Customer service manager jobs in NorthwoodCreate job alerts

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." As the ER Strategy Manager, you will lead the development and implementation of strategic ER & HR Investigations initiatives across Sky. Acting as a key strategic advisor, you will use data insights and trends to ensure best practice and interventions to support business goals, mitigate risk, and enhance the service. You will work closely with senior stakeholders across HR, Legal, and the business to ensure alignment between operational ER & HRI delivery and mid-term strategic planning, using insights and trends to shape policy, process, and decision-making. All in service of improving the manager and employee experience. What you'll do: • Develop, plan and prioritise the ER roadmap in partnership with the Head of ER, ensuring alignment with business priorities, legal requirements, and Sky's values, • Use data and case trends to identify emerging risks and opportunities, shaping proactive ER interventions, prioritisation and policy updates, • Working closely with Policy, System and technology teams to ensure our requirements are considered, prioritised and delivered in relation to case management systems - covering both manager self-service processes and ER/HRI team processes, • Research & Develop targeted ER learning interventions for HR teams and business leaders, aligned with strategic priorities and legal requirements. These could be face to face, online, utilising AI or other emerging technology and tools. You will hold accountability for how we utilise AI within this team., • Collaborate with ER Delivery and HR Investigations teams to ensure strategic alignment, knowledge sharing and engagement. Alongside the ER and HRI managers, drive continuous improvement across ER & HRI processes, tools, and frameworks, • Working closely with the Sky Listens Programme team and Group Risk to understand and support the management of our compliance and risk profile as it relates to Fair Employment activity., • Line management of an ER Strategy Lead , providing direction, coaching, and support to ensure delivery of key ER priorities, while fostering their development and enabling high performance What you'll bring:, • A big picture thinker, with a track record in planning, prioritising strategic roadmaps or plans based on multiple inputs and requirements, • Demonstrated success in delivering proactive ER or HR interventions, ideally at scale and through collaboration with others, • Proven ability to build trusted relationships and influence senior stakeholders, • An analytical mindset, with experience of using data and insights to identify patterns, trends and prioritise activity/shape proactive interventions, • Experienced in coaching, mentoring, and sharing business insights to build team capability, • Clear, influential communicator with strong commercial awareness and ability to engage and inspire others Team overview: Our HR team is all about making Sky a great place to work that's both fair and inclusive for our people. We do OUR best to help everyone be at THEIR best. From hiring fantastic people to offering great benefits, from supporting learning and careers to making sure everyone gets paid on time - it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We will consider candidates who can work from the following locations: Livingston and Osterley. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." As the ER Strategy Manager, you will lead the development and implementation of strategic ER & HR Investigations initiatives across Sky. Acting as a key strategic advisor, you will use data insights and trends to ensure best practice and interventions to support business goals, mitigate risk, and enhance the service. You will work closely with senior stakeholders across HR, Legal, and the business to ensure alignment between operational ER & HRI delivery and mid-term strategic planning, using insights and trends to shape policy, process, and decision-making. All in service of improving the manager and employee experience. What you'll do: • Develop, plan and prioritise the ER roadmap in partnership with the Head of ER, ensuring alignment with business priorities, legal requirements, and Sky's values, • Use data and case trends to identify emerging risks and opportunities, shaping proactive ER interventions, prioritisation and policy updates, • Working closely with Policy, System and technology teams to ensure our requirements are considered, prioritised and delivered in relation to case management systems - covering both manager self-service processes and ER/HRI team processes, • Research & Develop targeted ER learning interventions for HR teams and business leaders, aligned with strategic priorities and legal requirements. These could be face to face, online, utilising AI or other emerging technology and tools. You will hold accountability for how we utilise AI within this team., • Collaborate with ER Delivery and HR Investigations teams to ensure strategic alignment, knowledge sharing and engagement. Alongside the ER and HRI managers, drive continuous improvement across ER & HRI processes, tools, and frameworks, • Working closely with the Sky Listens Programme team and Group Risk to understand and support the management of our compliance and risk profile as it relates to Fair Employment activity., • Line management of an ER Strategy Lead , providing direction, coaching, and support to ensure delivery of key ER priorities, while fostering their development and enabling high performance What you'll bring:, • A big picture thinker, with a track record in planning, prioritising strategic roadmaps or plans based on multiple inputs and requirements, • Demonstrated success in delivering proactive ER or HR interventions, ideally at scale and through collaboration with others, • Proven ability to build trusted relationships and influence senior stakeholders, • An analytical mindset, with experience of using data and insights to identify patterns, trends and prioritise activity/shape proactive interventions, • Experienced in coaching, mentoring, and sharing business insights to build team capability, • Clear, influential communicator with strong commercial awareness and ability to engage and inspire others Team overview: Our HR team is all about making Sky a great place to work that's both fair and inclusive for our people. We do OUR best to help everyone be at THEIR best. From hiring fantastic people to offering great benefits, from supporting learning and careers to making sure everyone gets paid on time - it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We will consider candidates who can work from the following locations: Livingston and Osterley. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." As the ER Strategy Manager, you will lead the development and implementation of strategic ER & HR Investigations initiatives across Sky. Acting as a key strategic advisor, you will use data insights and trends to ensure best practice and interventions to support business goals, mitigate risk, and enhance the service. You will work closely with senior stakeholders across HR, Legal, and the business to ensure alignment between operational ER & HRI delivery and mid-term strategic planning, using insights and trends to shape policy, process, and decision-making. All in service of improving the manager and employee experience. What you'll do: • Develop, plan and prioritise the ER roadmap in partnership with the Head of ER, ensuring alignment with business priorities, legal requirements, and Sky's values, • Use data and case trends to identify emerging risks and opportunities, shaping proactive ER interventions, prioritisation and policy updates, • Working closely with Policy, System and technology teams to ensure our requirements are considered, prioritised and delivered in relation to case management systems - covering both manager self-service processes and ER/HRI team processes, • Research & Develop targeted ER learning interventions for HR teams and business leaders, aligned with strategic priorities and legal requirements. These could be face to face, online, utilising AI or other emerging technology and tools. You will hold accountability for how we utilise AI within this team., • Collaborate with ER Delivery and HR Investigations teams to ensure strategic alignment, knowledge sharing and engagement. Alongside the ER and HRI managers, drive continuous improvement across ER & HRI processes, tools, and frameworks, • Working closely with the Sky Listens Programme team and Group Risk to understand and support the management of our compliance and risk profile as it relates to Fair Employment activity., • Line management of an ER Strategy Lead , providing direction, coaching, and support to ensure delivery of key ER priorities, while fostering their development and enabling high performance What you'll bring:, • A big picture thinker, with a track record in planning, prioritising strategic roadmaps or plans based on multiple inputs and requirements, • Demonstrated success in delivering proactive ER or HR interventions, ideally at scale and through collaboration with others, • Proven ability to build trusted relationships and influence senior stakeholders, • An analytical mindset, with experience of using data and insights to identify patterns, trends and prioritise activity/shape proactive interventions, • Experienced in coaching, mentoring, and sharing business insights to build team capability, • Clear, influential communicator with strong commercial awareness and ability to engage and inspire others Team overview: Our HR team is all about making Sky a great place to work that's both fair and inclusive for our people. We do OUR best to help everyone be at THEIR best. From hiring fantastic people to offering great benefits, from supporting learning and careers to making sure everyone gets paid on time - it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We will consider candidates who can work from the following locations: Livingston and Osterley. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." As the ER Strategy Manager, you will lead the development and implementation of strategic ER & HR Investigations initiatives across Sky. Acting as a key strategic advisor, you will use data insights and trends to ensure best practice and interventions to support business goals, mitigate risk, and enhance the service. You will work closely with senior stakeholders across HR, Legal, and the business to ensure alignment between operational ER & HRI delivery and mid-term strategic planning, using insights and trends to shape policy, process, and decision-making. All in service of improving the manager and employee experience. What you'll do: • Develop, plan and prioritise the ER roadmap in partnership with the Head of ER, ensuring alignment with business priorities, legal requirements, and Sky's values, • Use data and case trends to identify emerging risks and opportunities, shaping proactive ER interventions, prioritisation and policy updates, • Working closely with Policy, System and technology teams to ensure our requirements are considered, prioritised and delivered in relation to case management systems - covering both manager self-service processes and ER/HRI team processes, • Research & Develop targeted ER learning interventions for HR teams and business leaders, aligned with strategic priorities and legal requirements. These could be face to face, online, utilising AI or other emerging technology and tools. You will hold accountability for how we utilise AI within this team., • Collaborate with ER Delivery and HR Investigations teams to ensure strategic alignment, knowledge sharing and engagement. Alongside the ER and HRI managers, drive continuous improvement across ER & HRI processes, tools, and frameworks, • Working closely with the Sky Listens Programme team and Group Risk to understand and support the management of our compliance and risk profile as it relates to Fair Employment activity., • Line management of an ER Strategy Lead , providing direction, coaching, and support to ensure delivery of key ER priorities, while fostering their development and enabling high performance What you'll bring:, • A big picture thinker, with a track record in planning, prioritising strategic roadmaps or plans based on multiple inputs and requirements, • Demonstrated success in delivering proactive ER or HR interventions, ideally at scale and through collaboration with others, • Proven ability to build trusted relationships and influence senior stakeholders, • An analytical mindset, with experience of using data and insights to identify patterns, trends and prioritise activity/shape proactive interventions, • Experienced in coaching, mentoring, and sharing business insights to build team capability, • Clear, influential communicator with strong commercial awareness and ability to engage and inspire others Team overview: Our HR team is all about making Sky a great place to work that's both fair and inclusive for our people. We do OUR best to help everyone be at THEIR best. From hiring fantastic people to offering great benefits, from supporting learning and careers to making sure everyone gets paid on time - it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We will consider candidates who can work from the following locations: Livingston and Osterley. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Lead the Way as a Store Manager at Sally Europe! Are you a sales-driven leader with a passion for retail and inspiring teams? If you thrive in a dynamic, target-oriented environment and are ready to take your career to vibrant new heights, we want you on our team! Your Role:As a Store Manager, you’ll lead by example, driving sales and motivating your team to consistently exceed targets. You’ll deliver an exceptional customer experience while managing store operations with confidence and efficiency. What You’ll Do: • Sales Leadership: Proven track record of delivering results in a sales-driven retail environment., • Team Management: Inspire, coach, and develop your team to achieve individual and collective success., • Customer Focus: Create memorable shopping experiences that drive repeat business., • Retail Operations: Oversee inventory, merchandising, and store processes with precision., • A strong background in retail management with a passion for hitting and exceeding targets., • Exceptional leadership, communication, and interpersonal skills., • A love for delivering outstanding customer service., • Commercial acumen to create and execute impactful action plans., • Competitive salary + performance-based bonuses., • 23 days holiday (increasing with tenure)., • Generous employee discounts on our extensive product range., • Professional development and growth opportunities. At Sally Beauty, part of Sally Europe, we’re the go-to destination for hair and beauty professionals across Europe. But we’re more than just a retailer—we’re a global force in beauty. As part of Sally Beauty Holdings, we connect retail customers and salon professionals with top-tier products and inspiring solutions. From Sinelco to Salon Services, Pro-Duo, and beyond, Sally Europe is your home for professional hair and beauty brands. We don’t just sell products—we empower confidence and celebrate beauty, helping our customers uncover their potential every day. Our Values Drive Us: • Be Yourself: Celebrate individuality., • Be Bold: Embrace innovation and ambition., • Be an Inspiration: Spark confidence in others., • Be an Owner: Lead with pride and purpose. Apply today and let’s add colour to the world together! We welcome applications from everyone and are committed to fostering an inclusive workplace where diversity is celebrated. As part of our culture to 'add colour to the world,' we ensure fair treatment for all, regardless of age, disability, gender, marital status, pregnancy, race, religion, or sexual orientation.?

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." As the ER Strategy Manager, you will lead the development and implementation of strategic ER & HR Investigations initiatives across Sky. Acting as a key strategic advisor, you will use data insights and trends to ensure best practice and interventions to support business goals, mitigate risk, and enhance the service. You will work closely with senior stakeholders across HR, Legal, and the business to ensure alignment between operational ER & HRI delivery and mid-term strategic planning, using insights and trends to shape policy, process, and decision-making. All in service of improving the manager and employee experience. What you'll do: • Develop, plan and prioritise the ER roadmap in partnership with the Head of ER, ensuring alignment with business priorities, legal requirements, and Sky's values, • Use data and case trends to identify emerging risks and opportunities, shaping proactive ER interventions, prioritisation and policy updates, • Working closely with Policy, System and technology teams to ensure our requirements are considered, prioritised and delivered in relation to case management systems - covering both manager self-service processes and ER/HRI team processes, • Research & Develop targeted ER learning interventions for HR teams and business leaders, aligned with strategic priorities and legal requirements. These could be face to face, online, utilising AI or other emerging technology and tools. You will hold accountability for how we utilise AI within this team., • Collaborate with ER Delivery and HR Investigations teams to ensure strategic alignment, knowledge sharing and engagement. Alongside the ER and HRI managers, drive continuous improvement across ER & HRI processes, tools, and frameworks, • Working closely with the Sky Listens Programme team and Group Risk to understand and support the management of our compliance and risk profile as it relates to Fair Employment activity., • Line management of an ER Strategy Lead , providing direction, coaching, and support to ensure delivery of key ER priorities, while fostering their development and enabling high performance What you'll bring:, • A big picture thinker, with a track record in planning, prioritising strategic roadmaps or plans based on multiple inputs and requirements, • Demonstrated success in delivering proactive ER or HR interventions, ideally at scale and through collaboration with others, • Proven ability to build trusted relationships and influence senior stakeholders, • An analytical mindset, with experience of using data and insights to identify patterns, trends and prioritise activity/shape proactive interventions, • Experienced in coaching, mentoring, and sharing business insights to build team capability, • Clear, influential communicator with strong commercial awareness and ability to engage and inspire others Team overview: Our HR team is all about making Sky a great place to work that's both fair and inclusive for our people. We do OUR best to help everyone be at THEIR best. From hiring fantastic people to offering great benefits, from supporting learning and careers to making sure everyone gets paid on time - it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We will consider candidates who can work from the following locations: Livingston and Osterley. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." As the ER Strategy Manager, you will lead the development and implementation of strategic ER & HR Investigations initiatives across Sky. Acting as a key strategic advisor, you will use data insights and trends to ensure best practice and interventions to support business goals, mitigate risk, and enhance the service. You will work closely with senior stakeholders across HR, Legal, and the business to ensure alignment between operational ER & HRI delivery and mid-term strategic planning, using insights and trends to shape policy, process, and decision-making. All in service of improving the manager and employee experience. What you'll do: • Develop, plan and prioritise the ER roadmap in partnership with the Head of ER, ensuring alignment with business priorities, legal requirements, and Sky's values, • Use data and case trends to identify emerging risks and opportunities, shaping proactive ER interventions, prioritisation and policy updates, • Working closely with Policy, System and technology teams to ensure our requirements are considered, prioritised and delivered in relation to case management systems - covering both manager self-service processes and ER/HRI team processes, • Research & Develop targeted ER learning interventions for HR teams and business leaders, aligned with strategic priorities and legal requirements. These could be face to face, online, utilising AI or other emerging technology and tools. You will hold accountability for how we utilise AI within this team., • Collaborate with ER Delivery and HR Investigations teams to ensure strategic alignment, knowledge sharing and engagement. Alongside the ER and HRI managers, drive continuous improvement across ER & HRI processes, tools, and frameworks, • Working closely with the Sky Listens Programme team and Group Risk to understand and support the management of our compliance and risk profile as it relates to Fair Employment activity., • Line management of an ER Strategy Lead , providing direction, coaching, and support to ensure delivery of key ER priorities, while fostering their development and enabling high performance What you'll bring:, • A big picture thinker, with a track record in planning, prioritising strategic roadmaps or plans based on multiple inputs and requirements, • Demonstrated success in delivering proactive ER or HR interventions, ideally at scale and through collaboration with others, • Proven ability to build trusted relationships and influence senior stakeholders, • An analytical mindset, with experience of using data and insights to identify patterns, trends and prioritise activity/shape proactive interventions, • Experienced in coaching, mentoring, and sharing business insights to build team capability, • Clear, influential communicator with strong commercial awareness and ability to engage and inspire others Team overview: Our HR team is all about making Sky a great place to work that's both fair and inclusive for our people. We do OUR best to help everyone be at THEIR best. From hiring fantastic people to offering great benefits, from supporting learning and careers to making sure everyone gets paid on time - it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We will consider candidates who can work from the following locations: Livingston and Osterley. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." As the ER Strategy Manager, you will lead the development and implementation of strategic ER & HR Investigations initiatives across Sky. Acting as a key strategic advisor, you will use data insights and trends to ensure best practice and interventions to support business goals, mitigate risk, and enhance the service. You will work closely with senior stakeholders across HR, Legal, and the business to ensure alignment between operational ER & HRI delivery and mid-term strategic planning, using insights and trends to shape policy, process, and decision-making. All in service of improving the manager and employee experience. What you'll do: • Develop, plan and prioritise the ER roadmap in partnership with the Head of ER, ensuring alignment with business priorities, legal requirements, and Sky's values, • Use data and case trends to identify emerging risks and opportunities, shaping proactive ER interventions, prioritisation and policy updates, • Working closely with Policy, System and technology teams to ensure our requirements are considered, prioritised and delivered in relation to case management systems - covering both manager self-service processes and ER/HRI team processes, • Research & Develop targeted ER learning interventions for HR teams and business leaders, aligned with strategic priorities and legal requirements. These could be face to face, online, utilising AI or other emerging technology and tools. You will hold accountability for how we utilise AI within this team., • Collaborate with ER Delivery and HR Investigations teams to ensure strategic alignment, knowledge sharing and engagement. Alongside the ER and HRI managers, drive continuous improvement across ER & HRI processes, tools, and frameworks, • Working closely with the Sky Listens Programme team and Group Risk to understand and support the management of our compliance and risk profile as it relates to Fair Employment activity., • Line management of an ER Strategy Lead , providing direction, coaching, and support to ensure delivery of key ER priorities, while fostering their development and enabling high performance What you'll bring:, • A big picture thinker, with a track record in planning, prioritising strategic roadmaps or plans based on multiple inputs and requirements, • Demonstrated success in delivering proactive ER or HR interventions, ideally at scale and through collaboration with others, • Proven ability to build trusted relationships and influence senior stakeholders, • An analytical mindset, with experience of using data and insights to identify patterns, trends and prioritise activity/shape proactive interventions, • Experienced in coaching, mentoring, and sharing business insights to build team capability, • Clear, influential communicator with strong commercial awareness and ability to engage and inspire others Team overview: Our HR team is all about making Sky a great place to work that's both fair and inclusive for our people. We do OUR best to help everyone be at THEIR best. From hiring fantastic people to offering great benefits, from supporting learning and careers to making sure everyone gets paid on time - it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We will consider candidates who can work from the following locations: Livingston and Osterley. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! The Why... Join Hollywood Bowl Group as a General Manager, in return you’ll get: • Performance bonus: 15% of annual base pay, paid quarterly, • Outperformance bonus: Up to 15% of your centre’s outperformance, paid annually (Average bonus FY23 was £40,000!), • Access to our Electric Vehicle scheme, • 50% off food when you are working, • Optional pension plan, • Earn additional days holiday with length of service up to five days, • Ongoing training and development, • Free games vouchers every month, • 30% discount off food and drink for you and up to five friends, • Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders., • Opportunity to join our healthcare cash plan, • Financial long service awards, • A £15 donation to our dedicated charity partner when you complete your induction You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams; the bar, diner, amusements and bowling. You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success. Within our fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more. To be successful, you should have: • Experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry, • Experience managing a budget size of at least £1m, • A relentless approach to delivering the best operational standards in the industry, • Evidence of optimising sales and performance of a business unit, • A passion for people, with evidence of coaching, developing, and progressing your team, • An empathetic and compassionate approach, • Resilience, flexibility, and adaptability, to fit in with our fast-paced environment Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

Sales Executive & Account Manager Harrow Earnings: £30,000 base salary + uncapped commission with experience (commission paid on lifetime residual margins, offering strong long-term earning potential) £25,000 base salary + uncapped commission without experience, but with the right sales mentality (commission paid on lifetime residual margins, offering strong long-term earning potential) Benefits: • Company car allowance from Year 2, • Clear promotion milestones and salary progression, • Industry-leading training and structured coaching, • Access to global sales playbooks and residential training courses, • Ongoing 1-2-1 sales coaching and field mentoring About the Company: This organisation is a global shipping and logistics consultancy that partners with leading international carriers to help small and medium-sized businesses send and manage their shipments more efficiently. Operating within one of the world’s largest logistics networks, the company provides SME clients with exclusive rates, innovative shipping technology, and exceptional customer service. Rather than running transport fleets, the business specialises in expert consultancy—helping customers save time, lower costs, and streamline their operations through tailored shipping solutions. About the Role: This is an exciting full-time opportunity for an ambitious individual to begin or advance their career as a sales executive within a structured training programme, progressing into a fully fledged Sales Executive & Account Manager in Year 2. The role combines office and field-based work, with hybrid flexibility introduced after qualification. As part of a wider national cohort, you’ll receive comprehensive development in lead generation, telesales, appointment setting, door-to-door approaches, pipeline management, and end-to-end customer account growth. Over the 12-month programme, you will take part in residential training, follow a globally developed playbook, and receive regular 1-2-1 guidance from experienced sales coaches. This role is ideal for someone who wants to build a long-term career as a professional sales executive, backed by exceptional training and clear progression pathways. This position offers a competitive base salary and lifetime residual commission, ensuring serious earning potential as you mature into a top-performing sales executive and account manager. Given how comprehensive the training is, we are able to consider those who do not currently have sales experience but who can show the right mentality, competitive nature and attitude to learning to flourish in a sales environment. About the Candidate: Experience & Qualifications • 12 months experience within any sales environment, or stand out attributes to succeed in a sales role, • University degree preferred but not essential, • Confident, outgoing, and motivated individual, • Strong communicator and natural relationship builder, • Positive attitude with a genuine desire to become a high-performing sales executive, • Excellent organisational and time-management skills, • Able to work both independently and collaboratively, • Willing to learn, adaptable, and driven to succeed in a fast-paced environment

Store Manager – Harrow, London Salary: Base up to £41,000 + OTE £50,000 Training Location: Staples Corner or Enfield Are you a sales leader who thrives on smashing targets and driving performance? Do you have the resilience, hunger, and determination to lead a team to success? If you’re motivated by results and love the thrill of achieving goals, this is your chance to take charge. We’re looking for a Store Manager for a leading self-storage company who can lead from the front, inspire a team, and deliver exceptional results in a consultative sales environment. This isn’t retail - it’s about strategic selling, coaching, and creating a winning culture. Day in the Life of a Store Manager • Lead & Motivate: Coach and inspire your team to hit ambitious sales and occupancy targets., • Drive Performance: Implement strategies that consistently exceed revenue goals., • Own the Numbers: Take accountability for KPIs and lead your team to success., • Operational Excellence: Keep the store running like clockwork—inventory, CRM, and customer experience., • Customer Focus: Deliver outstanding service and resolve issues quickly. What We’re Looking For • Proven experience managing and coaching a sales team in a consultative environment, • Telesales experience is an advantage, • A natural leader who thrives under pressure and loves hitting targets, • Excellent communication skills and the ability to adapt between telesales and face-to-face, • Detail-driven, resilient, and hungry for success, • Must be able to commute to Harrow What’s In It For You • Base salary up to £41k + OTE £50k, • Monthly performance bonuses and commissions, • Champion-of-year bonuses, • 25 days holiday + bank holidays, including bonus days, • Birthday day off, • Perkbox – employee perk platform, • Medicash health plan, • Team nights out, • Pension contributions up to 3%, • Christmas and New Year’s shutdown, • Career development opportunities, • Cycle to work scheme, • Advanced paternity pay, • Free EV charging at work If you’re a go-getter who loves the buzz of sales and wants to lead a winning team, apply today and make your mark! About us: This Store Manager role is handled by McCarthy Recruitment, an award-winning multi-sector recruiter. We are committed to unlocking your full potential and finding your perfect role. Start your journey today. Apply now or find us online: • Web: ___, • LinkedIn: McCarthy Recruitment, • Facebook: McCarthyRecruitment, • Instagram: McCarthyrecruitment The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query.

We are hiring for IT Sales Manager- Consulting & Solutions (Business Development) Location :South East/London (hybrid working to office) • Prior experience in a senior sales or account management role, including experience working with and managing technology vendor accounts. SaaS (Software as a Service) Professional Services Resource Support General Technology Solutions • Should have strong track record of expanding business within large customer accounts., • Strong understanding of how to effectively map accounts to identify key stakeholders and opportunities., • A consistent history of achieving and exceeding sales targets., • Experience maintaining and updating CRM systems (ideally HubSpot), ensuring accurate and up-to-date records., • Ability to build and manage a robust sales pipeline, forecast revenue accurately, and execute strategies to meet or exceed sales targets.

Special Servicing Account Manager This business sits at the heart of specialist lending, supporting customers through complex moments in their mortgage journey. This role plays a key part in helping people get back on track while balancing commercial outcomes and fair customer treatment. Role Overview: • Location: Watford, • Package: Competitive salary + benefits, • Industry: Financial Services / Mortgage Servicing What You’ll Be Doing: • Speaking with customers experiencing payment difficulties and agreeing realistic routes forward, • Managing arrears cases through tailored repayment plans, forbearance options, or term solutions, • Proactively contacting customers by phone, email, and post to understand circumstances and agree outcomes, • Handling loans approaching term end, understanding exit strategies and planning next steps, • Managing both collections and litigation cases to resolution, • Liaising with third-party solicitors, surveyors, receivers, and other stakeholders, • Supporting complex litigation matters that fall outside standard processes, • Issuing redemption figures and resolving related queries, • Reviewing third-party invoices for accuracy and approval, • Working within agreed mandates and escalating exceptions when required, • Ensuring service levels and Treating Customers Fairly principles are consistently met Main Skills Needed: • Confident telephone manner and strong written communication, • Negotiation skills with a calm, solution-focused approach, • Ability to manage complex cases and competing priorities, • Strong attention to detail and organised working style, • Comfortable working independently and as part of a wider team, • Logical, proactive, and resilient under pressure What’s in It for You: • Exposure to a varied and challenging loan portfolio, • Opportunity to develop experience across arrears and litigation, • Supportive team environment with clear processes and mandates, • Hybrid working and a business that values fair outcomes, • Long-term career development within specialist lending Call to Action: If you’re nodding along, let’s take the next step. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Store Manager | Retail | Watford | Salary up to £30,000 + Bonus and Benefits | NO LATE TRADES Zachary Daniels is thrilled to announce an exciting opportunity for a Store Manager opportunity at a popular, expanding and on-trend high street retailer! This is your chance to join a leading name and make a significant impact in a bustling retail environment. Store Manager Benefits: • No late night trades - plus short weekend trade hours!, • Competitive Salary: Enjoy a basic salary of up to £30,000 + Bonus and benefits, • Bonus Potential: Benefit from a monthly bonus linked to sales performance and targets, • Career Growth: Take advantage of genuine opportunities for career progression, • Brand training: Learning more about this retailer and all the instore brands they collaborate with, • Employee Perks: discounts up to 30% and double discounts throughout the year!, • Oversee all aspects of store operations, including staff management, inventory control, retail sales, and customer satisfaction, • Manage staffing levels and schedules to ensure optimal store performance, • Foster a high standard of customer service among team members, • Train, mentor, and coach staff, encouraging skill development and career advancement., • Monitor store performance and provide regular reports to senior management, • Networking and posting on store social media to maximise sales and footfall, • Generating new customers through word-of-mouth, local marketing, events and product demonstration, • Proven retail experience as a Store Manager or Assistant Manager in a similar role, • A track record of managing KPIs and budgets to enhance store performance, • A confident leader who can motivate and inspire a team, • A real people person who enjoys being within a retail sales and service environment If you're interested in this exciting Store Manager role, APPLY TODAY with your most up-to-date CV! Store Manager | Retail | Watford | Salary up to £30,000 + Bonus and Benefits | NO LATE TRADES BH35100

Repairs Complaints Co-ordinator Temp to perm Hybrid working 09:00am till 17:00pm £23-24per hour To support the Customer Service & Resident Engagement Manager in the administration and effective management of customer complaints, Housing Ombudsman enquiries and cases, Local Government & Soc

Key Responsibilities for a Assistant Manager :. Foster a high standard of customer service among team members. Assistant Manager | Retail | Watford | Salary up to £30,000 + Bonus and Benefits | NO LATE TRADES.

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you’ll play a pivotal role in driving the centres success. Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today! • Maximum amount £34,203 per annum + bonus, • Average uncapped bonus of £7,100 per year (with potential to earn more), • 5 days a week (this centre is open on Sunday's), • 5.6 weeks’ annual leave, • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores, • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more, • Family & Friends Discount Events, • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme, • Financial planning support via Wagestream - access up to 30% of your salary in advance, • GP Access, 364 days a year, 24 hours a day, • Join the Share save scheme with a 20% discount on shares, • Health Cash Plan – to access wellbeing services and claim back healthcare costs, • Pension Scheme & Life Assurance, • You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too. What we’re looking for: • Proven ability to deliver high levels of customer satisfaction through effective management and leadership, • Experience in coaching, training, and developing colleagues in the moment, • Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience), • Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes, • Bring your own set of tools and put them to great use in a busy, well-equipped workshop, • Experience of maintaining compliance with Health & Safety standards, • Excellent verbal and written communication skills, • IT proficient, with the ability and willingness to learn in-house systems, • Strong organisational and time management skills Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

As a Deputy Manager, you will play a crucial role in our management team, ensuring the smooth operation of our retail store in the Store Manager's absence. At Halfords, we prioritise our core values and are committed to delivering exceptional customer service in a dynamic, fast-paced environment. Key Responsibilities: • Lead by example to foster a customer-centric culture., • Drive sales performance and maintain high service standards., • Manage daily store operations, including compliance with health and safety and retail standards., • Schedule and manage labor effectively., • Provide on-the-spot coaching to enhance team performance and customer experience., • A year of managerial experience in a retail sales environment., • Proven track record in coaching and managing colleagues., • Strong understanding of compliance and operational standards., • Ability to meet sales targets and deliver excellent customer metrics., • Commercial acumen and awareness of industry trends., • Excellent verbal and written communication skills., • 6 weeks of annual leave., • Quarterly performance bonuses., • 25% discount on most Halfords products and up to 50% off garage bills in Autocentres., • Discounts on groceries, shopping, insurance, and more., • Family & Friends Discount Events., • Opportunities for financial planning support through Wagestream., • Access to GP services 24/7., • Share save scheme with a 20% discount on shares., • Health Cash Plan for well-being services and healthcare costs. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

We are hiring for an Installations Manager in Southwest London for a specialist contractor!! Location: Wandsworth, SW London Job Type: Full-time Our client, a market leader in safe-access and barrier solutions are looking for an Installations Manager to join their team in Wandsworth. This role is crucial for delivering projects within predetermined margins, supporting monthly sales targets, and ensuring exceptional customer service standards. If you have a technical background in construction and are driven to manage multiple projects, we encourage you to apply. Day-to-Day of the Role: Consult and communicate with Installation Technicians, the Operations Manager, and the Sales team daily. Produce job packs for installations, including load lists, risk assessments, safe systems of work, and marked-up drawings to ensure accurate and safe installations. Manage multiple projects and contracts across the UK from inception through to design completion and beyond. Undertake site/customer visits and inspections as required. Liaise with clients to maintain 'best in class' customer service. Manage the performance of installation teams and subcontractors, ensuring all staff are trained, capable, and motivated. Review, sign, and approve all completed handovers/designs. Address on-site problems as they arise and ensure a safe working environment for all staff. Perform additional tasks within the Operations Department as requested by the Operations Manager. Required Skills & Qualifications: High competency in MS Office packages. AutoCad experience is desirable. Minimum C or above in Maths & English GCSE/O'Level. Excellent communication skills. Proven organisational skills in managing multiple projects. Strong relationship management skills with customers, stakeholders, and colleagues. Knowledge of health and safety within the construction industry. Valid UK driving license. Working at height experience is desirable. IOSH qualification is desirable. Benefits: Opportunity to work in a dynamic and growth-oriented environment. Comprehensive product training provided. Role critical to the strategic objectives for business development and margin growth. Application Process: To apply for the Installations Manager position, please submit your CV. We are looking to hold interviews ASAP. TPBN1_UKTJ

Job Title: Business Development Manager - Buy to Let (BTL) Location: Harrow (Fully Office-Based) Salary: £65,000 per annum Department: Originations Reports To: Head of Intermediary Relations Division: Buy to Let (BTL) About the Role We are seeking a highly driven and experienced Business Development Manager to join our BTL Originations team at our Harrow office. In this fully office-based role, you will play a key part in sourcing and developing new Buy to Let mortgage business through broker relationships and strategic networking. This is an exciting opportunity to be part of a fast-growing team within a dynamic financial institution, offering a competitive salary and the chance to make a real impact on business growth. Key Responsibilities Actively generate new BTL mortgage business in line with Bank targets. Build and maintain strong relationships with brokers and intermediaries. Promote Bank products, ensuring brokers understand lending criteria and product benefits. Act as a key account manager for assigned brokers or networks. Attend business meetings, events, and networking opportunities (including some outside of normal working hours) to drive business growth and increase brand awareness. Manage a pipeline of business, diarise leads and follow up effectively. Support brokers with the application process to ensure quality business is submitted. Introduce new brokers and networks to the Bank to increase market share. Ensure compliance with Bank policies and relevant regulatory guidelines. Prepare reporting, communication, and administrative updates as required. Deliver a superior customer experience, encouraging repeat business. Key Skills & Competencies Proven track record in business development and relationship management within the mortgage or BTL sector. Strong understanding of BTL lending products and the wider mortgage marketplace. Comfortable with targets and experienced in exceeding them. Excellent interpersonal and communication skills. Self-starter with the ability to work independently and take initiative. Professional, strategic thinker with strong sales and negotiation skills. Familiarity with regulatory guidelines (FCA, AML, etc.). Collaborative mindset with ability to work cross-functionally with underwriting, credit, and intermediary teams. Who You Are You are a confident and proactive sales professional who thrives in a target-driven environment. You understand the BTL mortgage market and have existing relationships with brokers and networks. You're motivated by success, take pride in delivering exceptional service, and are ready to be the face of the Bank in a competitive space. What We Offer £65,000 annual salary Full-time, permanent role Office-based in Harrow (Monday to Friday) Opportunity to grow and shape the BTL lending proposition of the Bank Work within a supportive and ambitious team environment How to Apply If you're ready to take your career in BTL lending to the next level, we'd love to hear from you. Click Apply Now TPBN1_UKTJ

Transport Planner / Transport Operation Planner Job Type: Permanent, Full Time 30k plus performance related bonus after successful probation. Working Hours : 10am - 7pm Monday to-Thursday, 9am - 6pm Friday (1-hour unpaid break) Main purpose of role: To ensure that all the distribution network is planned so deliveries are made in the most effective, efficient and cost-effective way utilising dynamic route planning software and internal operating systems. Providing a world class distribution service to clients. You will also need to take into account effective scheduling, health & safety, legislation and compliance working closely with all key stakeholders within the business. Key responsibilities: Dynamic daily route planning ensuring maximum vehicle utilisation analysing and interpreting data. Routes to be checked on Sage and mapped to ensure that the correct customers have dropped onto the correct rounds and correct days. Any issues to be report to the sales team. Ensure communication at high level with the night shift operations ensuring a clear hand off of the next day delivery requirement. Ensure all routes have the correct number of drops as per route optimisation and are complete inside their working hours in addition maintain check weight report on every vehicle through our internal WMS. Review the routes with the line manager weekly and refresh dynamic route optimisation. Ensure excellent communication lines with 3PL providers and seamless booking in of client deliveries via Ceva / Bidfood / BA etc. Vehicle maintenance schedules to be checked weekly and route optimisation to be planned in accordance with any vehicle down time working closely with the supply chain and logistics manager. Keeping up to date with government transport and planning policy and legislation Communication with the sales team of any change of delivery, route or schedule. Advise line manager of any obstructions to making safe, efficient deliveries on time. Maintain vehicle temperature checks and audit weekly communicate any discrepancies directly to the Supply Chain and Logistics Manager. Supporting Cover for line manager when on leave and absent from the business. Collate and log driver KPIS utilising route optimisation software and other platforms on a daily basis enabling supply chain and logistics manager to review with the head of operations. Monitor PCNs and report back to Supply Chain and Logistics Manager and Head of Operations. Collate any driver daily defect reporting and communicate directly with the Supply Chain and Logistics Manager for resolution. Update or change any delivery instructions for drivers working closely with Telesales and Customer Service colleagues. Maintain weekly vehicle checks alongside Supply Chain and Logistics Manager Salary & benefits: 30k plus performance related bonus after successful probation. Hours of work: 10.00am to 7.00am Monday to Thursday, 9am to 6pm Friday (1 hour unpaid break) Working Hours : 10am - 7pm Monday to-Thursday, 9am - 6pm Friday (1-hour unpaid break) 25 days holiday plus public holidays Cash health plan (money back for dentist, opticians, physio etc.) Life assurance (4 x salary) Staff discount on ALL products Pension (3% employer and 5% employee) Candidate criteria: Skills/competencies; Good communication skills both written and verbal Excellent customer service skills Excellent attention to detail Problem solving skills and the ability to adapt plans IT skills for using spreadsheets (Excel) and route planning software The ability to work under pressure and to meet deadlines Have good administration skills Good working knowledge of Microsoft Word & Outlook Knowledge Required: Good geographical knowledge of the UK particularly London and the South of England Experience Required; Experienced in working in transport or distribution background Candidates with experience or relevant job titles of; Logistics Coordinator, Logistics Manager, Operations Manager, Supply Chain Manager, Transportation Supervisor, will all be considered. TPBN1_UKTJ

General Manager, FSP Biometrics Operations. The FSP (Functional Service Provider) General Manager (GM) provides strong leadership and oversees strategic, operational, and financial management of FSP programs for a key customer account.

A leading retail brand in Harrow is seeking an experienced Retail Manager to drive store performance and elevate the customer experience.The role requires a strong background in retail operations, leadership skills, and exceptional customer service capabilities.As the face of the brand, you will nur

The ideal candidate has a strong track record in retail management and a passion for team development. A leading retail company in Rickmansworth seeks a Store Manager to oversee daily operations and lead a team to deliver exceptional customer service. This role is hands-on and involves stock managem

A leading fitness organization in Uxbridge seeks an experienced manager to oversee gym operations.The ideal candidate will possess management experience within the leisure industry, a passion for customer service, and strong leadership skills.Responsibilities include maintaining brand standards, dri

About a career with Elis Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centres. We work for public and private organizations of all sizes and across all sectors. Your Mission at Elis To ensure that the company's vision, values and policies and procedures are adhered to at all times. Deputise in the absence of a Logistics Manager. Ensure vehicle and driver compliance with Operator licence, site, EU and other legal requirements, monitoring and continuously improve the working environment. Ensure risk assessments are undertaken and implemented on customer premises for major changes/new business when required as advised by the relevant customer account team. Respond on time for request from other departments and drivers with reasonable, efficient, and calculated solution and answer. Ensure that the stock is maintained to a level for the business continuity (e.g. daily driver defect book, tacho rolls, windscreen cleaner and uniform). To ensure the drivers deliver the level of customer service that meets the agreed plans for optimal service levels. Monitor the maintenance plan for all the vehicles and ensure that all the documents are kept according to the Health & regulations. Ensure route optimisation savings are achieved and all routes are profitable, ensuring the use of agency drivers is kept to a minimum. Investigate, analyse and implement corrective actions utilising current systems where appropriate (e.g. FTA Vision, TMS2 data, Telematics, Dynamics, GLAD and SOL) to resolve all logistics problems eliminating inefficient supply and distribution routes, quality of service, customer losses and continuously improving working practices. (e.g. weight checking, mileage/km fuel consumption, accuracy and timeliness of deliveries to customers). Lead, manage, control and development of personnel (including absence, disciplinary, PDR process, driver infringements and grievance, Health and Safety Training, driver assessments) using SMART objectives during regular review and feedback meetings. Develop, propose and agree functional budgets with Logistics Manager, monitoring and controlling all activities in accordance with the agreed functional budget, investigating and resolving any variances. Contribute to the reduction of impact to the environment e.g. optimal efficiency and economy on routes with targets per mile/km. Ensure driver compliance with site EN14065 standard, e.g. drivers disinfect vehicles everyday. Ensure that Service Agent KPIs (service, reducing loss of business and increase new business) are met. Shift pattern - Sunday to Thursday nights - 8:00pm to 6:00am with 1 hour break. 45 hours a week. What will make you stand out? Good written and verbal skills (clarity of speech and friendliness of tone). Can do attitude, flexible and ability to react quickly to the needs of the customer. Ability to listen to and influence peer group and department team members to build and lead effective working teams. Good attention to detail and the ability to analyse data and interpret the information effectively to continuously improve the department and/or team. Ability to organise self and others to ensure tasks are carried out in a timely manner. IT literate (Microsoft Office). Experience of lean (Six Sigma) implementation in lean manufacturing systems. (preferred) A valid HGV 2 licence/ A valid UK Drivers License, minimum 1 year. (preferred). CPC holder. Previous supervisory experience of 2 to 3 years desirable but not essential. Maths and English to GCSE level (Grade C and above) or vocational training. Health & Safety regulation exposure in a previous role. No more than 6 points on driving licence. What's on offer? 29 Days Holiday Company Pension Employee Assistance Programme A competitive salary along with an exciting career with a company that supports development and ambition. Interested? Then apply online! Your contact person: Dominic Frimpong HR Coordinator Tel: TPBN1_UKTJ

Pear Recruitment Housing Manager Fulham Salary - £45,000 Working Hours Monday Friday 9am-5pm Our client is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, they are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country. The Housing Team Manager is responsible for leading and managing the Housing Team to deliver high-quality, customer-focused tenancy management services for ex-Service personnel and their families. Under the guidance of the Head of Housing, the role ensures strong tenant engagement, effective performance monitoring, and compliance with all health and safety regulations. The manager will oversee housing and tenancy budgets within agreed limits, ensuring services are delivered efficiently and in alignment with the clients objectives. A key aspect of the role involves cross-functional collaboration to maintain a safe, supportive, and responsive housing environment that meets the needs of the community. - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Key Responsibilities: Manage, develop and support the Housing Team undertaking regular one to-ones and performance reviews in accordance with policies and procedures. Ensure that staff are recruited, inducted, trained and developed to enable them to deliver quality services. Coach and support staff in the housing team to tackle issues of poor conduct or performance in accordance with policy and procedures. Ensure the Housing Team provide an effective, high quality, customer focussed service to tenants and residents of including: Liaise and work with other agencies including housing, health and social care professionals as required. Ensure void targets are met. Ensure that any estate grounds and communal areas, including parking, on any of the properties are managed and maintained to high standards and in accordance with Health and Safety requirements. Contribute to the clients emergency planning, participate on the Emergency Management Team and take part in the on-call rota. Undertake and review risk assessments for the housing function, promoting a risk-based approach to safety within the housing team. Lead on the management of specialist Risk Assessments, ensuring the completion of all actions within specified deadlines. Provide reports and information for the Head of Housing and Insurers as required. Lettings, allocations and voids management Oversee the housing waiting list ensuring that applications are properly assessed in line with the Allocations Policy and that tenants and applicants are advised of the housing options available to them. Ensure that applicants for housing with complex needs are assessed, support needs identified and their suitability for support by the client is established and agreed by the Applications Assessment Panel. 2 Manage the lettings process in line with the Allocations procedure, ensuring re-let targets are met. Play a lead role in ensuring all incidents of anti-social behaviour are properly investigated in line with the Anti-Social Behaviour policy and that appropriate action is taken to resolve these cases. Manage and monitor all rent arrears action ensuring that performance targets are met and that timely and appropriate support and advice is offered to tenants. Oversee all legal cases and attend Court where necessary to provide support and guidance to other staff, give evidence on behalf of the client and instruct legal advisors as appropriate. Work proactively with the Support Team to ensure that it encourages independence and that tenants are enabled to move on to fully independent accommodation where appropriate. Tenant participation and engagement Working with the Head of Housing and Finance Department to calculate and set Service Charges Work with the Head of Housing to set budgets and manage services within agreed budgets, ensuring that income targets are maximised and voids and arrears are minimised. Support the process of setting performance targets and objectives for the Housing Department and undertaking regular review through Delivery Plans and staff/day-to-day management. Continuously look to improve the quality of services, responding positively to customer feedback and complaints Health and Safety Implement and monitor Health and Safety Policy and practice throughout the housing provision, to ensure a safe environment for tenants, residents, contractors, staff and visitors and compliance with legislative regulations. Work with Business service to develop and implement the Health and Safety Management System in relation to the housing schemes. Contribute to the emergency planning, participate on the Emergency Management Team and take part in the on-call rota. Maintain records in accordance with the Health and Safety Management System. Provide reports and information for the Heads, Directors, Managers and Insurers as required. If you are interested in this role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client. TPBN1_UKTJ

Job title: Transport Supervisor Department: Operations Responsible to: Depot General Manager Salary & Benefits: Competitive salary depending on experience, 25 days holiday, NEST pension, bonus, life assurance, Cash Health Plan Hours of work: 40 hours per week (08:00 to 16:30) with a 30 minute unpaid lunch break. However flexibility on these times is essential Main purpose of role: To be responsible for directing, coordinating, support with planning of vehicle departures and liaising with the driver team on day-to-day vehicle and logistic issues involving all transportation activities. Supporting the Transport Manager ensuring the legal requirements for transport are met. To support where necessary the resource planning to maintain a stable distribution network across all the delivery scheduling. To be the focal point for all driver colleagues of all distribution processes and procedures providing consistent and robust advice, communicating clearly on requirements to our driver colleagues, and the Transport Manager. Key Job Responsibilities: Support, direct and monitor driver colleagues and the overall performance of the transport team to help increase efficiency and maximise service, performance, value and deliver an excellent service proposition. Ensuring that the transport team understands their duties and their role within the organisation Provide swift response to absences and ensure a seamless impact on our customer base. Support with delivery days for driver holiday or absence. Develop new initiatives and look for new ways to optimise the transport activities Meet your targets and those of the team. The smooth running of the vehicles and the team. Contribute to training and development of the team and department as a whole. Support the Transport Manager Ensuring that all drivers have the correct, up to date qualifications Maintaining and completing accurate records working collaboratively with the Transport Operation Planner and Transport Manager Support to all other departments with transport issues. Ensuring customers are receiving their orders on time and without any delays and increased cost. Collaborate with other departments such as Sales and Customer Service to identify vulnerabilities and close any distribution gaps Understanding pinch points and removing any obstacles From time to time you may be expected to be part of special projects as are reasonably required of your job role Skills and Experienced required: Full UK driving licence (no more than 6 points) No driving disqualifications within the last Three years Minimum of 1 years commercial driving experience (will be checked via references) Experience of multi-drop environment Must be 21 years of age or older to comply with our insurance requirements May have to lift heavy products and be capable of climbing in and out of the Company vehicles Good knowledge of London and the South of England Good knowledge of transport methods, costs and benefits Strong awareness of people management and operations Transport and compliance standards having a high level of awareness. Customer focused Resilience and ability to adapt to a fast-paced environment The ability to effectively manage internal and external relationships Good time manaement skills Job Types: Full-time, Permanent Benefits: Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking Health & wellbeing programme Life insurance On-site parking TPBN1_UKTJ

Operations Manager £54,000 - £57,000 Maple Cross We do what we say! That's why we need people like you to help us deliver on our promises. People who enjoy getting things done! We have an opportunity for an experienced Area Manager to join our growing team based in Maple Cross, supporting the delivery of new watermain installation projects for our client, Thames Water. You'll play a key role in ensuring works are delivered safely, efficiently, and to the highest standards of quality and compliance — leading and supporting teams to deliver essential infrastructure that keeps communities connected. The Role As Area Manager, you'll take responsibility for organising, supporting, and managing operational teams to ensure the effective execution of work in a cost-efficient and productive manner. You'll focus on achieving contractual requirements and meeting key performance targets around safety, quality, customer satisfaction, and delivery. Here are some of the activities you'll be involved in... Lead the delivery of new watermain installation projects, ensuring they are completed safely, on time, and to specification. Manage resources, labour, and plant efficiently to meet programme and budget targets. Oversee Health & Safety and CDM compliance on site, carrying out regular inspections and audits. Provide technical guidance and operational support to prevent and resolve issues. Promote a “right first time” approach, encouraging best practice and high standards of customer service. Support the development of your team, ensuring all colleagues and subcontractors are trained, competent, and compliant. We'd love to hear from you if… You have proven experience in the water industry, ideally within watermain installation, with a solid understanding of the regulatory and safety requirements involved in such works. A confident communicator and natural organiser, you'll be able to lead teams, manage programmes, and ensure work is delivered to the highest standards. A full UK driving licence is essential for this role, as regular travel to sites will be required. NRSWA accreditation is also required, along with relevant qualifications or accreditations for watermain works within the Thames Water region (such as EUSR, SHEA Water, or NCO). IOSH or SMSTS certification would be advantageous. You'll be someone who leads by example, promoting a culture of safety, teamwork, and accountability, while maintaining a practical and solutions-focused approach to getting the job done. Our Company Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment. What Next You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do! Benefits In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme. Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Committed. TPBN1_UKTJ

A leading catering service provider in the UK is seeking a Senior Commercial Account Manager to manage a significant customer account.In this role, you'll oversee the account's profitability, lead contract renewals, and ensure service delivery.Ideal candidates should have proven account management e

A leading financial services company in the United Kingdom seeks an experienced Assistant Store Manager to ensure outstanding customer service and manage cash handling duties. The ideal candidate will have at least one year of experience in sales or customer service and a high school diploma or GED.

You will ensure store operations are efficient while maintaining compliance and providing excellent customer service. The ideal candidate should have experience in retail or wholesale and a passion for exceeding customer expectations, in a company that values diversity and flexible working arrangeme

Help your customers achieve their business goals and outcomes on the Salesforce platform by:* Coordinating the completion of the Signature Success catalog of services as required for your customer* Providing timely, proactive Salesforce feature guidance based on the areas of interest for your custom

The Customer Success team within Signature Success is looking for a driven and customer‑focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest‑profile customers. Senior Customer Success Manager, Sales/Service Clouds. The CSM acts as the

Full-time Team Leader vacancy at GAIL's.If leading a team to success makes you smile and puts a spring in your step, then please read on!.We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.With no day being the same, you must be organised and.As app

Children’s Residential Team Leader.Location: Moston, Greater Manchester.At Cambian you’re not just working - you’re shaping futures, furthermore as a Residential Team Leader, based within the Manchester region every moment you spend with our young people (ages 8–18) helps them feel safe, val

Full-time Team Leader vacancy at GAIL's - Ruislip.If leading a team to success makes you smile and puts a spring in your step, then please read on!.We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.With no day being the same, you must be organised

P assionate about customer service. You will r egularly act as Duty Manager, and alongside your team, ensur e health & safety and compliance regulations are adhered to , maximising member experience. As Operations Manager we are looking for someone who :.

Theatre Operations Manager - Hayes, London. The role demands significant cross-company working and close engagement with Parkwood Theatres central executive team, other Parkwood Theatre Operations Managers, our Client London Borough of Hillingdon and the wider Parkwood Leisure head office su

As Operations Manager you will play a vital role in enhancing the experience of our resorts, showcasing your excellent customer service and management skills to ensure the smooth running of the resort. As Operations Manager you will play a vital role in enhancing the experience of our resorts, showc

Put the customer first in everything you and your teams do, driving service and guest reviews/feedback. We’re looking for an epic leader of people and standards-driven operator to join our team as an Operations Manager in Ireland. You’ll be the driver of culture, leading your General Managers an

My client is a healthcare organisation who are acquiring new healthcare services and are seeking an exceptional commercially driven Operations Change Manager to play a pivotal role in stabilising, improving, and integrating new services. Lead operational and cultural change across newly acquired ser

Join a company that values innovation and career development without compromising quality of life! Are you ready to take your sales career to the next level? We're seeking a dynamic Account Manager to join our thriving Sales team! If you have a passion for building relationships and driving sal

Are you a natural leader with a passion for guiding teams and driving growth? Do you want to work for an independent, values based Insurance business that is very people focused?.Our client, a thriving business experiencing significant expansion, is seeking a dedicated.This growing organisation valu

Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. As our Customer Service Team Leader you'll be based in Langley, Berkshire. This hybrid role offers the op

You will also develop and review support plans with service users, collaborate with multi-disciplinary teams and community agencies, maintain a safe and welcoming environment, facilitate service user engagement and peer support, monitor quality and provide performance indicators. We’re seeking an

Temporary Accounts Receivable Team LeaderLocation: Sunderland.Salary: £35,000 - £38,500 (FTE).Contract: Temporary, Full-Time.Are you an experienced Accounts Receivable professional with strong leadership skills? We're working with an impressive company based in Sunderland seeking a Temporary Accou

Eiither 7am-10pm or 8am-11pm, 3 shifts a week on a 3-week rolling rota.We are currently seeking a compassionate and reliable Team Leader to join a new residential home, providing high-quality residential care to children aged 717 with learning disabilities and associated challenging behaviours.As a