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Contact Centre Manager – £50k Location: Welwyn Garden City (fully office-based) Salary: £50,000 per annum + excellent benefits Contract: Full Time, Permanent The Opportunity We’re proud to be supporting an award-winning, industry leader in their search for a Contact Centre Manager to lead their multi-channel operation. Known for their outstanding reputation and market-leading customer service, they’re looking for a driven and strategic leader to continue raising standards across inbound, outbound, and email channels. This is a career-defining role for someone who thrives on people leadership, strategic planning, and delivering premium customer experiences. The Role As Contact Centre Manager, you’ll lead, coach, and develop a team of advisors with the support of Team Leaders, ensuring the delivery of consistently exceptional service. You’ll be responsible not only for maintaining high performance and quality standards, but also for shaping the strategy of the contact centre, identifying opportunities for improvement, and introducing ideas that drive growth. Key responsibilities include: • Leading, coaching, and developing advisors with the support of Team Leaders, • Monitoring and improving quality standards across all customer interactions, ensuring every touchpoint reflects a premium customer journey, • Using data and insight to guide strategic decision-making, highlight trends, and spot opportunities, • Identifying growth opportunities for the business, including ways to increase revenue and enhance customer loyalty, • Owning performance metrics across service levels, conversion, and productivity, • Streamlining workflows, scripts, and processes to improve efficiency and customer satisfaction, • Contributing to workforce planning, resourcing, and operational strategy, • Partnering with senior leadership to align customer contact with wider business objectives, • Driving continuous improvement and embedding a performance-focused culture that supports commercial growth About You You’ll be a confident, tenacious leader who combines strong operational knowledge with the ability to think strategically. With proven success managing contact centres or large customer service teams, you’ll bring a coaching-first mindset, commercial awareness, and the ability to inspire high-performing teams. You will need: • Proven experience managing a contact centre or large customer service/sales team, • Strong background in coaching, development, and upskilling teams, • Experience monitoring quality and raising standards of performance, • Commercially minded with the ability to identify improvements and revenue opportunities, • Strategic thinker with experience influencing business direction, • Data-driven approach with strong decision-making and problem-solving skills, • Fully office-based in Welwyn Garden City (not hybrid or remote) Why Join This Team? As an award-winning organisation, this company combines outstanding customer service with a reputation for excellence. As Contact Centre Manager, you’ll play a pivotal role in shaping the future of the function, delivering strategic improvements, and driving results across a multi-channel operation. • Competitive salary of £50,000, • 25 days holiday plus bank holidays, • Career progression and professional development opportunities, • The chance to make a strategic impact at an award-winning, industry-leading organisation This vacancy is being advertised by SRM Recruitment – Welwyn Garden City office. If you are interested in this role or are looking for a similar opportunity, please contact Senior Consultant Lizzie Burgess directly for a confidential discussion. Our Welwyn Garden City team specialise in permanent, temporary, and contract recruitment across Accountancy & Finance, Human Resources, Marketing & Creative, Office Support, and Procurement & Supply Chain, helping candidates find the right role for their skills and career ambitions.

NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. The NTT DATA consultant takes ownership of consulting and client activity by advising and defining solutions and acting as a sp

Azure Data Factory, Synapse, Databricks, Fabric). You’ll help define project scopes, design and implement data architectures, and deliver compelling data narratives. Senior Data & Analytics Consultant.

As a key member of our team, reporting to a Data Team Manager, you will be responsible for participating in or leading one or more Data Migration Projects across various engagements, and work with pre-sales and delivery stakeholders to consult with customers in data management, tools, technologies,

Work alongside both business subject matter experts and IT teams to define data standards, cleanse datasets, and ensure accurate data reconciliation. Within three months, the candidate should be confidently managing data issues, supporting governance initiatives, and collaborating effectively across

NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. Adhering to the agreed NTT DATA strategy, engage in self-directed and other learning to keep pace with new technologies and dev

Helping to design and maintain data warehouses, data lakes, and other data storage solutions. The Data Engineering pathway at the Digital Futures Academy covers the key technical skills and concepts needed to be successful in your first role in data. Collaborating with data scientists and analysts t

NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. The Senior Ariba role is a key and influencing role within the NTT DATA Business Solutions (NDBS) Supply Chain practice. Join o

The Data & Digital team helps people use data effectively to improve project or organisational performance. We are looking for experienced Digital Consultants to join our team. Develop data-driven digital solutions by fully understanding business processes and challenging the status quo.

NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. Join NTT DATA Business Solutions as a SuccessFactors Consultant specialising in Talent modules. SAP SuccessFactors Talen

Organizations trust Actian data management and data intelligence solutions to streamline complex data environments and accelerate the delivery of AI-ready data. Advise on data management capabilities – catalog, marketplace, lineage, metadata management, quality, master data management, privacy & s

Join NTT DATA Business Solutions as a SuccessFactors Employee Central Consultant, where you'll play a key role in delivering impactful solutions to clients, driving business growth, and shaping the future of our HCM practice. Support NTT DATA Business Solutions in thought leadership activities, incl

Identify IT & Data Science pain points and define key success metrics: Engage with IT leaders, data scientists, and bioinformatics specialists at biotechnology companies to understand critical pain points related to software systems, data management, and analysis, and collaboratively define key metr

You will work closely with all functions including product, technology, data operations, marketing, and professional services to ensure an end-to-end focus for data, software, and operational automation. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/

We’re looking for a Senior Data Consultant to join a high‑performing team delivering modern data platforms and driving data‑led value for our insurance and reinsurance clients. BI, Data Engineering, Data Platform, Data Governance). Exposure to data governance, data quality, or data cataloguing

You'll become versatile in a wide array of tools across topics covering data focused coding, data visualisation, Cloud Services, Big Data and Machine learning. You will be equipped to work within a variety of roles including but not limited to, Data Engineer, Data Analyst, Data Scientist, Informatio

To be considered, you will be a Data Consultant or Data Engineer who has a track record of delivering technical data solutions, ideally in a client facing consultancy environment. This consultancy is seeking a driven Senior Data Engineering Consultant who can bring a blend of functional and hands-on

As the top global winner of SAP SuccessFactors awards in the past year, NTT DATA offers you the chance to be part of the most recognised SuccessFactors partner worldwide. Support NTT DATA Business Solutions in thought leadership activities, including industry forums, seminars, blogs, and marketing i

The team is hiring a Data Management Consultant to design and implement effective data strategies, ensure quality and governance, and support large-scale transformation programmes. Oversee master and reference data governance to ensure accountability, transparency, and stewardship across the organis

Due to growing demand for our Infrastructure Digital - Data and Analytics services, we are seeking to recruit Senior/ Principal data engineer consultants with excellent technical knowledge of designing, building, and maintaining scalable data pipelines that will enable our clients to extract value f

Job Title - Data Migration Consultant. This business, who specialise in providing software solutions to the Financial Services industry, are looking for a Data Migration Consultant to join their growing team. Get notified about new Data Migration Consultant jobs in United Kingdom.

Are you a strategic thinker with deep technical expertise in data platforms? We’re looking for a Principal Data Consultant to lead transformative client engagements, drive technical governance, and support business development—all while working remotely from anywhere in the UK. Principal Data Co

NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. Adhering to the agreed NTT DATA strategy, engage in self-directed and other learning to keep pace with new technologies and dev

Leading the design and delivery of complex data solutions, including data warehouse builds and migrations. Senior Data Platform Consultant (Delivery). A technically focussed interview with one of our Senior or Principal Data Platform Consultants.

Deep and extensive understanding of Data Strategy, Data Management, and Data Analytics principles, and one or more of several common Data Management methodologies and capability models (e. Capco’s global Data Practice team of 800+ data practitioners enables financial institutions to become data-dr

NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes

We operate across four pillars: Data Management, Data Strategy, Data Governance and Data Delivery. Thorough understanding of data management principles – data governance, data quality management and data security practices. As a Senior Data Consultant, you will play a key role in shaping and deliv

Join NTT DATA Business Solutions as a SuccessFactors Consultant specialising in Talent modules. NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. You'll help organisation

Identify IT & Data Science pain points and define key success metrics: Engage with IT leaders, data scientists, and bioinformatics specialists at biotechnology companies to understand critical pain points related to software systems, data management, and analysis, and collaboratively define key metr

Join NTT DATA Business Solutions as a SuccessFactors Employee Central Consultant, where you'll play a key role in delivering impactful solutions to clients, driving business growth, and shaping the future of our HCM practice. Support NTT DATA Business Solutions in thought leadership activities, incl

I am currently working with a boutique consultancy that is looking to grow their current team of data-focused consultants. To be successful in this Junior Data Consultant role, you will have:. Some data warehousing experience.

As a Principal Data Engineering Consultant, you will utilise your functional and hands-on technical data engineering skills to implement end-to-end reporting, analytics and data solutions for a variety of different customers, from large enterprises to small start-ups. You will be a Technical Data Co

As a Data Consultant, you will engage frequently and directly with Local Government clients to provide expert consultancy throughout the data migration lifecycle, ensuring clarity, accuracy and efficiency. We are currently seeking a Data Consultant / Engineer with strong technical expertise and cons

SAP SuccessFactors Expert - Employee Central Consultant. Join NTT DATA Business Solutions as a SuccessFactors Employee Central Expert, where you'll play a key role in delivering impactful solutions to clients, driving business growth, and shaping the future of our HCM practice. As the top global win

You will work closely with all functions including product, technology, data operations, marketing, and professional services to ensure an end-to-end focus for data, software, and operational automation. Stay up to date with emerging trends in data technologies, analytics, and industry best practice

Thorough understanding of data management principles – data governance, data quality management and data security practices. We operate across four pillars: Data Management, Data Strategy, Data Governance and Data Delivery. In Data Management, you will turn Data Demand into prioritised backlog req

Improve data quality measures and the controls to monitor data quality. Support the Group Director of Data Management to embed the IM framework across the group. Investigate the identified data problems and follow through to make sure a resolution is identified and implemented.

We operate across four pillars: Data Management, Data Strategy, Data Governance and Data Delivery. Thorough understanding of data management principles – data governance, data quality management and data security practices. As a Senior Data Consultant, you will play a key role in shaping and deliv

Leading SaaS provider are growing their data integration & automation team. Sign in to set job alerts for “Automation Consultant” roles.

I am seeking an experienced Workday Consultant to join a high-profile Data Conversion programme. Conduct test cycles, reconciliation, and validation of data loads. IT Services and IT Consulting and IT System Data Services.

Capco’s global Data Practice of 800+ practitioners are an established team of data strategists, analysts, scientists, architects, and engineers who help client teams harness the power of data to drive insight, optimise performance, and commercialise data opportunities. Working closely with subject

Strong technical design expertise in core data architecture disciplines including data modelling, data analysis, metadata management, data transformation, data migration and governance. As a subject matter expert, you will bring deep expertise in core data architecture disciplines including data mod

Advising clients on data risks and supporting the development of scheme-level data strategies. You will be involved in a wide variety of strategic data projects, including:. Preparing data for endgame strategies such as buy-ins, buy-outs and wind-ups.

Extract employee data from the legacy HCM database, transform it in SQL, and load it into the target system. Comfortable working directly with legacy database systems for data extraction. The role involves working closely with the migration lead and functional team to extract, transform, and load da

We’re looking for a Senior Data Consultant to join a high-performing team delivering modern data platforms and driving data-led value for our insurance and reinsurance clients. BI, Data Engineering, Data Platform, Data Governance). As a Senior Data Consultant, you’ll be a bridge between business

As a leader in digital transformation, we are expanding our Data Practice across Europe to meet the growing demand for cutting-edge Generative AI (Gen AI) and advanced data solutions. Data Science Consultant with a strong focus on Gen AI applications. Principal Data Science Consultant - Gen AI Speci

Day to day you will be transforming raw data in clean, reliable and performant data models. First and foremost we seek strong Consultants; so, if you are ready to explore our dynamic team where you can truly act as an expert in your field in support of our clients and their challenges in the world o

Knowledge of data governance, CI/CD, and IoT technologies. Collaborate with architects and analysts to implement scalable, supportable data pipelines and infrastructure. Design and implement cloud-based data solutions and pipelines.