Credit Control Analyst
hace 14 días
Barnet
Credit Control Analyst \n Location: Finchley CentralHours: Monday to Friday, 9:00am – 5:30pm (1-hour lunch)Reporting to: Credit Control Supervisor \n Salary: £32k to £35k per annum depending on experience \n The Role \n Our client is looking for a detail-oriented Credit Control Analyst to support a busy, high-volume function. You will focus on managing arrears, maintaining accurate records, and responding to customer and third-party enquiries. \n Key Responsibilities \n Document Review & Administration \n\n • Review leases, deeds, and title documents to extract key information\n, • Obtain and check HM Land Registry documents\n, • Prepare case files and supporting documentation where required\n, • Liaise with solicitors, managing agents, and internal teams on queries\n\n Credit Control & Data Management \n\n • Identify aged debt accounts and manage them through the arrears process\n, • Review historical debt, completion statements, and apportionments\n, • Carry out credit control tasks including issuing demands, reminders, and statements\n, • Maintain and update internal databases and systems\n, • Reconcile data, investigate discrepancies, and escalate where required\n\n Customer Service & Communication \n\n • Respond to queries relating to accounts, arrears, and payments\n, • Handle inbound calls from customers regarding payments and account queries\n, • Draft clear, professional written communications\n, • Deliver high levels of customer service at all times\n\n Team Support & Process Improvement \n\n • Support the team during peak workloads\n, • Assist with reporting and projects using Excel and internal systems\n, • Contribute to process improvements and workflow efficiencies\n, • Adapt to new procedures and support knowledge sharing\n\n Skills & Experience (Essential) \n\n • Experience in credit control or an accounting-related environment\n, • Strong organisational and multitasking skills\n, • Ability to work under pressure and meet deadlines\n, • Intermediate MS Word and Excel skills\n, • Excellent numerical, written, and verbal communication skills\n, • High attention to detail and accuracy\n, • Strong customer service and telephone skills\n, • Ability to investigate issues and use initiative\n, • Professional, reliable, and team-oriented approach\n\n Desirable \n\n • Experience with debt recovery processes\n, • Studying toward AAT, ACCA, CIMA, or similar\n, • Experience using Qube (or similar systems)\n, • Interest in developing within a credit control or finance function\n\n A great opportunity for a motivated individual looking to build their career in a fast-paced and rewarding environment.