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Domestic staff jobs in Reino Unido

  • Logistics Manager
    Logistics Manager
    hace 8 días
    £41700–£43000 anual
    Jornada completa
    London

    Job Description: Logistics Manager Job Title: Logistics Manager (SOC Code: 1243) Company Name: Southeat LTD Location: 133 Creek Road, London, SE8 3BU Employment Type: Full-time, Permanent Salary: £41,700 - £43,000 per annum About Us Southeat Ltd is a UK-based e-commerce business operating through a fully online platform and serving customers nationwide. The company specialises in professional nail supplies and high-quality dried food products, supplying both individual consumers and trade customers through a single digital sales channel. With a strong focus on accessibility, product quality, and reliable fulfilment, Southeat Ltd continues to develop its online operations, customer engagement activities, and supply chain infrastructure to support sustainable growth across both sectors. Role Overview The Logistics Manager oversees the coordination of supply chain and fulfilment operations, ensuring efficient movement of goods from suppliers to storage facilities and onward to customers across the UK. The role supports the company’s e-commerce model by maintaining delivery reliability, inventory accuracy, and operational efficiency across both nail supplies and dried food product lines. Key Responsibilities • Plan, coordinate, and monitor inbound and outbound shipments to ensure timely delivery of customer orders nationwide., • Manage inventory levels across warehouses, maintaining accurate stock records aligned with sales demand., • Implement stock rotation and expiry management procedures for dried food products to minimise waste and maintain quality., • Oversee storage, handling, and packaging standards to protect fragile items, liquids, and consumable goods., • Coordinate with domestic and international suppliers to manage lead times, delivery schedules, and continuity of supply., • Oversee import and export processes, including customs documentation and compliance requirements., • Review and negotiate shipping rates and service agreements with logistics providers., • Set and maintain schedules for inbound deliveries and outbound dispatch., • Supervise logistics staff and coordinate daily warehouse and fulfilment activities., • Work with other departments to identify and implement logistics and process improvements., • Experience in logistics, supply chain management, or warehouse operations, preferably within e-commerce or consumer goods sectors, • Strong understanding of inventory control, distribution planning, and fulfilment processes., • Experience in managing imported goods and international shipping procedures., • Strong organisational and analytical skills, • Ability to supervise staff and manage operational workflows. What We Offer: • 28 days of paid holiday per year, including UK public holidays, • A supportive and professional working environment within a growing digital business, • Opportunities to contribute to the development and expansion of an evolving e-commerce operation

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  • Customer Service Manager
    Customer Service Manager
    hace 15 días
    £31000–£35000 anual
    Jornada completa
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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