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This is an exceptional opportunity for a Call Centre Trainer to join this global company within their prestigious, modern Chester office. Reporting into the Customer Service Director, the Call Centre Trainer will be responsible for designing, delivering, and maintaining training programs across customer service, support and operational teams within a call centre environment. This role leads the experience for new starters through a structured onboarding academy and ensures all training and work instructions are accurate, current, and aligned with operational requirements. Driven by the passion to improve their customers’ experiences, the company continues to grow as a market leader in their industry. With a commitment to an increased presence in the market, they are accelerating their business transformation in order to reach more people, more effectively. The successful Call Centre Trainer will receive benefits including an annual bonus; 26 days’ holidays plus Bank Holidays; life assurance; contributory pension scheme; buy/sell holiday scheme; free onsite parking. Key Responsibilities:- · Deliver end-to-end training for new starters across customer service, technical support, and operations · Design, build, and manage a structured onboarding academy that supports consistent knowledge transfer and performance readiness · Develop and maintain training materials, including presentations, system guides, process flows, and assessments · Train employees on customer service standards, technical troubleshooting, systems, tools, and operational processes · Create, review, and maintain clear, detailed work instructions and process documentation for all supported functions · Partner with operations, technical teams, quality and leadership to identify training needs and support process changes · Ensure training content reflects current systems, products, policies, and compliance requirements · Deliver refresher training, upskilling sessions, and change-based training as processes or systems evolve · Evaluate training effectiveness through feedback, quality results, and operational performance metrics · Maintain accurate records of training completion, materials, and documentation version control Essential Skills and Experience:- · Proven experience of designing, delivering, and maintaining training in a call centre environment · Strong background in customer service and technical support operations · Experience training new starters and supporting operational onboarding programs · Working knowledge of call centre systems, CRM platforms, ticketing systems and support tools · Excellent communication, facilitation, and stakeholder engagement skills · Ability to translate technical and operational processes into clear, easy-to-follow work instructions · Strong organisational skills and attention to detail · Highly organised and process-driven · Adaptable and comfortable working in a fast-paced operational environment · Collaborative, approachable and confident working with cross-functional teams KEYWORDS: trainer, L&D, learning, call centre, customer service, CRM Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy

A leading communications group is seeking an experienced Producer Director to lead projects with a focus on AI-driven content.

The Event Director leads the end-to-end strategy and delivery of 1–2 strategically significant events, driving commercial performance, align all functions around a coherent event vision. Event Director – Digital Infrastructure. New role has been created for an experienced Event Director.

Event Director – B2C Live Events. We are working with a market-leading global events business to hire an Event Director to lead a flagship consumer exhibition portfolio. Deep understanding of live events, customer experience and commercial event models.

Key Responsibilities Researching and identifying high-growth Australian businesses Speaking daily with founders, CEOs, and senior decision-makers Pitching tailored exhibition and sponsorship solutions Managing the full sales cycle from prospecting to close Hitting and exceeding revenue targets Worki

Working with the operational teams across Olympia Events, the Event Operations Director will be responsible for the world-class delivery of all Heritage Halls events and will work with the ICC General Manager to ensure all ICC events are delivered to the same standard. Key responsibilities As Event

Sales Executive (UK Market - Fast Track Progression To Event Director) Location: Bristol (Office-Based) Hours: Monday – Friday, 08:30am – 5:30pm Salary: £26,000 – £30,000 basic, plus uncapped commission Realistic OTE Year 1: £55,000 – £65,000, Top Performers £100k + Progression: Fast-tr

Project Manager – Estates & Capital (6-Month Contract), Starting in March, Cambridgeshire, Up to £43.We are seeking an experienced Project Manager to join a busy NHS organisation in Cambridgeshire on a 6-month contract.This is an excellent opportunity for an individual with strong estates, mainte

A specialist FM provider are hiring a Minor Works PM to join their team to oversee refurb projects.Our client are a specialist facilities service provider who deliver services to a commercial portfolio spanning the UK.They are hiring a Billable Works Project Manager to join their team to oversee the

Temporary Job - Site based Manager for major Prison Refurb.This large FM and Maintenance company is carrying out a major roof replacement and upgrade to a prison, with .M&E roof-mounted equipment also being changed, along with some fire and smoke equipment.The prison is Victorian, and it will be wo

Construction Delivery Project Manager.Opportunity to join a multidisciplinary consultancy as a Project Manager to join the growing business and support the delivery of construction projects across the education sector.This role offers the opportunity to work on a diverse portfolio of school and educ

Long term interim Technical Services PM role in Kent.Kent – 3 days on site or in the office, with some flexibility for home working.Minimum 6 months – scope to extend to 12.ASAP – urgent interviews and immediate start.My local authority client, based in Kent, is seeking an experienced Technica

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications from all backgrounds and particul

Construction Project Manager role, projects located across the South.Construction Project Manager – MOJ Projects (Prison Estates).You must have looked after projects and subcontractors within the construction industry.Location: South of England (multiple prison sites).Contract Type: Ongoing Tempor

Security Project Engineer/ Installation Manager – West Midlands - £46,000 Basic Salary Per Annum.Opportunities to increase earnings with overtime.Paid travel time (excluding first/last 30 mins of the day).Private healthcare contribution.Pension scheme with employer contribution.Opportunity to boo

Permanent job – Project Manager – MOD projects, facilities management.A large FM and Maintenance contractor who runs a contract for the Ministry of Defence to maintain UK MOD sites has an exciting opportunity.For an experienced Project Manager to join the team at RAF Cranwell on a permanent basi

Bonus Scheme + Company Vehicle + Training + Employee Ownership BenefitsSouth East of England (Commutable to London, Oxford, Southampton and Cardiff)Are you an Project Manager, ideally with experience in clean room facilities/HVAC, looking to take the next step in your career within a growing, employ

Senior Electrical Project Manager | £55,000 to £75,000 + Car/Allowance | Lincolnshire.We are recruiting on behalf of a leading mechanical and electrical contractor based in Lincolnshire.The company is renowned for its expertise and ability to compete with the best in the industry.With a team of ov

To manage affordable housing development projects from inception to completion in Yorkshire.Affordable housing provider in Yorkshire growing their new build development team.To manage affordable housing development projects from inception to completion in Yorkshire.Proven construction experience.Und

Temp job-Project Manager - prison Maintenance.A large FM and Maintenance contractor who runs the contract for the Ministry of Justice to maintain UK Prisons has an exciting opportunity.For a Project Manager to join the team covering the Midlands.This is a temporary role for 3–6 months, initially t

Do you have experience managing projects within automation, control systems or a similar engineering environment?.Are you confident in managing project budgets, timelines and resources?.Do you have strong client-facing experience and a track record of building relationships?.Interested in working fo

CFPA Diploma in Fire Prevention or equivalent.

The role of NPI Project Manager involves leading the introduction of new products within the industrial/manufacturing sector, ensuring seamless coordination across various departments.You will manage projects from concept to production, delivering on time and within budget in the Deeside area.This l

Mechanical Project Manager | Lincolnshire | £55,000 to £75,000.We are recruiting on behalf of a well-established and highly regarded provider of mechanical and electrical engineering solutions based in Lincolnshire.The business delivers complex, high-value projects across the commercial, industria

Car Allowance + Commission + Bonus (OTE £60K+).My client is seeking an experienced.This is a fantastic opportunity for a driven.Manage and develop a portfolio of key accounts within the water hygiene sector.Identify and secure new business opportunities to grow revenue.Build and maintain strong cli

Are you a client facing Remediation Project Manager who has experience within building improvements?.The Remediation Project Manager will be responsible for driving and delivering complex refurbishment and improvement projects within accommodation and hospitality sectors, typically ranging

I am currently recruiting for a Project Manager to join a leading financial services organisation based in the West Midlands.This would be an excellent opportunity for someone who has previously worked on large change and transformation programmes of work and touched upon some technical programmes.L

As Senior Project Manager (Civils), you will take full operational responsibility for a complex, high-value Civil Engineering project.You'll lead multidisciplinary teams, manage all client and stakeholder interfaces, and ensure the scheme is delivered safely, to programme and to budget.Lead the full

SaaS Migration Project Manager (Education Services).Negotiable day rate (Inside IR35).Flexible / Hybrid – ideally 1 day per week on-site.We are seeking an experienced Project Manager to lead a SaaS migration within an education services environment.This role will focus on transitioning legacy syst

North West (Leeds / Manchester).Do you have a background in running multi-million pound projects within a fenestration industry?.Are you experienced with managing stakeholder expectations and still getting the best for the project and company?.Do you want to work for an award-winning, successful com

Up to £60k (DOE) We’re partnering with a global engineering and manufacturing organisation that develops advanced equipment and solutions.We’re looking for an innovative and experienced NPI Project Manager to lead the delivery of new product introduction within a complex, multi-project environm

MERITUS are recruiting for a Project Management Business Partner to join our client in Aerosapce on Building & Construction programmes in Broughton, Flintshire.BUILDING & CONSTRUCTION PROJECT MANAGER - INSIDE IR35 - £39.PER HOUR - BUILDING & CONSTRUCTION - 12 MONTHS - BROUGHTON, FLINTSH

Working closely with the Directors and site teams, you’ll coordinate programme planning, manage site resources, and ensure projects remain on schedule, within budget, and aligned with client expectations.

UK-wide (with semi-regular travel) Head Office in Milton Keyens.Leading Retail Entertainment Business.Are you a driven construction professional who thrives on shaping new spaces, solving problems on the ground, and delivering projects you can be proud of?.A leading retail entertainment business is

For nearly 30 years, Masterclass has been delivering exceptional sports tours and events across the UK and Europe to over 3,000 students annually — with football at the very heart of what we do. Whether it’s football in Spain or Holland, netball festivals or multi-sport events, the Masterclass t

Accommodation Cleaner - Hayling Island - Hayling Island, Hampshire .Job title – Accommodation Cleaner.Location – Meadow Bay Villages, Hayling Island Holiday Park, Hayling Island, PO11 0QS.Part Time, Seasonal, Mondays & Fridays with possible overtime.We are looking for part time accommodation

Enjoy annual pay review and training and development opportunities as a Fire Project Manager in the Nottingham area.This role offers the chance to update and review projects process ensuring timelines meets budgets.You will be working for a well-known contractor that values not only their tenants bu

Project Manager - Engineering (Complex Infrastructure / Energy Sector).We are seeking an experienced and driven Project Manager to lead the successful delivery of complex, multi-disciplinary engineering projects.This is an exciting opportunity to work within a dynamic environment where safety, quali

Northwest England | North Wales | South Wales.Oil & Gas, Power Generation, Heavy Industrial.We are looking for a high-calibre.This role demands a leader who can balance technical execution with rigorous commercial control and safet.

Project Manager Bedford 3-6 Months.Excellent opportunity for a Project Manager to support a portfolio of facilities projects at a major engineering organisation to play a key role in delivering site improvement works.This organisation is undergoing significant site infrastructure upgrades and requi