Document specialist jobs in Newcastle Upon TyneCreate job alerts

Elvet Recruitment are working with a maritime specialist who are looking for a Document Controller to join their team on a 12 month FTC basis in their office in Tyne & wear.With over 60 years of experience in the industry delivering engineering strength across the commercial marine, major fabricatio

We are seeking early-career professionals with foundational exposure to architecture, engineering, or construction management to support the development of next-generation AI systems. In this role, you will use your understanding of drafting concepts and basic construction documentation to review model outputs, identify errors, and contribute to higher-quality datasets built for professionals in the built-environment industry. The ideal candidate has some hands-on experience reading common construction drawings such as plans, elevations, sections, and simple detail sheets, along with a general familiarity with CSI divisions, schedules, and standard sheet layouts. You should be comfortable navigating basic drawing sets, recognizing common symbols and annotations, and working with title blocks, tags, and callouts. Strong attention to detail is essential, as you’ll help maintain accuracy and consistency across repetitive, document-heavy tasks. Candidates with introductory experience with digital construction tools such as Bluebeam, AutoCAD, Revit, or PlanGrid and be able to assess whether visual and technical information appears clear and correct. While not required, any exposure to data labeling platforms, ML training processes, or computer vision concepts is a welcome addition. You will partner with internal teams to follow established quality guidelines, flag edge cases, and contribute to the development of clean, domain-specific datasets that support AI understanding of architectural documentation. If you’re excited by the opportunity to apply your foundational technical skills in a detail-oriented environment—and you’re motivated by influencing how advanced AI models learn—this project offers a unique way to support tools used by architects, engineers, and builders worldwide. We offer a pay range of $6 to $65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high-speed internet; company-sponsored benefits such as health insurance and PTO do not apply. Job title: Architecture & Construction Documentation Specialist – Freelance AI Trainer Project Employment type: Contract Workplace type: Remote

Our team & opportunity Our Information Governance Assistance will aid with the day-to-day Trust compliance with FOI, EIR and data protection legislation. Supporting the Information Governance Manager and Information Governance Advisor in reviewing documentation of processing activities to ensure compliance and help drive good information governance. This is an extremely busy role working within the remit of the legislation governing this work e.g.: Freedom of Information Act 2000, UK GDPR. Location & coverage Our Data Support Administrator will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required for team working a collaborative meetings. The regularity & flexibility of travel will be discussed further at interview stage. Hubs include; Leeds, Ellesmere Port, Burnley, Newark, Birmingham, Milton Keynes, Gloucester, London. See our canal network here: (). About the role Statutory Information Requests: • Assist the Information Governance Advisor with the day-to-day management of statutory information requests under UK GDPR, FOIA and EIR (e.g., liaising with colleagues to collate information for disclosure, recording requests, analysing the application of legislation, and drafting compliant responses)., • Provide advice on data protection, information governance, and statutory information requests across the Trust. Data Protection Compliance: • Undertake Data Protection Impact Assessments (DPI, • As).Assist with data breach investigations., • Assist with annual data protection compliance reviews (e.g., DPIAs, Records of Processing Activities, Information Asset Register)., • Support the work of GDPR Information Asset Owners., • Assist in reviewing data protection policies and procedures. Information Management & Office 365: • Assist with Information Architecture and the Electronic Document Management System in Microsoft Office 365 (e.g., data classification, data loss prevention)., • Assist in developing and maintaining appropriate levels of Trust-wide data protection and information governance training and awareness. Administration & Team Support: • Support the delivery of efficient administrative duties, such as maintaining spreadsheets and filing to a high standard., • Support the team with any other duties as required. Equality, Diversity & Inclusion: • Ensure that diversity and inclusion are embedded into all aspects of Trust activity, promoting inclusive practice and challenging behaviours or decisions that do not align with the Trust’s policies and values. About you Technical: • Experience in governance regulation or data protection. Hands on knowledge relating to Freedom of Information (FOI) & Environmental Information Regulations (EIR)., • Experience applying specialist legislative knowledge within a regulatory/governance environment, using strong analytical and decision-making skills to achieve compliant outcomes., • Experience undertaking Data Protection Impact Assessments (DPIA) as part of wider internal compliance audits., • Understanding data sensitivity in regulatory environments., • Understanding of assessing risks and making adjustments to work practices where appropriate. General: • Proactive, with the ability to use initiative., • Able to work autonomously while also demonstrating a strong commitment to teamwork and an understanding of wider team and organisational priorities., • Approachable and accessible, with the ability to build trust and strong working relationships across the organisation, and confidence in dealing with colleagues at all levels., • Good knowledge of systems and software, with strong IT skills in an Office 365 environment., • Excellent organisational, time-management, and communication skills (written and verbal)., • Ability to work accurately under pressure, prioritise effectively, and meet tight deadlines., • Appreciation of record-keeping best practice., • Understanding of the importance of compliance with Trust Health & Safety policies and defined standards, including reporting incidents, accidents, and near misses. We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. What we offer In addition to your annual base salary of £27,000, a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits we are also open to flexible working arrangements. • Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%., • 25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years., • Home working status with ‘hub’ facilities available should you need the flexibility to work outside of home., • Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters., • Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme., • 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc., • Free fishing facilities across our canal network.

Who are we? IOG, is a technology company focused on Blockchain research and development. We are renowned for our scientific approach to blockchain development, emphasizing peer-reviewed research and formal methods to ensure security, scalability, and sustainability. Our projects include decentralized finance (DeFi), governance, and identity management, aiming to advance the capabilities and adoption of blockchain technology globally. We invest in the unknown, applying our curiosity and desire for positive change to everything we do. By fueling creativity, innovation, and progress within our teams, our products and services are designed for people to be fearless, to be changemakers. What the role involves: As a Senior Software Engineer, you are responsible for improving how IOG builds and maintains software, alongside actively contributing to product development. Senior Software Engineer is responsible for the quality of engineering practices within a team. Senior Software Engineers work across teams to identify cross-team improvements for IOG by (for example) sharing code, removing complexity or implementing new practices. As a senior member of the team you are expected to mentor and grow other software engineers and act as a go-to person within the team and the wider organisation across multiple codebases and languages. • Advocate for and model high-quality engineering practices, proactively addressing complex and subtle system issues, • Apply systematic debugging to diagnose issues across multiple related domains, and foster a culture of observability and monitoring across teams, • Collaborate cross-functionally to promote iterative, autonomous development practices and enable future scalability, • Act as a technical and prioritization leader across several domains, identifying gaps in understanding and pushing boundaries of technical excellence, • Serve as a go-to expert within the team and wider organization, working confidently across multiple codebases and programming languages, • Operate with a high degree of autonomy, requiring minimal supervision or mentoring to deliver complex tasks, • Review specifications from architects and formal methods specialists, ensuring feasibility and alignment with design principles, • Lead the design and integration of software components and their interactions, including third-party libraries, • Ensure reliability of deployed products by providing availability for emergency response to severity 1 issues, • Contribute to high-quality deliverables by verifying, deploying, and documenting programs and systems, • Produce clear technical documentation and user manuals to support maintainability and knowledge sharing Requirements Who you are: • Degree in Computer Science is desirable but not essential, • 7+ years of software engineering experience, • Experience working with Git and Git workflow, • Practical experience with Agile software development methods, • Knowledge of functional and object-oriented programming paradigms, • Ability to understand project needs, objectives and timescales to feed into planning and setting deadlines for a specific stream., • Clearly articulates new issues, suggests changes to management for implementation, • Write idiomatic code that satisfies the acceptance criteria of a given task, • Write tests (unit tests, property tests) that provide sufficient and non-superfluous efficient code coverage, • Document code and APIs concisely and unambiguously, • Provide detailed guidance on the work to be done, assist with task assignments and deliver deep reviews and feedback on the work, • Pragmatically adhere to software engineering principles (modularity, incremental development, no premature optimization, no feature creep, no speculative generality, ...) Specialist Skills • Advanced proficiency in multiple programming languages and functional paradigms, with the ability to select the most effective tools for prototyping and proof-of-concept work, • Expertise in at least one system programming language (e.g., Rust, C++), with strong performance optimisation and debugging skills, • Proficiency in functional languages (e.g., Haskell, OCaml, F#) and ability to apply functional programming principles in complex, production-grade prototypes, • Familiarity or experience with formal specification languages (e.g., Lean, Coq, TLA+) to model and verify protocol behaviour when needed, • Strong theoretical grounding in computer science, including algorithms, data structures, concurrency models, and distributed systems design, • Comprehensive understanding of blockchain technology, including consensus mechanisms, applied cryptography, networking protocols, and smart contract frameworks, • Proven self-direction, with the ability to independently identify problems, explore novel solutions, and rapidly adopt emerging tools and techniques, • Ability to design and document high-level architecture and system specifications for experimental or prototype systems, communicating trade-offs and assumptions clearly, • Proficient in reading and synthesising scientific research papers, translating theoretical concepts into practical prototypes, • Skilled in developing complex prototypes that demonstrate and validate new features, protocols, or architectural approaches, including integration of multiple technologies Benefits • Remote work, • Laptop reimbursement, • New starter package to buy hardware essentials (headphones, monitor, etc), • Learning & Development opportunities, • Competitive PTO At IOG, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

National Field Sales Coach. Exciting new opportunity working for a market leading healthcare company. Role: Field Sales Coach Therapy Area: Wound Care Location: National role. Expected travel around 15 days a month for in-field coaching and attending key meetings at both regional and national levels in Head Office office Salary: Negotiable competitive salary depending on experience, bonus, company car or car allowance, additional package benefits Role type: Field Sales Coach, Sales Training, Sales Training Manager, National Sales Training Manager This is an exciting new opportunity to work as a Field Sales Coach for a market leading healthcare company. In this role you will work closely with the Regional Business Leaders to champion sales excellence and elevate team performance. Through hands-on coaching, impactful training, and strong support for new starters, you will help embed the sales model and drive new business aligned with the Annual Business Plan. We are looking for an experienced Sales Trainer/Coach with a Medical/Healthcare sales background to play a pivotal role in shaping the capability and success of a national sales team in a high-performing commercial organisation. With regular in-field coaching and national travel, this is a dynamic opportunity for someone who loves building capability, strengthening performance, and making a meaningful impact in healthcare. Key Responsibilities: • Coach and develop sales team members using the sales model., • Deliver training at induction and internal meetings., • Facilitate follow-up sessions for new starters to embed learning., • Observe sales calls and provide timely, objective feedback identifying areas of strength and development., • Track and document individual progress and skill development., • Collaborate with Regional Business Leaders to align coaching with business goals., • Support business planning and account development., • Communicate progress and outcomes to sales leadership., • Travelling around 15 days a month for in-field coaching and attending key meetings both regionally and nationally. The Client is a Market Leading company in intimate healthcare solutions with a strong record for product and service innovation. They work in close Partnership with the NHS and individual healthcare professionals to support and drive the best clinical solutions and services to patients. A people focused organization who offer great career opportunities plus a strong benefits package for staff. • Proven experience in coaching and sales training., • A successful track record in sales or sales development within the Medical/Pharmaceutical sector., • Strong business acumen and understanding of the sales process., • Communication, listening, and influencing skills., • A passion for people development and adult learning principles., • IT skills in PowerPoint, Excel, Teams, Power BI., • Essential: Full UK driving licence, • Desirable: Degree or equivalent To Apply If you are suitable for this position, please send a copy of your CV. Alternatively call the recruitment team at Chemistree Solutions Ltd. Chemistree is a pharmaceutical and healthcare recruitment specialist.

Document Quality Controller Salary £30,000–£32,000 (DOE) Home based with occasional travel to London HQ Outsource's client are a leading global petrochemical storage and distribution organisation, shaping the future of energy through innovation, operational excellence and a strong commitment to greener solutions. People are at the centre of its culture, with a focus on development, inclusion and supporting colleagues to reach their full potential. About the Role We are seeking a Document Quality Specialist to manage the organisation’s Integrated Management System (IMS) and Document Management System (DMS). You will ensure documentation remains accurate, compliant and up to date, while supporting stakeholders with workflows, reporting and audit activities across the North West Europe region. Key Responsibilities • Maintain and manage IMS and DMS documents to ensure compliance and timely review, • Track and report overdue documents through workflow processes, • Support development and control of templates, procedures and data systems, • Assist with internal reporting and stakeholder queries, • Manage archived records and define record retention policies, • Support migration from hard copy filing to electronic systems, • Re-template policies and procedures to meet document control standards, • Support internal auditing processes, including report writing About You You will be detail-focused, organised and passionate about accuracy and quality. You bring: • Experience with document management systems and strong MS Word skills, • Knowledge of document control and procedure writing, • Advantageous understanding of ISO9001, internal auditing and SharePoint For more information, please contact Liam Fahey on 0161 694 9207/

Job Profile Our client, a specialist consultancy delivering IFS solutions to a diverse portfolio of external customers, is seeking an experienced IFS Finance Consultant to join their team. In this role, you will lead finance-focused workstreams across multiple client engagements, providing expert guidance on process design, solution configuration, and best-practice deployment of the IFS Finance module. You will bring deep functional expertise, strong consulting skills, and hands-on experience delivering at least one full end-to-end IFS implementation where Finance was the primary module in scope. This role is ideal for someone who thrives in a client-facing environment and enjoys shaping solutions that drive measurable business value. Responsibilities • Lead IFS Finance workstreams for external clients, from initial discovery through to delivery, deployment, and post-implementation optimisation., • Facilitate workshops to understand client financial processes, gather requirements, and advise on best-practice design within the IFS Finance module., • Configure and implement the IFS Finance suite, ensuring alignment with client objectives and seamless integration with adjacent modules., • Map, document, and optimise financial processes, data structures, and system touchpoints across clients’ functional landscapes., • Produce high-quality functional specifications and collaborate with technical consultants and developers to deliver robust solutions., • Oversee implementation activities including data migration support, testing (SIT/UAT), cutover planning, and go-live readiness., • Act as a trusted advisor to client finance teams, providing expert insight, training, and knowledge transfer to build long-term capability., • Contribute to continuous improvement initiatives within the consultancy, helping refine methodologies, templates, and delivery standards., • Support pre-sales activities where needed, including solution scoping and estimating. Skills & Experience • Proven experience delivering IFS Finance consulting services, ideally within a consultancy or professional services environment., • Hands-on experience completing at least one full end-to-end IFS implementation, with Finance as the lead module., • Deep functional expertise across the IFS Finance suite, including GL, AP, AR, Fixed Assets, Budgeting, Period Management, and Reporting., • Strong understanding of integration touchpoints with connected IFS modules such as Supply Chain, Projects, and Manufacturing., • Excellent consultancy and client engagement skills, including the ability to challenge, influence, and communicate clearly at all levels., • Ability to convert business requirements into scalable, well-designed IFS solutions., • Strong documentation and analytical skills, with experience preparing functional specs, test scripts, and process maps., • Comfortable working across multiple client engagements simultaneously in a dynamic, delivery-focused environment., • Experience supporting testing cycles, data migration activities, and cutover planning.

About Quantiphi: Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed. Quantiphi has seen 2.5x growth YoY since its inception in 2013, we don’t just innovate - we lead. Headquartered in Boston, with 4,000+ professionals across the globe. Quantiphi leverages Applied AI technologies across multiple a. Industry Verticals (Telco, BFSI, HCLS etc.) and is an established Elite/Premier Partner of NVIDIA, Google Cloud, AWS, Snowflake, and others. We have been recognized with: • 3x AWS AI/ML award wins, • 3x NVIDIA Partner of the Year titles, • Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms, • We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators, • We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023 Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! For more details, visit: Website or LinkedIn Page. Role: Senior Platform Engineer – Security Specialist Experience level: 7+ Employment type: Full Time Location: Remote (UK) Key Responsibilities: • Design, build, and secure AWS platform infrastructure using IaC (CloudFormation / Terraform)., • Implement and manage security controls across AWS environments (IAM, KMS, Secrets Manager, Network Firewall)., • Build automated security guardrails and compliance checks using AWS Security Hub, Config, and IAM Access Analyzer., • Develop secure CI/CD pipelines, including automated policy checks, vulnerability scans, and artifact integrity validation., • Implement centralized logging and monitoring using CloudWatch, SIEM tools, GuardDuty, and VPC Flow Logs., • Collaborate with application and DevOps teams to define secure architecture patterns, network segmentation, and zero-trust controls., • Conduct regular security assessments, risk reviews, and threat modelling for workloads hosted on AWS., • Enforce tagging standards, data-classification controls, and lifecycle policies across AWS resources., • Support incident response activities, root-cause analysis, remediation planning, and post-incident improvements., • Document platform security design, runbooks, best practices, and alignment with enterprise security standards., • Manage and integrate security tools such as SIEM, DLP, Cloud Proxy, CASB, or Isolation systems when relevant to AWS workloads., • Provide training and guidance to engineering teams on secure AWS usage, identity governance, and least-privilege access., • Travelling to client location as needed., • Experience integrating AWS environments with Security Operations Centers (SOC) for real-time alerting, threat detection, and incident escalation workflows. Must Have Skills: • Overall 7+ years of Experience in AWS Cloud platform/security engineering and 3-5 years of experience in cloud security/cybersecurity., • Deep knowledge of AWS security services: IAM, KMS, Security Hub, GuardDuty, AWS Config, VPC Security, WAF, Network Firewall., • Strong understanding of cloud security models, zero-trust principles, least privilege, encryption, data protection, and network security fundamentals., • Hands-on experience with either of IaC tools: CloudFormation, Terraform, CDK., • Proficiency in scripting languages such as Python or Bash for automation., • Experience setting up centralized logging, SIEM integrations, and security event monitoring., • Strong understanding of CI/CD security, artifact scanning, secrets management, and pipeline hardening., • Knowledge of network security tools and concepts: firewalls, proxies, routing, segmentation, DLP, isolation appliances., • Familiarity with compliance frameworks (GDPR, HIPAA, PCI, SOC2) and ability to enforce security baseline standards., • Strong analytical and troubleshooting skills to resolve platform and security issues., • Excellent communication and collaboration skills to work across cross-functional engineering and security teams., • Exposure to advanced data protection practices such as data classification, DLP controls, encryption strategy design, and secure data lifecycle management Certifications: • At least one AWS Certification (Solutions Architect/DevOps Engineer/Security Specialty preferred). Good to Have Skills: • Experience securing multi-cloud (AWS + GCP/Azure) environments., • Experience with container security for ECS/EKS (image scanning, runtime protection, IAM roles for tasks)., • Knowledge of SIEM platforms like Sumo Logic, Splunk, or Datadog., • Experience with AWS Macie, Detective, and advanced data governance solutions., • Exposure to zero-trust security, identity federation, and SSO (Azure AD/Okta)., • Familiarity with incident response processes and playbook automation (SOAR)., • Experience designing isolation, or exfiltration-prevention controls., • Additional security certifications (CISSP, CISM, CCSP, AWS Security Specialty), • Understanding of SOC processes, including Tier-1/2/3 triage, playbook execution, case management, ticketing systems, and threat intelligence enrichment., • Hands-on knowledge of security incident management, including detection, investigation, containment, eradication, recovery, and post-incident reviews. What is in it for you: • Make an impact at one of the world’s fastest-growing AI-first digital engineering companies., • Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues., • Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines., • Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.

Overview of the role Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. We are now very excited to grow our team further by hiring a Senior ITAM Solutions Specialist who will drive engagement and revenue by supporting our various sales teams. What will you be doing? • Provide expert ITAM and FinOps pre-sales support, qualifying opportunities and guiding them through the full sales lifecycle., • Work with Account Managers and BDMs to drive new revenue, grow existing accounts and shape customer requirements into compelling proposals and Statements of Work., • Maintain broad knowledge of ITAM and FinOps solutions to confidently articulate value, demonstrate capabilities and support RFPs, whiteboarding and solution design., • Attend customer meetings to scope needs, validate requirements and understand commercial drivers., • Support accurate pipeline management, forecasting and opportunity updates., • Contribute to successful proofs of concept aligned to defined success criteria., • Document end-to-end solution designs, including scope, deliverables, milestones and commercials., • Collaborate with sales teams to remove barriers, manage risk, improve win rates and drive predictable revenue., • Lead commercial discussions and ensure all contracts, SOWs and governance documentation are completed correctly., • Manage smooth handovers to Service Delivery and remain engaged through customer progress reviews., • Feed customer insights into product and service development and keep sales teams updated on industry trends and product changes., • Support marketing and enablement activities, including campaigns, events, webinars and new service launches., • Meet targets and uphold high standards of customer service throughout all engagements. Why should you apply? At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read What are we looking for? The right person for this role will have deep experience in a similar role and will be a subject matter expert on all things ITAM and FinOps. You will be comfortable in a similar Pre-Sales role and be able to articulate the commercial benefits of ITAM to our customers. Key Skills & Experience: • Minimum 5 years’ experience in ITAM, SAM and/or FinOps sales or pre-sales., • Strong understanding of ITAM and FinOps methodologies and their role in enabling digital transformation., • Proven experience scoping, developing and supporting ITAM/FinOps sales cycles., • Strong Microsoft licensing knowledge and the ability to define and shape effective customer solutions., • Excellent communication and presentation skills, both in-person and virtual., • Strong relationship-building skills with the ability to establish credibility and trust with customers., • Detail-oriented, methodical and able to produce clear, accurate documentation., • Professional, personable and confident, consistently demonstrating enthusiasm and teamwork., • Driven to create measurable value for both the customer and Phoenix Software. Practical stuff Where is the role based? Our HQ is in Pocklington (YO42) and this role can be remote with regular monthly visits to the office. How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. What are the benefits? You can read about the benefits on offer 😊 Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.

Job role: Telco Support Specialist ? Department: Technical Support ? Location: Gateshead ? ? WorkingPattern: ? Monday to Friday (37.5 hours per week) - 4 days in Office ? ?Contract: Permanent ? ? What were all about At Agilico were on a journey to build a better future for our people and planet. Were proud to be the UKs pioneering Circular-First workplace technology business. From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, were dedicated to integrating sustainable practices throughout our operations. We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow. Job Summary The Telco Support Specialist will be responsible for providing expert-level technical support for complex telecommunications issues, performing advanced diagnostics, and collaborating with other support teams to ensure the highest levels of service reliability and performance. This role requires deep technical knowledge, strong problem-solving skills, and the ability to lead critical projects. Key Responsibilities Technical Support Provide support for telecommunications systems, including VoIP, SIP, PSTN, and mobile networks. Resolve complex technical issues escalated from Support teams. Conduct root cause analysis for recurring issues and implement long-term solutions. System Maintenance Perform advanced configuration, maintenance, and monitoring of telecom equipment and systems. Plan and implement system upgrades, patches, and improvements to ensure optimal performance. Project Management Lead and participate in telecommunications projects, including system upgrades, migrations, and new implementations. Collaborate with other IT teams and external vendors to ensure project success. Incident Management Manage and document the lifecycle of critical incidents from initial report to resolution, including post-incident reviews. Develop and maintain incident response procedures and protocols. Customer Service Provide expert advice and support to customers and internal teams on telecommunications matters, including training. Ensure timely and effective communication with stakeholders regarding issue status and resolution timelines. Documentation Create and maintain detailed technical documentation, including network diagrams, configuration guides, and operational procedures. Develop and deliver training materials and sessions for Support teams. Continuous Improvement Identify and implement improvements to telecommunications processes and practices. Stay updated with the latest industry trends, technologies, and best practices. Requirements Education Bachelor's degree in Telecommunications, Computer Science, Information Technology, or related field, or equivalent experience. Experience Minimum of 5 years of experience in a telecommunications support role, with at least 2 years in a 3rd line or similar expert-level position. Technical Skills Proficiency in telecom network infrastructure, including routers, switches, firewalls, and other telecom equipment. In-depth knowledge of telecommunications protocols and systems such as VoIP, SIP, PSTN, and mobile networks. Experience with telecom monitoring and diagnostic tools. Familiarity with telecom regulatory and compliance requirements. Soft Skills Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and lead projects. Detail-oriented with strong organizational skills. Flexibility You may be required to work overtime when necessary due to customer requirements. You may be required to work in a different department to back fill engineers. Travel Travelling to customer sites throughout the UK maybe required. Preferred Qualifications Relevant certifications such as Cisco CCNP, CompTIA Network+, CompTIA Security+, or similar. Experience with telecom-specific software and platforms (e.g., Asterisk, FreeSWITCH). Knowledge of scripting languages (e.g., Python, Bash) for automation tasks. What We Offer Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit. Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc. Cycle to work scheme Volunteer Days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme free advice on relationships, mental health and financial planning and more. Enhanced Maternity and Paternity scheme Agilico is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. TPBN1_UKTJ

Are you a detail-driven document production specialist looking to broaden your skills in a dynamic, collaborative environment? Our Document Production Team supports fee earners and business development teams across the UK and internationally, delivering high-quality legal, marketing, and internal do

To provide advice, assistance and support to young people, safeguarding their welfare at all times.To attend to their practical, physical and emotional needs.To act as an appropriate role model and to work closely with them to enable them to address their difficulties and achieve their optimum poten

Working in our Children’s Homes means being a part of a young person’s day to day life.This means being there for the highest highs and lowest lows.Our support workers enable our young people to get their childhood back and create pathways to become well rounded adults – an incredibly rewardin

Assist with the delivery of a clean and safe user environment within various premises across East Ayrshire in order to assist with the promotion, delivery and integration of the Council’s key objectives; specifically in relation to the Community Plan, Shared Commitments, Single Outcome Agreement a

As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process:.

Join Our Facilities Team – School Cleaner.Are you someone who takes pride in creating safe, welcoming spaces for others? Do you want to be part of a supportive, professional team that helps schools thrive? If so, we’d love to hear from you.We’re looking for a motivated and reliable Cleaner to

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We DO NOT offer Work Sponsorship.Plus, an additional overtime pay of 1.Hours: 40 hours per week on a rotational basis (rota provided 4 weeks in advance)Shift Patterns: 2 – 3 shifts per week with sleep in.Are you a dedicated, compassionate person looking for an exciting new career within Residentia

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Female Senior Support Worker – Barnet, Greater London.Holidays: 28 days inclusive of bank holidays.Flexible shift patterns to suit your lifestyle.Full induction to Care Certificate standards.Free training and apprenticeships in Health & Social Care.Career progression and development opportunit

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Liaising with statutory and voluntary agencies to coordinate specialist support and interventions.

We are seeking a compassionate and motivated Floating Support Worker to empower people across Southend to sustain their tenancies and rebuild independence.Full time, with some evening/weekend flexibility.This is an opportunity to join a multi-disciplinary homelessness service delivering trauma-infor

As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager

Our client is expanding their team and looking for caring, compassionate care professionals to assist with elderly care and support adults living at home with various needs throughout the local area.They welcome applications from those with experience as a Support Worker or in Domiciliary Care, as w

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Our client is a Bristol based wholesale company, and they are currently seeking full-time, permanent, Warehouse Operatives to join their busy nights team at their head office based in Yate, Bristol.Life Assurance Scheme – enrolment from day 1 of employment.Income Protection Scheme – enro

As a Bank Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and

We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.YMCA Hastings provides medium-low supported accommodation for a total of 47 young people at risk of homelessness, aged 16 to 25, and care experienced young people unde

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.You

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Lead Practitioner / Senior Support Worker.A great opportunity for an experienced practitioner with strong safeguarding, risk management and multi-agency practice skills to support resident engagement, rehabilitation and high-quality service delivery across Approved Premises.If you’ve also worked i

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

To add to their existing team of amazing and dedicated staff, they are seeking to recruit Outreach Support Workers in Cheshire.For this role, you will be part of their outreach team, travelling to the homes of the people they support to assist them in their daily routines.You will assist with day to

We're looking for 2 kind, empathetic and resilient Support Workers to join our Learning Disabilities Service in Waltham Forest.Want to feel like you have an exciting future? You'll feel at home here.Making you feel at home here means helping you thrive in every way.That's why we offer a wide range o

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

They are a leading housing provider, managing around 40,000 homes and serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership, and sale, alongside specialist accommodation, with an ambitious house-building programme. Appointment to this role will b

You may also have experience in the following: Support Worker, Learning Disability Support Worker, Autism Support Worker, Adult Support Worker, Complex Needs Support Worker, Specialist Support Worker, Behaviour Support Worker, Positive Behaviour Support (PBS) Support Worker, Community Support Worker

Processing new requests under the Freedom of Information Act (FOIA), Environmental Information Regulations (EIR), General Data Protection Regulation (GDPR) and the Data Protection Act (DPA) Reviewing documents to identify and redact personal data with precision and care Issuing timely responses that

As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us

Our client is a specialist wholesaler and distributor of bathroom products.

Support Worker at Plus Services.Are you a positive, engaging and caring person that wants to make a real difference to the world?.Do you think the greatest gift you can give is to make other people’s lives better?.Do you believe that people living with Learning Disabilities and Autism should h

Family Support Worker – Thames Valley.Company Car and benefits (including 25 days annual leave, reward scheme and pension).Thames Valley and surrounding areas.Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families i

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi