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  • Dessert Cafe General Manager
    Dessert Cafe General Manager
    hace 14 horas
    £27000 anual
    Jornada completa
    Northwood

    Krave Dessert Café is looking for an experienced, enthusiastic and driven Café Manager to lead the day-to-day operations of our busy dessert café. This is an exciting opportunity for someone with previous dessert café management experience who is passionate about delivering exceptional customer service, creating memorable guest experiences, and helping to grow an exciting brand. As Café Manager, you will oversee all aspects of the business, from leading the team and maintaining exceptional cleanliness standards to developing children's party packages, driving sales, and contributing to the continued growth of the Krave brand. Key Responsibilities • Manage the daily operation of the dessert café, ensuring smooth and efficient service., • Lead, motivate and develop the front and back of house team., • Deliver outstanding customer service and ensure every guest has an exceptional experience., • Maintain consistently high standards of cleanliness, hygiene and food safety throughout the café., • Manage staff rotas, recruitment, training and performance., • Monitor stock levels, ordering and supplier relationships., • Control labour and food costs while maintaining quality and profitability., • Ensure compliance with all Health & Safety and Food Hygiene regulations., • Handle customer feedback professionally and resolve issues promptly., • Drive sales through promotions, upselling and exceptional service. Children's Parties & Events • Organise and manage children's birthday parties and private events., • Create fun, memorable experiences for children and families., • Coordinate party bookings, staffing and event delivery., • Develop new party packages and themed experiences to increase revenue. Brand Development: Working alongside senior management, you will play an important role in growing the Krave brand by: • Developing new ideas to improve the customer experience., • Identifying opportunities to increase sales and customer loyalty., • Supporting new menu launches and seasonal promotions., • Assisting with local marketing initiatives and community engagement., • Maintaining brand standards across presentation, service and atmosphere., • Helping establish Krave as the leading dessert destination in the area. About You: We are looking for someone who has: Previous management experience within a dessert café, ice cream parlour or similar hospitality environment. A proven track record of leading successful teams. Experience organising children's parties or family-focused events. Strong understanding of brand development and customer engagement. Exceptional leadership and communication skills. Excellent organisational and time management abilities. High attention to detail with a commitment to maintaining exceptional cleaning and hygiene standards. Strong commercial awareness with the ability to drive sales and profitability. Confidence in dealing with customer enquiries and resolving complaints professionally. A positive attitude, strong work ethic and hands-on approach. Food Hygiene Certificate (Level 2 or above preferred). Flexibility to work evenings, weekends and busy seasonal periods. What We Offer: Immediate start. Competitive salary based on experience. Performance-related bonus opportunities. Career progression within a growing hospitality group. Opportunity to help shape and develop an exciting, expanding brand. Supportive, energetic and creative working environment. Staff discounts and company benefits. How to Apply: If you have the experience, passion and leadership skills to take Krave Dessert Café to the next level, we'd love to hear from you. Please send your CV and a short covering letter outlining your experience. Join Krave Dessert Café and play a key role in creating unforgettable desserts, memorable celebrations, and exceptional customer experiences while helping build one of the region's most exciting dessert brands. Benefits: • Company pension, • Discounted or free food, • Employee discount, • On-site parking, • Store discount Work Location: In person

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  • Senior Lettings Negotiator
    Senior Lettings Negotiator
    hace 2 meses
    Jornada completa
    Harrow

    Harrow | Harrow on the Hill | Office-Based Salary: Competitive, aligned to experience + commission About the Role Wilson Hawkins is Harrow's longest-established lettings agency, serving the local community since 1970 with strong, relationship-driven service. We're looking for an experienced Senior Lettings Negotiator ready to take real ownership of the lettings process, with a clear, genuine path to Lettings Manager within 6–12 months. This is a boutique agency, not a corporate machine. Your work will be visible, your contribution will matter, and your progression will be tied directly to your results, not your tenure. You'll work closely with the Lettings Manager, taking the lead on viewings, applicant relationships, and offer negotiation, while regularly stepping up to run the team in their absence. We're looking for someone who takes pride in their work, builds genuine relationships with landlords and applicants, and is hungry to grow into a leadership role. What You'll Be Doing • Register, vet, and proactively match applicants to the right properties based on their needs, • Conduct viewings across Harrow, representing Wilson Hawkins with professionalism and warmth, • Negotiate offers between applicants and landlords, managing expectations on both sides, • Progress agreed lettings through referencing to tenancy commencement, • Build and maintain strong relationships with landlords to win repeat and future business, • Keep landlords updated proactively throughout the letting process, • Maintain accurate, up-to-date records in the CRM at all times, • Support and deputise for the Lettings Manager on day-to-day team activity, • Contribute ideas and feedback to improve team performance, • Drive revenue and profitability against personal and business targets What Success Looks Like • Your viewings are well-prepared, professionally run, and consistently convert to offers, • Applicants feel informed, valued, and confident at every stage of their journey, • Offers are negotiated and progressed efficiently, with landlords kept closely in the loop, • Your pipeline is always accurate and current in the CRM, • The Lettings Manager trusts you to hold the fort and make sound decisions in their absence, • You're actively developing your skills with a clear eye on the Manager role ahead What You'll Need • 3+ years of residential lettings experience, ideally in Harrow, • A proven track record of high-volume viewings converting to offers, • Experience progressing lettings from offer through referencing to move-in, • Solid working knowledge of lettings legislation (Right to Rent, Tenant Fees Act, deposit protection), • Experience working with both domestic and international landlords and applicants, • Confident use of a lettings CRM and property portals, • Highly organised, results-driven, and comfortable taking ownership, • ARLA Propertymark qualification, or actively working toward it (a plus, not essential) What We Offer • Competitive salary, aligned to your experience, • Commission and performance bonus linked to your personal letting activity, • Funded support toward your ARLA Propertymark qualification, • A clear, genuine path to Lettings Manager within 6–12 months, • A boutique environment where your work is seen, recognised, and rewarded, • A collaborative team that takes the work seriously without taking itself too seriously About Wilson Hawkins Wilson Hawkins has been serving landlords, homeowners, and renters in Harrow for more than 50 years, combining traditional, relationship-led values with the latest technology to deliver better, faster results. We invest in our people, including funded qualifications and a real route to management, because we grow when our team grows. Ready to take the next step in your lettings career? Apply today.

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