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The Customer Services Manager is responsible for leading and developing the customer service function within a fast-paced import/export logistics environment. Monitor and improve customer satisfaction metrics (e. Implement systems, processes, and best practices to enhance customer experience.

Role Overview The Customer Services Manager is responsible for leading and developing the customer service function within a fast-paced import/export logistics environment. The role ensures seamless communication with clients, efficient resolution of issues, and delivery of high-quality service across all international freight operations (air, sea, and road). This position plays a key role in maintaining client satisfaction, improving operational processes, and supporting business growth. Key Responsibilities Customer Service Management • Lead, mentor, and develop the customer service team to deliver exceptional service standards., • Act as the primary escalation point for complex customer queries, complaints, and service failures., • Build and maintain strong relationships with key clients, ensuring long-term retention., • Monitor and improve customer satisfaction metrics (e.g., SLAs, KPIs, NPS). Operations & Logistics Coordination • Oversee customer service activities linked to import/export shipments, including documentation, tracking, and delivery updates., • Coordinate with internal departments (operations, customs clearance, warehousing, and transport teams)., • Ensure compliance with international shipping regulations, customs requirements, and trade documentation. Proces...

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. Logistics Manage

Business Management, Logistics, Engineering or a related discipline)PRINCE 2 or equivalent professional project management certificationExperiencePrior to the role it would be essential that you:Current experience managing & delivering complex projectsA proven ability to deal with shifting prioritie

A leading detection technology company in Salfords is seeking a Logistics Manager to oversee day-to-day operations of logistics and supply chain activities. Candidates should have proven experience in logistics coordination and strong interpersonal skills.

Regional Manager Location: London Salary: Up to £110,000 per annum + bonus + car Role: Permanent - Full Time We are looking for an exceptional Regional Manager to lead a high-profile, multi-site London operation. This is a business-critical leadership role with full responsibility for regional performance, commercial delivery, customer excellence, and people leadership across the region. Suited to a commercially driven leader who thrives in fast-paced environments, the successful Regional Manager will know how to build high-performing teams, drive continuous improvement, and deliver results. The successful Regional Manager will lead from the front, creating a culture of accountability, engagement, and operational excellence while identifying opportunities to support long-term growth and business performance. We’re looking for a leader who can balance strong commercial focus with a people-first approach. Key Responsibilities Strategic Leadership Define and deliver the regional strategy aligned with wider business objectives Support growth initiatives and business improvement projects Influence key stakeholders and contribute to wider business planning Build a high-performance culture across the regionOperational Management Lead safe, compliant, and efficient multi-site operations Deliver against financial and performance targets Drive continuous improvement and service excellence Identify efficiencies across labour, assets, and regional processes Maintain full P&L accountability for the regionPeople & Culture Lead, coach, and develop high-performing teams Drive engagement, accountability, and strong leadership behaviours Support succession planning and colleague development Promote a collaborative and inclusive working cultureCustomer Excellence Deliver exceptional service standards across the region Build strong customer and stakeholder relationships Support customer retention through reliable service delivery Ensure key KPIs and performance targets are consistently achievedCommercial Performance Support regional growth and business development opportunities Drive profitability through strong commercial decision-making Identify opportunities to improve regional effectiveness and long-term performance Work collaboratively with wider business functions to achieve strategic goalsWhat We’re Looking For Proven experience leading large, operationally complex environments Strong commercial and financial acumen with P&L responsibility Senior leadership experience across operational, commercial, and people functions A track record of building high-performing teams and driving results Strong stakeholder management and influencing skills Experience leading business improvement and change initiatives Degree-level education or equivalent experience preferredWhy Join? This is an opportunity for an ambitious Regional Manager to step into a visible and influential leadership role within a fast-paced and evolving organisation. You’ll have the autonomy to shape regional strategy, lead large-scale teams, and drive meaningful business performance across a complex operation. For a commercially focused leader, this role offers genuine scope to make an impact and further develop within a senior leadership environment. About Us This Regional Manager opportunity is managed by McCarthy Recruitment, a specialist, award‑winning recruitment consultancy supporting senior appointments across operational, logistics and leadership functions. Start your journey today. Apply now or find us online: · Web: McCarthy Recruitment · LinkedIn: McCarthy Recruitment · Facebook: McCarthyRecruitment · Instagram: McCarthyrecruitment The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query

About you You enjoy the pace and variety that comes with experiential projects and brand activations. You are the person who keeps things moving, keeps people aligned and makes sure the final result looks exactly how it should. You are comfortable balancing creative ideas with practical delivery. One minute you are discussing concepts and finishes, the next you are thinking about production schedules, logistics and install timings. If you enjoy being close to projects from start to finish and like working in a fast moving visual environment, this will suit you. Your experience You have experience as a Project Manager within experiential, brand activation, large format graphics, vehicle graphics or a related creative production environment. You understand how to manage projects from brief through to delivery while dealing with multiple moving parts. You are organised, commercially aware and confident communicating with clients, suppliers and internal teams. You understand production processes, installation timelines and the importance of getting details right in high-visibility environments. You are comfortable managing budgets, schedules and expectations without losing control when things get busy. What you will be doing with your experience in this role You will manage a range of experiential, brand activation and vehicle graphics projects from initial brief through to final delivery. You will coordinate internal teams across design, production and installation while also managing suppliers and external partners where needed. You will build timelines, manage budgets and ensure projects stay on track operationally and commercially. You will communicate with clients regularly, keeping them informed and making sure expectations are managed properly throughout. You will oversee production and installation planning, ensuring everything is delivered to the high standard expected in live brand environments. About the business This is a creative branding and visual communications business delivering high impact work across experiential, vehicle graphics, signage and branded environments. They combine strong creative thinking with in house production expertise to deliver projects that stand out and get noticed. The team is experienced, collaborative and ambitious, with a strong reputation for quality and delivery. You would be joining a business that genuinely values good people, creative thinking and getting projects over the line properly. Next steps A CV isn't needed to start a conversation, so no matter stage you're at in your job search, get in touch to discuss

We are excited to be recruiting for an experienced Senior Account Manager to join a fast-growing business within the consumer products sector. This is a brilliant opportunity for someone who thrives in a hands-on, commercially driven environment and enjoys building strong relationships with major retail customers while keeping a close eye on delivery, forecasting and service quality. This is not a traditional role. Our client needs someone who is fully immersed in the detail, highly responsive, and able to work at pace with demanding customers who expect quick turnaround and a consistently high level of service. If you are someone who can balance commercial thinking with strong organisation, problem-solving and urgency, this could be an excellent next move. You will have held similar Senior Account Management roles in consumer, FMCG and own-label environments with a typical emphasise on buyer relationships, forecasting, cross-functional delivery and private label experience. Senior Account Manager Salary: £45,000 - £50,000 DOE Location: Outskirts of Redhill (must be a driver due to rural location) Benefits include: Onsite parking, Fuel card, Many retailer discounts to Gym/fitness wellbeing benefits (and more – lots more) via Zhoosh, Free financial advice, Cocktail Friday, 2 Social events a year with lots of team socials throughout the year. The Role The Senior Account Manager will take ownership of key strategic accounts, working closely with customers and internal teams to ensure expectations are met and often exceeded. The role will involve managing critical paths, forecasting, packaging and labelling requirements, testing and certifications, and making sure every detail is handled accurately and on time. Responsibilities: • Manage key and strategic accounts with a strong commercial focus., • Build and maintain trusted relationships with major customers and buyers., • Understand each account in depth to anticipate needs and solve problems quickly., • Attend customer meetings and represent the business with confidence., • Work closely with internal teams to ensure orders are delivered accurately and on time., • Oversee labelling, packaging, testing, certification and compliance requirements., • Manage critical paths and ensure key dates are met., • Lead forecasting and ensure account requirements are communicated clearly., • Support and mentor the sales support team where required., • Help drive service standards across a fast-paced, high-demand environment., • Be open to occasional domestic and international travel. About You This is a highly visible position, so you will need to be confident representing the business professionally, building trusted relationships at senior level, and working collaboratively across functions including buying, design, NPD, logistics, QC, warehousing and finance. • Proven experience in a Senior Account Manager, Key Account Manager or similar role., • Strong background working with consumer products, FMCG, own-label or bespoke product ranges., • Experience dealing directly with key retail buyers and managing complex accounts., • Highly commercial with excellent forecasting and analytical skills., • Strong Excel skills and confidence working with data and reports., • Excellent communication skills and a professional, credible approach., • Strong organisational ability and a calm, solutions-led mindset., • Comfortable working in a fast-moving environment where responsiveness matters., • Experience mentoring or supporting junior colleagues would be beneficial. Don’t miss out on this opportunity – apply TODAY! For your information: *Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) *Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee. Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search

Shipping & Receiving Manager (Logistics & Inventory Control). Do you have experience within warehouse logistics, shipping, inventory management or supply chain coordination? Are you highly organised with strong attention to detail and looking for a role where you can play a pivotal part in t

Working closely with the Contract Packing manager you will shape and deliver the warehouses strategy, ensuring seamless end-to-end service and strong commercial and operational outcomes.

Position: Production & Logistics Manager (Full-time, Days) Location: Wirral Salary: Competitive DOE Overview: Lead a busy, made-to-order manufacturing operation, overseeing production planning, factory performance, stock control and dispatch to meet customer delivery and installation programmes.

Previous experience with managing and planning transport logistics preferably for a builders merchant with an understanding of the related materials.

Supply Chain & Logistics Manager in Kingston. Supply Chain & Logistics Team Lead. Supply Chain & Logistics Team Lead.

GXO Logistics Supply Chain Inc. As a Senior Finance Manager, you will play a critical role in delivering high quality financial and operations reporting while ensuring financial transparency, supporting strategic decision making and enabling performance management through timely and accurate report

Customer Service Manager - Logistics (Entirely office based). Coordinate shipping, logistics, and international courier arrangements.

A strong grasp of technical compliance standards, including Driver Hours Rules (EC reg 561/2006, 165/2014, 1054/2020), Working Time Directive (RTWTR 2005), maintaining roadworthiness, and the responsibilities related to Transport Managers (EC reg 1071/2009, Stat doc 3, 6). Join Ocado Logistics today

Senior Logistics Manager / Head of Logistics. Key Responsibilities of the Senior Logistics Manager -. Key Experience Required for the Position of Senior Logistics Manager -.

We are a family run Builders Merchant based in Croydon since 1912.Full Time, permanent hours Monday to Friday 7.Bank Holidays, extra holiday rewarded after 5 years.Company pension with flexible contribution options.Staff discount after an initial probationary period.Requirements

Ocado Logistics Council and Union Representatives. Previous management experience in a warehouse or logistics environment.

Transport First Line Manager (Nights). As Transport First Line Manager, you will play a key role in ensuring that our driving team delivers a first‑class professional delivery service.

As a Logistics Manager you will be responsible for the transport function, ensuring the efficient and cost-effective fulfilment of all customer requirements. Planning and delivery of operational transport activities through your Transport Team Managers, to ensure the required level of service is pro

Create logistics and supply chain processes focused on electrical and mechanical components. Support the creation and delivery of massive logistics models.

We're currently seeking a Logistics Network Planning and Quality Control Manager to join our Europe Logistics Operations team, responsible for CBT solutions. Design market faced competitive ratecard and sellers growth strategy by different industries, responsible for growing sellers, output growth s

A growing family business in logistics is seeking a highly experienced Sales Manager based just outside Bicester. The ideal candidate must have a proven track record in logistics, excellent communication skills, and the ability to work independently.

Career Opportunities: Fine Art Logistics and Operations Manager (32168). Job Title: Fine Art Logistics and Operations Manager. The Logistics and Operations Manager is an indispensable member of the operations team, ensuring that day‑to‑day activities are executed efficiently, safely, and in full

You’ll report to the Senior Operations Manager and work with a high degree of ownership—we trust you to manage your workflows independently, prioritize what matters, and drive results without day-to-day oversight.

Reporting to the Senior General Manager, you will act as the site authority for HSEQ and facilities governance, providing independent assurance, challenge and support across a complex, fast-paced ecommerce logistics environment. There’s no doubt that you will be compensated for your hard work and

The Growth Foundation is seeking a B2B Account Manager to drive revenue growth and expand existing customer relationships. The ideal candidate has a strong background in account management or client services, particularly within logistics or supply chain.

We are looking for a Conference & Logistics Manager who thrives on making complex things look effortless. As the key point of contact between Show Directors, Marketing Managers, Operations teams, suppliers and speakers, you will make sure every conference runs seamlessly from the first planning call

Our client is a fast-growing logistics, fulfilment and technology group serving a portfolio of B2B customers - from scaling D2C brands through to established multi-channel businesses. B2B and within logistics, fulfilment or supply chain.

A company known for its creativity and cutting edge solutions is looking for a logistics and dispatch manager to supervise the company09s storage and distribution of supplies and materials. Working with production department to incorporate logistics in line company procedures.

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics,

Overseeing the logistics operation in the UK, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from order created until delivered in different logistics modes;. We're curre

We’re recruiting a proactive Logistics Manager to lead all inbound, outbound, and onsite material flow. Lead, coach and develop warehouse and logistics staff. Experience in logistics, warehouse or supply chain management (manufacturing/engineering preferred).

Bis Henderson Recruitment is seeking a proactive Business Development Manager for the same day courier sector in the London area.

Right Now Recruitment is seeking a Compliance Manager to join a leading logistics company at their Heathrow facility. The position offers a salary up to £50,000, full-time hours, and career progression opportunities in a busy e-commerce and logistics environment.

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. Responsible for UK logistics seller experience, perform in-depth research and competitive analysis of logistic

I am currently recruiting a Logistics Manager for a company based in London. Manage contractual terms with logistics service providers. Review current warehousing and logistics operations with particular focus on reduction of costs and improvement of service.

Reporting into Senior General Manager, you will own end to end site administration processes, acting as the single point of accountability for administrative standards and performance. Support the Senior General Manager with any additional tasks as and when required. There’s no doubt that you will

Shirley Parsons is seeking an experienced EHS Manager for North Lincolnshire to drive Health, Safety and Environmental excellence across a complex operational environment.

Oversee the end-to-end logistics process for international shipments, including inbound movements and distribution. Are you an experienced Logistics leader within the FMCG industry?. Do you have a proven track record of managing inbound logistics operations and 3PL distribution networks?.

Continuous Improvement Manager. Working closely with Managers and Frontline colleagues, you’ll.

Restaurant Associates is seeking a Logistics Manager in Canary Wharf, London. You will oversee back-of-house logistics operations, ensuring the movement of stock and supplies while maintaining high standards of compliance and efficiency.

Ocado Technology is seeking a Data Science Manager in Logistics to lead the Autoplanner team, focusing on delivering optimised AI systems for warehouse management.

They are looking to strengthen their operational functions and now looking for a Logistics Manager to join their team. You must be someone who has an understanding and hands on experience of the end-to-end logistics process, both inbound and outbound, working with global 3PL sites, offshore factorie

Dayjob is looking for a Customer Success Manager in London to manage a portfolio of mid-market accounts.

As a hands-on manager with experience in manufacturing or logistics, you will provide insights to a fast-moving environment. Quality Personnel Services Ltd is seeking a Finance Manager to lead financial planning and reporting in the United Kingdom.