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About the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.

Gaucho are looking for an experienced and passionate Griller/CDP to join our Richmond team! You will need to be experienced in working in a fresh food kitchen, and be extremely passionate about food. Our Griller/CDP will have experience working with beef, managing a team and following the brand specs perfectly. All the required training will be provided. There is a lot of opportunity for progression, and we are looking for candidates who are good at working under pressure and committed. Key Responsibilities of the Griller/CDP To possess strong operational and leadership skills with regard to both knowledge and operation. To ensure daily, weekly and monthly cleaning duties are carried out as instructed by senior chefs. To help and maintain a maximum yield in the kitchen in relation to the gross profit and wastage To prepare the beef ready for service. To cook the steaks during service to a high standard and liaise with other sections to ensure timely service. Requirements for Gaucho Griller/CDP Experience working in a busy, high pressure kitchen environment Have a genuine passion for working with fresh food Experience managing a small team Training and benefits 50% off your bill at all Gaucho and M Restaurants Industry Apprenticeship opportunities, cycle to work scheme and access to our employee discounts platform Ongoing training with the Executive Chef and Group Head Griller Career development and progression

Job Vacancy: Site Setting out Engineer Location: London and Greater London Region Salary: £ 38,000 Employment Type: Full-Time, Permanent. About Us: Evok Engineering is a civil engineering and construction firm committed to delivering engineering consultation across all our projects in precision, quality, and safety manner. We pride ourselves on innovation, teamwork, and professional development. As we expand our team, we’re seeking a highly skilled and detail oriented Setting Out Engineer to join us on civil & infrastructure, commercial, and residential projects. Role Overview: As a Setting Out Engineer, you will be responsible for the accurate setting out of construction works in line with architectural, structural, and civil engineering drawings. Your expertise will ensure that all site elements are positioned correctly to design specifications, supporting smooth project delivery and compliance with safety standards. You will work closely with site managers, surveyors, and the design team, playing a pivotal role in translating design intent into physical site measurements. Key Responsibilities: a) Site Setting Out: Perform detailed setting out of construction elements such as foundations, drainage, utilities, highways, and building components using surveying instruments (Total Station, GPS, Levels). b) Drawing Interpretation: Analyse architectural, structural, and civil drawings, specifications, and engineering documents to prepare setting out strategies and mark constructable elements. c) Coordination: Liaise with project managers, contractors, and other engineering disciplines to coordinate activities, resolve discrepancies, and ensure accurate site positioning. d) Monitoring & Reporting: Conduct regular site checks to verify and monitor the accuracy of set-out points and provide progress updates through clear, comprehensive reports. e) Health & Safety Compliance: Adhere strictly to all health and safety regulations, promoting a safe working environment and identifying potential risks. f) Record Keeping: Maintain accurate records of measurements, as-built drawings, and site logs for audit and quality assurance purposes. g) Problem Solving: Identify and rectify any setting out issues or inconsistencies promptly to avoid delays. Required Skills & Qualifications: a) Bachelor’s Degree, HND, or equivalent in Civil Engineering, Surveying, or related field. b) Minimum of 2 years’ experience working as a Setting Out Engineer in civil engineering or construction projects. c) Proficient use of surveying equipment such as Total Station, GPS, laser levels, and digital measuring tools. d) Familiarity with CAD software (AutoCAD, Civil 3D) and other digital design tools. e) Strong knowledge of construction methods, site processes, and engineering principles. f) Excellent attention to detail with strong numerical and analytical skills. g) Ability to interpret complex drawings and technical documents accurately. h) Good communication and interpersonal skills to collaborate effectively with multidisciplinary teams. i) Valid CSCS card and any health and safety certification. j) Full UK Driving Licence preferred. Why Work with Us? a) Competitive salary with performance-based bonuses. b) Opportunities for professional growth and industry-recognized training. c) Supportive, inclusive company culture focused on teamwork and innovation. d) Access to the latest surveying technologies and tools. e) Work on diverse, high-profile projects with leading industry partners. f) Commitment to work-life balance and employee wellbeing. How to Apply: Please submit your CV and a detailed cover letter outlining your experience and suitability for the role with the subject line “Setting Out Engineer Application.”

Gaucho are looking for an experienced and passionate Griller/CDP to join our Richmond team! You will need to be experienced in working in a fresh food kitchen, and be extremely passionate about food. Our Griller/CDP will have experience working with beef, managing a team and following the brand specs perfectly. All the required training will be provided. There is a lot of opportunity for progression, and we are looking for candidates who are good at working under pressure and committed. Key Responsibilities of the Griller/CDP To possess strong operational and leadership skills with regard to both knowledge and operation. To ensure daily, weekly and monthly cleaning duties are carried out as instructed by senior chefs. To help and maintain a maximum yield in the kitchen in relation to the gross profit and wastage To prepare the beef ready for service. To cook the steaks during service to a high standard and liaise with other sections to ensure timely service. Requirements for Gaucho Griller/CDP Experience working in a busy, high pressure kitchen environment Have a genuine passion for working with fresh food Experience managing a small team Training and benefits 50% off your bill at all Gaucho and M Restaurants Industry Apprenticeship opportunities, cycle to work scheme and access to our employee discounts platform Ongoing training with the Executive Chef and Group Head Griller Career development and progression

Retail Manager As a result of our exceptional growth in recent years, we are on the lookout for an outstanding Manager with a proven record in sales,&marketing, visitor operations and customer service skills. Personal Skills: A suitable candidate will have good written and verbal communication skills, experience in problem solving skills, ability to use own initiative, work on their own, work with a team and strong track record of managing budgets to maximise income while controlling costs. • Project Management skills • Strong communication skills (both written and verbal) • Advanced IT skills, POS system management including web ordering • Flexibility, enthusiasm, and enjoyment in meeting people Employee benefits include: • Performance related Bonus • Pension Scheme • Opportunities for promotion • Discounted Purchases with us • An excellent working environment Details about the role: • Full time position (37.5hours a week) • Friendly team • Opportunities for further training and self-development • The store is open Monday to Friday from 9:00 am to 10:00 pm - 51 weeks per year. Rotating shift patterns within opening hours. • Salary £39000 per annum Main responsibilities: The duties of the manager will include: · Overseeing both front-of-house and back-of-house teams to ensure smooth, efficient service and an exceptional customer experience. · Daily Operations Management: Oversee the day-to-day running of the store to ensure smooth and efficient operations. · Stock Control & Inventory Management: Monitor stock levels, manage reordering, minimize wastage, and ensure availability of key items. · Supplier Liaison & Purchasing: Source products, negotiate prices with suppliers, and ensure timely deliveries. · Compliance & Licensing: Ensure adherence to all health & safety, food hygiene, trading standards, and tobacco/alcohol licensing regulations. · Cash Handling & Financial Reporting: Manage tills, reconcile daily takings, prepare sales reports, and monitor store profitability. · Staff Supervision & Rota Management: Supervise and support staff, prepare shift rotas, and manage recruitment and training of new employees. · Customer Service & Engagement: Maintain high standards of customer service, handle complaints, and promote a welcoming store atmosphere. · Visual Merchandising & Shop Layout: Ensure products are well displayed, clearly priced, and that the store layout encourages footfall and sales. · Security & Loss Prevention: Monitor for theft, maintain CCTV and security protocols, and ensure secure handling of high-value items. · Business Development: Identify opportunities to introduce new product lines, promotions, or services to increase sales and customer retention. Requested qualifications and experiences: • NQF Level 3 or above in management • At least one year experience of working in similar role i.e., Sales Manager/Marketing Manager/Retail Manager EMPLOYMENT IS SUBJECT TO TWO SATISFACTORY REFERENCES AND A DBS CHECK - Please note that if we have not contacted you within 10 working days, it is fair to assume that due to a number of possible reasons your application will not be pursued further in this instance. We will, however, retain your details on our database and contact you with any suitable opportunities in the future*