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Job description We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 18 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year. This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows, and eCommerce channels. ROLE OVERVIEW The Resident Company Manager is a key member of the Show Operations department at LaplandUK, accountable in-part for the successful delivery of the first half of the guest experience — from guest arrival in the Elven Bazaar to the conclusion of Act 2, and in-part Act 3. This role leads and inspires a diverse range of operational and performance teams across multiple high-impact performance spaces including Elven Bazaar, Elf Security, Eeko’s Glade, the Toy Factory, and the Lapland Bakery. Combining strong administrative capability with dynamic people management skills, the Resident Company Manager is responsible for overseeing both backstage and front-of-house operations, directly managing Cast Members, Stage Managers, and Backstage Support. This multi-faceted role requires a sharp focus on delivering a world-class guest experience, efficient show execution, and maintaining the creative integrity of the production. You will play a vital part in upholding LaplandUK’s values and standards, coaching and motivating teams to consistently perform at the highest level, while ensuring the smooth and safe operation of all performance spaces under your care. RESPONSIBILITIES OPERATIONS • Lead the delivery of a safe, efficient, and best-in-class show operation across Act 1 & 2, in strict alignment with all approved policies, processes, Standard Operating Procedures (SOPs), and the overall Event Management Plan., • Serve on a rostered basis as the Area Manager for Act 1 & 2, taking full operational ownership of all performance areas including Elf Security, The Glade, Toy Factory, and the Lapland Bakery, as well as responsibility for the cast members and performance-related elements of Act 3., • Work collaboratively with the Act 3 Area Manager to ensure continuity in performance quality and guest experience, and to proactively resolve any issues arising within this area., • Maintain a comprehensive and up-to-date working knowledge of all relevant show procedures and performance areas to confidently troubleshoot, problem solve, and support teams in real time., • Proactively manage guest throughput and performance team flow to ensure an efficient and immersive guest journey, resolving bottlenecks and experience issues promptly., • Consistently monitor and report daily operational KPIs and performance data to Head Office stakeholders including the HO Company Manager, HO Show Director, and the wider Lapland production team., • Act as an on-site champion for LaplandUK’s Accessibility and Inclusion policies, ensuring all teams are trained and working in full compliance with related procedures., • Work collaboratively with the Guest Relations and Guest Operations teams to monitor, address, and follow up on guest feedback — with a focus on reducing repeat issues and continually improving satisfaction scores., • Take responsibility for exceeding guest experience targets, including NPS and overall satisfaction scores, as defined by the Event Director., • Deliver clear, concise, and motivating daily briefings to cast and operational teams, communicating essential safety, show, guest experience, and department-specific updates in a timely and engaging manner. REHEARSALS AND TRAINING • Work closely with the Resident Show Director, Stage Managers, and key Head Office stakeholders (including the HO Company Manager and HO Show Director) to oversee and support the successful delivery of an effective and well-structured rehearsal process., • Ensure that all logistical and operational requirements for rehearsals are in place, including rehearsal spaces, props, technical needs, and manpower support — identifying and resolving any issues that may impact efficiency or show quality., • Monitor rehearsals to identify and problem-solve operational or experiential challenges, ensuring smooth transitions from rehearsal to live performance., • Deliver pre-approved training sessions to both new and returning colleagues before and during the live event period, ensuring consistency in safety, performance, and guest experience standards., • Successfully complete all pre-season training requirements, including E-Learning modules, Tabletop Exercises, and onsite management training, as outlined by the business., • Support the embedding of a strong training culture across the department, championing continuous learning, high performance, and creative integrity throughout the season. TEAM MANAGEMENT · Work closely with all relevant Managers and stakeholders to ensure consistent, appropriate staffing levels across all Show Operations roles, including cast, stage management, and backstage teams. Proactively address any staffing shortfalls to maintain operational readiness and guest experience standards. · Prepare and submit monthly payroll for all Show Operations roles to the HO Company Manager, ensuring accuracy and timeliness. · Collaborate with HR, Resourcing, and People Operations teams to support recruitment efforts both pre-season and during the live event, ensuring a smooth and responsive hiring process. · Establish, lead, and maintain a professional, high-performing, and positive working culture within the Show Operations department. Act as a visible role model to both direct and indirect reports at all times. · Provide accessible, consistent support and guidance to all team members, fostering strong communication and collaboration across departments and performance areas. · Ensure high levels of team attendance and morale; manage absence and lateness in a timely and effective manner, in accordance with company policy. · Monitor and address poor performance swiftly and constructively, using the appropriate performance management procedures and support tools. · Actively recognise and promote good performance, contribution, and attendance, celebrating individuality and team successes to reinforce a culture of excellence. HEALTH AND SAFETY · Ensure a consistently safe and secure working environment for all colleagues across Act 1, Act 2, and relevant elements of Act 3, maintaining high standards of compliance and vigilance at all times. · Support the Show Operations team in the coordination and execution of emergency procedures, prioritising the safety and wellbeing of guests and team members throughout the site. · Take an active role in monitoring and responding to health and safety concerns across all performance and operational areas, including identifying and escalating potential risks such as trip hazards, maintenance issues, or environmental factors. · Promptly report all health and safety incidents, near-misses, or concerns to Event Control in line with company procedures. · Champion a safety-first culture, ensuring all team members are aware of and adhere to safety protocols, and feel confident reporting concerns. VIP & PR GUESTS · Support the communication and requests of all Golden and PR guests as determined by the Golden and VIP team, primarily ensuring a seamless and warm experience of the show. KNOWLEDGE, SKILLS & EXPERIENCE Essential Experience: · Previous professional experience as a Company Manager within a traditional or immersive theatre environment. · Proven people management capability, including experience leading large, multidisciplinary teams in a fast-paced, guest-facing environment. · Strong understanding of reporting procedures to ensure safe and effective operational practices. · Demonstrated working knowledge of best Health & Safety practices within a live performance or large-scale visitor environment. Desirable Experience: · Familiarity with back-of-house ticketing systems or operational software. · A basic understanding of KPI reporting and customer insight data (e.g. dashboards, surveys, and mystery shopper programmes). Skills / Knowledge · Excellent communication, interpersonal, and diplomacy skills, with the ability to build strong relationships across departments. · Outstanding organisational skills and exceptional attention to detail. · A proactive mindset, with a strong sense of initiative and problem-solving ability. · Confidence using technology and digital tools to support operations and reporting. · Flexible and adaptive approach to working in a dynamic, live event environment. · Ability to work well both independently and collaboratively within team settings. · Calm under pressure, with the resilience to navigate high-tempo periods while maintaining morale and performance standards. Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship. LaplandUK reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant. LaplandUK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Director of Event Operations – Outdoor Events. Executives in Sport Group are exclusively partnering with a nationally recognised mass participation events business to appoint a Director of Event Operations, a pivotal role at the heart of a growing calendar of iconic outdoor experiences. You’ll l

This position would suit: Project Director, Event Director, Head of Events, Event Project Director, Client Services Director Agency, Agency Client Services Director, Account Director Live Events, , Client Services Director Events, Events Services Director, Head of Client Services, Director of Client

Race direction & event operations: act as Championship/Series Director with ultimate responsibility for event delivery, interfacing with the Track and Sporting Department, the Race Director, Clerk of Course, Chief Steward, Chief Scrutineer, timing & scoring and circuit ven

Produce and manage logistics run-books and master timelines for load-in, scrutineering windows, practice/race support, and load-out; integrate with race control and event operations. We are seeking an experienced Race Logistics and Operations Director to design and run the end-to-end logistics and o

We are looking for a candidate with broad experience in live, hybrid, and virtual events and an understanding of production and content, although this is not a technical role. Brilliant opportunity for a production Project Director to join this growing boutique events agency!. The Project Director w

The Role – Managing Director As part of a Senior Leadership Team, there is the strategic requirement to recruit a Managing Director for this specialist events company. The Company Our client is a specialist and well-known event management sector business that operates throughout the country.

Due to consistent growth across their client base we are now supporting this fantastic agency with the hire of an Event Project Director to take the lead on all event projects. With a strong background in event project delivery in an AGENCY environment you will have delivered large scale events from

Due to consistent growth across their client base we are now supporting this fantastic agency with the hire of an Event Project Director to take the lead on all event projects. With a client list of big name brands and some of the best minds in the business, this agency creates full service comms ca

We are recruiting for x2 Account Director’s with exceptional experiential experience coupled with client growth management experience. The Account Director does not manage the day to day running of individual projects, leaving this to the Project Delivery team, but must ensure those teams are deli

Project Director - Event Production - 12 month Fixed Term Contract. Brilliant opportunity for a production Project Director to join this growing boutique events agency!. The Project Director will lead the production planning and delivery of a range of live, virtual, and hybrid events such as confere

Race direction & event operations: act as Championship/Series Director with ultimate responsibility for event delivery, interfacing with the Track and Sporting Department, the Race Director, Clerk of Course, Chief Steward, Chief Scrutineer, timing & scoring and circuit ven

Project Director - Event Production - 12 month Fixed Term Contract. Project Director - Event Production - 12 month Fixed Term Contract. Join a growing boutique events agency as a Production Project Director!.

Race direction & event operations: act as Championship/Series Director with ultimate responsibility for event delivery, interfacing with the Track and Sporting Department, the Race Director, Clerk of Course, Chief Steward, Chief Scrutineer, timing & scoring and circuit ven

We are recruiting for x2 Account Director’s with exceptional experiential experience coupled with client growth management experience. The Account Director does not manage the day to day running of individual projects, leaving this to the Project Delivery team, but must ensure those teams are deli

Day-to-day management of events which includes planning meetings, creating Event Orders, Weekly Event Sheets, Weekly Sales Reports, Place Cards, Menus, Final Invoices, chasing payments, etc. Experience required in events planning in a similar standard of luxury property, including corporate events,

Due to consistent growth across their client base we are now supporting this fantastic agency with the hire of an Event Project Director to take the lead on all event projects. With a strong background in event project delivery in an AGENCY environment you will have delivered large scale events from

General Manager - The Royal Windsor, Windsor.Support, coach, mentor and develop your team.Create and deliver a vision for your business.Ensure standards and compliance are continuous.Create a welcoming atmosphere for our guests.Deliver consistent financial results.A little bit about the opportunity�

This is a fantastic opportunity for a talented and experienced Event Director to join our fast-growing, innovative events company. Oversee the creation of targeted marketing campaigns to attract key audiences and enhance event visibility. Strong experience in B2B event sponsorship sales.

You'll oversee the full food service, hospitality events, client relationships, and a strong team across both kitchen and front-of-house. Coordinate closely with school administration to integrate catering services with school events, functions, and external hospitality needs. Oversee the hospitalit

Are you passionate about making a positive impact in your community? Do you thrive in a dynamic environment where teamwork and innovation are valued? If so, we have the perfect opportunity for you! Scottish Borders Council is seeking dedicated individuals to join our team and help us serve our commu

Join the Giggling Squid Family - Where Passion, People & Thai Food Come Together.Giggling Squid is the UK's largest Thai restaurant group and still growing fast.We are a passionate, people-first family business with a deep respect for Thai culture, authentic food, and creating unforgettable guest ex

INTERNAL APPLICANTS MUST APPLY VIA MYSELF.You will be an enthusiastic individual and will work as part of a team responsible for cleaning and ensuring that council buildings are kept in a clean and hygienic condition.You should possess good communication skills, be able to work on your own or as par

Lead, train, and motivate the events team to deliver exceptional food and event service with a "Yes is the answer, what's the question" mindset. Take full ownership of event delivery of our Wedding and Banqueting events and residential meetings, ensuring all logistics and on-the-day operations run s

Join Our Facilities Team – School Cleaner.Are you someone who takes pride in creating safe, welcoming spaces for others? Do you want to be part of a supportive, professional team that helps schools thrive? If so, we’d love to hear from you.We’re looking for a motivated and reliable Cleaner to

Would you like to lead Canary Wharfs only independent five-star hotel?.Were seeking a bold, visionary General Manager to guide the Canary Riverside Plaza Hotel into its next chapter.Set within the historic wharfs and quays of East London, this property is more than a destination, it is an icon of co

Do you have experience of leading a team to success and fancy making a move into the hospitality industry? Or maybe you already have experience in hospitality management and are ready to take the next step in your career?.The General Manager in Training is a crucial role within our business.As a Gen

ABOUT THE ROLE A £2000 Golden Hello is just one of the ways we'll reward you when you join Barchester in this role.As Care Home Deputy Manager & Clinical Lead of a Barchester care home, you'll support the delivery of the quality care we're known for.Working closely with the General Manager and tak

Set within a beautiful and tranquil location in the heart of the City, this unique venue offers accommodation, event/meeting space as well as a high end café. Responsible for overseeing and managing the entire operation including accommodation, events and café.

Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Opportunity to travel and work at DO & CO events nationally and internationally.

Join the Giggling Squid Family Where Passion, People & Thai Food Come Together.Giggling Squid is the UKs largest Thai restaurant group and still growing fast.We are a passionate, people-first family business with a deep respect for Thai culture, authentic food, and creating unforgettable guest expe

As Transport Operations Manager, you are responsible for the day to day managing of all transportation matters within DO & CO.This includes managing members the transport department that includes landside and airside supervisors, support staff, drivers and loaders.Overseeing the operational plan

Be the point of contact during significant events or multi-discipline technical escalations occurring within the specified site. Reporting directly to the Account Director.

Are you a passionate and visionary leader with a love for authentic food and a knack for creating memorable dining experiences? We're seeking a General Manager to join our team in Weybridge, where the kitchen is the heart of our operation and hospitality is our passion.If you're ready to lead from t

Be the primary strategic and operational support point for the Account Director.

Assistant General Manager - One of London's Most Exciting Restaurants.We're seeking a talented Assistant General Manager to join a high-profile East London restaurant built around fire-led cooking and seasonal British produce.This is a rare chance to step into a dynamic role where hospitality, preci

Be the point of contact during significant events or multi-discipline technical escalations occurring within the specified site. Reporting directly to the Account Director.

General Manager wanted for Canary Wharf opening.Are you a passionate hospitality leader ready to take the reins of at Crate Wood Wharf?.The General Manager at Crate Wood Wharf has responsibility for the bar and pizzerias operations.

What if you could do the kind of work the world needs?.At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life.You can embrace your curiosity in a culture that celebrates new ideas and diverse perspe

Our client is looking for a talented Meeting & Events Coordinator to support the planning, coordination, and execution of all meetings, conferences, banquets, and events hosted at the hotel. Meeting & Events Coordinator - Quality Hotel Company - Up To 28K + Benefits- Mon - Fri - Buckinghamshire Area

Ringwood, Hampshire, + Hybrid home working.DOE + Profit Share and Benefits.This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our client’s customers

Restaurant and Events Manager Northumberland Luxury Hotel. A Restaurant and Events Manager is required stunning luxury hotel located in Northumberland.

What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life.You can embrace your curiosity in a culture that celebrates new ideas and diverse perspe

Are you a hands-on, entrepreneurial hospitality leader looking to manage a café/restaurant as if it was your own? We're recruiting for a dedicated General Manager for a high-volume casual restaurant/café that values quality hospitality and a healthy work-life balance - no evening shifts will be re

Please email this to the Development Director: helen@projectartworks.

What if you could do the kind of work the world needs?.At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life.You can embrace your curiosity in a culture that celebrates new ideas and diverse perspe

Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.Were searching for a passionate.This is a great opportunity to join a dynamic and supportive team in one o.

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives.Working in partnership make