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12 month fixed term contract Manchester or Slough (Hybrid 8 days a month in office) Competitive + Bonus We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You’ll Be Doing • Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns, • Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams, • Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance, • Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance, • Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification, • Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes, • Assisting with testing and quality assurance of system and configuration changes prior to wider rollout, • Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests, • Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We’re Looking For Essential • 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role, • Strong experience with Salesforce, including report and dashboard building, • Proven analytical skills with confidence working with large datasets and translating insights into clear outputs, • Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI), • High attention to detail, strong data ownership, and a proactive, self‑starting mindset, • Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango), • Familiarity with NetSuite or ERP / finance systems, • Working knowledge of SQL or data querying tools, • Understanding of SaaS customer lifecycle, renewals, and expansion, • Exposure to operational documentation or change management Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

12 month fixed term contract Manchester or Slough (Hybrid 8 days a month in office) Competitive + Bonus We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You’ll Be Doing • Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns, • Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams, • Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance, • Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance, • Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification, • Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes, • Assisting with testing and quality assurance of system and configuration changes prior to wider rollout, • Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests, • Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We’re Looking For Essential • 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role, • Strong experience with Salesforce, including report and dashboard building, • Proven analytical skills with confidence working with large datasets and translating insights into clear outputs, • Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI), • High attention to detail, strong data ownership, and a proactive, self‑starting mindset, • Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango), • Familiarity with NetSuite or ERP / finance systems, • Working knowledge of SQL or data querying tools, • Understanding of SaaS customer lifecycle, renewals, and expansion, • Exposure to operational documentation or change management Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

The Company: An exciting opportunity for a Shipping Analyst/ Logistics Coordinator to join a fast-moving manufacturer The Shipping Analyst will link the Shipping and Merchandising functions, managing open orders and providing support and input to the wider Team on shipments and supplier performance. Key Responsibilities Purchase order management post order placement Establish relationships with suppliers, driving improvement in service levels Monitor and chase suppliers for bookings based on shipment report / order book dates Collation, distribution, and management of supplier shipment reports Customs clearance queries and import processes Monitor supplier performance to agreed lead times Update the wider business on movement of vessels, shipments as they happen Maintain close relationship with freight forwarder Manage vessel schedule information with nominated freight forwarder Communicating date movements to the relevant merch teams as required Support critical path discussions ensuring correct vessels met to hit launch Management of air freights post instruction from merchandiser Support improvement initiatives covering people, processes, and systems Make recommendations to improve current processes within Supply Chain and Shipping Experience and Skills Experience in supply chain, logistics, or similar role, preferably in retail or ecommerce Working knowledge of import customs processes, entries, and clearances Knowledge of ERP systems Excellent communication skills Strong attention to detail Problem solving Advanced Excel skills Ability to work under own supervision Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily

D365 F&O - Environmental Services Analyst - Outside IR35 - Hybrid 2 days in office 3 remote The Role An experienced D365 Environmental Services Analyst is required to take ownership of a complex D365 environment and security landscape. The role focuses on ensuring platforms are secure, compliant, scalable, and high‑performing while supporting both business‑as‑usual operations and major transformation initiatives. You will provide technical leadership across D365 environments, supporting migration from legacy ERP platforms and driving continuous service improvement. The position requires close collaboration with senior stakeholders, project partners, and wider information systems teams. Key Responsibilities Own and manage the D365 environment and security operating model, ensuring stability, compliance, and alignment with Microsoft best practices. Act as the technical authority for D365 environment architecture, security design, and release governance. Guide internal teams and third‑party partners on environment strategy, provisioning, lifecycle management, and decommissioning. Design and govern role‑based access control, segregation of duties (SoD), audit readiness, and compliance processes. Provide design authority and oversight for migrations, upgrades, major changes, and platform roadmaps. Govern release management using D365 LCS/Power Platform Admin Centre and Azure DevOps. Serve as the escalation point for complex technical issues and cross‑environment incidents. Maintain and enhance service documentation, standards, runbooks, and knowledge assets. Provide senior technical input for D365‑integrated applications and platforms.About You Proven experience managing enterprise systems or ERP environments. Hands‑on expertise in D365 environment and security management. Strong working knowledge of D365 LCS, release management practices, and Azure DevOps. System administrator–level experience defining and governing business roles and security profiles. Demonstrated experience delivering ERP implementations, migrations, or large‑scale environment transformations. Strong technical leadership skills within project and programme delivery. Understanding of ISV integrations, lifecycle management, and support models. Ability to balance operational excellence with continuous improvement and strategic change.If you're interested in this role please reach out to (url removed)