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  • Head of IT Infrastructure
    Head of IT Infrastructure
    hace 2 días
    Jornada completa
    London

    HEAD OF IT INFRASTRUCTURE - LONDON HQ As Head of IT Infrastructure, you will be the operational anchor of the team: owning the infrastructure and security estate across all 28 properties, managing a small internal team, and working closely with the VP of IT to shape the direction of the function as it grows. This role suits someone equally comfortable reading a switch config and running a team meeting, ready to take on real ownership in a fast-moving business. Based in our London Bridge office 5 days a week, with occasional travel to European properties when required. THE STAGE IS SET The stage is set for something different. We don't run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we're now entering a new chapter. As we redefine the brand and evolve our identity, we're focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We're on an exciting journey - step on stage and play your part. THE WORK IN YOUR HANDS Team & Operational Leadership Serve as the operational day to day lead for the IT team, acting as the VP of IT's right hand Manage and develop a small team of property IT technicians Act as a key point of escalation for property teams and hotel operations across the estate Run the weekly IT operational rhythm: incident review, workload prioritisation, team check-ins Step up as VP IT cover when required, including stakeholder and executive-level escalations Build the processes and culture that make the team reliable and scalable Network & Connectivity Own the network infrastructure across all properties: switching, routing, VLANs, and Wi-Fi platforms Manage ISP and network provider relationships, holding them to SLA Lead circuit provisioning and fault resolution for new openings and existing sites Evaluate connectivity performance across the portfolio and lead improvement initiatives Cloud Infrastructure & Endpoints Own the Azure and Microsoft 365 environment: Entra ID, Intune, Defender, Exchange Online, Teams Manage the endpoint estate across corporate and property devices Maintain and evolve backup and disaster recovery arrangements for Tier 1 systems Support pre-opening IT builds end to end: network, telephony, CCTV, access control, AV and TV Security Operations Own day to day security operations: email security, endpoint detection and response, and threat monitoring Manage the MDR platform and act as first responder on security incidents Lead phishing and social engineering incident response, including guest data breach coordination Drive the security awareness training programme across the business Manage MFA, conditional access policies, and identity governance across M365 Supplier & Vendor Management Own operational relationships with managed network and technology providers, holding them to SLA Manage cloud telephony, IPTV/casting platforms, access control and CCTV infrastructure operationally Support the VP of IT in contract reviews, renewals, and supplier rationalisation decisions Documentation & Knowledge Build and maintain infrastructure documentation, network diagrams, and system runbooks Establish IT operational processes and embed them consistently across the team Ensure institutional knowledge is captured, structured, and accessible Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY · Infrastructure and security leadership · Team development and technical mentoring · Operational ownership and accountability · Stakeholder communication across technical and non-technical audiences · Incident management and outage communication · Cross-functional collaboration · Strong technical credibility in enterprise environments YOUR PROVEN TRACK 6+ years in IT infrastructure or network engineering, with clear progression into a senior or lead position Hands-on networking: Cisco or equivalent switching and routing, VLANs, Wi-Fi controller platforms Strong working knowledge of Azure and Microsoft 365: Entra ID, Intune, Defender, Exchange Online Direct experience leading and developing a small technical team Hands-on experience managing phishing, endpoint compromise, and data breach incidents Proven ability to manage competing priorities across a multi-site environment Able to work autonomously, prioritise effectively, and make sound decisions without constant escalation Desirable Multi-site or hospitality IT background: PMS integration, guest Wi-Fi, door access, F&B systems Experience with MDR platforms: Huntress, CrowdStrike, SentinelOne, or similar Cloud telephony deployment or management experience ITIL Foundation or above, applied in a real operational environment Pre-opening or greenfield IT build experience Scripting or automation: PowerShell, Python European language: German, French, Czech, or Spanish WHAT WE LOOK FOR We're here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you're comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you'll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact

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  • Maintenance Handyperson
    Maintenance Handyperson
    hace 2 días
    Jornada completa
    London

    Citadines Islington Square London is seeking a confident Maintenance Handyperson to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Maintenance Manager, supporting towards providing our guests with memorable experiences of the city. As our Maintenance Handyperson , you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Responding to job log system registered works and completing all jobs assigned within the targeted timescale Monitoring engineering stock levels and logging shift activities on a regular basis and communicate appropriately when needed Reporting any hazards or defects to senior management Processing handover in line with Company guidelines To be successful in the role of Maintenance Handyperson , we require: Strong technical skills and willingness to learn Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Maintenance Handyperson . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Organisation, Communication, Time Management, Fluent in English, Microsoft Office, Multitasking, Technical skills, Attention to Detail, Customer Focus, Team Work, Problem Solving

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  • Front of House/Wait Staff
    Front of House/Wait Staff
    hace 9 días
    £13.5–£16 por hora
    Jornada completa
    London

    Templar in the new bustling district of Stratford Cross London, is an all-day modern European wine bar & restaurant. Close to The London stadium and the new East bank cultural quarter. For residents and park visitors alike, we invite to enjoy a convivial unpretentious and welcoming atmosphere. Serving an accessible succinct menu of creative small & sharing plates. Focusing on bold robust flavours and showcasing seasonal produce. Dining, enjoying a glass of wine or cocktail at the bar, table or terrace in a space for 45 guests referencing the style and décor of mid-century modernity. We serve a rotating list of low intervention wines with many options to discover something new by the glass as well as an inventive capsule cocktail collection Opening this winter . We are located Stratford Cross E20 - A vibrant Zone 2 residential and commercial district. We will be a small team and are looking for the right people to join us for a new opening . This position is ideal for someone who lives locally. Job Summary: We are seeking dedicated waif staff to join our team, you will be responsible for providing excellent customer service, taking orders, organising required prep for guest and delivering food and beverages in a timely manner. Duties: Greet customers warmly and take their food and drink orders Memorise the menu and daily specials to make recommendations Serve food and beverages promptly and accurately Check on customers regularly to ensure satisfaction Handle cash and credit card transactions Collaborate with kitchen staff to ensure orders are accurate and delivered promptly Upsell additional products when appropriate Requirements: apply knowledge & experience of cocktails to deliver consistent product have a desire for creative input Able to communicate clearly in spoken and written English Previous experience in a restaurant or hospitality setting is preferred Knowledge of food safety practices Basic math skills for handling payments Excellent time management skills to handle multiple tables efficiently Job Types: Full-time, Permanent Pay: £12.50-£15.00 per hour Expected hours: 40 – 45 per week Additional pay: Performance bonus Tips Benefits: Company pension Discounted or free food Employee discount Sick pay Schedule: 8 hour shift Day shift Night shift Weekend availability Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (required) Experience: Hospitality: 1 year (required) Language: English (required) Licence/Certification: Food Hygiene Certificate (preferred) Work authorisation: United Kingdom (required) Location: London (required) Work Location: In person Expected start date: 20/11/2024

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  • Maintenance Technician
    Maintenance Technician
    hace 5 días
    Jornada completa
    London

    Citadines South Kensington London is seeking a confident Maintenance Technician to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Maintenance Manager, supporting towards providing our guests with memorable experiences of the city. As our Maintenance Technician , you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Maintaining and repairing all mechanical service pumps, valves, boilers, calorifiers, AHU and auxiliary plant Maintaining and repairing heating, ventilation and air conditioning equipment as directed Attending fire alarm calls and acting as part of a fire fighting team leader in conjunction with the Duty Manager Accurately recording work, stock levels, shift activities, in the appropriate logs and reporting to senior management when required Processing handover in line with Company guidelines To be successful in the role of Maintenance Technician , we require: Previous experience in a similar role Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Strong technical and time management skills A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Maintenance Technician . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Multitasking, Organisation Skills, Attention to Detail, Technical Skills, Customer Focus, Team Work, Communication Skills, Problem Solving

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  • Field Representative
    Field Representative
    hace 14 días
    £4000–£8000 mensual
    Jornada completa
    Isleworth

    Gold Buyer 💰Location: Across UK About Gold ArthurGold Arthur is a growing precious metals company providing a professional, transparent, and trusted gold-buying service. Learn more at Gold Arthur. The RoleWe are seeking a confident, customer-focused Gold Buyer to meet clients, assess gold and valuables, negotiate purchases, and deliver excellent service. This role involves regular travel and handling high-value transactions. Key Responsibilities Assess and value gold, jewellery, watches, coins, and precious metals Test authenticity and purity of items Negotiate purchases professionally and fairly Build trust and provide outstanding customer service Maintain accurate transaction records Follow company procedures and security standards Support business growth and sales targets Requirements Experience in sales, retail, jewellery, luxury goods, pawnbroking, or precious metals preferred Strong communication and negotiation skills Commercial mindset and target-driven attitude Professional, trustworthy, and detail-oriented Full driving licence Fluent English (additional European languages are a bonus) What We Offer 100% commission-based earnings Full training in precious metal valuation Career progression opportunities Flexible hours Supportive and professional environment Ideal BackgroundCustomer-facing experience is preferred, but applicants from all backgrounds are welcome. Apply Now.

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  • Sales Manager
    Sales Manager
    hace 28 días
    £41700–£55000 anual
    Jornada completa
    London

    SNG ENTERPRISES LTD is a growing London-based wholesaler specializing in household goods. We are looking for an experienced and motivated Sales Manager to support our expansion and strengthen relationships with retailers, distributors, and import partners across the UK and European markets. Key Responsibilities • Develop and manage wholesale sales accounts for Asian household goods, • Identify new business opportunities and grow the customer base, • Maintain strong relationships with retailers, supermarkets, discount stores, and independent traders, • Achieve sales targets and support company growth strategies, • Negotiate pricing, supply agreements, and promotional opportunities, • Monitor market trends and competitor activities, • Coordinate with suppliers and internal teams to ensure smooth order fulfillment Requirements • Proven experience in wholesale sales, preferably in Asian household goods, • Strong understanding of UK retail and wholesale markets, • Existing network within Asian retail or import/export sectors is an advantage, • Excellent communication and negotiation skills, • Self-motivated, target-driven, and organized, • Ability to work independently and as part of a team, • Fluent English required; additional Asian languages are a plus What We Offer • Competitive salary plus performance-based commission, • Opportunity to grow with a fast-expanding company, • Friendly and professional working environment, • Career development opportunities

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