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Human Resources Manager Job Title: Human Resources Manager Department: People & Culture Reports to: Senior Management Works closely with: Senior Leadership Team, Line Managers Location: Hybrid (Redhill Office – approximately 3 days per week, remote for the remainder) Salary: £40,000.00 - £65,000.00 per annum Role Overview Chaotic is seeking an experienced and motivated HR Manager to lead and deliver a people-focused strategy that ensures effective recruitment, retention, and development of staff. You will oversee HR operations, policies, and compliance while fostering a supportive and inclusive workplace culture. This role requires balancing strategic HR planning with hands-on operational responsibilities, including employee relations, performance management, and safeguarding best practice. You will be instrumental in supporting our staff while ensuring our HR practices align with Chaotic’s mission, values, and growth objectives. Key Responsibilities HR Strategy & Operations • Develop and implement HR strategies, policies, and procedures that support organisational goals., • Ensure compliance with employment law, safeguarding requirements, and HR best practices., • Manage employee lifecycle processes including recruitment, onboarding, contracts, probation reviews, and offboarding., • Work closely with Senior Management to design workforce planning and succession strategies., • Collaborate with Finance to oversee payroll accuracy, pensions, and benefits administration. Recruitment & Talent Management • Lead recruitment campaigns, ensuring inclusive practices and effective candidate pipelines., • Manage job design, role profiles, and salary benchmarking., • Develop retention strategies and support career progression pathways across the organisation., • Oversee induction processes to ensure a smooth integration of new staff into Chaotic’s culture and systems. Employee Relations & Performance • Act as the first point of contact for employee relations matters, providing impartial advice and resolution support., • Support managers with performance management, capability processes, and disciplinary or grievance cases., • Lead initiatives to strengthen employee engagement, wellbeing, and organisational culture. Learning & Development • Identify training and development needs across the workforce., • Create and manage training plans that support staff growth, compliance, and service delivery standards., • Facilitate workshops, learning programmes, and leadership development. Monitoring & Reporting • Maintain HR systems and ensure accurate personnel records, data protection, and reporting., • Monitor and report on HR KPIs such as staff retention, diversity, absence, and engagement., • Provide regular updates to Senior Management on HR metrics and workforce insights. Key Skills & Requirements Essential • At least 3 years experience in HR management or senior HR advisory roles., • Strong knowledge of UK employment law, HR policy, and safeguarding requirements., • Experience in recruitment, employee relations, and performance management., • Strong communication, mediation, and interpersonal skills., • Organisational skills with the ability to balance strategic and operational priorities., • Commitment to diversity, equity, and inclusion in the workplace., • Hybrid working flexibility, with the ability to attend the Redhill office up to 5 days per week when necessary. Desirable • CIPD Level 5 or above (or working towards)., • Experience with neurodivergent employees., • Knowledge of safeguarding legislation and best practice in a child and family focused organisation., • Experience in workforce planning and cultural change initiatives.

The Company The Conexus Group is a global portfolio of specialist businesses delivering professional services to the iGaming and Payments industries. Established in 2001 and headquartered in Redhill the group offers a comprehensive suite of services designed to support companies at every stage of their lifecycle, including recruitment, training, consulting, M&A advisory, marketing, and managed services. Operating across the UK, America, Malta, Spain and The Netherlands, The Conexus Group combines a global network with local expertise. Its brands include Pentasia, PaymentGenes Recruitment, Partis, InclineBet, Initiate International, and Conexus Leadership, each specialising in areas such as talent acquisition, compliance training, digital marketing, and strategic consulting. With over 120 employees in nine global locations, The Conexus Group is committed to helping clients grow, transform, and evolve in the dynamic sectors of online gaming and financial technology. The Role Working across all Group companies, the People & Talent Advisor will be responsible for working with the Chief People Officer to ensure a smooth employee lifecycle experience and support the delivery of the people strategy. You’ll be responsible for the end-to-end employee lifecycle. Acting as the first point of contact for new hires by drafting employment contracts, organising onboarding and managing queries. You will continue to be there for employees throughout their employment by answering queries regarding annual leave, sickness and general employment. You’ll also be there when employees choose to move on from the group by acknowledging their resignation, triggering their exit interview survey and supporting managers with communications to the wider team. You’ll have the opportunity to develop your employment law knowledge by supporting with note taking and letter writing for performance, disciplinary and grievance cases, eventually taking ownership of your own employee relations cases. In addition to the employee lifecycle and employee relations you’ll have a keen interest in candidate attraction. You’ll be responsible for drafting job descriptions and adverts (like this one), posting adverts to relevant forums and conducting CV screenings and first stage telephone interviews. You’ll liaise directly with hiring managers to manage the interview process and think creatively to suggest new ideas and ways of working, with a focus on increasing diversity and inclusivity in our hiring process. Last but not least, you’ll have a passion for learning & development. You’ll be responsible for working with people managers and business leaders to understand training needs; harnessing the internal knowledge we have to design and deliver training content to Recruitment Consultants and people managers. You’ll take ownership for learning initiatives such as ‘Creating time’, a bi-monthly learning series and promoting and encouraging engagement with our LMS. What do we want from you? We believe this is a great role for someone ambitious, who wants to learn and grow within a truly generalist people and talent role. You will have the opportunity to make this role your own and bring new ideas and ways of working to the team. You will need to have exceptional attention to detail, be tech-savvy enough to manage and configure new features in HiBob, and have a willingness to learn and develop. We believe in hybrid working and that spending time together as a team is just as important as having uninterrupted focus time. Therefore, this role will be based in our Redhill office at least two days per week (Tuesday and Thursday), with the remainder of the days for you to choose where you work best. This could be at home, in the office, a café or co-working space. We are also open to part-time working for this role, for a minimum of 3 days per week or 5-hours across 4-5 days. Responsibilities People Operations • Take responsibility of the full employee lifecycle, including but not limited to onboarding/offboarding, benefits administration, managing leave, family-friendly and manager and employee queries., • Act as note-taker and draft letters in employee relations processes., • Support the CPO in collating the monthly payroll report, with a view to taking full ownership for this as the post-holder develops. Training & Development • Conduct regular training analyses with people managers to identify training gaps and needs., • Oversee and review quarterly people & development review feedback to proactively identify training needs and develop a plan for addressing these with line managers., • Extract knowledge to design and deliver training content as needed (in-person and virtual), with particular employment law focus on the Employment Rights Bill and EU Pay Transparency Directive., • Coordinate the ‘Creating time’ initiative to encourage employees to take time to focus on their learning & development and increase knowledge sharing within the organisation., • Seek feedback on content and delivery strategies to ensure training is fit-for-purpose and delivering ROI within the organisation. Working with people managers and leaders to determine metrics for measuring success. Recruitment • Be responsible for the full recruitment lifecycle from advertising, to sourcing and conducting initial screening calls, to giving feedback and onboarding. Skills and Experience • Strong understanding of UK employment law, • Basic understanding of Spanish, Maltese, Dutch and US employment law is desirable, although not essential, • Working towards or achieved CIPD level 3 or 5, • Previous experience of working with an HR Information System (HRIS) – it doesn’t matter which one as we genuinely believe Hibob is the most user friendly and intuitive on the market!, • A genuine interest in all things employment law, employee engagement, candidate attraction, development and retention (talent management)., • A willingness to learn and grow, learning from mistakes as you do, • Exceptional attention to detail, • The ability to work autonomously and effectively prioritise and manage multiple priorities at once, • Initiative to look for new ways of working and creatively suggest ideas What can you expect from us? • 25 days paid time off (PTO), • A day off for your birthday, • Full company shutdown between Christmas and New Year in addition to your PTO, • 18 hours medical leave so medical appointments don’t eat into your personal time, • Option to work from anywhere (WFA) up to 30 days per year (after successful completion of probationary period) provided you have a stable internet connection and a productive place to work!, • Private Health Insurance and dental & vision cash benefits (after successful completion of probationary period) with the option to add dependents for a fee, • Pension – 3% employer, 5% employee contribution, with the option to enter into a salary sacrifice agreement, • Life assurance – 3 x basic salary (after successful completion of probationary period), • Access to BenefitHub and Help@Hand from Unum for high street discounts and additional wellbeing support for you and your family If you don’t meet all of the above criteria but are keen to apply, we’d love to hear from you. 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