Head of customer service jobs in NorthwoodCreate job alerts

Salt have partnered with a multinational leading entertainment provider to find them a CX Designer to help solidify their customer-first ambitions. Working within the CX team and reporting to the Head of Customer Experience, you'll be designing omnichannel experiences to suit customer needs, expectations and behaviours. You'll be accountable for the creation and maintenance of the end-to-end customer journey mapping across all channels and products, creating visual maps that bring the experience to live and get stakeholder buy-in. You'll facilitate cross-functional workshops, leveraging data & expertise to design new experiences, utilising "As Is - To Be" methodology. You'll work closely alongside Business Analysts and User Researchers to demonstrate the needs of users to stakeholders and get them on board to facilitate change. Requirements: • 3+ years' experience in Customer Experience Design or similar role in FMCG/Retail/Telco/Agency environment., • Experience in customer journey mapping, survey design, service blueprinting etc., • Specific experience in customer journey mapping across both digital and retail (physical) channels., • Experience in facilitating workshops and engaging with stakeholders to get company-wide buy-in., • Proficiency in mapping tools like Figma, Adobe XD etc., • Data-led, with the ability to utilise qual and quant metrics and indicators to measure experience. This is a full-time, hybrid role requiring 3 days per week onsite at the company's modern HQ in Watford. The company offer a bonus scheme, matched pension insurance up to 8.5%, 26 days annual leave + 2 life days (and bank holidays), private medical and much more. Interested? Apply today!

OVER VIEW Nirvana Brands is a distributor and Manufacturer of latent brands by leading international fragrance companies. Currently we work with the following brands: GUY LAROCHE, PALOMA PICASSO, ROLLING STONES, SARAH JESSICA PARKER, LAURA ASHLEY, ANTONIO BANDERAS AND SHAKIRA. JOB PURPOSE As part of the Operations team, reporting to the Head of Operations you'll have the responsibility of implementing production planning activities for intermediates and finished goods, ensuring that efficient production plans are created, maintaining agreed stock levels. You will be actively involved in sourcing decisions for product and components. KEY DUTIES AND RESPONSIBILITIES • Working with 3rd Party Manufacturers, create a production plan that is executable and follows productivity and service targets, ensuring that Supply Chain, inventory and obsolescence metrics meet company targets., • Analyse production requirements and production capacity to ensure customer response times and product availability are met., • Track and review customer orders from production through to delivery., • Build relationships with strategic partners and teams such as Customer service, 3rd party manufacturer, Quality, and logistics including warehousing and transport., • Resolve or escalate supply issues by working with team members. Manage exceptions., • Share best practices and ideas with your team; involve teams to achieve the most efficient ways of working., • Help develop training programs, manuals, and methods of implementation to assure stable and best-practice execution of end-to-end planning., • Be responsible for Global Forecast ensuring market & customer forecasts meet the aligned Sales targets, • Lead the Sales & Operations planning process REQUIREMENTS • Bachelor’s degree in supply chain, Operations Management, Business Administration or equivalent., • 2-3 years’ experience in supply planning role.Knowledge of Production Planning, Inventory Management, Capacity Analysis, Demand, Supply, and Supply Chain best practices., • SAP or equivalent ERP Expertise, • Experience in the Beauty industry is a plus, as is;, • Knowledge of or experience in product and packaging development, • 6 sigma / lean Yellow or Green Belt preferred., • Knowledge of or experience in Procurement practices.

Interim Head of Asset Management Location: North East Contract: Initial 6 months (potential extension) Day Rate: Negotiable DOE Our client, a Local Authority in the North East, is seeking an experienced Head of Service for Asset Management to provide high-level strategic and operational leadership

We are looking for an outstanding leader to take on the role of Head of Service – Surveying. This is an exciting opportunity to make a real impact, shaping the future of surveying services and providing strategic leadership during a period of change and growth. Collaborate with colleagues across a

The Head of Customer Service will ideally have the following attributes: At least 5 years’ experience in a senior customer service leadership role Proven track record in managing multi-channel customer service operations Happy to travel around the UK for customer visits Able to plan your own

First for Customers We are recognised as the 'go to' convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards. We are looking for Customer Service Assistants Heart of Englan

Head of Customer Connections - Everyday Banking. Everyday Banking is at the heart of our growth strategy with our Current Account and Overdrafts supporting our mission to provide the best products for our UK customers and to grow relationships of the bank. Our work style is hybrid, which involves sp

Whats in it for you?Join a fast-growing, design-led British menswear brand | Lead a high-impact team with real influence across the business |Creative, collaborative culture with a focus on craftsmanship and quality |Full time | Free parkingWhat will you be doing?Leading and scaling our customer ser

Head of Service (Commercial Law) - . Fantastic opportunity for an experienced Head of Service to manage a Commercial Department to join an award-winning Public-Sector Law Practice in Cambridgeshire. The firm offers enhanced pension, generous holiday allowance, condensed working arrangements plu

Head of Service Complex Needs (young adults)WolverhamptonSalary: Up to £55,000 per annumFull Time | PermanentAre you a passionate and experienced care professional ready to take the next step in your leadership journey? We are seeking a dedicatedHead of Serviceto lead two small specialist resident

As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. Start your journey with Head of Service. Working collaboratively to help

Employee of the Month' rewards and Long Service Awards'. It's an opportunity to put your skills to meaningful use and make the most of the career pathway we can offer you. To join us as a Care Assistant in complex care, you'll need to have some experience of caring for older people, a can-do approac

The post-holder will lead Service Development in the West London Forensic and Specialist Services, responsible for the leadership and delivery of service development, including service evaluation, transformation and quality improvement through project management, advice and support to initiate and e

Are you someone who takes pride in creating safe, welcoming spaces for others? Do you want to be part of a supportive, professional team that helps schools thrive? If so, we’d love to hear from you. We’re looking for a motivated and reliable Cleaner to join our Facilities (Soft FM) team in one o

Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www. Companies that provide products and services to the Company such as human resources services, IT systems suppliers and support and background check providers, recruiters and headhunters, and hosting servic

The main duties of these posts will include general cleaning duties and any other duties which come under the remit of the posts. If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. An SVQ Cleaning Level 1 or

Due to their continuous growth, they are now looking to employ a talented Head of Service (Commercial) based near offices close to Cambridgeshire or Bedfordshire. Head of Service (Commercial Law) -. Fantastic opportunity for an experienced Head of Service to manage a Commercial Department to join an

You should have an understanding of the rights and responsibilities of people with support needs, the ability to listen effectively and communicate clearly and the ability to work as part of a team. This can be within a variety of settings and include the overnight support needs of a person where ne

If you're a Head of Compliance with retail experience and a passion for Health & Safety - and you live in the southern half of the UK - we'd love to hear from you. Reporting directly to the COO, the Head of Compliance will lead the development and delivery of a group-wide compliance strategy, with a

You should have an understanding of the rights and responsibilities of people with support needs, the ability to listen effectively and communicate clearly and the ability to work as part of a team. This post is subject to membership of the Protecting Vulnerable Groups (PVG) Scheme in respect of reg

In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as Head of Service we will invest in you and you will enjoy additional support and benefits including:. As Head of Service that will mean helpi

As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As a Bank Care Assistant, you could be doing

Head of Customer Management Logistics/LogTech at Trimble Inc. The content below includes related job postings and is not part of the core role. The role focuses on implementing and executing the sales strategy to expand market presence and drive revenue growth within existing enterprise customers in

We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled,

Head of Customer Success - High Growth SaaS Scale Up. They're looking for a Head of Customer Success to continue to build, scale and elevate their global CS function. This is a rare chance to step into a high-impact role, own the customer journey end-to-end, and partner with some of the world's lead

As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and friendly environment. The role of Receptionist with

The successful candidate will ensure the quality and reliability of software releases, foster continuous improvement, and enhance service delivery capabilities. Get notified about new Head of Service Delivery jobs in. We have an excellent opportunity for an experienced and strategic leader to establ

Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the comme

Aligned with Regulator of Social Housing (RSH) expectations, ensuring accuracy, transparency, and accountability. We are delivering a comprehensive programme to future-proof our housing stock and ensure compliance, safety, and long-term value:.

You will also co-ordinate and prepare renewal of tenancies and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards. MS Office, internet, email systems). Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors.

Proven experience in a Head of Customer Success or Sales Leadership role, ideally in a related industry. This is a strategic leadership role focused on building and executing a robust Customer Success strategy that enhances customer satisfaction, increases renewals, and supports expansion across a b

Our behaviour change services provide a confidential space to share experiences, and offer practical support to those who want to change. An understanding of the harmful effects associated with drug and alcohol misuse and offending in relation to health, social welfare, housing, employability and pe

Reporting directly to the Chief Fire Officer, and advising members of the Fire Authority, this role plays a pivotal part in supporting the Service to realise our ambition of providing an outstanding public service which not only meets local needs but is responsive to the changing social, political,

The RoleLeading and supervising your shiftCase managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and deliveredAdministering and recording medicationCarrying out risk assessmentsWorking alongside care assistan

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working. Head of Service - Mental Health Social Work Job Profile. Head of Service

You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world cla

Proficiency in MS Office applications (Excel, PowerPoint, Word). Located at the heart of the UK's transport network, Stafford hosts around 1,700 employees across multiple sites. Product knowledge of High Voltage Products, circuit breakers, hybrid switchgears, and Instrument transformers is appreciat

You will be responsible for delivering specialist support to patients in community-based or residential settings, helping them maintain independence and improving their quality of life.

This Head of Retail role offers a salary of up to £140,000, plus a comprehensive benefits package and the opportunity to make a lasting impact at national scale. The successful candidate will play a key role in shaping the future of service delivery, customer experience, compliance, and operational

You will be responsible for delivering specialist support to patients in community-based or residential settings, helping them maintain independence and improving their quality of life.

Ciptex, a leader in bespoke cloud communication platforms, is seeking an experienced and inspiring Head of Customer Delivery to oversee the successful delivery of innovative software solutions while guiding and developing our talented technical team. You will play a key role in aligning technical ex

Unlike other care providers, we offer a full range of training and opportunities to gain qualifications, we also pay for your training course as well as the time you have spent training with us. We offer high pay rates of £13. Working hours are between 7am-10pm with shifts patterns of 7am-2pm and 4

Reporting to the Director of Group Infrastructure and Operations, the Head of Service Operations is responsible for the effectiveness of services and user support to ensure optimum service availability and user productivity. The Head of Service Operations is responsible for the effectiveness of oper

Company Description Title: Food and Beverage Team LeaderLocation: Malvern College and The Downs MalvernBenefits: 28 days holiday including bank holidays3 volunteering days3 days grandparent leave24 weeks enhanced maternity leaveBespoke training and development opportunitiesPension and life insurance

Concentrating on supply chain development efforts in building partnership engagement with assigned customers through joint strategy development, workshops to understand the customer ambitions and needs, as well as the development of tailored value propositions for selling the full range of freight a

Experience of Systmone and NHS is essential for this role as is:-.

Head of Customer Advisory - Dynamics 365. Sign in to set job alerts for “Head of Customer Success” roles. Stora is a self storage software platform at the forefront of a technology-led revolution in the industry.

Monday-Friday 9am-5pm with 1 day off per week. As a team member, you will take an assets-based approach, working with parents and their children in their homes and the community to provide focussed family and housing support which improves parenting capacity, increases the aspirations and motivation