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This is an exceptional opportunity for a Call Centre Trainer to join this global company within their prestigious, modern Chester office. Reporting into the Customer Service Director, the Call Centre Trainer will be responsible for designing, delivering, and maintaining training programs across customer service, support and operational teams within a call centre environment. This role leads the experience for new starters through a structured onboarding academy and ensures all training and work instructions are accurate, current, and aligned with operational requirements. Driven by the passion to improve their customers’ experiences, the company continues to grow as a market leader in their industry. With a commitment to an increased presence in the market, they are accelerating their business transformation in order to reach more people, more effectively. The successful Call Centre Trainer will receive benefits including an annual bonus; 26 days’ holidays plus Bank Holidays; life assurance; contributory pension scheme; buy/sell holiday scheme; free onsite parking. Key Responsibilities:- · Deliver end-to-end training for new starters across customer service, technical support, and operations · Design, build, and manage a structured onboarding academy that supports consistent knowledge transfer and performance readiness · Develop and maintain training materials, including presentations, system guides, process flows, and assessments · Train employees on customer service standards, technical troubleshooting, systems, tools, and operational processes · Create, review, and maintain clear, detailed work instructions and process documentation for all supported functions · Partner with operations, technical teams, quality and leadership to identify training needs and support process changes · Ensure training content reflects current systems, products, policies, and compliance requirements · Deliver refresher training, upskilling sessions, and change-based training as processes or systems evolve · Evaluate training effectiveness through feedback, quality results, and operational performance metrics · Maintain accurate records of training completion, materials, and documentation version control Essential Skills and Experience:- · Proven experience of designing, delivering, and maintaining training in a call centre environment · Strong background in customer service and technical support operations · Experience training new starters and supporting operational onboarding programs · Working knowledge of call centre systems, CRM platforms, ticketing systems and support tools · Excellent communication, facilitation, and stakeholder engagement skills · Ability to translate technical and operational processes into clear, easy-to-follow work instructions · Strong organisational skills and attention to detail · Highly organised and process-driven · Adaptable and comfortable working in a fast-paced operational environment · Collaborative, approachable and confident working with cross-functional teams KEYWORDS: trainer, L&D, learning, call centre, customer service, CRM Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy

A leading communications group is seeking an experienced Producer Director to lead projects with a focus on AI-driven content.

The Event Director leads the end-to-end strategy and delivery of 1–2 strategically significant events, driving commercial performance, align all functions around a coherent event vision. New role has been created for an experienced Event Director. Event Director – Digital Infrastructure.

Event Director – B2C Live Events. We are working with a market-leading global events business to hire an Event Director to lead a flagship consumer exhibition portfolio. Deep understanding of live events, customer experience and commercial event models.

Sales Executive (Fast Track Progression to Event Sales Director) Location: Sydney, Newtown (Office-Based) Hours: Monday – Friday, 8:30am – 5:30pm Salary: $75,000 - $80,000 base + uncapped commission Realistic OTE Year 1: $110,000 – $140,000 Progression: Fast-track to Event Director About Busin

Working with the operational teams across Olympia Events, the Event Operations Director will be responsible for the world-class delivery of all Heritage Halls events and will work with the ICC General Manager to ensure all ICC events are delivered to the same standard. Key responsibilities As Event

What You’ll Be Doing Researching and identifying UK-based exhibitors and sponsors Speaking with business owners and senior decision-makers daily Pitching tailored exhibition and sponsorship solutions Managing the full sales cycle from prospecting to close Hitting and exceeding revenue targets Work

Construction Project Manager role, projects located across the South.Construction Project Manager – MOJ Projects (Prison Estates).You must have looked after projects and subcontractors within the construction industry.Location: South of England (multiple prison sites).Contract Type: Ongoing Tempor

General Manager - National Cover -.Are you an effective General Manager looking for an exciting opportunity with lots of variety?.Are you solutions-orientated and able provide fast, effective business support?.Are you looking for a business that is financially stable and has very exciting growth pl

CFPA Diploma in Fire Prevention or equivalent.

I am currently recruiting for a Project Manager to join a leading financial services organisation based in the West Midlands.This would be an excellent opportunity for someone who has previously worked on large change and transformation programmes of work and touched upon some technical programmes.L

Project Manager – Estates & Capital (6-Month Contract), Starting in March, Cambridgeshire, Up to £43.We are seeking an experienced Project Manager to join a busy NHS organisation in Cambridgeshire on a 6-month contract.This is an excellent opportunity for an individual with strong estates, mainte

Graduate Trainee Business Account Manager.Car, Tablet and Mobile phone also provided).Generous salary - advised upon engagement.We are looking for candidates based within 25 miles of Maidstone, Kent.Please do not apply for the role of Trainee Business Account Manager unless you meet the following cr

Mechanical Project Manager | Lincolnshire | £55,000 to £75,000.We are recruiting on behalf of a well-established and highly regarded provider of mechanical and electrical engineering solutions based in Lincolnshire.The business delivers complex, high-value projects across the commercial, industria

To manage affordable housing development projects from inception to completion in Yorkshire.Affordable housing provider in Yorkshire growing their new build development team.To manage affordable housing development projects from inception to completion in Yorkshire.Proven construction experience.Und

A specialist FM provider are hiring a Minor Works PM to join their team to oversee refurb projects.Our client are a specialist facilities service provider who deliver services to a commercial portfolio spanning the UK.They are hiring a Billable Works Project Manager to join their team to oversee the

Up to £60k (DOE) We’re partnering with a global engineering and manufacturing organisation that develops advanced equipment and solutions.We’re looking for an innovative and experienced NPI Project Manager to lead the delivery of new product introduction within a complex, multi-project environm

Temp job-Project Manager - prison Maintenance.A large FM and Maintenance contractor who runs the contract for the Ministry of Justice to maintain UK Prisons has an exciting opportunity.For a Project Manager to join the team covering the Midlands.This is a temporary role for 3–6 months, initially t

Car Allowance + Commission + Bonus (OTE £60K+).My client is seeking an experienced.This is a fantastic opportunity for a driven.Manage and develop a portfolio of key accounts within the water hygiene sector.Identify and secure new business opportunities to grow revenue.Build and maintain strong cli

Temporary Job - Site based Manager for major Prison Refurb.This large FM and Maintenance company is carrying out a major roof replacement and upgrade to a prison, with .M&E roof-mounted equipment also being changed, along with some fire and smoke equipment.The prison is Victorian, and it will be wo

UK-wide (with semi-regular travel) Head Office in Milton Keyens.Leading Retail Entertainment Business.Are you a driven construction professional who thrives on shaping new spaces, solving problems on the ground, and delivering projects you can be proud of?.A leading retail entertainment business is

Construction Delivery Project Manager.Opportunity to join a multidisciplinary consultancy as a Project Manager to join the growing business and support the delivery of construction projects across the education sector.This role offers the opportunity to work on a diverse portfolio of school and educ

Long term interim Technical Services PM role in Kent.Kent – 3 days on site or in the office, with some flexibility for home working.Minimum 6 months – scope to extend to 12.ASAP – urgent interviews and immediate start.My local authority client, based in Kent, is seeking an experienced Technica

Do you have experience managing projects within automation, control systems or a similar engineering environment?.Are you confident in managing project budgets, timelines and resources?.Do you have strong client-facing experience and a track record of building relationships?.Interested in working fo

Senior Electrical Project Manager | £55,000 to £75,000 + Car/Allowance | Lincolnshire.We are recruiting on behalf of a leading mechanical and electrical contractor based in Lincolnshire.The company is renowned for its expertise and ability to compete with the best in the industry.With a team of ov

Are you a client facing Remediation Project Manager who has experience within building improvements?.The Remediation Project Manager will be responsible for driving and delivering complex refurbishment and improvement projects within accommodation and hospitality sectors, typically ranging

Permanent job – Project Manager – MOD projects, facilities management.A large FM and Maintenance contractor who runs a contract for the Ministry of Defence to maintain UK MOD sites has an exciting opportunity.For an experienced Project Manager to join the team at RAF Cranwell on a permanent basi

As Senior Project Manager (Civils), you will take full operational responsibility for a complex, high-value Civil Engineering project.You'll lead multidisciplinary teams, manage all client and stakeholder interfaces, and ensure the scheme is delivered safely, to programme and to budget.Lead the full

MERITUS are recruiting for a Project Management Business Partner to join our client in Aerosapce on Building & Construction programmes in Broughton, Flintshire.BUILDING & CONSTRUCTION PROJECT MANAGER - INSIDE IR35 - £39.PER HOUR - BUILDING & CONSTRUCTION - 12 MONTHS - BROUGHTON, FLINTSH

Working closely with the Directors and site teams, you’ll coordinate programme planning, manage site resources, and ensure projects remain on schedule, within budget, and aligned with client expectations.

Bonus Scheme + Company Vehicle + Training + Employee Ownership BenefitsSouth East of England (Commutable to London, Oxford, Southampton and Cardiff)Are you an Project Manager, ideally with experience in clean room facilities/HVAC, looking to take the next step in your career within a growing, employ

Security Project Engineer/ Installation Manager – West Midlands - £46,000 Basic Salary Per Annum.Opportunities to increase earnings with overtime.Paid travel time (excluding first/last 30 mins of the day).Private healthcare contribution.Pension scheme with employer contribution.Opportunity to boo

North West (Leeds / Manchester).Do you have a background in running multi-million pound projects within a fenestration industry?.Are you experienced with managing stakeholder expectations and still getting the best for the project and company?.Do you want to work for an award-winning, successful com

The role of NPI Project Manager involves leading the introduction of new products within the industrial/manufacturing sector, ensuring seamless coordination across various departments.You will manage projects from concept to production, delivering on time and within budget in the Deeside area.This l

SaaS Migration Project Manager (Education Services).Negotiable day rate (Inside IR35).Flexible / Hybrid – ideally 1 day per week on-site.We are seeking an experienced Project Manager to lead a SaaS migration within an education services environment.This role will focus on transitioning legacy syst

We’re Popeyes UK – and we’re here to bring the world’s best fried chicken to the UK with bold flavour, big energy, and serious southern hospitality.We’re growing fast, and we’re looking for an Assistant General Manager who’s ready to step up, lead with passion, and help us become the U

Experience working within a sports tour operator, football travel company or related sports events environment ideally in a sales, account management or growth focused role. For nearly 30 years, Masterclass has been delivering exceptional sports tours and events across the UK and Europe to over 3,00

Lounges are pretty special places, and what makes them so special is the brilliant people who run them.The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you.Your standards will be as high as ours, but exactly how you do it will be unique to you.You

Born in New Orleans in 1972, Popeyes started with one bold idea and one restaurant — serving legendary Louisiana-style chicken with unmatched hospitality.Today, we’re bringing that same bold flavour and energy to Ireland, building high-performing teams and developing the next generation of resta

Virgin Active are committed to changing people's lives for the better through wellness.Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs.All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand S

General Manager - UK - Chester.Competative Salary inc Generous Bonus Scheme and Tronc.Head Chef to ensure the success of the restaurant.You will understand and promote our culture bringing our values to life within the team.Being full of enthusiasm, a team player and not afraid to roll your sleeves

Are you looking to benefit from a new career in Project Management?.If you are organised, competent, dependable and can communicate well and motivate those around you; you could have a truly rewarding future as a Project Manager.We specialise in placing candidates within the project sector using our