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  • Head of Online and Content
    Head of Online and Content
    2 hours ago
    £50000–£60000 yearly
    Full-time
    Watford

    About Wenta Wenta is the largest enterprise agency in England and a not-for-profit social enterprise that exists to help everyone start and run their own successful business. In our 43rd year, we’re entering a new chapter – growing Wenta’s social impact nationally and digitally to make it easier and greener to start and run a successful business. Expanding our digital publishing activities, launching a new website and building a new flagship business hub, Wenta’s goal is to create and deliver accessible business support and flexible, affordable workspace for new and established business owners. Overview We’re looking for a data-driven, website-obsessed, performance-led Head of Online & Content to take full ownership of Wenta’s new website and turn it into the number one ranked digital destination for business support nationally and the top search result for workspace locally. This is a senior leadership role with high autonomy, high impact and high visibility across the organisation. The Head of Online & Content will set the editorial and publishing vision for Wenta’s digital ecosystem - our new website, learning and training resources, content from articles and podcasts to on-demand video and live streaming (Wenta TV), email, newsletters and social channels. This senior leadership role will be the lead person responsible for our website and content, working with external specialists in SEO, content strategy, copywriting, brand and website development, alongside our internal Business Advice, Centres and service teams. You’ll turn audience insight, market trends and real client needs into content that is on-time, relevant, responsive to current market, lifestyle and societal trends and unmistakably Wenta: down to earth, straight-talking and useful. As an integral member of Wenta’s Senior Management Team, you will report directly to the Director of Client Services and Engagement and play a key role in growing and shaping Wenta’s national reach and impact. You’ll provide monthly reporting on: • Website performance and reach, • Client acquisition and conversion, • Client journey insights and impact, • Ongoing improvements to grow Wenta’s reach nationally and help more people start and run their own business, • You will: Run, manage and optimise the website like a machine – analysing performance daily, spotting patterns fast and making decisions rooted in data.·, • Do more of what works and eliminate what doesn’t, continually refining content, journeys, structure and UX for maximum reach, conversion and impact., • Lead and drive an in-house and external content team to deliver the articles, videos, SEO landing pages, tools, resources and training content our users need to thriveto be the number one visited site for business support in the UK. The Opportunity to Build and Lead Wenta’s Content Publishing Future Wenta is at a pivotal chapter of digital transformation with a brand new website currently in development. This role sits at the centre of our new content model and the Head of Online and Content will lead its delivery, ensuring it is embedded across teams and channels, continually looking at ways to build and grow Wenta’s reach and impact nationally. You will act as the leading and coordinating force for Wenta’s cross-functional content activity, guiding colleagues, supporting contributors and working with external specialists to deliver a unified, high quality publishing approach. Your role is to maintain standards, drive collaboration and ensure the model works in practice.‑functional content activity‑quality publishing approach. This position also opens the door to new creative, commercial and digital opportunities, a fresh opportunity for someone looking to take their digital skills and experience to the next level in leadership. You will help the team experiment with video, interactive learning, AI-enabled content and new digital products that expand Wenta’s reach and impact. The role would suit someone that enjoys leadership as well as being part of an energetic team where content publishing and creative output drive daily activity and digital traffic‑enabled content and new digital products that expand Wenta’s reach and impact. It’s a high ownership role for someone who thrives on teamwork, innovation and shaping a fresh, content function within a purpose-driven, not for profit organisation. What the opportunity looks like: This is an ideal, digital leadership role for someone who thrives on teamwork, innovation and shaping a Mission driven organisation. Set Editorial & Publishing Strategy: Lead on Wenta’s tone of voice and content operating model across all digital channels, working with Wenta’s forthcoming, new Wenta website as the main enabler. • Website Leadership: Own the website roadmap, content architecture and performance optimisation., • Audience Insight & Performance: Use data analytics to inform editorial priorities and improve client journeys., • SEO & Content Discovery: Champion SEO and ensure content is discoverable and conversion-friendly., • Responsive, Trend-led Publishing: Deliver timely, relevant content aligned with market and societal trends., • Cross-team Collaboration: Work with Business Advice, Training, and Partnerships to ensure accuracy and alignment., • Editorial Governance & Quality: Implement style guides, accessibility standards and QA processes., • Team Leadership: Mentor and lead the Digital Publishing team and manage external specialists., • Channel Expansion (incl. Wenta TV): Commission and produce video formats and explore new content channels., • Impact Reporting: Provide SMT and Board with insights on reach, engagement, conversion, and impact. Skills & Experience we’d like you to have Essential:· It is expected that you will have a degree in e-commerce, digital marketing (or related field), or related experience. • Senior editorial/publishing leadership in digital-first organisations, • Proven success in website/content strategy and performance improvement, • Strong SEO/website analytics capabilities (e.g. GA4, Google Console, Semrush, Ahrefs, Moz Pro, Screaming Frog); fluent in data-driven decision-making, • Strong data analysis skills, advanced knowledge of Excel and knowledge of data visualisation tools, • Outstanding command of the English language with excellent writing, editing and copywriting skills, • Proven people management together with external agency leadership, • Track record of delivering content that is on brand, timely, relevant, useful and impactful, • Comfortable presenting impact reports and strategic recommendations at SMT level and organisation-wide. Desirable: • Strong strategic thinker with advanced SEO expertise (technical SEO, content optimisation, keyword strategy, schema, site structure, LLM optimisation), • Understanding and experience of working within digital publishing models, • Good understanding of UX/UI principles, • Highly skilled in content governance, • Experience managing CMS platforms, • Experience in website development and digital media, • Experience in project management, • Experience in SME/enterprise support or education, • Knowledge of sustainability/Net Zero content for business, • Purpose-led work, helping people to fulfil their dreams of starting, building and growing their own business., • Community orientated environment, helping small business owners to build confidence, skills and know-how on launching and building their own businesses., • Opportunity to work for one of the largest enterprise agencies in England, a not for profit social enterprise with its Mission at the heart., • Opportunity and autonomy to lead and build a new, digital content publishing function in an established and respected business support organisation. Benefits: Generous Annual Leave Allowance of 25 as standard (+ UK Bank Holidays) and up to 5 additional days (confirmed each year and based on Company Performance), Flexi-time working, Contributory Pension, Reward Hub Discount Scheme, Electric Car Incentive Scheme, Cycle to work scheme How to apply: To apply for this role, please send your CV, portfolio and a covering letter to Wenta. Include within your cover letter a short note on how you would shape Wenta’s new website to grow Wenta’s website and digital traffic reach, offer more self-serviced content to new and existing small businesses, gain new clients for Wenta’s workspaces locally and help more businesses to start and run a successful business. In addition, please include a high level content strategy and plan. Closing date: 17th February 2026

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  • Clinic coordinator
    Clinic coordinator
    17 days ago
    £13 hourly
    Part-time
    Elstree

    We are seeking a confident and commercially minded Reception coordinator to join our clinic. This role is front facing and sales supportive, combining excellent client care with proactive outbound calling. You will be the first point of contact for clients in clinic and for new enquiries, playing a key role in converting leads into booked consultations and treatments. This is not a passive desk role. You must be comfortable picking up the phone, following up warm leads, handling objections, and confidently discussing our treatments and offers. Duties and responsabilities: Oversee the reception area, warmly welcoming clients and maintaining a professional front-of-house presence. Manage appointment bookings and optimise the clinic schedule to ensure smooth operations and efficiency. Conduct consultations with both new and existing clients, offering tailored recommendations and upselling services where appropriate. Actively engages with clients to ensure they are fully aware of all services, offers and packages, to encourage further bookings. Respond to emails promptly and professionally, handling client and internal enquiries efficiently. Collaborate with the clinic team to ensure smooth operations and exceptional customer services. Responsable for gathering client feedback on their experience and book their next service. Maintaining all data documentation for treatments, services, products for clients and client's files up to date and organised. Monitor stock levels, ensuring adequate supplies are maintained, and uphold high standards of clinic cleanliness. Handle payments to the clinic by card, cash; keep record of financial transactions. Keep the reception and your whole department area clean and tidy. Assist with social media and monthly promotions. Assist with additional duties as needed to support the clinic team. Requirements: Minimum 2 years of experience in a front of house.

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  • Fire Door Inspector / Surveyor
    Fire Door Inspector / Surveyor
    1 month ago
    £14–£15 hourly
    Full-time
    London

    Fire Door Inspector (Subcontractor) This role is based in London Location: Multiple sites (travel required) Hours: 8.5 hours per day – 1hr Unpaid Lunch Engagement Type: Subcontractor Agreement / Outside IR35) Pay: £14.00 per hour (increasing to £15.00 per hour after 3 months, subject to performance review) About the Role We are seeking a Fire Door Inspector to join our team in a hybrid role involving site visits to various buildings. This position requires regular travel to different UK locations, and a company-provided electric vehicle (EV) will be supplied for business use. Key Responsibilities - Carry out fire door inspections in line with relevant fire safety standards and regulations - Travel to multiple sites as required (UK mainland only) - Accurately complete inspection reports and documentation - Identify, record, and report compliance issues - Represent the company professionally on-site Experience & Skills - Experience in fire services or fire safety is desirable but not essential - Willingness to learn and develop within the role - Commitment to undertake and obtain relevant fire door inspection qualifications through idigitalhub - Full UK driving licence - Good attention to detail and strong written communication skills - Ability to work independently and manage time effectively What We Offer - £14.00 per hour initially - Increase to £15.00 per hour following a successful 3-month performance review - Company electric vehicle provided for work-related travel - Structured support, training, and qualification pathway via idigitalhub - Consistent daily workload (8.5 hours per day) - Opportunity for ongoing further consultancy work at idigitalhub Engagement Terms - Signing of a Subcontractor Services Agreement is required prior to commencement

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  • Customer Service Manager
    Customer Service Manager
    2 months ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Charity Box Officer
    Charity Box Officer
    2 months ago
    £26000–£27500 yearly
    Full-time
    Stanmore

    Location: London (in the field) + Stanmore Office Hours: Full-time (40 h/w) Salary: £27,500 p/a (depending on experience) About us: Noor Relief Fund (NRF) is a humanitarian aid charity on a mission to break the cycle of poverty. Our mission of change is currently focused on Iraq, Pakistan, Yemen, East Africa and the UK. Our office in London consists of a busy and energetic team who enjoy our friendly environment. NRF concentrates on orphan sponsorship, water aid, food security, medical help, education and long-term projects. We have several campaigns running throughout the year. Job purpose: In this role, you will be responsible for managing the distribution and collection of Charity Boxes, coordinating the collection of donated items, and supporting fundraising events aimed at raising awareness of the Noor Relief Fund's mission. You will work closely with shopkeepers to encourage them to host our Charity Boxes, and represent Noor Relief Fund at various events by managing our stall and engaging with the community to promote our cause. Additionally, you will be responsible for responding to donor inquiries, building positive relationships with supporters, and maintaining accurate records and reports of all activities, donations, and items received. This is an excellent opportunity to become part of a passionate and dynamic team committed to making a meaningful impact. Strong interpersonal and sales skills are essential, along with a genuine enthusiasm for supporting charitable initiatives. Main Responsibilities: Person Specification: It is essential that the post holder shows a good understanding and sympathy with Islamic values and principles as well as commitment to the Noor Relief Fund vision, mission and core values. · Someone who loves to exceed targets and sales with outreach activities; · UK full driving licence (or equivalent) with access to own vehicle; · Excellent English verbal and written communication skills (flexible, clear, concise) and an ability to promote NRF in the community; Other languages advantageous (Arabic) · Excellent planning and project management skills; · Experienced in prioritising workload meet deadlines; · Positive and creative approach to developing new ideas; · Skilled in using Word, Excel, Outlook, etc…; · Skilled networking abilities to create opportunities that may lead to donations; · Ability to work within a busy environment, with no supervision; · Ability to plan and manage own time and workload; · Ability to maintain confidentiality at all times; · A flexible and strategic mindset; · Willingness to undergo a DBS check. How to apply: Send your CV and a cover letter to apply. Job Types: Full-time, Permanent Pay: £27,500.00 per year Licence/Certification: Drivers Licence and Own Car (required) Work Location: On the road

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  • Business Analyst
    Business Analyst
    2 months ago
    Full-time
    Harrow

    Business Analysis & Systems Design • Analyse existing business processes and information systems to identify improvement opportunities, • Gather, document, and validate business and technical requirements from stakeholders, • Produce functional specifications, system models, and process documentation, • Translate business needs into logical and physical system designs, • Support solution architecture decisions in collaboration with development teams, • Ensure solutions are scalable, secure, and fit for operational use Healthcare Industry Responsibilities • Support IT systems used in healthcare, clinical, or health-adjacent environments, • Analyse workflows involving patient data, clinical reporting, or operational healthcare systems, • Ensure system designs align with data protection, confidentiality, and regulatory expectations (e.g. secure handling of health information), • Assist in the implementation or enhancement of systems supporting healthcare service delivery, • Work with healthcare stakeholders to ensure systems meet usability and compliance needs Delivery & Stakeholder Support • Act as a bridge between technical teams and non-technical users, • Support testing, user acceptance, and implementation planning, • Assist with impact assessments and controlled change management, • Maintain clear documentation to support long-term system maintenance Required Skills and Experience • Proven experience as an IT Business Analyst, Systems Analyst, or Systems Designer, • Strong understanding of systems development lifecycles (SDLC), • Experience producing structured requirements and system design documentation, • Ability to analyse complex systems and business processes methodically, • Experience working with stakeholders in regulated or structured environments, • Clear written and verbal communication skills

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