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Product Executive (Spanish Speaking) \n £25,600 - £28,000 per annum, dependent on experience \n Folkestone Hybrid \n Are you passionate about travel, love bringing ideas to life, and enjoy making sure every detail is just right? At Saga, we're looking for a commercially minded and organised Product Executive to join our Travel team, supporting the development and delivery of exceptional holidays and unforgett... \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

Guest Experience Continuous Improvement Lead £28000 to £32,000 Permanent Hybrid / Crawley or Folkestone – 3 days a week in the office, with travel as required by the business At Saga, we believe that great customer experiences are about more than the products and holidays we offer, they're about how we make people feel, the care we show and the way we put our customers first, especially when things don't go to plan. As a trusted specialist serving people over 50, we're passionate about creating memorable experiences for our customers, whether they're travelling with us on one of our holidays or cruises or engaging with another part of our business. We're now looking for a Guest Experience Continuous Improvement Lead to join our team and help us take the way we support our guests to the next level. This is an exciting opportunity for someone who is passionate about customer service, enjoys developing people and has a real eye for spotting ways to make things better. Working closely with the Head of Guest Experience, you'll play a pivotal role in improving how we manage complaints, support our colleagues and deliver fair, consistent and empathetic outcomes for our guests. You'll combine hands-on involvement in complex customer complaints with coaching, quality assurance and continuous improvement. From helping colleagues build their confidence and capability to reviewing processes, improving customer communications and identifying lessons we can learn, you'll help ensure every interaction reflects Saga's commitment to excellent service. You'll also support the day-to-day leadership of the Guest Experience team, helping to create a positive, collaborative environment where colleagues feel supported to do their best work. As well as improving the experience for our guests, you'll have the opportunity to make a meaningful difference to the experience of the people delivering that service. If you're a customer-focused leader who enjoys solving problems, developing others and turning feedback into positive change, this could be a fantastic opportunity to make your mark at Saga. We work in a hybrid way at Saga both at home and in the office at least 3 days a week Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As our Guest Experience Continuous Improvement Lead, you'll play a key role in ensuring our guests receive a consistently excellent experience, while supporting and developing the team. Your responsibilities will include: • Supporting the day-to-day leadership of the Guest Experience team, coaching and developing colleagues to deliver high standards of customer service and complaint resolution. • Overseeing complaint handling to ensure cases, including complex and escalated complaints, are investigated and resolved fairly, empathetically and within agreed timescales. • Reviewing customer correspondence and compensation decisions to ensure consistency, quality and alignment with Saga's standards, tone of voice and relevant industry regulations. • Identifying and leading opportunities to improve complaint handling processes, workflows and ways of working, helping to enhance efficiency and customer satisfaction. • Carrying out quality assurance reviews, monitoring team performance and using feedback and lessons learned to identify training needs and improve service delivery. • Supporting workload management and service level performance, addressing operational challenges and helping the team manage peak periods or disruption. • Building strong relationships with colleagues across Saga, overseas partners and suppliers to ensure customer concerns are resolved effectively. • Supporting the introduction of new systems, guidance and procedures, while championing a culture of accountability, collaboration and continuous improvement. The Ideal Candidate We're looking for someone who genuinely cares about the customer experience and understands the difference that a thoughtful, fair and empathetic approach can make. You'll be a confident and supportive leader who can help colleagues develop, navigate challenging situations and deliver consistently high standards. You'll enjoy getting to the heart of a problem, identifying what could be done better and turning those ideas into practical improvements. Just as importantly, you'll be comfortable balancing customer needs with business requirements, making considered decisions and building strong relationships across teams. You'll ideally have: • Experience leading, coaching or supervising a customer service, complaints or customer relations team. • Experience within the travel or hospitality sector. • Strong experience investigating and resolving customer complaints, including more complex or escalated cases. • Excellent written communication skills, particularly when drafting customer letters and responses to sensitive situations. • A proven ability to coach, develop and motivate colleagues to achieve high standards. • Strong organisational skills, with the ability to manage competing priorities and meet deadlines. • The ability to make balanced, fair and customer-focused decisions. • Excellent attention to detail and a genuine commitment to quality. • Strong interpersonal and stakeholder management skills, with the ability to build positive working relationships. • A proactive, resilient and solutions-focused approach, with a willingness to challenge existing processes and find better ways of working. • The ability to lead by example, encourage accountability and create a supportive team environment. • A commitment to continuous improvement and your own personal development. Desirable: • Knowledge of ABTA guidance and Package Travel Regulations. • Experience using CRM or complaint management systems, such as Zoho Desk. • Experience implementing process improvements or service enhancement initiatives. • An understanding of quality assurance methodologies and performance management. Above all, you'll be passionate about delivering excellent service, treating customers fairly and helping colleagues succeed. You'll bring empathy, professionalism and a positive attitude, with the confidence to make decisions and the curiosity to keep looking for ways to improve. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We're also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you'll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-HG1 TPBN1_UKTJ

As a Solution Architect, you will be responsible for defining end-to-end solution architectures that align with business objectives, technology strategy and architectural standards. Other accountabilities will include: • Producing and maintaining solution architecture artefacts, including high-level and detailed designs, integration patterns, data flows and deployment models., • Ensuring solutions are secure, scalable, resilient, supportable and cost-effective throughout their lifecycle., • Evaluating technology options and make informed design recommendations based on business value, risk, and long-term sustainability., • Reviewing and approving solution designs through established governance and assurance processes., • Identifying, assessing, and managing architecture risks, assumptions, dependencies and technical constraints., • Ensuring compliance with enterprise architecture principles, security policies, regulatory requirements and technology standards., • Contributing to the continuous improvement of architecture frameworks, governance processes and standards., • Acting as the architectural lead across change initiatives, supporting successful delivery from concept through to implementation, • Supporting planning, estimation and delivery activities by providing architectural guidance and technical expertise., • Translating complex technical concepts into clear and actionable information for both technical and non-technical audiences., • Influencing decision-making through evidence-based recommendations and effective communications., • Presenting solution options, risks and recommendations to governance forums and senior stakeholders., • Promoting architecture best practice, modern engineering principles and design excellence across technology teams., • Supporting the development and adoption of reusable patterns, reference architectures and architectural standards., • Working with third-party suppliers and partners to ensure external solutions align with architectural standards and business requirements., • Reviewing supplier proposals, technical designs and implementation approach to ensure quality and value for money. As our new Solution Architect, you will have proven experience delivering quality technical designs on time and to an appropriate level of detail and quality. • Experience in technical analysis of complex systems, • Exposure to EA frameworks including TOGAF, • Experience with Azure, • Exposure to DevOps tooling, • System integration design, • Understand of route-to-live and environment requirements and design, • Ideally have a Degree in Technology, Engineering, or another related field, • Experience in agile, product-led, or hybrid delivery environments As a Solutions Architect at Saga, you'll play a key role in turning ambitious business ideas into practical, scalable technology solutions. Working at the heart of our Technology team, you'll help shape how our systems, platforms and services come together to support our customers and our strategic priorities. You'll partner with business leaders, technology teams and delivery colleagues to understand what we're trying to achieve, then design the technology solutions that can make it happen. From making important architectural decisions to navigating technical risks and ensuring solutions are secure, scalable and fit for the future, you'll have a real influence on how Saga evolves. In this broad and varied role, you'll support across Saga Plc, partnering with teams across our Travel, Insurance and Publishing businesses, solving complex problems and seeing your ideas move from concept to reality. You'll join us at a pivotal point in our technology transformation as you contribute to the growth of our architectural function. We work in a hybrid way at Saga, both at home and in the office. This role requires you to have an ad hoc presence in both our Folkestone and London offices once or twice a month, allowing us to collaborate and share success as a business. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues., Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform #J-18808-Ljbffr

At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity! Embark on a quest to revolutionize Hack The Box’s presence in the cybersecurity landscape. Your mission is to provide technical, story-based consultations and deliverables while becoming a subject matter expert (SME) on all things Hack The Box. Within 4 months, you'll focus on mastering our products and services, delivering top-notch demos, and supporting our enterprise clients in their cybersecurity journey. In the next year, your role will expand to include professional trainings and workshops, contributing to our ongoing growth and success. • Full-time employment, • 3 options (order of preference), • UK preferred (fully remote), • Athens, Greece (hybrid), • Anywhere in Europe - through an EoR employment We offer a 10% relocation bonus on the annual salary to support your relocation to Athens, Greece In addition, you would benefit from a 50% tax reduction on your income as part of the relocation. We'll support you with accommodation during the first few weeks Join a band of talented SE’s with diverse expertise in consulting, penetration testing, incident response, and security operation centers. You'll report to the Senior Director, Global Solutions Engineering, and collaborate extensively with various departments, including Content Development, Product, Engineering, Customer Success, Marketing, Infrastructure, and Analytics. Your role is crucial in bridging technical knowledge and practical application to help our clients realize exceptional results and value from our offerings. • Project tracking tools, • Ticketing systems, • CRMs, • Linux & Windows virtual machines, • Macs, • A wide array of tools for offensive and defensive cyber operations, • Hack The Box Systems & Services, • Plan and deliver tailored and impactful product demos to new prospects and existing clients., • Collaborate with Account Executives and Customer Success Managers on deal strategy and paths to a “technical win”., • Plan and guide customers through value-led trials and evaluations of Hack The Box’s offerings, • Build and maintain relationships with customer technical stakeholders to ensure we continuously meet, • Conduct Hack The Box workshops and professional trainings., • Dive deep into our HTB content to become a strong SME., • Provide technical story-based consultations and deliverables to clients., • 3+ years of experience in a customer-facing role as a Solutions Engineer, Technical Consultant, or similar in the Cybersecurity space., • Strong understanding of SaaS models and cybersecurity concepts., • Relentless curiosity and hunger for learning., • Natural ability to converse and build rapport with everyone from practitioners to executives., • Strong attention to detail and organizational skills Strong assets include:, • Past experience working with Channel Partners in the EMEA region., • Past work experience in Technical Consulting, Penetration Testing, Red Teaming, DFIR, or a combination of these fields is a strong asset., • Relevant certifications in cybersecurity (e.g., CJCA, CDSA, CPTS, CEH, OSCP, CISSP), • Prior experience with the Hack The Box platform, • You have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community at large., • You experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy., • You embark on an exciting journey of continuous learning and problem-solving, leveling up as our organization grows., • Most importantly, you have a blast at HTB because fun is an essential ingredient in our recipe for success! Just wait until you see our global meet-ups!, • Private Health Care & Life Insurance, • Home Office Allowance, • Ticket Restaurant Allowance, • Paid paternity leave, • Dedicated budget for training and professional development, participation in conferences, • State-of-the-art equipment, • Full access to the Hack The Box lab offerings; so you can learn how to hack, • Fully remote is an option. But we do have an office in London & Folkestone, UK, • We’re incredibly proud to share that our headquarters in the UK, along with our entities in Greece and the US, have been certified as a Great Place to Work for 4 consecutive years (2023 - 2026)., • In addition, our Greek entity has been recognized among the Best Workplaces in Greece (4th, 2nd, 3rd, 1st) and Europe (7th, 10th, 73rd) during this period — a testament to our strong culture and commitment to creating an exceptional employee experience! At Hack The Box, we are on a quest to find the most exceptional and enthusiastic talent to join our team. Whether or not you consider yourself a gamer, we value what makes you unique and want to know more about you. This job post provides just a glimpse of the incredible gamified experience our business and consumer customers enjoy through our platforms. So, if you're ready to embark on a journey of disruption, growth, and adventure, we can't wait to meet you! Hack The Box is the leading cyber readiness platform for the agentic era, battle-testing and upskilling both humans and AI agents to enhance organizational cyber resilience. Trusted by the Fortune 500, government agencies, and MSSPs, the platform delivers threat-informed learning paths consisting of real-world scenarios in gamified labs and live-fire simulations that build and validate offensive and defensive cyber capabilities. With a loyal community of more than 4 million members and 800+ enterprise customers, Hack The Box empowers teams and intelligent systems alike to strengthen cyber defenses and reduce breach risk effectively. Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in the US, Australia, and Greece. At Hack The Box, we are committed to fostering a diverse, inclusive, and equitable workplace. We believe that diversity enriches our performance, services, and the communities we serve. As such, we ensure that all job applications are considered solely based on merit, skills, and qualifications. We do not discriminate on grounds of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a fair and respectful work environment that reflects our values. #J-18808-Ljbffr

Looking to start or build a career in sales? Our client is a successful, growing manufacturer that has been established for 100 years. From their base in Folkestone, they manufacture specialist test equipment used by customers across the UK and internationally in industries including construction, marine, offshore and engineering. We're looking for an enthusiastic Internal Sales Administrator to join their team. This could suit someone at the start of their career, or someone with customer service, administration or sales support experience who wants to move into sales. Most importantly, we're looking for someone with the right attitude – confident, organised, keen to learn and comfortable speaking with customers. Salary - £23K (depending on age) - £28K + c£5K bonus What you'll be doing: You'll work closely with the sales team and gradually learn all aspects of the sales process, including: Responding to customer and distributor enquiries Preparing quotations and processing orders Speaking with customers in the UK and overseas Following up enquiries and sales opportunities Learning about our products, customers and markets Keeping customer and CRM information up to date Supporting marketing campaigns and trade shows Working with production and other departments to ensure orders run smoothly What we're looking for - You don't need years of sales experience. We're more interested in your potential and desire to build a career. You'll ideally be: Confident communicating by phone and email Friendly, professional and customer focused Organised with good attention to detail Comfortable with numbers and Microsoft Office Keen to learn about sales, marketing and technical products Ambitious and interested in progressing your career Previous customer service, administration or sales experience would be useful but isn't essential. Experience within engineering or manufacturing would also be an advantage. They will provide training in products, customers and sales processes, with the opportunity to gradually take responsibility for customers and distributors, attend customer visits and trade shows and undertake sales training. The aim is to develop the successful person into an External Sales role as they gain experience and the business continues to grow. You'll be joining a small, friendly business where people are encouraged to take responsibility, get involved and develop. A full UK driving licence would be advantageous and will be required as you progress towards an External Sales position. Please apply or contact Tim Hill at Technical Placements for an informal chat about the role. TPBN1_UKTJ

We're looking for passionate gamers to join our elite team of mobile game testers. Get paid to play and test the latest games before they launch. £365+ Avg Monthly Pay 5-10 Hours/Week 100% Remote This opportunity is open to users in the UK • Must be 18 years or older, • Own a smartphone or tablet, • Able to commit 5-10 hours per week, • Strong attention to detail, • Reliable internet connection

We're looking for passionate gamers to join our elite team of mobile game testers. Get paid to play and test the latest games before they launch. £365+ Avg Monthly Pay 5-10 Hours/Week 100% Remote This opportunity is open to users in the UK • Must be 18 years or older, • Own a smartphone or tablet, • Able to commit 5-10 hours per week, • Strong attention to detail, • Reliable internet connection

We're looking for passionate gamers to join our elite team of mobile game testers. Get paid to play and test the latest games before they launch. £365+ Avg Monthly Pay 5-10 Hours/Week 100% Remote This opportunity is open to users in the UK • Must be 18 years or older, • Own a smartphone or tablet, • Able to commit 5-10 hours per week, • Strong attention to detail, • Reliable internet connection

We're looking for passionate gamers to join our elite team of mobile game testers. Get paid to play and test the latest games before they launch. £365+ Avg Monthly Pay 5-10 Hours/Week 100% Remote This opportunity is open to users in the UK • Must be 18 years or older, • Own a smartphone or tablet, • Able to commit 5-10 hours per week, • Strong attention to detail, • Reliable internet connection

We're looking for passionate gamers to join our elite team of mobile game testers. Get paid to play and test the latest games before they launch. £365+ Avg Monthly Pay 5-10 Hours/Week 100% Remote This opportunity is open to users in the UK • Must be 18 years or older, • Own a smartphone or tablet, • Able to commit 5-10 hours per week, • Strong attention to detail, • Reliable internet connection

We're looking for passionate gamers to join our elite team of mobile game testers. Get paid to play and test the latest games before they launch. £365+ Avg Monthly Pay 5-10 Hours/Week 100% Remote This opportunity is open to users in the UK • Must be 18 years or older, • Own a smartphone or tablet, • Able to commit 5-10 hours per week, • Strong attention to detail, • Reliable internet connection

We're looking for passionate gamers to join our elite team of mobile game testers. Get paid to play and test the latest games before they launch. £365+ Avg Monthly Pay 5-10 Hours/Week 100% Remote This opportunity is open to users in the UK • Must be 18 years or older, • Own a smartphone or tablet, • Able to commit 5-10 hours per week, • Strong attention to detail, • Reliable internet connection

We're looking for passionate gamers to join our elite team of mobile game testers. Get paid to play and test the latest games before they launch. £365+ Avg Monthly Pay 5-10 Hours/Week 100% Remote This opportunity is open to users in the UK • Must be 18 years or older, • Own a smartphone or tablet, • Able to commit 5-10 hours per week, • Strong attention to detail, • Reliable internet connection

We're looking for passionate gamers to join our elite team of mobile game testers. Get paid to play and test the latest games before they launch. £365+ Avg Monthly Pay 5-10 Hours/Week 100% Remote This opportunity is open to users in the UK • Must be 18 years or older, • Own a smartphone or tablet, • Able to commit 5-10 hours per week, • Strong attention to detail, • Reliable internet connection

We're looking for passionate gamers to join our elite team of mobile game testers. Get paid to play and test the latest games before they launch. £365+ Avg Monthly Pay 5-10 Hours/Week 100% Remote This opportunity is open to users in the UK • Must be 18 years or older, • Own a smartphone or tablet, • Able to commit 5-10 hours per week, • Strong attention to detail, • Reliable internet connection

We're looking for passionate gamers to join our elite team of mobile game testers. Get paid to play and test the latest games before they launch. £365+ Avg Monthly Pay 5-10 Hours/Week 100% Remote This opportunity is open to users in the UK • Must be 18 years or older, • Own a smartphone or tablet, • Able to commit 5-10 hours per week, • Strong attention to detail, • Reliable internet connection