NNDR Business Rates Officer
14 days ago
Croydon
Job Title: Revenues Officer (Business Rates / NNDR) Location: Local authority based in Croydon - Hybrid Working (can be remote depending on experience) Hourly rate: £20.38 PAYE / £27.03 Umbrella Contract Length: 6-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start In this role, you'll play a key part in managing Business Rates accounts and delivering exceptional customer service across multiple channels. Your day‑to‑day will involve: • Keeping Business Rates accounts accurate and up-to-date - applying reductions, updating payer details, issuing refunds, and tracing gone‑aways., • Negotiating post‑summons payment arrangements that help maximise council income., • Handling customer contact via phone, email, online services, and written correspondence., • Supporting court hearings by agreeing arrangements and requesting adjournments when needed., • Taking ownership of recovery actions and advising customers on Business Rates processes., • Resolving queries quickly while maintaining professionalism and sensitivity., • Agreeing instalment plans and promoting Direct Debit options., • Managing re‑valuation schedules and updates from the Valuation Office Agency., • Preparing detailed cases for enforcement agents and ensuring correct allocation of payments., • Driving recovery on post‑liability order debt to maximise collection., • Essential Business Rates knowledge, • NNDR experience, • The ability to work confidently in a fast‑paced setting, • Excellent communication and negotiation skills, • Strong understanding of legislation and how to interpret it, • Comfortable managing workloads and working to deadlines, • Solid IT skills and confidence using digital systems, • A professional approach to handling sensitive information Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. #J-18808-Ljbffr