101 Best data centre Jobs in Hartlepool (December 2025)

Customer Service Advisor

18 days ago

Hartlepool

Work Schedule: Mon-Sat (5 days working on Rota) Delivery Key responsibility: • Receiving and inputting postal appeals on to the CMS, • Professionalism in gathering the data, • Sufficient and accurate data recording, • Recording in a timely manner., • Ensure all appeal correspondence is available within a suitable time., • Ensuring evidence from both parties is attached to the right case;, • Liaise with appellants to ensure all correct information is received., • Respond and action queries received from appellants, • Respond and action queries and requests from London Councils Staff, • Correctly identifying what type of data/correspondence it is (e.g. Notice of Appeal evidence from EA evidence from appellant case related correspondence non-appeal/non-case related correspondence);, • Filing data/correspondence appropriately and cross-referencing to other documentation as appropriate;, • Preparing and distributing outgoing correspondence and reports emanating from the system whether electronically or in paper form;, • Assistance to adjudicators in minor administrative functions relating to appeals including (but not limited to) providing on request un-scannable evidence for consideration by the adjudicators; Act as a key deliverer of the NEC Appeals Service contract/s. • Works closely with the System Administrator to ensure recording and escalation of information., • Perform all duties with minimum supervision, • Maintain excellent attendance levels in line with the NEC attendance policy, • Maintain an excellent attitude within the Business Centre; acting as an ambassador at all levels taking on additional duties as and when required., • Attend training and other events relevant to develop new skills or to refresh or update existing knowledge and skills. Be available to travel off site for this if required., • Responsible for meeting personal targets Qualifications : • Experience of contact / processing centre working., • Experience of processing data with attention to detail and good accuracy, • Excellent telephone manner, • Knowledge of service centre processes policies and procedures such as escalation procedures service level agreements and client service standards., • Excellent computer skills especially MS office in the area of excel and outlook., • Excellent communication and written skills with the ability to work confidently with customers and internal colleagues, • Demonstrable track record of meeting and exceeding operational targets., • Well organised, • Team worker able to work with colleagues to achieve targets and objectives. Additional Information : We pride ourselves in offering an excellent benefits package including an aboveaverage pension scheme. When you join the team at NEC Software Solutions you are provided with the following: • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost), • 25 days paid holiday with the option to buy/sell, • 4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost), • A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5% All offers are subject to satisfactory vetting Financial probity check and reference checks. NEC Software Solutions is an equal opportunities employer welcoming applications from all communities. Remote Work : No Employment Type : Full-time Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Experience: years Vacancy: 1

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