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Join us as a Finance Business Partner and make an invaluable contribution to our Food Safety & Biosecurity!.Collaborating with other Finance Business Partners (FBP), Chief Financial Officer (CFO) and Head of Business Units, you'll be responsible for understanding, analysing and providing positive ch

£37,000 - £43,000 per annum dependent on experience Customer Insight & Intelligence Lead Up to £37,000 - £43,000 per annum, dependent on experience Permanent London Hybrid We are looking for a Customer Insight and Intelligence Lead to join Saga’s Insurance business at a pivotal point in our transformation journey. At the Saga, our customers are in the heart of everything we do and as a business, we support a diverse group of customers and help them at various stages of their lives. In this newly created role, you’ll report to the Chief Operating Officer and be responsible for driving measurable improvements in customer experience, satisfaction, and retention on our PMI and Travel journeys. As Customer Insight and Intelligence Lead, you’ll be responsible for transforming customer data into actionable insights that drive continuous improvement across the customer journey. This role combines advanced analytics, business intelligence, and a deep understanding of customer behaviour to inform strategic decisions and operational enhancements. By integrating data from multiple sources—including Voice of Customer (VoC), complaints, transactions, journey analytics, conversations, and retention metrics—the role ensures that every improvement is grounded in robust evidence and delivers measurable value for both customers and the business. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our London office roughly once a week, allowing us to collaborate and share success as a business. There will also be adhoc visits to Folkestone in Kent to meet with the wider operations team. Role Responsibility As our Customer Insight and Intelligence Lead you will be responsible for aggregating and analysing data from VoC surveys, complaints, transactions, customer journeys, conversations (e.g., call/chat logs), and retention/churn metrics to identify trends, pain points, and opportunities for improvement. Other responsibilities will include: • Develop actionable insights and recommendations that inform customer journey enhancements, product/service design, and operational processes., • Build and maintain dashboards, reports, and presentations that communicate findings clearly to stakeholders at all levels, using data visualization and narrative techniques., • Work closely with CX, product, marketing, operations, and technology teams to ensure insights are embedded into decision-making and drive cross-functional improvements., • Use analytics to map and optimize end-to-end customer journeys, identifying friction points and prioritizing interventions that will have the greatest impact on satisfaction and retention., • Establish feedback loops to monitor the impact of changes, measure outcomes, and refine strategies based on real-world results., • Ensure data integrity, compliance, and best practices in data management, working with IT and data governance teams as needed., • Stay up to date with the latest trends in customer analytics, data science, and insurance industry best practices. The Ideal Candidate As our Customer Insight & Intelligence Lead you will have proven experience in customer insight, data analytics, or business intelligence roles, ideally within insurance or a regulated industry. You will need to have experience within a large-scale customer operation, ideally from the Insurance industry, but we consider applicants from other regulated areas. You will also be able to demonstrate the following skills and experiences; • Strong analytical skills with proficiency in data analysis tools (e.g., SQL, Python, R, Tableau, Power BI)., • Experience integrating and analyzing multiple data sources (VoC, complaints, transactions, journey analytics, etc.)., • Ability to translate complex data into clear, actionable insights and recommendations., • Excellent communication and stakeholder management skills., • Experience with customer journey mapping and process improvement methodologies., • Knowledge of data privacy, compliance, and governance requirements., • Bachelor’s degree in a relevant field (e.g., Data Science, Business Analytics, Statistics, Marketing, or similar) Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3390

Chief Finance and Operations Officer. You will be responsible for leading all our Finance and Compliance requirements as well as our Central Operations functions (HR, Facilities, IT, and Programme Office). Develop and implement the strategy and business plans for Finance & Compliance and Central Ope

We are currently recruiting for an experienced Business Support Officer to join our team on a permanent basis. The position provides support to both finance and operational functions within the business.

With a period of change underway, the organisation is looking for an experienced finance professional who can step in confidently and take ownership of payroll from day one, while also supporting core finance activity to ensure continuity. This is a hands-on role within a small finance team and will

As the Finance Officer, you will (Key Responsibilities):. To be responsible for the recording, reviewing, and reconciliation, processing of all transactional data for the finance team, including processing of supplier invoices, payment requests, expense claims, other payments, sales invoices and rec

Chief Finance and Operations Officer. Are you a charity finance leader looking to join an organisation that makes a real difference to people's wellbeing? Want to use your financial expertise alongside broad operational skills? Want to make a step-change, both personally and professionally?. You wil

Post Award Finance and Project Officer - Durham The Role and the DepartmentResearch and Innovation Services (RIS) provides guidance, expert advice and hands-on support for all aspects of research and research-related work, including securing funding, working with partners, undertaking knowledge exch

Join our teamWe are looking for a Finance Officer to join our Finance Team. About youWe are looking for a hands-on Finance Officer, with experience of working within a busy finance team. Main responsibilities of the role:Ensure timely and accurate monthly reconciliation of income and expenditure wit

Investment Officer, Project & Corporate Finance (Based in Beijing). Investment Officer, Project & Corporate Finance (Based in Beijing). The Project and Corporate Finance Clients Department, Global (PCF) is responsible for expanding AIIB client relationships among private‑sector clients and sponsor

A local recruitment agency is seeking a part-time Finance & Administration Officer based near Chichester.

A leading nature conservation organization in the UK is seeking a motivated Administration Officer to oversee office operations and provide administrative support at their nature reserve and visitor centre. The ideal candidate will have experience managing finances and office processes while supervi

Rebuilt the big three consumer finance products (loans, credit cards and car finance) from scratch. Investigate and resolve customer complaints on motor finance products. Experience handling complex complaints, preferably in the automotive finance sector.

Mentor and manage a high-performing finance, operations and revenue operations team, fostering collaboration and forward-thinking aligned with the company’s culture. Foster a culture of accountability and transparency within the finance team and across the organisation. Job function: Finance and A

A progressive local authority in the United Kingdom is seeking a Chief Finance Officer to lead financial strategy during a pivotal moment for the organization. Ideal candidates are experienced S151 Officers or high-potential deputies with expertise in financial recovery and strong leadership skills.

A recruitment agency in the UK is seeking a Senior Finance Officer to provide accountancy support within a public sector environment.

The role of the Loan Book Officer is to provide support to the Structured Property Solutions Team in assisting with new loan applications, maintenance and review of the existing loan book (including the provision of regular management information), day to day returns, audits and reviews as required

The Finance & Admin Officer will support our Senior Management Team in maintaining and developing financial and administrative processes, ensuring JCS continues to grow and operate smoothly. They will efficiently manage finances, including expenses and supplies, while overseeing document management

A prominent charity organization is seeking a part-time Business Support Officer in Barnet to provide key administrative support for its services.

Finance and Administration Officer. The Finance Officer will work strategically with the school’s Leadership Team. Finance and Administration Officer - The Blue School CE, Isleworth.

A leading charitable organization in Greater London is seeking a full-time Business Support Officer.

A leading financial services group is seeking a Chief Operating Officer to oversee its UK operational strategy in Greater London/Surrey. This senior executive role requires extensive experience in Asset Finance and a strong understanding of UK regulations.

Join to apply for the Business Support Officer – Finance role at Sureserve. Supporting the broader finance function with other ad‑hoc tasks, as required. Experience in a billing, finance and/or administration background is preferable, with understanding of WIP and accruals being beneficial.

At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to

We’re the UK & Global Market leading provider of part-time Finance Director’s and Chief Finance Officer’s services to mid-sized businesses. If you’re a top quality Chief Financial Officer / Finance Director who’s frustrated and fed up with the confines of a normal corporate life and you’

A regional authority in England seeks a Chief Finance and Investment Officer to provide strategic financial leadership. This part-time role is integral in driving funding initiatives and enhancing the region's finance landscape, requiring strong leadership and problem-solving skills.

A leading international development bank is seeking an experienced Investment Officer, based in Beijing.

K3583 – Chief Operating Officer – UK, Greater London / Surrey (Hybrid) – Asset Finance. Extensive senior leadership experience within Asset Finance / Leasing. We strongly favour applicants with proven, relevant experience in Financial Services; particularly Asset Finance and Leasing.

Payroll Officer - City Centre Leicester - Accountancy Practice. Our client, a well-established accountancy practice based in Leicester City Centre, is seeking an experienced Payroll Officer to join their growing team. Responsibilities - Payroll Officer.

Somerset Council is seeking an outstanding finance leader to become our statutory Chief Finance Officer (S151 Officer) at a pivotal moment for the organisation and the county. Complete a major finance improvement programme. You will inherit a finance function that has already made strong progress.

A financial services company in the UK is seeking a Trainee Finance Officer to join its financial reporting team.

We are seeking an ambitious, forward-thinking Chief Finance Officer (CFO) to join our Executive Director team and provide strategic financial leadership during a period of significant organisational growth and opportunity. The CFO will lead the finance function while also playing a pivotal role to s

We are looking for a Finance and Administration Officer to work primarily at The Livity School, one of two schools in the Elm Court Livity Federation. The Finance Officer is responsible for maintaining and monitoring the day‑to‑day financial management of the school’s budget to meet best value

We are now seeking a Trainee Finance Officer to join our financial reporting team and play a key role in managing our financial operations. Permanent, Full Time (37 hours per week) Looking to start or to maintain a successful career in finance, in a role that offers support towards a recognised acco

Role: Finance & Administration Officer (Part-Time). This varied role combines finance admin + general office support. Key Responsibilities for the Finance & Administration.

As a Special Educational Needs (SEND) and Disability Finance Admin Officer you will be expected to collaborate closely with our SEND Team and other stakeholders to support financial health of our organisation. What does a Send Finance Support officer do at Hillingdon?.

Join to apply for the Complaints Officer (motor finance). So far, we’ve rebuilt the Big Three consumer finance products from scratch:. Experience of working in a regulated motor finance environment.

Senior Finance Officer – Pay Grade G9 – Directorate Resources & Commercial – Division Finance & Assurance – Reports to Service Accountant. Provide a range of professional financial support, advice and information to budget managers and more senior members of the Finance Division. Prepare acc

Director of Finance (Deputy s151 Officer). You will work closely with the Director of Resources, senior officers, councillors, and partners to lead transformational change and ensure the sustainable management of the council's finances. Chief Officer B1 £142,681 - £153,586.

Deputy Chief Finance Officer, King's College Hospital NHS Foundation Trust. Deputy Chief Financial Officer, King's College Hospital NHS Foundation Trust. Thank you for your interest in the role of Deputy Chief Financial Officer – Financial Operations at King’s College Hospital NHS Foundation Tru

A local government council in Greater London is seeking a Director of Finance (Deputy s151 Officer). This role involves leading financial teams, collaborating with senior officials, and driving transformational change to manage council finances effectively.

Chief Finance and Investment Officer (S73) – Greater Essex Combined County Authority. As Chief Financial Officer you will provide whole-organisational financial leadership, working collaboratively with leaders from within the mayoral authority, with government, and across the Greater Essex system

Chief Finance and Operations Officer. You will be responsible for leading all our Finance and Compliance requirements as well as our Central Operations functions (HR, Facilities, IT, and Programme Office). Develop and implement the strategy and business plans for Finance & Compliance and Central Ope

A multi-academy trust is seeking a Finance Director to elevate financial operations and deliver educational excellence. In this pivotal role, you will manage financial accounts, ensure regulatory compliance, and lead a skilled finance team.

IDCOL`s core vision, "Sustainable Finance for an Inclusive Tomorrow," reflects its belief that responsible finance drives growth, resilience, and opportunity for everyone. Assisting in preparing necessary reporting for the Multilateral Development Banks (MDBs)/ Development Finance Institutions (DFIs

We’re the UK & Global Market leading provider of part-time Finance Director’s and Chief Finance Officer’s services to mid-sized businesses. If you’re a top quality Chief Financial Officer / Finance Director who’s frustrated and fed up with the confines of a normal corporate life and you’

K3537 – Chief Risk Officer – Asset Finance – UK, Greater London / South East England (Hybrid). You will ensure effective and efficient risk-related processes are in place, while actively building a robust risk culture aligned with the Regional Chief Risk Officer. Proven credit authority and ri

A leading fintech company is seeking a Complaints Officer to manage customer complaints effectively.