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People Data Lead Salary up to £40,000 depending on experience FTC 12 months Hybrid / Folkestone Are you passionate about data? Do you want to use your expertise to establish and enforce data governance frameworks across the People Team ensuring accuracy, integrity and security of all people data. As the People Data Lead, you will be the subject matter expert for all People data across the organisation, including how our people data is created, stored, accessed, shared and integrated in a way that makes it a trusted, secure and compliant source for the People Team, Finance and the wider business. This is an exciting opportunity for someone who is passionate about data quality, security and compliance, and who has prior experience working within a HR or People function. You will play a key role in championing best practice, protecting confidential information and shaping how people data is managed and shared across the organisation. You will work closely with the wider People Team and stakeholders across the business to develop efficient and effective data management practices. Providing guidance, training and awareness to the People Team to drive adoption of best practice, ensuring data accuracy, integrity, compliance and security of our people data. This role offers the chance to make a real impact within a large, complex organisation, providing invaluable experience in shaping the future of People data management here at Saga. We work in a hybrid way at Saga both at home and in the office. In this team we work mainly from Folkestone. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities Data Quality Ensure the accuracy, consistency and completeness of People data through audits, validation checks and clean-up activities. Investigate and resolve data discrepancies, collaborating closely with the People Team and other stakeholders. Review and improve how People data is captured, stored and shared, maintaining alignment with Payroll, Finance and IT. Data Security Champion data security and governance, maintaining strong access controls, audit trails, and secure handling of confidential information. Upskill the People Team in best-practice data handling and secure data usage. Data Compliance Ensure compliance with internal policies and regulatory requirements, including GDPR. Maintain clear documentation and guidance on governance and regulatory standards. Other / Collaborative Work Support key projects, such as system migrations, diversity data initiatives, and the Annual Reward cycle. Collaborate with wider Data and Systems teams to drive consistency and efficiency across the business. The Ideal Candidate You will have already worked within a People or HR team and have experience and confidence in handling confidential and sensitive data. We are looking for someone who is proactive, collaborative, and passionate about data quality, security, and compliance. Essential Skills & Experience Strong attention to detail, accuracy, and numeracy Excellent communication and stakeholder management skills Experience handling confidential and sensitive data, with a solid understanding of HR processes, data governance, and GDPR Experience working with HR systems and competent in Microsoft Office Strong problem-solving, time management, and multitasking abilities Proactive, self-motivated, collaborative, and able to motivate others while delivering high-quality service across the business Desirable Experience with HR system migrations or implementing a new HRIS Data analytics experience Experience using Workday systems Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-LC1 TPBN1_UKTJ

Brand Manager Salary £50,000 to £60,000 depending on experience Permanent Hybrid / Folkestone Are you a visionary Brand Manager looking for your next exciting challenge? Keen to shape the future of a trusted UK Brand? At Saga, were building the UKs most trusted brand for people over 50, and we want you to play a central role in our journey. If youre ready to join a forward-thinking, dynamic in-house team where your ideas will shape the future, read on. Why Saga? Our people are at the heart of everything we do. We pride ourselves on a vibrant, inclusive culture where innovation and collaboration are celebrated. Sagas portfolio is ever-evolvingfrom travel and personal finance to insurance and publishingoffering you the chance to work across diverse industries that truly make a difference to millions. We work in a hybrid way at Saga both at home and in the office. In this team we work mainly from Folkestone, you will also be required to visit the London office on occasions. We typically spend 3 days a week in office and 2 at home. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities Brand Strategy: Supporting the next iteration of the Saga Brand, evolving Experience is Everything beyond the strapline Contributing to the expansion of Brand Guidelines to provide clarity for all stakeholders and enable consistent application Driving the development of the brand architecture to create long term brand clarity and consistency Facilitating the development and implementation of Sagas multiproduct marketing activities and cross-sell plans Monitoring brand KPIs and measurement metrics and cascade to relevant BUs Guiding the Group Home Page content ensuring it delivers for the brand and the business units Brand Operations: Support and uphold the Brand Governance process Update brand management tooling, in particular Cloudlines for guidelines Brand IP and trademark protection Oversee and govern the contact with our customers across the group, especially for email sends Support activities to unlock more of our database and own our opportunities matrix Agency and partner management: A key point of contact and partner for brand, creative and media agencies Supplying brand assets to Partners (agencies, newspapers, publishers) PR, Social & Insight: Support Sagas Social teams strategy and execution to ensure it drives brand engagement Collaborate with Travel PR team and support their activities, when needed Work with Sagas Consumer Insight team to educate internal teams and improve customer experience The Ideal Candidate Were looking for a Brand Manager with real drive and curiosity, eager to make their mark in a large-scale, multi-brand organisation. Ideally, youll bring: Proven experience in brand management/ownership, ideally within a consumer-focused business. Expertise in agency relationship management and a sound grasp of PR, social strategy, and consumer insights. Excellent communication and relationship-building skills across all levels. A self-starter mentality with a passion for spotting and seizing opportunities. Proactivity, problem-solving skills, and an open, innovative outlook. A marketing qualification is a plus, but your attitude and experience matter most. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-KF1 TPBN1_UKTJ

£35,000 to £38,000 depending on experience Design Lead Salary £35,000 to £38,000 depending on experience Permanent Hybrid - Folkestone (3 days a week in the office) As a Design Lead at Saga, you will play a pivotal role in our fast-paced, production-led Creative Studio, delivering high-quality, on-brand design assets across multiple marketing channels. You’ll be a hands-on designer who thrives on variety, working across both print and digital, with experience in print production being particularly important. This is a multi-channel role where your creativity and adaptability will be key. You’ll translate marketing briefs into engaging visuals that inspire and delight our customers, bringing our award-winning holidays, worldwide tours and luxury cruise experiences to life. This role would be ideal for someone with a B2C background, ideally from a consumer-focused sector, with a passion for travel and holidays. If you thrive in a collaborative, fast-paced environment and are looking for an opportunity to partner with a highly experienced team while learning from their expertise to create exceptional, customer-focused design, this role is made for you. This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. Role Responsibility Create and lead the production of high-quality design assets across all channels, including print, digital, CRM and social. Support the Head Creative and act as a deputy when required, ensuring continuity of creative delivery. Manage the end-to-end creation of branded visuals in a variety of formats, working to briefs supplied by Marketing, Digital, CRM and Social teams. Develop fresh, customer-focused design concepts, graphics and layouts that align with brand guidelines and challenge existing creative. Bring the boutique cruise experience to life through innovative, on-brand visual storytelling. Collaborate with marketing, creative, copy, insight and digital teams to deliver effective creative across all stages of the customer journey. Ensure all creative assets are presented in the best possible way across every channel. Work collaboratively with external agencies or freelance resources when required. The Ideal Candidate This role would be ideal for a creative, customer-focused designer who thrives in a collaborative, fast-paced environment. Strong experience in Adobe Creative Cloud (InDesign, Photoshop, Illustrator, InCopy), with exposure to After Effects and Premiere Pro a bonus. Customer-focused mindset, always thinking about the audience and how design can enhance their experience. Collaborative team player with enthusiasm, energy, and a willingness to learn from and contribute to an experienced team. Self-starter with initiative, able to work independently and manage multiple projects simultaneously. Exceptional creativity, innovation, and attention to detail, delivering work to high standards. Excellent communication, organisational, and time management skills, with the ability to prioritise effectively. Passion for travel or holidays, with a B2C background preferred; travel sector experience is a bonus but not required. Understanding of current design trends and their application in a commercial environment. Experience in image selection and basic video editing is desirable. Commercially aware, with a proactive approach to supporting business objectives. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UKs specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/ /3406

£40,000-£45,000 (depending on experience) Business Performance and Reporting Lead Salary £40,000 to £45,000 depending on experience Permanent Folkestone Hybrid Exciting Opportunity: Performance & Reporting Lead – Drive Impactful Business Decisions Are you passionate about turning data into actionable business insights? Do you thrive in a role where your analysis directly influences strategic decisions and customer experience? Join Saga’s dynamic team as our Performance & Reporting Lead and make a real difference across key product lines including Savings, Equity Release, Mortgages, and Legal Services. The Performance & Reporting Lead will be accountable for delivering accurate, timely, and insightful reporting on business performance across multiple product lines. This role is pivotal in providing a clear understanding of how actual performance compares to agreed targets at every stage of the customer journey, with a particular focus on identifying and driving improvements. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office a minimum of 2-3 times a week, allowing us to collaborate and share success as a business. Role Responsibility Performance Analysis : Monitor and analyse performance metrics across the full customer journey to identify trends, variances, ROI and underlying drivers of over- or under-performance. This includes interpreting Management Information (MI) from partners, internal Saga data, and market intelligence to pinpoint where and why conversion challenges occur. Insight Generation : Translate complex data into actionable insights that inform decision-making and support strategic objectives. Provide clear, evidence-based recommendations to improve conversion rates and overall outcomes across product lines. Conversion Optimisation & Continuous Improvement : Lead initiatives specifically aimed at increasing conversion at key stages of the customer journey—from initial engagement through to completion. Collaborate with stakeholders to design and implement changes that remove friction, enhance customer experience, and deliver measurable improvements in conversion. Reporting Excellence : Ensure all reporting is accurate, consistent, and delivered within agreed timelines. Develop and maintain robust reporting frameworks that highlight conversion performance, performance against key assumption metrics, and support transparency and accountability. Producing weekly and monthly performance reports for senior stakeholders, ensuring accuracy and clarity across all product lines Creating and maintaining dashboards that present key performance metrics in a clear, actionable format using BI tools (e.g., Power BI, Tableau). Conducting detailed analysis of conversion rates across the end-to-end customer journey, identifying factors influencing performance and working with key stakeholders to recommend improvements. Owning and implementing trading improvement plans based on insights from performance analysis, collaborating with partners and operational teams to drive measurable outcomes. Translating complex data into actionable insights that inform strategic decisions and support commercial objectives. Managing performance-related projects from inception to completion, ensuring timely delivery, risk management, and stakeholder communication. Identifying opportunities for process optimisation and lead initiatives to enhance efficiency and customer experience. Maintaining high standards of data accuracy and ensuring compliance with regulatory requirements in all reporting activities. Working closely with Product, Marketing, Finance, and partner teams to align reporting and improvement initiatives with business goals. Contributing to the development of forecasting models and performance benchmarks to guide future planning. The Ideal Candidate Exposure to FCA or similar regulatory frameworks in reporting and customer outcomes. Ability to manipulate and interpret large datasets using Excel, SQL, and BI tools (e.g., Power BI, Tableau). Strong capability to track KPIs, identify variances, and highlight trends. Proven track record of producing regular business performance reports for senior stakeholders. Previous work involving analysis of MI and market trends to inform business decisions. Experience in mapping and improving end-to-end customer journeys. Experience translating data into actionable recommendations for commercial improvement. Hands-on experience in developing and executing plans to improve trading performance. Demonstrated ability to lead projects from inception to completion, including risk management. Skilled in creating accurate, timely, and visually clear reports and dashboards including regular weekly/monthly performance reporting requirements. Expertise in identifying inefficiencies and implementing continuous improvement initiatives. Competence in planning, organising, and monitoring operational tasks to meet deadlines. Understanding of operational controls and governance frameworks. Ability to present complex data clearly and influence decision-making. Familiarity with CRM systems and data extraction tools for operational reporting. Ensuring accuracy and consistency in all reporting outputs. Desirable; Experience within Savings, Mortgages, Equity Release, or Legal Services sectors Previous involvement in projects requiring coordination between Product, Marketing, Finance, and Operations teams. Ability to analyse customer journey metrics and optimise conversion points and other areas of improvement. Experience driving operational efficiency and supporting change management initiatives. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UKs specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/40191/3409

£45,000 - £50,000 per annum depending on experience Automation Manager (Insurance) Salary £45,000 - £50,000 dependent on experience Permanent Folkestone Hybrid It’s an exciting time to join Saga as we continue to modernise and strengthen our Insurance business, we’re investing heavily in smart automation, innovative technology and brilliant people. We’re now looking for an Automation Manager to shape and lead our operational automation and robotics agenda — a newly created role with real influence, visibility and impact. In this role, you’ll sit at the heart of our transformation journey, partnering with senior leaders to design and deliver automation solutions that improve customer outcomes, drive efficiency and reduce risk. You’ll combine strategic thinking with hands-on delivery, leading talented operational teams while working with cutting-edge technologies to help Saga deliver on its long-term ambitions. If you’re excited by the challenge of building something meaningful, influencing at senior level and turning innovation into real-world results, this could be the perfect next step in your career. We work in a hybrid way at Saga both at home and in the office. Your main office will be situated in Folkestone, where you be required for regular visits as well as occasional visits to London. Role Responsibility In this newly created role, you will partner with senior management to drive effective process improvements underpinned by robust, scalable, technology. You will be accountable for the following areas; Managing all aspects of the Robotic Process Automation (RPA) strategy and delivery Creating and managing all RPA processes and governance; opportunity identification, specifications gathering, development, testing and maintenance Owning and developing the relationship between Saga and our technology provider, UiPath, including commercial negotiations. Remaining up to date on emerging technology, functionality and trends ensuring this is translated into the benefit we could see within Saga. Where appropriate lead pilots and create business cases Managing and monitoring risks and performance affectively to ensure no failures in performance which could result in significant detriment to the Saga business Line manage the automation team ensuring they’re supported and effectively challenged to develop personally and deliver the best outcomes Creating an operating environment and culture where staff are motivated and appropriately empowered to consistently deliver high performance standard whilst retaining our Saga values The Ideal Candidate As our new Automation Manager you will have experience leading the strategy and delivery of Robotic Process Automation. Proven experience in the Insurance sector would be advantageous, but we are open to considering candidates from the wider Financial Services industry with a full awareness of working within regulations. Other skills required include: Experience of change management and leading an agile mindset. Extensive experience in creating robust, waste free, processes. Experience of leading teams and projects with precision and pace. Experience of hyper automation with a key focus on Robotics. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UKs specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3414

£42,000 - £48,000 (Depending on experience) Website Content Lead – Travel Salary £42,000 - £48,000 Permanent Hybrid - Folkestone (3 days a week in the office) We’re looking for a proactive and detail-oriented Website Content Lead to take ownership of our Travel websites and the end-to-end customer journey across them. Reporting into the Web Performance Manager, this role plays a critical part in delivering a seamless, engaging, and high-performing digital experience for our customers. You’ll own the journey from concept to delivery, translating digital and business requirements into intuitive website structures, navigation and content experiences. Working closely with Marketing, UX, CRO, and wider stakeholders, you’ll ensure our websites are optimised, customer-focused and continuously improving. Data-driven and hands-on, you’ll lead a small team of content editors while using insight and innovation to enhance performance, usability and customer satisfaction across our platforms. This role is ideal for someone who wants the opportunity to influence and shape how a large, customer-facing travel website is structured, optimised and experienced. Operating at an important stage of our digital transformation, you’ll have the autonomy to take ownership of campaigns and initiatives from brief through to delivery, working closely with multiple teams and stakeholders. This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. Role Responsibility Customer Journey Ownership & Optimisation: Own the end-to-end customer journey across the Travel websites, mapping, assessing and optimising key journeys. Identify friction points and introduce improvements to drive engagement and conversion, including ongoing review of site navigation, sitemap and menu systems. Website Content Management: Own and deliver regular website content updates, ensuring accuracy, consistency and alignment with Saga Travel’s brand tone, guidelines and commercial objectives. Performance Analysis & Insight: Work alongside the CRO Lead and independently to analyse website performance and customer behaviour data, identifying opportunities for optimisation. Track the impact of web changes and report insights and recommendations to the Web Performance Manager. Campaign Delivery & Digital Briefing: Partner closely with marketing teams to support digital campaigns and product launches. Own digital briefs and requirements, ensuring campaign content is effectively delivered, optimised and maintained across the Travel websites. Call Tracking & Commercial Visibility: Manage the placement, tracking and visibility of phone numbers across the websites to support call tracking, attribution and performance reporting. Continuous Improvement & CMS Excellence: Stay up to date with best practices in digital content, UX and CMS capabilities (Storyblok and Sitecore); recommending and implementing enhancements to improve performance and usability. Quality Assurance & Compliance: Conduct regular content checks and audits to ensure high standards of accuracy, functionality, compliance and governance across the websites. Accessibility & Inclusive Design: Ensure all digital content, documents and customer journeys meet Saga’s accessibility standards. Work closely with the UX Design Lead to proactively identify, report and remediate accessibility barriers. Stakeholder & Team Leadership: Collaborate with marketing, product, UX and IT stakeholders to align on digital goals, while managing and developing a team of two content editors through day-to-day oversight, 1-to-1s, performance reviews and development planning. The Ideal Candidate Proven experience in website content management and digital customer journey optimisation, ideally within a large, customer-facing website environment. Experience in the travel or leisure sector is desirable. Strong understanding of website structure, navigation and user journey best practices, with the ability to design intuitive, user-focused digital experiences. Highly data-driven, with proficiency in website analytics tools such as Google Analytics and/or Adobe Analytics, and a track record of using insight to inform decisions and drive measurable improvements. Experience working with content management systems (CMS). Exposure to platforms such as Storyblok and Sitecore is highly advantageous. Excellent communication and stakeholder management skills, with the confidence to collaborate effectively across marketing, UX, product and technical teams. Proven ability to manage multiple priorities and projects simultaneously, delivering to tight deadlines in a fast-paced environment. Strong organisational and time management skills, with the ability to prioritise workload effectively and maintain high standards of delivery. Exceptionally detail-oriented, with a passion for quality, accuracy and delivering outstanding customer experiences. A proactive, solutions-focused mindset, with a desire to continually improve digital performance and user satisfaction. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UKs specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/ /3412

£37,000 - £43,000 per annum dependent on experience Data Enablement & Delivery Executive S alary £37,000 to £42,000 Permanent Folkestone Hybrid Joining Saga Plc as our new Data Enablement and Delivery Executive, you’ll play a pivotal role in turning our data strategy into measurable improvements in how Saga collects, governs, and activates first‑party data. We are the leading provider of products and services tailored for customers aged over 50, and your work will allow us to personalise responsibly and deliver meaningful products to valued customers. Reporting to our Data Strategy Lead in our central group function, you will translate data strategy into action, leading day‑to‑day execution of initiatives that grow our first‑party data, strengthen consent and preferences, and enable personalisation across channels. You’ll coordinate stakeholders, unblock delivery, and ensure we land measurable outcomes while upholding GDPR and customer‑facing privacy standards. We are looking for someone with high-energy, who is commercially minded, and deeply analytical who thrives on taking ownership and driving impact. If you're someone who doesn't wait for instructions but actively seeks out challenges, digs deep to understand complex systems, and pulls multiple threads together to deliver tangible result then we would love to hear from you. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office once a week, allowing us to collaborate and share success as a business. There will also be ad hoc visits to our London Kings Cross office on occasion. Role Responsibility As our Data Enablement & Delivery Executive you will be responsible for planning and delivering a backlog of data‑strategy initiatives (e.g., consent and preference journeys, data capture enhancements, identity/CRM improvements, audience/segment enablement) from discovery through measurement, working cross‑functionally with Marketing, Data, Digital, Legal/Compliance and Tech. Other accountabilities include: • Optimising consent, permissions, and PECR/GDPR compliance in customer journeys, partnering with Legal/Compliance to operationalise policy changes and implement preference‑centre improvements., • Growing our first‑party database and website sign‑ups by testing value‑exchange, capture placements, and nurture flows; embed clear measurement and reporting., • Enabling marketing decisioning by working with Analytics/MarTech to productionise segments, ensure metadata/taxonomy quality, and test new integrations and tools., • Building the evidence base: define KPIs, instrumentation, and dashboards; analyse results and produce clear recommendations to iterate and scale what works., • Staying current on best practice in data‑driven marketing, privacy, and customer experience for an over‑50 audience; share updates and embed learnings with the team The Ideal Candidate You will have Hands‑on experience turning strategy into delivery, bridging the gap between our Marketing and Data team here at Saga. You will be an effective communicator, able to speak to senior leadership teams inspiring them and working together in a collaborative environment. Operational skills required include: • Strong analytical skills with the ability to interpret data sets and provide actionable insights., • Familiarity with standard marketing campaign measurements and KPIs., • Understanding of analytics tools and techniques., • Be technically savvy with a commercial mindset, ideally with a strong emphasis on Adobe platforms and the ESPs., • Familiarity with the latest technology trends and their application in business settings., • Knowledge of first-party data strategies and customer segmentation., • Familiarity with data visualization tools and techniques., • Be able to write up business requirements to highlight data needs, use and value., • Knowledge of project management practices and methodologies, including Agile and Scrum., • Understanding of data management principles, including data governance, quality, and security., • Understanding of GDPR and consent and a knowledge of data privacy regulations., • Proficiency in PowerPoint & Excel. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3415

Up to £40,000 depending on experience People Data Lead Salary up to £40,000 depending on experience FTC 12 months Hybrid / Folkestone Are you passionate about data? Do you want to use your expertise to establish and enforce data governance frameworks across the People Team ensuring accuracy, integrity and security of all people data. As the People Data Lead, you will be the subject matter expert for all People data across the organisation, including how our people data is created, stored, accessed, shared and integrated in a way that makes it a trusted, secure and compliant source for the People Team, Finance and the wider business. This is an exciting opportunity for someone who is passionate about data quality, security and compliance, and who has prior experience working within a HR or People function. You will play a key role in championing best practice, protecting confidential information and shaping how people data is managed and shared across the organisation. You will work closely with the wider People Team and stakeholders across the business to develop efficient and effective data management practices. Providing guidance, training and awareness to the People Team to drive adoption of best practice, ensuring data accuracy, integrity, compliance and security of our people data. This role offers the chance to make a real impact within a large, complex organisation, providing invaluable experience in shaping the future of People data management here at Saga. We work in a hybrid way at Saga both at home and in the office. In this team we work mainly from Folkestone. Role Responsibility Data Quality • Ensure the accuracy, consistency and completeness of People data through audits, validation checks and clean-up activities., • Investigate and resolve data discrepancies, collaborating closely with the People Team and other stakeholders., • Champion data security and governance, maintaining strong access controls, audit trails, and secure handling of confidential information., • Upskill the People Team in best-practice data handling and secure data usage., • Data Compliance, • Ensure compliance with internal policies and regulatory requirements, including GDPR., • Support key projects, such as system migrations, diversity data initiatives, and the Annual Reward cycle. Essential Skills & Experience • Strong attention to detail, accuracy, and numeracy, • Excellent communication and stakeholder management skills, • Experience handling confidential and sensitive data, with a solid understanding of HR processes, data governance, and GDPR, • Experience working with HR systems and competent in Microsoft Office, • Strong problem-solving, time management, and multitasking abilities, • Experience with HR system migrations or implementing a new HRIS, • Data analytics experience BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/ /3416

£90,000 - £100,000 dependent on experience Head of Risk and Controls Management £90,000 - £100,000 per annum depending on experience 12 month FTC Folkestone/London Hybrid Join Saga’s Risk and Compliance function within Insurance and Money at a pivotal moment in our journey. As a brand trusted by millions of people over 50, we continue to lead the market with innovative insurance and financial solutions, delivered through powerful affinity partnerships with Ageas, NatWest, Just Group, BUPA and Collinson. As Head of Risk, you’ll report to the Insurance Risk Director and play a central role in shaping how risk is managed across Saga Services Ltd, Saga Money, and our partner landscape. You’ll lead the operation, oversight and continuous evolution of our risk and control framework, ensuring it remains robust, forward-looking and aligned to our strategic ambitions. This is a high-impact leadership role where you’ll be the trusted advisor to the SSL management team on all aspects of risk and control management — spanning strategic, financial, non-financial and reputational risk, as well as operational resilience. With a strong presence and credibility, you’ll influence confidently at all levels of the business and act as a key point of contact with the FCA, helping to safeguard Saga’s reputation as one of the UK’s most trusted brands. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office weekly, as well as visits to our London office, allowing us to collaborate and share success as a business. Role Responsibility As our Head of Risk you will be responsible for the design, implementation and oversight of the risk and control framework used throughout SSL and Saga Money, covering all risk types. Your accountabilities will include: • Ensuring that there is a fit for purpose, comprehensive, efficient and effective framework covering all risk, controls and procedures that are adopted by the first line., • Leading the risk business partnering team across SSL, liaising as appropriate with the Head of Compliance and working as one with the compliance business partners., • Ensuring that there is a clearly articulated and approved framework for risk appetite, and appropriate risk appetite measures and tolerances that support senior management decision making and formation of strategy., • Identifying, developing and deploying appropriate operational risk management tools, techniques and strategies to ensure operational risk management across Saga is value adding and contributes towards the overall strategy and performance of the business., • Leading risk partners to work with the first line to map risks, processes, and control ownership clearly and accurately, • Designing and performing risk-based control testing covering all risks, documenting results, issues and remediation actions, • Actively promoting a risk culture that encourages appropriate risk taking, aligned to strategy and risk appetite, with effective and timely response to risk events, • Assisting in the formation, review and ongoing delivery of appropriate risk governance, • Presenting to relevant committees on relevant topics in enterprise or operational risk management., • Conducting targeted risk opinions and or deep dives across material risks or projects as requested by the Board and or the leadership team., • Maintaining a continuous development emphasis by regularly reviewing risk management maturity through critically evaluating application of core framework components operation by the first line and our partners, • Lead in the development and delivery of specific risk projects, either on behalf of the CRO or first line functions, • Providing risk advice, leadership and stewardship to material transformation and change programmes and projects to support the business’s ability to deliver its strategic and tactical objectives, • Supporting the Insurance Risk Director in the day-to-day management of the CRO Function as well as the development and maintenance of the first line Risk Champion community, • Ensuring there is an open and collaborative relationship between all lines of defence and group colleagues. The Ideal Candidate As our new Head of Risk, you will have proven you will have proven experience leading a team that operates a risk framework that covers the entity and oversights significant third-party partners / providers. Whilst experience within the Insurance or Financial Services industry would be advantageous, we are open to considering candidates who have relevant risk experience in other regulated areas. Operational Skills required include: • Experience presenting clearly and effectively to both technical and non-technical audiences, • Understanding of technology landscapes and system concepts, • Understanding of data legislation and regulatory environment, • Ability to constructively challenge the status quo, • Stakeholder Management skills, including senior management, • Strategic thinking and business acumen, • Resilient, adaptable, and open to change in a fast-paced environment., • Unquestionable integrity, professionalism, and commitment to ethical practice. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga, we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 15%, • Car allowance £4,800 per annum, • Private medical insurance after 1 years’ service, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3413

£55000 - £60,000 per annum depending on experience Resilience and Crisis Manager £55000 - £60,000 per annum depending on experience Permanent Folkestone Hybrid If you are an experienced professional in Operational Resilience and Business Continuity, Disaster Recovery and Crisis Management, this is a fantastic opportunity to apply your expertise in a dynamic and forward-thinking organisation. The newly created role of Resilience and Crisis Manager at Saga Plc offers the chance to lead the development and implementation of a comprehensive Business Continuity Management programme, ensuring the organisation's preparedness for disruptive incidents and regulatory requirements. You will work closely with senior stakeholders and operational teams within diverse sectors, including travel, financial services and publishing, to deliver robust Business Impact Assessments and practical, scalable Business Continuity Plans. Your role will be pivotal in shaping Saga’s resilience strategy, driving continuous improvement, and fostering a culture of preparedness and proactive risk management throughout the business. We are seeking candidates with a strong track record in business continuity, crisis response, and operational resilience. If you thrive in collaborative environments and have the confidence to engage at all levels of an organisation, we encourage you to apply and play a critical role in safeguarding Saga’s operations against evolving threats. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office roughly twice a month, allowing us to collaborate and share success as a business. Role Responsibility As our Resilience and Crisis Manager you will be responsible for developing, embedding, and maintaining the Business Continuity Management Framework across the Saga Group. Other accountabilities will include: • Contributing to the identification and assessment of risks, threats, and vulnerabilities, providing specialist insight to support decision‑making., • Supporting the development of Crisis Management Plans, including specific contingency plans, playbooks, and procedures for severe yet plausible scenarios across the Group., • Developing, coordinating, and supporting the implementation and testing of Disaster Recovery plans., • Embedding supply chain resilience by assessing and supporting the resilience of critical suppliers and third parties, in alignment with wider supplier risk management processes., • Developing and delivering training, testing, and exercising to support resilience activities to a diverse range of stakeholders., • Supporting the development and embedding of Organisational Resilience Standards across the Group, assessing and reviewing alignment., • Establishing highly effective and collaborative relationships with stakeholders across the organisation, including business partners, external third parties, and other stakeholders., • Supporting internal and external audit and assurance activities related to resilience., • Responding to incidents, crises, and business disruptions, supporting the established response structure, providing specialist advice and guidance, including out-of-hours as required., • Conducting post-incident reviews and lessons learned processes, ensuring that findings are captured, shared with relevant stakeholders, and embedded into plans, frameworks, and training. The Ideal Candidate As our new Resilience and Crisis Manager you will have proven experience working across resilience disciplines such as business continuity, incident and crisis management, disaster recovery, technology resilience, and supplier/third-party management. Other experience required includes: • Experience developing, implementing, or maintaining business continuity, disaster recovery and crisis management frameworks, • Experience presenting clearly and effectively to both technical and non-technical audiences, including senior stakeholders., • Experience applying analytical approaches to assess risks, impacts, and vulnerabilities, and communicate insights clearly., • Experience delivering training, testing, exercise and simulations., • Experience working with or supporting resilience governance, risk, audit, compliance, and technology teams., • Demonstrated understanding of resilience concepts, good practice frameworks, regulations, and standards., • Experience working with supply chain or third-party resilience requirements and controls Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3407

Data Enablement & Delivery Executive S alary £37,000 to £42,000 Permanent Folkestone Hybrid Joining Saga Plc as our new Data Enablement and Delivery Executive, youll play a pivotal role in turning our data strategy into measurable improvements in how Saga collects, governs, and activates first-party data.Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.We are the leading provider of products and services tailored for customers aged over 50, and your work will allow us to personalise responsibly and deliver meaningful products to valued customers.Reporting to our Data Strategy Lead in our central group function, you will translate data strategy into action, leading day-to-day execution of initiatives that grow our first-party data, strengthen consent and preferences, and enable personalisation across channels.Youll coordinate stakeholders, unblock delivery, and ensure we land measurable outcomes while upholding GDPR and customer-facing privacy standards.We are looking for someone with high-energy, who is commercially minded, and deeply analytical who thrives on taking ownership and driving impact.If youre someone who doesnt wait for instructions but actively seeks out challenges, digs deep to understand complex systems, and pulls multiple threads together to deliver tangible result then we would love to hear from you.We work in a hybrid way at Saga both at home and in the office.This role requires you to be working from our Folkestone office once a week, allowing us to collaborate and share success as a business.There will also be ad hoc visits to our London Kings Cross office on occasion.Package Description At Saga we recognise that our people make us special.We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues.BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday bank holidays Option to purchase additional leave- 5 extra days Pension scheme matched up to 10% Company performance related annual bonus- Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As our Data Enablement & Delivery Executive you will be responsible for planning and delivering a backlog of data-strategy initiatives (e.g., consent and preference journeys, data capture enhancements, identity/CRM improvements, audience/segment enablement) from discovery through measurement, working cross-functionally with Marketing, Data, Digital, Legal/Compliance and Tech.Other accountabilities include: Optimising consent, permissions, and PECR/GDPR compliance in customer journeys, partnering with Legal/Compliance to operationalise policy changes and implement preference-centre improvements.Growing our first-party database and website sign-ups by testing value-exchange, capture placements, and nurture flows; embed clear measurement and reporting.Enabling marketing decisioning by working with Analytics/MarTech to productionise segments, ensure metadata/taxonomy quality, and test new integrations and tools.Building the evidence base: define KPIs, instrumentation, and dashboards; analyse results and produce clear recommendations to iterate and scale what works.Staying current on best practice in data-driven marketing, privacy, and customer experience for an over-50 audience; share updates and embed learnings with the team The Ideal Candidate You will have Hands-on experience turning strategy into delivery, bridging the gap between our Marketing and Data team here at Saga.You will be an effective communicator, able to speak to senior leadership teams inspiring them and working together in a collaborative environment.Operational skills required include: Strong analytical skills with the ability to interpret data sets and provide actionable insights.Familiarity with standard marketing campaign measurements and KPIs.Understanding of analytics tools and techniques.Be technically savvy with a commercial mindset, ideally with a strong emphasis on Adobe platforms and the ESPs.Familiarity with the latest technology trends and their application in business settings.Knowledge of first-party data strategies and customer segmentation.Familiarity with data visualization tools and techniques.Be able to write up business requirements to highlight data needs, use and value.Knowledge of project management practices and methodologies, including Agile and Scrum.Understanding of data management principles, including data governance, quality, and security.Understanding of GDPR and consent and a knowledge of data privacy regulations.Proficiency in PowerPoint & Excel.Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UKs specialist provider of products and services to people aged over 50 in the UK.Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service.Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine.Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else.We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment.Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025.This is testament to the great culture weve built together.This award belongs to all our colleagues who collectively make Saga a fantastic place to work.We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place.Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team.Please do not forward CVs to our recruiters, employees or any other company location. xjlbheb Saga will not be responsible for any fees related to CVs received in this unsolicited manner.LI-VL1

Business Performance and Reporting Lead Salary £40,000 to £45,000 depending on experience Permanent Folkestone Hybrid Exciting Opportunity: Performance & Reporting Lead Drive Impactful Business Decisions Are you passionate about turning data into actionable business insights? Do you thrive in a role where your analysis directly influences strategic decisions and customer experience? Join Sagas dynamic team as our Performance & Reporting Lead and make a real difference across key product lines including Savings, Equity Release, Mortgages, and Legal Services. The Performance & Reporting Lead will be accountable for delivering accurate, timely, and insightful reporting on business performance across multiple product lines.This role is pivotal in providing a clear understanding of how actual performance compares to agreed targets at every stage of the customer journey, with a particular focus on identifying and driving improvements. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office a minimum of 2-3 times a week, allowing us to collaborate and share success as a business. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities Performance Analysis : Monitor and analyse performance metrics across the full customer journey to identify trends, variances, ROI and underlying drivers of over- or under-performance. This includes interpreting Management Information (MI) from partners, internal Saga data, and market intelligence to pinpoint where and why conversion challenges occur. Insight Generation : Translate complex data into actionable insights that inform decision-making and support strategic objectives. Provide clear, evidence-based recommendations to improve conversion rates and overall outcomes across product lines. Conversion Optimisation & Continuous Improvement : Lead initiatives specifically aimed at increasing conversion at key stages of the customer journeyfrom initial engagement through to completion. Collaborate with stakeholders to design and implement changes that remove friction, enhance customer experience, and deliver measurable improvements in conversion. Reporting Excellence : Ensure all reporting is accurate, consistent, and delivered within agreed timelines. Develop and maintain robust reporting frameworks that highlight conversion performance, performance against key assumption metrics, and support transparency and accountability. Producing weekly and monthly performance reports for senior stakeholders, ensuring accuracy and clarity across all product lines Creating and maintaining dashboards that present key performance metrics in a clear, actionable format using BI tools (e.g., Power BI, Tableau). Conducting detailed analysis of conversion rates across the end-to-end customer journey, identifying factors influencing performance and working with key stakeholders to recommend improvements. Owning and implementing trading improvement plans based on insights from performance analysis, collaborating with partners and operational teams to drive measurable outcomes. Translating complex data into actionable insights that inform strategic decisions and support commercial objectives. Managing performance-related projects from inception to completion, ensuring timely delivery, risk management, and stakeholder communication. Identifying opportunities for process optimisation and lead initiatives to enhance efficiency and customer experience. Maintaining high standards of data accuracy and ensuring compliance with regulatory requirements in all reporting activities. Working closely with Product, Marketing, Finance, and partner teams to align reporting and improvement initiatives with business goals. Contributing to the development of forecasting models and performance benchmarks to guide future planning. The Ideal Candidate Exposure to FCA or similar regulatory frameworks in reporting and customer outcomes. Ability to manipulate and interpret large datasets using Excel, SQL, and BI tools (e.g., Power BI, Tableau). Strong capability to track KPIs, identify variances, and highlight trends. Proven track record of producing regular business performance reports for senior stakeholders. Previous work involving analysis of MI and market trends to inform business decisions. Experience in mapping and improving end-to-end customer journeys. Experience translating data into actionable recommendations for commercial improvement. Hands-on experience in developing and executing plans to improve trading performance. Demonstrated ability to lead projects from inception to completion, including risk management. Skilled in creating accurate, timely, and visually clear reports and dashboards including regular weekly/monthly performance reporting requirements. Expertise in identifying inefficiencies and implementing continuous improvement initiatives. Competence in planning, organising, and monitoring operational tasks to meet deadlines. Understanding of operational controls and governance frameworks. Ability to present complex data clearly and influence decision-making. Familiarity with CRM systems and data extraction tools for operational reporting. Ensuring accuracy and consistency in all reporting outputs. Desirable; Experience within Savings, Mortgages, Equity Release, or Legal Services sectors Previous involvement in projects requiring coordination between Product, Marketing, Finance, and Operations teams. Ability to analyse customer journey metrics and optimise conversion points and other areas of improvement. Experience driving operational efficiency and supporting change management initiatives. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 70years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine. We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga has been ranked 6th in the UKs Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-KH1 TPBN1_UKTJ

Female Waking Night Support Worker Benefits: Various contracted hour shifts available (to suit your lifestyle) 28 days including bank holidays Flexible Additional Holiday Purchase Scheme Full induction programme to Care Certificate Standards Dedicated learning & development programmes. We offer Apprenticeships to those with less experience looking to join the Care Sector We provide FREE training to achieve qualification in Social Care. Access to a wide range of free online courses for all staff on a variety of topics DBS check paid by Caretech prior to starting with us. Refer a Friend Reward Scheme – earn up to £250 per referral! Stakeholder Pension Share Save Scheme Free Employee Assistance Programme Annual Employee Awards Evening Employee recognition schemes Carer progression within the company. CareTech Foundation – Opportunity to apply for family and friend’s grants. Main duties and responsibilities: To participate in the day to day implementation of individual support plans and activities within a challenging environment. To maintain effective communication and liaison with service users, families and others whilst respecting appropriate confidentiality. To support service users with the preparation of Meals, Laundry duties, cleaning and social events. To maintain accurate notes and records as and when required. To work as part of a team to provide high quality care. Personal Characteristics: Diploma in Health and Social Care or be willing to work towards one. Experience in supporting adults with challenging behaviour, learning disabilities and/or mental health issues. The ability to keep calm under pressure. The confidence to work alone or as part of a team. Excellent communication skills The passion to work with vulnerable adults The desire and commitment to achieve high standards of safeguarding The Organisation: CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence. Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage. • Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010. STRICTLY NO AGENCIES

Healthcare Assistant Folkestone, CT20 Temporary, Long days, Waking nights £13.68 - £18 per hour SaferHandCare is a reputable provider of compassionate and high-quality care services, based in Canterbury. Our ethos is to provide a friendly and approachable service to all candidates and clients while always remaining professional and responsive. We offer a 24/7, 365 on-call service, ensuring peace of mind for our clients and staff. As a healthcare assistant, you will play a vital role in supporting individuals with their daily activities, ensuring comfort and wellbeing. Our clients home is based in Folkestone and they are well established home providing high-quality care to all residents. You will work in a team at the Folkestone home supporting both staff and residents in residential or nursing home settings. The Healthcare assistant will be: Assisting residents with personal care, including bathing, dressing and grooming. Supporting residents with mobility and transfer, using the appropriate equipment where required. Providing companionship and emotional support to all residents. Listening to patients' concerns and providing empathy and support. Encouraging social interaction and engagement in activities. Assisting with meal preparation and feeding, ensuring dietary needs are met. Monitoring and recording fluid and food intake. Administering or assisting with medication as per training and care plans. Monitoring and recording vital signs and reporting any concerns to Senior staff members. Ensuring a clean, safe and comfortable environment for residents. Cleaning and sterilising equipment used for patient care. Following infection control protocols and procedures. Always promoting independence and dignity. Always ensuring patient privacy and confidentiality. Treating patients with kindness, dignity, and compassion. Respecting patients' cultural and personal preferences. Following and updating care plans. Working collaboratively with health professionals and family members. The ideal candidate for the Healthcare Assistant will have: Previous experience in Health Care role within a home setting or within domiciliary care. NVQ Level 3 in Health and Social Care is desirable. Completion of the Care Certificate is desirable A compassionate, patient and caring nature. Ability and flexibility and comfortable working in fast changing environment. Being dependable and committed to patient care. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. A willingness to undergo relevant training and development. Enhanced Adults and Childrens DBS check (or willingness to obtain one). Right to Work in the United Kingdom. A full UK Drivers Licence is desirable. What we offer: Competitive pay rates with enhancement for bank holidays. Flexible shifts, ensuring a work/life balance. Comprehensive mandatory training, plus refresher training every twelve months. Uniform provided. Additional training such as, medication training, CPI, Childrens Residential Training. Supportive and friendly staff. Range of setting to work in, enhancing skills gained in training. Pension and employee benefits, including Blue Light Card. An opportunity to make a real difference to peoples lives every day. If you have the relevant experience and are based in the Macclesfield area and would like to learn more about the Healthcare Assistant role, then please contact SaferHandCare. Alternatively submit your application for consideration. Please note, SaferHandCare are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you in regard to any other suitable vacancies. TPBN1_UKTJ

Automation Manager (Insurance) Salary £45,000 - £50,000 dependent on experience Permanent Folkestone Hybrid Its an exciting time to join Saga as we continue to modernise and strengthen our Insurance business, were investing heavily in smart automation, innovative technology and brilliant people. Were now looking for an Automation Manager to shape and lead our operational automation and robotics agenda a newly created role with real influence, visibility and impact. In this role, youll sit at the heart of our transformation journey, partnering with senior leaders to design and deliver automation solutions that improve customer outcomes, drive efficiency and reduce risk. Youll combine strategic thinking with hands-on delivery, leading talented operational teams while working with cutting-edge technologies to help Saga deliver on its long-term ambitions. If youre excited by the challenge of building something meaningful, influencing at senior level and turning innovation into real-world results, this could be the perfect next step in your career. We work in a hybrid way at Saga both at home and in the office. Your main office will be situated in Folkestone, where you be required for regular visits as well as occasional visits to London. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities In this newly created role, you will partner with senior management to drive effective process improvements underpinned by robust, scalable, technology. You will be accountable for the following areas; Managing all aspects of the Robotic Process Automation (RPA) strategy and delivery Creating and managing all RPA processes and governance; opportunity identification, specifications gathering, development, testing and maintenance Owning and developing the relationship between Saga and our technology provider, UiPath, including commercial negotiations. Remaining up to date on emerging technology, functionality and trends ensuring this is translated into the benefit we could see within Saga. Where appropriate lead pilots and create business cases Managing and monitoring risks and performance affectively to ensure no failures in performance which could result in significant detriment to the Saga business Line manage the automation team ensuring theyre supported and effectively challenged to develop personally and deliver the best outcomes Creating an operating environment and culture where staff are motivated and appropriately empowered to consistently deliver high performance standard whilst retaining our Saga values The Ideal Candidate As our new Automation Manager you will have experience leading the strategy and delivery of Robotic Process Automation. Proven experience in the Insurance sector would be advantageous, but we are open to considering candidates from the wider Financial Services industry with a full awareness of working within regulations. Other skills required include: Experience of change management and leading an agile mindset. Extensive experience in creating robust, waste free, processes. Experience of leading teams and projects with precision and pace. Experience of hyper automation with a key focus on Robotics. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 TPBN1_UKTJ

#ShowOffYourShowroom Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customers vision into a reality. The role: As a Showroom Sales Manager you know that the perfect bathroom needs planning, trust, a creative flair, and the ability to bring an idea to life, this is where you come in! In this role as a Showroom Sales Manager, you will be a high-performer who thrives on identifying opportunities and closing the sale. You will leverage your expertise to provide bespoke solutions and drive sales performance to new heights, ensuring our showroom is seen by the trade as a vital extension of their own business. By mastering our leading product range, you will not only meet customer needs but also exceed targets that directly impact your bonus potential. Key Responsibilities: You will be driving growth, by Identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins. You will own the customer journey, by proactively approaching every visitor, manage inquiries from initial home visits to final design, and follow up on quotations with urgency. You will deliver a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms. You will build strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates. You will maintain operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards. You: You will be a results-driven sales professional with a natural ability to build rapport and close deals. You are likely a high-achiever in your current position, known for your tenacity and your ability to turn a "maybe" into a "yes." Whether you are currently working as a Showroom Consultant, Sales Executive, Bathroom Designer, Trade Counter Supervisor, or Senior Sales Advisor, you are now looking for that next step into a management-level role where your individual performance directly impacts the success of the showroom. You dont just wait for customers to come to you; you are a "hunter" who enjoys networking with local tradespeople and proactively managing a pipeline of leads to ensure you consistently hit your bonus targets. Skills and competencies: You will be sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business. You will have the resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment. You will have experience in relationship management and developing a true partnership approach with clients. You will be analytical, with the ability to interpret basic financial and statistical information to make informed business decisions. Ideally, you will have some knowledge of bathroom products or CAD design skills (though we provide great training!). A valid UK Clean Driving Licence and access to a car is essential for this role. Dont meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they dont have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if youre interested in this role but think that your previous experience doesnt completely match - apply anyway. You could be just the person were looking for! Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! Were proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and were super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Uncapped commission Discounts, savings and cash back at numerous retailers Enhanced pension Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans A business striving to create an environment of inclusion so everyone can be their true self And more! #BelongWithUs Were passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We dont want you to fit our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment. TPBN1_UKTJ

Marketing Lead (Travel) £32,000 - £38,500 per annum dependent on experience Permanent Folkestone Hybrid As part of the Travel Marketing team this role will support the Marketing Manager for Titan Travel, and the wider Travel marketing team deliver the Marketing Communications plan effectively across multiple channels to meet the businesses demand and sales targets. You will support Titan, and Sagas wider Travel Business by orchestrating the planning and delivery of cross-channel marketing campaigns in line with the business targets. Youll drive continued improvement in ways of working and optimisation of marketing collateral and messaging to align with marketing strategies. This role would suit an experienced marketer, offering the opportunity to join a high-performing and experienced marketing team. Titan Travel is a brand owned and operated by Saga Travel Group (UK) Limited, effectively making them sister brands. Saga acquired Titan Travel in 2009, and while they are now part of the same group, Titan Travel continues to operate as a separate, though integrated, entity within the Saga Travel business. This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As our new Marketing Lead you will be responsible for developing campaign activity across the annual plan, ensuring messaging and creative highlights our key brand differentiators to customers against our competitors. Your responsibilities, will include: Working with the Titan Marketing Manager and Head of Travel Marketing in the development of the annual marketing plan for Titan Touring. Facilitating and orchestrating the successful application of the Campaign Delivery Process to plan, shape, create and deliver best in class marketing communications cross-channel in an organised, timely and effective manner. Leading the coordination of relevant stakeholders across Marketing, CRM, Digital & Trade teams, including running marketing planning and delivery meetings to provide ongoing clarity on roles, actions, timelines and dependencies. Working with the wider marketing team to plan and execute a fit for purpose content strategy through all channels to inspire, entertain, educate and convince key target cohorts to choose Titan. Proactively collaborating with CRM, Digital & Trade teams to design and create seamless customer journeys and content throughout campaigns to ensure customers have the best experience. Supporting the CRM and Digital teams with continued and extended Test & Learn application across all activity, adopting best practice. Working with the CRM, Digital and external Media teams to ensure all activity is tracked, reported on and collated into a single view of the Campaign results, to monitor efficiency and effectiveness. Campaign briefing and creative sign off including main campaigns x4 times a year. Working alongside the CRM team on email creative and proposition, to ensure consistency and brand alignment. Work with the insight team to test creative and messaging to different customer cohorts to keep communications fresh and relevant. Explore new partnership opportunities and help to manage the agency relationships, sharing content across all channels and managing the promotional plan Represent and promote the company at internal and external meetings, conferences, exhibitions, and trade shows as required. The Ideal Candidate Youll be an experienced marketer with multi-channel experience including a marketing qualification. It is essential you have experience in a large consumer facing organisation and having worked within the travel industry would be advantageous. Experience required includes: Project management and strong communication skills with the ability to bring teams together to meet goals Used to working as a team and building solid working relationships across the marketing team and with external agencies/partners Self-starter mindset, with the ability to create solutions rather than wait for a brief. Experience in omni-channel planning and delivery to deadlines Knowledge of the industrys latest trends with proven experience in applying insights to improve business performance. Strong commercial awareness Strong growth and performance mentality, innovating and exploring new opportunities beyond the default approach Proven ability to plan and deliver strategic revenue-generating marketing projects across both offline and online channels Naturally curious and enjoys working with data and insight to inform decisions and shape activity Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 70years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine. We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga has been ranked 6th in the UKs Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 TPBN1_UKTJ

Senior Pricing Analyst £40,000 - £45,000 dependent on experience Permanent Folkestone/London Hybrid As a Senior Pricing Analyst, you will be managing Sagas street pricing to support the delivery of the insurance strategy, customer outcomes and contribution to the achievement of the overall P&L for Saga Services (SSL). We are looking for an experienced pricing expert who has a proven track record of developing innovative solutions to continuously improve Saga Services' pricing capabilities and support the trading performance. You will bring an understanding of the drivers of best-in-class street pricing and commercial success in a Personal Lines insurance business and implement innovative and new approaches to generate value. You will be working closely with the Pricing Managers to develop and implement complex solutions to help continuously improve our pricing capabilities. Additionally, you will work closely with the wider business to use your Pricing expertise to support key aspects of the Groups strategy and companys key shareholder objectives We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone or London office an adhoc basis allowing us to collaborate and share success as a business. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As a Senior Pricing Analyst you will be responsible for proactively using data to identify areas of opportunity to drive commercial value and competitive advantage, delivering profitable growth for Sagas insurance business. Other accountabilities include: Model, interpret and monitor business data to identify and confirm market trends, product opportunities and new / changing rating factors. Provide pricing thought leadership using your experience of insurance pricing and data. Provide subject matter expert support in your areas of expertise on strategic projects. Assist in development of pricing models for deployment to the rating system, making best use of Radar and other software tools. Make recommendations based on your analysis. Mine, extract and interpret data to bring out insights, using cutting edge techniques, including machine learning. Monitor and assess impact of changes post implementation and proactively recommend amendments to flag where further investigation and action is needed. Pricing support for business change initiatives. Ensure adherence to pricing fairness rules and data usage policies. Represent the needs of the pricing department in business change programmes as required. Supporting testing of price-related IT changes if required. Support in the learning and development of analysts within the pricing team. The Ideal Candidate As a Senior Pricing Analyst, personal lines experience is essential. Experience in Travel and PMI would be advantageous. Other industry experience would include: Detailed knowledge of General Insurance pricing processes and methodologies. Strong numerical and statistical capabilities. Inquisitive, natural problem solver. Excellent oral and written communication skills. Strong influencing and relationship management skills. Possesses strong team coaching/management abilities and actively motivates others to win. Proactive, enthusiastic, and self-motivated. Strong organisational skills, e.g. time management, documentation etc. Knowledge of modelling software, such as Radar, Emblem, or similar systems. Experienced in some programming languages such as SQL, R and Python. Understanding of regulatory requirements in relation to pricing. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 70years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine. We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga has been ranked 6th in the UKs Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 TPBN1_UKTJ

Resilience and Crisis Manager £55000 - £60,000 per annum depending on experience Permanent Folkestone Hybrid If you are an experienced professional in Operational Resilience and Business Continuity, Disaster Recovery and Crisis Management, this is a fantastic opportunity to apply your expertise in a dynamic and forward-thinking organisation. The newly created role of Resilience and Crisis Manager at Saga Plc offers the chance to lead the development and implementation of a comprehensive Business Continuity Management programme, ensuring the organisation's preparedness for disruptive incidents and regulatory requirements. You will work closely with senior stakeholders and operational teams within diverse sectors, including travel, financial services and publishing, to deliver robust Business Impact Assessments and practical, scalable Business Continuity Plans. Your role will be pivotal in shaping Sagas resilience strategy, driving continuous improvement, and fostering a culture of preparedness and proactive risk management throughout the business. We are seeking candidates with a strong track record in business continuity, crisis response, and operational resilience. If you thrive in collaborative environments and have the confidence to engage at all levels of an organisation, we encourage you to apply and play a critical role in safeguarding Sagas operations against evolving threats. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office roughly twice a month, allowing us to collaborate and share success as a business. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As our Resilience and Crisis Manager you will be responsible for developing, embedding, and maintaining the Business Continuity Management Framework across the Saga Group. Other accountabilities will include: Contributing to the identification and assessment of risks, threats, and vulnerabilities, providing specialist insight to support decision-making. Supporting the development of Crisis Management Plans, including specific contingency plans, playbooks, and procedures for severe yet plausible scenarios across the Group. Developing, coordinating, and supporting the implementation and testing of Disaster Recovery plans. Embedding supply chain resilience by assessing and supporting the resilience of critical suppliers and third parties, in alignment with wider supplier risk management processes. Developing and delivering training, testing, and exercising to support resilience activities to a diverse range of stakeholders. Supporting the development and embedding of Organisational Resilience Standards across the Group, assessing and reviewing alignment. Establishing highly effective and collaborative relationships with stakeholders across the organisation, including business partners, external third parties, and other stakeholders. Supporting internal and external audit and assurance activities related to resilience. Responding to incidents, crises, and business disruptions, supporting the established response structure, providing specialist advice and guidance, including out-of-hours as required. Conducting post-incident reviews and lessons learned processes, ensuring that findings are captured, shared with relevant stakeholders, and embedded into plans, frameworks, and training. The Ideal Candidate As our new Resilience and Crisis Manager you will have proven experience working across resilience disciplines such as business continuity, incident and crisis management, disaster recovery, technology resilience, and supplier/third-party management. Other experience required includes: Experience developing, implementing, or maintaining business continuity, disaster recovery and crisis management frameworks Experience presenting clearly and effectively to both technical and non-technical audiences, including senior stakeholders. Experience applying analytical approaches to assess risks, impacts, and vulnerabilities, and communicate insights clearly. Experience delivering training, testing, exercise and simulations. Experience working with or supporting resilience governance, risk, audit, compliance, and technology teams. Demonstrated understanding of resilience concepts, good practice frameworks, regulations, and standards. Experience working with supply chain or third-party resilience requirements and controls Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 70years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine. We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga has been ranked 6th in the UKs Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 TPBN1_UKTJ

Head of Risk and Controls Management £90,000 - £100,000 per annum depending on experience 12 month FTC Folkestone/London Hybrid Join Sagas Risk and Compliance function within Insurance and Money at a pivotal moment in our journey. As a brand trusted by millions of people over 50, we continue to lead the market with innovative insurance and financial solutions, delivered through powerful affinity partnerships with Ageas, NatWest, Just Group, BUPA and Collinson. As Head of Risk, youll report to the Insurance Risk Director and play a central role in shaping how risk is managed across Saga Services Ltd, Saga Money, and our partner landscape. Youll lead the operation, oversight and continuous evolution of our risk and control framework, ensuring it remains robust, forward-looking and aligned to our strategic ambitions. This is a high-impact leadership role where youll be the trusted advisor to the SSL management team on all aspects of risk and control management spanning strategic, financial, non-financial and reputational risk, as well as operational resilience. With a strong presence and credibility, youll influence confidently at all levels of the business and act as a key point of contact with the FCA, helping to safeguard Sagas reputation as one of the UKs most trusted brands. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office weekly, as well as visits to our London office, allowing us to collaborate and share success as a business. Package Description At Saga, we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 15% Car allowance £4,800 per annum Private medical insurance after 1 years service Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As our Head of Risk you will be responsible for the design, implementation and oversight of the risk and control framework used throughout SSL and Saga Money, covering all risk types. Your accountabilities will include: Ensuring that there is a fit for purpose, comprehensive, efficient and effective framework covering all risk, controls and procedures that are adopted by the first line. Leading the risk business partnering team across SSL, liaising as appropriate with the Head of Compliance and working as one with the compliance business partners. Ensuring that there is a clearly articulated and approved framework for risk appetite, and appropriate risk appetite measures and tolerances that support senior management decision making and formation of strategy. Identifying, developing and deploying appropriate operational risk management tools, techniques and strategies to ensure operational risk management across Saga is value adding and contributes towards the overall strategy and performance of the business. Leading risk partners to work with the first line to map risks, processes, and control ownership clearly and accurately Designing and performing risk-based control testing covering all risks, documenting results, issues and remediation actions Actively promoting a risk culture that encourages appropriate risk taking, aligned to strategy and risk appetite, with effective and timely response to risk events Assisting in the formation, review and ongoing delivery of appropriate risk governance Presenting to relevant committees on relevant topics in enterprise or operational risk management. Conducting targeted risk opinions and or deep dives across material risks or projects as requested by the Board and or the leadership team. Maintaining a continuous development emphasis by regularly reviewing risk management maturity through critically evaluating application of core framework components operation by the first line and our partners Lead in the development and delivery of specific risk projects, either on behalf of the CRO or first line functions Providing risk advice, leadership and stewardship to material transformation and change programmes and projects to support the businesss ability to deliver its strategic and tactical objectives Supporting the Insurance Risk Director in the day-to-day management of the CRO Function as well as the development and maintenance of the first line Risk Champion community Ensuring there is an open and collaborative relationship between all lines of defence and group colleagues. The Ideal Candidate As our new Head of Risk, you will have proven you will have proven experience leading a team that operates a risk framework that covers the entity and oversights significant third-party partners / providers. Whilst experience within the Insurance or Financial Services industry would be advantageous, we are open to considering candidates who have relevant risk experience in other regulated areas. Operational Skills required include: Experience presenting clearly and effectively to both technical and non-technical audiences Understanding of technology landscapes and system concepts Understanding of data legislation and regulatory environment Ability to constructively challenge the status quo Stakeholder Management skills, including senior management Strategic thinking and business acumen Resilient, adaptable, and open to change in a fast-paced environment. Unquestionable integrity, professionalism, and commitment to ethical practice. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 TPBN1_UKTJ

Website Content Lead Travel Salary £42,000 - £48,000 Permanent Hybrid - Folkestone (3 days a week in the office) Were looking for a proactive and detail-oriented Website Content Lead to take ownership of our Travel websites and the end-to-end customer journey across them. Reporting into the Web Performance Manager, this role plays a critical part in delivering a seamless, engaging, and high-performing digital experience for our customers. Youll own the journey from concept to delivery, translating digital and business requirements into intuitive website structures, navigation and content experiences. Working closely with Marketing, UX, CRO, and wider stakeholders, youll ensure our websites are optimised, customer-focused and continuously improving. Data-driven and hands-on, youll lead a small team of content editors while using insight and innovation to enhance performance, usability and customer satisfaction across our platforms. This role is ideal for someone who wants the opportunity to influence and shape how a large, customer-facing travel website is structured, optimised and experienced. Operating at an important stage of our digital transformation, youll have the autonomy to take ownership of campaigns and initiatives from brief through to delivery, working closely with multiple teams and stakeholders. This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities Customer Journey Ownership & Optimisation: Own the end-to-end customer journey across the Travel websites, mapping, assessing and optimising key journeys. Identify friction points and introduce improvements to drive engagement and conversion, including ongoing review of site navigation, sitemap and menu systems. Website Content Management: Own and deliver regular website content updates, ensuring accuracy, consistency and alignment with Saga Travels brand tone, guidelines and commercial objectives. Performance Analysis & Insight: Work alongside the CRO Lead and independently to analyse website performance and customer behaviour data, identifying opportunities for optimisation. Track the impact of web changes and report insights and recommendations to the Web Performance Manager. Campaign Delivery & Digital Briefing: Partner closely with marketing teams to support digital campaigns and product launches. Own digital briefs and requirements, ensuring campaign content is effectively delivered, optimised and maintained across the Travel websites. Call Tracking & Commercial Visibility: Manage the placement, tracking and visibility of phone numbers across the websites to support call tracking, attribution and performance reporting. Continuous Improvement & CMS Excellence: Stay up to date with best practices in digital content, UX and CMS capabilities (Storyblok and Sitecore); recommending and implementing enhancements to improve performance and usability. Quality Assurance & Compliance: Conduct regular content checks and audits to ensure high standards of accuracy, functionality, compliance and governance across the websites. Accessibility & Inclusive Design: Ensure all digital content, documents and customer journeys meet Sagas accessibility standards. Work closely with the UX Design Lead to proactively identify, report and remediate accessibility barriers. Stakeholder & Team Leadership: Collaborate with marketing, product, UX and IT stakeholders to align on digital goals, while managing and developing a team of two content editors through day-to-day oversight, 1-to-1s, performance reviews and development planning. The Ideal Candidate Proven experience in website content management and digital customer journey optimisation, ideally within a large, customer-facing website environment. Experience in the travel or leisure sector is desirable. Strong understanding of website structure, navigation and user journey best practices, with the ability to design intuitive, user-focused digital experiences. Highly data-driven, with proficiency in website analytics tools such as Google Analytics and/or Adobe Analytics, and a track record of using insight to inform decisions and drive measurable improvements. Experience working with content management systems (CMS). Exposure to platforms such as Storyblok and Sitecore is highly advantageous. Excellent communication and stakeholder management skills, with the confidence to collaborate effectively across marketing, UX, product and technical teams. Proven ability to manage multiple priorities and projects simultaneously, delivering to tight deadlines in a fast-paced environment. Strong organisational and time management skills, with the ability to prioritise workload effectively and maintain high standards of delivery. Exceptionally detail-oriented, with a passion for quality, accuracy and delivering outstanding customer experiences. A proactive, solutions-focused mindset, with a desire to continually improve digital performance and user satisfaction. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-LC1 TPBN1_UKTJ

A rapidly growing national law firm located in Greater London is seeking an experienced Solicitor/FCILEx to join its Family team. You will manage your own caseload involving Family law matters, including non-molestation orders and private children matters, while ensuring exceptional client care.

A leading support services provider is seeking a Senior Parent Support Advisor in Enfield to enhance family support and improve outcomes for children and young people.

Their success story speaks volumes and this is all down to great management and teams working together as a family. A leading Family, Child Care and Domestic Abuse firm conducting both private and legal aid work to diverse client base. We aim to change each client’s life for the better, assisting

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A national law firm in Greater London seeks a Legal Assistant to join their Family team.

The team is based within Renfrewshire House, Paisley, and provides an authority wide initial/short term service to the children and young people who require this and are not already being provided with support from Social Work. You will have personal qualities, professional skills and knowledge whic

Under the supervision of a Supervising Solicitor / FCILEx, you will manage your own caseload of Family matters, including non‑molestation orders, occupation orders and private children matters, taking pride in delivering exceptional client care. Employee (Personal) Domestic Abuse and Family Law su

Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. During that time, we have worked hard to understand the needs of

A leading family law firm in Greater London is seeking an experienced Paralegal to manage a case load involving non-molestation and occupation orders.

Social Care Worker, St Brendans.You will work enthusiastically as a member of a team that promotes and supports Adults with Support needs to maximise their inclusion, independence and planned outcomes.This can be within a variety of settings and include overnight support needs of a person where nece

We're looking for a kind, compassionate and resilient Specialist Behaviour Support Workers to join our Birchall Wood Service in Hertfordshire. Annual leave increasing up to 30 days with length of service. Acting in accordance with the policies and procedures of Look Ahead Care & Support plus those s

Senior Receptionist - Private Healthcare GP Services, at The Wilmslow Hospital. Benefits: Competitive benefits package including private medical healthcare insurance, financial and wellness services, and much more. Your role is stand alone as you will be responsible for the GP services.

INTEGRATED SERVICES PROGRAMME (ISP) Part-Time Supervising Social Worker - Fostering Base Location: Wisbech Caseload Location: North Cambridgeshire - Peterborough and Wisbech, South Lincolnshire - Holbeach, Spalding and Boston Salary: Up to £37,000 prorated Hours: 3 days per week (21 hours) Benefits

ABOUT US Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. The business was born out of an enthusi

This involves being personally available, as well as the supervision and mentoring of staff, organisation of work patterns, and facilitation of care focussed training, and accessing of appropriate services to support the childcare practices within the home. Co-ordinate and access the appropriate ser

We've come a long way since those early days and, over the years, FCA has built a strong reputation for excellence, and now offers a wide range of services to children and families. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minu

You recognise that the role is to help support service users maximise their choices, rights and decisions.

Hours: Waking nights (4 on / 4 off).Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our night support workers are a part of enabling our young people xwzovoh to get their childhood back and create pathw

Access to a wide range of employee assistance and wellbeing services. Coordinate with community services, health professionals, and social care teams to ensure continuity of care post-discharge.

Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our support workers enable our young people to get their childhood back and create xwzovoh pathways to become well rounded adults an incredibly rewarding

To deliver and provide social work services, at a level appropriate for a professionally qualified post, to children and families to ensure the welfare of children and young people is safeguarded and they are protected in accordance with the legal and statutory obligations of Northamptonshire Childr

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Are you ready to take on a rewarding managerial role and make a real impact on the lives of children with disabilities? Join us as a Social Work Team Manager within the Children with Disabilities Family Help Service in Kensington. If you've got recent managerial experience and a passion for leading

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We are looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our Thames Valley Care Team. Reporting to the Family Support Manager of the Thames Valley Care Team and working in partnership with health, education and social care professionals, you will