Assistant Swimming Pool Manager
7 days ago
Bognor Regis
Swimming Pool Assistant Manager Bognor Regis 30-34k DOE Single Person Accommodation Provided The Assistant Manager for Splash will support the day-to-day management & operation of the resort swimming pool and water-based facilities, ensuring a safe, clean and engaging environment for guests & team. The Splash Assistant Manager leads the front-line team, maintains compliance with health and safety standards, and helps deliver a high-quality guest experience in line with brand expectations. KPIs • H&S compliance and audit results, • Incident rates, • Guest satisfaction scores, • Team engagement and retention, • Pool downtime, • Training compliance, • Cleanliness and presentation standards General Duties & Key Accountabilities Operational Management • Support the daily operation of all pool and water feature areas., • Ensure adequate lifeguard and team coverage across all operating hours., • Assist in planning rotas aligned to occupancy and demand., • Monitor poolside standards including cleanliness, water quality and presentation., • Respond quickly to operational issues to minimise disruption., • Support delivery of poolside activities, sessions and guest experiences. Health, Safety & Compliance • Ensure full compliance with pool safety operating procedures (PSOP) and H&S legislation., • Carry out and review risk assessments and safe systems of work., • Monitor water testing regimes and ensure records are maintained., • Support emergency response procedures and incident management., • Ensure all team members hold valid qualifications and training., • Support audits, inspections and compliance checks. Team Leadership • Supervise and support lifeguards and pool team members on shift., • Provide coaching, training and performance feedback., • Support recruitment, onboarding and ongoing training., • Manage shift briefings and ensure clear communication., • Address day-to-day people issues and escalate where required., • Promote a positive, inclusive and safety-first culture. Guest Experience • Ensure a welcoming, safe and enjoyable environment for all guests., • Support delivery of poolside activities and resort programming., • Handle guest queries and complaints professionally., • Monitor guest feedback and support improvements., • Ensure accessibility and inclusion standards are met. Administration & Planning • Support stock control for pool chemicals, equipment and uniforms., • Assist with budgets and cost control., • Maintain accurate records for training, incidents and compliance., • Support maintenance planning with facilities teams., • Deputise for the Pool Manager when required. Experience & Qualification Requirements • NPLQ (or equivalent lifeguard qualification), • Experience in a leisure or pool environment, • Experience supervising or leading a team, • Strong understanding of pool safety and operations, • Good communication and organisational skills, • Ability to work shifts including evenings/weekends, • Confident decision-making in fast-paced environments, • Safety-first mindset, • Visible and supportive leader, • Calm under pressure, • Guest-focused, • Team player, • Attention to detail, • Proactive and organised GET IN TOUCH MULTIPLE LEISURE ROLES AVAILABLE