Warehouse Manager
4 days ago
Liverpool
Warehouse Manager | Fashion E-Commerce | Liverpool | c.£40k About the Role A fast-growing fashion brand is looking for a hands-on Warehouse Manager to lead its Warehouse and Customer Service functions. Meeting the founder and a senior leader made it clear, that this brand will be huge! Both passionate, energetic and have built a strong, connected culture across every part of the business. With a strong e-commerce presence and ambitious growth plans, we need an experienced operator who can scale systems, lead a team, and drive efficiency - all while keeping the customer experience front and centre. This role will be well suited to someone who has a passion and interest in fashion and ready to join and grow within a scaling business. Key Responsibilities Warehouse & Logistics • Oversee day-to-day warehouse ops: deliveries, fulfilment, returns., • Streamline picking and packing processes for speed and accuracy., • Lead the implementation of a new Warehouse Management System (WMS)., • Maintain accurate inventory through regular checks and cycle counts., • Drive improvements across logistics, storage, and dispatch., • Manage a small warehouse team with plans to grow., • Lead hiring, training, and performance management., • Oversee Customer Service handling daily queries via email/social., • Improve response processes and customer journey., • Handle escalated complaints or returns when needed., • Use feedback to support business-wide improvements. What You'll Bring • Proven experience n operations, logistics, or warehouse management with experience in e-comm, fashion or retail., • Experience implementing/managing WMS systems., • Strong stock control and fulfilment knowledge., • Confident team leader with excellent communication skills., • Detail-oriented, highly organised, and solutions-driven., • Comfortable in a fast-paced, growing environment., • Passion for delivering standout customer experiences. What's on Offer • Competitive salary and benefits, • Real responsibility in a growing e-commerce brand, • Freedom to bring ideas and improve operations, • Career development opportunities, • Product discounts for staff, family and friends, • Supportive, fast-moving team culture BBBH: 34571