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Make a real difference in Special Educational Needs and Disabilities Provision! Are you a meticulous and experienced professional with a passion for driving excelllence and ensuring high standards in Special Educational Needs and Disabilities (SEND) provision? We are looking for a dedicated Quality Assurance Officer to join our team and play a critical role in evaluating, monitoring and improving the quality of services and outcomes for children and young people with SEND. The role As the Quality Assurance Officer you will work closely with the Head of Service for SEND and the Head of Service for Quality of Practice (Children’s Services) to uphold and raise the quality of our SEND processes, documentation, and service delivery including complaince with statutory regulations and internal standards. Your work will celebrate successes and identify and develop opportunities for strengthening practice ultimately improving the experiences and outcomes for children and families. Location You will be part of the Quality of Practice team (Children’s Services), based at West Offices, Station Rise (central York). Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team. As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it. City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service. The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings. For further information or an informal discussion please contact Emily Noble (Head of Quality of Practice) at Closing date: Sunday 4 January 2026 at 12 midnight Interview date: Thursday 15 January 2026 Please note, we do not have a sponsorship licence to sponsor individuals for visas to work in the UK, therefore we are unable to offer sponsorship for this role.

Reporting to the Chief Executive Officer and part of the Executive Team, you will be responsible for developing and implementing communications and engagement strategies that increase the impact of our casework and share the learning from it with all local authorities in England, all care providers,