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\n Senior Sales Associate \n Richmond, London \n Up to £31,000 + Competitive Commission + Uniform Allowance \n Our client is a beautifully curated, founder-led premium fashion boutique located in the heart of Richmond. Renowned for delivering a truly personalised shopping experience, the boutique offers an exceptional edit of contemporary luxury brands and has built a loyal clientele through styling expertise, genuine relationships and outstanding service. \n This is an exciting opportunity for a passionate sales professional looking to join a growing independent business where personality, initiative and client relationships are at the heart of everything they do. \n The Role \n As Senior Sales Associate, you will play a key role in driving the success of the boutique by delivering exceptional customer experiences and building a loyal client base. \n You will be responsible for: \n\n • \n Delivering an elevated and personalised styling experience. \n • \n Building long-term client relationships and driving repeat business. \n • \n Maximising every sales opportunity through expert styling and product knowledge. \n • \n Supporting the day-to-day running of the boutique. \n • \n Taking ownership of the boutique in the absence of management. \n • \n Maintaining impeccable visual merchandising standards. \n • \n Supporting client events and contributing ideas across social media and local marketing initiatives. \n • \n Leading by example with a hands-on and energetic approach. \n\n The Candidate \n We're looking for someone who genuinely loves premium fashion retail and thrives on creating memorable customer experiences. \n You'll bring: \n\n • \n Experience within premium or luxury fashion retail. \n • \n A proven track record of delivering exceptional customer service and clienteling. \n • \n A passion for styling and building complete wardrobes. \n • \n A commercial mindset with the confidence to maximise every sales opportunity. \n • \n High levels of energy, enthusiasm and professionalism. \n • \n Confidence working independently and taking ownership when required. \n • \n Strong communication skills and a naturally engaging personality. \n • \n Experience or interest in social media and digital engagement would be highly desirable. \n\n What's on Offer \n\n • \n Salary up to £31,000 \n • \n Competitive commission structure (OTE up to £6,000 per annum) \n • \n £1,200 annual uniform allowance \n • \n No late-night trading \n • \n Career progression within a growing founder-led business \n • \n Supportive and collaborative team environment \n • \n The opportunity to genuinely influence the success of an independent premium retailer \n\n If you're passionate about styling, love building lasting client relationships and want to be part of a boutique where your contribution truly makes a difference, we'd love to hear from you. \n BH36297

Performance Marketing Manager Richmond, London (2 days in office) Salary £40k-£60k DOE Forward Role are proud to be partnering with a leading group in the luxury Fashion space, serving customers worldwide through ecommerce and physical retail across two well-established brands. They're now investing heavily in growth and looking for a commercially-minded PPC specialist to own paid search strategy across the group - a £30m+ ecommerce operation with significant ad budgets and real influence over profitability. The Opportunity You'll be given genuine ownership of Google Ads strategy across two established brands, working closely with Trading, Ecommerce, CRM, and senior leadership to make sure every pound of spend is driving profitable growth rather than just topline revenue. This suits someone who thinks in contribution margin and CAC rather than vanity metrics. What You'll Be Doing Google Ads Management • Owning the Google Ads strategy across both brands, including Shopping, Performance Max, Search, Brand, Dynamic Search, YouTube, and Display remarketing, • Continually refining account structure and campaign performance, • Staying sharp on AI developments within Google Ads and beyond Profitability & Commercial Performance • Optimising campaigns...

Retail Supervisor | Richmond, London | Up to £31,000 + Benefits We are seeking a motivated and hands-on Supervisor to support the leadership of a fashion boutique in a high-performing store for a well-established, founder-led premium British retail brand. Located in Richmond this multi-brand boutique is Known for its carefully selected collection of contemporary fashion and accessories. This is a fantastic opportunity to play a key role in delivering strong weekly performance while contributing to a brand built on offering unique shopping experiences and timeless styles. The Role As Supervisor, you will support the manager in driving performance on the shopfloor, leading by example and ensuring the team delivers outstanding service. You will help create a high-energy, sales-driven environment, maintaining operational standards while acting as a role model for customer experience and team engagement. This is a high-density environment requiring energy, resilience, and strong commercial awareness. You will take ownership of the shopfloor during key trading periods and support the wider leadership team in delivering store success. Key Responsibilities Support the management team in motivating and developing a high-performing team Lead by example on the shopfloor, driving sales and delivering an exceptional customer experience Contribute to achieving key KPIs including UPT, ATV, and customer capture Maintain high standards of visual merchandising and overall store presentation Support day-to-day operations, including stock, replenishment, and general store tasks Take responsibility for the shopfloor during trading periods, ensuring smooth daily operations Provide guidance and support to team members, helping to build confidence and capability About You Experience in a Supervisor or senior sales role within a premium or service-led retail environment A hands-on team player who enjoys being on the shopfloor Passionate about delivering exceptional customer experiences Commercially aware, with a basic understanding of retail KPIs Resilient and adaptable in a fast-paced, high-volume environment Strong attention to detail in product presentation and store standards Has previous experience or a strong interest in digital marketing Positive, proactive, and confident in supporting and guiding others The Environment Founder-led business with strong values and clear direction Collaborative culture where ideas are encouraged and valued High trust with opportunities to take ownership Shopfloor-first approach focused on service, sales, and team engagement Inclusive, supportive, and professional team environment What's on Offer Up to £31,000 salary Fantastic commission scheme earning up to £500 per month £1,200 per year uniform allowance No late trading hours Opportunity to grow within a premium retail environment Work within a respected and established retail brand If you are an ambitious Supervisor looking to grow within a fast-paced retail environment, we would love to hear from you. BH36297

Senior Sales Associate Richmond, London Up to £31,000 + Competitive Commission + Uniform Allowance Our client is a beautifully curated, founder-led premium fashion boutique located in the heart of Richmond. Renowned for delivering a truly personalised shopping experience, the boutique offers an exceptional edit of contemporary luxury brands and has built a loyal clientele through styling expertise, genuine relationships and outstanding service. This is an exciting opportunity for a passionate sales professional looking to join a growing independent business where personality, initiative and client relationships are at the heart of everything they do. The Role As Senior Sales Associate, you will play a key role in driving the success of the boutique by delivering exceptional customer experiences and building a loyal client base. You will be responsible for: Delivering an elevated and personalised styling experience. Building long-term client relationships and driving repeat business. Maximising every sales opportunity through expert styling and product knowledge. Supporting the day-to-day running of the boutique. Taking ownership of the boutique in the absence of management. Maintaining impeccable visual merchandising standards. Supporting client events and contributing ideas across social media and local marketing initiatives. Leading by example with a hands-on and energetic approach. The Candidate We're looking for someone who genuinely loves premium fashion retail and thrives on creating memorable customer experiences. You'll bring: Experience within premium or luxury fashion retail. A proven track record of delivering exceptional customer service and clienteling. A passion for styling and building complete wardrobes. A commercial mindset with the confidence to maximise every sales opportunity. High levels of energy, enthusiasm and professionalism. Confidence working independently and taking ownership when required. Strong communication skills and a naturally engaging personality. Experience or interest in social media and digital engagement would be highly desirable. What's on Offer Salary up to £31,000 Competitive commission structure (OTE up to £6,000 per annum) £1,200 annual uniform allowance No late-night trading Career progression within a growing founder-led business Supportive and collaborative team environment The opportunity to genuinely influence the success of an independent premium retailer If you're passionate about styling, love building lasting client relationships and want to be part of a boutique where your contribution truly makes a difference, we'd love to hear from you. BH36297

Montcalm Collection At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, theyre a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of Londons most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests. While our walls speak of history, its our people, their ambition and their creativity that shapes our future. Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality. Why Join Montcalm Collection Competitive salary that reflects your talent, contribution, and potential. Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with servicesupporting your life beyond work. Paid birthday leave, so you can celebrate your special day your way. We celebrate lifes milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby. Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice. Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body. Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatmentshelping you stay at your best. Preferential gym membership rates, helping you maintain your health and vitality. Continuous learning and development opportunities, from hands-on training to leadership masterclassesempowering your career growth. Paid volunteering day, giving you the opportunity to support a charity close to your heart. Employee referral programme, rewarding you for bringing great talent into our teams. Complimentary meals on duty in our team restaurant. Exclusive room rate discounts across the Montcalm Collection. International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences. City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more. Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality. Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style. Overview The Commercial Analytics Manager is responsible for providing business intelligence, performance analysis and strategic reporting across the Group. The role supports decision-making by transforming complex operational, financial, revenue and guest data into meaningful insights that drive commercial performance and business growth. The role works closely with Revenue Management, Finance, Operations, Sales, Marketing and People & Culture teams to analyse trends, identify opportunities and risks, and support strategic planning. The position is responsible for developing and maintaining reporting frameworks, forecasting models, performance dashboards and executive-level business reviews. The Commercial Analytics Manager acts as the central source of business intelligence for the Group, ensuring leadership teams have accurate, timely and actionable information to support operational and commercial decisions. Key Responsibilities Produce weekly, monthly and quarterly business performance reports. Analyse revenue, occupancy, ADR, RevPAR and market share performance. Monitor commercial KPIs across all hotels and departments. Provide executive-level reporting and performance summaries. Develop and maintain business performance dashboards. Work closely with Revenue Management teams to analyse booking pace, demand trends and forecasting accuracy. Monitor business-on-the-books performance and future demand patterns. Analyse segmentation, channel performance and market trends. Support annual budgeting and forecasting processes. Identify revenue opportunities and areas of commercial risk. Partner with Finance teams to review financial performance against budget and forecast. Analyse departmental profitability and cost performance. Monitor payroll, labour productivity and operational efficiencies. Provide variance analysis and financial performance commentary. Support business cases and investment evaluations. Analyse guest satisfaction scores, online reviews and feedback platforms. Monitor Net Promoter Score (NPS), Guest Satisfaction and other feedback systems. Identify trends impacting guest experience and reputation. Produce actionable reports for operational teams. Support continuous improvement initiatives through data analysis. Monitor competitor performance and market trends. Analyse STR reports and benchmarking data. Evaluate industry trends and emerging opportunities. Support strategic positioning and pricing decisions. Support annual budget preparation and business planning processes. Assist with long-term forecasting and scenario modelling. Develop performance targets and KPI frameworks. Track progress against strategic objectives. Provide recommendations to improve commercial performance. Develop automated reporting solutions where possible. Ensure consistency and integrity of business data. Maintain reporting standards and governance. Support system integrations and reporting enhancements. Drive continuous improvement in analytics capability. Work closely with Head of Hotels, Revenue Management, Finance, Operations, Marketing, Sales and People & Culture teams. Present findings and recommendations to senior leadership. Support Executive Team meetings through preparation of performance reports and business insights. Act as a trusted advisor on business performance and commercial opportunities. This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. Skills & Qualifications Previous experience within Front Office operations, ideally within a luxury or upscale hotel Degree in Finance, Business, Economics, Data Analytics, Hospitality Management or related field. Minimum 35 years' experience in hotel analytics, finance, revenue management or business intelligence. Strong understanding of hospitality financial and commercial metrics. Advanced Excel skills essential. Experience with Power BI, Tableau or similar reporting tools highly desirable. Experience working with PMS, CRS, STR, Marriott reporting systems and financial reporting platforms preferred. Strong analytical and statistical skills. Excellent presentation and communication abilities. High attention to detail and accuracy. Ability to manage multiple priorities and deadlines. Working Condition Full-time role supporting all Montcalm Collection properties. Based between Head Office and hotel locations as required. Regular interaction with Executive Leadership, Revenue Management, Finance and Operations teams. Participation in budget reviews, forecasting meetings and business planning sessions. Eligibility Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please notethat we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees. TPBN1_UKCT