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Customer Support Administrator We are looking for an outstanding customer service administrator to join this close knit team to cover the day to day duties in the customer service and sales office at a high level. You will be a friendly, confident person who works well under pressure, can find solutions to problems and can think on your feet. The office is fast paced and sees high volumes of calls and orders so you need to remain calm with meticulous attention to detail. You will be working with retail customers processing orders, repairs and enquiries within this busy and vibrant sales support department. You will only be dealing with business customers. This is a lovely modern office close to the main line station. This company is the UK’s largest manufacturer of bridal jewellery. They have been creating fine collections of handmade engagement rings, wedding rings, eternity rings and partnership jewellery since 1967. Today over 1,000 pieces of fine jewellery pass through their workshop every week. Each piece undergoes over 20 stages of development, with even the simplest rings passing through 12 pairs of hands in the 5 days it takes to make. Their success lies in their fervent attention to detail and unrelenting passion for exceptional quality, design and service. Key Responsibilities • Manage order processing including bespoke designs, core product orders & repairs accurately and in line with our customer charter, • Provide a positive customer experience through all communication channels, • Use of customer analytics resulting in intelligent business decisions and account management, • Solve customer queries quickly and efficiently through a holistic customer view, • Liaise with the production team to prioritise orders to meet customer expectations, • Identify and correct system pricing and product description anomalies, • Provide level external Sales Team support Skills Required • Outstanding verbal and written communication skills, and able to liaise effectively at all levels, • Excellent organisational skills, with the ability to prioritise own workload, • Computer literate, very good understanding Microsoft systems, • Good numeracy skills Personal Skills • Possess a professional and super-friendly manner, • Ability to handle a high volume of orders and calls, calmly and efficiently, • Meticulous attention to detail, • Never accepts average performance in oneself and others, • Passionate team player with a great sense of humour Personal Skills • Possess a professional and super-friendly manner, • Ability to handle a high volume of telephone calls, calm and efficiently, • Exceptional attention to detail, • Never accepts average performance, • Passionate team player with a great sense of humour Benefits • Starting salary of £26k - £28k. Plenty of potential for increases dependant on performance and attitude, • 22 days holiday plus bank holidays, • Hours – 7.45am to 4.45pm, • Pension Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in

Junior Accounts / Finance Administrator Location: Welham Green (with occasional travel to other sites) Type: Full-Time, Office-Based (no option for hybrid/ remote working) We are looking for a motivated and organised Junior Accounts / Finance Administrator to join our busy team. This role is perfect for someone looking to grow their career in finance, accounts, or administration. Full training will be provided, including on our internal systems. Key Responsibilities Accounts & Finance Administration Check supplier invoices against orders. Enter supplier invoices into Sage and relevant spreadsheets. Prepare and price customer invoices ready for sending. Process card terminal payments and associated admin. Support credit control by chasing outstanding payments. Log payment receipts into the accounts system. General Office Administration Handle and contest parking and traffic charge notices. Answer calls and assist with delivery queries/booking deliveries. General scanning, filing, and admin tasks. Help maintain delivery trackers and book staff training. Send SMS delivery time slots to clients. Track storage charges and update clients accordingly. Mark completed deliveries as closed on the client database. Assist with client account emails during busy periods. Make follow-up calls to retail clients to schedule deliveries. Skills & Experience Essential ✅ Strong written English and confident email communication Good organisational skills Basic knowledge of Outlook, Word & Excel Professional and friendly telephone manner Beneficial (not essential) ⭐ Accounts admin, finance admin, or PA experience Familiarity with Sage (training provided!) Role Requirements On-site role - not remote due to the nature of the office Working hours: 8am-5pm or 9am-6pm, Mon-Fri (includes a paid 30‑minute lunch break) Occasional Saturdays during busy periods (rota-based) Full-time position with an initial training period 28 days annual leave, including bank holidays Availability during school holidays is required (leave allowed, but coordinated with the team) Main base: Welham Green Office Occasional visits to other sites - own car helpful but not essential (we're opposite Welham Green Station ) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website