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12 month fixed term contract Manchester or Slough (Hybrid 8 days a month in office) Competitive + Bonus We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You’ll Be Doing • Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns, • Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams, • Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance, • Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance, • Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification, • Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes, • Assisting with testing and quality assurance of system and configuration changes prior to wider rollout, • Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests, • Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We’re Looking For Essential • 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role, • Strong experience with Salesforce, including report and dashboard building, • Proven analytical skills with confidence working with large datasets and translating insights into clear outputs, • Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI), • High attention to detail, strong data ownership, and a proactive, self‑starting mindset, • Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango), • Familiarity with NetSuite or ERP / finance systems, • Working knowledge of SQL or data querying tools, • Understanding of SaaS customer lifecycle, renewals, and expansion, • Exposure to operational documentation or change management Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

HRIS Specialist/Analyst EMEA (Workday) - 12-Month FTC - Windsor - Initially Office-Based for 3 Months - £50,000 – £63,000 + Excellent Benefits About the Client Located in beautiful offices and surrounding area, my client is a well-established organisation within the Technology sector, operating on a global scale and supporting customers across multiple regions. They are a sizeable, stable business with a strong presence and a reputation for excellence. Their culture is rooted in respect, integrity, and a commitment to excellence in everything they do, with a clear focus on collaboration and delivering high-quality outcomes.😀 About the Job This is an exciting opportunity for a highly analytical HRIS Specialist/Analyst to join a busy, friendly HR function on a 12-month maternity cover. The role is perfect for someone who is a true Workday whizzo and has good Excel, thrives on data, and enjoys turning numbers into meaningful insights. You will act as the go-to expert for Workday and exceptional analytical skills to support business decisions across the EMEA region. If you love working with data, enjoy problem-solving, and pride yourself on being an analytical master, this role will give you the platform to make a real impact.💫🔢✨ • Acting as the subject matter expert for the Workday HRIS, ensuring optimal system usage, • Maintaining and enhancing data integrity across HR systems, • Producing detailed monthly and ad hoc reports using Excel techniques, • Analysing workforce data, identifying trends, and presenting insights to senior stakeholders, • Supporting HR and Finance teams globally to ensure consistency of people data, • Troubleshooting system issues and resolving data-related queries, • Managing employee lifecycle administration including contracts, onboarding, and reporting, • Monitoring absence, annual leave, and headcount data, providing insightful analysis, • Delivering Workday training to new starters and internal stakeholders, • Supporting HR projects and continuous system improvements👏🏼 About the Successful Applicant You will have strong experience with Workday and good Excel skills, confidently handling large datasets and complex analysis. A natural problem-solver, you will bring exceptional attention to detail, outstanding communication skills, and the ability to build strong stakeholder relationships. You will be highly organised, proactive, and genuinely passionate about data, demonstrating consistently strong analytical skills in everything you do.💯 What You Will Receive in Return You will join a supportive and collaborative organisation where your expertise as an Excel and Workday specialist is truly valued. Alongside a competitive salary, you will gain exposure to international HR operations, meaningful project work, and the opportunity to further develop your analytical skill set as part of a great HR team. This is a fantastic chance to deepen your experience in a data-driven environment where your love of numbers and analytical thinking will be at the heart of your success.💗🔢🌟 How to Proceed: If this super HRIS opportunity has sparked your interest, I’m eagerly looking forward to your contact! To advance your next career move, please reach out to Lucy-Emma at Wade Macdonald today – 07825 502491 (please call only if you have Workday experience, good Excel and can be office-based for 3 months initially). You can get in touch by promptly submitting your CV through the designated portal. Your next career move awaits!🚀🚀🚀 HRIS Specialist/Analyst EMEA (Workday) - 12-Month FTC - Windsor - Office-Based for 3 Months Initially - £50,000 – £63,000 + Excellent Benefits

Finance qualification and data analyst experience or equivalent experience of analysing / sorting underlying data to prepare accounts and/or tax returns. The jobholder partners closely with tax specialists, the Mars Accounting Service Centre, PwC, and business unit finance teams to ensure that accur

Logistics & Procurement Finance Analyst. We’re looking for a Logistics & Procurement Finance Analyst to join us at KP Snacks. Ability to translate complex data into clear, compelling stories for non‑finance stakeholders, building strong relationships across Procurement, Logistics and Finance.

Marc Daniels Specialist Recruitment is working with an award-winning FTSE-listed company seeking a Commercial Finance Analyst for its growing finance team. This is an excellent role for somebody who is looking to break into the industry after qualifying from practice. In this role, you will be working closely with stakeholders, analysing performancess, and supporting key business decisions. The role In this role, you will provide financial insight and analysis to support the wider business. You will work across budgeting, forecasting, reporting, and business partnering, helping to drive performance and improve decision-making. Key responsibilities Support the preparation of budgets, forecasts, and periodic reporting. Analyse financial performance and highlight key variances, trends, and risks. Produce clear and accurate management information for stakeholders. Work closely with operational teams to support commercial decision-making. Assist with month-end processes and reporting deadlines. Help improve reporting processes and deliver better business insight. Build strong working relationships across the business.About you Qualified ACCA/ACA from the top 20 practice Strong analytical and Excel skills. Experience in a commercial finance, FP&A, or finance analyst role. Good communication skills and the ability to present financial information clearly.By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data

Please note this is a training course and fees apply* What is the Business Analysis Placement Programme? Our Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level role or position. This programme does involve a financial contribution from you to fund your qualification, cv review and recruitment support but the long-term rewards will be extremely lucrative. What does a Business Analyst do? A Business Analyst is a problem solver who investigates an issue or area of weakness within an organisation or business, analyses solutions and helps facilitate the change that is needed. They do this through following a set of guidelines and principles set out within the BCS Business Analysis Diploma certification. To succeed as a business analyst, you should be somebody who enjoys problem solving and analysing, has good administration skills and communicates well in both written and verbal communication. You should be somebody who can work well alone but when needed be able to integrate well into a team. The role will generally include:- * Analysing elements within the business or the whole business * Making evaluations of all available data * Identifying problems and looking at potential improvements * Making a feasibility study in proposed improvements * Present your acquired information within a business case to the company or organisation. * Implement any agreed or necessary changes, to increase the efficiency of the organisation or business. Industry demand for Business Analysts Demand for Business Analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. Business Analysts ensures a business remains relevant and future proofs against changes both foreseen and sudden. All businesses need to make data driven decisions and the demand for analysts has become a key role for any size of business and has become a very lucrative. How we help you get you first role We specialise in working with candidates who wish to start or transition into a Business Analyst career. How do we do this? 1. Firstly, we place you on a training program which provides a pathway to the most relevant industry recognised certification being the BCS Business Analysis Diploma. The diploma comprises of 4 certification courses and a final oral examination signing you off as Business Analyst through the BCS. Study time to complete all of the certifications is recommended at around 90 hours to achieve exam pass level. 2. Once you have successfully passed the 4 required certification exams and the oral exam which make up the diploma, you will be handed over to our recruitment support team. They will then work with you to help rewrite your cv to a professional standard to highlight the skills required by Business Analyst recruiters. In addition, they will also assist in creating a professional LinkedIn profile, interview support, career advice and tailored support such as taking you through mock interviews. 3. Our recruitment advice consultants will work with you to identify the best opportunities available which are suited to you. Their tailored support ensures you only apply for roles where there is a realistic chance of success and help you to prepare for interviews and perform at your best. Typically, starter roles will be junior business analyst, junior analyst or a support/admin role utilising your analytical skills. Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. Further study into Project Management certifications can expand the breadth of roles you find available. Finances To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms. What next? To get your journey started and check whether you meet the criteria to join the programme, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours assist you