Vice President, Voice Support Engineer
hace 2 días
Manchester
Voice Support Engineer At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. \n Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Voice Support Engineer to join our EMEA Production Service team. Manage all aspects of Voice Projects and Operations \n Support Operations and Project activities on Voice infrastructure including Nice Voice Recordings \n Test circuits and components of malfunctioning unified communications equipment to isolate sources of malfunctions, using network management systems and circuit designs \n Monitor system performance daily and provide security measures, troubleshooting, and maintenance as needed \n Perform day-to-day activities required to manage Voice services, such as design, implementation, and management, including troubleshooting of complex VOIP issues \n Perform testing, provisioning, operations, and emergency response for ongoing VOIP network operations \n Oversee and manage the deployment of upgrades to existing voice, video, and other related systems in a multi-location environment \n Take ownership of projects and complete them on time \n Collaborate with Project Teams including Operations, contract resources, and 3rd Party Vendors \n Lead incident investigations and root cause analysis, managing the service to support the Incident/Problem Manager, the Technology Service owner, and deliver quality operations to consumers of Voice and Video Services \n Knowledge of Cisco Video and Conferencing solutions – Telepresence, TMS, Webex \n Oracle SBC design and configuration is a plus \n Excellent communication, relationship management, and logical reasoning skills \n At BNY, our culture speaks for itself, check out the latest BNY news at: \n BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. \n BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
