customer service workflows and ability to identify operational pain points; familiarity with B2B/B2C tool design standards., • Skilled in data analysis tools (SQL, Excel, Tableau, etc.) with strong data-driven decision-making capabilities., • Experience managing cross-border or multilingual customer service processes (e.g., multi-time zone scheduling, localization)., • Excellent command of English (spoken and written); proficiency in additional languages is an advantage. If you’re passionate about building intelligent service tools that empower global customer experience teams, we’d love to hear from you.

The Technical Presales Engineer at Teceze plays a pivotal role in designing, positioning, and articulating modern digital workplace solutions for clients across industries. This role combines technical expertise, consultative solutioning, and client engagement to help customers modernise their end-user environments through EUC modernization, Device-as-a-Service (DaaS), automation, and AI-driven employee experience platforms. You will collaborate closely with the sales, delivery, and engineering teams to build technically sound, cost-effective, and scalable solutions — covering device lifecycle management, ServiceNow workflows, smart lockers & vending automation, field support operations (FSO), TechBar setups, DEX analytics, and conversational AI agents. Key Responsibilities 1. Solution Design & Architecture • Lead technical presales efforts for EUC, DaaS, and Digital Workplace solutions., • Design device lifecycle management frameworks — from procurement to retirement (IMACD, asset management, patching, disposal)., • Architect DaaS models incorporating OEM/vendor ecosystems, cloud provisioning, and endpoint management tools (e.g., Intune, SCCM, Autopilot, JAMF)., • Create ServiceNow-based workflows for incident, request, change, and asset management processes., • Design and integrate smart locker and IT vending machine solutions for self-service device issuance and return., • Support TechBar and FSO (Field Support Operations) solution rollouts — defining capacity, technology stack, staffing, and user experience models., • Incorporate DEX (Digital Employee Experience) metrics and analytics tools (e.g., Nexthink, Lakeside, Aternity) into proposals., • Develop automation and AI agent use cases using chatbots, ServiceNow Virtual Agent, and custom LLM-based assistants for IT support automation. 2. Presales Engagement & Bid Support • Partner with account managers and solution architects to develop technical proposals, RFP/RFI responses, and customer presentations., • Conduct detailed requirements gathering sessions and translate business needs into technical solutions., • Demonstrate Teceze’s solution capabilities via POCs, demos, and workshops., • Build solution cost models, BoMs, and support effort estimates with delivery input., • Ensure proposed solutions align with client SLAs, scalability, security, and compliance requirements., • Participate in client pitches and provide technical leadership during bid defence sessions. 3. Technology Expertise & Demonstration • Stay current with EUC and workplace innovations — including automation platforms, AI agents, and DEX solutions., • Develop and maintain demo environments, showcase labs, and accelerators for device lifecycle and digital workplace automation., • Present technical roadmaps, migration paths, and modernization journeys to clients., • Benchmark Teceze’s offerings against competitors and articulate differentiators clearly. 4. Collaboration & Handover to Delivery • Work closely with delivery and engineering teams to ensure smooth project transitions., • Create technical design documentation (HLD, LLD) and assist during early implementation stages., • Validate that proposed solutions are deliverable within timelines and cost parameters., • Provide technical mentorship to delivery and field teams where required. 5. Automation, AI & Innovation • Lead design of AI and automation-enabled workplace support ecosystems, integrating chatbots, self-healing tools, and predictive analytics., • Recommend technologies to enhance operational efficiency and user experience (ServiceNow, Microsoft Copilot, Power Automate, UiPath, etc.)., • Define KPIs for AI-driven IT support (deflection rate, FCR, MTTR reduction, DEX improvement)., • High-quality technical solution documentation for proposals, • Accurate scoping and cost estimation for all presales engagements, • Positive customer feedback and technical win rate in bids, • Successful proof-of-concepts and pilot deployments, • Innovation input into Teceze’s EUC / DEX service portfolio Education • Bachelor’s degree in Computer Science, Information Technology, or related field, • ITIL Foundation (mandatory), • Microsoft Certified: Modern Desktop Administrator / Endpoint Manager / Intune, • ServiceNow Certified System Administrator or Implementation Specialist, • Certifications in DEX platforms (Nexthink, Aternity, etc.) preferred, • 6–10 years of experience in technical presales, solution architecture, or consulting within IT Infrastructure or EUC domains, • Proven experience designing and delivering device lifecycle management and DaaS solutions at scale, • Hands-on exposure to ServiceNow ITSM/ITOM, asset workflows, and integration, • Experience with smart locker / vending machine integrations for IT hardware logistics, • Knowledge of FSO / TechBar models, resource planning, and IT support automation, • Familiarity with DEX analytics, AI virtual agents, and automation in workplace support, • Ability to translate complex technical solutions into business value propositions, • Strong presentation and communication skills, especially for C-level and enterprise clients #teceze

Job Opportunity: Hungarian-Speaking Customer Support Agent Hybrid Role in Sofia, Bulgaria (Start Mid-November) We are currently hiring Hungarian-speaking candidates for a Customer Support position based in Sofia, Bulgaria. Position Details Role: Customer Support Agent (Email only) Languages Required

Property Valuer - Hampstead Basic Salary: +/- £30,000On Target Earnings: £60,000 - £70,000+ Are you an experienced Estate Agent looking for an exciting opportunity with a leading independent, London based estate agency? If so, we want to hear from you! Our client, a leading independent estate agent, is seeking a skilled and motivated Sales Valuer to join their dynamic team. This is an excellent opportunity to advance your career in the property industry with a company that values expertise and professional growth. Key Responsibilities: • Conduct accurate and comprehensive property valuations for sales, providing reliable and detailed information to vendors., • Provide expert advice to clients on property value, market conditions, and sales strategies., • Stay updated with local property market trends to inform valuations and client advice., • Prepare detailed valuation reports and present findings to clients in a clear and professional manner., • Build and maintain strong relationships with clients, offering exceptional customer service and support throughout the sales process., • Identify opportunities for new business and contribute to achieving sales targets, • Proven experien...

About the role At Hero UK&I, we’re looking for a strategic, commercially minded Senior National Account Manager to lead some of the UK’s most loved natural food brands; Organix, Goodies and Deliciously Ella. You will manage a number of Account Managers and take ownership of one of our biggest grocery customers, delivering profitable growth and driving the availability of healthy, natural products across the UK retail landscape. What you’ll be doing In this role, you will lead and deliver Joint Business Plans tailored to customer needs and aligned with Hero UK&I’s brand strategies, focusing on mutual and profitable growth. You’ll support and evolve the grocery channel strategy while identifying commercial opportunities using EPOS data, market trends, and shopper insights across multiple categories. With full ownership of the commercial agenda—including P&Ls, forecasting, pricing, and trade spend—you'll ensure strong financial performance and ROI. Collaborating cross-functionally with teams like supply chain, marketing, category, and finance, you’ll drive seamless execution of plans and meet customer needs. You’ll be responsible for accurate forecasting, account administration, and responding to competitor activity. A key part of your role will be improving in-store visibility through data-led strategies and securing secondary space and impactful shopper marketing. Internally, you’ll be a leader and act as a customer champion and change agent—sharing insights, driving growth, and challenging the status quo to continuously improve performance. What you’ll bring To succeed in this role, you’ll bring proven FMCG experience managing major UK grocery accounts—ideally Top 4 - and a strong track record in leading teams and delivering results across multiple categories. You’ll have sharp commercial, analytical, and negotiation skills, with solid P&L understanding and the ability to balance growth with profitability. A self-starter with strategic thinking and a data-led mindset, you’re confident managing complexity and driving insight-led decision-making. You’ll be passionate about sales, purpose-led brands, and natural, healthy food, with the ability to build strong relationships across internal teams and senior retail partners. Adaptable, proactive, and collaborative, you’ll thrive in a fast-paced environment, challenge the status quo, and play a key role in shaping success. Why Hero UK&I Join a purpose-led, fast-growing business making natural food more accessible—while shaping the success of some of the UK’s most loved healthy food brands.

About Us An exciting opportunity to join this rapidly growing group, I Need Leads LTD & Agent Ai Chat Bots group, industry leaders in innovative digital marketing, AI-powered lead generation, and automation solutions. Combining cutting-edge AI technology with human expertise, our platforms serve a diverse range of sectors including real estate, solar, insurance, finance, home improvement, and wellness. We are expanding our sales team and are looking for driven Sales - commission / bonus focused Agents to join us. This is an exceptional opportunity to work with premium products like AI chatbots, SEO services, CRM systems, and full-spectrum digital marketing packages, all fuelling business growth worldwide. Your Role • Proactively generate new business by selling our monthly subscription and marketing services., • Manage the entire sales cycle from lead generation to closing deals., • Educate prospects on the benefits of AI-powered automation tools and marketing services., • Build lasting relationships to ensure customer renewals and ongoing success., • Collaborate with internal teams to deliver excellent client onboarding and support. What We Offer • Guaranteed income of 1000k per month, +20% on all generated revenue., • Work independently in a flexible, supportive environment with global backing., • Uncapped bonus earnings, in a rapidly growing untapped global market., • Comprehensive training and ongoing support on all cutting-edge products., • Access to high-demand, industry-leading digital marketing and AI solutions., • Join a diverse and innovative team shaping the future of business technology. Ideal Candidate • Exceptional communicator and persuasive salesperson., • Self-motivated, disciplined, and results-driven., • Passionate about digital innovation and AI technology., • Previous sales experience (preferred) but not essential. How to Apply Please apply directly or send your CV and introductory message to Luke Rea, Recruitment Director. Or if you prefer a quick chat, feel free to call on +44 7737 112992 #TechSales #AISales #SaaS #EnterpriseGrowth #Hiring

ABOUT US As the innovator in global cruise travel, ___ has been breaking the boundaries of traditional cruising for nearly 60 years. Most notably, the cruise line revolutionized the industry by offering guests the opportunity to design their ideal holiday on their preferred schedule with no assigned dining and entertainment times and no formal dress codes. Today, the company invites guests to 'Experience More at Sea' by providing them with more to see, more to do, more to enjoy, and more value on their holiday. Its fleet of 21 contemporary ships sail to over 400 of the world's most desirable destinations, including Great Stirrup Cay, the company's private island in the Bahamas and its resort destination Harvest Caye in Belize. Norwegian Cruise Line not only provides superior guest service from land to sea but also offers a wide variety of award-winning entertainment and dining options as well as a range of accommodations across the fleet, including solo-traveller staterooms, club balcony suites and The Haven by Norwegian®, the company's ship-within-a-ship concept. For additional information visit ___. Norwegian Cruise Line is a wholly owned subsidiary of Norwegian Cruise Line Holdings Ltd. To learn more, visit ___. BENEFITS • Pension Scheme, • Private Medical, • Development Opportunities, partnered with Dale Carnegie, • Sales Incentive Plan, • 6 weeks - paid sickness, • Discounted Cruise Programme, • 25 days paid holiday + 8 Bank Holidays JOB LOCATION AND LANGUAGE NEED This is a remote role based in the UK. Please note candidates applying for this role must be fluent in both written and spoken Italian & English for this role. BASIC PURPOSE This is a highly driven Sales and Customer Support role where you will be responsible for providing our Direct Guests and Travel Agent Partners with an exceptional standard of customer service, proactively securing bookings and maximising on all sales opportunities. You will service calls globally as part of the Follow the Sun initiative. POSITION RESPONSIBILITIES • You will receive and respond to inbound calls and emails, identifying customer requirements and matching the appropriate cruise with additional services., • You will secure sales through service, whilst meeting and exceeding targets set by your Team Leader around sales conversion, bookings and revenue generation., • Accountable for achieving set KPI’s around call handling, AHT, ASA, AUX code usage., • You will build and maintain relationships with all Trade Partners and Direct Guests., • Action fare quotations and bookings in accordance with company policies, using selling techniques to close the sale within the call., • Maintain product and brand knowledge to aid the close of a sale and any guest queries., • Responsible for securing and processing credit/debit card payment ensuring confidentiality and accuracy of all payment transactions., • Build rapport and be proactive within the call to prevent any need for a second call to the company., • Identify market and sales trends and feeding back to your Team Leader suggesting new initiatives to secure more sales., • Establish and maintain a good working relationship with other team members, guiding, advising and helping others where appropriate enhance service levels., • Consistently maintain high levels of professionalism that reflects a positive image of the product and the brand., • To complete any necessary administration duties accurately and timely., • To maintain departmental standards of dress code, office tidiness, time keeping and attendance, whether working in the office or remotely in a home office., • To comply with all relevant legal regulations to ensure customer confidentiality and contact requests are adhered to. EXPERIENCE • Experience of working in a Sales and Customer Service environment., • Previous experience of working within the travel/cruise industry or within a Contact Centre environment is desirable. COMPETENCIES / SKILLS • Knowledge of typical Contact Centre systems, CRM, Avaya, WFM, booking systems., • You will be a confident, outgoing and flexible individual with a positive attitude and enthusiastic approach, showing passion, interest and commitment., • Excellent communication skills, interpersonal and negotiating ability and the ability to use your own initiative and intuition will be required in the role., • A good level of computer literacy, a high level of attention to detail, plus strong organisational and time management skills, PC literacy in Windows, Outlook, MS Office and other associated applications., • Self-driven, results orientated with a positive dynamic approach. If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion, you have been unsuccessful.

Senior Sales Consultant - West London Salary: £35,000 basic + commission (OTE £65,000-£70,000) Start: ASAP An award-winning residential developer is looking for a confident and experienced Senior Sales Consultant to join one of their flagship regeneration schemes in West London. You'll be joining a well-established team with several new building launches ahead including one due this spring, this is an exciting opportunity for a high-performing sales professional to take ownership of a busy site and continue its success. Key Responsibilities: * Drive sales and manage the full customer journey from enquiry to completion. * Guide and support a junior consultant to ensure strong deal conversion. * Deliver an exceptional customer experience in line with brand standards. * Work collaboratively with the wider team to meet and exceed targets. * Represent the development confidently during launches, events, and viewings. About You: * Minimum 2 years' experience selling new homes (developer or agent background). * Proven off-plan sales experience and a strong track record of achieving targets. * Confident, proactive, and passionate about delivering results. * Able to work weekends on a rolling rota (2-3 per month, with 2 days off together). * Organised and motivated, with excellent communication and presentation skills. This is a great opportunity to join a thriving West London development that continues to attract both domestic and international buyers. If you're a strong closer looking for your next step with a leading developer, we'd love to hear from you.

ABOUT US As the innovator in global cruise travel, ___ has been breaking the boundaries of traditional cruising for nearly 60 years. Most notably, the cruise line revolutionized the industry by offering guests the opportunity to design their ideal holiday on their preferred schedule with no assigned dining and entertainment times and no formal dress codes. Today, the company invites guests to 'Experience More at Sea' by providing them with more to see, more to do, more to enjoy, and more value on their holiday. Its fleet of 21 contemporary ships sail to over 400 of the world's most desirable destinations, including Great Stirrup Cay, the company's private island in the Bahamas and its resort destination Harvest Caye in Belize. Norwegian Cruise Line not only provides superior guest service from land to sea but also offers a wide variety of award-winning entertainment and dining options as well as a range of accommodations across the fleet, including solo-traveller staterooms, club balcony suites and The Haven by Norwegian®, the company's ship-within-a-ship concept. For additional information visit ___. Norwegian Cruise Line is a wholly owned subsidiary of Norwegian Cruise Line Holdings Ltd. To learn more, visit ___. BENEFITS • Pension Scheme, • Private Medical, • Development Opportunities, partnered with Dale Carnegie, • Sales Incentive Plan, • 6 weeks - paid sickness, • Discounted Cruise Programme, • 25 days paid holiday + 8 Bank Holidays JOB LOCATION AND LANGUAGE NEED This is a remote role based in the UK. Please note candidates applying for this role must be fluent in both written and spoken French & English for this role. BASIC PURPOSE This is a highly driven Sales and Customer Support role where you will be responsible for providing our Direct Guests and Travel Agent Partners with an exceptional standard of customer service, proactively securing bookings and maximising on all sales opportunities. You will service calls globally as part of the Follow the Sun initiative. POSITION RESPONSIBILITIES • You will receive and respond to inbound calls and emails, identifying customer requirements and matching the appropriate cruise with additional services., • You will secure sales through service, whilst meeting and exceeding targets set by your Team Leader around sales conversion, bookings and revenue generation., • Accountable for achieving set KPI’s around call handling, AHT, ASA, AUX code usage., • You will build and maintain relationships with all Trade Partners and Direct Guests., • Action fare quotations and bookings in accordance with company policies, using selling techniques to close the sale within the call., • Maintain product and brand knowledge to aid the close of a sale and any guest queries., • Responsible for securing and processing credit/debit card payment ensuring confidentiality and accuracy of all payment transactions., • Build rapport and be proactive within the call to prevent any need for a second call to the company., • Identify market and sales trends and feeding back to your Team Leader suggesting new initiatives to secure more sales., • Establish and maintain a good working relationship with other team members, guiding, advising and helping others where appropriate enhance service levels., • Consistently maintain high levels of professionalism that reflects a positive image of the product and the brand., • To complete any necessary administration duties accurately and timely., • To maintain departmental standards of dress code, office tidiness, time keeping and attendance, whether working in the office or remotely in a home office., • To comply with all relevant legal regulations to ensure customer confidentiality and contact requests are adhered to. EXPERIENCE • Experience of working in a Sales and Customer Service environment., • Previous experience of working within the travel/cruise industry or within a Contact Centre environment is desirable. COMPETENCIES / SKILLS • Knowledge of typical Contact Centre systems, CRM, Avaya, WFM, booking systems., • You will be a confident, outgoing and flexible individual with a positive attitude and enthusiastic approach, showing passion, interest and commitment., • Excellent communication skills, interpersonal and negotiating ability and the ability to use your own initiative and intuition will be required in the role., • A good level of computer literacy, a high level of attention to detail, plus strong organisational and time management skills, PC literacy in Windows, Outlook, MS Office and other associated applications., • Self-driven, results orientated with a positive dynamic approach. If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion, you have been unsuccessful.

ABOUT US As the innovator in global cruise travel, ___ has been breaking the boundaries of traditional cruising for nearly 60 years. Most notably, the cruise line revolutionized the industry by offering guests the opportunity to design their ideal holiday on their preferred schedule with no assigned dining and entertainment times and no formal dress codes. Today, the company invites guests to 'Experience More at Sea' by providing them with more to see, more to do, more to enjoy, and more value on their holiday. Its fleet of 21 contemporary ships sail to over 400 of the world's most desirable destinations, including Great Stirrup Cay, the company's private island in the Bahamas and its resort destination Harvest Caye in Belize. Norwegian Cruise Line not only provides superior guest service from land to sea but also offers a wide variety of award-winning entertainment and dining options as well as a range of accommodations across the fleet, including solo-traveller staterooms, club balcony suites and The Haven by Norwegian®, the company's ship-within-a-ship concept. For additional information visit ___. Norwegian Cruise Line is a wholly owned subsidiary of Norwegian Cruise Line Holdings Ltd. To learn more, visit ___. BENEFITS • Pension Scheme, • Private Medical, • Development Opportunities, partnered with Dale Carnegie, • Sales Incentive Plan, • 6 weeks - paid sickness, • Discounted Cruise Programme, • 25 days paid holiday + 8 Bank Holidays JOB LOCATION AND LANGUAGE NEED This is a remote role based in the UK. Please note candidates applying for this role must be fluent in both written and spoken German & English for this role. BASIC PURPOSE This is a highly driven Sales and Customer Support role where you will be responsible for providing our Direct Guests and Travel Agent Partners with an exceptional standard of customer service, proactively securing bookings and maximising on all sales opportunities. You will service calls globally as part of the Follow the Sun initiative. POSITION RESPONSIBILITIES • You will receive and respond to inbound calls and emails, identifying customer requirements and matching the appropriate cruise with additional services., • You will secure sales through service, whilst meeting and exceeding targets set by your Team Leader around sales conversion, bookings and revenue generation., • Accountable for achieving set KPI’s around call handling, AHT, ASA, AUX code usage., • You will build and maintain relationships with all Trade Partners and Direct Guests., • Action fare quotations and bookings in accordance with company policies, using selling techniques to close the sale within the call., • Maintain product and brand knowledge to aid the close of a sale and any guest queries., • Responsible for securing and processing credit/debit card payment ensuring confidentiality and accuracy of all payment transactions., • Build rapport and be proactive within the call to prevent any need for a second call to the company., • Identify market and sales trends and feeding back to your Team Leader suggesting new initiatives to secure more sales., • Establish and maintain a good working relationship with other team members, guiding, advising and helping others where appropriate enhance service levels., • Consistently maintain high levels of professionalism that reflects a positive image of the product and the brand., • To complete any necessary administration duties accurately and timely., • To maintain departmental standards of dress code, office tidiness, time keeping and attendance, whether working in the office or remotely in a home office., • To comply with all relevant legal regulations to ensure customer confidentiality and contact requests are adhered to. EXPERIENCE • Experience of working in a Sales and Customer Service environment., • Previous experience of working within the travel/cruise industry or within a Contact Centre environment is desirable. COMPETENCIES / SKILLS • Knowledge of typical Contact Centre systems, CRM, Avaya, WFM, booking systems., • You will be a confident, outgoing and flexible individual with a positive attitude and enthusiastic approach, showing passion, interest and commitment., • Excellent communication skills, interpersonal and negotiating ability and the ability to use your own initiative and intuition will be required in the role., • A good level of computer literacy, a high level of attention to detail, plus strong organisational and time management skills, PC literacy in Windows, Outlook, MS Office and other associated applications., • Self-driven, results orientated with a positive dynamic approach. If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion, you have been unsuccessful.

We are currently recruiting for 2 Positions : 1. Field Sales Regional Manager - South UK -, 2. Field Sales Regional Manager - North UK Background. Management of field sales reps. Sales - Training, Coaching & Performance Management experience essential. Player manager - you will be managing key accounts Travel - 3 to 4 days a week to conduct field visits , audits and key Account meetings . This is not a work from home role . FMCG OR RETAIL PHARAMCY/FIELD SALES/ RETAIL STORES MERCHAIDISING Territory: Regional - 1 x south - 1 x North Reference: KSP/COMB We are looking for a dynamic driven Field Sales - Regional Manager The role is primarily focused on managing a team in the field, driving sales, delivering continuously improved field standard and adhering to compliance and company operating procedures. This is a multifaceted role as such the individual Field Sales Regional Manager will be expected to liaise, report and support the Leadership team. Below outline some of the key accountabilities required for the role, however, we are a growing company and thus, not exhaustive • Lead, motivate and develop the team to deliver great store excellence and customer service, • Ensuring all compliance and best practice is delivered to the highest standards, • Auditing the field team, • Conducting Field Visits in line with the company expectations, • Deliver constructive feedback. Challenge bad practices, delivering feedback to Commercial Business Managers on poor performance and celebrate success, • To provide coaching support, training and onboarding of mew starters as required to the field team, • Building relationship with field team & customer, • Driving sales in the field teams, • Time Management, • Report completion and submission report, • Strong personal integrity with an ability to make clear judgments and influence change, • Travel Nationally with 3 to 4 days a week in the field., • Strong background in managing field Sales teams, • Interpersonal and influencing skills, able to develop and maintain strong working relationship, both field team and leadership team/ key stakeholders, • Confident self-starter able to manage their time plan own workload with minimum supervision, • An ability to work as a highly effective team player, able to collaborate with field team, customers, • Robust, determined, willing to go the extra mile to resolve issues, • Ability to cope with and resolve conflict and be confident in holding difficult situations, • Excellent personal presentation skills, • Fluent in English Language (bilingual will be advantageous), • Demonstrable Education up to 'GCSE' level, • Preferably, working knowledge of Field Sales B2B . You will need to demonstrate you can manage a Team of Sales Representatives in the field., • Confident in IT systems including Word, Excel, Email, • Basic Annual Salary, • End of Year Bonus, • OTE package- £40k to 45k, • Vehicle allowance, • Business Mobile phone & Laptop, • Auto Enrolment Pension after 3 months service, • 28 Days Annual Leave Including Bank Holidays, • Birthday Vouchers and Incentives Keystone People Limited are a specialist recruitment agent in the field of Sales and Account Management. With over 50 years combined recruitment experience, we understand the feelings that candidates may be experiencing and offer an informal approach to our recruitment process.

Now Hiring: Spanish-speaking Customer Support - Greece Do you have a EU Passport? Are you fluent in Spanish and passionate about technology design ? Join our team in Athens to support a leading global home tech brand!. Location: Athens (Greece) ️ Languages: Spanish (fluent) + English (good) R

Description Nested is redefining estate agency in the UK. Traditional agency is a solid platform to learn your trade, but it limits agents’ earning potential — and their ability to innovate. Great agents are stifled, and the customer experience has barely changed in decades. We've introduced the Nested Partnership: Bringing onboard best-in-class, hyper-local agents to effectively run their own businesses under the Nested brand. Agents on the Nested platform get a better work-life balance, more autonomy over how they work, and more control over their take-home. In turn, sellers get a better experience with an agent who’s motivated to get them the best possible outcome. We’re a wildly ambitious team — backed by leading VCs that funded the likes of Spotify and Revolut, and led by experienced, hands-on founders. If redefining the property industry is something that motivates you, and you’re looking to take your career to the next level — then come and join the Nested platform as an Area Partner! The Role As a Nested Area Partner, you’ll be in charge of your local strategy, pitch, marketing tactics, and your hours — and, as a result, your earnings. This is estate agency unlike anything you’ve experienced before; you’ll have the autonomy to grow your own estate agency business in the area you know best — from prospecting and canvassing, to valuing and negotiating. You’ll be supercharged by Nested’s marketing support — whether that’s sponsoring a school fête, or running an advert in the local newspaper. We trust our area partners to run their own local advertising, with our marketing professionals on-hand for support at every step. When it comes to your clients, you’ll manage the relationship from start to finish — acting as their single point of contact throughout their Nested journey. You'll have a smart selling app and in-house support at your disposal. The cherry on top? A commission structure that actually rewards you fairly for your hard work and skill. Starting at 75% of revenue and increasing up to 100%, working with Nested gives you the opportunity to take your earnings to the next level. This is a truly all-encompassing role that lets you do estate agency your way, whilst supported by Nested’s brand, products and services. Requirements We’re looking Mitcham's best estate agent. We expect you to have 5-10 years of top industry experience valuing residential property, winning business, selling stock and delighting customers. A clear strategy and understanding of what it takes to manage a marketing budget, generate leads and build a local valuation machine. A truly entrepreneurial spirit and unrivalled work ethic. Self-employment isn't for everyone: If your clients don't sell, you don't get paid. You'll need a genuine passion for your craft, and a highly proactive attitude. Unrivalled knowledge of your patch: You’ve lived in your local area for years, and know all the best amenities, schools and hotspots. Alignment with the Nested brand, and a customer-centric approach: We expect you to live and breathe the Nested values, and be obsessed with providing the best possible outcome (and experience!) for your clients. Strong social media skills would be a bonus, but not essential. If you don’t know your hashtags from your TikToks, we’re on-hand to support — but we do expect genuine enthusiasm to build your brand and engage with your community. Benefits A generous £15,000 income support package. As a self-employed agent, you’re not paid a base salary. We’ll support you financially whilst you build your pipeline to make sure you’re not under pressure in your first few months. An intuitive, market-leading customer app designed to provide you with exclusive property insights, manage viewings on behalf of the sellers, and make your communication with your clients as smooth as butter. The chance to be a part of a values-driven estate agency with ambitious growth plans, an active Area Partner Slack community, and hands-on training to help you develop your career. Truly flexible working, with the ability to work where you want, when you want, and how you want. Nested is proud to be an equal opportunities employer: At Nested we embrace diversity and see it as a benefit to our company. That's why we're committed to working with top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability

Are you ready to write your next chapter? Role Opening January 2026 Cross Regional with Australia - Support when requested Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We’re looking for a Transformation Consultant to join our ever-evolving Worldpay for Platforms team to help us unleash the potential of every business. About the team Worldpay for Platforms is recognised as a global leader in financial payments technology. Our global team of passionate payments and software experts provide vertical software companies with an all-in-one platform and white-glove approach to service and capitalize on growth, innovation, and transformation opportunities within embedded payments. Our deep understanding of the Payment ecosystem, collaborative mantra and platform flexibility enables our teams to create integrated payment experiences that deliver improved customer loyalty, software utility and value to our vertical SaaS partners. Across Worldpay for Platforms, we are and engaged and passionate team and function in a professional and agile environment that thrives on collaboration and teamwork. Our transformation team spans across a wide range of business initiatives from operational improvements to global expansion programmes. We are looking for an individual with strong organisational skills, confidence in working with teams at all levels of the business, a ‘fixer’ mindset and win as one team mentality. This opportunity presents a unique opportunity to become a foundation member of our newly established team reporting directly into the Global Expansion & Transformation Lead. What you’ll own • Support the delivery of transformation programs by coordinating efforts across multiple ongoing projects & initiatives., • Partner with business stakeholders at all levels to track progress, surface risks and maintain alignment to strategic goals., • Lead or support key meetings, workshops, communication to enable effective collaboration across functions., • Develop and maintain tools to monitor timelines, milestones & KPIs., • Analyse processes and operations to recommend improvements aligned with transformation goals., • Act as a change agent to support the adoption of new ways of working and fostering cross-team engagement., • Collaborate with other departments & stakeholders to ensure consistency, accuracy, and completeness of documentation for operational success., • Conduct regular reviews and updates of documentation based on changes., • Work with cross-functional teams to ensure that all documentation aligns with the platform documentation., • Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation. What you bring • Bachelor’s degree or the equivalent combination of education, training, or work experience., • Any project management qualifications are preferred., • Requires strong management, organizational, team building, coaching and mentoring skills. Ability to remain calm under various levels of pressure. Ability to identify, address and resolve employee related issues, • Confidence in networking & presenting across the business at all levels., • Curiosity & drive for continual improvement., • Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence, • General knowledge of financial and/or payment solutions technology including systems, applications and banking practices, • Requires an independent individual, confident in owning their day-to-day work & driving new assignments., • Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations, • Analytical and data skills are required to determine client/business needs and requirements, • Demonstrates good judgment in selecting methods and techniques for obtaining solutions Worldpay perks - what we’ll bring for you We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect. • A competitive salary and benefits., • Time to support charities and give back to your community., • Parental leave policy., • Global recognition platform., • Virgin Pulse access., • Global employee assistance program. What makes a Worldpayer At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. • Curious. Humble. Creative . We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers., • Empowered. Accountable. Dynamic . We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up., • Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives. Does this sound like you? Then you sound like a Worldpayer.

Benefits of being a Branch Partner at Islington • £75,000 per year, complete on-target earnings, • £28,000 to £32,500 basic salary, dependent on experience, • Six months of supplementary payments to support you whilst you build your pipeline, • Uncapped commission scheme, • Company Car, or a monthly Car Allowance, • Enrolment onto fully-funded training course that will earn a Level 2 Estate Agent Qualification, • Career progression opportunities, • Our new company-wide Elevate incentive program, • Employee Assistance Programme A day in the life of a Branch Partner • Leading daily meetings with the Estate Agency team, • Coaching the team to achieve KPI s, • Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings), • Encourage your teams development and progression, • Developing and maintaining strong relationships with venders and buyers, • Liaising with prospective buyers and arranging property viewings in line with their needs, • Negotiating offers and agreeing sales, • Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies Essential Skills of a Branch Partner • Full UK Driving Licence for a manual vehicle, • Minimum of 2 years experience within Estate Agency at a Senior Negotiator position, a Property Valuer position, or higher, • Works well with others to create a team spirit and an enjoyable working environment., • Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other, • The ability to create and action business plans relevant to your branch, • The ability to monitor and assess performance of local competitors, • A strong understanding of current legislation related to Estate Agency, • A reputation for delivering outstanding customer service, • Good telephone manner, • Strong IT skills (Basic Microsoft Packages), • Attention to detail

Summary: The Operations Supervisor (Call Center) is responsible for the overall maintenance and supervision of the Operations Center office, assuring that all client crew accommodations are satisfied to the proper level of the Service Level Agreement (SLA). Essential Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervises the Operations Agents activities to ensure efficient and effective customer service Support while assuring all hotel and transportation requests are properly acted upon. Monitors and oversees the timely execution of various department activities including workload queues, group email accounts, and faxes to ensure effective client service support. Establishes and maintains effective communication with client functional departments to ensure client expectations are being met. Monitors and enforces quality expectations by reviewing, coaching and counseling Operations Agents on their phone customer service. Assists in the development of training programs to meet ongoing client service requirements by identifying and coordinating training needs. Engage and motivate Operations Agents. Provide Operations Agent with statistical feedback. Provide corrective feedback to Operations Agent as necessary. Resolves operational issues caused by unconventional and/or complex client requirements, and evaluates overall impact of delays to actionable requests on the current day s operation. Maintains a chronological shift log for recording key data for actionable requests which may require management resolution. Monitors processes to improve quality results by recommending changes. Monitors and insures completion of reports as required by API policy. Collaborates with other department groups in order to resolve problems. Monitors and controls departmental expenditures for ad hoc utilization due to errors, discrepancies, or other actionable challenges. Reviews, monitors and alleviates discrepancies within API system. Build and maintain business relationship with clients by mitigating challenges. Other duties as assigned to assist Accommodations Plus International in achieving its operational goals and objectives. Qualifications: The qualifications listed below represent the credentials necessary to perform the essential duties of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Schedule and Work Hours: This is a full-time position, Monday Friday with flexibility to work evenings and weekends based on business needs. Education and/or Experience: For the Operations Center Supervisor job, a Bachelor s Degree (or its equivalent) preferred and two years of call center, airline operations control center, API Operations Center, or crew scheduling experience is required. Knowledge/Skills/Abilities: Customer focus, objectivity and dependability The ability to use Careful, Measured Judgment and Decision Making; (Weighing the costs and benefits of a potential action; using discretion). Critical Thinking Abilities; (Using logic and analysis to determine strengths and weaknesses of a variety of solutions). Managing, Motivating, Developing, and Directing people in their work so as to best achieve common organizational goals. Superior Communication Skills; Must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills. Able to Identify Problems, their Sources, and their Potential Solutions while continuing to successfully conduct day-to day operations without interruption. Strong working knowledge of one s Field or Discipline in which they find themselves engaged on a daily basis. Becoming fully aware and informed of current trends, developments, and changes in the sub-industry is critical for this. Must be an individual who is able to build relationships between individuals and within the department. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Powered by JazzHR

Now Hiring: French-speaking Customer Support - Greece Do you have a EU Passport? Are you fluent in French and passionate about technology design ? Join our team in Athens to support a leading global home tech brand!.Location: Athens (Greece) ️ Languages: French (fluent) + English (good) Role:

Customer Operations Agent Department: Operations – Customer Service Location: Hybrid About the Client My client is a fast-growing fintech organisation on a mission to empower individuals to manage their money with confidence. They believe everyone should have access to the clarity, intelligence, and technology needed to make smarter financial decisions. Although still young as a business, they have assembled an exceptional team and have ambitious plans for the years ahead. Their products are designed to simplify financial matters and give customers greater control and flexibility over their money. The goal is to help people make the most of what they have — enabling more positive experiences and fewer financial worries. About the Role The Customer Operations Agent will play a key part in delivering exceptional customer service across multiple communication channels, including live chat, telephone, and email. This individual will act as the first point of contact for customers, helping them manage their accounts, resolve queries, and navigate financial products with clarity and confidence. Key Responsibilities • Provide outstanding customer support via live chat, phone, and email., • Respond to customer enquiries regarding products and services, identifying needs and offering effective solutions., • Assist customers with account management and maintenance tasks., • Handle account-related queries including balances, payments, and general concerns., • Maintain accurate and confidential records of customer interactions and financial information., • Use CRM systems and other technology tools to deliver efficient and effective service., • Follow established communication procedures, policies, and compliance standards., • Identify and escalate any cases of customer dissatisfaction or vulnerability., • Maintain proactive contact with customers throughout their lifecycle, building trust and understanding., • Gather customer information through effective questioning to understand individual circumstances., • Manage inbound and outbound calls, demonstrating empathy and professionalism at all times., • Negotiate and implement sustainable repayment solutions that balance customer needs with business objectives., • Conduct income and expenditure assessments and agree on appropriate forbearance support when required. Regulatory Compliance & Consumer Duty This role carries responsibility for supporting fair outcomes for customers and upholding high regulatory standards, including: • Proactively identifying potential areas of customer harm and suggesting improvements to policies or procedures., • Participating in regular Consumer Duty training and maintaining awareness of FCA regulatory expectations., • Adhering to FCA Conduct Rules, including acting with integrity, diligence, fairness, and professionalism. About You The ideal candidate will have a passion for customer service and a strong desire to make a positive impact in customers’ financial journeys. Experience and Attributes: • Excellent communication skills, both verbal and written, with strong active listening abilities., • Friendly, patient, and empathetic approach when managing challenging or sensitive conversations., • Strong negotiation skills and the confidence to find balanced, fair outcomes for customers in financial difficulty., • High attention to detail with accurate documentation and data management., • Ability to handle sensitive financial information with discretion., • Comfortable working in a fast-paced and evolving environment., • Adaptable communication style suited to diverse customer needs., • Proven experience using CRM systems and digital tools to support customer interactions., • Self-motivated, accountable, and consistent in following through on customer commitments. Benefits My client offers a comprehensive benefits package, including: • Private Medical Insurance – access to leading healthcare through a recognised provider., • Health Cash Plan – reimbursement or contribution towards everyday health treatments., • Gym Discounts – reduced membership rates across various gyms., • Life Assurance – coverage of four times annual salary., • Pension Scheme – 3% employer and 5% employee contribution., • Leave – 25 days annual leave, plus the option to buy or sell up to five additional days., • Birthday Leave – an extra day off to celebrate., • Volunteering Leave – five days per year for volunteering activities., • Employee Assistance Programme – wellbeing support and guidance., • Learning & Development – opportunities for professional growth and continuous learning.

Potensis is delighted to partner with an award winning Mixed Use Developer who, for the last 20 years has built an excellent reputation for place-making and delivering design led projects throughout the capital. Due to expansion they are looking to add a Head of Estate Management to their existing team. Responsibilities will include: • Monitoring Managing Agents’ performance to ensure timely resolution of issues, in line with Service Level Agreement (SLA) requirement, • Conducting monthly consultations with internal and external stakeholders, including RSL’s and other freeholders to collaborate on the specific needs of each development, • Designing and setting up resident portals prior to project completion and handover, • Support the design of new projects to ensure that estate management issues are factored into the design of new projects, • Support the review of Estate Management facilities on existing and upcoming developments, • Facilitating regular meetings with stakeholders to ensure project progress and high standards are consistently maintained, • Contributing to the tendering and appointment of Managing Agents for upcoming developments, including management agreements, • Reviewing annual service charge budgets for both pipeline and live schemes in collaboration with Managing Agent to ensure best value for the business., • Consult with the construction teams on the progress of upcoming completing blocks, • Overseeing the planned preventative maintenance of the estate and ensuring that the development is always presentable., • Ensuring that the commitment to delivering excellent customer service is maintained through effective communication with customers, new and existing. The role would suit someone is currently heading an Estates Management team who has a record of working on residential led, high value projects on behalf of a developer and is looking to move client side, or someone who is already working within a developer that would like to work for on a fantastic set of projects. Consideration would also be given to someone stepping into this role that would like to take the next step in their career. If you are interested in hearing further details, please apply today!

Are you an experienced Agency Sales Manager / Business Development Manager within the Travel Industry? Do you have a proven trach record nurturing / building trade partnerships? We have the role for you!!! We are working with a reputable London based Tour Operator who are looking for an experience field based Business Development Manager to join their team! You will be responsible for maximising the sales potential within your designated geographic territory by fostering and developing strong relationships with this companies retail agent partners, driving the company brands USPs and awareness whilst identifying new B2B and B2C customers. With a passion for premium and luxury travel, you will effectively connect with your business partners, whilst confidently executing your sales plan and achieve passenger objectives/goals and sales targets. As the success-driven Business Development Manager, you are the elegant, energetic and ambassador of our brand values and ethos to the travel industry, to our consumer travellers and guests, and internal/external stakeholders. The job: • Develop and drive sales with core B2B accounts., • Identifying key B2B growth markets, categories and prospects that align with the company national marketing/sales objectives, travel agent specialists, professional associations, strategic media partners, digital/social influencers, affiliate marketing partners, • Under the supervision of the sales department management, implement innovative sales and marketing plans with our respective guests in mind using customised approaches and strategies, • Nurture and grow sales from the region with a key focus on the ringfenced 3rd party retail agent accounts., • Strengthen relationships and achieve growth with key B2B accounts through regular contact and informative updates with respect to their productivity and progress through focused analyses of Salesforce data; offer assistance when appropriate to encourage achievement of goals set, • Provide product training opportunities through regular trainings, client presentations, Travel Showcase inspiration presentations, product information sessions and ongoing website and e-Learning strategies; escort familiarisation trips for travel agents as required, • Ensure that marketing collateral is utilized to its fullest potential; ensure that the brand has prominent placement in key B2B account agencies., • Under the supervision of the sales team management, facilitate trade and consumer shows/events and participate where beneficial. Continually identify new shows/events that would add value, • Stay abreast of competitor performance and positioning in designated territories and stay updated on the company trends within the industry. Provide feedback to management team with respect to trends and opportunities, • Maintain accurate records of sales activities in Salesforce daily; record trainings, appointments, tasks, customer feedback and other sales activities in a timely manner. Utilise, • Salesforce reports to provide useful information to B2B partners in regular sales calls and in regular e-mail communication, • Attend and participate in national and international conferences where appropriate, • Manage any applicable territory budget & joint marketing funds in the best cost-effective way, being mindful of established policies and ROI Other duties as required and assigned Requirements: • Experience within a Business Development / Partnership / Agency Sales role within the Travel Industry, • Effective management to deliver ROI and as demonstrated by sales growth, • Proven knowledge and experience with the Premium and Luxury B2B markets, with innovative ideas on persuasive relationship building and sales development techniques, • Familiarity, understanding and experience with social media and digital brand marketing, • Ability to deliver effective presentations, engage as a trustworthy and nurturing individual, and represent the company professionally and with brand tonality at internal and external event, • Able to target and achieve regional benchmarks in support of national and global growth objectives. Set personal goals, demonstrate positive and collaborative energy to opportunity, create sense of responsiveness and urgency in others, and meet deadlines to achieve deliverables The package: • Salary - £37,000 - £42,000 (dependant on experience) + uncapped commission scheme, • Experience our premium products with familiarisation trips, • Car allowance, • 4 week's annual leave per year (excluding UK bank holidays) plus a bonus week if requirements are met, • Paid Parental Leave, • EAP - Uprise wellbeing program, • Ongoing career development opportunities, • Highly engaged team and great company culture Interested? Please click APPLY or contact

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero. Job Description At Delivery Hero, we are building the future of quick commerce. With more than 300 dark stores across 11 countries, our DMART Operations team ensures millions of customers receive their orders quickly, accurately, and with the highest quality standards. We are seeking a Regional Operational Excellence Manager to lead strategic initiatives and cross-functional improvement programs across our fulfillment network. This role is central to driving efficiency, scalability, and customer satisfaction at a truly global level. Please note that this role MUST be based in Berlin. Responsibilities: • Lead Strategic Initiatives: Design and deliver regional projects that elevate fulfillment performance and operational efficiency, • Drive Operational Excellence: Apply Lean, Six Sigma, and structured problem-solving methodologies to achieve measurable improvements in:, • Picking productivity, • Order accuracy and error rates, • Inventory accuracy and shrinkage, • Order cycle time and fulfillment speed, • Operational cost efficiency, • Data-Driven Execution: Use advanced analytics and benchmark against world-class fulfillment standards to identify and deliver high-impact initiatives, • Cross-Functional Collaboration: Partner with country operations, central functions, and senior leadership to align on improvement priorities, share best practices, and close performance gaps, • Process Optimization: Standardize and improve DMART routines and workflows to ensure fast, reliable, and scalable fulfillment, • Capability Building: Coach and develop local teams, team leads, and country managers in Lean thinking, performance management, and project delivery, • Change Leadership: Act as a change agent, embedding a culture of continuous improvement and ensuring sustainable impact across all regions Qualifications • Degree in Supply Chain, Engineering, Business, Operations, or a related field, • Proven track record leading cross-country or multi-site change programs in e-commerce, grocery, retail, or logistics, • Hands-on experience with Lean, Six Sigma, Kaizen, or similar methodologies, • Strong leadership, coaching, and communication skills, with the ability to influence and upskill teams both remotely and on-site, • Advanced data analysis skills (Excel, Google Sheets, Grafana, Tableau), with the ability to translate insights into measurable outcomes, • Highly analytical, KPI-driven, and execution-focused, with strong project management experience in fast-paced environments, • Ability to align physical processes with digital systems to identify bottlenecks and unlock efficiencies, • Strong stakeholder management skills and experience collaborating across functions and senior leadership, • Fluent in English; additional languages are a plus Additional Information We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

M&E Account Manager Prestigious Commercial Building £75-80k Salary Central London Healthcare Pension Our customer are one of the leading property & real estate organisations globally, with a number of high profile buildings under management and across a range of sectors including financial services & corporate, healthcare, managing agent and heritage among others. Due to an internal promotion at a long held account in Central London (Zone 1) they currently seek an account manager to take charge of M&E delivery across planned & reactive maintenance for a corporate HQ building, as well as driving projects and extra works. Guideline salary for this position is circa £75-80k basic as well as associated benefits including healthcare, pension scheme, etc. Candidates must be fully qualified in an engineering discipline (mechanical, electrical), ideally through a recognised apprenticeship, and have at least five years demonstrable experience as a contract or account manager within M&E maintenance on the service provider side. Experience with similarly high-profile or demanding client accounts is essential, while experience within listed / heritage assets is ideal. Particular duties will extend to: • Contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance, • Daily management of the Engineering team including compliance, disciplinary processes and procedures., • Direct, instruct and manage all staff under their control as well as SSP’s ensuring compliance with working practices., • Complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client., • Conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems., • Liaise and keep informed both the client and line manager on all aspects of contract problems (defects & deficiencies)., • Ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio., • Ensure quality is maintained throughout the facilities., • Ensuring business policies and processes are effectively communicated, and implemented within the contract., • Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence., • Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues., • Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded., • Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met., • Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts., • Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward., • Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate., • Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Experience Required • Experience in Facilities Management industry, • Must have progressed from an "on the tools" mechanical / electrical engineering role, • Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives., • Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable., • Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)., • A good level of English and Mathematics required., • Strong organisational and communication skills with the ability to prioritise workloads., • Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints. This is a fantastic opportunity to work on a prestigious account for a corporate HQ, well served by public transport links into a main-line rail station. As such it will suit an ambitious and enthusiastic account manager with a technical background, keen to further their career with an industry leader.

Job Opportunity: Danish-Speaking Customer Support.

You’ll be backed by a strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy you need to proactively solve customer problems, drive impactful solutions, and grow your career at pace. Act as the bridge between Support, Sales and Customer Success, en

About the job Freelance Customer Support Agent for Korean Speakers. Freelance Email Customer Support for Korean Speakers. C1 level Korean speaker with good English skills.

Responsibilities vary by role but typically include handling inquiries in Spanish, providing excellent customer support, moderating content as required, and supporting B2B sales activities where applicable. Spanish Customer Support Agent - Greece - Relocation.

You’ll be the voice of our product, supporting our customers through a range of technical and product‑related challenges with empathy, efficiency, and a problem‑solving mindset. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support

Job Openings Spanish Speaker customer support agent FULL REMOTE freelance. About the job Spanish Speaker customer support agent FULL REMOTE freelance. Freelance Customer Support for Spanish Speakers.

Manage support tickets: Log, prioritise, and resolve support cases efficiently while keeping customers updated throughout. Receptive to feedback and eager to learn customer support best practices. Customer Technical Support Agent – Flatpay.

They’re hiring a Customer Support Agent to deliver world-class service and technical support to users. Enhanced parental leave and nursery support. Mental health support and professional coaching.

Help improve our AI agent, maintain knowledge bases, and support processes that enhance automated and human-led customer support. You’ll also be involved in AI initiatives, helping improve our AI communications, manage knowledge bases, and ensure our technology continues to deliver outstanding sup

About the job German Back Office Agent or Customer Support Agent - Relocation Abroad. This is an excellent opportunity to launch or grow your international career with full relocation support, a stable income, and great working conditions all from the comfort of your home. German Back Office Agent o